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Egypt
Dear Customer,
To provide you with the best banking experience, we would like to inform you that we are currently updating the bank's systems.
FAQs
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What services will be available during the update period?
All types of NBK Credit Cards, NBK Debit Cards, Meeza Prepaid Card and NBK-Heliopolis Sporting Club Prepaid Card can be used normally on all ATMs, Point of Sale (POS) and online, except for NBK USD Platinum Mastercard Debit Card and some scattered periods during the update process.
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What services will temporarily be suspended during the update period?
InstaPay Application, NBK Online Banking, NBK Corporate Online Banking, NBK Mobile Banking, SMS Service, IVR service , USD debit cards , in addition to some intermittent times for ATM services.
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Will all bank branches be closed during the update period?
Yes, all bank branches, including commercial center and mall branches, will be closed during the update period.
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What should I do if I need to withdraw large amounts or conduct banking transactions at the branch?
It is preferable to manage your cash needs and complete your banking transactions before starting the update process.
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How can I communicate with the bank during the update period?
The bank's call center is available to answer all your inquiries 24 hours a day, seven days a week.
working for your service and satisfaction
Thank you for your understanding and trust. We are constantly working for your service and satisfaction, and we apologize for any inconvenience we might cause you during the update period.
Thank you for banking with NBK - Egypt.