For any NBK Customer who would like to file a complaint with our service team
For complaints, please fill out the Complaint Form (also available in all NBK branches) and submit it by one of the following:
- Visit Customer Complaints Unit located in Al Raya 2, M1 floor. Working hours are Sunday to Tuesday, 8:30 am - 3:00 pm.
- Mail the printed form to Customer Complaints Unit (PO Box 95, Safat 13001, National Bank of Kuwait).
- Email the form as an attachment to Customer Complaints Unit (Customercomplaintsunit@nbk.com)
The response of the complaint submitted by the customer will be made within 15 business days from the date of the receipt of the complaint by the Customer Complaint Unit.
In case of not reaching a solution to customer issue, the customer has the right to file a complaint to Customer Protection Unit in Central Bank of Kuwait.
Customer Complaint Unit will not respond to the customer in case his issue is seen with the court.
Point Of Sale Dispute Form
If you wish to dispute a transaction that was made on either your ATM or Credit Card through a Point of Sale in error, duplication or through fraud, please print the claim form, sign using your authorized bank signature and either scan and email us:
or fax it to +965 2244 3979.