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  • Important Announcement

    National Bank of Kuwait will continue providing you with its services during the partial curfew in the following operating branches from 8:30am until 1:00pm, except for the Avenues Branch from 10:00am until 2:00pm: For Individual Customers: New Head Office, Ministries Complex, Kuwait International Airport T4, KOC, Rawda, Daiya, Dahiyat Abdulla Al-Salem, Shamiya, Kaifan, Surra, Bayan, South Surra, Salwa, Mishref, Jabriya, Sabah Al-Nasser, Ardiya, Al-Andalus, Hadiya, Rihab, Sabahiya, Riqqa, Mubarak Al-Kabeer, Sabah Al-Salem, Jahra, and Jahra Commercial. For Individual and Corporate Customers: Ahmed Al-Jaber, Sharq, Ghazali, Cinema Salmiya, Al-Salam Mall-Salmiya, Ahmadi, Fintas, and Grand Avenue. For Individual, Corporate and Al Amil Customers: Sabhan All other NBK departments and branches will remain closed. NBK's ITM Service at the Avenues & T4 Airport Branches will also be available from 10:00am until 6:00pm, in addition to its electronic channels 24/7: NBK Mobile Banking, NBK Online Banking, nbk.com, NBK’s social media channels, and NBK Contact Center & NBK WhatsApp on 1801801. Thank you for your cooperation.

  • Important Announcement

    With the reopening of the Banking Services in Kuwait, the following protocols will now apply for our customer. Learn More

  • Prevention Guide from COVID-19

    You Awareness Guide About the Virus Read More

  • Important Notice

    NBK will never ask you for your account number, card number, CVV, OTP/PIN numbers over the phone, Viber, WhatsApp or any other means. Please do not disclose your personal information to anyone. Learn more

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Kuwait: National Bank of Kuwait has been selected for the leading FTSE4GOOD Index

28.07.2019

National Bank of Kuwait (NBK) announced that based on FTSE4Good’s June 2019 index review, NBK has been selected to be a constituent of the FTSE4Good Index Series.  NBK is the only Kuwaiti bank to be included in the prestigious sustainability index.

FTSE Russell’s FTSE4Good Index Series, widely regarded as one of the world’s leading Environment-Social-Governance (ESG) indices, is a key tool in helping investors identify companies that meet globally recognized sustainability standards.  

“Over the last three years, NBK has been proactively evolving our sustainability performance, with a plan to fully meet global sustainability-related standards and to strengthen our position among the leading ESG companies in the GCC,” said Nasser Musaed Al–Sayer, NBK Group Chairman.

“FTSE4Good valuable recognition of NBK Group is a testament to our hard work across the sustainability spectrum over the years.  .” Al-Sayer noted.

“We are extremely proud of our notable contributions to laying solid foundations for sustainable development in line with the strategic national development plan “New Kuwait 2035”. This is perfectly aligned with our leading position that we firmly established through our significant contributions to key environmental and social responsibility initiatives across Kuwait as we aim to provide a model for sustainable development best practices that is focused on our commitment to all national and international regulatory and industrial sustainability frameworks."

NBK has long been considered a leader throughout the Middle East in corporate social responsibility, having donated around KWD 200 million over the last 20 years, including some major financial contributions to dozens of worthy charities and exciting community activities, most notably NBK Children’s Hospital. 

Over the past three years, NBK has expanded the scope of its social contributions in line with the Global Reporting Initiative (known as GRI Standards). NBK has also maintained the good practice of issuing  comprehensive Sustainability Reports in 2016, 2017, and 2018.

Through its clearly defined sustainability goals, NBK managed to reduce its consumption of  power by 5.9%, water by 22%, greenhouse gas emissions by 6.8%. the Bank also recycled 92.3 tons of paper, and NBK Tower, its LEED Gold Certificated new echo friendly headquarters, is almost completed.

On the social sustainability front, NBK’s commitment towards its customers was reflected in a new record high customer satisfaction rating of 96% in 2018 (3 points higher than 2017). 

NBK has always been keen on employees’ development, with last year’s development and training programs topping over 80,302 hours. Moreover, female representation in NBK work force exceeds over 45%. 

NBK plays a major role in promoting sustainable development in Kuwait, as it is the key financing partner to the Kuwaiti government in implementing the developmental and environmental projects, mainly the Clean Fuel Project, solar energy projects, Kabad Water Treatment Plant and the wastewater treatment project, in addition to providing financing facilities to major housing, water treatment and hospital building projects. 

NBK is keen on achieving six key sustainability focus areas, as follows:

  • Serving Customers

  • Caring for Our Environment

  • Contributing to Sustainable Economic Development

  • Respecting & Developing People

  • Giving Back to the Community

  • Leading in Governance



Kuwait: NBK Re-opens Its KOC Branch

09.07.2020

National Bank of Kuwait strives to make all banking services available to its customers in an easy and quick way to ensure their safety as per the instructions of concerned authorities regarding safety guidelines and social distancing rules. In this context, NBK announces the re-opening of its branch at Kuwait Oil Company (KOC), thus increasing the total number of branches serving customers from 8:30 AM to 1:00 PM to 35 branches, except for Grand Avenue branch, which serves customers from 10:00 AM to 2:00 PM.

NBK always adheres to safety guidelines including checking customers’ temperature before entering the branch, wearing masks and gloves, as well as following all social distancing rules, in order to keep both customers and employees safe.

In an effort to meet the needs of all customers, NBK has assigned branches to serve individual customers; including: NBK Headquarters, Ministries Complex, Kuwait International Airport T4, Rawda, Daiya, Dahiyat Abdullah Al-Salem, Shamiya, Kaifan, Surra, Bayan, South Surra, Salwa, Mishref, Jabriya, Sabah Al-Nasser, Ardiya, Al- Andalus, Hadiya, Rihab, Sabahiya, Riqqa, Mubarak Al-Kabeer, Sabah Al-Salem, Jahra and Jahra Commercial.

Other branches serve both individual and corporate customers; including: Ahmed Al-Jaber, Sharq, Ghazali, Cinema Salmiya, Al-Salam Mall - Salmiya, Ahmadi, Fintas and Grand Avenue.

Meanwhile, Sabhan Branch serves individual, corporate and Al Amil customers.

On this occasion, Mr. Ali Hussain, Executive manager, Consumer Banking Group at National Bank of Kuwait, said: "We always strive to be closer to our customers, meet their needs and ensure their convenience. To this end, we are re-opening more branches, as part of our efforts to ensure serving all our customers all over Kuwait, in line with the decisions of the Council of Ministers and the instructions of concerned authorities in this regard.”

“With the re-opening of more branches, NBK adheres to all the instructions of health authorities regarding safety guidelines and social distancing rules in order to keep both our customers and employees safe,” he added.

Hussain affirmed that NBK’s services are available to all its customers 24/7 through its various digital channels, mainly NBK Mobile Banking and NBK Online Banking, which have become very popular in light of the current exceptional circumstances, the fact that proves NBK’s excellence in providing digital services and its keenness to upgrade its digital channels that integrate with its branch network to enrich customers’ banking experience.

In addition, NBK provides its banking services through NBK ATMs and CDMs for cash deposit and withdrawal available all over the country, comprising 327 ATMs, including more than 100 CDMs. Customers can also reach the bank through multiple channels including, NBK Contact Center on 1801801 and NBK WhatsApp on the same number, or through the bank’s social media platforms, where all inquiries are answered.

Furthermore, NBK shares information and guidance related to all aspects of current circumstances on its social media accounts @nbkgroup, in addition to engaging content for all age groups.



Kuwait: NBK Supports Its Employees during Coronavirus Pandemic with a Special Healthcare Program

08.07.2020

National Bank of Kuwait (NBK) launched a special healthcare program for its employees for 3 months (until next September), as part of its continuous efforts during coronavirus pandemic to preserve the mental and physical health of employees, which the bank regards as its true wealth and a key pillar of its long-standing success.

The program engaging a number of physicians and specialists, has four key pillars: Mental health, general health, nutrition and physical fitness in order to support the bank's employees during this exceptional period.

The program will provide medical advice in mental and general health in addition to various training sessions covering the basics of fitness given by certified trainers, through special visits, as well as through interactive platforms and the bank’s social media channels.

The program features interactive content and virtual meetings that provide awareness medical advice and guidance offered by specialized physicians, and health topics will be discussed through online lectures, especially those posing challenges during the period of combating Coronavirus pandemic outbreak.

On this occasion, Assistant General Manager, Public Relations and Communications of National Bank of Kuwait, Manal Al-Mattar said that NBK extends all kinds of support to its employees in these exceptional circumstances to preserve their safety and health, which is a top priority for the bank.

She added that the bank raised the slogan of “Health and Safety of Our Employees Come First” in all the measures and decisions that have been taken since the outset of Coronavirus pandemic outbreak, noting that the bank has held many programs and activities that focus on promoting a healthy lifestyle and raising awareness on the importance of medical checkups to avoid any negative impacts on the physical and psychological wellness of bank employees during this pandemic.

She pointed out that the bank will continue to give priority to promoting physical health and other activities to reduce stress and exhaustion caused by the psychological pressures resulting from coronavirus pandemic, and will also work on motivating its employees and spreading positive energy among them to get through this hard times, which will ultimately help them return to work in good health.

Al-Mattar stressed that, in manifestation of NBK's leading position in the local and regional banking sector, the bank spares no effort in providing utmost support to its employees and investing in them, the fact that sets it as the employer of choice among private sector institutions attracting talented, experienced and competent people.

National Bank of Kuwait recognizes the importance of improving the health and safety of key stakeholders, including employees and customers, as an integral part of the sustainable development approach, as the bank is working to update its health and safety policy formulated according to regional and international best practices in relation to health and safety matters.
 



Kuwait: NBK Announces the Winner of KD 250,000 in Al Jawhara Quarterly Draw

07.07.2020

National Bank of Kuwait continues to reward its customers all over the year through a variety of draws, prizes and offers. In this context, the bank conducted Al Jawhara quarterly draw and announced Sawsan Mohammad Wahbi as the winner of the prize worth KD 250,000, in the presence of a representative from the Ministry of Commerce and Industry, as well as representatives from NBK.

Al Jawhara monthly and quarterly draws are supervised and audited by Deloitte.

Having completed all postponed draws suspended due to the exceptional circumstances in the country because of coronavirus pandemic by end of June, NBK resumes conducting Al Jawhara draws on the regular dates, after obtaining the approval of the Ministry of Commerce and Industry to conduct the postponed draws during the past business closure period, while adhering to all precautionary health measures.

In the past few weeks, NBK announced the names of the winners of postponed draws as follows:

  • Badriya Khedear Bo Shaaboun, the winner of the KD 125,000 prize of the postponed monthly draw dated 26th May 2020

  • Ismail Abdulreda Qasem, the winner of the KD 5,000 prize of the postponed weekly draw dated 12th May 2020

  • Yaqoub Mohammad Al-Awadh, the winner of the KD 5,000 prize of the postponed weekly draw dated 19th May

  • Hadhel Mesri Al-Subaiei, the winner of the KD 5,000 prize of the postponed weekly draw dated 2nd June

  • Hooreyah Mohammed Al-Baharnah, the winner of the KD 5,000 prize of the postponed weekly draw dated 9th June

  • Badoor Salah Al-Hazeem, the winner of the KD 5,000 prize of the postponed weekly draw dated 16th June

  • Asrar Jaber Hashem, the winner of the KD 5,000 prize of the postponed weekly draw dated 23rd June

Commenting on resuming Al Jawhara draws, Mr. Mohammed Al-Othman, General Manager of Consumer Banking Group, National Bank of Kuwait, said: “Rewarding our customers is a key pillar in the  unique banking experience we are offer them; and the exceptional circumstances will not dissuade us from rewarding them, but will rather make us more persistent on exerting extra efforts to give them more exceptional rewards that make them feel special and enable them to benefit from NBK excellence and leadership.”

Al-Othman added: "Our strategy in rewarding our customers is characterized by being tailored to meet their needs and expectations thanks to our ability to identify these expectations by continuous communication with them through various channels, as well as our excellence in building a huge database over the past years and having sophisticated analytical tools.”

"The coronavirus pandemic and resulting repercussions proved NBK’s commitment to protect its customers rights by giving them the chance to enter all the postponed draws as well as extending the validity of NBK Miles Points and NBK Rewards Points to compensate them for the safety measures taken during the crisis to keep our customers’ safe in line with the instructions of the concerned authorities."

Al-Othman concluded by expressing his happiness with resuming Al Jawhara regular draws after completing the postponed draws. He stressed on NBK’s strive to keep customers safe which is a top priority, as reflected in all measures and efforts made throughout the crisis, and further demonstrate its keenness to put customers’ interest at the top of its endeavors and efforts throughout its history.

Since 2012, NBK has rewarded loyal customers with a total worth of prizes amounting KD 2,200,000 in the weekly, monthly, and quarterly Al Jawhara draws.

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, and KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives customers a chance to be one the next lucky winners, and if no withdrawal or transfers occur on the account during the required period, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

NBK strives to provide a variety of offers, rewards and prizes all year round, which are customized to meet the interests of all customers, in addition to providing them with first-class banking services that are highly advanced and secure.



Kuwait: NBK Moves Its Head Office Branch to the New Head Office

01.07.2020

National Bank of Kuwait always strives to be closer to its customers and provide them with top-notch banking services. In this context, the bank relocated its Head Office branch (Abdullah Al-Ahmad) to the new Head Office in Kuwait City, which will serve individual customers from 8:30 AM to 1:00 PM.

NBK continues to reopen its branches as per the directions of Kuwait’s Council of Ministers concerning the Normalization Plan, as well as the instructions of the Central Bank of Kuwait, as it recently added 7 branches, including its branch at Grand Avenue – The Avenues to the list of operating branches, which reached 34 branches serving customers. Noting that The Grand Avenue- The Avenues branch serves customers from 10:00 AM to 2:00 PM. 

And as part of its  aim to keep both customers and employees safe amidst the current emergency health conditions and the resulting exceptional measures, NBK always adheres to the instructions of concerned authorities regarding safety guidelines and social distancing rules, as customers’ temperature is checked upon arrival to the branches and wearing masks and gloves is mandatory.

On this occasion, Mr. Ali Al-Mulla, Head of Domestic Branches, National Bank of Kuwait, said: "Moving our Head Office branch to the new NBK Head Office comes as part of our efforts to be closer to our customers, and is considered a good step on the way to upgrade branches' performance in a way that supports offering top-notch banking services that reflect our historical leadership, and emphasize our endeavors to consolidate this leadership in the future."

“With the commencement of phase two of the Normalization Plan, we continue to reopen our branches, and in the meantime, we are ensuring the safety of our customers and employees, which is our top priority, by strict adherence to all safety measures and social distancing rules mandated by the concerned authorities,” he added.

Al-Mulla affirmed the integration between branches operation and NBK Digital Channels resulted in providing first-class banking services that are accessible to customers in a quick, easy and safe way, with the aim of enriching their banking experience.

Concluding his statements, extended thanks to NBK front-line employees for their dedication in performing their jobs, stressing that their relentless efforts will remain a source of pride and appreciation.

The National Bank of Kuwait provides its services 24/7 under all circumstances through its various digital channels, mainly NBK Online Banking and NBK Mobile Banking.

In addition, NBK provides its banking services through ATMs and CDMs available all over the country, comprising 327 ATMs, including 100 CDMs. Customers can also reach the bank through multiple channels including, NBK Contact Center on 1801801 and NBK WhatsApp on the same number, or through its social media platforms where all inquiries are answered.

The bank also shares information and guidance related to all aspects of current circumstances on its social media accounts @nbkgroup, as well as interesting entertainment content suitable for different age groups through these channels.



Kuwait: NBK Increases the Number of its Operating Branches to 17

29.06.2020

Since the beginning of the health crises, National Bank of Kuwait (NBK) has committed to remaining at the service of its customers by providing its services without interruption through various channels that included 9 operational branches. NBK is now increasing the number of operational branches from 9 to 17.

These 17 branches will provide services during the Holy Month of Ramadan from 10 AM until 1 PM. Nine of these branches will serve individuals and Corporate Banking Customers and these comprise: Abdullah Al Ahmad (previously head office), Cinema Al Salmiya, Ahmed Al Jaber, Sabah Al Salem, Al Andalus, Ahmadi, Hawalli, Saad Al Abdullah and Al Salam Mall – Salmiya. The rest of the branches will only serve individual customers and they are: Mishref, Kaifan, Surra, Mubarak Al Kabeer, Al Rehab, Hadiya, Al Daiya and Shamiya.

The bank is also taking precautionary measures to ensure the safety of customers and employees, and will be measuring the temperature of customers whom will also be asked to wear face masks and gloves before entering any of the operating branches. The number of customers allowed inside each branch is also limited, while safe distances are mandated and supervised as per the preventative and health guidelines issued for social distancing and the safety of everyone.

Commenting on the expansion in the number of operating branches, Head of Local Branches at National Bank of Kuwait, Ghadeer Al-Awadhi, said: “Since the beginning of the global health crisis, we have endeavored to remain close to our customers by all means and provide them with all the support to meet their needs, while ensuring taking precautionary measures to facilitate the completion of banking transactions. We have therefore increased today the number of operating branches in order to serve our customers with the best banking services no matter the circumstances.”

Al-Awadhi added: “We are committed to satisfying the needs of our customers whether through our operating branches or other channels while abiding to the highest standards of security and safety within each branch in order to safeguard the safety of our employees and customers.”

She encouraged customers to benefit from the easy and fast services that are available at their convenience and at any time of the day through NBK Mobile Banking and NBK Online Banking. Customers do not need to visit the branch under the current circumstances thanks to these two services.

Al-Awadhi concluded by saying: "We hope everyone remains safe and healthy and that the current situation comes to an end at the earliest. We take this opportunity to also congratulate everyone on the arrival of the Holy Month of Ramadan, may God bless everyone.”

The bank is also ensuring that customers who are outside of Kuwait continue to benefit from its banking services without interruption. Customers with an expiring NBK Credit or Debit Card within a month can call the dedicated numbers and request delivery of the renewed cards to them wherever they are in the world.

NBK continues to offer its banking solutions to customers through its various channels. They can manage their accounts and make transactions at their convenience and at any time with NBK Mobile Banking and NBK Online Banking. During this period as well, the bank continues to provide its banking services through the ITM located at Terminal 4 in Kuwait International Airport. NBK’s ATMs and CDMs also remain at the service of customers across Kuwait thanks to a network of 327 ATMs, including more than 100 CDMs. Customers can also connect with NBK on its many platforms that include the NBK Contact Center and NBK WhatsApp at 1801801, as well as through its social media platforms where all inquiries are answered. The bank also provides the latest updates and guidelines relative to the current circumstances on the bank’s social media platforms at nbkgroup.



Kuwait: NBK Extends Validity of NBK Miles and Rewards Points

29.06.2020

National Bank of Kuwait (NBK) remains at the service of its customers and amidst the difficult conditions imposed by the Novel Coronavirus and affecting the country and the world, the bank has taken several measures to protect the rights of customers and ensure their needs are met.

The bank has therefore extended the validity of NBK Miles Points available for NBK Credit Cardholders that expired after April 1, 2020 and NBK Rewards Points that expired after March 24, 2020 for eligible NBK Credit and Prepaid Cardholders until further notice to give customers the opportunity to benefit from them at a later time once these particularly difficult times come to an end and life returns back to normal. Customers earn NBK Miles Points when using the following NBK Credit Cards: NBK Miles World Mastercard, Visa Signature, World Elite Mastercard and Visa Infinite Credit Cards. While customers can earn NBK Rewards Points when using their eligible NBK Credit and Prepaid Cards at the participating merchants.  

Bader AlJanah, Consumer Banking Group at National Bank of Kuwait, said: “We strive at NBK, and especially in these exceptional circumstances, to serve our customers as best as we can to meet their needs, all while prioritizing their safety and the highest level of quality in an integrated banking experience that is unaffected by current conditions.”

AlJanah added that the extension of the validity of NBK Miles Points and NBK Rewards Points comes as part of the bank's endeavors to protect customers' rights and to guarantee that they receive all the necessary support and continue to benefit from these services when these difficult times come to an end.

AlJanah said: “NBK Rewards Program is a leading loyalty program that is exclusive to our customers. As we move forward, we are committed to continue developing the program by adding many more benefits and launching campaigns that suit their diverse needs.”

He confirmed that NBK Credit Cards give customers the opportunity to take part in these campaigns which are launched throughout the year. Customers also enjoy a unique lifestyle thanks to the many benefits offered by these cards to their holders, ensuring they enrich their banking experience at all times.

Customers earn NBK Miles Points every time they shop in stores or online, withdraw cash, or make any other payment transaction inside or outside Kuwait as well as when using their cards while traveling. They can redeem their points online to book flights with 800 airlines, or an accommodation with 150,000 hotels or rent a car at leading car rentals from around the world. Customers can also exchange their points with any other airline rewards program participating in the NBK Miles Program.

NBK Rewards Program is the largest loyalty program in Kuwait with over 850 participating outlets, offering eligible NBK Credit and Prepaid Cardholders guaranteed rewards at hundreds of leading local and international brands that satisfy all tastes in fashion, restaurants and other brands that suit the unique lifestyle of every customer segment.

NBK Credit Cards are the best and convenient method to make payments and give customers access to many benefits, especially when using their credit card for shopping, including the NBK Rewards Program, NBK Miles Program, NBK Secure Shopping, and warranty extension service.

Customers can review their point's statements online on NBK Online Banking or by calling 1801801.



Kuwait: NBK Provides its Services to Customers in 6 Branches from 9 am to noon

29.06.2020

In light of the present situation in the country, the National Bank of Kuwait (NBK) is committed to serving its customers through the following six branches: Head Office, Cinema Salmiya, Andalus, Al Ahmadi, Sabah Al Salem, and Saad Al Abdullah. These branches will be open to customers from 9 am to 12 noon until 26th of March 2020, as per the guidelines of the Central Bank of Kuwait.

The bank is also taking precautionary measures to ensure the safety of customers and employees, and will be measuring the temperature of customers whom will also be asked to wear face masks and gloves before entering any of the operating branches. NBK has implemented strict precautionary measures since the beginning of the health situation to ensure it protects and preserves the safety of everyone.

Alternatively, customers can manage their accounts and make transactions at their convenience and at any time with NBK Mobile Banking and NBK Online Banking, without the need to visit a branch. During this period as well, the bank continues to provide banking services through the ITMs located at The Avenues and Terminal 4 at Kuwait International Airport. NBK’s ATMs and CDMs also remain at the service of customers across Kuwait thanks to a network of 327 ATMs, including more than 100 CDMs.

Speaking of the measures implemented, Head of Local Branches at National Bank of Kuwait, Ghadeer Al-Awadhi, said: “NBK is committed to continue serving its customers through these specifically-dedicated branches. We have also ensured securing all necessary precautions in our branches to preserve the health and safety of both our customers and employees.”

Al-Awadhi added that customers can complete their transactions by visiting these specific branches during the designated working hours or through NBK Mobile and Online Banking. She added that the bank has increased the payment limit not requiring a PIN to KD 25 when using the NBK Tap & Pay service. The step facilitates the payment process for daily purchases in an easy and secure method.

Al-Awadhi concluded saying: “NBK is invested as part of its social responsibility to providing every mean of support and to raising awareness in every way possible, specifically on social media. The bank continues to provide its services without interruption to customers within the strict limits of public safety, and stresses the importance of joining forces and working together in the best interest of Kuwait.

Customers can also benefit of NBK’s latest services recently, Fitbit Pay and Garmin Pay, which provide them with an easy and secure one-touch payment and enable customers to make contactless payments via select Fitbit and Garmin devices.

Customers can connect with NBK any time on 1801801 or by WhatsApp. NBK’s agents are always ready to assist them and answer all of their inquiries.



Kuwait: National Bank of Kuwait… Closer to Its Customers

29.06.2020

National Bank of Kuwait strives to meet its customers’ needs by keeping in touch with them and providing its services during the prevailing circumstances in Kuwait and around the world, using all of its channels including branches that reached 17 operating branches (before the full lockdown), NBK Mobile Banking and NBK Online Banking, as well as NBK Contact Center with toll-free numbers in many countries worldwide, and NBK WhatsApp. In addition to many other channels such as the bank’s social media accounts, ATMs and ITM, all subject to the bank's adherence with social distancing rules in order to ensure customers’ safety.

After imposing the full lockdown, NBK continues to take various precautious measures to ensure the protection of customers, and to provide them with an uninterrupted banking experience 24/7, in line with the instructions of the Council of Ministers, Ministry of Health, the Central Bank of Kuwait and all concerned authorities.

Commenting on the bank’s efforts to stay in touch with customers during the crisis, Mr. Mohammed Al Othman, General Manager of Consumer Banking Group, National Bank of Kuwait, said: “At NBK, we strive to keep in touch with our customers, especially during the prevailing circumstances, which brought about new changes to the provision of banking services, and increased the importance of indirect communication channels with customers. That is why we ensured to optimize all of these channels to stay in touch with them.”

Al Othman stressed that meeting customers’ needs comes at the top of NBK’s priorities under all normal and exceptional circumstances, which will not depress the bank from keeping in touch with them subject to the applicable precautionary measures to ensure their safety in the first place. He affirmed the bank’s constant adherence to all directives and instructions of the Central Bank of Kuwait.

He added: "Our success in keeping in touch with our customers is one of the key pillars to provide them with a top-notch banking experience. We have witnessed a remarkable demand from them to stay in touch with us through our digital channels, especially via NBK Mobile Banking, which we upgrade and enhance constantly as part of our digital transformation strategy, and the pioneering digital banking services provided to our customers. "

Al Othman concluded by promising to continuously provide NBK Customers with new services and to develop existing ones, so they can benefit from a rich banking experience. He also thanked NBK Team, especially the frontliners at the branches, the call center and social media officers, for their efforts to keep in touch with customers around the clock since the beginning of the crisis.

NBK Mobile Banking App

NBK Mobile Banking App comes at the top of services providing customers with an easy and convenient way to complete their transactions quickly from the comfort of their homes, and therefore, NBK is constantly working on upgrading this service, enabling customers to make various transactions by themselves, without visiting branches.

NBK Customers can make various banking transactions with ease and convenience through NBK Mobile Banking, including the following main transactions: Transferring funds locally and internationally, NBK Quick Pay, NBK e-Payments, adding new beneficiaries, increasing the monthly transfer limit, viewing history of transactions and paying credit card dues.

NBK Mobile Banking is witnessing an unprecedented demand from customers under the current circumstances, as the number of new subscribers to the service has increased by 14%. In addition, NBK Quick Pay saw a remarkable increase in the amount of transfers by 29%, whereas the percentage of transactions made through e-Payments increased by 40%.

Branch Network

Since the coronavirus outbreak, NBK has been working to provide its services through various channels, including branches, by increasing the number of operating branches to 17. However, in view of the Council of Ministers’ instructions to impose full lockdown in the country, work was halted in all the bank’s branches, and will be resumed after the full lockdown ends.

And as part of the implementation of social distancing rules, and for everyone’s safety during the period of partial lockdown, NBK took a set of precautionary measures including checking customers’ body temperature upon arrival to the branch, and asking them to wear medical masks and gloves before entry, in addition to controlling the number of customers inside the branch and keeping the required safe distance between them.

The bank also provides its services through NBK ATMs for cash deposit and withdrawal available all over the country, comprising 327 ATMs, including 100 CDMs, as well as the ITM at Kuwait International Airport branch (T4), that was operating before the full lockdown.

Furthermore, the bank provided its mobile ATM in Mahboula area to meet the needs of its customers in that area and to support the government efforts in this regard, the mobile ATM was daily present (before the full lockdown) in Mahboula area from 9 AM to 3 PM.

 Customer Support

NBK provided many services and took many decisions and initiatives, mainly including postponing installments of individual loans (Consumer and Housing Loans) from April till September 2020, as well as credit card installments (excluding full payment credit cards), in addition to a 3-month fee waiver for POS terminals rental and a fee waiver for debit cards transactions when making online payments.

Furthermore, NBK increased the maximum limit for transfers through NBK Quick Pay to

KD 5,000 per day, with a total of 10 transactions, and KD 10,000 per month to provide a better service due to the demand for NBK Quick Pay being a quick and easy way for sending and receiving money. The bank has also increased e-Payments transactions daily limit from KD 250 to KD 500, with a total of 10 transactions, and the monthly limit from KD 500 to KD 1,000.

NBK also increased the maximum limit for NBK Tap & Pay transactions without PIN to

KD 25, in order to keep the safety of customers and encourage them to use contactless payment solutions.

Always in Touch

NBK is keen to stay in touch with customers through various communication channels, mainly NBK Contact Center and NBK WhatsApp on 1801801, through which the services continued to get customers’ inquiries as usual to meet their demands and provide them with full support 24/7. Through these services, customers can perform many transactions and inquire about different services in regards to cards and loans. Also, they can report forgotten passwords, lost cards, as well as ask for support to transfer between accounts by contacting one of the customer service agents. Additionally, NBK provides a “Live Chat” service through NBK Mobile Banking App and nbk.com to support customers and assist them in all their banking needs.

For customers outside Kuwait, NBK provides toll-free numbers in 9 countries: United States, Britain, Canada, France, Germany, Turkey, Italy, Spain, and UAE. Customers outside Kuwait were also provided with a renewed NBK Credit or Debit Card delivery service.

NBK is also keen to stay in touch with customers through its social media platforms, with almost 1 million followers, where guidance is provided regarding the current situation, as well as tips to protect customers from fraud.

NBK continues to reinforce its leading position through its largest local banking network in Kuwait, with 68 branches all over Kuwait, in addition to a large POS network exceeding 13,500 devices, including over 11,700 NFC-enabled devices. Besides, NBK has the largest own ATM network locally, with 327 ATMs, including over 100 CDMs.



Kuwait: NBK Greets Customers in Its Own Way

29.06.2020

Since the outset of the global health crisis, NBK has been providing its customers with distinguished services, ensuring that the bank is always by their side at all times while enabling them to complete their banking transactions without disruption. In addition, the bank has provided customers with all the needed support and health guidance, as well as entertainment content through its channels on social media.

On the occasion of Eid Al-Fitr, NBK wanted to greet customers in its own way. The bank has prepared a guide showcasing the key services that customers can benefit from during Eid, by introducing some applications to provide them with various services, such as methods of sending the Eidiya, ways to display the Eid table and household arrangements, video chat applications to send greetings to family and friends, as well as entertainment apps for children.

Commenting on this topic, Hisham Al-Nusif, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait, said: “Since the outbreak of the Novel Coronavirus (COVID-19), NBK has been working to provide support to customers by all means. And as part of our endeavors to offer them a top-notch banking experience, not only by meeting their banking needs, we have gone the extra mile to provide customers with all the required support, as well as various important guidelines, which witnessed remarkable interaction from customers.”

"Today, we wanted to send greetings to our customers in our own way through this guide, which we hope will help them spend special moments in celebrating  the traditional joyful times of the Eid in spite of these exceptional circumstance, while adhering to all precautionary measures to keep them safe,” Al-Nusif continued.

“During this period, we worked also on providing entertainment content suitable for different age groups on our social media accounts nbkgroup, where we posted various interesting topics ranging from cooking to home workouts and training sessions, given by a number of experts in various fields. We also offered Zeina Coloring Book to kids that can be downloaded from our website, which is also an amusing way to develop their skills," he added

Al-Nusif concluded: "We extend our greetings to all customers, wishing them good health and safety. We also hope that this health crisis will end soon, and we promise our customers with more distinguished services during the coming period."

It’s worth mentioning that NBK has provided customers with a special guide for all the bank's digital services, where customers can simply click on the service to view the tutorials to get familiar with the services, as well as a guide for the key services available during full lockdown, in order to meet all customers’ essential needs and health services they may require.

And in a step to reinforce its leadership in providing cutting-edge services to its customers, NBK has updated many services on NBK Mobile Banking App enabling customers to make their banking transactions quickly and easily. Besides, as part of its endeavors to offer convenient and safe services to its customers, NBK provided, for the first time in Kuwait, a mobile branch comprised of a truck with ATM and ITM devices, which reaches customers at their doorsteps to make their banking transactions while adhering to precautionary health measures to keep them safe



Kuwait: NBK Resumes Al Jawhara Draws and Announces the Winner of KD 125,000 in the Monthly Draw

23.06.2020

National Bank of Kuwait (NBK) is always keen to reward its customers and provide them with top-notch banking experience. And as part of its commitment to always provide customers with the best services and rewards that meet their expectations, the bank resumed Al Jawhara draws that had been postponed due to the exceptional circumstances in the country because of coronavirus pandemic, after obtaining the approval of the Ministry of Commerce and Industry while adhering to all precautionary measures.

The draws were held live on NBK Instagram page in the presence of a representative from the Ministry of Commerce and Industry, as well as representatives from NBK. Al Jawhara monthly and quarterly draws are supervised and audited by Deloitte.

Al Jawhara weekly draws were conducted on Thursday 18th June, in which Mohammad Mustafa Al Abdulrazzaq was announced as the winner of the KD 5,000 prize for 14th April 2020 postponed draw, and Ahmad Adnan Al-Herz as the winner of the KD 5,000 for 21st April 2020 postponed draw.

On Sunday 21st June, the bank conducted Al Jawhara KD 125,000 draw for 28th April 2020 postponed monthly draw and announced Mohammad Khalifa Baddah Quraieet as the winner.

On the same day, NBK conducted the weekly postponed draw for 5th May 2020 and announced Mahmoud Jasem Al-Shatti the winner of the KD 5,000 prize.

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly and the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives the customer  a chance to be one the next lucky winners, and if no withdrawal or transfers are performed on the account during the holding period of each draw, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

Commenting on resuming the Al Jawhara draws, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait, said: “We are always keen on preserving our customers’ rights, that’s why we resumed Al Jawhara draws that had been postponed due to the recent circumstances, after obtaining the approval of the Ministry of Commerce and Industry. This comes in line with our efforts to reward our customers all year round, which is a key pillar in our goal to enrich their banking experience.”

“Al Jawhara Account offers various services and benefits, and every customer have the chance to win”, he added.

Al-Nusif also affirmed that Al Jawhara Account can be opened easily by visiting the nearest NBK Branch, while NBK Customers can open the account through NBK Online Banking or NBK Mobile Banking.

He further said that NBK continues to reward its customers by providing them with the most advanced and secure banking experience.

Al Jawhara Account provides customers with a unique opportunity to save money and win at the same time, while offering them a variety of services and benefits, including free NBK Debit Card, as well as the ability to manage the account through NBK Online Banking and NBK Mobile Banking.

Since 2012, National Bank of Kuwait has rewarded its loyal customers with a total worth prizes of KD 2,200,000 in the weekly, monthly, and quarterly Al Jawhara draws.

The bank will be conducting additional Al Jawhara draws for the period during which the draws were postponed. All draw dates will be announced in advance on the bank's social media pages @nbkgroup.



Kuwait: NBK Serves Its Customers through 27 Branches

21.06.2020

National Bank of Kuwait strives to meet its customers’ needs while adhering to the instructions of concerned health authorities regarding safety standards and social distancing rules to ensure the safety of both customers and employees. In this context, NBK has re-opened 8 additional branches in coordination with the Central Bank of Kuwait and Kuwait Banking Association, bringing the total number of operating branches as of today (Sunday 21st June), to 27 branches serving customers from 8:30 AM to 1:00 PM.

NBK abides by safety measures, including checking customers’ temperature before entering the branch, asking them to wear medical masks and gloves, and implementing social distancing rules to protect both customers and employees.

And in order to cater to the needs of customers from all segments, NBK has assigned branches to serve individuals and Corporate Banking Customers and Al Amil Package based on the following governorates:

  • Capital Governorate (a total of 10 branches): Rawda, Daiya, Dahiyat Abdullah Al-Salem, Shamiya, Kaifan, Surra, Abdullah Al-Ahmad (Previously Head Office), Ahmed Al-Jaber, Sharq and Ghazali

  • Hawalli Governorate (a total of 5 branches): Bayan, South Surra, Salwa, Cinema Al-Salmiya and Al-Salam Mall, Salmiya

  • Farwaniya Governorate (a total of 3 branches): Sabah Al-Nasser, Ardiya and Al-Andalus

  • Ahmadi Governorate: (a total of 5 branches): Hadiya, Sabahiya, Riqqa, Ahmadi and Fintas

  • Mubarak Al Kabeer Governorate (a total of 3 branches): Mubarak Al-Kabeer, Sabah Al-Salem and Sabhan

  • Al-Jahra Governorate (a total of 1 branch): Jahra

Commenting on the re-opening of additional branches, Mr. Ali Al-Mulla, Head of Domestic Branches, National Bank of Kuwait, said: "We have re-opened 8 additional branches after coordinating with the Central Bank of Kuwait and Kuwait Banking Association to meet our customers’ needs, as part of our constant efforts to provide them with the most convenient services since the beginning of coronavirus pandemic outbreak. Our main concern has always been to provide our customers with an integrated banking experience while keeping them safe through full compliance with all the instructions of the concerned authorities as well as precautionary measures."

He added: "We are always keen to stay closer to our customers despite the exceptional circumstances. Throughout this crisis, we have continued to provide our services around the clock through our various digital banking channels, which we continue to develop by adding more services and upgrades, in addition to the exceptional services including the mobile branch.”

Al-Mulla stressed that NBK provides an outstanding example in crisis management with a proactive strategy to deal with exceptional circumstances through quick and comprehensive actions to minimize the impact and to ensure the continuation of providing our services with the same efficiency to all customers.

"NBK’s team, led by our front-liners, have always demonstrated their commitment especially during these exceptional circumstances, by saving no effort to ensure the continuation of the bank's success journey, and these efforts are highly appreciated by all parties," Al-Mulla concluded.

NBK provides its banking services through NBK ATMs and CDMs for cash deposit and withdrawal available all over the country, comprising 327 ATMs, including more than 100 CDMs. Customers can also reach the bank through multiple channels including, NBK Contact Center on 1801801 and NBK WhatsApp on the same number, or through the bank’s social media platforms, where all inquiries are answered.

Furthermore, NBK shares information and guidance related to all aspects of current circumstances on its social media accounts @nbkgroup, in addition to engaging content for all age groups.



Kuwait: NBK Provides Its CustomersWitha Mobile Branch Bringing Bankingto Their Doorsteps

17.06.2020

NBK always strives to provide innovative and exceptional solutions to its customers. To this end, since the outset of the global health crisis, the bank has taken various measures and actions to enable customers conduct their banking transactions easily, while keeping in mind the precautionary and preventive measures, in line with the instructions of Ministry of Health and concerned authorities, to protect both customers and employees.

In view of the current circumstances, and in a step to serve NBK Customers in a better way, NBK has assigned a mobile branch toreach customers at their doorsteps and help them with their banking transactions.

The mobile branchis a truck vehicle supported with an ATM and an ITM that provides the following services to customers: cash withdrawal and deposit, debit card issuanceand NBK check deposit and cashing.

The NBK mobile branch will provide cash withdrawals from KD 2,000 up to KD 5,000, cash deposit from KD 2,000 up to KD 3,000, andNBK check cashing fromKD 2,000 up to KD 5,000.

The branch will also feature an ITM that allows customers to interact through audio and video with an NBK Agent to help them with their banking transactions.

The mobile branch will provide services to customers from 8:00 PM to 12:00 midnight.

Furthermore, and as part of NBK’s adoption of the highest safety standards under the current circumstances, the bank has taken all necessary preventive measures includingchecking customers’ body temperature before entering the mobile branch, and providing them with medical masks and gloves. An NBK staff will also be available in the mobile branch to assist customers and facilitate their banking transactions.

Commenting on the provision of that service, Maitham Al-Salem, ATM Channel Supervisor, National Bank of Kuwaitsaid: “It is not new for NBK to provide exceptional solutions to support its customers, as we consider customer convenience a top priority. And in view of the current circumstances, we have assignedthe mobile branch to provide them with various services at their doorsteps."

"Customers can easily request this service through NBK WhatsApp on 1801801. The mobile branch will arrive directly to theirdoorsteps and provide them with various banking services.” Al-Salem added.

He pointed out that the bank will announce the area schedule for the mobile branch in advance on the bank’s social media channels @nbkgroup, so that customers can book their appointment ahead of time, stressing that this service is available only for NBK Customers and thatthey should have their Civil ID to benefit from the service.

Al-Salem concluded by saying, that NBK tries by all means to provide the best service to customers, and the mobile branch is an important and unique way of facilitating their transactions. The bank is continuouslyworking on providing new solutions to customers underdifferent circumstances and promising them with more in the near future.

Since the outbreak of the novel Coronavirus, NBK provided customerswith ongoing banking services through its different channels with a number of branches that were operating before the full lockdown, as well as the digital channels including NBK Mobile Banking and NBK Online Banking, NBK Contact Center and NBK WhatsApp on 1801801, and even through NBKSocial Media Channels, where all inquiries are answered as quickly as possible. Furthermore, the bank shares information and guidance related to all aspects of current circumstances on its social media accounts @nbkgroupthat attract noticeable interaction from customers.



Kuwait: NBK Resumes Al Jawhara Draws and Announces the Winner of KD 250,000 in the Quarterly Draw

17.06.2020

As part of its continuous commitment to offer a variety of prizes and rewards to its customers all year round, National Bank of Kuwait resumed Al Jawhara draws that have been postponed due to the exceptional circumstances in the country because of Coronavirus pandemic, and after obtaining the approval of the Ministry of Commerce and Industry while adhering to all precautionary health measures.

Al Jawhara weekly draw was conducted on 14th June, in which Amirah Ali Ibrahem Ashkanani was announced as the winner of the KD 5,000 prize for 17th March 2020 postponed draw, and Yahya Abdulhafedh Yousef Yahya as the winner of the KD 5,000 for 24th March 2020 postponed draw.

The bank also conducted Al Jawhara KD 250,000 quarterly postponed draw for 31st March 2020 on 16th June 2020 and announced minor Ali Rashid Ali Alqalaf as the winner.

On the same day, the bank conducted the weekly postponed draw for 7th April, and announced Maha Ali Mohamed Alsahaf the winner of the KD 5,000 prize.

The draws were held live on NBK Instagram page in the presence of a representative from the Ministry of Commerce and Industry, as well as representatives from NBK. Al Jawhara monthly and quarterly draws are supervised and audited by Deloitte.

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, and KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives customers a chance to be one the next lucky winners, and if no withdrawal or transfers occur on the account during the required period, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

Commenting on resuming the Al Jawhara draws, Mr. Mohammed Al Othman, General Manager of Consumer Banking Group, National Bank of Kuwait, said: “We, at NBK, are always keen on rewarding our customers and offering them a top-notch banking experience. Al Jawhara Account provides customers with an opportunity to win through weekly, monthly and quarterly draws, in addition to saving money and planning for their future. "

"We are always committed to rewarding our customers and protecting their rights to benefit from all draws, rewards and prizes that have been postponed due to the current exceptional circumstances. In the coming days, we will be conducting all of Al Jawhara draws that were postponed during the past period,” he added.

Al-Othman pointed out that NBK resumed Al Jawhara Draws after obtaining the approval from Ministry of Commerce and Industry, affirming that NBK follows all the guidelines of health authorities to ensure the safety of everyone during the draw process.

“Al Jawhara Account offers a variety of services and benefits, including free NBK Visa Debit Card, as well as the ability to manage the account through NBK Online Banking and NBK Mobile Banking,” he noted.

Al-Othman also affirmed that anyone could open an Al Jawhara Account by visiting the nearest NBK Branch, while NBK Customers can open an account through NBK Online Banking or NBK Mobile Banking.

Since 2012, the National Bank of Kuwait has rewarded loyal customers with a total worth of prizes up to KD 2,200,000 in the weekly, monthly, and quarterly Al Jawhara draws.

The bank will be conducting additional Al Jawhara draws for the period during which the draws were postponed. All draw dates will be announced in advance on the bank's social media pages @nbkgroup.



Kuwait: NBK Digital Solutions for Quick and Convenient Money Transfers and Bill Payments

11.06.2020

National Bank of Kuwait continues to provide its customers with the latest digital banking solutions to serve their needs anytime and anywhere through NBK Mobile Banking App, especially during the current circumstances of the coronavirus pandemic affecting the country and the world, while imposing strict precautionary and preventive measures.

The NBK Mobile Banking App has recently become the service of choice for customers, providing them with an easy and convenient way to make their transactions from home.

Given the precautionary measures and exceptional circumstances, NBK Mobile Banking App allows users to send and receive money and pay their bills in an easy and quick way through NBK Quick Pay and e-Payments. And due to the high demand for these two services, NBK has increased the maximum limit for transfers and bill payments through the two services to help customers conduct their banking transactions easily from the comfort of their homes.

Commenting on this, Hala Al Shoaibi, Head of Digital Service Quality Management, National Bank of Kuwait said: “Enabling our customers to make their money transfers and pay for their bills through digital banking solutions has become increasingly important in the exceptional circumstances we are living in today. We, therefore, have ensured to develop services that meet the needs of our customers with the NBK Quick Pay and e-Payments, both available on NBK Mobile Banking App.”

Al Shoaibi noted: “To provide the best service to our customers under the current circumstances and due to the high demand for NBK Quick Pay, being a quick and easy way for sending and receiving money, NBK has increased the maximum transfer limit through NBK Quick Pay to KD 5,000 per day, with a total of 10 transactions, and KD 10,000 per month. The bank has also increased e-Payments transactions daily limit from KD 250 to KD 500 with a total of 10 transactions, and the monthly limit from KD 500 to KD 1,000.”

 “Through NBK Mobile Banking App, our customers can also conduct various transactions with ease and convenience, including: money transfer (locally and internationally), adding beneficiaries, increasing monthly transfer limit, viewing account statements, and paying credit card dues, as well as buying and selling currencies, where customers can control all these transactions by themselves quickly and easily," she added.

Al Shoaibi affirmed that NBK is ready to offer all types of support to customers and to provide services that enable them to make banking transactions from the comfort of their homes, thanks to NBK’s leading digital banking services and the success of its digital transformation strategy.

“We aim to provide an integrated banking experience to our customers while keeping their safety in mind under the current conditions, and we promise to provide them with the most advanced and safest digital banking services solutions.” she concluded.

NBK Quick Pay enables customers to send a request to receive money from any bank account at NBK or any other local accounts in a fast and convenient way. Customers can now send a payment link through the payer’s WhatsApp, email or mobile number (SMS), to securely receive transfers 24/7.

Besides, e-Payments available on NBK Mobile Banking App is an easy and quick way to benefit from an array of advanced services that enable customers to shop and pay online at any time, such as making payments for telecom bills, iTunes, Google Play, Amazon, Apple Music, Skype and Spotify.

For more information about NBK Quick Pay and e-Payments, you can visit nbk.com.



Kuwait: NBK Serves Its Customers Through 19 Branches

03.06.2020

NBK strives to meet its customers’ needs by providing them with all banking services even under prevailing circumstances. The bank resumed its operations through 19 branches in all governorates, while abiding by the safety guidelines mandated by the concerned authorities, including checking customers’ temperature before entering the branch, making sure they are wearing medical masks and gloves and observing social distancing practices to ensure the safety of our customers and employees.

NBK provides its services according to the decision of the Council of Ministers and in compliance with instructions of the Central Bank of Kuwait and KBA, through 19 branches operating from 9:00 AM to 1:00 PM. Some of these branches serve individual customers only and they are: Al Daiya, Shamiya, Sabah Al Salem, Al Andalus, Saad Al Abdullah, Salwa, Kaifan, Surra, Mubarak Al Kabeer, Al Rehab and Hadiya. The rest of the branches will serve individuals and Corporate Banking Customers and these comprise: Abdullah Al Ahmad (Previously Head Office), Cinema Al Salmiya, Al Salam Mall - Salmiya, Ahmed Al Jaber, Ahmadi, Sharq, Ghazali and Sabhan.

Meanwhile, NBK continues to provide its services under all circumstances through its various digital channels, mainly NBK Online Banking and NBK Mobile Banking.

Commenting on the reopening of some branches, Mr. Ali Al-Mulla, Head of Branches, National Bank of Kuwait, said: “We are committed to meet our customers’ needs under all circumstances, and with the gradual return to normal life we re-opened 19 branches and work in line with our digital channels to provide top-notch banking services to our customers, while following the instructions of the concerned authorities and taking all the precautionary measures to ensure the safety of both our customers and employees.”

"During the exceptional circumstances we are going through, not only we continued to provide our banking services to meet our customers’ needs 24/7 through our digital channels, but we also enhanced those channels to ensure quick and easy banking services to our customers," he added.

Al-Mulla affirmed that NBK was also keen to enrich customers’ banking experience during the full lockdown, by providing them with a mobile branch for the first time in Kuwait, which reached customers at their doorsteps and helped them with their banking transactions.

Al-Mulla Concluded: "We hope that the current health situation comes to an end soon, so we can return to serving our customers in all our branches across Kuwait. We also pray for the Almighty Allah to protect everyone from all harm."

NBK continues to provide banking services through its ITM at Kuwait International Airport Branch T4, as well as through NBK ATMs and CDMs for cash deposit and withdrawal available all over the country, comprising 327 ATMs, including more than 100 CDMs. Customers can also reach the bank through its various channels including, NBK Contact Center on 1801801 and NBK WhatsApp on the same number, or through the bank's social media platforms @nbkgroup, where all inquiries are answered. Furthermore, the bank shares information and guidance related to all aspects of current circumstances on its social media accounts, as well as entertainment content suitable for different age groups with various interesting topics ranging from cooking to home workouts and training sessions, given by several experts in multiple fields.



Kuwait: NBK is Leading in Cutting-Edge Payment Solutions and Well Prepared to Provide Advanced Digital Services

01.06.2020

As part of its efforts to provide cutting-edge payment solutions to its customers, NBK is committed to developing the technological infrastructure required to operate these innovative services, thanks to the progress achieved in implementing its digital transformation strategy and working closely with international companies that provide these services. In addition to the bank’s leadership in providing digital banking services locally and regionally, and its strong relationships with these institutions, subject to the regulatory instructions and technical requirements set by the Central Bank of Kuwait for providing these services.

NBK was the first bank to introduce top-notch digital payment services through smart devices such as smartwatches, fitness trackers and stickers early this year, the latest of which was Fitbit Pay and Garmin Pay using  smartwatches supporting this feature.

Commenting on this subject, Mr. Mohammed Al Othman, General Manager of Consumer Banking, National Bank of Kuwait, said: "We are committed to offering cutting-edge digital payment solutions to our customers to be the first to use them in Kuwait. The latest of these solutions were Fitbit Pay and Garmin Pay service, which reflect our leadership in providing digital banking services that would enrich our customers’ banking experience."

"We are well prepared to provide more pioneering digital payment services, thanks to our proactive efforts in implementing digital transformation strategy, which established our strong foundations of technological infrastructure required to provide these services,” he added.

Al Othman praised the efforts of the Central Bank of Kuwait in supporting the banking sector in providing progressive digital banking services in general, especially the advanced digital payment solutions to the Kuwaiti market by providing the appropriate regulatory and supervisory environment.

Al Othman continued: "We will spare no effort to carry on the diligent endeavors we have already started to provide leading-edge digital banking services and payment solutions to our customers. I also confirm that we are working to provide more advanced digital payment solutions in the near future, in light of our huge capabilities and inventive technological infrastructure, which make us ready to provide these services to our customers in Kuwait and the region, once they are provided in Kuwait.”

Al Othman affirmed that Consumer Banking Group sets the digital transformation and technological advancement as the basis of new banking services and products offered to customers, which we will continue to focus on during the coming period, as significant steps have already been taken, especially with regard to digital platforms and applications used by our customers.

Al Othman indicated that NBK continues to serve its customers under the current exceptional circumstances through its e-channels and various digital services, in addition to the new services provided, the latest of which was the mobile branch that witnessed unprecedented response from customers.

During the first months of this year, the Consumer Banking Group launched several advanced payment solutions to minimize the use of cash, most notably the Fitbit Pay and Garmin Pay service.

Fitbit Pay allows NBK Customers to make seamless payments in a safe, convenient way using supported Fitbit smartwatch models.

Similarly, NBK Customers can use Garmin Pay service to make contactless payments using their Garmin smartwatches at any NFC-enabled POS terminals, as they can activate it by entering their credit card details to the Garmin smartwatch, and use it to make payments quickly and easily.

It’s worth mentioning that NBK was awarded the “Best Consumer Digital Bank” and the “Best in Mobile Banking” in Kuwait by “Global Finance” Magazine for 2019.

NBK continues to consolidate its leading position through its largest local banking network in Kuwait, with 68 branches all over the country, in addition to a large POS network topping 13,500 devices, including over 11,700 NFC-enabled devices. Besides, the bank owns the largest ATM network in Kuwait, with 327 ATMs, including over 100 CDMs.



Kuwait: Al-Sager: "NMC" Maintains Strong Assets and Cash Flows and We Have Taken the Necessary Measures to Safeguard Our Interests as Creditors

14.05.2020

Commenting on the exposure to NMC Healthcare Company, the CEO of National Bank of Kuwait Group said that, like other banks, NBK granted credit to the Company in line with regulatory standards and credit conditions required to be met in case of providing credit to any company, including examining the Company’s legal and financial position, and other credit requirements according to the regulations and conditions applicable in the Group, which are in line with the instructions of the Central Bank of Kuwait in this regard.

In an interview with CNBC Arabia, Al-Sager noted that the Company has been operating in one of the strategic sectors, namely healthcare sector, since 1975 and has witnessed various expansions over many years, as well as listing NMC Group on London Stock Exchange in 2012, and in 2018, it became a component company of FTSE 100 index. Furthermore, NMC Group was assigned a “Ba1” credit rating from Moody's, with market cap of the Group’s shares at US$10 billion, which is the best performance of an Arab company in 2018.

Al-Sager pointed out that the Company's assets and cash flows are strong, which is evidenced by their continuing regularity in paying loan installments and debt servicing, and that the Company continues to operate in many countries where its provides its services, especially the UAE, amidst the health crisis we are currently going through.

With regard to reports about misrepresentation of the Company's financials, Al-Sager stressed that NBK, being one of the Company’s creditors, has been monitoring recent developments, and took all necessary measures in that regard to safeguard its interests, by classifying the Company’s facilities in “under liquidation” category, so that the obligations are paid according to its due dates, which resulted in a decrease in its debt to US$91.3 million.

Earlier, NBK stated in a disclosure to Boursa Kuwait last week that the Group’s exposure to NMC Healthcare Company in the UAE amounts to US$ 91.3 million, equivalent to KD 28.18 million, and that there are no exposures to any other NMC Healthcare Group company, and that this exposure represents only 0.14% of the Bank's total loan portfolio, and therefore, has no significant impact on the Bank's financial position.

NBK has always adopted a proactive strategy contributing to risk mitigation, as the Bank is committed to implementing its strategy to diversify income sources through geographical expansion, beside the implementation of digital transformation strategy that enables the Bank to expand and increase its market share in the markets in which it operates.

Furthermore, NBK is committed to compliance with all regulations and procedures issued by regulatory authorities, and always strives to enhance the capabilities of managing the risk associated with new products.

Noteworthy is that NBK maintains the highest credit ratings in the MENA region from all global credit rating agencies, reflecting the Bank's robust financial indicators, high asset quality, strong capitalization, stable financing base, extensive management experience and clear strategic vision, as well as excellent reputation.

NBK has a wide local and global network, and its global presence encompasses many international financial hubs in London, Paris, Geneva, New York, Singapore and China (Shanghai), aside from its presence in MENA countries including Lebanon, Jordan, Iraq, Egypt, Bahrain, Saudi Arabia, UAE and Turkey.



Kuwait: NBK Donates KWD 1 million to KRCS

12.04.2020

National Bank of Kuwait (NBK) announced that it is donating KWD 1 million to Kuwait Red Crescent Society (KRCS) as part of its humanitarian and social role to support in Coronavirus (COVID-19) pandemic response.
NBK’s donation will be directed to support Kuwait Red Crescent Society’s efforts to purchase ventilators and the deployment of fully equipped mobile clinics to quarantined areas.

This initiative highlights NBK’s commitment towards cementing its Corporate Social Responsibility (CSR) vision in supporting the efforts geared towards combating the novel Coronavirus, as it maintains its continued collaboration with various volunteer programs and relief efforts.
Meanwhile, NBK commended Kuwait Red Crescent Society’s relief and humanitarian efforts provided to the internally displaced persons in Kuwait, as well as its outstanding initiatives to providing humanitarian relief overseas, especially in certain countries where refugees have been impacted by wars and conflicts.

NBK also expressed its appreciation for the tireless efforts undertaken by KRCS as one of the most prestigious and deep-rooted societies working in the humanitarian and charitable field, as well as its vital role in providing relief efforts to many countries across the world, further highlighting Kuwait’s prominent international role and reflecting the spirit of human solidarity exhibited by all Kuwaitis.

NBK has long been engaging in a strategic partnership with Kuwait Red Crescent Society, as they both join hands in launching and managing numerous charitable campaigns and social development initiatives, including the “Winter Supplies Campaign” and “Donate to their Education Campaign” to assist children of low-income families, in addition to participating in various social welfare programs supporting children.

NBK has an unwavering commitment to contribute to humanitarian organizations and social initiatives that support children welfare, in addition to its participation in various social welfare programs in cooperation with numerous institutions, as part of the bank’s leading CSR role.

NBK has become the biggest contributor to CSR and is at the forefront of all private institutions that have introduced various initiatives across a wide range of sectors including health care and child welfare, in addition to social, environmental, sports and educational development.
 



Kuwait: NBK Mobile Banking...The First Destination for Customers

11.04.2020

Under the present circumstances that are facing Kuwait and the world following the novel Coronavirus outbreak and the precautionary and preventive measures that were imposed subsequently, National Bank of Kuwait (NBK) has ensured that it remains at the service of its customers by providing them with uninterrupted banking services and enabling them to complete their transactions quickly and easily around the clock and from the comfort of their homes through NBK Mobile Banking App.

NBK has since before the current crisis committed to providing its customers with top-notch digital solutions through NBK Mobile Banking and NBK Online Banking, in addition to many other services available around the clock like NBK Contact Center. The bank’s contact center officers are available around the clock to support customers and respond to their queries, while the NBK WhatsApp and social media channels are also available to respond to customers’ queries at record speed.

NBK Mobile Banking comes at the forefront of these services by enabling customers to enjoy a fast and easy banking experience from home.

NBK has therefore continued to introduce new services, including 17 new features and updates last year alone to enable customers to complete transactions without the need to visit their nearest branch. These services have proven their significance to customers under the current circumstances as the number of new subscribers for NBK Mobile Banking has increased by 14%.

The number of transfers through the app has also increased by 12%, while the amount transferred for NBK Quick Pay increased by 29% and e-Payments increased by 24%. NBK has also ensured increasing the amount limit on transfers for the NBK Quick Pay to KD 5,000 per day and a total of 10 transactions, and up to KD 10,000 per month. The step comes in an aim to facilitate sending and receiving money.

There is no doubt that today’s difficult circumstances have imposed a change in banking transactions, making them less dependent on cash exchange and more dependent on payments by debit or credit cards, and especially cards supporting the contactless technology.

Therefore, and in order to encourage customers to avoid using cash during this period, NBK increased the limit of paying without entering a PIN code up to KD 25 when paying with NBK Tap and Pay. For that purpose, the bank is currently updating all POS machines that are NFC-enabled and which cover 86% of the POS network, the largest in Kuwait.

Commenting on the services available to customers, Mr. Mohammed Al Othman, General Manager of Consumer Banking, National Bank of Kuwait, said: “We have made sure to take every precautionary and preventive measure since the beginning of the health crisis, following strictly guidelines provided by the Government of Kuwait and Central Bank of Kuwait.

The protection and safety of our customers and employees is our priority and NBK has therefore reduced its operating branches to nine while encouraging customers to use NBK Mobile Banking to complete their banking transactions. We have indeed seen a great response from our customers with a surge in the number of subscribers to the service, as well as an increase in the number of transactions completed with NBK Quick Pay or e-Payments.”

Al Othman added: “We are constantly developing our NBK Mobile Banking App to provide customers with an uninterrupted, easy and convenient banking service 24 hours a day, 7 days a week, without having to visit a branch in light of limited branch operations that aim to safeguard our customers and employees. To ensure our customers are able to use the services and features they need during the current period, we have provided them with tutorial videos on how to use the services and complete their transactions safely. These videos are available on our social media channels as well as on the bank's website nbk.com.”

He continued: “Since the beginning of the crisis, we have formed a specialized team to follow the developments of the situation and ensure we provide the best service to customers while complying to the decisions of the Government and regulatory authorities.

We are also providing our customers with guidelines about the current situation on our social media platforms and have seen a remarkable increase of  up to 50% in the number of interactions on both NBK Social Media Channels and WhatsApp, while we continue to respond to our customers’ questions 24/7”.

He continued: "I take this opportunity to extend our deepest gratitude and sincerest appreciation to every NBK employee, especially those working in the front rows. They are the soldiers who work continuously to provide the best service to our customers, whether at our operating branches or through our call center, and social media platforms, as well as different departments who are committed to ensuring the comfort and safety of our customers in these circumstances."

Al Othman said: “The current health crisis has imposed significant changes on the global banking industry, leading it to move to digital channels, limiting the exchange of cash money, and encouraging our customers to rely on NBK Mobile Banking to complete their banking transactions for its ease, safety and security. We promise our customers to continue investing in new digital features and services.”

Al Othman concluded that NBK is always ready to support customers and provide them with services that enable them to complete their transactions from the comfort of their home so they can stay safe in light of the current circumstances. He said: “We hope everyone remains safe and that the crisis ends soon and may God protect Kuwait and its people from all harm.”
NBK customers can enjoy many banking services with ease and convenience through NBK Mobile Banking. The services include:

- Transfers funds locally and internationally
- NBK Quick Pay
- e-Payments
- Adding beneficiaries
- Increase the monthly transfer limit
- Access banking transactions history
- Make credit card payments

NBK has been fully prepared and ready to provide services to customers through its various channels, starting with nine operating branches to serve customers, ATMs and CDMs located throughout Kuwait, direct communication with the bank through its NBK Contact Center at 1801801, NBK WhatsApp and even on the bank's social media platforms where all queries are answered. The bank is also committed to providing information and instructions on matters affected by the current health situation on its social media platforms at nbkgroup where interaction with customers has been remarkable.



Kuwait: National Bank of Kuwait Continues to Raise Awareness About Fraud Risks

08.04.2020

Ensuring its customers are well aware of fraud risks and ways to protect themselves against possible threats, National Bank of Kuwait continues to run its awareness campaigns and provide customers with advice and guidance on fraud.

In that line, NBK intensified its efforts to raise awareness through various communication channels in which it provides instructions that aim to educate customers about the risks of theft and fraud that take place by employing tempting methods over the phone or online.

With the current circumstances amidst the global outbreak of the novel Coronavirus (COVID-19), third parties may take advantage of the situation or the decision to postpone loan installments and credit card payments for six months to obtain customers’ private information about their bank accounts. Therefore, customers must be alert at all times of suspicious emails, SMS or phone calls that ask for information related to their bank accounts, debit card, credit card or request immediate payments.

NBK warns from sharing any type of information with anyone or any party, such as information related to bank accounts, credit and debit cards as well as the PIN code, CVV card verification code, account passwords for NBK Mobile Banking and NBK Online Banking and one-time passwords (OTP).

The bank has also warned its customers of suspicious attempts that are made via text messages, WhatsApp and the Viber app. These fraudulent methods delude customers to share private and sensitive information about their personal account in return of winning valuable financial prizes.

One of the fraudulent methods informs customers that their debit card has been blocked because they had not updated their personal information.

They then request the customers’ phone number to unblock the card, giving them direct access to identify the customers’ data and steal their money by conducting online transactions or make transfers to intermediary accounts, passing money in and out of Kuwait and making it difficult to track and retrieve.

NBK requested customers to be vigilant of fraudulent operations made by hacking the emails of suppliers who deal with customers, whether individuals or companies. The bank stressed on the importance of being cautious at all times when obtaining information about the beneficiary account to make transfers and which includes the beneficiary’s name, account number, bank information and other via email.

The bank asked customers to consider requesting a confirmation of this information through other communication channels such as a phone call or SMS before submitting them to the bank and ensure they complete transfers with the correct information.

NBK stressed the importance of using its digital channels, which include NBK Corporate Online Banking or NBK Online Banking for individuals, when completing transfers instead of traditional methods such as having a company representative make transfers manually. Digital methods reduce a number of risks and avoid theft of transfer orders, counterfeited when a third party person modifies the beneficiary information, IBAN or account number to which the payment should be sent.

Transfers completed by a bank cannot be reversed and customers are fully responsible of the information being correct in the transfer orders, including the beneficiary information or other appendices supporting the transfer such as invoices and other documentations.

Commenting on the bank's awareness campaigns, Mr. Ali Al-Mulla, Executive Manager, Consumer Banking Group, National Bank of Kuwait, said: “NBK is committed to educating its customers about the latest methods employed for fraud and ways to prevent them.”

Al-Mulla added: "Fraudulent parties are constantly seeking to bypass security measures by stealing personal information and obtaining private data. This is why at NBK, we ensure we are always close to our customers and provide them with the ways that protect them and their accounts from increasing suspicious operations that have claimed victims.”

Al-Mulla explains that new fraud methods have been introduced lately, some performed by phone and through which the customer is deluded to share private banking information in return of winning a prize.

NBK has therefore intensified campaigns to educate customers and warn them of fraudulent text messages or phone calls requesting for their personal or financial information, and confirming that the bank will never request for their personal information. He added that scammers are taking advantage of the current situation to get access to customers’ information and advises customers to take precautions and never share their bank information with anyone.

He asked customers to immediately report any suspicion of fraud by calling 1801801 where an agent will assist them. NBK also requires customers to follow the bank's social media channels where they can find information and instructions to guide them. They can also visit nbk.com to learn more about fraud methods and ways to prevent them.

NBK also held educative events for the community about the banking sector. The bank organized as well training courses for its employees to increase their knowledge and expertise in mitigating fraud operations and combating financial crimes.
 



Kuwait: NBK Pioneers in Introducing e-Dividend Services

04.04.2020

As part of National Bank of Kuwait’s (NBK) continued efforts to better serve NBK shareholders and provide them with the most convenient and easiest options to receive their cash dividend distributions, NBK announced that it offers e-Dividends service to its shareholder, enabling NBK Online Banking customers to receive their dividends payments directly into their bank accounts.

NBK is the first Kuwaiti bank to offer e-Dividend service to its shareholders in cooperation with Kuwait Clearing Company (KCC).

Individual shareholders may register through NBK Online Banking service to have their cash dividends directly deposited into their bank accounts, while corporate shareholders may register through NBK Corporate Online Banking (Watani Online Corporate “WOLC”) to utilize this convenient service offered by NBK, the first bank to participate in this service offered by KCC. 

Eligible shareholders entitled to receive the cash dividend distributions who were holding the bank’s shares as of March 23rd and were registered in KCC’s records have started to receive the proceeds since Monday, March 30.

Mohammed Al-Khorafi, General Manager- Operations Group at NBK said: “In keeping up with our continued efforts to better serve NBK shareholders and customers, we have introduced the e-Dividends service that allows shareholders to quickly and easily receive the proceeds directly  into their bank accounts once they sign up for the service.

Al- Khorafi highlighted that NBK’s values the health and safety of its clients and shareholders as one of its main priorities, especially through these unprecedented times we are going through due to the Coronavirus (COVID-19) outbreak. The new service provides an easy and convenient option to have the cash dividends deposited into NBK customers’ bank accounts through following few simple and easy steps to register for the service without the need to step foot in the bank branch.

“The e-Dividends service is a step forward in our digital transformation journey, as we strive to expand on our convenient online banking services and products through various electronic channels to reach different stakeholders including our customers and shareholders. This service is conveniently offered through NBK Online and NBK Mobile service, as we continue to lead the way in delivering first-in-class digital experience in the local and regional markets.” Al- Khorafi added.

In 2016, KCC launched electronic transfers as an optional service. NBK was the first bank in Kuwait to provide the service to its clients and shareholders as soon as it was introduced. KCC, in cooperation with banks, continued to develop the service to successfully cover all banks and a large segment of dividend-paying companies. This year, the services became mandatory to all companies registered with KCC so that payments would be paid electronically going forward. 

Meanwhile, Mr. Khaldoun Al-Tabtabaie, CEO, Kuwait Clearing Company (KCC) said: “We highly value NBK’s role in supporting our digital transformation efforts and we appreciate the strategic cooperation that ties us with such a leading financial institution.”

“Digital transformation is a main pillar of KCC’s corporate strategy as we move forward with the implementation all of our strategic plans aimed at providing the best quality in investor services. We will continue to cooperate with our partners in the Kuwaiti capital market to optimize all the services we offer.” Al-Tabtabaie added.

“We encourage all investors to sing up for the service at their earliest convenience through following the simple steps offered through the digital channels provided by their banks. The process requires a one-time registration to sign up for the service that allows shareholders to have their cash dividends deposited directly by the companies through KCC.”  Al-Tabtabaie concluded.

NBK held its Annual General Meeting (AGM) on March 7, 2020 and approved the Board of Directors’ recommendation to distribute 35% cash dividends to shareholders (equivalent to 35 fils per share) for FY2019.
Individual shareholders may register for the e-Dividend service through the online service through NBK online Service available on the bank’s website https://online.nbk.com.kw/WOLWebUI/PMlogin.aspx 


Corporate shareholders may register for the e-Dividend service through NBK Corporate Online Banking service (Watani Online Corporate) available on the bank’s website   https://wolcorp.nbk.com/wolcotp/, alternatively, an email may be sent to WOLCUnit@nbk.com   to assist corporate clients to sign up for the service.

 



Kuwait: NBK’s AGM was held with a 77.86% quorum and approved all BOD’s proposals

08.03.2020

National Bank of Kuwait (NBK) held today (Saturday, 7 March 2020), its 2019 Annual General Meeting (AGM) and Extraordinary General Meeting (EGM), at which there was a quorum of 77.86 %. The AGM and EGM approved the Board of Directors’ recommendation to distribute 35% cash dividends to shareholders (equivalent to 35 fils per share) and the distribution of 5% bonus shares (5 shares for every 100 shares owned).

Sustained growth

NBK’s Chairman Mr. Nasser Al-Sayer delivered his speech at the 2019 AGM and EGM affirming that NBK had another year of stellar performance in 2019 across all business units and markets. That performance was clearly reflected in the continued profitable growth and the solid financial results, a testament that NBK is on the right track to consolidate its leadership in the local market and solidifies its prominent position in expanding its geographical footprint across regional markets in line with its diversification  and digital transformation strategies; the cornerstones of NBK’s future growth.

Al-Sayer added that in 2019 NBK reported over KWD 401 million in net profits which was mainly driven by core banking activities and strong volumes across most business segments. Customer loans and advances grew by 7% y-o-y, maintaining the Group’s robust balance sheet and demonstrating the quality and diversity of both operations and earnings. “That confirms that the Group’s diversification strategy is an important factor in our strong and consistent financial performance, as we continually seek to maintain diversity in both the markets we operate in and services we provide in such a way that guarantees operational excellence in the ever-changing banking environment”, Al-Sayer commented. 

Al-Sayer said that he was pleased to host the AGM and EGM at NBK’s new headquarters which is considered a milestone in the Bank's sustainability practices, resulting in NBK’s selection to be a constituent of the prestigious sustainability FTSE4Good Index Series.  NBK Tower is a new landmark green-building built in line with LEED Gold requirements, being one of the first with such high certification in Kuwait and the region based on its energy saving and environment preservation designs. “We are very optimistic regarding conserving energy and water consumption, as well as reducing greenhouse gas emissions.” Al-Sayer stressed.

Al-Sayer confirmed that in the backdrop of a challenging global economic environment Kuwait has been a beacon of stability thanks to its solid economic foundations that supported the stability of the operating environment despite global trade uncertainties and regional geopolitical tensions.
NBK showed a great deal of resilience in facing such challenges, thanks to its leadership position, its dominant market share and its strong financial position, thus positioning NBK to be the trusted bank of choice for financing public and private projects, as it maintains its leading role in supporting economic growth and the agenda of ‘New Kuwait 2035’”, Al-Sayer concluded.

Strong Balance Sheet

Isam J. Al-Sager, NBK’s Group Chief Executive Officer, said: “We are extremely proud of our solid financial performance over the past year. NBK fared well and delivered strong results despite the challenging operating environment which was negatively impacted by volatile oil prices.  NBK’s performance in 2019 highlighted the strength of our business model and strategic focus driven from our diversification strategies as clearly reflected in the strong growth of our balance sheet. Total assets grew by 6.7% y-o-y, reaching KWD 29.3 billion and equity attributable to shareholders stood at KWD 3.21 billion. Meanwhile, customer loans and advances increased to KWD 15.9 billion, up by 10.7%.

Al-Sager confirmed that NBK maintained healthy levels of capitalization, with a capital adequacy ratio of 17.8% at year-end, exceeding the Central Bank of Kuwait’s guidelines and Basil III requirements. NBK’s asset quality metrics remained strong with the ratio of non-performing loans to gross loans at 1.10% and an NPL coverage ratio of 272.2%.  Return on average equity was 12.3% while return on average assets was 1.42%.

Al-Sager highlighted that towards the end of 2019, NBK issued USD 750 million RegS/144A perpetual Non-Call 6-Year Tier 1 capital securities. The issuance was well received by fixed income investors and financial institutions around the world, reflecting NBK’s well-established reputation, solid investor confidence and its highest credit ratings among Kuwaiti and regional banks. 

Diversification Strategy

Al-Sager indicated that NBK’s financial and operational performance is a testament to its solid foundations and confirms its ability to grow in the medium and long terms, as the Group’s strategies continues to focus on its forward-looking development and sustainable growth.

“The diversification of our income sources by focusing on Islamic Banking through our subsidiary, Boubyan Bank, and the diversity of our customer base in the MENA region were key drivers for consistently reporting strong profits. Our international operations accounted for 28% of the Group’s profit. This is a huge step in building a global banking network that fulfills the Kuwaiti economy’s need in supporting “New Kuwait 2035” though playing our role as a deeply rooted bank with a vastly expanded international network and the prestigious reputation of NBK’s name”. Al-Sager added.

Going forward, Al-Sager stressed that NBK is focused on increasing operational efficiency through its investments in technology and digital transformation in order to reach a more efficient operational performance and provide the best solutions to the Bank's retail and corporate clients as it strives to maintain its leadership position in providing the best digital banking solutions.

Digital Future

Commenting on NBK’s solid performance throughout 2019, NBK’s Deputy GCEO Ms. Shaikha Al Bahar said: “2019 was an outstanding year, not only in terms of the Bank’s solid financial performance but it was a great year for NBK all around.  NBK successfully managed to achieve huge strides in establishing its digital footprint and consolidating its leadership position in advanced banking technologies across the region. We continue to reap the benefits of building digital disruptive businesses to diversify income sources and mitigate risks by expanding our international operations, which is considered one of the Group’s unique competitive advantages.”

Al-Bahar added that these achievements were reflected in NBK’s financial results, as profits continued to grow despite operational challenges and as the Bank accelerated its drive towards establishing its digital age through the implementation of its digitization roadmap in order to maintain its strategic competitive advantage over its peers. In the meantime, NBK’s balance sheet continued to expand while keeping strong asset quality metrics, demonstrating our deep commitment towards sustainable growth within the guidelines of the Bank’s prudent risk mitigation policies.

“We are proud of launching our in-house Digital Factory, which is playing a vital role in driving the Group’s progress towards a digital future and supporting our digital offering in the region. With its client-centric approach, the Digital Factory is staffed by the market’s sharpest and most capable FinTech minds”. Al Bahar added.

Global Expansion

Al Bahar emphasized that the continued expansion of the Group’s footprint represents its most significant competitive advantage, thanks to the unique offerings that sets NBK apart from its competitors. Therefore, international operations is an essential pillar in maintaining the Bank’s leadership and its continued growth as its contribution to the group’s net profit reached 28% despite the lower cost of risks in the Kuwaiti market, and its contribution also increased to 25% of the total operating revenue.

“We maintain our focus on expanding our operations and continue to heavily invest in the deployment of our digital offerings across our main markets, especially Egypt and Saudi Arabia”, Al Bahar confirmed.

Speaking of the Egyptian market, Al Bahar pointed out that NBK is focused on building digital platforms to complement the traditional branch-based sales and service model. NBK Egypt is also focused on expanding its footprint in the Egyptian market as the country’s economy gathers further momentum in the rollout of the wide-reaching economic reform programme, as we maintain our focus on increasing our share of the burgeoning retail banking segment and continue to expand our presence throughout various Egyptian governorates.

As for the Saudi market, NBK is working on launching an unconventional banking model that will represent a fundamental pillar in supporting its expansion strategy in the Saudi market. Moreover, NBK successfully inaugurated two new branches as it maintains a permanent presence in three of the Kingdom’s major cities: Jeddah, Riyadh and Khobar. NBK Saudi is also targeting to capitalize on growing its Assets Under Management (AUM) through Watani Wealth Management Company.

As for the remaining international markets, Al Bahar indicated that NBK has established a unique banking framework which mainly maintains a strong emphasis on promoting cross-selling culture across the Bank’s locations and units through its international operations in 15 countries across 4 continents. NBK also continues to expand its presence in EU markets as it strives to support international trade between Europe and the regional countries through NBK France.

 Operational Excellence

Meanwhile, NBK-Kuwait CEO, Mr. Salah Al Fulaij said: “NBK had unique operational performance in 2019 as it successfully managed to achieve outstanding growth rates across our main business segments despite adverse headwinds that negatively impacted the non-oil sector and the delay in project award and execution, thanks to the continued development of the bank’s business model in the Kuwaiti market, our primary market, which constitutes 44% of total assets and 63% of net profits”.

Al-Fulaij pointed out that last year, NBK mainly focused on corporate banking services to maintain its dominant share in the local market through skillfully maintaining close relations with former and current clients thanks to its exceptional customer service and specialized professional advice, in addition to its international presences. Moreover, NBK Capital provides further support through the comprehensive and wide range of financing solutions and investment offerings, which are key elements in maintaining the Group’s leading position in financing mega deals.

“NBK continued to consolidate its position at the forefront of Kuwait’s oil & gas, as it remains the ‘house’ bank for lending to KPC and its subsidiaries as demonstrated by the KWD 350 million revolving facility it arranged in 2019”, Al-Fulaij added.

Al-Fulaij highlighted that Private Banking Group successfully maintained its leadership position as a leading provider of wealth management services in the Kuwaiti market with improved liquidity and significant increase in its AUM which enabled the Group to record strong growth in its revenues.

Technological Excellence

Speaking on digital banking products and services, Al-Fulaij confirmed that NBK has the best mobile banking applications across local and regional markets thanks to the continuous development and improvements efforts. In 2019, 17 new and updated services were launched, as Mobile app users can now book term deposits in various currencies and may also benefit from NBK Geo Alerts, the first of its kind service that allow customers to receive notifications about discounts, offers and NBK Rewards Points on their phone while shopping, in addition to further developing NBK Quick Pay. That was reflected in a significant increase of 55% in NBK Mobile users y-o-y, and Mobile users satisfaction rate jumped to 95%.

As for Social Corporate Responsibility (CSR), Al-Fulaij said: “We are very pleased that NBK has become the biggest contributor to CSR, and we are proud to be at forefront of all local and regional institutions that have introduced environmental, social and economic sustainability initiatives. Our CSR initiatives grew by approximately 11% in 2019, including our contributions to NBK Children’s Hospital, in addition to numerous initiatives covering various sectors, including: health, education, youth, environment, sports, and culture”.

Team Spirit

Al-Fulaij concluded his message by stressing on NBK’s role in achieving these accomplishments and maintaining its leadership position as a leading franchise in the private sector that attract talented and experiences employees as it continues to heavily invest in its human capital with over KWD 1.5 million spent last year towards training programs in cooperation with the most prestigious universities and institutes around the world including Harvard Business School and INSEAD.

Al-Fulaij also stressed that NBK’s strength stems from employing national manpower, as NBK brought its Kuwaitization ratio to 70.6%, exceeding regulatory requirements. Moreover, 45% of the workforce consists of female employees, which is an unprecedented achievement across the local and regional banking sector.



Kuwait: NBK Announces Winner of KD 125,000 in Al Jawhara Monthly Draw

03.03.2020

In a commitment to always provide customers with the best services and products as well as rewarding them, National Bank of Kuwait (NBK) announced Esraa Ali Abdullah Alhajeri as the winner of the KD 125,000 prize in Al Jawhara monthly draw for February 2020.

The draw was held live from the NBK branch at T4 at Kuwait International Airport and was attended by representatives from the Ministry of Commerce and Industry and NBK. Al Jawhara monthly and quarterly draws are supervised and audited by Deloitte.

Customers of Al Jawhara Account are automatically enrolled in the draws. For every KD 50 deposited into their account, they receive a chance to win KD 5,000 weekly, KD 125,000 monthly and KD 250,000 as the quarterly grand prize. If no withdrawal or transfers occur on the account during the required period, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

“Al Jawhara account is a pillar in our strategy that aims to spread a culture of saving among every segment of our customers.

The account also enables us to provide an exceptional banking experience to our customers by supporting them in saving as well as win and successfully plan for their future," stated Hisham Al-Nusif, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait, said.

“We are committed at NBK to rewarding our customers and providing them with the unique services, offers and prizes, and are very pleased to be announcing the winner in Al Jawhara’s monthly draw”, he added.


Al-Nusif affirmed that anyone can open an Al Jawhara Account by visiting the nearest NBK Branch, or directly through NBK Mobile Banking App and NBK Online Banking which is possible thanks to the bank’s digital transformation strategy which aims to enable customers to complete all their transactions online without the need to visit the branch.

NBK also announced the winners in Al Jawhara’s weekly draws for the month of February who were: Mohammed Jawad Mohammed Taqi, Ghanem Farag Salem Braisim AlThufiri and Musaed Hameed Mohammad Alazmi. 


Since 2012, the National Bank of Kuwait has rewarded loyal customers with a total worth of prizes up to KD 2,200,000 in the weekly, monthly, and quarterly Al Jawhara draws.

NBK is committed to introduce customers with a diversified set of offers and rewards that meet their aspirations throughout the year. It also offers them the most outstanding, disruptive and secure banking services.
 



Kuwait: Phenomenal show by JACC “Kuwait Calling”, sponsored by NBK

02.03.2020

As part of the bank’s continuous efforts to maintain the social and cultural institutions’ initiatives in Kuwait, National Bank of Kuwait (NBK) collaborates with Sheikh Jaber Al-Ahmed Cultural Centre (JACC) by sponsoring the Centre’s most phenomenal show of the season, Kuwait Calling.

NBK’s participation in Kuwait Calling reflects the bank’s distinguished legacy economically and socially. Kuwait Calling will run from March 11 until March 14, 2020.

NBK’s Public Relations and Communications Assistant General Manager, Manal Al Mattar, said that NBK’s sponsorship of Kuwait Calling is a gesture of recognition of the important and pivotal role that this leading cultural institution plays in promoting Kuwait’s culture and shedding light on its arts and rich heritage.

“Our CSR strategy focuses on supporting cultural activities that aim at building bridges between generations and different backgrounds,” she added.

“We trust that cultural and historical related events will attract a large segment of the society. It is our duty as a leading institution to spread cultural activities as doing so engages the youth with Kuwait’s multi-faceted history in a completely new and innovative manner.”

Over the past six and a half decades, NBK has committed itself to supporting social and cultural ceremonies in Kuwait as part of its social responsibility. As a leading and prestigious institution, NBK has a track record of serving and supporting the Kuwaiti society. Its partnership with JACC supports promoting the richness of Kuwait’s history as it is expressed through dance, music and technological innovations such as projection mapping and motion capture suits that together will tell the story of Kuwait. 

With its inspiration firmly rooted in innovative music derived from Kuwait’s rich past and modern dance, “Kuwait Calling” will transport audiences on a time-travelling journey.

Starting from the desert origins of Kuwaiti culture to the sea and back to the city and current-day civilization, the show will create a story that is both historical and fantastical through three different phases: Emergence in the desert, opportunity at sea and finally arriving at civilization, Kuwait’s people.
Everyone attending Kuwait Calling will be seated outdoors, facing the glimmering walls of JACC’s jeweled buildings.

While the story is about Kuwait, the merging of motion capture technology, projection mapping, music, dance and the architecture of the Centre’s buildings make Kuwait Calling an unmissable show that is for all ages, backgrounds and nationalities.

JACC is a multidisciplinary public space that strives to entertain, educate, engage and enlighten everyone in Kuwait. It offers a range of events in music, theater, film, workshops and spoken word for every generation.

JACC provides a space for dialogue to share and showcase skills and knowledge and it also demonstrates the cultural aspirations of Kuwait by hosting, producing and presenting various types of local, regional and international artistic and cultural events.

JACC is a direct reflection of the rich cultural heritage of the State of Kuwait, which has always been open to the international community, extending its reach to world cultures and arts.
 



Kuwait: NBK Welcomes Customers at its Airport Branches during the National Holidays

23.02.2020

Serving customers round-the-clock, National Bank of Kuwait (NBK) remains at their service throughout the National and Liberation holidays at its Kuwait International Airport branches located in T1 and T4, giving them access to the various banking services available at other branches across Kuwait.

The branches exclusively carry Multi-Currency ATMs to allow travelers to withdraw from six currencies that are the Kuwaiti Dinar, US Dollar, Euro, British Pound Sterling, UAE Dirham, and Saudi Riyal. The ATMs are conveniently located between the departure gates and the arrival area, serving all travelers whether they are NBK customers or not.

The bank will also have Mobile ATMs placed in a number of areas around Kuwait during the National and Liberation days, in addition to the Interactive Teller Machines (ITMs) which are available every day from 9 am to 11 pm at Kuwait International Airport T4 and The Avenues.

NBK has also made it possible to withdraw in Saudi Riyal and Bahraini Dinar at the Multi-Currency ATMs located at the Nuwaiseeb border crossing.

In addition to the branches and ATMs, NBK has made available toll-free numbers for all customers to contact the bank 24 hours, seven days a week while traveling, responding to their queries about any service while ensuring they enjoy a safe and comfortable holiday. The numbers are available in nine countries and for free at any time of the day. The countries in which these numbers are available are: US, UK, Canada, France, Germany, Turkey, Italy, Spain and UAE.  Customers can also contact the bank anytime through the NBK WhatsApp at +965 1801801.

Customers will continue to manage their accounts and finances and benefit from all the value-added services and solutions available on NBK Mobile Banking and NBK Online Banking. NBK Contact Center will also be available to customers round-the-clock to serve their needs and answer their questions.

Ghadeer Al-Awadhi, Assistant General Manager of Consumer Banking Group, National Bank of Kuwait, said: “I would like to congratulate our customers on the occasion of the National and Liberation days of Kuwait and assure them that we will stay at their service around the clock at our airport branches during these holidays, in addition to having our ATMs ready for the increasing number of withdrawals by enhancing them with the latest technology for an even higher level of security.”

Al-Awadhi added: “We make sure at NBK that our customers enjoy a pleasant travel experience during the holidays by providing them with services that guarantee withdrawals in the main currencies while staying in direct contact with us through our call center and meeting all their banking needs at our airport branches.”

Al-Awadhi added: “We monitor our ATMs and ensure they are filled whenever they drop below the limit, especially in locations where our customers tend to withdraw the most such as shopping malls, markets and leisure parks.”

Providing convenience and reliability when travelling, NBK continues to offer its customers a wide range of exclusive services for their specific needs when they travel. These services accompany customers from the moment they get on their flight and until they land safely in Kuwait.

NBK continues to maintain its leadership position in the banking sector supported by the largest local banking network comprising of 68 branches in Kuwait, in addition to an extensive network that exceeds 13,500 Point of Sale devices, including more than 11,700 NFC-enabled devices, the largest in Kuwait. NBK also has the largest network of ATMs owned by a bank in Kuwait, with 327 ATMs, including more than 100 CDMs.



Kuwait: NBK Offers Largest NFC-capable POS Network in Kuwait

22.02.2020

Aiming to provide its customers with the most rewarding, seamless and secure payment experiences, National Bank of Kuwait (NBK) said 86% of its points of sale (POS) network is currently NFC-enabled as it seeks to increase the NFC technology penetration to 95% in 2020, thus offering Kuwait’s largest NFC-capable POS network.

The near-field communication (NFC) technology enables customers to make contactless payment at ATMs and POS terminals.

On this occasion, Hisham Al-Nusif, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait, said, “We continuously seek to fulfill the needs of our customers by introducing the most innovative and top-notch banking services that comply to the highest global standards, and that are in line with our digital transformation strategy and supported by our leadership as a provider of advanced digital banking solutions locally and regionally.”

“We are committed to providing our customers with easy-to-use and disruptive payment solutions; that’s why we seek more penetration of the NFC-enabled devices as they provide faster and more secure payment options,” Al Nusif added.

NBK is constantly introducing enhancements and new solutions that aim to enrich the banking experience of our customers and where they can learn about new digital payment services that complement their lifestyle, Al Nusif confirmed.

The bank is also committed to providing customers the most advanced payment solutions, having launched two new services recently: Fitbit Pay and Garmin Pay. The first bank in Kuwait to offer these services, Fitbit Pay and Garmin Pay provide customers with an easy and secure one-touch payment and enable customers to make contactless payments via select Fitbit and Garmin devices.

NBK continues to enhance its position in the banking industry by maintaining the largest network of banking services in Kuwait, which comprises 68 branches, more than 13,500 Points of Sale (POS), including more than 11,700 NFC-enabled devices. NBK also has the widest ATM-owned network with over 327 ATMs, including more than 100 Cash Deposit Machines (CDM).



Kuwait: Traveling The World is Easier & More Enjoyable with NBK Seasonal Deals

17.02.2020

Launching exclusive and unique offers all year long to satisfy the needs of its customers in line with their interests and preferences, the National Bank of Kuwait (NBK) introduced a new season of these exclusive offers and discounts tailored for travelers when using their eligible NBK Credit or Prepaid Cards to book for flights this year.

The new offers and discounts give NBK Customers the opportunity to travel to any destination in the world and onboard leading airlines while enjoying up to 20% discounts on tickets when paying with their eligible NBK Credit or Prepaid Cards.

Kuwait Airways

NBK Customers avail to a 10% discount when booking a flight on Kuwait Airways and on any cabin class including first, business and economy. Customers can book with their eligible NBK Credit or Prepaid Cards on the dedicated link and travel until 1st July 2020.

British Airways

NBK Customers receive up to 15% discounts when booking a flight on any cabin class on British Airways with their eligible NBK Credit, Debit or Prepaid Cards. They also receive a 10% discount on First Class flights from Kuwait to UK, Europe, USA and Canada. Reservations can be made on the dedicated link while the travel period is valid until 30th June 2021.

Emirates Airline

NBK Customers will also enjoy exclusive discounts when travelling with Emirates Airline and booking with their NBK Credit, Debit or Prepaid Cards. Customers receive a discount of 12% on Business Class and 6% on First Class when traveling on regular fares to all Emirates destinations, excluding Jeddah and Madinah. Customers can purchase tickets from the Emirates Airline dedicated link using the promo code KWNBK17. Travel period is valid until 30th October 2020.

Etihad Airways

Customers can purchase tickets on Etihad Airways on the dedicated link with their NBK Credit or Prepaid Cards to avail for a 10% discount on first, business and economy classes. Travel period is valid until 30th April 2022.

Jazeera Airways

NBK Credit and Prepaid Cardholders also avail to up to 12% discount on Business Class for flights to Cairo only and up to 15% discounts on Economy Class when travelling with Jazeera Airways. Customers can purchase tickets from the Jazeera Airways dedicated link using the promo code NBK20. Travel period is valid until 31st March 2020.

KLM – Royal Dutch Airlines

NBK Customers receive a 15% discount on Business Class and 20% on Economy Class when purchasing a ticket with KLM on the dedicated link. Customers avail to the discounts using the promo code KLM4NBKECO for Economy Class tickets, and the promo code KLM4NBKBUS for Business Class tickets. Travel period is valid until 31st December 2020.

Commenting on the exclusive discounts now available to customers, Ghadeer Al-Awadhi, Assistant General Manager of Consumer Banking Group, National Bank of Kuwait said: “We are always looking for ways to reward our customers with the most attractive and exclusive offers while ensuring we provide them with these offers on services and products that satisfy their needs. Our seasonal offers in this first quarter of the year reveal exceptional discounts reaching 20% on travel tickets onboard the world’s most popular airlines. We have no doubt that our customers will enjoy a unique travel experience with these discounts.”

Al-Awadhi added: “NBK is constantly introducing unique offers that enrich the banking experience of our customers. We promise many more offers to come, all of which will be tailored to their needs and specific lifestyle requirements as they came accustomed to receiving in 2019. We are focused on ensuring their aspirations are heard and that our offers complement them.”

Al-Awadhi highlighted that the NBK Credit and Prepaid Card offer their holders an array of privileges and exclusive promotions that enable them to enjoy a unique lifestyle at all times.

NBK offers a wide variety of banking products and services that are tailored to the lifestyle of customers. Customers can choose between NBK’s Credit Cards that are designed to meet their different needs and provide them with an array of benefits and rewards.

You can visit nbk.com to learn more about NBK Credit Cards and their features.



Kuwait: NBK sponsors Kuwait Science Club’s eighth Science and Engineering Competition

17.02.2020

National Bank of Kuwait (NBK) sponsored Kuwait Science Club’s eighth Science and Engineering Competition for developing skills and scientific research for youth. It has 22 fields and is held under the patronage of his highness Sheikh Nasser Al Mohammad Al Ahmad Al Sabah.

NBK’s sponsorship comes in line with the Bank’s keenness on adopting and encouraging youth to innovation and scientific research, referring to the events importance in investing in Human capital.

NBK Public Relations Manager, Talal Al-Turki, said that NBK believes in the importance and value of this competition in encouraging and developing young talents. “It is important to encourage scientific research and support students’ creativity.”

Al-Turki noted that the competition goes in line with the bank’s vision and strategy towards national talents and youth. NBK believes in the importance of developing the spirit of creativity among students and youth in the science and technology fields, by encouraging them to do more research and develop themselves through competitions.

Al Turki added: “Our students need to do more researches and innovate in a competitive environment that saturates their interests”.

The competition is considered the biggest competition of its kind in Kuwait. It contains 22 participating researches and projects. It targets male and female students of high schools to practice scientific research and innovation.

Students will be presenting a scientific project in science or technology, engineering, or mathematics field, which contributes in solving one of the society’s problems through scientific research or engineering design. A competent jury will evaluate all submitted projects.

In the end, an awarding ceremony is held to honor the participants and winners. The registration of the competition continues throughout the year.



Kuwait: NBK Enables Customers to Win Dream Trip to UEFA Champions League 2020 Finals

17.02.2020

As part of its commitment to provide customers with exclusive experiences all-year-round, the National Bank of Kuwait launched its annual UEFA Champions League campaign in collaboration with Mastercard to enable customers to enter a draw and win a fully-covered trip to the semi-final and final matches of the UEFA Champions League 2020 in Istanbul, Turkey.

NBK customers automatically enter the prize draw when using their eligible NBK Mastercard Credit Cards. For every KWD 1 spent locally, customers receive one entry into the draw, while every KWD 1 spent at restaurants, cafes and food delivery platforms gives them two entries and every KWD 1 spent internationally gives them three entries. In addition to these entries, this year’s campaign enables customers to maximize their chances of winning a trip by receiving 100 bonus chances for correctly predicting the winning team in the UEFA Champions League matches through the dedicated page on nbk.com.

NBK Mastercard Credit Cardholders will have the chance to win one of the four trip prizes, two of them to the semi-final matches and another two to the final match.

All four winners will be announced during the draw held on April 7th, 2020. Each winner will receive an all-expense paid trip for two people. Each trip package will include business class roundtrip air tickets, semi-final or final match tickets, 5-star hotel accommodation, free transportation, in addition to a cash prize of KWD 1,000 that will be deposited in the winner’s credit card account.

Speaking of the campaign, Hesham Al Nusif, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait said, “We are always committed to rewarding our customers with exceptional and exclusive prizes throughout the year, while providing them with an array of unique products and services. Our aim is to consistently enable them to enjoy a rich and advanced banking experience."

“NBK offers its customers the most exclusive rewards in Kuwait. We provide them with diversified promotions that are in line with their needs and our position as a provider of outstanding rewards campaigns," Al Nusif added.

“NBK and Mastercard continue to partner in unique campaigns that have received positive responses from customers, and launch once again this campaign to ensure our winning customers enjoy an exceptional trip, luxurious accommodation and an overall unique experience in the globally awaited UEFA Champions League,” Al Nusif concluded.  

Somu Roy, General Manager, Qatar, Kuwait and Iraq, Mastercard said, “We are proud to partner with our longstanding partner, National Bank of Kuwait, to offer cardholders in Kuwait a truly priceless experience that will bring their love for the beautiful game to life. Mastercard has been closely associated with UEFA for more than 25 years, and we are delighted to share our passion for football with NBK’s most ardent fans.”

The eligible NBK Mastercard Credit Cards for the UEFA Champions League campaign are: NBK World Elite Mastercard, World Mastercard, Miles World Mastercard, Platinum Mastercard, Laki Titanium Mastercard and Titanium Mastercard Credit Cards.

NBK Mastercard Credit Cards offer a number of privileges including the NBK Rewards Program covering more than 850 participating outlets, free access to airport lounges around the globe, free travel insurance, NBK Secure Shopping, free valet parking, local concierge service, and many other exclusive offers.



Kuwait: NBK organizes Umrah trips to its employees and their families

06.02.2020

National Bank of Kuwait (NBK) has organized the annual Umrah trip to Al Bayt Al-Haraam for the bank’s employees and their families as part of its annual social activities, in line with the bank’s endeavor to spiritually strengthen the one family approach adopted by NBK.

“NBK has been organizing this trip for nearly 20 years as part of its initiatives and social activities that the bank strives to organize for its employees in order to enhance the spirit of family togetherness." Yacoub Al Baqer, NBK Public Relations Officer said.

Al Baqer added that employees from various departments and their families have joined this trip to perform the Umrah trip, inclusive of a visit to Medina and the Prophet's Mosque, mountain of Uhud and the burial site of Uhud battle’s martyrs, in addition to visiting the first mosque ever built in Islam, Masjid Quba, then conclude by visiting the Holy Mosque in Mecca.

He also pointed out that the organization of the Umrah trip falls within the annual programs framework that NBK develops for its employees. NBK has organized a number of beneficial religious meetings and seminars that shed light on the bright stages of Islam and Islamic Sharia.



Kuwait: NBK organizes “NBK Digital Talks” at Al Shaheed Park

05.02.2020

National Bank of Kuwait (NBK) organizes “NBK digital Talks” at Al Shaheed Park, as part of the bank’s continuous efforts to support the social and economic development in Kuwait.

The first “NBK Digital Talk” took place last Tuesday 28th of January 2020 at the Multipurpose Hall in Shaheed Park. The speakers Abdulaziz Al-Loughani, CEO, Floward, Ali Al-Matrook, Managing Director, TONS and Nasser Al Humaidi, CEO Upayments. NBK will be arranging different digital events all the year round as part of its support to and partnership with Al Shaheed Park.  

NBK’s Public Relations Manager, Yaqoub Al Baqer, said that NBK will be organizing a number of events at Shaheed park in line with our digital strategy that aims to creating a digital community between NBK and its customers.

Al Baqer noted that as part of our annual support and partnership with Al Shaheed Park, NBK chose this year to lead the change and arrange digital Talk events.

 “Part of NBK’s commitment to sustainability and to provide our community and customers with responsible products and services, we are committed to creating digital engagement with our customers,” he added. “This improves our customer satisfaction, increases resources efficiency, helps in creating a digital community and empowering SMEs to embrace the technological developments to stay in the race.”

Al-Baqer added “NBK Digital Talks will allow our Business Banking customers to share their success stories and emphasis the role that NBK has played in their success”. These events are held in collaboration between NBK Business Banking, NBK Digital Factory and other digital departments in the bank.

It is worth mentioning that Al Shaheed Park is managed by LOYAC. The park management’s vision is to help in enhancing the cultural and civilized dimensions of the country, as well as support the development of the heritage.



Kuwait: NBK Announces Winner of KD 125,000 in Al Jawhara Monthly Draw

04.02.2020

In a commitment to always provide customers with the best services and products as well as rewarding them, National Bank of Kuwait (NBK) announced Ahmad Abdulhadi Marzouq Ahmad as the winner of the KD 125,000 prize in Al Jawhara monthly draw for January 2020. The draw was held live on FM 88.8 Kuwait Pulse, with the attendance of representatives from the Ministry of Commerce and Industry and NBK. Al Jawhara monthly and quarterly draws are supervised and audited by Deloitte.

Customers of Al Jawhara Account are automatically enrolled in the draws. For every KD 50 deposited into their account, they receive a chance to win KD 5,000 weekly, KD 125,000 monthly and KD 250,000 as the quarterly grand prize. If no withdrawal or transfers occur on the account during the required period, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

"We are pleased to be announcing Al Jawhara winner in this monthly draw. This account is ideal for every member of the family as it is an efficient account to earn interest, grow savings as well as plan for the future," stated Hisham Al-Nusf, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait.

“Al Jawhara Account offers many services and benefits, and every account holders have the chance to win”, he added.

Al Nusf affirmed that anyone could open an Al Jawhara Account by visiting the nearest NBK Branch, while NBK Customers can open an account through NBK Mobile Banking or NBK Online Banking.

He further said that NBK continues to work on rewarding its customers and providing them with a unique banking experience that is advanced and secure.

 

NBK also announced the winners in Al Jawhara’s weekly draws for the month of January who were: Esraa Khudhair Ahmad Khdhair Abdullah, Zaher Yousef Mahmoud Alhamadi and Fadhah Sulaiman Jassim Alghanim.

Since 2012, the National Bank of Kuwait has rewarded loyal customers with a total worth of prizes up to KD 2,200,000 in the weekly, monthly, and quarterly Al Jawhara draws.

NBK is committed to introduce customers with a diversified set of offers and rewards that meet their aspirations throughout the year. It also offers them the most outstanding, disruptive and secure banking services.



Kuwait: NBK First Bank to Launch ‘Garmin Pay’ Service in Kuwait

03.02.2020

National Bank of Kuwait (NBK) announced the launch of “Garmin Pay” service, which enables its customers to make payments at a touch on their wearable Garmin Pay-compatible watch. The new Garmin Pay service comes as part of NBK’s continued efforts to provide its customers with top-notch, digitalized payment solutions that meet their aspirations and complements their unique lifestyle.

NBK is the first bank in Kuwait to offer contactless payments on Garmin watches, further emphasizing on its leading position as a provider of high-tech services and disruptive payment solutions.

Customers are required to add the details of their NBK Credit Cards to the compatible device to activate the service and then enjoy making fast and easy payments via their wearable device.

“We are happy to announce the launch of this new service, which came in line with NBK's efforts to introduce its customers with easy-to-use, fast, innovative and time-saving payment solutions. We are always looking for more unique and exceptional banking services that cater to the needs of all our customers," stated Mohammed Al Othman, General Manager of Consumer Banking Group, National Bank of Kuwait commenting on the new service.

"Garmin Pay is a payment solution specially designed for people who are always on the move. Customers can use this service in their daily purchases at retailers that support contactless payments," Al Othman added.

"NBK is always keen on providing its customers with innovative and full-fledged banking solutions by expanding its product base and while ensuring more secure and easier services. The bank always thrives to build strategic partnerships with the leading global service providers to offer the safest and most disruptive banking services. This is part of its well-established position locally and in the GCC region as the top provider of the most advanced financial services," Al Othman noted.

“We are celebrating the launch of Garmin Pay, the innovative payment service, for the first time in Kuwait, in coordination with NBK, the top bank in the Middle East, which has a leading position locally and regionally. This service will represent a qualitative transition in users’ lifestyles as the smart watch will stand as a GPS navigator, a mobile notification center, a sports mate and a wallet,” stated Ahmad Al-Ameeri, General Manager of Seas & Deserts Group, the exclusive agent of Garmin firm in Kuwait.

“Our company always takes the lead to introduce its customers and the Kuwaiti market with the top-notch and most disruptive services. Launching Garmin Pay in coordination with a distinguished partner like NBK came within this policy," he stated, adding that "our partnership with NBK is well-established; their confidence in our products and our services is a reflection of a long-term strategic partnership."

NBK has successfully maintained a long-standing leading regional position, thanks to offering the highest-quality banking services, in addition to its effort to provide the top-notch and the most innovative payment solutions to meet customers' ever-changing needs.



Kuwait: NBK won 'Best Customer Service Bank', 'Best Social Responsibility Program' Excellence Awards

30.01.2020

National Bank of Kuwait (NBK) was awarded with the Excellence in the Corporate Social Responsibility Programs and also received the Best Customer Service Bank Excellence Award in Kuwait by Kuwait's Public Relations Association during the conclusion ceremony of the Kuwait Public Relations and Customer Service Prize.

The event was been held at Jaber Al-Ahmad Cultural Center (JACC) under the patronage of His Highness Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah.

The awarding ceremony witnessed the attendance of the Minister of Social Affairs Ghadeer Aseeri, and Head of Kuwait’s Public Relations Association Jamal Al-Nasrullah.

"These two excellence awards represent a testimony of NBK's leading position as the largest and the most prominent financial entity in Kuwait, which was committed to launching an array of services, initiatives, and products for both customers and the whole society," stated Mohammed Al Othman, General Manager of Consumer Banking Group, NBK.

In addition, the best customer service award is recognition of NBK's keenness to exceed its customers' expectations by offering his clients highly competitive services and banking products, and through fulfilling the top-notch and most modern requirements including the mass media penetration and the introduction of digitalized services, Al Othman added.

Kuwait Public Relations and Customer Service Prize is gaining momentum due to compliance with the global standards, assessed by international experts, said Al Othman, adding that these trophies encourage companies and other institutions to maintain their leadership and pursue their development plans.

"NBK boasts its track-record of social initiatives; these prizes encourage us to proceed with our efforts to develop these initiatives and serve the society," NBK Public Relations and Communications Assistant General Manager, Manal Faisal Al Mattar, said.

Throughout the year, NBK has sponsored several useful social programs in fields of healthcare, childcare, social development, environment, sports, in addition to awareness campaigns, which boosted its leading position as the top contributor to the social responsibility programs in Kuwait and the sustainable development in light of Kuwait's development plan, Al Mattar noted.

NBK recorded a robust performance in terms of sustainability in an array of services, and initiatives in several fields including environment, healthcare, society and education.

Kuwait’s Public Relations Association dedicates this prize to shed light on the distinguished efforts and achievements of companies and organizations in the fields of public relations and customer service across all industries in both public and private sectors. The event also featured a number of workshops about the strategies of PR and customer service targeted at employees of ministries and organizations.



Kuwait: NBK “First Bank Locally, in Kuwait Launches Fitbit Pay”

30.01.2020

National Bank of Kuwait (NBK) has today announced that Fitbit Pay™ is now available to its customers, which will enable them to make contactless payments via select Fitbit®  (NYSE:FIT) devices; thus becoming the first bank locally to offer this service.

Fitbit helps people lead healthier, more active lives by empowering them with data, inspiration and guidance to reach their goals.

NBK is committed to offering its clients easy-to-use, enhanced payment solutions, as it continues to stay at the forefront of emerging technology meant to meet customers’ ever-changing needs. Launching Fitbit Pay illustrates how the bank is taking steps to meet the growing demand for innovative ways to pay for goods and services.

Fitbit Pay will provide NBK customers with seamless and secure one-touch payments directly on their Fitbit Ionic, Fitbit Versa 2, Fitbit Versa 2 Special Edition, Fitbit Versa, Fitbit Versa Special Edition and Fitbit Charge 3 Special Edition.

Commenting on the new service launch, Mohammed Al Othman, General Manager of Consumer Banking Group, National Bank of Kuwait said: “We are committed to offering our customers the highest-quality tech options to guarantee an easy and secure payment experience.”

“Users can make faster and secure payments for their purchases anywhere that offers contactless payments by adding select credit cards to their Fitbit Wallet via the Fitbit app.” Al Othman added. 

NBK customers with the applicable Fitbit devices can now conveniently use the free Fitbit app (Android and iOS) to add up to six cards to their Fitbit Wallet. Paying for products in stores that accept contactless payments could not be more straightforward: simply press the left button on the tracker or smartwatch until the card appears on the screen, and then hold your wrist next to the payment terminal until confirmation is displayed on the watch's screen. Fitbit Pay transactions feature enhanced security measures, requiring users to create and use a PIN code to activate Fitbit Pay.

NBK provides its clients with an exceptional banking experience, aligned with its well-established position locally, and in the GCC region, as the provider of the most outstanding financial services.

The Bank constantly updates the NBK Mobile Banking App to offer a safe and secure way for customers to conduct transactions such as opening accounts, applying for loans, cards and credit card limit increase, advanced payment features like e-Payments to enable online payment for purchases and NBK Quick Pay for fast and easy transfers, managing the accounts and credit cards while travelling, checking their NBK Miles and NBK Rewards Points, activating dormant accounts, establishing standing orders, finding the nearest NBK Branch, ATM or CDM in Kuwait and abroad, requesting an account statement or new checkbook, and many more services that make using NBK Mobile Banking App the perfect companion in Kuwait and when travelling.

NBK was awarded the “Best Consumer Digital Bank” and the “Best in Mobile Banking” in Kuwait by Global Finance Magazine for 2019.



Kuwait: STC inks KWD 40 mln financing agreement with NBK

23.01.2020

National Bank of Kuwait (NBK) and Kuwait Telecommunications Company (STC) inked a KWD 40 million worth of a long-term financing agreement.

The 10-year financing will go for implementing operating expansionary plans and settling capital expenses.

The agreement signing ceremony was attended by Maziad Al Harbi, Chief Executive Officer at STC, Salah Al Fulaij, Chief Executive Officer at NBK-Kuwait, Mohammed Al-Assaf, Chief Financial Officer at STC, and Ali Fardan, General Manager at NBK-Bahrain.

"I am conveying my thanks to NBK executive members for their endeavours to conclude the agreement, which came as a result of long-term mutual cooperation and confidence," Al Harbi indicated.

"As STC launches the new brand, the financing agreement came within its strategy of sustainable operating growth and in line with our organic expansion policy, as the financing facility will cover STC's operating and capital expenses for future business blueprints," Al Harbi added.

"We will save no efforts to provide our customers with full-fledged and better-than-expected services and offers, and enhance our digitalized products in a way that will benefit shareholders," he noted.

"NBK is the primary option for bankrolling the major transactions and ventures of private companies in Kuwait thanks to its immense balance sheet, proven trackrecord and its well-established position in the banking industry," stated Al Fulaij.

Signing the agreement underscores NBK's strong, long-term ties with STC, Al Fulaij added.

"We seek to boost our presence as a provider of high-profile banking services to the local companies, thanks to our strong ties with our customers, exceptional customer care, wide-scale operations, and our diversified top-notch product base," he noted.

 

Local market dominance, wide-scale international operations

NBK is Kuwait's largest financial institution with a market dominance in the commercial banking market. NBK has been consistently awarded the highest credit ratings of all banks in the region from Moody’s, Standard & Poor’s, and Fitch Ratings. NBK Group has the largest network of local and international branches, covering four continents around the world and spread across China, Geneva, London, Paris, New York, Singapore, in addition to its regional hubs in Lebanon, Jordan, Egypt, Bahrain, Saudi Arabia, Iraq, Turkey and UAE.

High-Profile Services, Proven Track-record

STC strives to introduce its corporate and retail clients with an array of outstanding products and services that meet their aspirations. It offers a distinguished client experience around the clock in fields of telecommunications, entertainment, digital services and data transfer.

STC lured private sector investments and managed to re-position the telecommunications industry as one of the most vital sectors in the global technology market. It provided the best wireless coverage in Kuwait, in addition to upgrading the local technological infrastructure.

STC has been revamping Kuwait's telecommunications market since 2008, including call tariffs. In 2016, STC became a member of the International Telecommunications Union (ITU). In 2018, the telecom operator became the first operator to offer the 5G services across several locations in Kuwait via the most-advanced network.



Kuwait: NBK sponsors “TAMAKAN” training program for fresh Kuwaiti university graduates

23.01.2020

National Bank of Kuwait (NBK) sponsors “TAMAKAN” training program for fresh Kuwaiti graduates, as part of the strategic partnership with “Creative Confidence”.

The program is an innovative training experience especially tailored for fresh Kuwaiti university graduates. It aims to support young Kuwaiti graduates to develop their skills, expand their capabilities and grow their knowledge in a way that will make them compelling candidates for employment.

NBK will be hosting the program and providing a real business challenge that participants will work on into the final stages of the training sessions. The program will start on the 10 February until 20 April 2020. TAMAKAN is a full-time commitment for 10 weeks, 5 days a week, from 8:30pm-3:30 pm.

NBK Public Relations and Communications Assistant General Manager, Manal Faisal Al Mattar, said, “NBK’s sponsorship and participation in the program comes as a part of its strategic partnership with Creative Confidence. NBK is dedicated towards supporting talented young graduates and empowering Kuwaitis”

 “TAMAKAN” is one of these initiatives that help invest and support young youths. NBK is looking forward to the outcome of the program and to seeing the participants moving into key leadership roles in their near future,” she added.

“NBK believes that investing in human resources is investing in our future. TAMAKAN program goes along with NBK’s initiatives to invest in Kuwaiti youth and support their aspirations,” Al Mattar noted.

In her turn, the Founder and Managing Director of Creative Confidence, Sumayah Mohamad Aljasem expressed her sincere thanks to NBK for sponsoring TAMAKAN. “ we are proud of this strategic sponsorship that results in supporting and investing in the Kuwaiti youths”

Al Jasem added that graduates will gain real, relevant experience and develop their skills without the commitment of a job. They will get exposed to the latest methods and tools that will help them in designing solutions and shaping ideas in any field.

TAMAKAN Program offers recent graduates a unique development opportunity before starting their first job. TAMAKAN is organized by Creative confidence in collaboration with NBK. Creative Confidence is a Kuwaiti based consulting and training company that specializes in creativity, innovation and collaboration training.



Kuwait: NBK Participates in the Sixth Edition of the “Innovation Challenge”

22.01.2020

National Bank of Kuwait (NBK) announced that it will be participating in the sixth edition of the Innovation Challenge Program organized by Kuwait Foundation for the Advancement of Sciences (KFAS) in collaboration with the Wharton University of Pennsylvania.

A ceremony was held to welcome the new program participants with the attendance of  Mr. Salah Al-Fulaij, CEO - NBK Kuwait and Mr. Emad Ahmed Al Ablani, General Manager, Group Human Resources at NBK.

The four-months program aims to develop innovative human capabilities in the private sector and foster a culture of creativity and knowledge growth to transform Kuwait's economy into a knowledge-based economy.

The program covers numerous topics and activities including the successful implementation of innovative initiatives, business model innovation, innovative delivery models and innovation tournament workshop. Moreover, participants will visit Silicon Valley companies in San Francisco, USA.

The Innovation Challenge program, launched by KFAS for the first time in 2015, is one of the most prominent executive training programs held annually, bringing together  a small group of selected companies to collaborate with prestigious business schools as they seek to develop new initiatives and projects that foster a culture of innovation within each company. Following the competitive application process, participants spend four months learning and training, as they explore innovative ways to make positive changes and add great value to their customer experiences.
 
NBK always strives to develop its human capital and enrich their experiences as they are the main pillar for the bank’s excellence and leadership. This is accomplished through constantly providing the world’s best specialized training programs that meet the highest industry international standards in order to encourage professional development and successfully position our workforce to take charge as future leaders.



Kuwait: NBK reports 2019 net profit of KD 401.3 million, increasing 8.2% Y-o-Y

20.01.2020

National Bank of Kuwait (“NBK”, the “Bank” or the “Group”), today announced its financial results for the year ended 31 December 2019. The Group delivered strong annual performance with net profit of KD 401.3 million (USD 1.3 billion) compared with KD 370.7 million (USD 1.2 billion) in 2018, increasing by 8.2% year-on-year.

Total assets in 2019 stood at KD 29.3 billion (USD 96.6 billion), increasing by 6.7%, with customer deposits increasing by 10.7% to reach KD 15.9 billion (USD 52.6 billion) and customer loans and advances growing by 6.8% to KD 16.6 billion (USD 54.6 billion). NBK’s Board of Directors has proposed the distribution of a cash dividend of 35 fils per share, representing 56.4% of net profit, in addition to 5% bonus shares.

The proposed dividend is subject to shareholders’ approval at the Annual General Meeting. Earnings per share (EPS) stood at 60 fils, as compared to 55 fils in 2018, and equity attributable to shareholders increased by 8.8% to KD 3.21 billion (USD 10.6 billion).

Nasser Musaed Abdulla Al-Sayer, NBK Group Chairman, commented: “2019 was another strong year as we delivered healthy profitability while maintaining a robust balance sheet – demonstrating the quality and diversity of both our operations and earnings.

The Bank remains firmly committed to New Kuwait 2035 and is taking confident steps towards supporting its delivery. These financial results are driven by the execution of our strategy for growth and innovation, while contributing to the country’s socioeconomic development.

A highlight of the year was the heavy oversubscription of our USD 750 million perpetual tier-1 capital securities issuance, which was well-received by global fixed income investors and reflects solid investor confidence in NBK.”

Net operating income grew by 1.4% to KD 895.5 million (USD 3.0 billion), while non-interest income increased by 7.0% to KD 206.3 million (USD 680.7 million). Our international operations continued to play an important role in mitigating Group-level risk and diversifying income from across geographies. The total bottom line contribution of international operations accounted for 28% of the Group’s net profit in 2019.

Isam J. Al-Sager, NBK’s Group Chief Executive Officer, said: “Despite operating conditions remaining below expectations, with a volatile oil prices environment, NBK recorded another set of strong results, as the breadth of its operations and the scale of its international footprint mitigated risks and ensured consistent profitability.

Non-oil GDP growth in Kuwait is projected to reach 2.5% in 2020, and the pipeline of scheduled project awards is healthy. There is a broad expectation that the year will bring positive operating conditions, as the government continues to stimulate economic activity and the appetite for credit improves.

 NBK is deeply committed to its digitalization strategy, in an effort to develop an established foothold in its regional markets. In 2019 we were proud to launch our in-house Digital Factory, which is playing a vital role in driving the progress of our digital roadmap. This will soon become a unique competitive advantage in the region.”

NBK’s asset quality metrics remained strong with the ratio of non-performing loans to gross loans at 1.10%, compared with 1.38% in 2018, and an NPL coverage ratio of 272.2%, compared with 228.1% in 2018. The Bank maintained healthy levels of capitalization, with a capital adequacy ratio of 17.8% at year-end, compared with 17.2% in 2018. This level of capitalization is aligned with the Group’s risk appetite and in excess of the Central Bank of Kuwait’s requirements.

Al-Sager concluded: “NBK’s strategy for 2020 will not deviate from its current trajectory. The Group will continue to increase the diversity of its income across geographies and segments, with the primary objective of achieving superior returns and offering exceptional service to customers.”

In 2019, NBK was recognized by Global Finance and The Banker as the Best Bank in Kuwait, as well as ranking in the World’s 50 Safest Banks list by Global Finance for the 14th consecutive time. The awards are evidence of NBK’s strong financial position, market leadership and of its ability to meet the ever-changing needs of its customers.



Kuwait: Kuwait Institute of Banking Studies Honors 20 Employees at NBK

20.01.2020

Kuwait Institute of Banking Studies (KIBS) has graduated 20 employees at the National Bank of Kuwait, who took part in the training programs organized by the institute for those working at the banking institutions.

The Professional Certificate Programs for 2018-2019 are accredited by the London Institute of Banking and Finance, one of the world's most prestigious institutions in the field of vocational education related to banking and financial services.

The certification ceremony was held at the Kuwait Foundation for the Advancement of Sciences (KFAS), at the Kuwait Chamber of Commerce and Industry, and under the patronage of His Excellency the Governor of Central Bank of Kuwait, Dr. Mohammed Y. Al-Hashel. The ceremony was also attended by Mr. Isam J. Al-Sager, Group Chief Executive Officer. Director General of the Institute of Banking Studies,  Dr. Yacoub Al-Rifai. Mr. Emad Al-Ablani, General Manager, Human Resources Group and Mr. Mohamed Al-Othman, Head, Consumer Banking Group, Mohammed Al Kharafi, General Manager- Operations Group at NBK.

The certificates which the trainees received included, Certified Bank Branch Manager (CBBM), Strategic Management Performance System Certificate (SMPS), Certified Manager (CM), Certified Bank Branch Operations Manager (CBBOM), and Risk Management Certificate (RMC).

"The bank's strategy encourages the employees to proceed with their studies and continue to develop their skills and knowledge. The bank has set scientific certificates and training courses, which the employees receive, among other criteria required to build career, attain promotion, and receive incentives," stated Emad Al-Ablani, General Manager – Group Human Resources at NBK.

“As a prominent financial institution, NBK is committed to help employees earn professional certificates and continuously improve their professional skills. These certificates are considered among the most internationally-applied learning tools, which help boost the professional capabilities of those working in the banking industry, in line with the global developments in the field," he added.
 



Kuwait: NBK Academy Welcomes the 23rd Batch of Fresh Graduates

14.01.2020

National Bank of Kuwait (NBK) recently welcomed to its annual “NBK Academy” program the 23rd batch and the first in 2020 of fresh Kuwaiti graduates who have successfully met the acceptance criteria specifically designed for this intensive program.

The NBK Academy Program, launched 12 years ago, has been supporting NBK’s strategy to employ, train and develop the professional skills of newly graduated Kuwaiti talents, in addition to attracting them to work in the financial services industry.
The fresh group of trainees was welcomed by Mr. Emad Al-Ablani, Head, Group Human Resources and Mr. Mohamed Al-Othman, Head, Consumer Banking Group, in addition to several officials from talent management and training and development divisions.

The program that will be delivered to 20 participants, extends over a period of 4 months and covers various aspects of banking operations including: banking principles, risk management, financial accounting, marketing, negotiation, consumer and commercial lending.

It is worth noting that the program’s content is subject to constant revision and update in order to keep pace with the latest research and studies in the global banking sector. New and innovative elements were recently added to the program, including design thinking and banking simulation as well as creativity and innovation in the banking environment.

NBK Academy reflects NBK’s vision to support sustainable human capital development as one of its top strategic priorities and a shared responsibility between the various governmental institutions and the private sector.

NBK Academy was inaugurated in 2008 with the aim to pave the way for newly Kuwaiti graduates to join the banking sector. The Academy provides graduates with the best training programs developed in cooperation with leading international institutions and universities to meet the demands of the labor market.  



Kuwait: NBK and LOYAC arrange a cultural trip to Cambodia

08.01.2020

National Bank of Kuwait (NBK) and LOYAC concluded their cultural trip to Cambodia. The trip goes with NBK’s support to LOYAC’s annual activities and events including the trips.

 A group of volunteers from different backgrounds ages between 14 and 18 participated in this trip which was designed to build the leadership skills in their personality. This 8 days trip included a group of social initiatives, interacting with different cultures, volunteering and donating. During this trip, Participants were introduced to the Cambodians’ different cultures and learn their daily life routine.

This support reflects NBK’s commitment to its Corporate Social Responsibility as well as the vital role it plays in supporting students, youths and self-building initiatives in Kuwait.

“Cambodia is truly an inspiring cross-cultural learning experience that added profound value to the young people involved”, said Asmaa Bin Hussain, NBK Public Relations Officer. “This is the first-time we go with Loyacers to Cambodia. We were happy to join Loyacers in lots of inspiring cultural trips around Asia and Africa.  In Cambodia , we visited Phnom Penh, Kampong Cham and Siem Reap. We hung out with the youth, contributed to the community and explored the treasures of its cities”.

  “NBK always strives to empower Kuwaiti youth to realize their potentials, build their personalities and motivates their ambition. This trip with LOYAC comes in line with our strategy to invest in youth and develop their capabilities,” Bin Hussain added.

Throughout the program, Loyacers and Cambodian youth were engaged in stimulating discussions about various aspects of each society to gain a deeper understanding of what makes our cultures unique and beautiful.  In addition, the trip included historic tours and urban adventures exploring the bazaars, and landmark.

LOYAC is a nonprofit organization that runs several programs for the youth to develop their professional skills, enhance their personal growth and help them find their sense of purpose by extending themselves to others.



Kuwait: NBK Group Human Resources discusses means to boost strategic partnership with KOC

06.01.2020

A staff mission from the Group Human Resources at the National Bank of Kuwait (NBK) has made a visit to the Kuwait Oil Co. (KOC) to discuss means to boost strategic partnership between both parties especially in field of development.


During the visit, NBK’s staff mission discussed the Group Human Resources’ business model, in addition to the bank’s development tools, best methods to enhance positive behavior as well as employees’ incentive plan. The mission also touched upon methods to bolster the teamwork, productivity, comprehensive quality system in addition to the best digital solutions.


Then, the staff mission comprising Anwar AlSabti, Team Leader – Personnel Services; Haneen Al-Mansour, Senior MIS Officer - Group Human Resources; Sarah Al-Rayes, Employee Relations Officer and Faisal Dashti, Manager in Foreign Corporate, Oil and Trade Finance Group, has paid a visit to KOC Ahmed Al Jaber Oil & Gas Exhibition. This exhibition represents a prominent cultural icon that helps the documentation of the oil history in Kuwait, in addition to the latter’s role in the petroleum industry.


NBK continues to play a key role for the oil sector companies, given its strong commitment to KPC and its affiliated units, together with its prominent role in developing the human capital in the state-owned entities, thanks to being the strategic partner to public sector.

 

The NBK is also keen on developing the human capital especially in the state-owned entities in line with its social responsibility framework. The NBK’s annual initiatives underline its profound strategy aimed at investing in the human resources, and further echo its primary role in the community service for decades.  NBK’s programs continue to reflect the leadership role it has undertaken for decades in the local sector.


Last year, the bank’s Human Resources completed the second phase of the training program held for employees of the Kuwait Petroleum Corporation (KPC) and its subsidiaries. The program was aimed at developing the technical skills of KPC employees and covered several business divisions including treasury, finance and accounting.



Kuwait: NBK Reveals Winner of the KD 250,000 Prize in Al Jawhara’s Quarterly Draw

05.01.2020

National Bank of Kuwait announced the winner of the KD 250,000 prize in Al Jawhara Account’s Quarterly draw for the month of December 2019. The winner, Amnah Abdullateef Mohammad Abduljader, was announced live on FM 88.8 Kuwait Pulse, in the presence of a representative from the Ministry of Commerce and Industry as well as representatives from NBK. Al Jawhara monthly and quarterly draws are supervised and audited by Deloitte.

Al Jawhara Account customers are automatically entered in Al Jawhara’s weekly, monthly and quarterly draws, giving them the chance to win KD 5,000 weekly, KD125,000 monthly and the grand prize of KD 250,000 quarterly. Every KD 50 deposited in the Al Jawhara Account gives customers one entry into the draw. The minimum opening amount for the account is KD 400 while the maximum amount that can be held is KD 500,000. Customers’ chances of entering the draws double for every KD 50 when no debits are done for a given period of time.

“We seek to reward our customers, especially Al Jawhara Account clients, with a diversified package of prizes throughout the year, in line with their interests. We also provide them with the safest and the most innovative banking services,” stated Bader AlJanah, Consumer Banking Group at National Bank of Kuwait, while commenting on the quarterly draw.

“We are committed to develop the money-saving culture among the different categories of the retail clients, which will reflect positively on our products and services. Al Jawhara Account is one of the key tools that boost the money-saving culture,” AlJanah added.

In addition to the draws, Al Jawhara Account gives customers access to many features and benefits which include a free NBK Visa Debit Card that can be used anywhere around the word,

Since 2012, NBK has rewarded loyal customers with prizes worth a total of up to KD 2,200,000 annually through its weekly, monthly and quarterly Al Jawhara draws.

In addition to its attractive and most innovative and safe products and services, NBK is committed to providing customers with ongoing offers and rewards in line with the needs and lifestyles of its customers.