Interactive Teller Machine (ITM)

For you, nothing can replace interacting with a real person. The phone and the internet are too impersonal - you’d prefer to see a live, speaking face. You’ll be happy to know that we are now adding a personal touch to the traditional ATM.

NBK is now proudly serving customers at The Avenues and Kuwait International Airport T4 Branch with a new Interactive Teller Machine (ITM). This is a cutting-edge service enabling you, our valued customers, to talk directly to an NBK Agent for assistance with financial services using audio and video conferencing.

This means access to NBK when the Branches are closed, and no more waiting in Branches to perform simple and quick transactions. At NBK, we know that time is precious and we want to make banking an easy and simple experience for you.

This service ensures privacy and security, and is easy and convenient to use. A dedicated NBK Agent will assist with any questions during your session.

This service is available for NBK Customers, as well as for non NBK Customers who wish to contact us.

• Withdraw cash 
• Deposit cash
• Cash checks
• Deposit checks
• Make transfers
• Speak to an NBK Agent
• Issue replacement NBK Debit Cards instantly 
• Open linked accounts
• Deposit up to KD 3,000 for NBK Merchants 
• Enjoy extended working hours to serve you from 9:00 AM – 11:00 PM
• Print account statement

The ITM is a self-service facility which can be used 7 days a week, from 9:00 AM to 11:00 PM.

• The Avenues
• Kuwait International Airport T4 Branch