NBK Tools

NBK Tools

Prayer Timings

  • Fajr

  • Duhr

  • Asr

  • Maghrib

  • Isha

Loan Calculator

Term Deposit Calculator

Currency Convertor


  • Important Notice

    Dear Customers, According to the instructions of the Central Bank of Jordan, please note that you can deposit in the "Expatriates Return Trust Account Through Sea & Land Borders” account of number 1/3100/1185, which is dedicated for returning citizens who were given entry permission by the official authorities.

Submitting Complaints


Submitting Complaints

The Customer Complaints Unit will solve your problem as efficiently and quickly as possible, just submit your complaint using the following methods:

1- Visit our Main Branch located in Mecca Street and place your complaint in the customer complaint Box.

2- Contact us on our free landline number: 080022640 from a landline inside Jordan or on landline number: (+962) 65800450 from a landline or mobile inside and/or outside Jordan within the Bank’s official working hours (from 8 am till 3:30 pm). If a call is received after Bank’s official working hours, customer Complaint Unit will contact you the next working day to obtain your complaint.  

3- Mail your complaint to P.O.Box 941297 Amman 11194 Jordan.

4- Email us at: JorCustomercomplaint@nbk.com

If the complaining customer is not convinced with the Customers Complaints Unit’s response regarding his complaint, he/she may resort to the Central Bank of Jordan.

Click here to report a complaint to the Central Bank of Jordan - Financial Consumer Protection.
Please note that processing the complaint will take 10 working days subject to be extended to a maximum 30 working days.