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SMS Service

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About

You can now easily access information about your account on your mobile phone using our SMS service. To acquire the service, you can subscribe by visiting your branch or by contacting the Call Center.

  1. What should I know about the SMS service?

    • The service has an annual fee
    • Subscription fee will be deducted after 24 hours from date of subscription
    • A real-time SMS will be sent for any transactions above set threshold, made on your account or credit card, through any channel
    • You can change the threshold by logging into NBK Online Banking or visiting the branch
    • You have 1 month after the fee is deducted to stop the service and receive a full refund – you must contact the NBK Call Center at +9714 3161700 to execute this processess.
  2. How can I subscribe to SMS service?

    You can subscribe through NBK Online Banking, or call the NBK Call Center at +9714 3161700 or visit any NBK branch.

  3. What is the subscription fee for the SMS service?

    There is an annual fee that will be deducted after 24 hours from the date of subscription.

  4. When do I receive the SMS message?

    SMS service will alert you instantly once you complete one of the following transactions:

    • Purchases through Point of Sale
    • Make internet purchases
    • Make cash withdrawals or deposits
    • Receive a salary, allowance or transfer
    • Open or close accounts
    • Your new credit card has been issued and is ready for pick-up
    • Make withdrawals, transfers and automated payments
    • Change the PIN number of your debit card
    • Establish a standing order

    Note: the SMS messages will show you the amounts debited or credited as well as the remaining balance

     

  5. What will the SMS messages display?

    They will show you the amounts debited or credited from your account, along with the remaining balance.

  6. Will I receive SMS messages when I’m abroad?

    If you have roaming service on your mobile phone line, you will receive the SMS alerts in USD.

  7. In what language will the SMS be sent to me?

    You can choose your preferred language: Arabic or English.

  8. How can I cancel the service? And If I cancel do you refund the fees?

    You can cancel the service by calling NBK Call Center at +9714 3161700 or visiting any NBK branches.

    We can refund the fees after cancellation – however we must receive the cancellation request within a month from the actual date of the fee deduction.

  9. What do I have to do if I change my mobile number?

    If you change your mobile number, please make sure to update it through NBK Online Banking or by calling NBK Call Center at +9714 3161700 or visiting any NBK branch to ensure that you keep receiving your real-time messages.

  10. When will I receive SMS service notifications?

    Our SMS service will alert you instantly (within 1 minute) after completing a transaction. You will receive an SMS alert when you:

     

    • Make purchases through point of sale
    • Make internet purchases
    • Make cash withdrawals or deposits
    • Receive a salary, allowance or transfer
    • Open or close accounts
    • Your new credit card has been issued and is ready for pick-up
    • Make withdrawals, transfers and automated payments
    • Change the pin number of your debit card
    • Establish a standing order

    Note: the SMS messages will show you the amounts debited or credited as well as the remaining balance

  11. How will my SMS service notifications change when I am abroad?

    Mobile holders with roaming services will receive SMS alerts in US dollars when traveling abroad.

  12. What is the SMS service related charges?

    An annual fee will be applied after a year from the date of subscription.