Apple Pay

Apple Pay allows you to make secure and easy payments using your iPhone, Apple Watch, iPad, or Mac. Instead of using your physical credit or debit cards. You can simply hold your device near a contactless payment terminal (POS) to complete the transaction or pay through apps that support Apple Pay.

This message usually indicates that there’s an issue with your card or account. You should contact bank on 19336 for further assistance.

There is no need to download the app as it is automatically available on iOS devices under the name “Apple Wallet”.

Apple Pay works through (NFC) technology to facilitate contactless payment operations through POS/Apps that support Apple Pay.

You will receive a pop-up message with “Invalid card data” and you will need to re-enter the data accurately to complete Apple Pay verification.

Please try to enter your card data manually.

Any NBK Egypt cardholder. Either debit or credit with Apple devices.

Please visit Devices compatible with Apple Pay - Apple Support for a full list of compatible devices.

To pay with an iPhone and Apple Watch:

• Double-click the side button, authenticate with Face ID, Finger ID or enter your passcode
• Hold the top of your iPhone near the point-of-sale terminal until you see the “Done” mark

To pay within apps and websites:

• You can use Apple Pay for E-payments within various applications, provided the service is available in the application
• Select the Apple Pay payment option and follow the on‑screen instructions until the payment is confirmed

For iPad, use Touch ID or your passcode.

For Apple Watch, double-click the side button.

You can enable notifications by following these steps:

• Open the 'Wallet & Apple pay' and select the card
• Tap on "Transactions" then enable 'show history' & 'Notification'

Yes, you will get notifications for both rejected and successful transactions.

• Double press the side button. When your virtual card appears, tap it, then tap to choose another card. Look at your iPhone to check with Face ID, then place the top of your mobile device near the payment machine
• Apple Watch: Double press the side button. When your automatic card appears, swipe up or down to choose another card. Place your watch near the payment machine

Contact NBK Egypt Call Center 19336 to suspend/delete the device token to disable Apple Pay.

The same daily purchase limit for the card applies to Apple Pay However, the bank reserves the right to set appropriate limits on Apple Pay transactions based on security protocols.

No, when using Apple Pay Face ID, Touch ID or passcode is sufficient. No PIN entry is required for each purchase and there is no minimum transaction amount for PIN entry.

After completing a payment using Apple Pay, the payment will be confirmed on your mobile screen. Additionally, transaction alerts via SMS will continue to be sent to your mobile number registered with the bank.

No, the service is free with no fees.

No, you will need to add your cards separately to Apple Pay on your new device.

Yes, you can add it through Apple Wallet directly.

From the Wallet:

• Go to “card details”
• Tap on “info icon”
• Tap on “Remove Card”

From Settings:

• Open “Settings”
• Tap on “Wallet & Apple Pay”
• Tap on the card you want to remove
• Tap on “Remove Card”

From “Find My iPhone” via iCloud:

• Go to “Find My iPhone”
• Select your device under “My Devices”
• Tap on “Remove” next to the card you want to delete

From iCloud Settings:

• Open the Settings
• Tap on “My Devices"
• Select your device
• Tap on “Remove” next to the card you want to delete

No, unpairing the Apple Watch will not remove the cards available on it.

No, it’s treated as two separate devices.

Yes, you will need to add cards to the watch directly.

Yes, you can re-add a card after deleting it, though you may have to go through the same verification process with the bank as you did when adding it the first time.

Yes, the items can be refunded. Please contact the merchant directly to obtain the refund, as there is no difference between a transaction made with the physical card and one made using Apple Pay.

Through POS (NFC):

• Double-click the side button on your iPhone or Apple Watch
• Confirm with Face ID/Touch ID and hold your device near the contactless reader

Online or In-App:

• Choose Apple Pay at checkout and confirm your identity