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Notifications

  • Eid Al Fitr

    Dear Customers, On the occasion of Eid Al Fitr, all NBK branches will be closed on Sunday 17 & Monday 18 June 2018 with the exception of NBK Airport Branch, ITM service at the Avenues Branch, NBK Online Banking and NBK Mobile Banking to ensure customers are able to carry out their transactions. Duty will resume on Tuesday 19 June 2018. For more details, kindly contact NBK Call Center 1801801, NBK Social Media channels or NBK Whatsapp: 52221333. NBK wishes you a happy holiday.

  • Important Notice

    NBK will never ask you for your account number, card number, CVV, OTP/PIN numbers over the phone, Viber, WhatsApp or any other means. Please do not disclose your personal information to anyone. Learn more

One Time Password

About

You want to shop online knowing that you are protected from any chance of theft or fraud.

To protect your debit card transactions, a two-level authentication process is now required for any local online transactions of KD 25 and above.

Who is it for?

  • All NBK Debit Cardholders
  • All online transactions over KD 25 are now mandatory to enter your OTP to complete transactions
  • Customers with outdated, invalid or with no mobile numbers on record with NBK will no longer be able to transact online for amounts of KD 25 and above as they will be unable to receive their OTP. Error messages or alerts will be displayed on the KNET payment portal if your OTP is not entered or is entered incorrectly
  • To continue to conduct online transactions with OTP protection, kindly ensure your mobile number is always up-to-date remember this two-level authentication process required by KNET

What do I get?

Protection from theft and fraud when shopping online using your NBK Debit Card with KNET.

How does it work?

  • The first level of authentication is your debit card PIN number (as with payments of less than KD 25)
  • The second level of authentication will be an OTP (One Time Password) that you will receive through SMS

How do I get it?

  • If your contact details are up-to-date then there is no need to do anything, you will notice the 2 factor level of security when making online purchases
  • If your contact details are not updated, simply contact the NBK Call Center on 1801801 or alternatively you can update your contact details through NBK Online Banking