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What should I know about the SMS service?
- A real-time SMS will be sent for any transactions above the set threshold, made on your account or credit card, through any channel
- You can change the threshold by logging into NBK Online Banking or visiting the branch
- You have 1 month after the fee is deducted to stop the service and receive a full refund – you must contact the NBK Call Center at 800-1266677
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How can I subscribe to SMS service?
You can subscribe through NBK Online Banking, or call the NBK Call Center at 800-1266677 or visit any NBK branch.
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When do I receive the SMS message?
SMS service will alert you instantly once you complete one of the following transactions:
- Purchases through Point of Sale
- Make internet purchases
- Make cash withdrawals or deposits
- Receive a salary, allowance or transfer
- Open or close accounts
- Your new credit card has been issued and is ready for pick-up
- Make withdrawals, transfers and automated payments
- Change the PIN number of your debit card
- Establish a standing order
Note: the SMS messages will show you the amounts debited or credited as well as the remaining balance
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What will the SMS messages display?
They will show you the amounts debited or credited from your account, along with the remaining balance.
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Will I receive SMS messages when I’m abroad?
If you have roaming service on your mobile phone line, you will receive the SMS alerts in USD.
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In what language will the SMS be sent to me?
You can choose your preferred language: Arabic or English.
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How can I cancel the service? And If I cancel do you refund the fees?
You can cancel the service by calling NBK Call Center at 800-1266677 or visiting any NBK branches.
We can refund the fees after cancellation – however we must receive the cancellation request within a month from the actual date of the fee deduction.
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What do I have to do if I change my mobile number?
If you change your mobile number, please make sure to update it through NBK Online Banking or by calling NBK Call Center at 800-1266677 or visiting any NBK branch to ensure that you keep receiving your real-time messages.
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Can I receive SMS alerts even if I make transactions that are under a threshold or equivalent?
Yes, you can select a threshold amount for receiving an SMS alert. For more details contact 800-1266677 or visit your nearest branch.