What services does NBK offer to special needs customers?
NBK now has dedicated branches with the latest services to accommodate and facilitate banking for our customers with visual, hearing or physical disabilities. The services provided in these branches include:
- ATMs which have braille keyboards and earphones, enabling visually impaired customers to withdraw money (such ATMs have special branding and enclosures to ensure the physical wellbeing of our customers).
- Braille printing facilities
- Staff trained to provide services in sign language, for hearing-impaired customers
- iPads providing speech to text functionality for visually-impaired customers
- Wheelchair access to branches (available in all our branches)
- Reserved and clearly marked parking spaces
- Easily accessible safe deposit boxes
- Debit and credit cards with photo for easy identification, when requested
Which NBK branches cater to special needs customers?
We have six branches with these specialized facilities, one in each governorate:
- Asima Governate – Head office Branch
- Hawalli – Cinema Salmiya Branch
- Farwaniya – Rehab Branch
- Mubarak Al Kabeer – Mubarak Al Kabeer Branch
- Ahmadi – Fahaheel Saheli Branch
- Jahra – Saad Al Abdullah Branch