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NBK SECURE SHOPPING

About

You want to shop online with peace of mind, knowing your accounts and your identity are protected. To give you this security, we have developed NBK Secure Shopping, giving coverage to all NBK Cards.

At NBK, we want to make certain that your internet purchases are as secure as possible, so we have collaborated with Verified by Visa to bring you NBK Secure Shopping.

NBK Secure Shopping is a free and automatic online security service that has been created to help guard your NBK Card against unauthorized usage online. It works by using a One-Time-Password (OTP) that will be sent to your mobile. You will receive a different OTP for every online transaction with participating online retailers*. This helps to protect you from unauthorized use when making online transactions.

NBK Secure Shopping is an online added security layer that protects credit cardholders’ online purchases from fraudulent use of their cards.

Who Is It for?

This service is for all NBK Credit Cardholders. Starting 18 July 2018.
you will need to enter a one-time confirmation (OTP) to complete your online purchases.

What Do I Get?

  • Peace of mind when shopping online
  • Secure authentication gateway

How Does It Work?

All online transactions performed with your NBK Card at participating 3D Secure enabled merchant websites will require you to enter a One-Time-Password (OTP) in order to complete the transaction. If the merchant is not 3D Secure enabled, you will not be required to enter an OTP, and you will not receive one.
The steps involved in receiving the OTP and completing the online transaction are mentioned below: 

  1. Shop Online at any 3D Secure enabled online merchant site and checkout
  2. Enter your NBK Card details during checkout 
  3. You will receive the OTP through your mobile number registered with NBK
  4. Enter the OTP in the authentication screen 
  5. Transaction will be completed after successful verification of the OTP

After you have entered your OTP correctly, NBK will authenticate all details and following successful verification, the transaction will be authorized.

How Do I Get?

  • Each transaction will have a separate OTP and the same OTP cannot be used for more than one transaction
  • All customers are requested to update their mobile number by visiting the Main Branch to avoid any inconvenience
  • 3D Secure enabled online merchants will display the “Verified by Visa” logo on their payment pages. You can still shop with non-participating merchants, but you will not require or receive an OTP.

FAQs

  1. What is NBK Secure Shopping?

    NBK Secure Shopping adds another authentication step for online payments. It was developed by Visa to improve the security of Internet payments and offered to customers as the Verified by Visa service. This authentication is based on a three-domain model hence the 3D in the name 3D Secure Shopping.

  2. Will I need to apply for a new credit card to use NBK Secure Shopping?

    No, you will be able to use your existing NBK Credit Card.

  3. Do I have to pay for NBK Secure Shopping service?

    NBK Secure Shopping is a free and automatic service provided to NBK Credit Cardholders.

  4. How does it work?

    All online transactions performed with your NBK Card at participating 3D Secure enabled merchant websites will require you to enter an OTP in order to complete the transaction. If the merchant is not 3D Secure enabled, you will not be required to enter an OTP.
    The steps involved in receiving the OTP and completing the online transaction are mentioned below:

    • Shop online at any 3D Secure enabled online merchant site and checkout
    • Enter your NBK Credit Card details during checkout
    • You will receive the OTP on your mobile registered with the Bank
    • Enter the OTP in the authentication screen
    • Transaction will be completed after successful verification 
    • after you have entered your OTP correctly, NBK will authenticate all details and following successful verification, the transaction will be authorized.
  5. How does 3D Secure authentication protect against unauthorized online transactions?

    When using your NBK Card for online transactions at 3D Secure enabled merchant websites, an OTP will be sent to your mobile number registered with the Bank. You will be required to enter this OTP to complete the transaction. This is to ensure that the transaction on your Card is performed only by you and protects you against any unauthorized use of your Card while shopping online.

  6. Do I need to register for Verified by Visa authentication?

    There is no registration required for Verified by Visa authentication for NBK Cards.

  7. What happens if I enter the OTP incorrectly?

    If the OTP is entered incorrectly, you will be prompted to enter the correct OTP. If you enter the OTP incorrectly 3 times then the transaction cannot be completed. In such case, you will need to call NBK Call Center.
    If you have not received the OTP you could request for the OTP to be resent by clicking the “Resend” button on the screen. If your do not receive the OTP, please call NBK Call Center.

  8. What will happen if the OTP expires before I could complete my transaction?

    The OTP is valid for 15 minutes. If you enter an expired OTP to complete the transaction, the transaction will not be authorized. You need to click on the “Resend” button on screen to receive a new OTP.

  9. Can I use the same OTP to complete more than one transaction?

    No, The OTP can be used only for the specific transaction for which it was requested. Once the OTP has been used to complete a transaction, the same OTP cannot be used to complete another transaction.

  10. Will the OTP be shared with the merchant?

    The OTP entered by you will not be shared with the merchant. This will be validated by NBK to confirm authenticity of the person performing the online transaction.

  11. Is the Verified by Visa authentication process applicable for all online transactions?

    No, This additional authentication process is applicable only when you shop at participating online merchants that have enabled this security feature. 3D Secure enabled online merchants will display the “Verified by Visa” logo on their payment pages.

  12. How can I identify participating 3D Secure enabled merchants?

    3D Secure enabled online merchants will display the “Verified by Visa” logo on their payment pages.

  13. How can I update my mobile number?

    You can update your mobile number by visiting NBK Jordan Main Branch.