NBK Tools

NBK Tools

Al Jawhara Calculator

The minimum deposit is KD 50 and maximum deposit is KD 500,000.
In case of no withdrawal within the holding period, extra chances will apply

NBK Miles Points Calculator

Loan Calculator

Loan Refinancing Calculator

NBK Rewards Points Calculator

Term Deposit Calculator

Currency Convertor


  • System Maintenance

    Dear customers, A system maintenance will take place on Friday 2 June 2023 between 4:30 AM & 8:15 AM. You may experience some difficulties when using: - NBK Debit Cards (will be available with a lower withdrawal limit) - NBK Credit Cards and NBK Prepaid Cards - NBK ATM/CDM/Point of Sale (POS) - NBK Quick Pay - NBK Mobile Banking - NBK Online Banking - SMS - Digital Wallet Registration - nbk.com - Some automated features provided by NBK Call Center If you face any difficulty using our electronic channels, please contact us via NBK Call Center or NBK WhatsApp on 1801801 or on our NBK Social Media channels. Thank you for your cooperation.

  • Important Announcement

    Dear Customers, National Bank of Kuwait will be closed on the Parliamentary Election Day on Tuesday 6 June 2023. Duty will resume on Wednesday 7 June 2023. NBK will continue providing its banking services at its branches in Kuwait International Airport and The Avenues, Grand Plaza-The Avenues and via ITM service, and NBK self-service branches. You can also contact us via our electronic channels NBK Call Center or NBK WhatsApp on 1801801, Mobile Banking service that is available at your convenience to serve your banking needs anywhere, anytime 24/7 or on our NBK Social Media channels.

  • Important Notice

    NBK will never ask you for your account number, card number, CVV, OTP/PIN numbers over the phone, Viber, WhatsApp or any other means. Please do not disclose your personal information to anyone. Learn more


Complaints Submission Mechanism

Complaints Submission Mechanism


If a customer (individual) has a complaint against the bank he/she deals with (or any other entity subject to the supervision of the Central Bank of Kuwait, e.g. exchange companies, investment companies, and financing companies), he/she should follow a well-defined mechanism/process to submit his/her complaint. Such process starts with communicating with the (bank) complainee to discuss and rectify the issue. In case the bank fails to respond to the customer’s complaint, the matter shall be escalated to, raised to the attention of, the Central Bank of Kuwait. The complaint is processed through the following stages:

The First Phase:

The customer submits his/her complaint to the bank on the designated form, which should be is available in bank’s branches. The bank (complainee) should respond to the compliant in writing within 15 business days from its date. Such response should make clear whether the complaint has been processed and resolved accordingly, or the bank is satisfied of the procedures taken with respect to the subject of the complaint.

The Second Phase:

If the bank fails to respond to the complaint within 15 business days, or if the customer is not satisfied of the bank’s response, the customer may submit a grievance to the Central Bank of Kuwait accompanied with a copy of the bank’s response, the supporting documents. The Central Bank of Kuwait shall consider/verify the procedure taken to resolve the complaint.