NBK Tools

NBK Tools

Al Jawhara Calculator

The minimum deposit is KD 50 and maximum deposit is KD 500,000.
In case of no withdrawal within the holding period, extra chances will apply

NBK Miles Points Calculator

Prayer Timings

  • Fajr

  • Duhr

  • Asr

  • Maghrib

  • Isha

Loan Calculator

Loan Refinancing Calculator

NBK Rewards Points Calculator

Term Deposit Calculator

Currency Convertor

Notifications

  • Important Announcement

    Due to the sad demise of His Highness the Amir of Kuwait Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah, all NBK departments and branches will be closed for three days from 29 September 2020 until 1 October 2020, and will resume work on Friday 2 October 2020 in Kuwait International Airport branches in T1 and T4, and on Sunday 4 Ocrober 2020 in all NBK branches. We extend our deepest condolences for the big loss of His Highness the Amir of Kuwait Sheikh Sabah Al Ahmad Al Jaber Al Sabah. May his soul Rest In Peace.

  • Announcement of System Maintenance

    Dear customers, To better serve our clients, a system maintenance will take place on Friday 2 October 2020 between 3:30 AM & 6:00 AM. You may experience some difficulties when using: - NBK Online Banking - NBK Mobile Banking - Some automated features provided by NBK Contact Center If you face any difficulty using our electronic channels, please contact us via NBK Contact Center or NBK WhatsApp on 1801801 or on our NBK Social Media channels. Thank you for your cooperation.

  • Prevention Guide from COVID-19

    You Awareness Guide About the Virus Read More

  • Important Notice

    NBK will never ask you for your account number, card number, CVV, OTP/PIN numbers over the phone, Viber, WhatsApp or any other means. Please do not disclose your personal information to anyone. Learn more

Customer Forms

Customer Forms

For any NBK Customer who would like to file a complaint with our service team

Download

Download

For any shoppers who believe an error was made when they made a purchase

Download

Download

Complaint Form

For complaints, please fill out the Complaint Form (also available in all NBK branches) and submit it by one of the following:

  • Visit Customer Complaints Unit located in Al Raya 2, M1 floor. Working hours are Sunday to Tuesday, 8:30 am - 3:00 pm.
  • Mail the printed form to Customer Complaints Unit (PO Box 95, Safat 13001, National Bank of Kuwait).
  • Email the form as an attachment to Customer Complaints Unit (Customercomplaintsunit@nbk.com)

The response of the complaint submitted by the customer will be made within 15 business days from the date of the receipt of the complaint by the Customer Complaint Unit.

In case of not reaching a solution to customer issue, the customer has the right to file a complaint to Customer Protection Unit in Central Bank of Kuwait.

Customer Complaint Unit will not respond to the customer in case his issue is seen with the court.

Point Of Sale Dispute Form

If you wish to dispute a transaction that was made on either your ATM or Credit Card through a Point of Sale in error, duplication or through fraud, please print the claim form, sign using your authorized bank signature and either scan and email us:
(Cards-Chargebacks&DisputeResolutions-Kuwait@nbk.com)
or fax it to +965 2244 3979.