Find Us
1801801
Kuwait
Submit a complaint and get a response from Complaint & Customer Protection Unit.
Complaint Form
To file for a complaint, kindly complete the Complaint Form (also available at all NBK branches) and submit it through one of our following channels:
- In-person: Visit the NBK's Complaint & Customer Protection Unit at NBK Headquarters, Level 25 or any NBK Branch
- By Mail: Send your Complaint Form to NBK Complaint & Customer Protection Unit at P.O. Box 95, Safat 13001, National Bank of Kuwait / Complaint & Customer Protection Unit)
- By e-mail: e-mail your Complaint Form to ComplaintandCustomerProtectionUnit@nbk.com
- Via NBK Mobile Banking App
We commit to responding to your submitted complaint within 5 business days. For urgent complaints, you can reach NBK Call Center at 1801801 from Kuwait, or +965 2224 8361 when calling from outside Kuwait.
Please note: The Complaint & Customer Protection Unit will not respond to the customer if the issue is currently under legal review in court.
