Update Your Information

To ensure that we continue providing you with the best banking services , please visit any of our branches to update your information and ensure uninterrupted access to all banking services. Please note that the bank will never request any personal or banking information over the phone or through SMSs. If three months have passed since the expiration date of your KYC from the bank’s records, the following services will be suspended:

First: NBK Mobile Banking services, all services will be suspended except: 

• Balance inquiries
• Repayment of obligations related to credit facilities granted to customers

Second: Instant Payment Network - IPN Services:

• Money Transfers
• Donations
• Bill Payment 
• Approval of Payment requests

Please note that the customers whose information has not been updated will not be able to access any in-branch services until their information has been updated with the bank.