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  • Important Announcement

    Dear Customers, On the occasion of the Eid Al Adha, NBK will be closed from Sunday 10 July until Wednesday 13 July 2022. Aiming to answer your banking needs, we welcome you on Thursday 14 July 2022 at our operating branches: NBK Headquarters, Ahmed Al-Jaber, Cinema Al-Salmiya, The Avenues, Grand Plaza-The Avenues, Riqqa, Mubarak Al-Kabeer, Saad Al-Abdullah, Khairan Square, and Kuwait International Airport branches. Duty will resume in all departments and branches on Sunday 17 July 2022. NBK will continue providing its banking services during the holiday via ITM, and NBK self-service branch at Khairan Square. You can also contact us via our electronic channels NBK Call Center or NBK WhatsApp on 1801801 or on our NBK Social Media channels. NBK wishes you a happy Eid.

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    NBK will never ask you for your account number, card number, CVV, OTP/PIN numbers over the phone, Viber, WhatsApp or any other means. Please do not disclose your personal information to anyone. Learn more

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Kuwait: NBK Gold Sponsor of AUM Career Fair

19.05.2022

In line with its continuous support of fresh graduates as they make the first step in their professional career, National Bank of Kuwait (NBK) participated as the Gold Sponsor of the American University of the Middle East (AUM) Career Fair 2022 held during May with a view to encourage students to navigate the labor market and get directly in touch with employers.

NBK’s participation in AUM Career Fair reflects its belief in the importance of supporting the young students and fresh graduates and providing them with suitable job opportunities in an important sector like the banking and financial sector, as NBK is an active participant in the events aiming to support promising national talent in Kuwait.

On this occasion, Mr. Emad Al-Ablani, GM – Group Human Resources at National Bank of Kuwait, said: “NBK continues to cement its leading role among private sector institutions in soliciting, training, upskilling national talent and qualifying them for working in the banking sector.”

Al-Ablani pointed out that NBK has the highest employee retention rates and is the employer of choice for national talents in the private sector, adding that the bank is the largest employer of national labor in the private sector.

“Group Human Resources strategy is based on soliciting high-caliber national talent, serving the goals of New Kuwait Vision 2035 by increasing national labor ratio in the banking sector, and supporting the national economy by recruiting local talent,” he elaborated.

He explained that graduates are an important source for the bank to solicit talent, which contribute to its change agenda and the remarkable transformation, thanks to their high potential that require the proper guidance. On the other hand, the Bank provides a unique training and development environment to enhance the skills of its employees and build their professional career.

On her part, Gadeer Al-Kooheji, Recruitment Manager, Group Human Resources at National Bank of Kuwait said: “Career fairs offer NBK a great opportunity to spread its work culture among students and fresh graduates, and encourage them to join the private sector.”

“NBK’s booth witnessed a noticeable turnout from the fair visitors, as Group Human Resources staff provided answers to all inquiries raised by the students who filled out the job applications for available vacancies,” she added.

NBK is committed to provide training programs for young Kuwaiti fresh graduates and students, to equip them with the expertise, professional knowledge, and on-job training, as professional preparation for them to navigate their way into the labor market, reflecting its role as one of the key supporters of the youth among local private sector institutions.

NBK’s efforts in soliciting national talents go in line with its development and training plans aimed to invest in national cadres and prepare a promising banking generation. The bank also offers a number of training courses and professional academic programs, being one of the leading banking institutions in Kuwait in organizing training programs for the youth.

Honoring NBK

During the fair, the Chairman of the Board of Trustees of the American University of the Middle East (AUM), Dr. Fahad Ibrahim Al-Othman, presented an honorary shield to Mr. Emad Al-Ablani, GM – Group Human Resources, in appreciation of NBK’s role in supporting and nurturing fresh graduates.



Kuwait: NBK Offers Its Customers 0% Installment Pay Plan on Their Purchases

05.07.2022

National Bank of Kuwait (NBK) always seeks to introduce the latest innovative financing solutions and to give its customers a unique shopping experience that meets their expectations and diverse lifestyles. In this context, the bank launched a special offer for eligible NBK Credit Cardholders to shop at our wide range of participating merchants and leading brands and pay for their purchases in installments with 0% interest.

NBK Customers can enjoy an exceptional shopping experience with NBK Flexi Pay at 0% Interest Installment Plan over 12 months and can be availed through the specific POS terminal or online portal at select participating merchants.

To avail the offer, the cardholder must select the 0% Installment Pay Plan at the participating merchants’ POS or from the options on the checkout page for online purchases. The monthly installment of the Installment Pay Plan will be added to the installments payable by the card, and the total amount payable to

NBK will be the sum of the purchase price of the good or service.
On this occasion, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking at National Bank of Kuwait said: “We strive to introduce the best flexible innovative financing solutions that cater to the needs of all our customers, and seek to launch new products, offers and services that meet their expectations and provide them with an integrated banking experience.”

“Capitalizing on its solid relations with major leading institutions across many sectors, NBK strives to enrich its customers’ banking experience by providing them with the best offers, benefits and discounts. In this context, NBK has tied up with Gait, as the first merchant to provide this offer, while more merchants will soon be added to the list,” he added.

Al-Nusif noted that before launching and products or services, NBK conducts multiple studies and surveys using scientific methodology and data analytics to ensure that they satisfy the needs of its customers while meeting the highest international standards.

On his part, Amer AlAnsari, Managing Partner at Trafalgar Luxury Group said: “We, at Gait, are honored to have the opportunity to be partnered with National Bank of Kuwait to introduce this new service.”

“It is a service that will definitely add value to a large number of our dear clients in Kuwait. NBK Flexi Pay service comes at the right time, and this payment plan will add convenience for Gait’s valued, existing, and future customers for all their Apple needs,” he added.

Recognizing the matchless shopping experience provided to its customers, NBK received the Gold Award in “Location-based Services” category at MMA SMARTIES in the MENA region for 2021, for NBK Geo Alerts service.

NBK is the only bank in Kuwait that provides the unique Geo Alerts service via NBK Mobile Banking App. This reflects its excellence in providing innovative solutions that help serve customers’ convenience, meet their needs carefully, as well as to identify their specific preferences, and reach them at the right time while shopping, to notify them with the available offers based on the interests of each customer individually.



Kuwait: NBK Provides Private, Privilege, and Family Banking Customers up to 50% Discount at Samsonite Stores

04.07.2022

National Bank of Kuwait (NBK) strives to provide rewards to its customers all year round, according to their different lifestyles, as well as to offer them a top-notch banking experience. In this context, and as we approach the travel season, the bank is offering Private, Privilege, and Family Banking Customers up to 50% discount on Samsonite products valid for 10 days starting July 1st until July 10th, 2022.

Customers can avail the offer by making their purchases using eligible NBK Credit Cards including: NBK Visa Infinite Privilege Credit Card, NBK Visa Infinite Credit Card, NBK-Kuwait Airways (Oasis Club) Visa Infinite Credit Card, NBK Visa Signature Credit Card, NBK-Kuwait Airways (Oasis Club) Visa Signature Credit Card, and NBK KWT Visa Infinite Credit Card at Samsonite four in-store locations: Marina Mall, The Avenues, Al Kout and 360 Mall.

Speaking on this offer, Intekhab Abbas, Marketing Segment Manager, Consumer Banking Group at National Bank of Kuwait said: “At NBK, we always strive to keep pace with our customers’ needs and to ensure offering them exceptional banking experience packed with exclusive offers and rewards for all family members of different segments as per their lifestyle needs.”

“We are always seeking to offer our customers the benefits of our solid relations with institutions across different sectors and activities, to provide them exclusive offers and rewards that complement the top-notch banking products and services provided to them,” he added.

“We maintain constant communication with our customers to identify their expectations and work to meet their needs through innovative banking services that fit their lifestyle and offer them a richer banking experience,” he emphasized.

NBK Visa Credit Cards are the best payment method for the convenience they provide to customers, in addition to the various benefits like eligibility to NBK Rewards Program, NBK Miles Program, Purchase Protection and Extended Warranty.

NBK offers Privilege Banking Customers a wide range of outstanding banking services including a dedicated relationship manager, and top of the line credit cards. Services also feature various investment solutions such as SmartWealth, Premium Concierge Service, and NBK Home Banking with cash delivery at home to customers anywhere. NBK is the first bank in Kuwait that offers Premium Family Banking Services.

For more information about the requirements to apply for Private, Privilege and Family Banking, please visit the nearest branch, contact NBK Call Center, or visit the website nbk.com
 



Kuwait: NBK Signs an Exclusive Partnership Agreement With Deliveroo to Provide K-NET Payment Option

03.07.2022

National Bank of Kuwait (NBK) seeks to promote its strategic cooperation with leading institutions across all sectors, in a way that helps meet its customers’ needs and provide them with the latest banking products and services, as well as advanced payment solutions. In this context, NBK has signed an exclusive partnership agreement to offer Deliveroo customers the option of making all their payments through the local debit K-NET payment gateway.

The agreement was signed in a ceremony held at NBK Head Office, which was attended by Mr. Mohammed Al-Othman, GM - Consumer Banking Group at National Bank of Kuwait, Ms. Seham Al-Husaini, General Manager of Deliveroo Kuwait, as well as a number of the executives of Consumer Banking Group of NBK and Deliveroo Kuwait.

NBK provides the payment facility to enable Deliveroo customers to order using local debit cards for payment through the K-NET platform.

The signing of the agreement comes in line with the strategic partnership between NBK and Deliveroo, and the two institutions’ endeavors to provide additional payment solutions, which help achieve the highest level of customer satisfaction that meets their needs.

On this occasion, Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait, said: “We are pleased to sign this exclusive partnership agreement with Deliveroo as we seek to establish partnerships with leading brands in order to meet customers’ needs and enrich their banking experience.”

“We are committed to provide the best and most advanced digital payment solutions to ensure easier and more convenient payment methods catering to all customers’,” he added.

Al-Othman emphasized that NBK is committed to provide the latest digital services and advanced payment solutions, reflecting its superior capabilities and the immense digital infrastructure that the bank successfully built over the years.

On her part, Ms. Seham Al-Husaini, General Manager of Deliveroo Kuwait commented: “We are excited to offer our customers the option of paying through one of the most popular payment portals in Kuwait.”

“As part of our ongoing commitment to ensure great food is only ever just a tap away, the addition of K-NET facilities will provide our customers with other payment options to order their favorite foods,” she added.

NBK strives to offer its customers a unique shopping experience by tying up with leading retailers, while providing the most advanced payment solutions in this regard.

The bank continues to strengthen its leading position in the banking sector through the largest domestic banking network in Kuwait, including the largest branch network, a large POS network (all NFC-enabled), as well as the largest owned ATM network all over the Country.
 



Kuwait: NBK Honors Former Chairman and Board Members in Recognition of Their Outstanding Contributions

30.06.2022

National Bank of Kuwait (NBK) organized an award ceremony to honour Mr. Nasser Al-Sayer, the former Chairman of the Board of Directors of NBK Group, Mr. Ghassan Al-Khaled, and Mr. Hamad Al-Sager, the former members of the Board of Directors, in recognition of their outstanding contributions and significant achievements in the Bank’s history, after a long banking career spanning over 40 years.

The ceremony held at NBK’s head office was attended by the current members of the Board of Directors as well as the Executive Management.

On this occasion, Mr. Isam Al-Sager, NBK Group Vice-Chairman and CEO praised the efforts of Mr. Al-Sayer, who presented a role model, uplifting and inspiring leadership and for his dedication and professionalism  throughout his long-standing career with NBK. Following in the footsteps of NBK’s founders, Mr. Al-Sayer continued their journey, propelling NBK to continually reach higher levels. He played a major role in the bank’s success and was always at the forefront, leading the way in overcoming many historical crises, radiating  strength and resilience. Al-Sager noted that Al-Sayer also laid the foundation for NBK’s success story, as it evolved into one of the leading, most profitable, and innovative banks in the region, in addition to his leading role in developing the banking industry, and his remarkable contributions in serving the local community.

Al-Sager also extended his gratitude and appreciation to the former members of the Board of Directors, who dedicated more than 4 decades of their lives to building the strong foundation of our reputable banking institution, positioning NBK to establish and maintain its prominent position as a leading bank.

“Al-Khaled and Al-Sager had a long and prosperous career with enormous achievements. They were key contributors to NBK’s success, as they effectively and professionally weathered many global crises throughout the Bank’s history .” he added.

Mr. Nasser Al-Sayer, the former Chairman of NBK Group Board of Directors, as well as the former Board members, Mr. Ghassan Al-Khaled, and Mr. Hamad Al-Sager extended their appreciation to the current Board of Directors for this kind gesture, wishing them success in maintaining the course of growth and excellence, as they carry the torch leading NBK’s future success.

A Fruitful Journey
The former Chairman and members of the Board of Directors exerted great efforts and presented major contributions throughout their professional journey with the Bank, spanning over 4 decades during which they strived to develop and grow NBK into a prominent leading bank, in the GCC and the global markets.

Al-Sayer has been a Board Member of NBK since 1980 and was appointed as the Board Vice- Chairman in 1993 and Chairman since August 2014. He also served as the Chairman of the Board Corporate Governance Committee.

Al-Sayer held a number of key public positions including the Chairman of the Board of Kuwait Banking Association (KBA) from 1999 to 2000, member of the Supreme Council for Planning & Development, and Deputy Director-General and board member of the Kuwait Fund for Arab Economic Development (KFAED) from 1994 to 2000.

Al-Sayer enjoys extensive professional experience in banking, investment, strategic planning and governance in both private and public sectors, and holds a BA in Economics from Oklahoma State University, USA.

Ghassan Al-Khaled has a rich background in Corporate Banking, Trade Finance, Credit and the Retail sector. He has been a Board Member of NBK since 1987 and Vice Chairman from August 2014 to 2022. He also chaired many key committees in NBK including Board Risk Committee and Board Nomination and Remuneration Committee. Al-Khaled served as the Vice-Chairman and Managing Director at ACICO Industries Company. He holds a Bachelor of Science degree in Civil Engineering from West Virginia University, USA.

Hamad Al-Sager has extensive experience in the banking industry, particularly in Corporate Credit, and holds a Bachelor of Arts degree in Economics from Ireland.

Al-Sager was a Board Member of NBK since 1975. He was also a member of Board Credit Committee and Board Corporate Governance Committee. In addition to his position on NBK’s Board, Al-Sager is a Board Member at Al-Kout Industrial Projects Co., Kuwait.

 



Kuwait: NBK Organizes a Fraud Awareness Discussion

29.06.2022

As part of its constant support of “Let’s Be Aware”, National Bank of Kuwait (NBK) organized a discussion on “Fraud Awareness” live on its Instagram page.

The discussion hosted Mr. Ali Al-Mulla, AGM, Head of Domestic Branches at National Bank of Kuwait, who mentioned that the bank strives to spread awareness among its customers and to familiarize them with the banking fraud techniques by communicating with them through its various channels and giving them the required tips to keep their personal and banking information protected.

Al-Mulla stressed that NBK employees will never ask customers for their personal banking details such as account, card or OTP information, and therefore, they should never share such data with anyone.
He called on customers to report immediately any suspected fraud cases they may encounter to by calling 1801801.

Al-Mulla highlighted that the “Let’s Be Aware” campaign, which is considered the largest all over the GCC region, aims to raise awareness about customers’ rights in relation to personal finance operations, whether consumer or housing loans, the mechanism for submitting complaints about banking services, as well as the different types of bank cards. It also aims to introduce to them the key precautions that should be taken for protection from fraud, and make them aware of the risk associated with “loan shark” schemes, and high-risk investments, as well as other important topics.

NBK is a key supporter and partner in all Central Bank of Kuwait’s campaigns and initiatives aiming to increase financial and banking awareness among different segments of society. As a leading financial institution in Kuwait and the whole the region, NBK frequently organizes various activities to raise awareness about all topics related to the banking sector, as well as various training courses for its employees to enhance their experience in the areas of combating fraud and financial crime, he said.

During the discussion, Al-Mulla highlighted that one of the in-focus initiatives of the “Let’s Be Aware” campaign is to familiarize customers with the services provided to people with special needs. He noted that NBK leads the way in extending all sorts of support to people with special needs by developing services and providing the necessary facilities to allow them easy access to the designated branches.

NBK provides ATMs equipped with Braille keyboards and earphones, which allow visually impaired customers to make withdrawals, he elaborated.

NBK is also the first bank to have trained employees at all branches to provide services in sign language to hearing-impaired customers. It also offers iPads with speech-to-text functionality for visually impaired customers, as well as wheelchair access to branches, and reserved, clearly marked parking spaces for special needs customers, he added.
 



Kuwait: NBK Gives Its Customers the Chance to Win 70 Million Miles and 70 FIFA World Cup Packages

28.06.2022

National Bank of Kuwait (NBK) always seeks to reward its customers according to their various lifestyles. In this context, the bank offers a whopping one million miles to 70 winners this summer, when using your eligible NBK Credit or Prepaid Cards.

NBK Customers can enter the monthly draw to win one million miles of their choice from 6 airlines: Kuwait Airways, Emirates Airline, Turkish Airlines, British Airways, Qatar Airways and Etihad Airways.

NBK Visa Credit and Prepaid Cardholders can enter the draw when they spend KD 200 using the eligible cards; with each KD 1 spent locally giving 1 chance, and international spends giving 2 chances. In addition, customers can register on NBK Website nbk.com to increase their draw chances 10 times

Additionally, Al Shabab Customers are eligible to enter the draw when transferring student allowance and applying for NBK Al Shabab Visa Prepaid Card, as well as new salary transfer customers when using an eligible NBK Visa Credit Card.

It is worth mentioning that NBK recently launched a special campaign for its customers from football fans the chance to be one of 70 winners to attend FIFA World Cup Qatar 2022™ in partnership with Visa. The prizes include airline tickets, hotel accommodation, and match tickets for 35 winners, whereas 35 winners will have the opportunity to attend the matches from Visa’s Skybox.

On this occasion, Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait, said: “The exclusive distinguished offers that we provide to our customers all year round reflect our endeavors to provide them with an integrated banking experience complemented by the cutting-edge, innovative banking products, services and payment solutions provided.”

“NBK is committed to provide exceptional rewards tailored to meet our customers’ needs and suit their various lifestyles. This includes premium benefits and exclusive offers around the year, with special discounts and impeccable campaigns,” he added.

Al-Othman mentioned that NBK Credit Cards give customers the opportunity to participate in the campaigns launched by the bank all year round, in addition to offering cardholders various benefits that meet their lifestyle.

With a network spanning 14 countries, NBK offers its customers a global banking experience with top-notch services related to Visa NBK Credit and Debit Cards.



Kuwait: NBK Academy Named “Best Youth Programme Initiative”

27.06.2022

National Bank of Kuwait (NBK) Academy was presented with the “Best Youth Programme Initiative” award, in the first edition of the annual awards ceremony organized by MEED International magazine for MENA Banking Excellence Awards 2022.

MEED classified the Academy as a program that contributes vitally to the national knowledge economy, in addition to attracting the necessary talent pool to private sector institutions.

The selection criteria were based on that the Academy’s program, which is strictly selective, focuses on respecting and developing individuals, and providing a comprehensive career development journey for Kuwaiti nationals under the age of 25, giving them unique job skills for the future.

MEED added that the award reflects NBK’s long-term commitment to its evolving ESG standards, which comes in line with its strategy that has been developing over the past fifteen years when NBK initiated their CSR Reports. This is a testimonial that the bank is among the most well established institutions, not focusing only on financial goals, but goals related to respecting and developing people, and giving back to the community.

Launched 14 years ago, NBK Academy embodies the bank’s strategy to recruit fresh graduate national talents, and aims to develop and enable them to work in the banking sector.

Since its launch, the Academy graduated 26 cohorts of trainees, totaling 423 graduates, of whom 58% are females, which proves NBK’s success in promoting gender diversity and inclusion, as well as provision of equal opportunities.

The Academy reflects NBK’s vision to support sustainable human capital development as a top strategic priority, being a shared responsibility between the various governmental agencies and the private sector.

NBK Academy was inaugurated in 2008 with the aim to pave the way for fresh Kuwaiti graduates to join the banking sector. The Academy provides graduates with the best training programs in cooperation with renowned international institutions and universities designed to materialize the Academy’s main mission in preparing highly professional ambassadors for a leading banking brand, both regionally and internationally.

NBK continues to cement its leading role among private sector institutions in attracting, training, and upskilling national talent and qualifying them for work in the banking sector. NBK has the highest employee retention rates and is the employer of choice for national talents in the private sector; in addition, the bank is the largest employer of national labor in the private sector. This goes in line with its strategy based on attracting high-caliber national talent, serving the goals of New Kuwait Vision 2035 by increasing national labor ratio in the banking sector, and supporting the national economy by recruiting national talent.

Founded in 1957, MEED is a leading magazine focused on economic and business news and intelligence and analysis on economies of the Middle East.

For more information about MEED’s “Best Youth Programme Initiative” Award 2022, you can visit the magazine’s website:
https://www.meed.com/

 



Kuwait: NBK Garlanded With 4 Banking Excellence Awards from MEED

26.06.2022

In recognition of its outstanding efforts in consumer banking services and its leadership in enriching the digital banking experience of its customers with innovative solutions, MEED magazine has presented National Bank of Kuwait (NBK) with four prizes, as part of the annual awards ceremony for “Middle East & North Africa (MENA) Banking Excellence Awards 2022”.

NBK received two awards, whereas Mr. Mohammed Al-Othman, GM-Consumer Banking Group at NBK received two personal awards, in appreciation of its efforts in leading the work team to make innovative digital achievements and meet customers’ banking needs by launching top-notch banking services and advanced payment solutions.

NBK won the two awards at the MENA Banking Excellence Award namely “Best Retail Bank in Kuwait”, and “Best Credit Card” for its KWT Visa Infinite Credit Card.

On the other hand, Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait received two personal awards: “Digital Innovator” and “Retail Banker” of the Year in the MENA region.

The awards were presented in a ceremony held by the MEED magazine in Dubai last Thursday.

The Middle East & North Africa (MENA) Banking Excellence Awards programme celebrates the best-in-class banking and financial services institutions and individuals for their innovative offering and commitment to customer excellence. The programme also delivers an exceptional benchmark bringing together the most senior banking executives, vendors, and other key industry stakeholders from across the region.

Founded in 1957, MEED is a leading magazine focused on economic and business news and intelligence and analysis on economies of the Middle East.

Weyay.. Full-fledged Innovation

Paramount among all NBK’s new launches was the unveiling of Weyay Bank, Kuwait’s first fully digital smartphone-based bank. Designed and built for the youth, Weyay allows anyone to open an account digitally simply by using their governmental mobile-based digital ID derived from the government’s Kuwait Mobile ID app.

Weyay Bank, Kuwait’s first fully digital bank, targets the youth segment above the age of 15. The bank, which is fully managed by a young Kuwaiti team that is well aware of all the needs of its generation, widely captured the attention that exceeded expectations. This is thanks to providing a fully digital platform that serves the banking needs relevant to the modern lifestyles of the youth.

By Launching Weyay, Kuwait’s very first digital bank, NBK consolidates its position as a trailblazer of digital transformation and a banking leader. This is reflected in Weyay’s success in offering an integrated modern vision that meets the needs of the young generation.

The Weyay app was launched on Google play and Apple Appstore, enabling fully digital, instant and paper-free account opening. Customers can download the app and sign up at their own convenience from wherever they are, and securely verify their identities using Kuwait Mobile ID or scanning their Civil ID in the Weyay app. Within a short period since launch, the Number of signups on the Weyay app by the youth far exceeded expectations, as it was first launched in December 2021.

On a similar note, Weyay Bank recently received “Outstanding Innovation in Mobile Banking” Award in Global Finance’s annual Innovators Awards for 2022.

A Card Like No Other

NBK KWT Visa Infinite Credit Card won the MENA Banking Excellence Award 2022 for Best Credit Card Initiative for its generous KD1,000 cashback scheme with 1,000+ merchants participating in the KWT loyalty program.

The card gives customers the flexibility to choose the way they want to earn rewards based on their lifestyle; either the Spend Tier or Merchant Category option. Customer can earn NBK KWT Points on all their spends made using NBK KWT Visa Infinite Credit Card when choosing the Spends Tier earning option, based on their monthly spends with up to 5% on Digital Payment, up to 5% on International POS and up to 3% on all other spends.

When choosing the Merchant Category, it allows customers to earn NBK KWT Points on all payments made using NBK KWT Visa Infinite Credit Card at the selected categories, with 10% on Dining and Telecom, 5% on Fitness and Beauty and 3% on Clothing, Grocery and Education.

NBK KWT Visa Infinite Credit Card comes in two unique vertical designs, for him and her, with a luxurious metal finish.

For the first time in Kuwait, customers can activate the card using NFC Card activation service, simply by tapping the card on the Smartphone to direct to the activation page on NBK Mobile Banking App. There is also a QR code incorporated in the card design allowing customers to always be updated with the latest offers.

Al-Othman.. MENA “Digital Innovator” of the Year

Al-Othman was named the “Digital Innovator” and “Retail Banker” of the Year at the Middle East & North Africa (MENA) Banking Excellence Awards 2022 in recognition of the way he has driven NBK’s digitalization and his focus on the youth; thus consolidating NBK’s position as a leading provider of innovative banking solutions.

Paramount among the achievement that qualified Al-Othman to these two titles is launching the smartphone-based Weyay Bank aimed at youngsters, which will ensure many more generations of users continue to use the bank, especially as the app is embedded into their everyday digital lives with multiple payment and lifestyle connections.

In addition, Al-Othman led the introduction of many advanced digital banking services and updates on the NBK Mobile Banking App, which help provide a full-spectrum digital banking experience that meets customers’ needs and expectations. He also led the launch of many cutting-edge payment solutions for the first time in the Kuwaiti market, reflecting a proactive vision of the developments in the banking industry in light of the increasing reliance on these technologies during the pandemic.

These successive banking achievements and innovations over a short time prove that digital transformation is adopted as a holistic approach across all the activities and operations of Consumer Banking Group, which reflects Al-Othman’s impeccable management approach focused on innovation and customer satisfaction.

Excellence mainly comes from the success of the work team, and Al-Othman leads Consumer Banking Group consisting of 1500 members, which is the largest bankwide. Winning these two trophies demonstrates Al-Othman’s approach in fostering a team spirit, decentralization and sharing of ideas. This approach helped boost innovation and accelerate the implementation of digital transformation strategy in Consumer Banking Group, ultimately yielding top-of-the-line banking products and services that capture a growing interest among different customer segments.

NBK’s Banking Excellence Awards for 2022
 Best Retail Bank in Kuwait
 Best Credit Card in MENA for NBK KWT Visa Infinite Credit Card
 GM-Consumer Banking Group at NBK was named the “Digital Innovator” in MENA
 Al-Othman also received the award of “Retail Banker” of the Year in MENA


For more information about MEED’s MENA Banking Excellence Awards 2022, you can visit the magazine’s website:
https://menabanking.meed.com/



Kuwait: NBK Offers an Impeccable Global Banking Experience Worldwide for its Privilege Customers

23.06.2022

National Bank of Kuwait (NBK) strives to offer an impeccable banking experience to all customers everywhere, by providing its customers with top-notch banking services at its branches around the world.

NBK stands out with a broad international branch network spanning 4 continents including many financial hubs like Geneva, London, New York, Paris, Shanghai and Singapore alongside its regional presence in Bahrain, Egypt, Iraq, Lebanon, Saudi Arabia, Turkey and the UAE.

NBK is committed to provide an array of exceptional banking services to its Privilege Banking Customers in the countries where it operates, spanning the largest financial hubs and key destinations around the world. These services are tailored to fit customers’ needs, which are very carefully identified by the bank.

These banking services provided to Privilege Banking Customers across NBK’s international network mainly include real estate services like: search and identification (at select locations), shortlisting solicitors, taking care of utility bill payments (initial / ongoing), and covering the pre-requisites for property purchase.

In addition to mortgage finance facility at its branches across many countries, NBK provides its Privilege Banking Customers with an array of other services like account and deposit opening facility, giving customers the advantage of high deposit rates in other countries where NBK is present, as well as cash at counter at its branches in those countries.

Commenting on these services, Mohammed Akram, Head of segments, Consumer Banking Group at National Bank of Kuwait said: “We strive to be closer to our customers wherever they are, inside Kuwait or abroad, by providing all the needs of their different segments through a variety of real estate and banking services, as well as cash during travel.”

“The integration of our products and services provided to our customers is one of the key factors that strengthen our banking leadership. We give our customers access to all their needs ranging from finance to top-notch services that are relevant to their needs, delivered in a quick and easy way, and tailored to meet their expectations and various lifestyles,” he added.

Akram noted that NBK offers its customers a global banking experience by providing them with excellent services across its largest local and international branch network consisting of over 150 branches and subsidiaries spanning 4 continents worldwide including USA, Europe, GCC, Middle East, China and Singapore.

NBK offers Privilege Banking Customers a wide range of outstanding banking services including a dedicated relationship manager, top credit cards like NBK Visa Infinite Credit Card and the NBK-Kuwait Airways (Oasis Club) Visa Infinite Credit Card. Services also feature various investment solutions, Premium Concierge Service, NBK Home Banking with cash delivery at home to customers anywhere. NBK is the first bank in Kuwait that offers Premium Family Banking Services.

 



Kuwait: NBK Intensifies Its Support of “Let’s Be Aware” Campaign through New, Innovative Ways

22.06.2022

National Bank of Kuwait (NBK) intensified its support of “Let’s Be Aware” banking awareness campaign by publishing educational material and awareness content on many channels to help transmit the campaign message to a wider segment of society, including cinemas, radio broadcasts, telebanking service, and bank cards.

NBK continues supporting the campaign by using new methods, including video clips displayed on cinema screens, to educate the public about fraud risk and fraudsters’ schemes to persuade customers to share their confidential information or “OTP”.

NBK also broadcasted awareness radio clips on the “360 FM” radio station, as well as other awareness clips on the bank’s telebanking service during customer waiting times.

In addition, during this month, the cardholders of NBK KWT Visa Infinite will be able to scan the QR code to access the campaign content on NBK’s website.

On this occasion, Abdul-Mohsen Al-Rushaid, AGM - Communications and Social Media at National Bank of Kuwait said: “NBK always explores innovative ways to promote financial culture among the different segments of society and raise customers’ awareness of their rights and the precautions that should be taken to protect their bank accounts and information.”

“NBK seeks to reach the largest segments of the public to ensure a wider reach of the campaign’s message, and public interaction with it. To this end, the bank harnessed its huge capabilities in communicating with customers including all its digital channels, which are the most popular among all Kuwaiti banks,” he explained.

Al-Rushaid emphasized that, as one of the leading financial institutions in the region, NBK is committed to deliver on its CSR commitments, and is always taking the lead in providing all sorts of support to key and strategic campaigns like “Let’s Be Aware” campaign, which serve the interest of the national economy and society.

“Let’s Be Aware” is a banking awareness campaign that was launched in an initiative by the Central Bank of Kuwait in cooperation with Kuwait Banking Association (KBA) and Kuwaiti banks, and is considered the largest all over the GCC region. The campaign aims to raise the banking and financial awareness of banks’ customers, and covers many highly important awareness topics mainly including tips to avoid fraud risk, raising awareness about the risks of “loan shark” schemes and high-risk investments, as well as showing the best ways to benefit from banking services, and promoting the saving and investment culture, and other related topics.

It is worth mentioning that NBK is a key supporter and partner in all Central Bank of Kuwait’s campaigns and initiatives aiming to increase financial and banking awareness among different segments of society. As a leading financial institution in Kuwait and the whole the region, NBK frequently organizes various activities to raise awareness about all topics related to the banking sector, as well as various training courses for its employees to enhance their experience in the areas of combating fraud and financial crime.

 



Kuwait: Kuwait Central Blood Bank Honors NBK

21.06.2022

Kuwait Central Blood Bank honored National Bank of Kuwait (NBK) in appreciation of its leading social role and its constant commitment towards society, especially its contributions and its proactive support to raise awareness on blood donation especially during the pandemic in Kuwait.

The awarding ceremony was held under the auspices of Kuwait Health Minister Dr. Khaled Al-Saeed. NBK Public relations Officer, Mohammad Al Sarraf received the award on behalf of NBK in the presence of Kuwait Central Blood Bank officials as well as  representatives from different sectors in Kuwait at the honoring ceremony that took place at crown Plaza Hotel.

On his part, Al Sarraf, expressed his pleasure on this honoring initiative, which is considered as a culmination of a long record cooperation and support of society. 

“NBK is committed to support achieving community development. NBK’s Blood Donation Awareness Campaign was a commitment towards all patients who are in dire need of blood and is held to support the Kuwait Central Blood Bank especially during the exceptional times of combating the coronavirus pandemic,” he added.

NBK remains the largest contributor to society. NBK confirmed its commitment to corporate social responsibility through its tireless community development efforts. The bank didn’t spare any effort in supporting social, educational, humanitarian and charitable activities and encouraging the values of cooperation and participation.
 



Kuwait: NBK Named Best Trade Finance Bank in Kuwait for 2022

16.06.2022

National Bank of Kuwait (NBK) was named “Best Trade Finance Bank in Kuwait for 2022” in the annual survey of Global Trade Review (GTR), a magazine specializing in global emerging markets and trade, commodity finance and transaction banking.

GTR selected NBK as one of the leading banks in the Middle East and North Africa (MENA) region in the trade finance sector, based on customer and market-specialized institution surveys conducted around the world.
The GTR Leaders in Trade awards recognize excellence in the trade, commodity, supply chain and export financing, and well as FinTech markets.

By receiving this award, NBK demonstrates its leadership in financing mega deals and projects, benefiting from its strong balance sheet, extensive experience, in addition to the exceptional and sustainable relations with its clients both locally and internationally.

In addition, this prestigious award reflects NBK’s solid position and dominant share in the trade finance market given its participation in the major deals across many vital sectors, thanks to its outstanding customer service and added value provided. This is helped by the bank’s broad regional and international footprint, as well as its highly experienced professional team who work tirelessly to ensure delivering impeccable customer service.

NBK continues to seize opportunities on the local and regional levels, based on its historical role in leading alliances of mega deals and financing major strategic projects across many sectors, cementing its leading position as the bank of choice for leading local and regional companies in financing their expansion plans.

GTR is a well-known international trade finance magazine that produces reports and analyses on trade export, commodity and supply chain finance, as well as trade credit insurance, treasury and FinTech markets. Every year, GTR recognizes the market’s pioneering institutions and top performers from all over the world in the GTR Leaders in Trade Awards and GTR Best Deals Awards.

For more information about GTR Award “Best Trade Finance Bank in Kuwait for 2022”, you can visit their website:
https://www.gtreview.com/leaders-in-trade-country-awards/



Kuwait: NBK Provides EV Charging Stations at Its Headquarters Parking

12.06.2022

Cementing its pioneering efforts in promoting sustainable practices and leading the way of transitioning to renewable energy and reducing carbon emissions, National Bank of Kuwait (NBK) has provided 12 EV charging stations at the different levels of the multi-storey car park attached to the bank’s headquarters.

Capitalizing on its solid relations with major leading institutions, NBK tied up with “Tesla” the global leader of electric vehicles industry, as part of its summer campaign last year, and offered the draws winners eco-friendly Tesla electric vehicles as prizes. In addition, the bank installed a total of 12 EV charging stations at its headquarters’ car park.

NBK is the first and only bank in Kuwait that provides EV charging stations, as its headquarters building appears on Tesla’s map as the first and only authorized charging station available in Kuwait, noting that these chargers are compatible with all types of electric vehicles, not only Tesla models.

On this occasion, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking, National Bank of Kuwait, said: “Providing EV charging stations at NBK’s headquarters car parks is part of our relentless initiatives to promote sustainability and support all the efforts to reduce carbon emissions and transitioning to renewable sources of energy.”

“Sustainability initiatives have become a top priority placed at the heart of our strategy and corporate culture, which is clearly reflected in all our business activities across various sectors,” he added.

Al-Nusif emphasized that NBK seeks to provide all sorts of support for the initiatives promoting embracing eco-friendly practices in line with its commitment to applying the highest ESG standards.

“We always strive to meet the needs and expectations of our customers’ from all segments through all the initiatives launched by the bank and our solid relations and yielding partnership with leading institutions in all fields, locally and globally,” he concluded.

NBK recently announced transforming its network of branches to be eco-friendly by installing solar panels as a supplemental source of energy in its local branches in Kuwait, which will immensely contribute to its efforts to effectively reduce carbon emissions. This initiative underscores the bank’s fast-paced strides to achieve sustainable growth enshrined in New Kuwait Vision 2035 and the National Development Plan.

NBK boasts having its iconic headquarters LEED Gold-certified under the LEED v2009 Certificate for Building Design and Construction granted by USGBC. This reflects the progress made by the bank in implementing the strategic pillars of sustainability, and its responsible role towards supporting the global trend of transition to a low-carbon economy.

It is worth mentioning that National Bank of Kuwait was listed on Refinitiv AFE Low Carbon Select Index in the Middle East and North Africa (MENA) launched in cooperation with the Arab Federation of Exchanges (AFE). The index comprises 30 listed companies and represents an ESG benchmark for companies listed on the region’s markets, and offers investors the opportunity to commit capital to companies that promote low carbon activities across their business operations in the region.



Kuwait: Al-Hamad: We established a dominant position in wealth management leadership in the GCC

08.06.2022

Faisal Al-Hamad, CEO - Global Wealth Management at National Bank of Kuwait said that 2021 was a successful year despite the challenges faced by the ongoing pandemic and inflation related concerns that took a firmer hold towards the end of the year. 

In an interview with Citywire magazine, Al-Hamad said that Assets Under Management (AUM) stood at approximately $17 billion in 2021, in addition to managing assets for clients on the custody side under NBK’s brokerage platform and assets under advisement under the advisory platform. The bulk of assets are segregated mandates with and even split between regional and international exposure.

“NBK Group’s assets under management continued to grow, leveraging our strong brand that is trusted by HNWIs across Kuwait and beyond.” Moreover, our Wealth Management Division performed relatively well for the majority of our products relative to their respective benchmarks”. Al-Hamad explained.

He pointed out that the newly launched NBK Global Wealth Management (GWM) division combines the extensive investment banking and asset management capabilities of NBK Capital with the expertise, client-focused interfaces developed by the Private Banking Group.

“Through GWM, we aim to grow our market share in Kuwait while further expanding our regional reach in various markets, including Saudi Arabia”. He added.

Navigating Our Way to Success

Al-Hamad expects 2022 to be a volatile year with the Ukraine war, pandemic and COVID related headwinds.

“I think we still have risks related to the pandemic, especially when it comes to places like China, which might lead to a reduction in global aggregate demand.  Additionally, the war in Ukraine is creating ripple effects on commodities and political insecurity around the globe.” Al-Hamad added.
“The second risk that arose from 2021 and is becoming more of a clear and present danger is inflation and the expectations that all the central banks will start reducing quantitative easing and increasing interest rates. That said, we do believe that while there are a lot of risks, they can surely be hedged against by having diversification within the portfolio”. He explained.
“We are confident we can guide our clients through the volatility and provide bespoke solutions for their needs.  Communication and a close relationship are key factors in confirming our clients’ individual risk appetites and ensuring we provide them with the correct advice to navigate the volatility we expect”. He confirmed.

Al-Hamad explained that more clients are looking for yielding asset classes and opportunities that will help hedge them against an inflationary environment. 

Clients’ Expectations

Responding to a question on the biggest challenges faced by GWM as part of its endeavors to meet clients’ expectations, Al Hamad stressed that ensuring our correct awareness and understanding of the client’s investment requirements and level of risk tolerance is the cornerstone of consolidating our relationships with clients.

Al-Hamad highlighted that the biggest challenges in terms of meeting clients’ expectations include finding yielding products that provide some sort of liquidity profile, educating clients on how to diversify outside of the home market and not to be emotional about investing, and pivoting from a trading mentality to investing and thinking about long-term structuring and succession (including letting go of some non-core assets).

Golden Opportunities
When asked about the asset classes that provide the best opportunities, Al-Hamad explained that an overarching principle is that diversification is critical, that in addition to the correct risk profiling and understanding investment horizons are the foundation.

“Fixed income is challenging although with yields increasing there could be a good entry point in the medium term depending on the inflationary environment”. Al-Hamad clarified.

As for equities, he said that despite high valuation levels, they are still interesting, but one has to be diversified and not try to time the market in a volatile environment like this.

Al-Hamad also explained that there are alternative investments that performed relatively well under NBK Capital Partners brand, including:  private credit, private equity secondaries, real estate, infrastructure, structured products, and commodities through ETFs.

Stock Markets

In terms of equities, Al-Hamad believes that some parts of the GCC markets such as Saudi Arabia and the UAE, and some very specific names are quite appealing. For instance, the banking sector is still attractive, given the interest rate environment and their ability to maximize operating leverage.

Al-Hamad pointed out that developed markets also have some room for growth on a relative basis. “The US is obviously a market of importance, and we work with our partners to try to choose the right sectors and the right themes”. He said.

Understanding Our Clients’ Needs

When asked whether he increased or decreased exposure to any asset class, given the current economic environment, Al-Hamad said that from the beginning of 2022 GWM has been advising clients that this year, and probably 2023 as well, is going to be a volatile year. Therefore, instead of trying to time the market in a volatile environment like this, it is best to go back to basics with communication being a key theme for us. “We are making sure that we are talking to our clients more frequently, to ensure we understand our clients’ requirements and, more importantly, to make sure the clients understand their own requirements”. He confirmed.

“What is critical in an environment like this is to ensure that the risk profiling and the investment objectives of our clients are still relevant. We are painfully aware that each client will have their own investment requirements and asset allocation”. He added.

“For example, if a client who is in his late 60s is looking to retire at some point in the next five to 10 years, we would advise him to have a more risk-off stance and look for products that can give him yield as well as some capital protection”. Al-Hamad clarified.

Similarly, if a client is in his early 30s and has a longer-term investing time horizon, we would advise him to maintain his allocation, and probably trim down some of his equity exposure or move equities into more active not passive exposures and have a bit of a value tilt instead of growth.

Al-Hamad stated that there are obviously certain asset classes such as the long-duration fixed income, to which the best advice to our client would probably to find alternatives within their portfolios. Long duration bonds in this inflationary environment are a tough asset class. However, depending on where yields end up and depending on the client’s profile, there are various opportunities in the volatile market we are currently experiencing.

Alternative Investments
When it comes to alternative assets and thematic investments that clients prefer the most, Al-Hamad pointed to generally yielding assets that tend to have a natural hedge to inflation with self-liquidating characteristics. “Real Estate is always a focus for regional investors, especially in certain parts of Europe, in addition to ESG related conversions, USA multifamily and Core+ Mezz strategic investments”. Al-Hamad said.

As for plans to onboard any new investment call or strategy this year, Al-Hamad responded that GWM is looking to hopefully launch funds around global infrastructure, and funds around private equity secondaries (focused on developed markets, primarily the US) around the second half of this year.

Highly Dynamic Market
“In Kuwait, we have younger more dynamic and educated client base. They are looking for technology enabled and holistic solutions with the relationship manager as an advisor for life and not only products”. Al-Hamad replied when asked about wealth management and private banking landscape and how is the scene evolving in Kuwait.

“Our clients are primarily HNW clients based in the GCC with a heavy focus on our home market, Kuwait and our growth market KSA.” Al-Hamad added.

Al-Hamad explained that the majority of clients are high net worth individuals, whereas on the institutional side, clients include sovereigns and GREs (government-related entities), pointing out that NBK’s private banking teams sits primarily in Kuwait, Saudi Arabia, Geneva and London, while the asset management and investment banking teams sits in Kuwait and Dubai.



Kuwait: NBK Named Gold Winner at MMA 2021 Smarties MENA Awards

05.06.2022

National Bank of Kuwait (NBK) has received the Gold Award in “Location-based Services” category at MMA SMARTIES in the MENA region for 2021, in recognition of NBK Geo Alerts provided via NBK Mobile Banking App.

NBK is the only bank in Kuwait to win this award, and the only bank in Kuwait that provides this unique service as well.

SMARTIES Awards provided by Mobile Marketing Association (MMA) are presented to the most innovative and effective modern marketing campaigns that ran across the Middle East and North Africa region during 2021, based on the input of a jury composed of executives and entrepreneurs in many companies across various sectors, who have extensive experience in relevant fields.

The New York-based association is comprised of over 800 leading global brands operating in a variety of sectors across over 50 countries worldwide.

Naming NBK for this prestigious award demonstrates its leadership as a provider of digital banking services and its consistent striving to offer its customers the latest cutting-edge services.

The excellence of NBK Geo Alerts also reflects NBK’s efforts to provide innovative solutions that help to serve customers’ convenience, meet their needs carefully, as well as to identify their specific preferences, and reach them at the right time while shopping, notifying them with the available offers based on the interests of each customer individually.

NBK Geo Alerts is so accurate in identifying customers’ preferences and needs that it sends different offers to two customers shopping at the same time and location.

NBK is always committed to protect customers’ privacy and the confidentiality of their personal information, being a key pillar in the bank’s culture and core values all over its history, which makes it the bank customers know and trust.

Through NBK Geo Alerts, customers can receive location-based notifications about offers, discounts and promotions on their phones while shopping. This service came in line with the bank’s continuous endeavors to upgrade NBK Mobile Banking App by providing the most advanced digital solutions to meet customers’ needs.

NBK Customers can activate the service when they download or update NBK Mobile Banking App, through which they will receive notifications for discounts and offers at specific stores on their phones while shopping nearby, in addition to receiving exclusive, tailor-made promotions at the main malls in Kuwait.

For more information about the MMA SMARTIES Awards for the best services provided in the MENA region for 2021, you can visit their website:

https://campaignme.com/mma-announces-smarties-mena-2021-winners/



Kuwait: NBK Announces the Winner of KD 125,000 in Al Jawhara Monthly Draw

05.06.2022

National Bank of Kuwait (NBK) continues to reward its customers with an outstanding array of draws, prizes and offers all year round. In this context, the bank announced Najat Rashed Mohamed Alomar as the winner of Al Jawhara monthly prize worth KD 125,000 for May 2022.

The draw was held in the presence of a representative from the Ministry of Commerce and Industry, representatives from NBK, as well as a representative from Deloitte who oversee Al Jawhara monthly and quarterly draws.

On the other hand, NBK announced the names of the winners of Al Jawhara weekly draws for May worth KD 5,000 each namely: Fatema Hassan Mirza Mohammad, Laila Hamad Ahmad Al-Hamad, Mishari Abdulrahman Al-Bbahar and Amal Wael Hasan Al-Mmuhanna.

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives the customer a chance to be one the next lucky winners, and if no withdrawal or transfers are made on the account during the holding period, customers will receive an additional chance for every KD 50 held in the account, doubling their chance to win.

On this occasion, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait, said: “Al Jawhara Account provides customers a wide range of services and benefits, while doubling as an outstanding means for saving, making profit and planning for the future, noting that all customers have the chance to win.”

“We are committed to reward our customers through weekly, monthly and quarterly draw, as we continue to offer them more unique rewards and campaigns to make them stand out and benefit more from NBK’s excellence and leadership,” he added.

Al-Nusif continued: “We are constantly communicating with our customers to identify their needs, as well as measure their satisfaction with our products. In this regard, we have seen customer satisfaction growing remarkably as to the services and benefits provided by the bank, which come in line with our commitment to offer customers a richer banking experience.”

Al-Nusif noted that Al Jawhara Account can be opened very easily by visiting the nearest NBK Branch, while NBK Customers can open an account through NBK Mobile Banking or NBK Online Banking for existing NBK Customers. This comes in line with the bank’s digital transformation strategy, which offers its customers an integrated digital banking experience by enabling them to make all their banking transactions without the need to visit the branch.”

The minimum opening balance for Al Jawhara Account is KD 400, and the maximum limit to be held by customer is KD 500,000 in all Al Jawhara Accounts.

Since 2012, National Bank of Kuwait has been rewarding loyal customers with a total worth of annual prizes amounting KD 2,200,000 in Al Jawhara weekly, monthly and quarterly draws.



Kuwait: NBK Launches Its Talent Acquisition Campaign

01.06.2022

As part of its consistent efforts to invest in human capital, National Bank of Kuwait (NBK) announced launching its talent acquisition campaign to enhance diversity and inclusion in line with its sustainability strategy. Simultaneously, the campaign aims to cement the bank’s local and regional leadership and contribute effectively to achieve growth and future ambitions.

On this occasion, Mr. Emad Al-Ablani, GM – Group Human Resources at National Bank of Kuwait, said: “This campaign demonstrates NBK’s awareness of the importance of responsible investment in the human factor, being an integral part of its strategy, which takes into account assessing the impact of this investment on society.”

Al-Ablani pointed out that NBK always seeks to promote, strengthen and maintain a culture of diversity and equal opportunities, as employee engagement policy is considered one of the most effective policies as it reflects the bank’s appreciation of its human capital and regarding them as its most valuable assets.

“Workforce diversity creates value to the bank’s business which extends from China in the east to New York in the west, as this helps to understand our customers who come from diverse cultures and backgrounds, and thus design effective marketing campaigns and providing world class services to our customers,” he explained.

Al-Ablani emphasized: “Thanks to its successful human capital management plans, NBK has the highest retention rates of Kuwaiti employees and is an employer of choice for national talent.

On her part, Gadeer Al-Kooheji, Recruitment Manager, Group Human Resources at National Bank of Kuwait said: “Employment of national talent, diversity, talent management and succession planning are of the key strategies adopted by NBK, as part of its endeavors to create an engaging work environment.”

“NBK is intensifying workshops for its employees on the importance of diversity and inclusion in the work environment to introduce the concept of leadership and how to ensure inclusion and gender diversity in all work areas to raise awareness of gender differences and how to harness these differences to increase productivity and promote innovation, as well as to ensure effective contribution in decision making which helps sustain institutional growth,” she added.

“NBK is committed to empowering more women, who make up 45% of the total workforce, through mentoring and offering career development opportunities. In addition, over the past years, the bank launched many initiatives for female talent acquisition and retention; as well as help parent employees create a better work-life balance,” she noted.

Al-Kooheji stressed that, reflecting its role as one of the biggest supporters of young national talent and qualifying them for the labor market, NBK participates in various career fairs with a view to provide educational and awareness services that help the youth looking for job opportunities in the private sector make the right decision about their career.

NBK’s efforts in soliciting national talents go in line with its development and training plans aimed to invest in national cadres and prepare a promising banking generation. The bank also offers a number of training courses and professional academic programs, being one of the leading banking institutions in Kuwait in organizing training programs for the youth.
 



Kuwait: NBK Named “Best Financial Innovation Lab in Kuwait 2022”, for the Second Year in a Row

01.06.2022

National Bank of Kuwait’s (NBK) Group Digital Office was awarded the “Best Financial Innovation Lab in Kuwait for 2022” by Global Finance, as part of The Innovators 2022, based on the input from a large panel of experts, analysts, consultants and corporate executives around the world.

NBK wins this prestigious award for the second year in a row, being the first bank in Kuwait pioneering the innovation field in the country and the region.

This year’s awards highlight the leading players and emerging trends in FinTech innovation and have become one of the premier awards in the field.

NBK’s Group Digital Office acts as an Innovation Lab for National Bank of Kuwait, comprising Digital Office and Digital Factory under one umbrella, acting as an accelerator.

Using agile methodologies, design thinking and global research processes, NBK drives creativity and the development of innovations in line with its digital transformation strategy.

This achievement is shared by all entities under the NBK umbrella, including all international subsidiaries at the group level.

Recently, NBK established a Design Center within Group Digital Office to accelerate and harmonise UX design-related work required for the digital product/service development and augment the bank’s in-house design capabilities. By partnering with an internationally renowned design agency, NBK is expertly equipped to enhance all critical areas of the bank’s digital product portfolio.

As the largest financial technology accelerator, NBK is currently working with dozens of startups and FinTechs across the globe. Being a core aspect of the digital roadmap, engaging with global FinTechs allows NBK to bring new ideas and networking opportunities to expand its products and services successfully to customers. Group Digital Office currently engages with many startups, exploring possible ventures to bring to the bank. Additionally, it often distributes content and analysis on global trends, ensuring the bank is aware of emerging innovations and enabling the transfer of knowledge.

Commitment to Digital is a key strategic pillar for NBK, as the bank boasts maintaining the proactiveness of group-wide transformation strategy and expanding its digital ecosystem. This mindset is not limited to a single unit, domain or segment – but a holistic approach for the bank.

Global Finance, founded in 1987, is one of the most reputable magazines specialized in finance and economics. It has a circulation of 50,000 readers in 193 countries, including senior corporate and financial officers responsible for making investment and strategic decisions at multinational companies and financial institutions.

The magazine conducts various surveys annually about innovation and profitability for banks and financial institutions all over the world, based on which it selects top performers on the regional and international levels.

For more information about Global Finance World’s Best Financial Innovation Labs Award for 2022, you can visit their website:

https://d2tyltutevw8th.cloudfront.net/media/document/the-innovators-2022-category-winners-1651770806.pdf



Kuwait: NBK Gives Its Customers the Chance to Win Exclusive Packages to Attend FIFA World Cup Qatar 2022 TM Thanks to Visa

30.05.2022

National Bank of Kuwait (NBK) always seeks to reward its customers according to their various lifestyles. In this context, the bank provides its customers from football fans a chance to be one of 70 winners to attend FIFA World Cup Qatar 2022TM th anks to Visa.

The prizes include airline tickets, hotel accommodation, and match tickets for two persons, whereas 35 winners will have the opportunity to attend the matches from Visa’s Skybox.

NBK Visa Credit and Prepaid Cardholders can enter the draw when they spend KD 200 using the eligible cards; with each KD 1 spent locally giving 1 chance, and international spends giving 2 chances. In addition, customers can register to increase their draw chances 10 times.

Additionally, Al Shabab Customers are eligible to enter the draw when applying for NBK Al Shabab Visa Prepaid Card.

On this occasion, Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait, said: “NBK is committed to provide exceptional rewards tailored to meet our customers’ needs and suit their various lifestyles. This includes premium benefits and exclusive offers all year round, with special discounts and unique campaigns to attend international tournaments.”

“Partnering with Visa to offer our cardholders exclusive packages to attend the FIFA World Cup Qatar 2022TM matches reflects our constant communication with our customers to identify their needs, as part of our endeavors to offer them an integrated banking experience, in addition to our innovative and advanced banking products, services and payment solutions,” he added.

Al-Othman mentioned that NBK Credit Cards give customers the opportunity to participate in the campaigns launched by the bank all year round, in addition to offering cardholders various benefits that meet their lifestyle.

Ankush Devadason, Visa’s Country Manager for Kuwait, stated: “We are proud to partner with National Bank of Kuwait in driving the excitement for football here in Kuwait. With a little over six months to kick-off at FIFA World Cup Qatar 2022TM, this promotion offering NBK’s Visa cardholders once in a lifetime experiences could not have come at a better time.  It is also a great way to extend the benefits of the digital economy to more consumers in Kuwait which we’re confident will help increase their preference for convenient, secure and rewarding payment experiences.”

With a network spanning 14 countries, NBK offers its customers a global banking experience with top-notch services related to Visa NBK Credit and Debit Cards.

For more information about NBK services and offers, visit nbk.com/visapromotion



Kuwait: NBK reinforce its sustainability commitment, embracing eco-friendly practices across its branch network

26.05.2022

In line with its leading role and key contributions towards the effective transition to a sustainable and low-carbon economy, National Bank of Kuwait (NBK) announced that it is ramping up its efforts aimed at transforming its network of branches to be environmentally friendly. NBK is targeting lower energy consumption levels as well as more dependency on renewable energy sources to reduce carbon emissions and support Kuwait’s vision to achieve sustainable growth enshrined in New Kuwait Vision 2035 and the National Development Plan.

As part of NBK’s sustainability strategy aimed at reducing net emissions and increasing renewable and clean energy dependency, the Bank has embarked on a project to install solar panels as a supplemental source of energy in its local branches, which was initially implemented in Kaifan branch as a pilot and will be rolled out in other branches. This initiative will immensely contribute to our efforts to effectively reduce carbon emissions.

Along the same efforts focused on power consumption, the Bank is also using 100% energy efficient LED technology in all its branches.

NBK’s strategy also aims at implementing key steps to reduce operational emissions going forward, including the installation of Building Energy Management System “BEMS”, a system which allows the Bank to monitor, analyse, and most importantly, control energy consumption to improve its efficiency across NBK network of branches. The automated system, installed in the Head Quarters, has the ability to remotely monitor and control energy and water consumption throughout NBK branches using its centralized system and the main control Unit.

“We remain deeply committed to doing our best efforts to fulfill our Sustainability commitment and fully support the global movement to transition to a low carbon economy and mitigate climate change risks, as we believe there is a hard road ahead.” Mr. Mohammed Al-Othman, GM - Consumer Banking Group at National Bank of Kuwait said.

Al-Othman indicated that NBK had set specific goals for sustainable business and devised standards to ensure that climate protection would have an important role in its future business model.

He highlighted that climate change is becoming one of the biggest challenges of our times, therefore, we at NBK, continually strive to lower our carbon footprint, as we aim to reduce operational emissions by 25% by 2025. Moreover, the Bank is currently reviewing all available technologies and development opportunities to expand its future reliance on renewable energy to achieve operational net zero by 2035.

Al-Othman stressed that NBK is witnessing an irreversible shift to further support climate change initiatives and the adoption of sustainability across the bank. All NBK employees are fully committed to supporting this transformation and are putting in their best efforts to achieve the Group’ vision of reaching net-zero operational emissions by 2035.

To reduce energy consumption and greenhouse gas emissions, NBK has embarked on several initiatives to optimize energy and water efficiency through automatic controls, automated heating and cooling sensors, and LED lights, in addition to launching an annual campaign to rationalize energy and water consumption.

NBK continues to maintain its leadership commitment to sustainability and supports responsible business practices that contribute to the sustainable development of Kuwait national economy. Most recently, the Bank launched its Sustainable Financing Framework, which is aligned with the International Capital Market Association (ICMA) and Loan Market Association (LMA) principles.

It is worth noting that NBK has recently made great strides in terms of sustainability, including the new Headquarters’ LEED Gold certification, reflecting the Bank’s commitment to adopt the highest sustainability standards, and improving all environmental factors that are collected, measured, and reported, including greenhouse gas (GHG) emissions and paper and plastic recycling. Moreover, NBK’s efforts were recognized by its inclusion in the Refinitiv AFE Low Carbon Select Index in MENA, in which NBK ranked first among regionals banks and Kuwaiti companies in terms of the index’s weight.
 



Kuwait: NBK’s 2022 Summer Internship Program starts its registration

23.05.2022

National Bank of Kuwait (NBK) is launching its 2022 Summer Internship Program on the 26th of June, 2022. The online registration for the Summer Internship Program started through nbk.com and it will end on June 18.

The two-week courses are specially designed for high school students, between the age of 14 and 18 years. Each session will include 30 students.

“NBK views the Summer Internship Program as an extension to its educational initiatives and as part of its corporate social responsibility,” said Yaqoub Al Baqer, NBK Public Relations Senior Manager. “This annual program demonstrates NBK’s long-standing social involvement as well as its national commitment towards providing young generations with the suitable opportunities to experience how the actual professional banking concerns and transactions are handled and processed.”

“It has been 19 years since the establishment of the program,” added Al Baqer. “At the core of NBK’s corporate social responsibility is our commitment to developing the youth in Kuwait. NBK invests at every level in the training, professional development and the growth of the youth cadres, to contribute to trainees’ basic and professional competencies and abilities in fields of practical life.”

The Summer Internship Program is made up of four different sessions, five-hour daily over two weeks each. The first session starts on the 26th of June, while the following sessions start on 17th and 31st of July and 14th of August respectively.

All trainees will receive a condensed training program about NBK products and services and workshops with Creative Confidence. The trainees will have professional exams from HR department about the knowledge of NBK.



Kuwait: Weyay Wins “Outstanding Innovation in Mobile Banking” Award for 2022

22.05.2022

Weyay, Kuwait’s first digital bank, received “Outstanding Innovation in Mobile Banking” Award in Global Finance’s annual Innovators Awards for 2022.

Global Finance recognizes companies and innovation labs globally and regionally for their outstanding innovations in finance and digital banking.

Amidst multiple submissions from around the world, winners of financial innovations are decided by the editorial board of Global Finance, based on specific criteria, with inputs from expert reporters with deep knowledge of the global financial services industry.

Weyay was created by the youth of Kuwait for the youth of Kuwait, making banking relevant to the changing needs of this generation. The Weyay app was launched on Google play and Apple Appstore in December 2021, enabling fully digital, instant and paper-free account opening. Customers can download the app and sign up at their own convenience from wherever they are, and securely verify their identities using Kuwait Mobile ID or scanning their Civil ID in the Weyay app.

Within a short period since launch, the digital bank has already exceeded all expectations. It has widely captured the attention of the youth and seeing an increasing level of engagement within the app and across all digital marketing channels.

 

Weyay supports seamless transfer and crediting of the university allowance for Kuwaiti students to their account, without the need to visit branches or to sign any documents. It also provides exclusive offers and rewards for its young customers when transferring their allowance to Weyay.  With a global standard of design and user experience, the Weyay app is constantly adding new features and services that will continue to serve the growing needs of the youth.

Global Finance, founded in 1987, is one of the most reputable magazines specialized in finance and economics. It has a circulation of 50,000 readers in 193 countries, including senior corporate and financial officers responsible for making investment and strategic decisions at multinational companies and financial institutions.

The magazine conducts various surveys annually about innovation and profitability for banks and financial institutions all over the world, based on which it selects top performers on the regional and international levels.

 

For more information about Global Finance World’s Outstanding Innovations in Mobile Banking Award for 2022, you can visit their website:

https://www.gfmag.com/media/press-releases/press-release-innovators-2022



Kuwait: Isam Al-Sager Named TOP CEO in Kuwait’s Banking Industry

20.05.2022

Mr. Isam Jasem A. Al-Sager, Vice Chairman and Group Chief Executive Officer of the National Bank of Kuwait, was named the Top CEO in the Banking industry in Kuwait and among the top 10 CEOs of the GCC Banking Sector. The “Top CEO” Awards Ceremony 2022 honored the most successful and innovative CEOs of listed companies on the seven GCC stock markets.

The award was announced on the sidelines of the "Top CEOs Conference and Awards", which returned in its sixth edition in the UAE on May 17-18, 2022. The prestigious event was attended by senior entrepreneurs and industry leaders in the Arab region, including CEOs and senior government officials, as well as regional and international experts.

GCC-listed companies are evaluated based on their financial performance, size, and adherence to corporate governance standards in accordance with Dubai based Hawkamah Institute’s guidelines.

Al-Sager was named “Top CEO” in the Kuwaiti banking sector and among the top 10 CEOs in the GCC banking sector, based on certain factors including growth, profitability, and corporate governance. Moreover, Hawkamah Institute has provided corporate governance guidelines developed by the Top CEO in partnership with INSEAD Business School and KPMG audited the Top CEO ranking for the 2022 awards.

The event was a celebration of the Top 10 CEOs in ten different sectors in the GCC, who effectively achieved significant growth and profitability for their companies and demonstrated their commitment to corporate governance last year.  The conference organizers amplified that the GCC companies successfully managed to achieve significant growth in the aftermath of the global financial crises, and that would not have been possible without the key role played by the innovative and resilient  CEOs.

Extensive Banking Expertise

Mr. Al-Sager enjoys extensive professional expertise with over 45 years in banking experience. He played a major role in turning NBK into a leading regional institution with a wide international presence.

He is the Vice Chairman and Group CEO. He is also Chairman or member of various management Committees. Mr. Al-Sager is the Chairman of the Board of NBK (International) PLC and serves on the Board of Directors of Watani Wealth Management (KSA). Mr Al-Sager is a Board member of MasterCard. He was the Chairman of National Bank of Kuwait – Egypt until May 2019 and a Board member of Turkish Bank, Watani Holding, NBK Trustees (Jersey) Limited.

Mr. Al-Sager holds a Bachelor of Science Degree in Business Administration from California State Polytechnic University, USA.

For more information on the Top CEO Awards 2022 organized by Trends - The International Media on Arab Affairs (published by Mediaquest) and in partnership with INSEAD, please visit their website:
https://topceo.me/awards



Kuwait: National Bank of Kuwait Supports Public Authority for Industry’s Mega Projects

25.04.2022

National Bank of Kuwait (NBK) is strongly committed to delivering its national role and supporting the State’s development plans in line with its strategic relationship and continuous communication with all government institutions. In this context, NBK held a meeting at its Headquarters with the Public Authority for Industry’s management, during which they discussed PAI’s vision and strategy as well as its key projects, mainly including: establishing integrated fully-serviced industrial cities, and NBK’s role in securing financing solutions, investment services and banking advisory to support new development projects.

The meeting was attended by Mr. Abdul-Karim Taqi, General Manager- Public Authority for Industry, Mr. Salah Al-Fulaij, CEO of NBK – Kuwait, and Mr. Sulaiman Al-Marzouq, Deputy CEO of NBK-Kuwait, in addition to a number of senior PAI’s officials and senior NBK’s executives from Foreign Corporate, Domestic Corporate, Economics & Research and NBK Capital.

“Our strategy at NBK is mainly focused on supporting development plans and backing the State’s agenda to advance economic growth, by providing all financing solutions, investment services and advisory as a key partner and the largest financier of all government development project”. Mr. Salah Al-Fulaij, CEO of NBK, said.

“We are firmly committed to supporting the industrial sector, and always look forward to supporting that strategic sector as we firmly believe in its pivotal role in diversifying the national economy, especially in light of the strong and extended relations that bind us with all parties involved in the sector, led by the Public Authority for Industry and key players in the industrial sector.” Al-Fulaij added.

Al-Fulaij indicated that PAI’s strategy lays out an integrated framework for its future plans set for developing the national industry and outlines a clear path for strategic partnerships and connecting the government with the private sector. He praised the authority's efforts in developing the legislative and institutional environment to govern the industrial sector and for offering incentives to attract investment opportunities, encouraging research and innovation, and promoting industrial exports.

Al-Fulaij highlighted that the banking sector in Kuwait, spearheaded by NBK, is capable of meeting the substantial financing needs required to support PAI’s projects, most notably, a frontier project like the industrial cities. He reiterated that NBK enjoys a solid financial position and maintains strong capital and liquidity position, positioning it to maintain its position as the bank of choice for financing government projects.

On his part, Mr. Abdul-Karim Taqi, General Manager of Public Authority for Industry said: “We are pleased to communicate with NBK as a leading banking institution, as part of the continuous cooperation between PAI and the Kuwaiti banking sector, as we keep in touch with it to identify how possible it can contribute in financing industrial cities projects as well as to exchange opinions and suggestions, given the extensive experience of its cadres in this field.”

“We focus on accelerating the implementation of the necessary infrastructure projects for the industrial cities, which include mega, advanced projects in the petrochemicals industry, medical and foodstuff sectors, and 4th generation industries, in conjunction with preparing the necessary legislative framework to enable the success of our strategy in implementing these projects in partnership with the private sector,” he added.

Taqi accentuated that the projects are of huge size, which will generate large economic returns, expecting financing operations to witness the participation of Kuwaiti and international banking alliances.

PAI’s vision to establish sustainable, environmentally friendly industrial cities that contribute to creating more diverse job opportunities is fully aligned with NBK’s strategy to promote future growth and maintain its leading position in supporting responsible business practices that contribute to sustainable growth and development of the local economy, as well as NBK’s initiatives, the latest of which was developing its Sustainable Financing Framework.

NBK enjoys a dominant market share across all business sectors thanks to its resilient business model, solid financial position, its key role in financing development projects, and outperforming most key financial indicators compared to its local and regional peers, which is clearly reflected in all its exclusive and distinguished offerings.

NBK continues to enjoy a very prominent position in the market, as Kuwait’s leading banking group in terms of total assets value, customer deposits, loans, and advances to customers. The Bank also maintained its listing in the World’s 50 Safest Banks and was named as one of the top 10 banks in the region. Moreover, NBK was recognized as the most valuable banking brand in Kuwait.



Kuwait: National Bank of Kuwait Reports Net Profit of KD 116.6 million for the first quarter of 2022

20.04.2022

Kuwait City, Kuwait, 19 April 2022: National Bank of Kuwait (“NBK”, the “Bank” or the “Group”) has announced its financial results for the three-month period ended 31 March 2022. The Bank reported a net profit of KD 116.6 million (USD 383.6 million), compared to KD 84.3 million (USD 277.4 million) for 1Q 2021, improving by 38.3% year-on-year.

Total assets as of end of March 2022 grew by 8.7% year-on-year to reach KD 33.7 billion (USD 110.9 billion), whereas total loans and advances increased by 12.3% year-on-year to KD 20.1 billion (USD 66.0 billion), and total shareholders’ equity reached KD 3.4 billion (USD 11.2 billion), growing by 3.5% year-on-year.

Commenting on the Bank’s quarterly financial results, Mr. Isam Jasem A. Al-Sager, Vice-Chairman and Group Chief Executive Officer, said: “During the first quarter of 2022, we recorded strong interim profits and continued to build on the operational momentum that we achieved over the past year; delivering another quarter of strong earnings amid continued growth across all of our business lines.”

He added that the operating environment in Kuwait continued to witness signs of recovery during the first quarter of 2022; thanks to the improvement in the pace of consumer spending and the steady increase in oil production that coincided with the noticeable rise in its prices. The hike in oil prices strengthened the fiscal position of the Government which reflected positively on business sentiment and activity. We are expecting an acceleration in the pace of project activities during the year, given the Government's commitment to implementing its strategic objectives and increasing the spend on infrastructure development.

“Our performance is supported by prudent risk management and excellent credit quality; and our investments in talent and technology supports stronger revenue growth, improved efficiency of our operations and maximized returns for our shareholders,” Al-Sager explained.

“The robust volume growth that the Bank achieved has further supported our strong performance delivered in our operating income; reaching KD 236.5 million and growing by 6.8% year-on-year. Furthermore, the significant growth in bottom line stems from the improvement in the cost of risk levels; thanks to proactive provisioning policy adopted by the Bank over the past two years,” Al Sager stressed.

In addition, Al-Sager mentioned that the Bank recorded healthy performance across strategic growth areas including Islamic banking and global wealth management. Moreover, the continuous improvement in the operating environment is expected to reflect positively on corporate credit growth. Moreover, fees and commission income growth benefited from the market activity as well as the strong relationships that the Bank established with its customers over the years.

Al-Sager also stated that the Bank continued to make good progress in advancing its strategic agenda towards digital transformation as well as executing its technological initiatives, including the launch of “Weyay Bank”, with its integrated package of advanced products and services to meet the demands of the Kuwaiti youth.

Al-Sager pointed out that NBK strives to embed ESG practices into its decision making process while developing approaches to assess climate change risk and integrating sustainability into NBK’s business plans. During the first quarter of 2022, and as the Bank continues to build a market leading position in sustainable development, NBK launched its Sustainable Financing Framework.

The framework aims to integrate environmental, social and governance practices into all our operations and support the transition to a more sustainable and low carbon economy; while enabling and promoting responsible business practices supporting Kuwait’s sustainable growth enshrined in New Kuwait Vision 2035.

Al-Sager stressed that in 2022, the Bank will continue to invest heavily in its employees, and focus on its approach to provide the best products and services that are tailored and in line with the ever-changing customers’ needs, while accelerating its commitments aimed at achieving strategic growth towards a sustainable future.

The most prominent results and indicators during the first quarter of 2022


• Net operating income of KD 236.5 million (USD 778.3 million), increasing by 6.8% compared to1Q 2021

• Total assets grew by 8.7% year-on-year, to KD 33.7 billion (USD 110.9 billion)

• Total loans and advances grew by 12.3% year-on-year to KD 20.1 billion (USD 66.0 billion)

• Customer deposits increased by 7.4% year-on-year to KD 18.3 billion (USD 60.3 billion)

• Strong asset quality metrics, with NPL/gross loans ratio at 1.12% and an NPL coverage ratio of 302%

• Robust Capital Adequacy Ratio of 17.8%, comfortably in excess of regulatory requirements   



Kuwait: NBK Announces the Winners of Its RPA Hackathon Awards

17.04.2022

National Bank of Kuwait (NBK) hosted the NBK RPA Hackathon, the very first RPA (Robotic Process Automation) hackathon in the region. This online hackathon was in collaboration with Blue Prism, where participants were challenged to improve the bank’s operational efficiency and service quality through automation.

Since NBK’s automation journey began four years ago – dozens of processes have been automated throughout the bank – creating a digital workforce that excels at speed and accuracy.  Currently, NBK’s intelligent automation lab uses RPA bots to automate routine tasks in the domains of card processing, compliance, fraud detection and more. NBK has since been named a leader in the RPA category by Gartner for three years in a row.

NBK’s RPA team and Blue Prism’s developers welcomed and encouraged participants to kick start the day. Hackathon participants received their challenges to show their automation skills and deliver the best possible automation solution to impress the jury. These projects were then evaluated by both NBK and Blue Prism executives.  Awards included cash prizes and potential opportunities to join NBK’s RPA team. During the hackathon day, participants tackled their challenges using Blue Prism’s online platform and were tasked to submit their projects by the end of the day.

On this occasion, Mr. Mohammad Al-Kharafi, General Manager, Head of Group Operations at National Bank of Kuwait said: “With the NBK RPA Hackathon, we sought to both enrich the efforts of our automation processes as well as attract international talent to expand our RPA team. Certified Blue Prism developers from all over the world were encouraged to answer our challenges and participate in the online event.  In addition to providing opportunities to join the RPA team, we are recruiting fresh graduate Kuwaitis and are developing them to become experts in this new domain”

Al-Kharafi noted that “The demand for RPA in financial services has continued to increase; with the COVID-19 pandemic acting as a catalyst for this in recent times. The growth for automation has been immense, and is projected to continue growing over the next decade. As NBK, we are keen to invest in automating our processes and increase our work force in this field by hiring top-skilled RPA developers. Congratulations to all the winners on their well-deserved success and well done to all participants.”



Kuwait: NBK participates in “Iftar Cannon Program”

14.04.2022

National Bank of Kuwait (NBK) Participates in the “Iftar Cannon” program hosted on Kuwait TV. NBK’s contribution includes the distribution of valuable cash prizes to guests who attend the daily Iftar Cannon Program aired live on KTV.

NBK also serves daily Iftar meals at Naif Palace throughout the holy month of Ramadan, where fasting guests attend the firing of the Iftar cannon. This initiative is part of NBK’s annual Ramadan program "Do Good Deeds in Ramadan".

“NBK maintains its commitment towards this initiative for the fourth year. NBK volunteers distribute iftar meals to fasting people there. We also participated in the Cannon Program on Kuwait TV and rewarding participants with cash prizes in the daily competitions.” NBK Public Relations Manager, Yaqoub Al-Baqer said.

Al-Baqer pointed out “Do Good Deeds in Ramadan program is an integral part of NBK CSR aimed at providing the necessary support to foster better living, education and health as the main pillars of social development and prosperity.”

He also added that NBK provides Iftar meals not only at Naif Palace, but also through field in order to stay closer to the community and closely fulfill the needs of various groups as part of the Bank’s commitment to its CSR mandate.

NBK Ramadan Program is a key part of the Bank's commitment to serve the community. This campaign translates the NBK’s social and humanitarian message and emphasizes its commitment to the community. NBK has affirmed its leadership position in corporate social responsibility as it always embraces and fosters a consistent approach in that domain.



Kuwait: NBK Offers Its Customers 10% Discount on Kuwait Airways Tickets

12.04.2022

National Bank of Kuwait (NBK) always seeks to reward its customers with exclusive offers that meet their needs and expectations. In this context, and in view of its strategic partnership with Kuwait Airways, the bank is offering its customers 10% discount on air tickets on Kuwaiti Airways to all destinations and on all classes.

NBK Customers can get the discount by booking through the Kuwait Airways website, using NBK-Kuwait Airways (Oasis Club) Visa Infinite Credit Card, NBK-Kuwait Airways (Oasis Club) Visa Signature Credit Card or NBK-Kuwait Airways (Oasis Club) Visa Platinum Prepaid Card,

This offer is available for NBK Customers from the holders of eligible NBK-Kuwait Airways (Oasis Club) Visa Credit and Prepaid Cards and valid until the end of this year.

NBK Kuwait Airways (Oasis Club) Visa Credit and Prepaid Cards offer customers an array of benefits including earning Oasis Club Miles when using the card, redeeming earned miles for tickets with Kuwait Airways, upgrading to Business or First Class, seat selection, as well as extra baggage.

The cards also allow customers to enjoy more privileges that make travelling a lot more comfortable and luxurious, such as access to major airport lounges, travel insurance and special assistance at airports, as well as earning points with NBK Rewards Program, which can be redeemed at 900+ participating outlets.

On this occasion, Mr. Mohammed Al-Othman, GM - Consumer Banking Group at National Bank of Kuwait said: “We seek to provide exceptional rewards to our customers in addition to the top-notch banking products and services as well as advanced payment solutions, in a way that help enrich their banking experience.”

“NBK maintains solid relationships with leading institutions in many sectors, and we strive to translate our continuous cooperation with them into exclusive benefits, services and offers provided to our customers, in line with their expectations,” he added.

Al-Othman pointed out that the cooperation with Kuwait Airways comes as a continuation of NBK’s strategic long-term relationships with leading institutions, noting that such cooperation yields exclusive services to NBK Customers, and therefore, all parties are keen to maintain and strengthen it in the future.

On his part, Meshal Al-Mutairi, Director, Commercially Important Persons at Kuwait Airways, said: “Kuwait Airways is delighted to tie up with National Bank of Kuwait, being one of the leading and successful banks in Kuwait and the whole the region. We are pleased to work together to provide distinguished services to our valued customers, leveraging our  strong and long-standing strategic relationships, which we always strive to reinforce through the various programs launched in partnership with NBK to meet customers’ needs.”

Al-Mutairi stressed that Kuwait Airways is committed to provide a distinguished travel experience for passengers onboard the “Blue Bird” flights, noting that NBK Kuwait Airways (Oasis Club) Visa Cards represent a valuable addition to the aviation and travel package provided to travel lovers. Kuwait Airways always strives to offer integrated services for its valued customers, starting from entering Terminal 4, streamlined check-in process, until boarding and enjoying exceptional level of premium and comfortable services that meet their expectations for travel on their preferred carrier; with a luxurious and safe travel experience, he mentioned.

We also give due attention to all services, mainly including the menus onboard our fleet, which are hand-picked by the best national chefs who choose what suits our passengers and always gains their satisfaction.

Al-Mutairi concluded his statement by saying: “Kuwait Airways continues to launch exceptional programs for its customers by rewarding them with various options and services. In this context, we recently launched Oasis Platinum, the highest category of Oasis Club Cards, offering its holders an array of special benefits, mainly including pre-boarding, priority baggage delivery and extra luggage. In addition, cardholders have access to Kuwait Airways lounges in Kuwait and all the Blue Bird destinations with 2 accompanying guests, as well as date change penalty waiver, and a variety of other services.

We are also pleased to facilitate service options, whether through our website or Call Center on 171, for booking or issuing tickets or various travel packages through KAC Holidays at any hotel of choice at competitive prices. We always aspire to be the preferred airline of choice for all travelers to all destinations, including the new summer destinations that were selected based on the requests of our valued members and travelers.

NBK-Kuwait Airways Visa Credit Cards enable customers to earn up to 15,000 bonus Welcome Elite Tier Miles upon card activation, as well as up to 10,000 additional miles when spending within the first 3 months of card issuance. Customers will then earn up to 4 Oasis Club Miles for every KD 1 spent on their daily purchases, as well as earning double the Oasis Club Miles when travelling on Kuwait Airways.



Kuwait: NBK Human Resource Group Delivers a Guest Lecture at "K-tech"

12.04.2022

The Recruitment Department, Human Resource Group at National Bank of Kuwait (NBK) delivered a lecture at Kuwait Technical College "K-tech" to share knowledge on the internal business culture of the private sector and encourage students to experience working in the banking sector.

Commenting on this event, General Manager – Head of Group Human Resources at National Bank of Kuwait, Mr. Emad Al-Ablani said: “Participating in this event stems from believing in the importance of supporting Kuwaiti youth, including students and fresh graduates, by providing appropriate job opportunities in such a vital sector like the banking and financial system.”

Al-Ablani added that NBK continuously strives to participate in various events and initiatives that support youth and students to provide them with an opportunity to hone their skills and qualify them to enter the labor market.

He also highlighted that the bank seeks to attract national talents and pave the way for their growth and success in the banking sector.

He explained that NBK is keenly interested in developing its human capital through partnership with various institutions, in line with the Bank’s commitment to social development. Moreover, NBK maintains its leadership as a pioneer in adopting annual initiatives, believing in the effective impact of these programs aimed at serving the community, reflecting the key role assumed by NBK in this field.

Meanwhile, Mubarak Al-Enezi, Recruitment Manager at NBK said: “This special event is an excellent opportunity to spread NBK’s corporate culture among students and fresh graduates, as it promotes working in the private sector in general and the banking sector in particular”.

Al-Enezi added that NBK offers the best training and development programs to equip students and graduates with professional expertise and knowledge and prepare them for the labor market demand, noting that NBK is one of the top private sector entities in Kuwait in terms of supporting the youth.

Al-Enezi also pointed out that fresh graduates are regarded as a valuable source of recruitment, given the importance of attracting new talents that contribute to NBK’s continuous evolving and transformation with their positive energies and capabilities that need professional guidance. NBK provides a unique training environment to develop employees’ skills and to advance their professional growth.

NBK is focused on attracting young Kuwaiti talents as part of its development and training plans that invest in Kuwaiti nationals to build promising careers. As a leading banking institution, NBK sponsors numerous career fairs throughout the year to provide youth with the tools and knowledge required to explore future careers and fulfill their aspirations. 
 



Kuwait: NBK Announces the Winner of KD 250,000 in Al Jawhara Quarterly Draw

05.04.2022

National Bank of Kuwait (NBK) always strives to offer its customers an exceptional banking experience including an exclusive array of draws and prizes that meet their needs and expectations. In this context, the bank organized a special event at Murouj Complex for Al Jawhara Account quarterly draw in which the winner is rewarded with a prize worth KD 250,000.

NBK celebrated its first quarterly draw this year, which was postponed from Tuesday, March 29 to Thursday March 31.

The event featured a number of engaging activities with the customers and audience, at the end of which the draw was conducted at Murouj Complex, as the bank announced Latifah Abdulwahab Alsalahat as the winner of KD 250,000. The attendees included, representative of the Ministry of Commerce and Industry, as well as representatives from NBK and Deloitte.

The activities started at 6 PM with a variety of special games and competitions, all bearing the Jewel logo, during which instant prizes were presented, in addition to leisure activities for kids.

The draw conducted at Murouj included a variety of highly engaging activities with the audience who participated in many contests and received various prizes.

On this occasion, Mr. Mohammed Al-Othman, GM - Consumer Banking Group at National Bank of Kuwait said: “NBK is committed to provide its customers with exceptional rewards that meet their needs and help offer them an integrated banking experience, and Al Jawhara Account is a key part of our endeavors to implement this strategy.”

Al-Othman expressed his pleasure with the high engagement witnessed in the events organized by NBK on the occasion of Al Jawhara quarterly draws, which underscore the bank’s efforts to keep in touch with its customers and to be closer to them.

“Our best-in-class products and services integrate with our banking solutions that help our customers save and invest, as well as the exclusive rewards to enrich their banking experience,” he added.

“We promise our customers to provide more services catering to their needs and to hold more engaging events in which we enjoy communicating with them.”

On the other hand, NBK announced the following winners of March’s weekly prizes of KD 5,000 each: Fatma Mohamed Safer, Borhan Ebrahim Mohammadi, Rajiv Bose Ramesh Bose and Fatemah Abdullah Taqi.

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives the customer a chance to be one the next lucky winners.

The account can be opened very easily through NBK Mobile Banking or NBK Online Banking for existing customers or by visiting the nearest NBK branch.

The minimum opening balance for Al Jawhara Account is KD 400, and the maximum limit to be held by customer is KD 500,000 in all Al Jawhara Accounts. If no withdrawals or transfers are made on the account during the holding period, the customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

It is worth mentioning that since 2012, National Bank of Kuwait has been rewarding loyal customers with a total worth of annual prizes amounting KD 2,200,000 in Al Jawhara weekly, monthly and quarterly draws.

For more information about Al Jawhara Account, you can visit nbk.com



Kuwait: NBK Provides Eidiya Cash Delivery for Its Customers

04.04.2022

National Bank of Kuwait (NBK) is committed to provide eligible customers with an exceptional experience combining top-notch banking products and services and a variety of offers that suit their unique lifestyle. In this context, the bank will provide Eidiya cash delivery service to its customers at their doorstep anywhere in Kuwait.

Privilege customers can avail this service 24/7 anywhere in Kuwait through NBK Concierge Service, which is easily accessible by calling 22969991.

Requests will be accepted from 4 to 14 April, 2022 and delivered till 27 April 2022. Customers can request Eidiya cash delivery with different cash denominations: KD 1, KD 5, KD 10 and KD 20.

On this occasion, Nora Al-Najjar, Manager, Consumer Banking Group at National Bank of Kuwait said: “NBK is always keen to join its customers in celebrating public occasions, in line with its commitment to enrich their banking experience and offering them highly distinguished services according to their unique lifestyle, which is achieved through tailoring the products and services to fit their expectations.”

Al-Najjar emphasized that NBK strives to further its leadership as a provider of the latest and most advanced banking products and services, as well as to offer various financial solutions to Privilege Banking Customers.

“All NBK’s initiatives during national and religious holidays and occasions are meant to serve customers’ needs, which are accurately identified through active communication with them, as NBK is always closer to its customers,” she noted.

With a presence across 14 countries, NBK offers its customers a global banking experience with excellent services mainly including: Real Estate services, Mortgage finance facility, “Cash at Counter” service, as well as other services related to NBK Credit and Debit Cards.

NBK provides Privilege Banking Customers with an array of services, including: a dedicated Relationship Manager to take care of customer’s banking needs, access to premium lounges, various investment solutions like: SmartWealth and Watani Brokerage, Global Banking & International mortgage, premium teller services giving them priority when making financial transactions and deposits at branches, in addition to card home delivery service. Furthermore, Privilege customers have the priority status when calling the NBK Call Center on 1801801 available 24/7, as well as exclusive Home Banking and Concierge Service.

Eidiya cash delivery is being offered for Private, Thahabi and Business Banking Plus Customers as well.



Kuwait: NBK the First Kuwaiti Bank to Partner With Turkish Airlines

03.04.2022

National Bank of Kuwait (NBK) signed a partnership agreement with Turkish Airlines under which it provides the Miles&Smiles loyalty program in the redemption options of KWT Points earned on all payments made using NBK KWT Visa Infinite Credit Card.

This partnership is the first between Turkish Airlines and a Kuwaiti bank. It also enriches NBK KWT Points redemption program on all payments made using NBK KWT Visa Infinite Credit Card, which includes 5 airlines, and is the largest points redemption program in Kuwait.

NBK Customers will have the flexibility to choose the way they want to earn NBK KWT Points on all payments made using the NBK KWT Visa Infinite Credit Card based on their lifestyle; either the Spend Tier or Merchant Category option.

The earned NBK KWT Points can be redeemed through NBK Online or Mobile Banking whether as cashback directly to the card, travel booking at more than 800 airlines and 150,000 hotels, e-vouchers from over 190 merchants, or points exchange with most preferred airlines.

Customers can redeem NBK KWT Points up to KD 1,000 monthly. In addition, NBK KWT Visa Infinite Credit Cardholders can earn NBK Rewards Points at over 900 participating outlets.

On this occasion, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking at National Bank of Kuwait said: “Partnership with leading institutions in all sectors as Türkiye’s national flag carrier, Turkish Airlines who flies to more countries than any other airline in the world, is a key pillar of NBK’s strategy to provide a full-spectrum package of top-notch services and offers to our customers.”

“Our leadership in providing exclusive and exceptional rewards is a key factor in enriching our customers’ banking experience. This leadership is clearly reflected in NBK KWT Visa Infinite Credit Card, with its unique lifestyle, benefits and offers that are designed to meet customers’ needs and expectations,” he added.

Al-Nusif emphasized that NBK strives to be always closer to its customers during travel, shopping and all their daily activities to meet their needs, reward them, and ensure they receive the most advanced services and the best offers that meet their expectations.

On his part, Ahmet Olmuştur, Chief Marketing Officer (CMO) at Turkish Airlines, said: “We are pleased to partner with a leading financial institution of NBK’s stature and to offer Miles and excellent rewards to the bank’s customers by redeeming points using the Turkish Airlines’ advantageous “Miles&Smiles” loyalty program.”

“Redeeming points with the “Miles&Smiles” Program offers customers Miles on a variety of airlines. The earned Miles gain customers award tickets, in-flight service, cabin upgrades, extra baggage allowance, as well as a variety of benefits ranging from education, health, to shopping services and more,” he explained.

Customers can enjoy having the card free for life subject to annual spend threshold.

NBK Credit Cards are the best payment method for the convenience they provide to customers, in addition to the various benefits like eligibility to NBK Miles Program, Purchase Protection and Extended Warranty, as well as eligibility for NBK various draws.



Kuwait: NBK Launches Sustainable Financing Framework

29.03.2022

National Bank of Kuwait (NBK) launched its Sustainable Financing Framework as it continues to build a market-leading position in sustainable development, enabling and promoting responsible business practices to help steer the economy towards long-term value creation, as well as supporting Kuwait National Adaptation Plan (NAP) addressing climate change.

The framework details the four core components of the International Capital Market Association (ICMA) and Loan Market Association (LMA) principles, namely, Use of Proceeds, Process for Project Evaluation and Selection, Management of Proceeds and Reporting.

It is also aligned with the Green Bond Principles (GBP), Social Bond Principles (SBP) and Sustainability Bond Guidelines (SBG) published in June 2021 by the International Capital Market Association (ICMA).

Under the Sustainable Financing Framework, NBK can issue three types of instruments; First: Green Financing Instruments – the proceeds of which are exclusively allocated to Green Asset Categories. Second: Social Financing Instruments – the proceeds of which are exclusively allocated to Social Asset Categories. Third: Sustainability Financing Instruments – the proceeds of which are allocated to both Green or Social Asset Categories.
S&P Global Ratings provided its opinion on the alignment of NBK’s Sustainable Financing Framework with the components of the International Capital Market Association (ICMA) and the Loan Market Association (LMA), confirming that the “Use of Proceeds” is strongly aligned with the applicable principles.  Process for project evaluation and selection, Management of proceeds and reporting were also aligned with relevant principles.

Commenting on this development, Mr. Isam Al-Sager, Group Vice-Chairman and GCEO said: “The aim of establishing our sustainable financing framework is to integrate environmental and social governance standards into all our operations, in addition guides our transitions in support of a more sustainable and low carbon economy , all while supporting Kuwait’s sustainable growth enshrined in New Kuwait Vision 2035.

Emphasizing the importance of the framework, Al-Sager said that NBK’s sustainable financing framework is an important step bringing NBK closer to global capital markets, further strengthening NBK’s leading market position.

Al-Sager highlighted that NBK strives to embed  ESG practices into its long-term strategies, in addition to developing approaches  to assess climate change risk and integrating sustainability factors into NBK’s business plans.

He also pointed out that NBK has developed internal targets to reduce gross operational emissions by 25% by the year 2025. The Bank is also considering various technologies and R&D opportunities to expand its dependencies on renewable energy beyond 2025 with an aspiration to become net zero operationally by 2035.

Furthermore, NBK headquarters building has been designed and equipped with several environmentally- responsible aspects, “Being a certified LEED gold building, significantly improving all environmental factors that we collect, measure and report, including greenhouse gas (GHG) emissions and paper and plastic recycling”, Al-Sager said.

He praised NBK’s significant progress in terms of women’s participation in the labour force, as well as female board representation both in Kuwait,  and NBK’s international subsidiaries .

Additional governance measures included the restructuring of NBK Board Committees and the appointment of four independent members in the board of directors who bring with them extensive expertise in ESG practices. The Bank has also updated and published its policies to further enhance transparency, business ethics and integrity.

Al-Sager explained that NBK continues to focus on employee training and development, education, cybersecurity and data protection, in addition to the Bank’s commitment to labor and human rights practices.

NBK has expanded the scope of its sustainability disclosures and its commitment towards the principles of the Global Reporting Initiative (GRI) as a main framework for reporting, in addition to aligning its reporting to UN Sustainable Development Goals (SDGs), Kuwait’s National Development, and Boursa Kuwait’s voluntary sustainability disclosures.

It is worth mentioning that NBK is the first banking institution in Kuwait to issue a sustainability report highlighting the bank’s social, economic, and environmental initiatives and the implementation of corporate governance principles in accordance with the standards of Integrated Reporting (IR) Framework and the Global Reporting Initiative (GRI). The bank’s efforts in this regard over the past years were recognized by inclusion in the FTSE4Good Index and the Refinitiv AFE Low Carbon Select Index in MENA, in which NBK ranked first among regionals banks and Kuwaiti companies in terms of the index’s weight.



Kuwait: NBK Launches “Offers Like No Other for Al Shabab”

20.03.2022

National Bank of Kuwait (NBK) always thrive to provide Al Shabab Package with the best services and offers that suit their various lifestyles. In its efforts to meet their needs, NBK launched its campaign “Offers Like No Other For Al Shabab”, which offers a range of special and exclusive offers all over the year, in partnership with many leading institutions and brands.

The offers provided in the campaign are meant to cater to all the daily lifestyle needs of the youth, including food and beverage delivery apps, entertainment, educational, health, and telecom services.

The participating brands include:

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    VOX Cinemas

  • The British Council

  • The Space Arena

On this occasion, Mohammed Akram, Head of segments, Consumer Banking Group at National Bank of Kuwait said: “NBK is a partner for the youth in all their activities and their daily lives, through its top-notch services and exceptional offers, which we strive to tailor to their expectations.”

“Our campaign this year is exceptional considering the participating leading brands, which have strategic partnership with NBK. This is reflected in the services provided to our customers, in addition to the campaign’s exclusive special offers all year round,” he added.

Akram stressed that NBK always seeks to enrich the banking experience of the youth and focus on providing services that suit their modern fast-paced lifestyle, such as quick and easy transactions, in addition to campaigns featuring offers that cater to their daily needs, which we carefully identify through constant communication with customers.

Al Shabab is considered as key segment in NBK Consumer Banking Group for all the services, enhancements, cutting-edge payment solutions, as well as the prizes and exceptional offers we provide them.

Seeking to provide a better service to this segment, NBK allowed issuing NBK Al Shabab Prepaid Card for eligible Al Shabab Customers, without requiring transfer of their student allowance to the bank.



Kuwait: NBK the Platinum Sponsor of GUST Career Fair

15.03.2022

In line with its commitment to supporting young national talent and qualifying them to labor market, National Bank of Kuwait (NBK) participated as the Platinum Sponsor of the career fair of private sector job opportunities for the Kuwaiti youth, organized by Gulf University of Science and Technology (GUST).

The Fair, which was held with physical attendance for the first time since the outbreak of the pandemic, over two days (March 13 and 14), aims to open direct communication channels between private sector companies and job seekers, to provide suitable job opportunities for students and fresh graduates.

NBK Group Human Resources staff were present at the bank’s booths to provide counsel to students about choosing the right future career for each of them, as well as to familiarize them with the nature of the banking business and guide them to the process of joining NBK.

On this occasion, Mr. Emad Al-Ablani, GM – Group Human Resources at National Bank of Kuwait, said: “NBK’s vision and mission has always been to invest in local talent, which makes us the employer of choice for Kuwaiti talent.”

“NBK enjoys a strong work environment culture and provides large support to its employees, as well as continuous unique opportunities for career development. This includes training programs and practical experience, which aim to enable them develop their skills and expertise to be qualified leaders of the development of the banking sector in the future,” he added.
Investing in local talent comes as part of the efforts to achieve NBK’s goals related to the Kuwaitization policy, he noted.

Al-Ablani stressed that NBK prides itself as a source of professional talent in the local market, thanks to its various training programs like NBK Academy and “Tamakan” career readiness program, which mainly target fresh graduates demonstrating special skills.

On her part, Gadeer Al-Kooheji, Recruitment Manager, Group Human Resources at National Bank of Kuwait said: “The strategy of Group Human Resources Recruitment Team is to attract the best talent, serve the goals of the New Kuwait Vision 2035, and strive to increase the national labor ratio in the banking sector and support the national economy by attracting local talent.”

Al-Kooheji emphasized that NBK’s employment policies are based on equal opportunities and gender diversity. In 2021, NBK continued to attract high-caliber talent, by recruiting 376 new employees, up by 3.09% compared to 2020, including 335 Kuwaitis, as national labor ratio stood at 74.6% as of end of 2021.

“GUST Career Fair is one of the key events that provide an opportunity for NBK to spread its work culture among students and fresh graduates, and encourage them to work in the private sector in general, particularly in the banking sector, by providing them with training programs qualifying them to navigate their way into the labor market,” she pointed out.

NBK’s efforts in soliciting national talents go in line with its development and training plans aimed to invest in national cadres and prepare a promising banking generation. The Bank also offers a number of training courses and professional academic programs, being one of the leading banking institutions in Kuwait in organizing training programs for the youth.
 



Kuwait: NBK’s Iconic Headquarters Achieves the Gold Certification for Leadership in Energy and Environmental Design

13.03.2022

The iconic National Bank of Kuwait Headquarters, Kuwait has made a new achievement by obtaining the LEED v2009 for New Construction Gold-certified status from U.S. Green Building Council (USGBC).

National Bank of Kuwait Headquarters is the first LEED Gold-certified building in Kuwait under the LEED v2009 Certificate for Building Design and Construction granted by USGBC. It also ranks as the third largest building to receive this certificate in the MENA region, and among the top 2% of the world’s largest buildings in this category.

NBK’s building achieved the Gold-certified status with a total score of 67 points, reflecting the Bank’s commitment to adopt the highest sustainability standards and its strides to reduce its environmental footprint by creating this exemplary model for construction in Kuwait.

LEED (Leadership in Energy and Environmental Design) is the most widely used green building rating system in the world incorporating seven areas of concentration: Sustainable Sites, Water Efficiency, Energy and Atmosphere, Materials and Resources, Indoor Environmental Quality, Innovation in Design Process and Regional Priority.

On this occasion, Mr. Isam Al-Sager, Group CEO of National Bank of Kuwait said: “By receiving this prestigious certificate, NBK demonstrates the progress it is making in achieving the strategic pillars of sustainability.”

Al-Sager mentioned that NBK has set specific goals for sustainable business and formulated standards at the bank level including a pivotal role for climate protection in the future business model. In this context, the new building’s receiving of this certificate reflects the Bank’s commitment to placing environmental protection as a top priority at the heart of its future agenda.

In line with its CSR commitments, NBK supports the global trend of transitioning to low-carbon economy and mitigating the risks of climate change, he added.

Al-Sager noted that NBK strives to develop its ESG practices to become one of the key considerations in developing long-term strategies.
In recognition of its strides in this regard over the past years, NBK was consistently awarded the highest ratings under the global ESG indices, he stated.

The LEED Gold certificate was the fruit of dedicated efforts and strenuous work for months to make this achievement, which came after a series of evaluations and tests. In this phase, it was focused on the building’s various characteristics, innovation in design and other technical aspects, after which the Bank succeeded in joining the list of leading institutions and projects around the world incorporating the principle of green building and sustainable practices in its business, with a view to improve the lives of people and communities.

LEED provides a framework for healthy, highly efficient, and cost-effective green buildings, with positive impacts on environment, by reducing carbon emissions, as well as health risks, by reducing diseases resulting from air pollution, thanks to the use of innovative ventilation systems, designs that reduce water and electricity consumption, recycling, and creating an atmosphere that drives better performance for employees working in LEED-certified buildings.

Caring for the environment is a vital priority for NBK, in conjunction with its commitment to environmental responsibility by actively measuring and assessing the environmental impacts of our business, and managing its operations to reduce water and energy consumption, recycling of materials, and focusing on reducing GHG (greenhouse gas) emissions.

In line with its strides to embrace modern architecture of green buildings, NBK designed its headquarters in a way that ensures harmony with the surrounding environment and reduces any negative environmental impact by using low-emission materials, including the paints, coatings and adhesives, in addition to a construction and building operations waste segregation and management system, and 20% of all materials used are with recycled content.

The new headquarters also features a large open area of 60% of the land footprint and 100% energy-saving light-emitting diode (LED) lighting system.

The building also incorporates vertical shielding fins that plays structural, architectural as well as energy performance role, thermal energy storage; chilling ice overnight for use in the tower’s air conditioning during the day, as well as energy-efficient under-floor air conditioning on all floors that improves both thermal comfort as well as air quality for occupants.

Other green characteristics of the building include grey water recycling system used to offset around 60% of potable water demand for WC flushing, and use of zero ODP and very low GWP refrigerants for HVAC systems to prevent ozone-damaging and reduce Global warming impacts.
The building embodies a rich past and an ambitious future, as reflected in the innovative, environment-friendly design and engineering, as well as world-class specifications, demonstrating the Bank’s prestigious position on the local and regional banking arenas.

The artfully designed building soaring for 300 meters, divided into 63 floors, with a total area of 1.22 million sq.ft., has become one of the new landmarks of the financial district in the heart of Kuwait City.

It is worth mentioning that USGBC measures performance and set the standards that encourage continuous improvement and commitment to promoting sustainability and economic prosperity. Cities and communities that achieve LEED certification reduce carbon emissions and create a healthy environment and strive to improve the lives of their people.

National Bank of Kuwait places ESG as a core principle in its business, continuing its responsible role in supporting the global trend for transition to low-carbon economy, with special focus on assessing the direct and indirect environmental impact of our operations, especially as the risks of climate change continue to emerge.



Kuwait: NBK Wins “Best Retail Bank in Kuwait” at Service Hero 2021 Awards

10.03.2022

National Bank of Kuwait (NBK) has received the award of Best Retail Bank in Customer Services in Kuwait for 2021, according to Service Hero Customer Satisfaction Index, for the 11th time.

NBK was named the winner of the award during the virtual ceremony held by Service Hero to announce the index’s results. The award was presented in a ceremony attended by Mr. Salah Al-Fulaij, CEO of National Bank of Kuwait – Kuwait, Mr. Mohammed Al-Othman GM - Consumer Banking Group, as well as a number of the executives of Consumer Banking Group.

Service Hero is a highly reputable customer satisfaction index that collects the voice of customers on service standards and creates a list of service providers ranked by category. The index partners with the American Customer Satisfaction Index, is a member of ESOMAR and is backed by an independent Advisory Council to ensure all results are impartial, objective and accurately reflect the voice of the customer. The Advisory Council includes academics and business professionals representing leading companies and institutions in Kuwait and the UAE, including: American University of Kuwait (AUK), Australian College of Kuwait (ACK), Gulf University for Science and Technology (GUST), Abu Dhabi University and Zayed University.

The award of “Best Retail Bank in Customer Services in Kuwait” is fully based on customers’ assessment of banks in Kuwait. Service dimensions evaluated include reliability, speed, product quality, value, location, staff quality, call center and website. The Index also rates overall satisfaction, loyalty and comparison to an ideal.

On this occasion, Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait said: “We aim to reach the highest level of customer satisfaction by ensuring we provide unique and advanced banking products and services that meet the needs and expectations of our customers.”

Al-Othman noted that before launching and products or services, NBK conducts multiple studies and surveys using scientific methodology and data analysis to ensure that they satisfy the needs of its customers while implementing the most advanced standards available globally.

“Our strategy for digital transformation, specifically our excellence in digital services and solutions, has significantly contributed to increasing customer satisfaction with our service and enriching their banking experience,” he added.

Al-Othman pointed out that during 2021, NBK introduced many new advanced banking services and enhancements to its digital channels, especially NBK Mobile Banking, in addition to providing an exceptional rewards program featuring exclusive draws and valuable prizes.

During the year 2021, NBK launched a variety of high-quality banking products and services that gained the trust of customers, focusing on advanced payment solutions and digital services through the updates of NBK Mobile Banking App and NBK Online Banking, as customers showed an increasing reliance on these channels for their banking transactions over the past period.

 

To view all information related to the awards granted by Service Hero, please visit their website:

https://www.servicehero.com/en/?country=kw



Kuwait: NBK Announces the Winner of KD 125,000 in Al Jawhara Monthly Draw

08.03.2022

National Bank of Kuwait (NBK) continues to reward its customers with an exquisite array of draws, prizes and offers all year round. In this context, the bank announced Hesham Abdullah Jassim Al-Qallaf as the winner of Al Jawhara monthly prize worth KD 125,000 for February 2022.

The draw was held live on NBK’s Instagram page in the presence of a representative from the Ministry of Commerce and Industry, as well as representatives from NBK, noting that Al Jawhara monthly and quarterly draws are conducted in the presence of a representative from Deloitte.

NBK recently released an advertising video for Al Jawhara Account, which focused on the possibility of making dreams come true for all family members, since Al Jawhara Account provides a great opportunity to save and win weekly, monthly or quarterly prizes.

Before conducting the monthly draw for February, NBK launched an engaging competition on its Instagram page, which was related to the advertising video with a question about how many times the jewel showed in the video, and 2 winners received KD 50 each.”

On this occasion, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking, National Bank of Kuwait, said: “We congratulate the winner of the monthly draw, and promise our customers more engaging events all year round, and chances to win in the draws and get exceptional rewards and prizes.”

Al-Nusif affirmed that NBK is committed to provide customers with an integrated banking experience including exclusive rewards, top-notch banking products and services, and quick and easy banking.

“Al Jawhara Account provides a saving vessel for customers with chances to win at the same time in Al Jawhara weekly, monthly and quarterly draws, through which we aim to reward our customers” he added.

On the other hand, NBK announced the names of the winners of Al Jawhara weekly draws for February worth KD 5,000 each including: Bibi Rajab Ramadan, Ebrahim Omar Al-Mawash and Mohammad Houmod Al-Enezi.

It is worth mentioning that Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives the customer a chance to be one the next lucky winners, and if no withdrawal or transfers occur on the account during the holding period, customers will receive an additional chance for every KD 50 held in the account, doubling their chance to win.

Since 2012, National Bank of Kuwait has rewarded loyal customers with a total worth of annual prizes amounting KD 2,200,000 in Al Jawhara weekly, monthly and quarterly draws.

In addition to providing top-notch, cutting-edge and highly secure banking services, NBK is keen to give customers a variety of offers, rewards and prizes matching their interests all year round.



Kuwait: NBK Supports “Let’s Be Aware” Campaign for the Second Year in a Row

06.03.2022

In line with its commitment to support the initiatives aiming to raise community awareness and to actively participate in promoting financial culture and inclusion among all segments of society, National Bank of Kuwait (NBK) continues to support the activities of “Let’s Be Aware” banking awareness campaign for the second year in a row.

The Bank continues to intensify awareness campaigns by publishing educational materials and awareness content on all its social media platforms digital channels, with the aim of shedding light on the rights of customers and educating them regarding dealing with banks.

On this occasion, Mr. Sulaiman Al-Marzouq, Deputy CEO of National Bank of Kuwait - Kuwait, said: “For the second year in a row, NBK strongly supports “Let’s Be Aware” campaign, which comes as an initiative from the Central Bank of Kuwait and Kuwait Banking Association. This support reflects NBK’s belief in the importance of promoting financial culture among the different segments of society and raising awareness about how to make the utmost benefit from the various services provided by banks.”

Al-Marzouq indicated that NBK is a key and active partner in all initiatives aiming to raise awareness, in collaboration with the Central Bank of Kuwait and all concerned authorities.

As the leading financial institution in Kuwait and the region, NBK is always keen to organize various events that contribute to raising community awareness about all issues related to the banking sector, he added.

The “Let’s Be Aware” campaign adopts a highly important awareness agenda including familiarizing customers with banks’ role as financial intermediaries, the importance of saving and investment and ways to benefit from the products provided by banks, he explained.

It is worth mentioning that the “Let’s Be Aware” campaign aims to raise awareness about customers’ rights in relation to personal finance, whether consumer or housing loans, the mechanism for submitting complaints about banking services, in addition to the different types of bank cards, and main precautions for protection from fraud, and awareness about the risk associated with “loan shark” schemes, and high-risk investments, as well as other key topics.

The campaign comprises many topics such as the process of borrowing, bank cards, awareness of the rights of special needs customers, as well as tips related to cybersecurity and the protection of bank accounts. It also provides guidance regarding complaint submission mechanisms and protection of customers’ rights, and introduces the functions of the banking sector and its role in stimulating and developing the economy, in order to create awareness among all segments of society about banking and financial dealings.



Kuwait: NBK Launches a Photography Competition Themed “My Country Through My Eyes”

24.02.2022

As part of its activities marking the celebration of the National Days, National Bank of Kuwait (NBK) launched the biggest photography competition in Kuwait titled “My Country Through My Eyes”.
The competition targets professionals and amateurs to participate in capturing the best of Kuwait City monuments and NBK Headquarters iconic architecture.

It will last until 28 February, and the winners will be selected by a jury of professional photographers including Faisal Al-Bishr, Ali Younes and Abdulaziz Al-Sorayia, and rewarded with total prizes worth KD 6,600 during the first week of next March.

Individuals wishing to participate in the competition can visit the website www.nbkcompetition.com and enter their personal details to be enrolled as contestants, in addition to choosing one of the three categories of the competition they would like to participate in: Landscape Photography, Drone, and Video (Timelapse or Hyperlapse).

The first three winners from each category will be rewarded with KD 1000 for 1st place, KD 700 for 2nd place, and KD 500 for 3rd place.

On this occasion, Yaqoub Al-Baqer, Public Relations Manager at National Bank of Kuwait said: “NBK’s launch of the photography competition, which is the biggest of its kind, comes in line with its endeavors to encouraging creative talents and showcasing the cultural and aesthetic side of Kuwait.”
The competition aims to give Kuwaitis the opportunity to express their love, loyalty and belonging to our bountiful homeland, and to show the beauty of Kuwait to the region and the whole world through a variety of amazing photos, he added.

Al-Baqer pointed out that NBK is always keen to organize activities and events reflecting the celebration of National Days, being a core social commitment in the bank’s culture throughout its history.
Organizing these activities and events demonstrates NBK’s active participation in the various occasions and national days, in line with its CSR and community service commitments.

It has been the tradition of NBK to launch a variety of social initiatives during February every year on the occasion of the National and Liberation Days, as well as patriotic songs that stimulate national pride in local culture and social traditions, underscoring the significance and historical connotations of this occasion. This year, NBK released a song titled “Water is Kuwait’s Past and Future.. Conserve it.” marking the launch of a national initiative for water conservation, which comes in line with its strategy to achieve sustainability.
 



Kuwait: stc signs strategic financing facility with NBK worth KD50 million

22.02.2022

Kuwait Telecommunications Company – stc, signed a long-term financing facility with the National Bank of Kuwait (NBK) Group. The KD50 million facility, extending for a period of 6 years, supports stc’s vision in enabling digital transformation and implementing its expansion strategy across its core businesses through acquisition transactions and expanding the operational activities while covering the capital expenditure.

The Executive Management Teams from both entities attended the signing ceremony held at stc Head Quarters, where the agreement was concluded in the presence of engineer Maziad Alharbi, stc – Kuwait Chief Executive Officer, Salah Al-Fulaij, NBK – Kuwait Chief Executive Officer, Mohammed Al-Faran, stc – Kuwait Chief Financial Officer and Ali Fardan, NBK – Bahrain General Manager.

On this occasion, Alharbi, stc – Kuwait CEO, said, “This agreement reflects the strategic partnership and the mutual trust shared between stc and NBK since the commercial launch of stc in Kuwait. On the side line of this ceremony, I would like to take this opportunity to thank NBK’s & stc executive management along with their respective teams for their ongoing support and cooperation in arranging and executing this mutual beneficial transaction.”

He added, "This agreement supports the Kuwaiti economy and the country’s future growth prospects where stc aims to support the government’s digital transformation journey within the business sector, and to offer innovative solutions. Additionally, this financing facility agreement reflects the banking industry’s trust in stc’s operational & financial performance for the high quality and good cash flows that stc has maintained. This agreement will also support stc in implementing its sustainable business growth and expansion strategy, while switching from providing traditional services to offering digital, cloud, internet of things (IOT), Data Center as well advanced IT solutions within the integrated communications technology sector, in line with Kuwait’s digital transformation journey.”

Alharbi added, “stc’s future plans focuses on gaining market leadership and being a pioneer through providing an effective model based on its digital platforms where stc seeks to enter strategic partnerships within the ICT sector and explore more smart investments to address the challenges in the market”

Alharbi also said, "We will spare no effort towards enhancing the efficiency of our business model and the wide array of offerings and quality services. Our goal is to provide exceptional services to our individual customers and support the needs of our enterprise customers, whether they are large corporations or SMEs, by providing flexible and seamless integrated solutions under one umbrella of unique services, ultimately creating an added value to shareholders and stakeholders alike.”

On his part, Salah Al-Fulaij, the Chief Executive Officer of NBK – Kuwait, said, “This financing deal is a new demonstration of the solid and long-standing relations between NBK Group and stc.”

Al-Fulaij noted that NBK maintains its leading position as the bank of choice for financing major deals and mega projects in Kuwait, thanks to its strong balance sheet and long experience, in addition to the exceptional and sustainable relations with its clients at the local and international levels.

“NBK enjoys a strong financial position and a dominant share in the trade finance market,  which ensures its participation in major deals across many vital sectors, thanks to its top-notch customer service and the added value it provides, supported by its regional and international footprint,” he added.
Al-Fulaij stressed that NBK continues to seize opportunities on the local and regional arenas, based on its historical role in leading alliances of mega deals and financing major strategic projects across many sectors, consolidating its leading position as the top partner of leading local and regional companies in financing their expansion plans.
 



Kuwait: Weyay App Launched on App Store and Google Play

22.02.2022

Weyay- Kuwait’s first digital bank, designed and built for the youth by the youth, launched in Apple Appstore and Google Playstore earlier this year. Now, the app is available to all eligible customers to download and sign up at their own convenience, using their Kuwait Mobile ID or scanning their Civil ID.

Within a few weeks of launching in the stores, Weyay has already enabled thousands of young customers to open a bank account in just a few minutes, totally paper-free. Interestingly, over half of these customers chose to open their accounts later in evenings and at night, typically after traditional bank branches’ working hours.

Weyay supports seamless transfer and crediting of the university allowance for Kuwaiti Students to their account. Research with the new users shows they are most excited about the smooth account opening experience, without the need to go anywhere or to sign any documents. They also love the fact that they can choose and customize their debit card and have it delivered to them promptly. Many took to social media to show off their freshly delivered Weyay cards and its unique packaging.

Staying true to its commitment to engaging with the youth in the most exciting ways, Weyay launched its uniquely entertaining Pop-up experience center, starting with the 360 Mall and slated to go around universities and other malls over the coming months. The pop-up store reflects world-class experience and design, inviting customers to get playful, win instant surprises, learn more about the Weyay app or just show off their talents in the special community section of the pop-up.

Speaking on this, Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait said: “Through in-depth researches and studies, we knew that we needed a fundamental change in our approach to banking. We had to provide an experience most relevant to the needs and ambitions of our youth.”

“Weyay provides the youth with innovative, first of its kind services in the Kuwaiti banking sector, and we will continue to offer more banking products and solutions that meet their expectations,” Al-Othman continued.

“We believe in the spirit of You Can and are here to power this young ambitious generation to achieve their goals and unlock new possibilities for themselves and our nation. Therefore, we launched our campaign “Tegdar Weyay” which resonates the brand’s purpose and the ideas of all of the young minds that helped shape Weyay as it is today,” he added.

Al-Othman concluded by saying: “We are proud of the youth’s remarkable interest in opening new accounts, and promise to sustain and enhance their trust by continuing to offer brand new innovative services that are on par with leading international standards.”

Last year in November, National Bank of Kuwait (NBK) had announced that it was introducing a brand new digital bank, Weyay, and opened up the brand for early registrations. In just a few weeks from then, the bank started selectively inviting its first set of registered users to sign up and open an instant bank account.

It is worth mentioning that the exceptional interest of the youth in opening new accounts with Weyay is the fruit of many months of research and close collaboration with groups of GenZ-ers, based on which Weyay was created as a brand and product personalized to the needs of Kuwait’s youth. Weyay is the vehicle of Gen Z’s ambitions helping them grow to progress Kuwait further through their individual success.



Kuwait: NBK Launches Its Salary Acquisition Campaign With Various Superior Rewards

20.02.2022

National Bank of Kuwait (NBK) continues launching outstanding campaigns aiming to offer unique rewards to its customers. This year, the bank has launched a new Salary Acquisition Campaign giving customers the opportunity to get a 0% loan, points on the new KWT Visa Infinite Credit Card redeemable as cash, or a free iPhone 13 Pro.

NBK is committed to giving its customers the best options in the market by offering a variety of acquisition gifts to suit all customer needs and expectations.

Salary acquisition benefits leave it to the customer to choose between a 0% loan, exclusive eligibility for the KWT Visa Infinite Credit Card with up to 300 points, or a free iPhone 13 Pro with Ooredoo. The NBK KWT Visa Infinite Credit Card not only offers the highest cashback rates in Kuwait, but earing and using points has never been easier as cardholders receive KD 1 for each point earned. Customers can get the free iPhone 13 Pro device in cooperation with Ooredoo when signing a 2 year Postpaid Shamel package that has unlimited minutes in addition to 100 GB of data.

On this occasion, Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait said: “NBK Salary Acquisition Campaign for this year is exceptional with rewards tailored to our customers’ needs and expectations according to their various lifestyles.”

“Salary transfer to NBK provides customers with integrated investment and finance banking solutions as well as a rich experience including cutting-edge digital banking services and payment solutions,” he added.

Al-Othman affirmed that NBK is keen to strengthen its solid relationships and cooperation with leading institutions in Kuwait in an effort to introduce offers with exquisite benefits for customers.

When transferring their salary to the bank, NBK Customers get a wide range of benefits including access to the largest branch and ATM network in Kuwait, as well as the broad geographical presence across key regional and global markets

NBK Customers can make their banking transactions in a quick and easy way, anytime through the bank’s digital banking channels, mainly NBK Mobile Banking, which the bank is continuously developing and enhancing making it the most popular banking option for customers.



Kuwait: 1.5 Million Views for NBK’s Song in Celebration of the National Days

17.02.2022

National Bank of Kuwait (NBK) is keen to celebrate the National Days every year by presenting an exquisite song to share citizens their celebrations of these days. This year’s song titled “Water is Kuwait’s Past and Future.. Conserve it.”, marks the launch of a national initiative water conservation launched by NBK, which comes in line with its strategy to achieve sustainability.

Similar to the songs presented by NBK in celebration of the National Days in the previous years, the song “Water is Kuwait’s Past and Future.. Conserve it.” this year attracted over 1.5 million views on NBK’s YouTube channel on the first days of publishing.

This song brings together poet Bader Bouresli and composer Ghannam Al-Dikan, who, after the absence of cooperation between them for 30 years, reunited to embody their usual creativity in this exquisite national song performed by songstress Haneen.

On this occasion, Basma Khaled Al-Hassan, Advertising Manager at National Bank of Kuwait said: “Our celebration of the National Days has become an annual tradition for NBK. Every year, we aim to present a special work of art that delivers a national message, and through which we share the Kuwaiti people their celebrations of and pride in our Country and to its progress and prosperity.”

“The song this year is exceptional as it marks the launch of a national initiative sponsored by NBK that lasts throughout the year and aims to conserve water and rationalize its consumption. This comes in line with the bank’s intensive efforts to achieve sustainability and its commitment to implementing ESG standards,” she added.

Al-Hassan expressed her pleasure with the massive interest to watch the song, which reflects people’s keenness to watch NBK’s new ads every year, as these songs have become patriotic works of art cherished in the memory of generations.

Conserving water and rationalizing its consumption is one of the key achievements of NBK in sustainability area in 2020, as the bank succeeded in significantly reducing water consumption.

It is worth mentioning that the design and management of NBK’s new headquarters represent a role model for green buildings, as the building was fully designed and implemented in line with LEED Gold requirements, the leading green buildings standards. It also features grey water recycling system for EWC flushing, and an energy-saving light management system.

It has been the tradition of NBK to actively participate in various occasions and national days, as part of its CSR commitments. The bank had launched many initiatives related to the National Days, such as “Watani Al-Kuwait” initiative, “Hatha Hwa lKuweiti”, “Habibityi ya Kuwait” operetta, “Al Sidra” and many other songs that are still engraved in the memory of all Kuwaitis for many years and successive generations



Kuwait: Al-Fulaij to the Youth: Prepare Yourselves for a Future Dominated by AI and Data Analytics

08.02.2022

“Tamakan” training program, held with strategic sponsorship from National Bank of Kuwait (NBK), hosted a panel discussion in which Mr. Salah Al-Fulaij, CEO of NBK – Kuwait lectured the participants giving them tips on the best ways to develop their career and shared with them, in an open discussion, his extensive experience in the banking business.

Al-Fulaij reviewed his journey since in the banking sector, which started about 40 years ago. In the early 80’s, he joined NBK for a 6-month training. However, during this short period, he found a great passion that prompted him to decide to make a career shift to banking.

Passion for math

Al-Fulaij said: “I was particularly fond of mathematics since I was young, and I was looking forward to being a university professor in this field, but I turned to studying engineering, which is very similar to business and finance, as I joined The University of Miami College of Engineering, USA.”
Al-Fulaij narrated: “When I first joined NBK, I had much determination and challenge as I pursued my MBA in Business Management while moving between different departments, then I worked at the Credit Department at New York Branch, after I returned to Treasury Department, which I quickly became attached tom due to the dynamic nature of work in this department, which serves as the link between the bank and the local and international financial markets. After that, I moved to investment and asset management at NBK Capital and eventually returned to NBK.”

Al-Fulaij accentuated that the eagerness to develop was always the driver and the positive energy for achieving further progress in his career, noting that in a rapidly changing world, development is an ongoing process, especially in the era of huge amount of data, which we are now learning how to benefit from, as data has become a wealth generating huge returns.
The audience’s interaction with Al-Fulaij’s speech was noticeable, as he affirmed for the trainees that if they do not go to work every day feeling that you enjoy what they are doing, then they are surely in the wrong place and job, calling them to challenge themselves to realize their ambitions and dreams in the future.

Finding creative people

In a question about the challenges he faces as CEO, Al-Fulaij said that finding creative and competent people and high-performance work teams who have great passion and ambition is the biggest concern and challenge for any leader.

“We are always looking for people having creative thinking and searching for innovative solutions. A clear example of this is the Kuwaiti team who worked day and night, and recently achieved a great accomplishment in our digital transformation journey by launching “Weyay” as the first digital bank that embodies the requirements of Kuwaiti youth,” he added.

Al-Fulaij pointed out that the challenges also include the strategic vision and the future steps that we must take for the next five years. People need banks for 3 things, which are deposits, money transfer and borrowing, when needed. Therefore, it is our responsibility to develop these services and provide them to customers in the fastest and best way possible.

“The banking industry is changing rapidly, as we are now living in an era where “your branch is in your pocket” and you can make all your banking transactions with one click or tap. This requires hard work to keep pace with this advancement in a way that enriches the customer experience.

Perseverance in learning

Al-Fulaij called on the trainees to enhance their skills with training programs that are designed according to the requirements of the labor market, which has become rapidly changing. He mentioned that he always advises his children to be perseverant in learning and knowledge acquisition, pointing out that being satisfied with a university degree only means staying behind the world is moving and developing and delay in catching up with this development and wasting opportunities for a better future.

“Raise the ceiling of your ambitions to the highest positions. The youth are part of the success of our institution, as they serve our customers and our community, build technology, take strategic decisions with us, manage risks, lead innovation, and their presence ensures our prosperity at the present time and in the future.”

Giving his advice to the youth navigating their early career, Al-Fulaij said: “You should be well-prepared for a future in which technology and digital trends dominate all aspects of life, which requires a change in educational priorities to include artificial intelligence (AI) software, robotics and data analytics.”

He called on the trainees to make their ambitions sky high and to benefit from the valuable training programs like “Tamakan” to enhance their skills through knowledge and exposure to the labor market and its requirements, which will help them make the right decisions in their future career.

Al-Fulaij advised the trainees to plan early for the future, noting that success requires a passion for development, a mind that is eager to learn and striving to make achievements, explaining that the present generation of the youth is fortunate with this huge advancement offering easy access to the sources of knowledge.

 



Kuwait: NBK First Bank in the Middle East to adopt SWIFT Payment Pre-validation service.

06.02.2022

National Bank of Kuwait (NBK) has successfully launched Payment Pre-validation, a highly advanced solution that helps make cross-border payments faster and more secure, in partnership with SWIFT the world’s leading provider of secure financial messaging services, which is introduced for the first time in the Middle East.

The new service allows to reduce risks by early detection of fraud and avoid many cases of rejection and delay caused by incorrect or missing information about the beneficiary when initiating the payment process. It also allows to validate the beneficiary’s account details with the recipient through an app interface at the beginning of the process to identify and resolve any data or account issues and before payment is executed.

Currently, NBK is piloting with HSBC due to their readiness on this services as more banks are expected to join in due course.

On this occasion, Mr. Mohammad Al-Kharafi, General Manager, Head of Group Operations at National Bank of Kuwait said: “Launching the new service comes in line with NBK’s unwavering efforts over the past years towards developing the main infrastructure of the payment and remittance systems for more efficiency, and better, faster and safer services to customers.”

NBK is always keen to embrace the latest innovations in Fintech to upgrade the banking services provided to its customers through all over its branches across 4 continents and 15 countries worldwide, he added.

Al-Kharafi stressed that NBK is pumping large investments into developing payment solutions and services, in line with its digital transformation roadmap and agenda, seeking to reinforce its leading position, both locally and regionally.

Meanwhile, Onur Ozan, Head of Middle East, North Africa and Turkey at SWIFT said:

“Payment Pre-validation is all about reducing friction and bringing end-to-end efficiency. It is key to enabling fast and frictionless payments across the world and will enable our customers to provide better, faster and new services to their own end clients.” 

It is worth mentioning that the National Bank of Kuwait has recently launched SWIFT Payment Controls, which is the latest smart solution that helps in mitigating fraudulent attacks, stopping high-risk payments in addition to enhancing security level, thanks to its unique alert and reporting capabilities. The service provides controls including real-time alerting and blocking of sent payments to detect and prevent high-risk payments, as well as providing protection by blocking suspicious payments and daily reporting of transaction status and recovery.

NBK is also the first bank to introduce the latest technologies in instant payments and transfers in Kuwait, including tracking transfers on its digital channels: NBK Mobile Banking, NBK Online Banking and NBK Online Corporate Banking, enabling customers to check the status of their transfers online in quick and secure way.



Kuwait: NBK Reports Net Profit of KD 362.2 million for FY 2021

27.01.2022

National Bank of Kuwait (“NBK”, the “Bank” or the “Group”) has announced its financial results for the twelve-month period ended 31 December 2021. NBK reported a net profit of KD 362.2 million (USD 1.2 billion), compared to KD 246.3 million (USD 814.4 million), improving by 47.1% year-on-year.

As of end of December 2021, NBK’s total assets grew by 11.9% on annual basis, to reach KD 33.3 billion (USD 109.9 billion), while customers’ deposits grew by 6.9% to reach KD 18.3 billion (USD 60.4 billion).

Customer loans and advances on the other hand grew by 12.7% compared to the same period last year, to reach KD 19.7 billion (USD 65.2 billion)while  total shareholders’ equity stood at KD 3.3 billion (USD 11.0 billion) by end of year 2021.

NBK’s Board of Directors has proposed the distribution of a cash dividend of 30 fils per share, representing 59.6% of net profit, in addition to 5% bonus shares (5 shares for every 100 shares). The cash dividend and bonus shares, if approved by the shareholders’ general assembly, shall be payable to the shareholders after obtaining the necessary regulatory approvals.

Earnings per share (EPS) stood at 47 fils, as compared to 31 fils in 2020.

Commenting on the results, NBK Group Chairman, Nasser Al-Sayer, said:
“NBK delivered strong financial results despite the continued challenges posed by the pandemic on the operating environment and the global economy.”

“NBK’s performance affirmed the flexibility and diversity of the Bank’s business model in 2021 through achieving superior returns for its shareholders. The Bank demonstrated its unique ability to overcome the disruptive operating environment whilst persisting to invest in human resources and in our digital agenda to secure future growth,” he noted.

Al-Sayer added: “The bank enjoys a solid financial position alongside a strong and stable capital base; which supports our ability in meeting the growing needs of clients. Throughout the year, the Bank invested heavily in its strategic digital infrastructure in order to position NBK to grow and prosper over the long term.”

“Despite the continued state of uncertainty stemming from the repercussions of the pandemic, the Bank maintained its commitment towards rewarding and adding value to shareholders through strong cash dividends and bonus shares distributions,” he elaborated

”The operational environment in Kuwait is promising in 2022 and we are optimistic with regards to the opportunities embedded; in light of the high vaccination rates which would eventually enhance business sentiment and contribute positively to economic growth alongside the support to the state’s fiscal standing from the recovery in oil prices,” he mentioned.

“We take pride in the progress that we achieved in implementing the highest standards of corporate governance whilst embedding sustainability as an integral part of our corporate culture and operations. Furthermore, we will continue our promises in achieving responsible and sustainable growth and to sharing our successes with the communities in which we operate,” Al-Sayer stated.

Al-Sayer affirmed that: “NBK will continue in its responsible role in supporting the global objective of low-carbon emissions and mitigating the risks of climate change whilst delivering strides across other sustainability initiatives. In this regard, we have set specific goals for sustainable business, and are keen on embedding climate-related considerations as part of our business model in the future.”

“We will continue to place considerable value on the health and safety of our employees and customers while ensuring the delivery of world class products and highest service quality. Moreover, the Bank will remain committed into supporting and contributing to the recovery of Kuwait’s economy,” he concluded.

On his part, NBK Group Chief Executive Officer, Issam J. Al Sager, commented:
“Despite the resurgence of Covid-19 cases and the uncertainty around economic outlook during 2021, NBK succeeded in recording solid profits and exceeded strategic targets set for the year.

The operating environment in Kuwait witnessed a moderate rebound that was characterized by higher consumer spending, improvement in business activity and volumes as well as gradual recovery in government spending and project awarding, which reached KD 1.5 billion in 2021.”

 “NBK delivered robust growth and strong financial performance across business lines. Regardless of the continued low interest rate environment, the Bank’s resilient loans and deposits growth contributed positively and supported in maintaining stable margins,” he added.

“Thanks to the proactive and conservative approach that NBK adopted since the beginning of the pandemic, we now bear the fruits of recording lower cost of risk levels which contributed positively in growing our bottom line profits. Our operating income for the year increased by 7.6% to reach KD 906.3 million; driven by a robust growth in core banking income,” he mentioned.

Al-Sager noted: “The Group continued towards achieving its strategic objectives with wealth management and Islamic banking conveying decent growth and further endorsed its financing dominance and capabilities across retail and corporate segments. Moreover, our non-interest income continues to grow, taking advantage of the different markets where we operate and the strong relationships the Bank has established with its customers over many years.”

“Our digital transformation continued to accelerate this year, driving efficiency and enhanced customer experience, while we also laid the foundation for future growth by launching Weyay, Kuwait’s first digital bank, to better attract and serve the needs of the youth,” he highlighted.

Al-Sager mentioned that “During 2021, NBK added a pool of prestigious awards in recognition of the quality of services and products delivered to clients. Likewise, the Bank asserted itself as a leading global financial institution issuer in the region as we succeeded in issuing two bonds to further enhance its capitalization & liquidity levels and to diversify the Group’s funding profile. The issuances marked a milestone for the Bank and further endorsed investors’ continuous confidence in the Bank’s prudent management and confidence in overcoming crises.”

“In 2022, we will intensify our focus in constantly designing and delivering innovative propositions to our clients. We will also upgrade our digital infrastructure foundations to enrich customers’ experience and to serve as a springboard for regional growth and expansion; as well as investing heavily in our people – who represent the engine of our growth and success,” he promised.

“NBK will remain agile in positioning and endorsing ESG as a core principle to the way we conduct and operate our business, with initiatives in relation to identifying and quantifying ESG already in place. Our commitment is ongoing, with special focus on assessing the direct and indirect environmental impact of our operations, especially as the risks of climate change continue to emerge.”

Performance and operating highlights FY 2021:
• Total assets grew by 11.9% year-on-year, to KD 33.3 billion (USD 109.9 billion)
• Net operating income of KD 906.3 million (USD 3.0 billion), increasing by 7.6% compared to FY 2020
• Customer deposits increased by 6.9% year-on-year to KD 18.3 billion (USD 60.4 billion)
• Total loans and advances grew by 12.7% year-on-year to KD 19.7 billion (USD 65.2 billion)
• Shareholders’ equity stood at KD 3.3 billion (USD 11.0 billion)
• Strong asset quality metrics, with NPL/gross loans ratio at 1.04% and an NPL coverage ratio of 300%
• Robust Capital Adequacy Ratio of 18.1%, comfortably in excess of regulatory requirements   

 



Kuwait: NBK Publishes the All-Inclusive Guide of Its Role at Supporting “Let’s Be Aware” Campaign

25.01.2022

Underscoring its intensified efforts in support of the banking awareness campaign “Let’s Be Aware” recently launched by the Central Bank of Kuwait, and its keenness to raise customer’s awareness and spreading the banking culture in society, National Bank of Kuwait (NBK) has published an electronic version of the all-inclusive guide of “Let’s Be Aware” campaign, for easy access and keeping.

The guide has been published on all NBK’s social media platforms, website, as well as via WhatsApp and soon via SMS for convenience of reference.

The document highlights NBK’s role in supporting the campaign, and provides a summary of all covered topics including: bank cards, the process of borrowing and financing, services provided for special needs customers, investment and savings, personal finance, security tips, customer protection, and virtual currencies.

Each topic in the guide includes a concise explanation, in addition to links to all details related to the topic on NBK’s website and social media accounts, giving the reader access to all audio-visual materials as well.

On this occasion, Abdul-Mohsen Al-Rushaid, AGM – Communications and Social Media at National Bank of Kuwait, said: “NBK is keen on supporting all the initiatives of the Central Bank of Kuwait, and we intensify our efforts in support of “Let’s Be Aware” campaign, in line with our endeavors to promote financial culture among all segments of society, and raise awareness about how to make the utmost benefit from the various services provided by banks.”

“Publishing the electronic version of the all-inclusive guide of NBK’s role in supporting the efforts of the “Let's Be Aware” campaign will serve as a reference that is easy to access and keep,” he mentioned.

Al-Rushaid accentuated the importance of the campaign’s awareness agenda, which focuses on educating customers on their rights and all the services they can avail, as well as spreading awareness on the importance of saving and familiarizing customers with appropriate investment channels.

“At NBK, we are committed to play our leading role in raising the awareness in society about all issues related to the banking sector, through our branches as well as all digital platforms, which have the highest penetration levels among all Kuwaiti banks,” he added.

Al-Rushaid noted that NBK is a key partner in all the initiatives and campaigns of the Central Bank of Kuwait aiming to raise financial awareness and banking culture among all segments of society.

It is worth mentioning that the banking awareness campaign “Let’s Be Aware” was launched by by the Central Bank of Kuwait in collaboration with Kuwait banks, with a view to spread the financial culture and enhance bank customers’ knowledge of their rights and obligations, and the best ways to benefit from the banking services. It also aims to promote the saving and investment culture, by publishing a variety of awareness materials provided by the campaign and information related to financial culture.

The campaign covers a variety of topics including the process of borrowing, bank cards, education on the rights of special needs customers, as well as tips on cybersecurity and protection of bank accounts. It also provides guidance regarding complaint submission mechanisms, protection of customers’ rights, introduction of the functions of the banking sector and its role in promoting and developing the economy, in order to familiarize all segments of society with financial and banking transactions.

For more information about the campaign, please visit:



Kuwait: NBK Launching New Services for the First Time in Kuwait on NBK Mobile Banking App

23.01.2022

National Bank of Kuwait (NBK) strives to enrich the banking experience of its customers by providing them services and enhancements to meet their needs and enable them to make all their transactions in a quick and easy way. In this context, the bank has added a new bundle of revamped and new services to NBK Mobile Banking App.

The newly released services include the ability to add a beneficiary, transfer money and more using QR Code through NBK Mobile Banking App, as well as adding Widgets to easily view account balance, credit card balance, as well as activation of all card types.

 

QR Code Transfers

NBK is the first bank in Kuwait to allow adding beneficiaries and transferring money to them in KD using QR code via NBK Mobile Banking App, thus saving the time and effort of adding NBK beneficiaries and making transfers.

The service is only available for NBK Mobile Banking users who can create the QR Code and save it in their photo gallery for convenient future use, or sharing via any app on their mobile.

 

Adding Widgets

For the first time in Kuwait, NBK provides new Widgets for viewing the account balance, credit card balance, NBK Rewards Points and locate the nearest NBK Branch.

NBK Mobile Banking App users on iOS can benefit from this feature with one easy tap/ swipe without logging in to the app.

By using this new feature, customers are able to view NBK Rewards Points in Kuwaiti Dinars, better control their spending, as well as locate their nearest branch.

 

Enhanced Side Menu

With the enhanced side menu of NBK Mobile Banking App, customers can navigate through the services easily and quickly.

The enhancements help customers to view NBK Rewards Program and NBK Miles Program in an easy way without any clicks after downloading the updated version of the app.

 

Card Activation

This is another new service added to NBK Mobile Banking App enabling customers to activate all cards using the app, as customers are required to activate their cards after receiving them. This includes all card types (Debit, credit and prepaid cards).

Commenting on the newly released services, Hala Al Shoaibi, Head of Digital Service Quality Management, National Bank of Kuwait said: “We are making consistent upgrades to NBK Mobile Banking App to meet our customers’ needs, and allow them to make their transactions quickly and easily, anytime, anywhere.”

By launching the new services, we mainly aim to help our customers better control their spending and access all the services of NBK Mobile Banking App with utmost speed and convenience, she pointed out.

“The new services and enhancements launched for the first time in Kuwait, come in line with our strategy to offer our customers a leading digital experience through NBK Mobile Banking App,” she added.

Al Shoaibi emphasized that NBK will continue to provide the NBK Mobile Banking App users with  new and leading services that live up to their expectations; especially after of the significant increase in customers’ reliance on the app for their transactions.

Through NBK Mobile Banking App, NBK aims to provide customers with a secure way to manage their money easily at any time. The app allows them to make various banking transactions that includes: opening a new account, viewing transactions made on account and credit cards, checking NBK Miles Points and NBK Rewards Points balance, paying credit card dues and different e-bills, locating NBK Branches and NBK ATMs/ CDMs across Kuwait, as well as requesting account statement, checkbook and other services.

The app also features a variety of advanced services like managing cards while traveling, and increasing the monthly transfer limit; making it the ideal travel companion.



Kuwait: NBK Unleashes the Potentials of the Kuwaiti Youth in “Tamakan” Program

20.01.2022

The new edition of “Tamakan” training program for fresh Kuwaiti university graduates offered by Creative Confidence Consulting Company was launched with the strategic sponsorship of National Bank of Kuwait (NBK) for the third consecutive year.

In this hands-on training experience, NBK hosts 34 trainees at different training locations at its headquarters for 3 months, starting from 18 January until 27 March 2022, during which the bank provides them with courses aimed to develop their skills and qualify them to the labor market.

The program was launched in a ceremony held at NBK’s headquarters following all precautionary and social distancing measures. This included holding a panel discussion with the trainees in the presence of the bank’s executive management, in line of their commitment to support all initiatives aiming to empower and develop the Kuwaiti youth and preparing them to be future leaders.

The panel discussion was headed by Mr. Isam Al-Sager, NBK Group CEO, Mrs. Shaikha Al-Bahar, NBK Group Deputy CEO, Mr. Salah Al-Fulaij, CEO of NBK – Kuwait, Mr. Sulaiman Al-Marzouq, Deputy CEO of NBK- Kuwait, Mr. Faisal A. Al-Hamad, Chief Executive Officer - Global Wealth Management at National Bank of Kuwait, as well as Mr. Emad Al-Ablani, GM - Group Human Resources, and Mr. Mohammed Al-Othman, GM - Consumer Banking Group at National Bank of Kuwait.

Investing into the future

On the sidelines of the panel discussion held at the program’s launch, NBK Group CEO, Mr. Isam Al-Sager noted that sponsoring Tamakan program comes in line with NBK’s unshakable commitment towards the youth and supporting them in their career considering that a real investment into the future.

NBK always places the youth as a top priority to ensure achieving a prosperous future for Kuwait, he added.

Al-Sager highlighted that these and other initiatives come in line with NBK’s commitment to its social responsibility and its role in achieving sustainable development, which depends on preparing an innovative, hardworking generation that is able to take responsibility.

He stressed that, as the largest Kuwaiti private sector institution, NBK always shows a role model in delivering on its social role and responsibility by contributing to qualification of young national cadres.

“The remarkable success achieved by the program over the past years was a great driver to continue our sponsorship of its new version. Therefore, I ask the trainees to show perseverance to realize their future goals, which are only attainable through dedicated efforts and hard work,” he concluded.

The quality of education

On her part, Mrs. Shaikha Al-Bahar, NBK Group Deputy CEO emphasized that investing in the youth is investing in a better future, therefore, the quality of education should be our top priority so that we can build a better future for our country.

Al-Bahar called on the government to work hard to develop the entire educational system, including the various stages of the educational process, in addition to the human factor represented in educational cadres.

“The rapid and changing development we are witnessing in all sectors and different industries by reliance on technology requires us to develop the human capital to keep pace with these developments to achieve sustainable growth, as the absence of well-qualified cadres means the inability to manage the country’s wealth in the future,” she explained.

Al-Bahar mentioned that the coronavirus pandemic showed the importance of digitization, as well as the urgent need to qualify the youth for a rapidly advancing and changing future, stressing the need to make a radical change in education to keep pace with what the labor market requirements, which is now looking for competent and experienced cadres in the areas of advanced technology, including artificial intelligence (AI) and robotic systems and programming.

Al-Bahar urged the youth to work hard to get prepared for the future to be active contributors in the development of Kuwait.

Having the passion

From his side, Mr. Salah Al-Fulaij, CEO of NBK-Kuwait advised the youth to raise the ceiling of their ambitions and have the passion to achieve their desired career development. He pointed out that developing personal skills and perseverance in knowledge acquisition and learning are critical factors for a successful career path and qualification for the highest leadership positions in the future.

Al-Fulaij stressed that to hold a leadership position at NBK, it took a long journey and years of dedicated efforts, giving, and unwavering pursuit of investing in one’s self, noting that success requires striving for development and unquenchable eagerness for learning and accomplishment.

Hard work and dedication

Speaking on this occasion, Mr. Sulaiman Al-Marzouq, Deputy CEO of NBK-Kuwait said that the government sector has an issue in fair job process, which creates much frustration for the youth aspiring for a successful career.

Hard work and dedication are the keys to development in the private sector, which provides proper guidance to enhance personal skills and helps identify the strengths and weaknesses for personal skills development, he elaborated.

Al-Marzouq emphasized that the new generation has much better potentials and capabilities than previous generations, as we are now living in a more developed and open era, and all a successful person needs is to develop a strategic plan to manage their strengths and highlight their skills.

Investing in one’s self

In his speech, Mr. Faisal A. Al-Hamad, Chief Executive Officer - Global Wealth Management at National Bank of Kuwait advised the Kuwaiti youth of the necessity of investing in themselves, early planning for the future, and focusing on joining an encouraging work environment that contributes to learning and development.

Al-Hamad called on the youth to search for an ideal that stimulates the potential energies and helps in development and thinking, which is pivotal in developing one’s personality in his career.

He advised the youth to be flexible, innovative and actively pursue knowledge in order to keep pace with this massive transformation taking place in the labor market.

Potential energies

Tamakan program requires full-time commitment being a full-time job experience; the program aims to develop the personal skills needed to become compelling candidates for employment in addition to motivating Kuwaiti youth to explore the potentials and energies within them, and unleashing the creativity of young cadres.

The program adopts the Blended Learning methodology, and focuses on many themes and workshops about creativity and innovation, design thinking, business model design, career exploration and innovative de-risking solutions.

Remarkable interest

Given the great success of the program’s first two editions, there was a remarkable interest in joining the program, with 550 applicants and 150 interviews, following which the number of trainees was increased to 34 trainees. The program also witnessed developing the methodology and design of educational materials by hosting international experts and holding workshops to stimulate the creative energies of the trainees.

Enhancing the skills

On the sidelines of the program launch event, Rana Al-Rasheed, Strategy Director at Creative Confidence expressed her pleasure with NBK’s sponsorship of Tamakan program for the third year in a row, noting that for 10 weeks, the program will qualify trainees and enhance their skills to fit in the real life job market, as it constitutes an innovative training experience for Kuwaiti graduates who need support to face the challenges of employment or setting up their own business, by developing required skills as well as providing experience.

Creative Confidence is a Kuwaiti consulting and training company specializing in stimulating innovation and creativity and providing practical training experiences for Kuwaiti graduates with the aim of developing young Kuwaiti cadres.

A major supporter

At the end of the reception ceremony, the trainees extended their thanks to National Bank of Kuwait for sponsoring the program and providing its long-standing expertise to develop their skills and qualify them for the labor market in a professional way, benefiting from the bank’s highly professional organizational approach.

It is worth mentioning that NBK sponsors various social initiatives serving Kuwait National Development Plan, including empowering youth and developing education, in line with its belief that the youth are Kuwait’s most valuable resource, and the cornerstone for the country's development.



Kuwait: NBK Learning Hub.. A Comprehensive Revolution in Staff Digital Training

17.01.2022

National Bank of Kuwait (NBK), through Group Human Resources Training and Development Department, has made remarkable achievements in upgrading the staff training system over the last period, whether through Blended Learning platforms represented in NBK Learning Hub or through its efforts to promote a training culture across all its branches spanning across 4 continents and 14 countries worldwide- starting from Beijing in the East and reaching to New York in the West, to align with its Digital Transformation Strategy.

NBK Learning Hub was  entirely revamped in 2021, representing a comprehensive revolution in the concept of training, by utilizing technology to make E-Learning more appealing and effective for all employees. In addition, it contributes to implementing the strategic plans of NBK’s training system for “Continuous Learning” with the aim of achieving personal growth as well as enabling investing in employees’ talents and skills, thus driving sustainable growth for the bank.

NBK Learning Hub features a state-of-the-art design that is easy to access and user friendly when navigating relevant trainings when needed. It also boasts a rich digital library that includes  multiple of different courses tailored to the needs of all employees and managers  from different career paths. Furthermore, it’s up to date features permits employees to have their own personal page to track their past training activities, as well as their mandatory training courses, which contributes to the self-evaluation of the learning process and the extent of development achieved by the employee.
The revamping of NBK Learning Hub involves the incorporation of mandatory training courses, which are set by the regulators in all the international markets in which the bank operates.

To this end, the Human Resources and Compliance teams collaborated together  to promote and focus on prioritizing the mandatory training, which resulted in successfully achieving a 94% completion rate for the courses.

The Hub also encompasses induction programs for new employees in different branches and departments, as well as training courses offered by NBK Academy which consist of providing training to newly hired employees, covering various areas of the banking business, such as banking principles, risk management, financial accounting, marketing, negotiation, consumer and commercial lending, as well as focusing on soft skills training related to creativity, innovation and design thinking.

On this occasion, Ahmad Darweesh, Head of Training and Development at National Bank of Kuwait quoted: “We have taken important steps to ensure that the bank’s employees enjoy a more attractive learning experience.

During 2021, we revamped NBK Learning Hub to make training easier and more effective, in line with the commitment of Group Human Resources to promote digital culture, and its comprehensive strategy to improve the learning experience of NBK employees.”

NBK Learning Hub is accessible for all employees anytime, anywhere, providing learning across many topics, that include over 160 educational paths, designed according to the High Impact Learning that Lasts (HILL) Model, in cooperation with IQUAD Learning, Darweesh added.

The Hub’s digital library was enriched and implemented by collaborating with the international Cross Knowledge organization, specialized in creating training content, which is prepared by faculty staff of reputable universities such as Stanford, Harvard, INSEAD, MIT and IE Business, he elaborated.

The Hub also includes 40 training themes available in both English and Arabic, directing employees to a variety of articles, podcasts, videos, book summaries and virtual training sessions.

He emphasized that the Hub witnessed remarkable interaction with the virtual training offerings, which recorded a significant increase during the past months, with 3,000 trainees who received 9.2 thousand training hours from last September until December.

Darweesh noted that Group Human Resources and Training and Development Department are working on further developing the training approach and exploring how technology can support the development of the bank’s human cadres, in addition to designing all learning opportunities to make these cadres well-positioned to embrace digital transformation in the future.

NBK Group Human Resources prides in the progress achieved in implementing a top-notch training program roadmap that aims to help promote a digital culture across NBK Group, in line with the bank’s digital transformation strategy. NBK provides equal opportunities for all its employees, by giving them opportunities to attend training programs that are designed based on assessment of corporate and individual needs, as well as being committed to developing the academic and practical skills of its staff, with a view to prepare them as holistic future leaders.
 



Kuwait: NBK KWT Visa Infinite Credit Card Provides Exceptional Rewards Combined With a Feeling of National Pride

16.01.2022

National Bank of Kuwait (NBK) is always committed to reward its customers and ensure providing them with the most up-to-date top-notch services and enriching their banking experience. In this context, the bank announced providing its customers with an exclusive package of rewards catering to their needs and fitting their different lifestyles when using NBK KWT Visa Infinite Credit Card featuring a totally unique design.

The new NBK Visa card comes in two unique vertical designs - for him and her, with a luxurious metal finish and a QR code incorporated in the card design allowing customers to always be update to date with the latest offers.

For the first time in Kuwait, customers can activate the card using NFC Card activation service, simply by tapping the card on the Smartphone to direct to the Activation page on NBK Mobile Application, without the need to visit an ATM or calling the Contact Center.

The NBK Visa card gives customers the flexibility to choose the way they want to earn rewards based on their lifestyle; either the Spend Tier or Merchant Category option.

Customer can earn NBK KWT Points on all their spends made using NBK KWT Visa Infinite Credit Card when choosing the Spends Tier earning option, based on their monthly spends with up to 5% on Digital Payment, up to 5% on International POS and up to 3% on all other spends.

On the other hand, when choosing the Merchant Category, it allows customers to earn NBK KWT Points on all payments made using NBK KWT Visa Infinite Credit Card at the selected categories, with 10% on Dining and Telecom, 5% on Fitness,Beauty and Jewlery  and 3% on Clothing, Grocery and Education.

In addition, customers will enjoy flat 10% NBK KWT Points when using their card at Ikea, Eureka, Farfetch, and booking.com.

The earned NBK KWT Points can be redeemed through NBK Online or Mobile Banking whether as cashback directly to the card, travel booking at more than 800 airlines and 150,000 hotels, e-Vouchers from over 190 merchants, and points exchange with most preferred airlines...

Customers can earn NBK KWT Points up to KD 1,000 every month. In addition, NBK KWT Visa Infinite Credit Cardholders can earn NBK Rewards Points at over 900 participating outlets.

On this occasion, Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait said: “The new NBK Visa card combines an exclusive package of exceptional rewards with a design inspiring national pride’ making it a card like no other.”

NBK KWT Visa Infinite Credit Card gives its holders a unique lifestyle thanks to the included benefits and offers that are tailored to fit customers’ needs and meet their expectations, he added.

Al-Othman noted NBK is keen to stay closer to its customers and to identify all their banking needs, stressing that he fully trusts that this card will be the apt option for them during travel and shopping.

On his part, Shashank Singh, Visa’s General Manager for Kuwait and Qatar, said: “We are pleased to cooperate with the NBK in providing NBK KWT Visa Infinite credit card to consumers in Kuwait. The design and benefits of the card are truly an embodiment of how Visa brings unmatched experiences to a select group of customers whose lives are defined by distinction.  At Visa, we continuously strive with our partners like NBK to bring such rewarding products so that our cardholders can benefit from secure and seamless payment experiences as well as the peace of mind of worldwide acceptance at 70 million merchant locations while travelling abroad.”

NBK has also partnered with Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, offering customers a chance to convert NBK KWT points to Skywards Miles. Customers can redeem Miles on a wide-range of benefits and privileges, including flight rewards with Emirates and partner airlines, upgrades, hotel stays and money-can’t-buy experiences.

Dr. Nejib Ben Khedher, Divisional Senior Vice President Emirates Skywards said: “We’re very happy to be partnering with a leading financial institution, National Bank of Kuwait, to offer customers a chance to convert Points into Skywards Miles, and access incredible rewards and privileges the award-winning loyalty programme is famed for. From flight rewards, hotel stays, and hospitality tickets to world renowned sporting events – customers can now truly experience flying better with Emirates in the air, and on-ground. 

Customers can enjoy having the card free for life subject to annual spend threshold.

NBK Credit Cards are the best payment method for the convenience they provide to customers, in addition to the various benefits like eligibility to NBK Miles Program, Purchase Protection and Extended Warranty, as well as eligibility for NBK various draws.

Terms and conditions apply and for more information about NBK services and offers, please visit nbk.com



Kuwait: NBK Academy Celebrates the Graduation of the 25th Batch

13.01.2022

National Bank of Kuwait (NBK) Academy celebrated the graduation of the 25th batch, the 2nd in 2021, of newly hired employees who successfully met admission criteria for this intensive course, specially designed for fresh Kuwaiti university graduates.

The graduation ceremony was attended by Mr. Emad Al-Ablani, GM – Group Human Resources and Najla Al-Sager, Head of Talent Management, Group Human Resources at National Bank of Kuwait, subject to all precautionary measures taken by the bank against coronavirus.

The Academy’s training program, which lasted for four months, hosted 13 participants and covered various areas of the banking business, such as banking principles, risk management, financial accounting, marketing, negotiation, consumer and commercial lending, as well as training on creativity, innovation and design thinking. Various blended learning interventions occurred through in person and virtual courses. Furthermore, their development continues through eLearning after the academy ends.

On this occasion, Najla Al-Sager, Head of Talent Management, Group Human Resources at National Bank of Kuwait, said: “NBK Academy is one of the initiatives we are proud of, aiming to qualify professional national banking leaders.”

NBK pays great attention to enhancing the skills of its employees, harnessing all its capabilities to contribute to their career development by providing training and development programs in cooperation with the most prestigious educational institutions, she added.

Al-Sager emphasized that NBK’s strategy to develop its human cadres is placed at the heart of its strategic plans, due to its belief that an efficient work team guarantees the provision of high- quality banking services of all kinds, and across the different markets, the bank operates in.

Launched 13 years ago, NBK Academy embodies the bank’s strategy to recruit fresh graduate national talents as well as develop and qualify them to work in the banking sector.

It is worth mentioning that the program content is regularly enhanced to keep pace with the latest international researches and studies related to the banking sector and administrative sciences.

The Academy reflects NBK’s vision to support sustainable human capital development as one of its top strategic priorities and a shared responsibility between the various governmental institutions and the private sector.
NBK Academy was launched in 2008 with a view to pave the way for fresh Kuwaiti graduates to join the banking services sector. The Academy provides graduates with the best training programs developed in cooperation with leading international institutions and universities to meet the demands of the labor market.

 



Kuwait: NBK Announces the Winners of Al-Jawhara Quarterly Draw and 2 “Tesla Model 3” Cars

09.01.2022

Al-Othman: At NBK, we are committed to offer our customers an inclusive banking experience satisfying all their needs

We are keen to organize special events, in line with our strategy to be closer to customers

National Bank of Kuwait (NBK) is keen on holding special events for Al-Jawhara Account quarterly draws, and the summer campaign to win “Tesla Model 3” cars, as part of the endeavors to ensure providing its customers with an exclusive array of draws and prizes that meet their needs and expectations.

In this context, NBK organized an exceptional event at Kuwait Motor Town (KMT) on Saturday 8 January, which included conducting the two postponed Al-Jawhara draws; the quarterly draw of 28 December 2021 and the weekly draw of 4 January 2022, as well as two draws of the summer campaign to win “Tesla Model 3” cars.

The event was attended by Mr. Haitham Al-Khaled, Board Member of National Bank of Kuwait, Mr. Salah Al-Fulaij, CEO of National Bank of Kuwait - Kuwait, , Mr. Abdulaziz Al-Babtain, CEO of Ooredoo Kuwait, and Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait.

NBK was the official sponsor of KMT’s first edition of KMTC-Kuwait Motor Town Championship. We announced 12 winners from Street, Super Street, GT and Unlimited.

During the event, NBK announced Balqis Bai Anwar as the winner of the quarterly draw worth KD 250,000 which postponed from 28 December 2021 and the minor, Hussain Mohammad Hajjiyah as the winner of the weekly draw worth KD 5,000 which postponed from 4 Januaty 2022. The bank also announced Mubarak Fahad Nabih Al-Khurainej and Fahad Sharek Hassan Al-Maqseed as the winners of “Tesla Model 3” cars- all in the presence of a representative from the Ministry of Commerce and Industry, as well as representatives from NBK and Deloitte.

On the other hand, the winners of other December weekly prizes of KD 5,000 each were: Fouad Omar El Nassar, Sawsan Abdul Aziz Al Remih and Hawraa Adel Abbas.

The event witnessed various entertainment activities for all family members, in addition to many booths showcasing NBK’s key services provided to Private Banking and Premium Family Banking Customers, which also involved Business Banking Customers.

Besides, food trucks provided a variety of free meals to the visitors in cooperation with the V-Thru app, and a dedicated kids’ area including many entertaining games was also available for all our younger guests.

The awards were presented in a festive atmosphere featuring many artistic shows, in the presence of the signers Salman Al-Ammari and Bader Nouri, and Almas Band.

On this occasion, Mr. Mohamed Al-Othman, GM - Consumer Banking Group at National Bank of Kuwait said: “We are keen to offer our customers an inclusive and exceptional banking experience satisfying all our customers’ needs and fitting their different lifestyles.”

“Our strategy in rewarding our customers is based on a unique package of draws and prizes that meet our customers’ expectations while reflecting NBK’s leadership in providing innovative and outstanding banking experience,” he added.

Al-Othman noted that Al-Jawhara Account is a key pillar in NBK’s customer rewarding strategy, in addition to being an outstanding saving channel that encourages customers to make savings, in line with the bank’s strategy to achieve financial inclusion and promote the saving culture.”

NBK is committed to organize engaging events in line with its strategy to be closer to customers, which include introducing the top-notch products and services products and services provided by Consumer Banking Group to all customer segments, he concluded.

Al-Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al-Jawhara Account gives the customer a chance to be one the next lucky winners.

The account can be opened very easily through NBK Mobile Banking or NBK Online Banking or by visiting the nearest NBK branch. For more information about Al-Jawhara Account, you can visit nbk.com

NBK also launched its annual summer campaign, the first of its kind in Kuwait, enabling customers to win 9 “Tesla Model 3” cars. As per the campaign, NBK Credit or Prepaid Cardholders can get the opportunity to enter a draw on 7 “Tesla Model 3” cars when using their eligible cards during the campaign. NBK also allows students who transfer their student allowance to the bank and apply for Al-Shabab Prepaid Card or NBK Visa Credit Cards to get 3 chances to enter the draw on 2 “Tesla Model 3” cars.



Kuwait: NBK Social Media Platforms are Exquisite and Unique

04.01.2022

In 2021, National Bank of Kuwait (NBK) Social Media Platform was a key tool to stay closer to its customers, thanks to its widespread channels as the bank managed to effectively interact with customers and was able to promptly respond to all their inquiries, meet their needs and provide them with the latest news and developments related to the bank and its activities. 

In 2021, NBK’s social media pages saw a significant growth in followers, up by 8.8%, with about 150,000 new followers, bringing the total number of followers to 1.85 million, a testament that NBK always keeps pace with all its customers’ needs, providing innovative solutions and constantly opening all channels of communication around the clock.   

The content of NBK social media pages witnessed remarkable interaction all year round, as the number of interactions grew by 12.5% YoY, reaching 4.5 million, compared to 4 million the previous year, thus maintain our leading ranking among our peers. 

As for NBK’s website, which is one of the key channels of communication with the bank’s customers and a vital means for them to carry out their transactions, it witnessed growing interest during the year, as site visits increased by 16% compared to last year, bringing total visits to 5.8 million visits, with a daily average of about 30,000 visits. 

Commenting on the accomplishments made throughout the year, Abdul-Mohsen Al-Rushaid, Assistant General Manager of Communications Department at National Bank of Kuwait said, “Our Social media platform is a key element of our success as it positively contributes to increasing our customers satisfaction rates as we effectively and promptly respond to their queries and help speed up managing their banking needs anytime, anywhere.” 

“At NBK, we successfully managed over the past years to establish a comprehensive digital mindset in which social media pages play a key role in raising awareness about our products and presenting new opportunities to attract more customers. This also allows us to analyze their feedback, leading to the development of our banking products and services”. Al-Rushaid added. 

He explained that over the last couple of years, followers of the bank’s social media sites grew by about 25%, pointing out that this steady growth and the large amount of interaction with NBK’s content reflect our leading position on social media and our keenness to present engaging content that manifests NBK’s leading role. 

Al- Rushaid highlighted that NBK’s social media pages provide its followers with the latest news, answer their inquiries, and inform them of the latest offers and exclusive discounts. It is also a key platform to launch innovative challenges and competitions to reward its customers and encourage them to constantly communicate with the bank. 

He stressed that NBK social media platforms play a major role in supporting various initiatives promoted by the regulatory authorities in Kuwait, as it partnered up with the Central Bank of Kuwait (CBK) in launching its awareness campaigns including “Let’s Be Aware”, in an effort to increase financial inclusiveness and disseminate educational materials and informative content through all social media platforms and other electronic channels. NBK is always keen on fostering a culture that promotes financial and banking awareness as part of its mission to further develop and promote customers' skills and assist them to make informed financial decision. 

Al-Rushaid added that the popularity of NBK’s official pages reflects that we are on the right path in term of the content we offer to our customers, as we successfully managed to maintain a stable growth rate in the banking sector. Our platform proved to be an effective tool to supporting numerous campaigns, especially in presenting distinctive competitions and exceptional prizes that are catered to our younger audience. 

During the COVID-19 pandemic, NBK’s social media accounts constantly provided comprehensive and integrated content for all segments of its followers, directed to raising their awareness toward the health impacts of the virus and encourage them to get vaccinated to do their part, so we can all go back to live a normal life. 

NBK continuously updates the content of its pages on social media sites, including educational and media awareness campaigns, in addition to entertainment content and challenging competitions that offers NBK followers the opportunity to enter draws for valuable prizes and exceptional rewards. NBK pages span across a wide range of social media platforms including Facebook, Twitter, Snapchat, Instagram, LinkedIn, and YouTube, underscoring its keenness to keep pace with all developments to meet its customers’ needs and wishes, in addition to its constant endeavors to optimize its communication with followers on these platforms.