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  • Important Notice

    NBK will never ask you for your account number, card number, CVV, OTP/PIN numbers over the phone, Viber, WhatsApp or any other means. Please do not disclose your personal information to anyone. Learn more

Interactive Teller Machine (ITM)


For you, nothing can replace interacting with a real person. The phone and the internet are too impersonal - you would prefer to see a live, speaking face. You will be happy to know that we are now adding a personal touch to the traditional ATM.

NBK is now proudly serving customers with a new Interactive Teller Machine (ITM). This is a cutting-edge service enabling you, our valued customers, to talk directly to an NBK Agent for assistance with financial services using audio and video conferencing.

This means access to NBK when the Branches are closed, and no more waiting in Branches to perform simple and quick transactions. At NBK, we know that time is precious and we want to make banking an easy and simple experience for you.

This service ensures privacy and security, and is easy and convenient to use. A dedicated NBK Agent will assist with any questions during your session.

Who is it For?

This service is available for NBK Customers, as well as for non NBK Customers who wish to contact us.

What can I do?

  • Speak to an NBK Agent
  • Cash Withdrawal up to KD 5,000
  • Cash Deposit up to KD 3,000
  • Cash NBK Checks
  • Deposit NBK Checks
  • Make transfers between customer accounts and to other NBK accounts
  • Issue replacement NBK Debit Cards instantly
  • Open linked accounts
  • Deposit up to KD 3,000 for NBK Merchants
  • Print account statement
  • Activate dormant accounts
  • Update Know Your Customer
  • General inquiries

What Makes It Special?

The ITM is available 24/7 in our branches at:

  • Kuwait International Airport T4
  • Khiran Square
  • Sabah Al-Salem
  • Al-Siddiq
  • Eqaila
  • EDGE Mall Shuwaikh Industrial
  • Bayan
  • Yarmouk
  • Dasma
  • NBK Headquarters
  • Qurain
  • Surra
  • Rumaithiya

You can use it to conduct your transactions from 9 AM to 11 PM at:

  • The Avenues (near IKEA)
  • Grand Plaza the Avenues
  • The Assima Mall
  • Al Khiran Hybrid Outlet Mall
  • the Warehouse

How Can I Access It?

You must have a valid Kuwaiti Civil ID to perform any transaction at the ITM.

ITM in London

NBK is now the first bank to proudly serve customers in London with a new Interactive Teller Machine (ITM). Talk directly with an employee to assist you with financial services using your NBK – Kuwait Account through audio and video conferencing, ensuring privacy and security.

 You get assistance with:

  • Speaking to one of our employees
  • Instant issuance for debit cards
  • Setting your PIN
  • Updating 'Know Your Customer' form
  • Printing account statements