You like the security of knowing your bank is one call away in case of any emergency or important question. We make sure you don’t ever worry about a lost or stolen card by creating the NBK Call Center just for you.
Available 24 hours a day, 7 days a week, NBK's award-winning customer service center offers you phone assistance no matter where you are in the world.
What can I do?
- Inquire about your NBK accounts, packages, credit cards and loan information; balances & transactions
- Customer support to report lost/stolen cards or other queries and suggestions
- Issue new/ replacement debit cards, activate/ deactivate them
- Apply for NBK Credit Cards and loans
- Inquire about NBK Online Banking
- Activation of Online Banking service & provide support as appropriate
- Add new account on your debit card
- Apply for internet limit for your Visa credit card
- Request Bank Statement
- Accept disputes of Debit Card transactions
- Register in SMS Alert service for accounts and cards
- Register in the IVR service & issue PINs
- Upgrade customers between different segmentations
- Receive customers’ complaints
How can I access it?
- Simply dial 19336 from Egypt or (+202) 261 49400 from outside Egypt or from Kuwait on the toll free number 22593980
- Keep your NBK card and PIN handy to help you throughout the process