Find Us
1801801
Kuwait
Submit a complaint and get a response from Complaint & Customer Protection Unit. If you are unsatisfied with the response to your complaint, please follow this step-by-step guide to submitting complaints to entities supervised by the Central Bank of Kuwait.
Complaint Form
To file for a complaint, kindly complete the Complaint Form (also available at all NBK branches) and submit it through one of our following channels:
- In-person: Visit the NBK's Complaint & Customer Protection Unit at NBK Headquarters, Level 25 or any NBK Branch
- By Mail: Send your Complaint Form to NBK Complaint & Customer Protection Unit at P.O. Box 95, Safat 13001, National Bank of Kuwait / Complaint & Customer Protection Unit)
- By e-mail: e-mail your Complaint Form to ComplaintandCustomerProtectionUnit@nbk.com
- Via NBK Mobile Banking App
We commit to responding to your submitted complaint within 15 business days. For urgent complaints, you can reach NBK Call Center at 1801801 from Kuwait, or +965 2224 8361 when calling from outside Kuwait.
Please note: The Complaint & Customer Protection Unit will not respond to the customer if the issue is currently under legal review in court.
