NBK Tools

NBK Tools

Al Jawhara Calculator

The minimum deposit is KD 50 and maximum deposit is KD 500,000.
In case of no withdrawal within the holding period, extra chances will apply

NBK Miles Points Calculator

Prayer Timings

  • Imsak

  • Fajr

  • Duhr

  • Asr

  • Maghrib

  • Isha

Loan Calculator

Loan Refinancing Calculator

NBK Rewards Points Calculator

Term Deposit Calculator

Currency Convertor

Notifications

  • Important Notice

    NBK will never ask you for your account number, card number, CVV, OTP/PIN numbers over the phone, Viber, WhatsApp or any other means. Please do not disclose your personal information to anyone. Learn more

Customer Forms

Customer Forms

For any NBK Customer who would like to file a complaint with our service team

Download

Download

For any shoppers who believe an error was made when they made a purchase

Download

Download

Complaint Form

For complaints, please fill out the Complaint Form (also available in all NBK branches) and submit it by one of the following:

  • Visit Customer Complaints Unit located in Al Raya 2, M1 floor. Working hours are Sunday to Tuesday, 8:30 am - 3:00 pm.
  • Mail the printed form to Customer Complaints Unit (PO Box 95, Safat 13001, National Bank of Kuwait).
  • Email the form as an attachment to Customer Complaints Unit (Customercomplaintsunit@nbk.com)

The response of the complaint submitted by the customer will be made within 15 business days from the date of the receipt of the complaint by the Customer Complaint Unit.

In case of not reaching a solution to customer issue, the customer has the right to file a complaint to Customer Protection Unit in Central Bank of Kuwait.

Customer Complaint Unit will not respond to the customer in case his issue is seen with the court.

Point Of Sale Dispute Form

If you wish to dispute a transaction that was made on either your ATM or Credit Card through a Point of Sale in error, duplication or through fraud, please print the claim form, sign using your authorized bank signature and either scan and email us:
(Cards-Chargebacks&DisputeResolutions-Kuwait@nbk.com)
or fax it to +965 2244 3979.