Call Center

You like the security of knowing your bank is one call away in case of any emergency or important question. We make sure you don’t ever worry about a lost or stolen card by creating the NBK Call Center just for you.

Available 24 hours a day, 7 days a week, NBK's award-winning customer service center offers you phone assistance no matter where you are in the world.

• Inquire about your NBK accounts, packages, credit cards and loan information; balances & transactions
• Customer support to report lost/stolen cards or other queries and suggestions
• Issue new/ replacement debit cards, activate/ deactivate them
• Apply for NBK Credit Cards and loans
• Inquire about NBK Online Banking
• Activation of Online Banking service & provide support as appropriate
• Add new account on your debit card
• Apply for internet limit for your Visa credit card
• Request Bank Statement
• Accept disputes of Debit Card transactions
• Register in SMS Alert service for accounts and cards
• Register in the IVR service & issue PINs
• Upgrade customers between different segmentations
• Receive customers’ complaints
• Make internal transfers between accounts and to credit cards account.
• Activate NBK Mobile Banking

• Simply dial 19336 from Egypt or (+202) 261 49400 from outside Egypt or from Kuwait on the toll free number 22293980 Or from UAE on the toll free number 043161720
• Keep your NBK card and PIN handy to help you throughout the process