Secure Shopping

With NBK Secure Shopping, you can now confirm all online payment transactions directly and easily through NBK Mobile Banking without the need to enter the OTP.

This service is available for all NBK Cardholders, where the OTP will be sent to them through email or SMS, while confirming online transactions through NBK Mobile Banking feature is available for NBK Debit (including international spends only), Credit and Prepaid Cardholders.

You will enjoy:

• Peace of mind when shopping online
• Secure authentication gateway
   

NBK Mobile Banking Confirm Payment:
If you are an NBK Credit, Debit or Prepaid Cardholder, you will be able to confirm payments directly through NBK Mobile Banking.

OTP:
Each online transaction will have a separate OTP, which you cannot use for more than one transaction.

NBK Mobile Banking Confirm Payment:
To avail this service, activate NBK Push Notifications to benefit from approving your online payments through NBK Mobile Banking App.

OTP:
To use this service, ensure your mobile number and e-mail is up-to-date by visiting the nearest branch, logging into NBK Online Banking or calling 1801801.

All purchases at participating online merchants* and after entering your card details, will automatically redirect you to the 3D Secure page to approve the transaction either through NBK Mobile Banking App or by receiving the OTP.

NBK Mobile Banking Confirm Payments:
On selecting "NBK Banking App", you will be redirected to NBK Mobile Banking App and follow the required steps:

• Login to approve or reject the merchant payment:
  • If approved, you need to go back to the payment page on the merchant’s website to check if the payment was done successfully
  • If rejected, you will receive an SMS stating that the transaction is cancelled

If NBK Push Notifications service is inactivated:

• Login to NBK Mobile Banking App and click on your card used for the payment
• Or go to "More" under "Cards" section and click on "Payment Approval"

OTP:
In case you want to approve the transaction through receiving the OTP, you will have to follow the below:

• You will receive the OTP via SMS or e-mail registered with NBK
• The OTP will only be valid for 15 minutes
• Enter the OTP to confirm and validate the transaction
• If you do not receive the OTP, please call 1801801

*3D Secure enabled online merchants will display the "Visa Secure" or "Mastercard Identity Check" logos on their payment pages. You can still shop with non-participating merchants, but you will not require or receive an OTP.