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  • Important Notice

    Dear Customers, According to the instructions of the Central Bank of Jordan, please note that you can deposit in the "Expatriates Return Trust Account Through Sea & Land Borders” account of number 1/3100/1185, which is dedicated for returning citizens who were given entry permission by the official authorities.

Instant Payment System CliQ

About

With “CliQ”, you will have a bundle of services that you can benefit from including financial services 24/7, like: Sending and Receiving Payments, Full and Partial Return Payments and Request to Pay. You will also benefit from Non-financial services like Selecting an Alias, Recipient Confirmation and Confirmation of Receipt.
Furthermore, you will have the ability to pay merchants directly using QR Code.
“CliQ” was developed in accordance with Jordan Payment and Clearing Company (JoPACC) and under the umbrella of the Central Bank of Jordan (CBJ).

What can I do?

  1. Send instant payments.
  2. Receive instant payment with the option of returning it (fully or partially) to the sender.
  3. Request a payment.
  4. Approve/ reject a payment request.
  5. Instant payments at merchants using QR code.

What Makes It Special?

"CliQ" is a secure channel providing 24/7 e-services to NBK - Jordan Customers, enabling them to perform financial services.

How Do I Get It?

  • You need to be registered in NBK Online Banking
  • You should update your mobile number at NBK Head Branch if it is not already updated

How Do I Sign Up?

  1. Login to your account through NBK Online Banking or NBK Mobile Banking App.
  2. Select "CliQ".
  3. Agree to the Terms and Conditions, then choose “Submit”.
  4. Tap on "CliQ”, choose “Alias Summary”, then select “New Alias”.
  5. Choose your alias type “Alias” or a “Mobile Number”.
  6. Select "Submit" and enter the OTP in the special field.
  7. Choose the Alias you would like to link to this service and press on the 󠅁view Icon (i)  , then tap on “Link/Unlink Accounts”.
  8. Choose the sub-account number(s) that you wish to link to this service then select the default IBAN.
  9. A text message will be sent to you with the OTP to be added in the special field, revise your registration details and “Confirm”.

How Can I Access It?

How To Transfer Funds Instantly

  1. Login to your account through NBK Online Banking or NBK Mobile Banking App.
  2. For transfers via NBK Online Banking, select “CliQ”, then choose “Payment Summary” and click on the “+ CliQ Payment” icon. For transfers via NBK Mobile Banking, select "CliQ", then choose "CliQ Payment".
  3. Choose the sub-account number you want to transfer from.
  4. Choose the transfer method either IBAN or an Alias.
    - If you select the IBAN method, you can only transfer to the predefined beneficiaries on your Online Banking user under "Transfers / Manage Beneficiaries"
    - If you select the ‘Alias’ method, you will need to choose the Recipient Alias Type either Alias or Mobile Number
    If you select the ‘Alias’ method, you will need to choose the Recipient Alias Type either Alias or Mobile Number
  5. Enter the Recipient’s Alias
  6. Choose the Recipient’s Bank
  7. Press "Verify Beneficiary" to verify the recipient’s details.
  8. Enter the amount you want to transfer in Jordanian Dinars.
  9. Select the Payment Purpose then press "Submit".
  10. A text message will be sent to you with the verification code (OTP), verify your payment details and "Confirm".

FAQs

  1. Do I receive a SMS for every Outward or Inward CliQ Instant Payment?

    Yes, you will receive an SMS on your registered mobile number.

  2. Can I use “CliQ” for international transfers?

    No, you can only use CliQ Instant Payment system for NBK - Jordan Customers and clients of other local Banks.

  3. How can I track my instant payment history?

    You can track your outward credit, Inward Credit, outward returns, inward returns, outward request payment and inward request payment through payment summary screen.