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Submitting Complaints


In order to help us serve you better, we ask you to share with us your comments, complaints and suggestions.

You Can Contact Us Through:

  1. Our contact center number +973 17155555
  2. Our website (nbk.com)
  3. While visiting any of our branches, complete the suggestion form available in all of our branches and place it in the suggestion and complaints box. Further, you may contact our Customer Complaints Officer (Alaa Ghaith) through: 
  • Our contact number +973 17155541
  • Our fax number +973 17104860
  • Sending a letter to our P.O.Box 5290 Manama-Bahrain
  • Sending e-mail to (AlaaGhaith@nbk.com)

Response to Complaints:

The Bank will investigate and analyze the complaint as soon as possible and reply to it within 5 working days through the appropriate channels. The bank will keep the customer informed of the complaint status and whether it requires more time to be resolved and within 4 weeks. If you are not satisfied, please feel free to contact any of our branch managers or Customer Complaints Officer on +973 17155541 to review your case.

If you are not satisfied with the provided solution/explanation, you may escalate your complaint to the Consumer Protection Unit - Central Bank of Bahrain (CBB) within 30 days from our response.

We thank you for banking with the National Bank of Kuwait and assure you of our utmost dedication to providing you with high quality services always.