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  • Important Announcement

    Dear Customer, please note that NBK - Egypt will never contact you to request any personal or confidential information regarding your accounts or cards. In case this happens, please call the Call Center immediately at 19336.

Call Center


You like the security of knowing your bank is one call away in case of any emergency or important question. We make sure you don’t ever worry about a lost or stolen card by creating the NBK Call Center just for you.

Available 24 hours a day, 7 days a week, NBK's award-winning customer service center offers you phone assistance no matter where you are in the world.

What can I do?

  • Inquire about your NBK accounts, packages, credit cards and loan information; balances & transactions
  • Customer support to report lost/stolen cards or other queries and suggestions
  • Issue new/ replacement debit cards, activate/ deactivate them
  • Apply for NBK Credit Cards and loans
  • Inquire about NBK Online Banking
  • Activation of Online Banking service & provide support as appropriate
  • Add new account on your debit card
  • Apply for internet limit for your Visa credit card
  • Request Bank Statement
  • Accept disputes of Debit Card transactions
  • Register in SMS Alert service for accounts and cards
  • Register in the IVR service & issue PINs
  • Upgrade customers between different segmentations
  • Receive customers’ complaints
  • Make internal transfers between accounts and to credit cards account.
  • Activate NBK Mobile Banking

How can I access it?

  • Simply dial 19336 from Egypt or (+202) 261 49400 from outside Egypt or from Kuwait on the toll free number 22293980 Or from UAE on the toll free number 043161720
  • Keep your NBK card and PIN handy to help you throughout the process