SMS Service

• A real-time SMS will be sent for any transactions above the set threshold, made on your account or credit card, through any channel
• You can change the threshold by logging into NBK Online Banking or visiting the branch
• You have 1 month after the fee is deducted to stop the service and receive a full refund – you must contact the NBK Call Center at 800-1266677

You can subscribe through NBK Online Banking, or call the NBK Call Center at 800-1266677 or visit any NBK branch.

SMS service will alert you instantly once you complete one of the following transactions:

• Purchases through Point of Sale
• Make internet purchases
• Make cash withdrawals or deposits
• Receive a salary, allowance or transfer
• Open or close accounts
• Your new credit card has been issued and is ready for pick-up
• Make withdrawals, transfers and automated payments
• Change the PIN number of your debit card
• Establish a standing order

Note: the SMS messages will show you the amounts debited or credited as well as the remaining balance

They will show you the amounts debited or credited from your account, along with the remaining balance.

If you have roaming service on your mobile phone line, you will receive the SMS alerts in USD.

You can choose your preferred language: Arabic or English.

You can cancel the service by calling NBK Call Center at 800-1266677 or visiting any NBK branches.

We can refund the fees after cancellation – however we must receive the cancellation request within a month from the actual date of the fee deduction.

If you change your mobile number, please make sure to update it through NBK Online Banking or by calling NBK Call Center at 800-1266677 or visiting any NBK branch to ensure that you keep receiving your real-time messages.

Yes, you can select a threshold amount for receiving an SMS alert. For more details contact 800-1266677 or visit your nearest branch.