NBK Tools

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Al Jawhara Calculator

The minimum deposit is KD 50 and maximum deposit is KD 500,000.

In case of no withdrawal within the holding period, extra chances will apply.

NBK Miles Points Calculator

Loan Calculator

Loan Refinancing Calculator

Term Deposit Calculator

Currency Convertor

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Notifications

  • Important Announcement

    Dear customers, Please note that the official working hours at the NBK branches during the Holy Month of Ramadan will be from 10 AM until 1:30 PM. All NBK branches shall be closed after Iftar with the exception of our branches at Kuwait International Airport and the Avenues,Grand Plaza-The Avenues, Khairan Outlet Mall & The Warehouse Mall, in addition to the ITM service, and NBK self-service branches. Ramadan Mubarak.

  • Important Notice

    NBK will never ask you for your account number, card number, CVV, OTP/PIN numbers over the phone, Viber, WhatsApp or any other means. Please do not disclose your personal information to anyone. Learn more

Call Center

About

Your bank is one call away in case of emergencies or important questions. We have made sure you don’t ever worry about a lost password or stolen card by creating the 24/7 NBK Call Center just for you.

Who is it for?

This service is available for all NBK Customers.

What can I do?

  • Check your balance and recent transactions
  • Make payments to your credit card
  • Transfer between accounts
  • Issue, activate and block your cards
  • Inquiry on NBK Term Deposit
  • Activate SMS Service and NBK Push Notifications
  • Issue or replace your prepaid card
  • Request Withdraw From Card
  • Pay to your credit card from other than the settlement account
  • Open new account
  • Request your IBAN number via SMS
  • Request sending currency exchange rate via SMS
  • Request e-statement

How Do I Get It?

You can access the service if you have at least one NBK Debit Card.

How Do I Sign Up?

Your NBK Call Center experience is now safer and more convenient with the Automated Number Identification feature, which identifies the account number linked with your phone.

How can I access it?

Simply dial 1801801 within Kuwait or call our toll-free numbers below from outside Kuwait:

  • France - 0805-080765
  • Germany - 0800-181-1475
  • Italy - 800-792-255
  • Spain - 900-839159
  • Turkey - 00-800-113-9247
  • United Arab Emirates - 8000-3205-55
  • UK - 0-800-098-8456
  • USA and Canada - 1-855-577-7625
  • All other countries - 965 22248361

FAQs

  1. Which services can I access through IVR ?

    The main services available through IVR are:

    • Check your balance and recent transactions
    • Make payments to your credit card
    • Transfer between accounts
    • Issue, activate and block your cards
    • Inquiry on NBK Term Deposit
    • Activate SMS Service and NBK Push Notifications
    • Issue or replace your prepaid card
    • Request Withdraw From Card
    • Pay to your credit card from other than the settlement account
    • Open new account
    • Request your IBAN number via SMS
    • Request sending currency exchange rate via SMS
    • Request e-statement
  2. My ATM/ debit/ credit card has been lost or stolen. How do I report this?

    When you contact NBK Call Center, first select your preferred language. Next, you will be prompted to press “*” for any lost or stolen cards, where you can report either your own or someone else's debit card or credit card as lost or stolen. This service is available 24/7.