Let's Be Aware

Hang up immediately. NBK never asks for your card number, OTP, PIN, CVV or any personal information over the phone. If you are unsure, contact the bank on the official number.

Block the card immediately through our app, then contact the bank to open an investigation and request a replacement card.

Make sure the website address is nbk.com before logging in. If you receive a suspicious link, do not click it; enter the website manually yourself.

Tell them you will contact the bank yourself and end the call. The bank does not request account verification this way.

NBK does not send links requesting personal information. Official messages are clearly written, free of spelling mistakes, and do not ask for urgent action. If in doubt, contact NBK Call Center at 1801801 to verify the message. 

Never. The OTP is for you only. Do not share it with anyone, even if they claim to be a bank employee.

End the conversation immediately as this is a scam. Never share your OTP with anyone.

If the link looks strange, unclear, requests personal information or uses urgent language, do not click it at all. Delete the message immediately.

Most likely, it is a scam. NBK does not ask for fees or personal details to claim a prize.

Yes. Always check for the verified blue badge and make sure the account is the official approved NBK social media account.

It is often a scam. Look for genuine reviews and make sure the site has a clear address and contact details. For safety, use cash on delivery for your first order to verify the site’s credibility.

Yes. Never share a photo of your card. A card image is enough to steal your information.

Change your passwords immediately and contact the bank right away to stop any suspicious activity and review your transactions.

Delete it immediately. The bank does not ask you to update your account through emails containing links.

The bank will never ask for sensitive information. If you are unsure, hang up and call the bank using the official number.

No, not by itself. However, if they also obtain other details (such as OTP or card information), they could. Do not share any additional information.

Change your passwords immediately and monitor your bank accounts. If you notice anything unusual, contact the bank.

Yes, although it is rare. NBK ATMs are equipped with advanced systems to detect such attempts and are monitored by surveillance cameras. However, especially when traveling and using non-NBK ATMs, always check for any unusual or suspicious attachments before use.

This is a clear scam. The bank does not freeze accounts suddenly or request fees this way. End the call immediately and contact NBK at 1801801 to confirm.

Fake links, phishing messages and emails, calls impersonating the bank, fake shopping websites, direct transfer requests and messages claiming you have won a prize. 

Cancel the card immediately, then contact the bank to open an investigation.

Use a strong password, never share your OTP, always verify the reason for any KMID or OTP request and keep your device updated.

Do not click it at all. Delete the message. The bank does not ask you to activate accounts through external or urgent links.

Never. The bank will not ask you to install any software to control your device. This is a common scam used to steal your data.

Do not share any information. Only the bank itself can recover funds, and only through official channels.

Make sure the payment page uses a trusted payment provider domain, such as KNET (kpay.com.kw). It is also preferable that the website domain ends with “.kw”, as this is usually more reliable.

No. Scanning QR codes from unknown sources can lead to fake links. Only receive money through official bank channels or direct transfers within the app.