Kuwait: NBK’s AGM was held yesterday with a 79.97% quorum and approved all BOD’s proposals10.03.2019
NBK’s Chairman Mr. Nasser Al-Sayer affirmed that “NBK Group has achieved strong performance across all business segments in 2018. Such strong results reflect the success of the bank’s strategy aimed to expand its international operations and increase their contribution to the Group's profits, in line with NBK’s keenness to affirm its leadership in the local market”.
This was part of Al-Sayer’s message at NBK’s Ordinary (AGM) and Extraordinary (EGM) General Assembly meeting for 2018 that was held today (Saturday. 9 March 2019), at which there was a quorum of 79.97 %. The AGM and EGM approved the Board of Directors’ recommendation to distribute 35% cash dividend to shareholders (equivalent to 35 fils per share) and the distribution of 5% bonus shares (5 shares for every 100 shares owned).
Al-Sayer added that NBK continued its strong financial performance in 2018, achieving a record annual net profit of KD 371 million compared to KD 322 million in 2017, a growth of 15% y-o-y.
Al-Sayer said that NBK has made significant progress in its pursuit of the diversification strategy. He added that the strategy is not limited to the Bank's products and services but extends to expanding its operations in all the markets it operates as its continuously seeks more opportunities, in addition to committing to digital transformation, which will enable the Group to continue its growth in the future.
Al-Sayer also assured the role that NBK plays in supporting economic growth and the agenda of ‘New Kuwait 2035’, stating that NBK is the no.1 bank for financing public and private projects, a status that it intends to maintain.
As global oil prices improved in the first half of last year, it gave a major boost to GCC sovereign balance sheets – with improved fiscal positions, although these were somewhat dented by bearish market conditions later in the year. He confirmed the strength of the Kuwaiti economy despite fluctuations in oil prices and this is borne out by the strong sovereign credit ratings that it has maintained, adding that further reforms are still required to boost longer-term growth potential.
NBK’s Group CEO Mr. Isam Al-Sager said that “NBK continued its strong performance during 2018 achieving record net profits. The solid results reflect the Bank’s solid financial performance and the soundness of its risk-mitigation strategy through diversifying its sources of income and expanding into new geographies, while maintaining competitive advantage in the local market by providing conventional and Islamic banking services through our subsidiary Boubyan Bank”.
He highlighted that NBK maintained a conservative approach to risk mitigation, reflected in the confirmation of strong long-term credit ratings. The Bank’s robust asset quality metrics held steady, with the NPL/gross loans ratio at 1.38% and an NPL coverage ratio of 228.1%. The Group maintained a high level of capitalization, with a capital adequacy ratio of 17.2% as of the end of 2018, comfortably in excess of the Central Bank of Kuwait’s requirement.
He highlighted the growth of NBK’s balance sheet in 2018, with total assets increasing by 5.4% to reach KD 27.4 billion, whereas shareholders’ equity was up by 3.3% y-o-y, as it stood at KD 2.95 billion. Customer loans and advances increased by 6.9% to KD 15.5 billion, while customer deposits increased by 4.4% to reach KD 14.4 billion.
Al-Sager added: “NBK managed to maintain high profitability as it constituted 38% of the aggregate profits reported by the banking sector in Kuwait, which is a testament to the strength of our leading position in the local market”.
Al-Sager stressed that NBK's has a leading and prominent position in the Kuwaiti market based on solid fundamentals reflected by the strength of all financial indicators and large balance sheet.
Al-Sager mentioned that a core component of the diversification theme in 2018 was the considerable effort made by the Bank towards its digital transformation. The programme is cross-segment and cross-geography, impacting internal processes and systems as well as the experience and opportunities of our customers. He highlighted that the successful efforts in that regard positioned the bank for the next generation in digital banking services.
He also pointed out to NBK’s Key role in supporting Kuwait’s economic growth as it is the no.1 bank for financing mega public projects, besides that, the Bank’s strategy is aligned with the objectives outlined in the government’s development plan ‘New Kuwait 2035’.
Al-Sager concluded: “Our primary objective is to deliver superior returns to shareholders, which we will achieve by defending our leadership of core businesses, maintaining our dominant share of the domestic Kuwaiti market, achieving growth in target segments and exploiting our international presence”.
The Bank of the Future
Commenting on NBK’s solid performance throughout 2018, NBK’s Deputy GCEO Ms. Shaikha Al Bahar said: “What we achieved in 2018 makes it a special year across the board. We successfully managed to develop a road map to attain our strategic objective to be the bank of the future, thus maintain our leadership both locally and internationally. That was made possible through the successful implementation of our digital transformation strategy, which in turn, reflected throughout all our activities and services, in addition to exponentially growing our international operations across all markets we operate in”.
These successes were clearly reflected in the Group's performance in 2018 with operating profit growing by 8.9% to KD 606.9 million, noting that the increase in profit was driven by growth in financing activities, growth in income from fees and commissions, and the effective cost management policies resulted in a cost-to-income ratio of 31.3%.
Expanded Global Footprint
Al-Bahar reflected on the expansion of NBK Group’s international banking operations in 2018, as it accounted for 30.4% of the Group’s net profit, increasing from a contribution of 29.4% in 2017. She highlighted the importance of NBK’s international operations, stressing that: “The growth of international operations is a key factor in maintaining NBK's leadership. International operations are not limited only to geographic expansion but also increase the Bank's ability to provide a wider range of unique services that sets us apart from our competitors”.
“Our focus on expanding NBK’s international operation in 2018 was mainly focused on the Egyptian market which constitutes about one third of our international banking group’s profits, as we provided a wider range of unique services that differentiate the Bank from other competitors. This year in Egypt, a strong emphasis was placed on building the quality and reach of the Consumer Banking business, to diversify in terms of both income and operations”, Al-Bahar added.
She pointed out that NBK managed to affirm its position, as it injected more investments through increasing its branches in the Kingdom, and the launch of Al Watani Wealth Management business, as it managed to finalize hiring staff and started to attract assets under management. This is a huge milestone which supports NBK Capital in its broader objective to become the Group’s investment product design platform, product manager and asset manager for clients in Kuwait and the region.
As for the Bank’s operations in Europe, Al-Bahar pointed out that NBK’s Paris office was converted into a full subsidiary as a conservative and long-term positioning no-matter how Brexit ends up.
Speaking on the Group’s investment in technology and innovation, Al-Bahar confirmed that NBK has made considerable strides in 2018, in line with NBK’s ongoing efforts to implement its comprehensive digital transformation strategy which covers all the activities and markets it operates in, as well as internal work systems and operations. This is an important driver for the growth of our digital offering, and an essential step towards maximizing coverage and improving the banking experience.
“The most important achievement of 2018 was the completion of NBK’s Digital Roadmap, which is focused on building a “digital mindset” for the Bank, to support our effort towards offering our customers the most innovative products and services.” Al-Bahar stated.
Al-Bahar mentioned that the digital transformation strategy aims at developing mobile and internet banking services. New features launched in 2018 included upgraded mobile banking, video chat through mobile and online banking, selfie-pay and a host of ATM enhancements.
Meanwhile, NBK-Kuwait CEO, Mr. Salah Al Fulaij said: “NBK had a great performance in 2018 despite challenging business environment in the local and regional markets, in addition to the oil market volatility throughout the year”.
Al-Fulaij affirmed that NBK continued to consolidate its leadership through its participation in the largest financing deals across various key sectors in Kuwait. The priority was to confirm the bank's leadership in the local market, as we managed to have 25% of the market.
Al-Fulaij highlighted the key transaction that NBK participated in which included participation in a KD 390 million term loan for KIPIC, of which NBK accounted for 35%, i.e. KD 140 million. NBK also provided a USD 500 million credit facility in the international commercial finance tranche of Duqm Refinery in Oman, in which NBK also acted as the credit facility agent for the USD 1.43 billion international trade financing segment provided to the refinery.
He pointed out that the above mentioned mega deals were alongside a series of other smaller deals for the KPC group of companies, with whom the Bank has a close relationship, as the ‘house bank’ for KPC and its subsidiaries.
“The Group’s main objectives are to act as the primary banker for leading local companies and to remain the bank of choice for foreign companies, continuing to serve at least 75% of them locally. It also aims to maintain a Trade Finance market share of over 30%. In achieving the above, we continue to offer a wide range of services, expanding our coverage and broadening the range of products we offer”, Al-Fulaij said.
Al-Fulaij confirmed that NBK has been at the forefront of promoting digital transformation, stating that in recognition of its leadership in digital banking products, Global Finance presented three awards to NBK, including Best in Mobile Banking (Consumer, Kuwait), Best Consumer Digital Bank (Kuwait) and Best Mobile Banking App (Consumer, Kuwait).
That prominent position was a result of introducing new services and unique enhancements in 2018 in NBK Mobile banking offerings such as an easy registration process, e-payment services for various services in the education, telecom, entertainment sectors.
Al-Fulaij pointed out that the excellence of the services provided by the bank is supported by the key role played by our human capital. Currently, NBK employs over 6,000 employees from 53 different nationalities across four continents around the world. We are also proud of having a 45% female employees representation within the Group, which is a remarkable achievement in the banking sector and the regional labor market.
Al-Fulaij concluded by saying that NBK is the biggest contributor to CSR, as it is at the forefront of private sector organizations when it comes to dedications of environmental, social and economic initiatives and programs, including NBK’s ongoing and direct investment in NBK Children’s Hospital, which houses a Stem Cell Therapy Unit along with Pediatric Hematology and Oncology facilities, in addition to NBK awareness campaigns covering a wide range of health, environmental, cultural, mother and child initiatives.
Kuwait: NBK’s AGM was held with a 77.86% quorum and approved all BOD’s proposals08.03.2020
National Bank of Kuwait (NBK) held today (Saturday, 7 March 2020), its 2019 Annual General Meeting (AGM) and Extraordinary General Meeting (EGM), at which there was a quorum of 77.86 %. The AGM and EGM approved the Board of Directors’ recommendation to distribute 35% cash dividends to shareholders (equivalent to 35 fils per share) and the distribution of 5% bonus shares (5 shares for every 100 shares owned).
NBK’s Chairman Mr. Nasser Al-Sayer delivered his speech at the 2019 AGM and EGM affirming that NBK had another year of stellar performance in 2019 across all business units and markets. That performance was clearly reflected in the continued profitable growth and the solid financial results, a testament that NBK is on the right track to consolidate its leadership in the local market and solidifies its prominent position in expanding its geographical footprint across regional markets in line with its diversification and digital transformation strategies; the cornerstones of NBK’s future growth.
Al-Sayer added that in 2019 NBK reported over KWD 401 million in net profits which was mainly driven by core banking activities and strong volumes across most business segments. Customer loans and advances grew by 7% y-o-y, maintaining the Group’s robust balance sheet and demonstrating the quality and diversity of both operations and earnings. “That confirms that the Group’s diversification strategy is an important factor in our strong and consistent financial performance, as we continually seek to maintain diversity in both the markets we operate in and services we provide in such a way that guarantees operational excellence in the ever-changing banking environment”, Al-Sayer commented.
Al-Sayer said that he was pleased to host the AGM and EGM at NBK’s new headquarters which is considered a milestone in the Bank's sustainability practices, resulting in NBK’s selection to be a constituent of the prestigious sustainability FTSE4Good Index Series. NBK Tower is a new landmark green-building built in line with LEED Gold requirements, being one of the first with such high certification in Kuwait and the region based on its energy saving and environment preservation designs. “We are very optimistic regarding conserving energy and water consumption, as well as reducing greenhouse gas emissions.” Al-Sayer stressed.
Al-Sayer confirmed that in the backdrop of a challenging global economic environment Kuwait has been a beacon of stability thanks to its solid economic foundations that supported the stability of the operating environment despite global trade uncertainties and regional geopolitical tensions.
NBK showed a great deal of resilience in facing such challenges, thanks to its leadership position, its dominant market share and its strong financial position, thus positioning NBK to be the trusted bank of choice for financing public and private projects, as it maintains its leading role in supporting economic growth and the agenda of ‘New Kuwait 2035’”, Al-Sayer concluded.
Strong Balance Sheet
Isam J. Al-Sager, NBK’s Group Chief Executive Officer, said: “We are extremely proud of our solid financial performance over the past year. NBK fared well and delivered strong results despite the challenging operating environment which was negatively impacted by volatile oil prices. NBK’s performance in 2019 highlighted the strength of our business model and strategic focus driven from our diversification strategies as clearly reflected in the strong growth of our balance sheet. Total assets grew by 6.7% y-o-y, reaching KWD 29.3 billion and equity attributable to shareholders stood at KWD 3.21 billion. Meanwhile, customer loans and advances increased to KWD 15.9 billion, up by 10.7%.
Al-Sager confirmed that NBK maintained healthy levels of capitalization, with a capital adequacy ratio of 17.8% at year-end, exceeding the Central Bank of Kuwait’s guidelines and Basil III requirements. NBK’s asset quality metrics remained strong with the ratio of non-performing loans to gross loans at 1.10% and an NPL coverage ratio of 272.2%. Return on average equity was 12.3% while return on average assets was 1.42%.
Al-Sager highlighted that towards the end of 2019, NBK issued USD 750 million RegS/144A perpetual Non-Call 6-Year Tier 1 capital securities. The issuance was well received by fixed income investors and financial institutions around the world, reflecting NBK’s well-established reputation, solid investor confidence and its highest credit ratings among Kuwaiti and regional banks.
Al-Sager indicated that NBK’s financial and operational performance is a testament to its solid foundations and confirms its ability to grow in the medium and long terms, as the Group’s strategies continues to focus on its forward-looking development and sustainable growth.
“The diversification of our income sources by focusing on Islamic Banking through our subsidiary, Boubyan Bank, and the diversity of our customer base in the MENA region were key drivers for consistently reporting strong profits. Our international operations accounted for 28% of the Group’s profit. This is a huge step in building a global banking network that fulfills the Kuwaiti economy’s need in supporting “New Kuwait 2035” though playing our role as a deeply rooted bank with a vastly expanded international network and the prestigious reputation of NBK’s name”. Al-Sager added.
Going forward, Al-Sager stressed that NBK is focused on increasing operational efficiency through its investments in technology and digital transformation in order to reach a more efficient operational performance and provide the best solutions to the Bank's retail and corporate clients as it strives to maintain its leadership position in providing the best digital banking solutions.
Commenting on NBK’s solid performance throughout 2019, NBK’s Deputy GCEO Ms. Shaikha Al Bahar said: “2019 was an outstanding year, not only in terms of the Bank’s solid financial performance but it was a great year for NBK all around. NBK successfully managed to achieve huge strides in establishing its digital footprint and consolidating its leadership position in advanced banking technologies across the region. We continue to reap the benefits of building digital disruptive businesses to diversify income sources and mitigate risks by expanding our international operations, which is considered one of the Group’s unique competitive advantages.”
Al-Bahar added that these achievements were reflected in NBK’s financial results, as profits continued to grow despite operational challenges and as the Bank accelerated its drive towards establishing its digital age through the implementation of its digitization roadmap in order to maintain its strategic competitive advantage over its peers. In the meantime, NBK’s balance sheet continued to expand while keeping strong asset quality metrics, demonstrating our deep commitment towards sustainable growth within the guidelines of the Bank’s prudent risk mitigation policies.
“We are proud of launching our in-house Digital Factory, which is playing a vital role in driving the Group’s progress towards a digital future and supporting our digital offering in the region. With its client-centric approach, the Digital Factory is staffed by the market’s sharpest and most capable FinTech minds”. Al Bahar added.
Al Bahar emphasized that the continued expansion of the Group’s footprint represents its most significant competitive advantage, thanks to the unique offerings that sets NBK apart from its competitors. Therefore, international operations is an essential pillar in maintaining the Bank’s leadership and its continued growth as its contribution to the group’s net profit reached 28% despite the lower cost of risks in the Kuwaiti market, and its contribution also increased to 25% of the total operating revenue.
“We maintain our focus on expanding our operations and continue to heavily invest in the deployment of our digital offerings across our main markets, especially Egypt and Saudi Arabia”, Al Bahar confirmed.
Speaking of the Egyptian market, Al Bahar pointed out that NBK is focused on building digital platforms to complement the traditional branch-based sales and service model. NBK Egypt is also focused on expanding its footprint in the Egyptian market as the country’s economy gathers further momentum in the rollout of the wide-reaching economic reform programme, as we maintain our focus on increasing our share of the burgeoning retail banking segment and continue to expand our presence throughout various Egyptian governorates.
As for the Saudi market, NBK is working on launching an unconventional banking model that will represent a fundamental pillar in supporting its expansion strategy in the Saudi market. Moreover, NBK successfully inaugurated two new branches as it maintains a permanent presence in three of the Kingdom’s major cities: Jeddah, Riyadh and Khobar. NBK Saudi is also targeting to capitalize on growing its Assets Under Management (AUM) through Watani Wealth Management Company.
As for the remaining international markets, Al Bahar indicated that NBK has established a unique banking framework which mainly maintains a strong emphasis on promoting cross-selling culture across the Bank’s locations and units through its international operations in 15 countries across 4 continents. NBK also continues to expand its presence in EU markets as it strives to support international trade between Europe and the regional countries through NBK France.
Meanwhile, NBK-Kuwait CEO, Mr. Salah Al Fulaij said: “NBK had unique operational performance in 2019 as it successfully managed to achieve outstanding growth rates across our main business segments despite adverse headwinds that negatively impacted the non-oil sector and the delay in project award and execution, thanks to the continued development of the bank’s business model in the Kuwaiti market, our primary market, which constitutes 44% of total assets and 63% of net profits”.
Al-Fulaij pointed out that last year, NBK mainly focused on corporate banking services to maintain its dominant share in the local market through skillfully maintaining close relations with former and current clients thanks to its exceptional customer service and specialized professional advice, in addition to its international presences. Moreover, NBK Capital provides further support through the comprehensive and wide range of financing solutions and investment offerings, which are key elements in maintaining the Group’s leading position in financing mega deals.
“NBK continued to consolidate its position at the forefront of Kuwait’s oil & gas, as it remains the ‘house’ bank for lending to KPC and its subsidiaries as demonstrated by the KWD 350 million revolving facility it arranged in 2019”, Al-Fulaij added.
Al-Fulaij highlighted that Private Banking Group successfully maintained its leadership position as a leading provider of wealth management services in the Kuwaiti market with improved liquidity and significant increase in its AUM which enabled the Group to record strong growth in its revenues.
Speaking on digital banking products and services, Al-Fulaij confirmed that NBK has the best mobile banking applications across local and regional markets thanks to the continuous development and improvements efforts. In 2019, 17 new and updated services were launched, as Mobile app users can now book term deposits in various currencies and may also benefit from NBK Geo Alerts, the first of its kind service that allow customers to receive notifications about discounts, offers and NBK Rewards Points on their phone while shopping, in addition to further developing NBK Quick Pay. That was reflected in a significant increase of 55% in NBK Mobile users y-o-y, and Mobile users satisfaction rate jumped to 95%.
As for Social Corporate Responsibility (CSR), Al-Fulaij said: “We are very pleased that NBK has become the biggest contributor to CSR, and we are proud to be at forefront of all local and regional institutions that have introduced environmental, social and economic sustainability initiatives. Our CSR initiatives grew by approximately 11% in 2019, including our contributions to NBK Children’s Hospital, in addition to numerous initiatives covering various sectors, including: health, education, youth, environment, sports, and culture”.
Al-Fulaij concluded his message by stressing on NBK’s role in achieving these accomplishments and maintaining its leadership position as a leading franchise in the private sector that attract talented and experiences employees as it continues to heavily invest in its human capital with over KWD 1.5 million spent last year towards training programs in cooperation with the most prestigious universities and institutes around the world including Harvard Business School and INSEAD.
Al-Fulaij also stressed that NBK’s strength stems from employing national manpower, as NBK brought its Kuwaitization ratio to 70.6%, exceeding regulatory requirements. Moreover, 45% of the workforce consists of female employees, which is an unprecedented achievement across the local and regional banking sector.
Kuwait: NBK Announces Winner of KD 125,000 in Al Jawhara Monthly Draw03.03.2020
In a commitment to always provide customers with the best services and products as well as rewarding them, National Bank of Kuwait (NBK) announced Esraa Ali Abdullah Alhajeri as the winner of the KD 125,000 prize in Al Jawhara monthly draw for February 2020.
The draw was held live from the NBK branch at T4 at Kuwait International Airport and was attended by representatives from the Ministry of Commerce and Industry and NBK. Al Jawhara monthly and quarterly draws are supervised and audited by Deloitte.
Customers of Al Jawhara Account are automatically enrolled in the draws. For every KD 50 deposited into their account, they receive a chance to win KD 5,000 weekly, KD 125,000 monthly and KD 250,000 as the quarterly grand prize. If no withdrawal or transfers occur on the account during the required period, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.
“Al Jawhara account is a pillar in our strategy that aims to spread a culture of saving among every segment of our customers.
The account also enables us to provide an exceptional banking experience to our customers by supporting them in saving as well as win and successfully plan for their future," stated Hisham Al-Nusif, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait, said.
“We are committed at NBK to rewarding our customers and providing them with the unique services, offers and prizes, and are very pleased to be announcing the winner in Al Jawhara’s monthly draw”, he added.
Al-Nusif affirmed that anyone can open an Al Jawhara Account by visiting the nearest NBK Branch, or directly through NBK Mobile Banking App and NBK Online Banking which is possible thanks to the bank’s digital transformation strategy which aims to enable customers to complete all their transactions online without the need to visit the branch.
NBK also announced the winners in Al Jawhara’s weekly draws for the month of February who were: Mohammed Jawad Mohammed Taqi, Ghanem Farag Salem Braisim AlThufiri and Musaed Hameed Mohammad Alazmi.
Since 2012, the National Bank of Kuwait has rewarded loyal customers with a total worth of prizes up to KD 2,200,000 in the weekly, monthly, and quarterly Al Jawhara draws.
NBK is committed to introduce customers with a diversified set of offers and rewards that meet their aspirations throughout the year. It also offers them the most outstanding, disruptive and secure banking services.
Kuwait: Phenomenal show by JACC “Kuwait Calling”, sponsored by NBK02.03.2020
As part of the bank’s continuous efforts to maintain the social and cultural institutions’ initiatives in Kuwait, National Bank of Kuwait (NBK) collaborates with Sheikh Jaber Al-Ahmed Cultural Centre (JACC) by sponsoring the Centre’s most phenomenal show of the season, Kuwait Calling.
NBK’s participation in Kuwait Calling reflects the bank’s distinguished legacy economically and socially. Kuwait Calling will run from March 11 until March 14, 2020.
NBK’s Public Relations and Communications Assistant General Manager, Manal Al Mattar, said that NBK’s sponsorship of Kuwait Calling is a gesture of recognition of the important and pivotal role that this leading cultural institution plays in promoting Kuwait’s culture and shedding light on its arts and rich heritage.
“Our CSR strategy focuses on supporting cultural activities that aim at building bridges between generations and different backgrounds,” she added.
“We trust that cultural and historical related events will attract a large segment of the society. It is our duty as a leading institution to spread cultural activities as doing so engages the youth with Kuwait’s multi-faceted history in a completely new and innovative manner.”
Over the past six and a half decades, NBK has committed itself to supporting social and cultural ceremonies in Kuwait as part of its social responsibility. As a leading and prestigious institution, NBK has a track record of serving and supporting the Kuwaiti society. Its partnership with JACC supports promoting the richness of Kuwait’s history as it is expressed through dance, music and technological innovations such as projection mapping and motion capture suits that together will tell the story of Kuwait.
With its inspiration firmly rooted in innovative music derived from Kuwait’s rich past and modern dance, “Kuwait Calling” will transport audiences on a time-travelling journey.
Starting from the desert origins of Kuwaiti culture to the sea and back to the city and current-day civilization, the show will create a story that is both historical and fantastical through three different phases: Emergence in the desert, opportunity at sea and finally arriving at civilization, Kuwait’s people.
Everyone attending Kuwait Calling will be seated outdoors, facing the glimmering walls of JACC’s jeweled buildings.
While the story is about Kuwait, the merging of motion capture technology, projection mapping, music, dance and the architecture of the Centre’s buildings make Kuwait Calling an unmissable show that is for all ages, backgrounds and nationalities.
JACC is a multidisciplinary public space that strives to entertain, educate, engage and enlighten everyone in Kuwait. It offers a range of events in music, theater, film, workshops and spoken word for every generation.
JACC provides a space for dialogue to share and showcase skills and knowledge and it also demonstrates the cultural aspirations of Kuwait by hosting, producing and presenting various types of local, regional and international artistic and cultural events.
JACC is a direct reflection of the rich cultural heritage of the State of Kuwait, which has always been open to the international community, extending its reach to world cultures and arts.
Kuwait: NBK Welcomes Customers at its Airport Branches during the National Holidays23.02.2020
Serving customers round-the-clock, National Bank of Kuwait (NBK) remains at their service throughout the National and Liberation holidays at its Kuwait International Airport branches located in T1 and T4, giving them access to the various banking services available at other branches across Kuwait.
The branches exclusively carry Multi-Currency ATMs to allow travelers to withdraw from six currencies that are the Kuwaiti Dinar, US Dollar, Euro, British Pound Sterling, UAE Dirham, and Saudi Riyal. The ATMs are conveniently located between the departure gates and the arrival area, serving all travelers whether they are NBK customers or not.
The bank will also have Mobile ATMs placed in a number of areas around Kuwait during the National and Liberation days, in addition to the Interactive Teller Machines (ITMs) which are available every day from 9 am to 11 pm at Kuwait International Airport T4 and The Avenues.
NBK has also made it possible to withdraw in Saudi Riyal and Bahraini Dinar at the Multi-Currency ATMs located at the Nuwaiseeb border crossing.
In addition to the branches and ATMs, NBK has made available toll-free numbers for all customers to contact the bank 24 hours, seven days a week while traveling, responding to their queries about any service while ensuring they enjoy a safe and comfortable holiday. The numbers are available in nine countries and for free at any time of the day. The countries in which these numbers are available are: US, UK, Canada, France, Germany, Turkey, Italy, Spain and UAE. Customers can also contact the bank anytime through the NBK WhatsApp at +965 1801801.
Customers will continue to manage their accounts and finances and benefit from all the value-added services and solutions available on NBK Mobile Banking and NBK Online Banking. NBK Contact Center will also be available to customers round-the-clock to serve their needs and answer their questions.
Ghadeer Al-Awadhi, Assistant General Manager of Consumer Banking Group, National Bank of Kuwait, said: “I would like to congratulate our customers on the occasion of the National and Liberation days of Kuwait and assure them that we will stay at their service around the clock at our airport branches during these holidays, in addition to having our ATMs ready for the increasing number of withdrawals by enhancing them with the latest technology for an even higher level of security.”
Al-Awadhi added: “We make sure at NBK that our customers enjoy a pleasant travel experience during the holidays by providing them with services that guarantee withdrawals in the main currencies while staying in direct contact with us through our call center and meeting all their banking needs at our airport branches.”
Al-Awadhi added: “We monitor our ATMs and ensure they are filled whenever they drop below the limit, especially in locations where our customers tend to withdraw the most such as shopping malls, markets and leisure parks.”
Providing convenience and reliability when travelling, NBK continues to offer its customers a wide range of exclusive services for their specific needs when they travel. These services accompany customers from the moment they get on their flight and until they land safely in Kuwait.
NBK continues to maintain its leadership position in the banking sector supported by the largest local banking network comprising of 68 branches in Kuwait, in addition to an extensive network that exceeds 13,500 Point of Sale devices, including more than 11,700 NFC-enabled devices, the largest in Kuwait. NBK also has the largest network of ATMs owned by a bank in Kuwait, with 327 ATMs, including more than 100 CDMs.
Kuwait: NBK Offers Largest NFC-capable POS Network in Kuwait22.02.2020
Aiming to provide its customers with the most rewarding, seamless and secure payment experiences, National Bank of Kuwait (NBK) said 86% of its points of sale (POS) network is currently NFC-enabled as it seeks to increase the NFC technology penetration to 95% in 2020, thus offering Kuwait’s largest NFC-capable POS network.
The near-field communication (NFC) technology enables customers to make contactless payment at ATMs and POS terminals.
On this occasion, Hisham Al-Nusif, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait, said, “We continuously seek to fulfill the needs of our customers by introducing the most innovative and top-notch banking services that comply to the highest global standards, and that are in line with our digital transformation strategy and supported by our leadership as a provider of advanced digital banking solutions locally and regionally.”
“We are committed to providing our customers with easy-to-use and disruptive payment solutions; that’s why we seek more penetration of the NFC-enabled devices as they provide faster and more secure payment options,” Al Nusif added.
NBK is constantly introducing enhancements and new solutions that aim to enrich the banking experience of our customers and where they can learn about new digital payment services that complement their lifestyle, Al Nusif confirmed.
The bank is also committed to providing customers the most advanced payment solutions, having launched two new services recently: Fitbit Pay and Garmin Pay. The first bank in Kuwait to offer these services, Fitbit Pay and Garmin Pay provide customers with an easy and secure one-touch payment and enable customers to make contactless payments via select Fitbit and Garmin devices.
NBK continues to enhance its position in the banking industry by maintaining the largest network of banking services in Kuwait, which comprises 68 branches, more than 13,500 Points of Sale (POS), including more than 11,700 NFC-enabled devices. NBK also has the widest ATM-owned network with over 327 ATMs, including more than 100 Cash Deposit Machines (CDM).
Kuwait: Traveling The World is Easier & More Enjoyable with NBK Seasonal Deals17.02.2020
Launching exclusive and unique offers all year long to satisfy the needs of its customers in line with their interests and preferences, the National Bank of Kuwait (NBK) introduced a new season of these exclusive offers and discounts tailored for travelers when using their eligible NBK Credit or Prepaid Cards to book for flights this year.
The new offers and discounts give NBK Customers the opportunity to travel to any destination in the world and onboard leading airlines while enjoying up to 20% discounts on tickets when paying with their eligible NBK Credit or Prepaid Cards.
NBK Customers avail to a 10% discount when booking a flight on Kuwait Airways and on any cabin class including first, business and economy. Customers can book with their eligible NBK Credit or Prepaid Cards on the dedicated link and travel until 1st July 2020.
NBK Customers receive up to 15% discounts when booking a flight on any cabin class on British Airways with their eligible NBK Credit, Debit or Prepaid Cards. They also receive a 10% discount on First Class flights from Kuwait to UK, Europe, USA and Canada. Reservations can be made on the dedicated link while the travel period is valid until 30th June 2021.
NBK Customers will also enjoy exclusive discounts when travelling with Emirates Airline and booking with their NBK Credit, Debit or Prepaid Cards. Customers receive a discount of 12% on Business Class and 6% on First Class when traveling on regular fares to all Emirates destinations, excluding Jeddah and Madinah. Customers can purchase tickets from the Emirates Airline dedicated link using the promo code KWNBK17. Travel period is valid until 30th October 2020.
Customers can purchase tickets on Etihad Airways on the dedicated link with their NBK Credit or Prepaid Cards to avail for a 10% discount on first, business and economy classes. Travel period is valid until 30th April 2022.
NBK Credit and Prepaid Cardholders also avail to up to 12% discount on Business Class for flights to Cairo only and up to 15% discounts on Economy Class when travelling with Jazeera Airways. Customers can purchase tickets from the Jazeera Airways dedicated link using the promo code NBK20. Travel period is valid until 31st March 2020.
KLM – Royal Dutch Airlines
NBK Customers receive a 15% discount on Business Class and 20% on Economy Class when purchasing a ticket with KLM on the dedicated link. Customers avail to the discounts using the promo code KLM4NBKECO for Economy Class tickets, and the promo code KLM4NBKBUS for Business Class tickets. Travel period is valid until 31st December 2020.
Commenting on the exclusive discounts now available to customers, Ghadeer Al-Awadhi, Assistant General Manager of Consumer Banking Group, National Bank of Kuwait said: “We are always looking for ways to reward our customers with the most attractive and exclusive offers while ensuring we provide them with these offers on services and products that satisfy their needs. Our seasonal offers in this first quarter of the year reveal exceptional discounts reaching 20% on travel tickets onboard the world’s most popular airlines. We have no doubt that our customers will enjoy a unique travel experience with these discounts.”
Al-Awadhi added: “NBK is constantly introducing unique offers that enrich the banking experience of our customers. We promise many more offers to come, all of which will be tailored to their needs and specific lifestyle requirements as they came accustomed to receiving in 2019. We are focused on ensuring their aspirations are heard and that our offers complement them.”
Al-Awadhi highlighted that the NBK Credit and Prepaid Card offer their holders an array of privileges and exclusive promotions that enable them to enjoy a unique lifestyle at all times.
NBK offers a wide variety of banking products and services that are tailored to the lifestyle of customers. Customers can choose between NBK’s Credit Cards that are designed to meet their different needs and provide them with an array of benefits and rewards.
You can visit nbk.com to learn more about NBK Credit Cards and their features.
Kuwait: NBK sponsors Kuwait Science Club’s eighth Science and Engineering Competition17.02.2020
National Bank of Kuwait (NBK) sponsored Kuwait Science Club’s eighth Science and Engineering Competition for developing skills and scientific research for youth. It has 22 fields and is held under the patronage of his highness Sheikh Nasser Al Mohammad Al Ahmad Al Sabah.
NBK’s sponsorship comes in line with the Bank’s keenness on adopting and encouraging youth to innovation and scientific research, referring to the events importance in investing in Human capital.
NBK Public Relations Manager, Talal Al-Turki, said that NBK believes in the importance and value of this competition in encouraging and developing young talents. “It is important to encourage scientific research and support students’ creativity.”
Al-Turki noted that the competition goes in line with the bank’s vision and strategy towards national talents and youth. NBK believes in the importance of developing the spirit of creativity among students and youth in the science and technology fields, by encouraging them to do more research and develop themselves through competitions.
Al Turki added: “Our students need to do more researches and innovate in a competitive environment that saturates their interests”.
The competition is considered the biggest competition of its kind in Kuwait. It contains 22 participating researches and projects. It targets male and female students of high schools to practice scientific research and innovation.
Students will be presenting a scientific project in science or technology, engineering, or mathematics field, which contributes in solving one of the society’s problems through scientific research or engineering design. A competent jury will evaluate all submitted projects.
In the end, an awarding ceremony is held to honor the participants and winners. The registration of the competition continues throughout the year.
Kuwait: NBK Enables Customers to Win Dream Trip to UEFA Champions League 2020 Finals17.02.2020
As part of its commitment to provide customers with exclusive experiences all-year-round, the National Bank of Kuwait launched its annual UEFA Champions League campaign in collaboration with Mastercard to enable customers to enter a draw and win a fully-covered trip to the semi-final and final matches of the UEFA Champions League 2020 in Istanbul, Turkey.
NBK customers automatically enter the prize draw when using their eligible NBK Mastercard Credit Cards. For every KWD 1 spent locally, customers receive one entry into the draw, while every KWD 1 spent at restaurants, cafes and food delivery platforms gives them two entries and every KWD 1 spent internationally gives them three entries. In addition to these entries, this year’s campaign enables customers to maximize their chances of winning a trip by receiving 100 bonus chances for correctly predicting the winning team in the UEFA Champions League matches through the dedicated page on nbk.com.
NBK Mastercard Credit Cardholders will have the chance to win one of the four trip prizes, two of them to the semi-final matches and another two to the final match.
All four winners will be announced during the draw held on April 7th, 2020. Each winner will receive an all-expense paid trip for two people. Each trip package will include business class roundtrip air tickets, semi-final or final match tickets, 5-star hotel accommodation, free transportation, in addition to a cash prize of KWD 1,000 that will be deposited in the winner’s credit card account.
Speaking of the campaign, Hesham Al Nusif, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait said, “We are always committed to rewarding our customers with exceptional and exclusive prizes throughout the year, while providing them with an array of unique products and services. Our aim is to consistently enable them to enjoy a rich and advanced banking experience."
“NBK offers its customers the most exclusive rewards in Kuwait. We provide them with diversified promotions that are in line with their needs and our position as a provider of outstanding rewards campaigns," Al Nusif added.
“NBK and Mastercard continue to partner in unique campaigns that have received positive responses from customers, and launch once again this campaign to ensure our winning customers enjoy an exceptional trip, luxurious accommodation and an overall unique experience in the globally awaited UEFA Champions League,” Al Nusif concluded.
Somu Roy, General Manager, Qatar, Kuwait and Iraq, Mastercard said, “We are proud to partner with our longstanding partner, National Bank of Kuwait, to offer cardholders in Kuwait a truly priceless experience that will bring their love for the beautiful game to life. Mastercard has been closely associated with UEFA for more than 25 years, and we are delighted to share our passion for football with NBK’s most ardent fans.”
The eligible NBK Mastercard Credit Cards for the UEFA Champions League campaign are: NBK World Elite Mastercard, World Mastercard, Miles World Mastercard, Platinum Mastercard, Laki Titanium Mastercard and Titanium Mastercard Credit Cards.
NBK Mastercard Credit Cards offer a number of privileges including the NBK Rewards Program covering more than 850 participating outlets, free access to airport lounges around the globe, free travel insurance, NBK Secure Shopping, free valet parking, local concierge service, and many other exclusive offers.
Kuwait: NBK organizes Umrah trips to its employees and their families06.02.2020
National Bank of Kuwait (NBK) has organized the annual Umrah trip to Al Bayt Al-Haraam for the bank’s employees and their families as part of its annual social activities, in line with the bank’s endeavor to spiritually strengthen the one family approach adopted by NBK.
“NBK has been organizing this trip for nearly 20 years as part of its initiatives and social activities that the bank strives to organize for its employees in order to enhance the spirit of family togetherness." Yacoub Al Baqer, NBK Public Relations Officer said.
Al Baqer added that employees from various departments and their families have joined this trip to perform the Umrah trip, inclusive of a visit to Medina and the Prophet's Mosque, mountain of Uhud and the burial site of Uhud battle’s martyrs, in addition to visiting the first mosque ever built in Islam, Masjid Quba, then conclude by visiting the Holy Mosque in Mecca.
He also pointed out that the organization of the Umrah trip falls within the annual programs framework that NBK develops for its employees. NBK has organized a number of beneficial religious meetings and seminars that shed light on the bright stages of Islam and Islamic Sharia.
Kuwait: NBK organizes “NBK Digital Talks” at Al Shaheed Park05.02.2020
National Bank of Kuwait (NBK) organizes “NBK digital Talks” at Al Shaheed Park, as part of the bank’s continuous efforts to support the social and economic development in Kuwait.
The first “NBK Digital Talk” took place last Tuesday 28th of January 2020 at the Multipurpose Hall in Shaheed Park. The speakers Abdulaziz Al-Loughani, CEO, Floward, Ali Al-Matrook, Managing Director, TONS and Nasser Al Humaidi, CEO Upayments. NBK will be arranging different digital events all the year round as part of its support to and partnership with Al Shaheed Park.
NBK’s Public Relations Manager, Yaqoub Al Baqer, said that NBK will be organizing a number of events at Shaheed park in line with our digital strategy that aims to creating a digital community between NBK and its customers.
Al Baqer noted that as part of our annual support and partnership with Al Shaheed Park, NBK chose this year to lead the change and arrange digital Talk events.
“Part of NBK’s commitment to sustainability and to provide our community and customers with responsible products and services, we are committed to creating digital engagement with our customers,” he added. “This improves our customer satisfaction, increases resources efficiency, helps in creating a digital community and empowering SMEs to embrace the technological developments to stay in the race.”
Al-Baqer added “NBK Digital Talks will allow our Business Banking customers to share their success stories and emphasis the role that NBK has played in their success”. These events are held in collaboration between NBK Business Banking, NBK Digital Factory and other digital departments in the bank.
It is worth mentioning that Al Shaheed Park is managed by LOYAC. The park management’s vision is to help in enhancing the cultural and civilized dimensions of the country, as well as support the development of the heritage.
Kuwait: NBK Announces Winner of KD 125,000 in Al Jawhara Monthly Draw04.02.2020
In a commitment to always provide customers with the best services and products as well as rewarding them, National Bank of Kuwait (NBK) announced Ahmad Abdulhadi Marzouq Ahmad as the winner of the KD 125,000 prize in Al Jawhara monthly draw for January 2020. The draw was held live on FM 88.8 Kuwait Pulse, with the attendance of representatives from the Ministry of Commerce and Industry and NBK. Al Jawhara monthly and quarterly draws are supervised and audited by Deloitte.
Customers of Al Jawhara Account are automatically enrolled in the draws. For every KD 50 deposited into their account, they receive a chance to win KD 5,000 weekly, KD 125,000 monthly and KD 250,000 as the quarterly grand prize. If no withdrawal or transfers occur on the account during the required period, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.
"We are pleased to be announcing Al Jawhara winner in this monthly draw. This account is ideal for every member of the family as it is an efficient account to earn interest, grow savings as well as plan for the future," stated Hisham Al-Nusf, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait.
“Al Jawhara Account offers many services and benefits, and every account holders have the chance to win”, he added.
Al Nusf affirmed that anyone could open an Al Jawhara Account by visiting the nearest NBK Branch, while NBK Customers can open an account through NBK Mobile Banking or NBK Online Banking.
He further said that NBK continues to work on rewarding its customers and providing them with a unique banking experience that is advanced and secure.
NBK also announced the winners in Al Jawhara’s weekly draws for the month of January who were: Esraa Khudhair Ahmad Khdhair Abdullah, Zaher Yousef Mahmoud Alhamadi and Fadhah Sulaiman Jassim Alghanim.
Since 2012, the National Bank of Kuwait has rewarded loyal customers with a total worth of prizes up to KD 2,200,000 in the weekly, monthly, and quarterly Al Jawhara draws.
NBK is committed to introduce customers with a diversified set of offers and rewards that meet their aspirations throughout the year. It also offers them the most outstanding, disruptive and secure banking services.
Kuwait: NBK First Bank to Launch ‘Garmin Pay’ Service in Kuwait03.02.2020
National Bank of Kuwait (NBK) announced the launch of “Garmin Pay” service, which enables its customers to make payments at a touch on their wearable Garmin Pay-compatible watch. The new Garmin Pay service comes as part of NBK’s continued efforts to provide its customers with top-notch, digitalized payment solutions that meet their aspirations and complements their unique lifestyle.
NBK is the first bank in Kuwait to offer contactless payments on Garmin watches, further emphasizing on its leading position as a provider of high-tech services and disruptive payment solutions.
Customers are required to add the details of their NBK Credit Cards to the compatible device to activate the service and then enjoy making fast and easy payments via their wearable device.
“We are happy to announce the launch of this new service, which came in line with NBK's efforts to introduce its customers with easy-to-use, fast, innovative and time-saving payment solutions. We are always looking for more unique and exceptional banking services that cater to the needs of all our customers," stated Mohammed Al Othman, General Manager of Consumer Banking Group, National Bank of Kuwait commenting on the new service.
"Garmin Pay is a payment solution specially designed for people who are always on the move. Customers can use this service in their daily purchases at retailers that support contactless payments," Al Othman added.
"NBK is always keen on providing its customers with innovative and full-fledged banking solutions by expanding its product base and while ensuring more secure and easier services. The bank always thrives to build strategic partnerships with the leading global service providers to offer the safest and most disruptive banking services. This is part of its well-established position locally and in the GCC region as the top provider of the most advanced financial services," Al Othman noted.
“We are celebrating the launch of Garmin Pay, the innovative payment service, for the first time in Kuwait, in coordination with NBK, the top bank in the Middle East, which has a leading position locally and regionally. This service will represent a qualitative transition in users’ lifestyles as the smart watch will stand as a GPS navigator, a mobile notification center, a sports mate and a wallet,” stated Ahmad Al-Ameeri, General Manager of Seas & Deserts Group, the exclusive agent of Garmin firm in Kuwait.
“Our company always takes the lead to introduce its customers and the Kuwaiti market with the top-notch and most disruptive services. Launching Garmin Pay in coordination with a distinguished partner like NBK came within this policy," he stated, adding that "our partnership with NBK is well-established; their confidence in our products and our services is a reflection of a long-term strategic partnership."
NBK has successfully maintained a long-standing leading regional position, thanks to offering the highest-quality banking services, in addition to its effort to provide the top-notch and the most innovative payment solutions to meet customers' ever-changing needs.
Kuwait: NBK won 'Best Customer Service Bank', 'Best Social Responsibility Program' Excellence Awards30.01.2020
National Bank of Kuwait (NBK) was awarded with the Excellence in the Corporate Social Responsibility Programs and also received the Best Customer Service Bank Excellence Award in Kuwait by Kuwait's Public Relations Association during the conclusion ceremony of the Kuwait Public Relations and Customer Service Prize.
The event was been held at Jaber Al-Ahmad Cultural Center (JACC) under the patronage of His Highness Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah.
The awarding ceremony witnessed the attendance of the Minister of Social Affairs Ghadeer Aseeri, and Head of Kuwait’s Public Relations Association Jamal Al-Nasrullah.
"These two excellence awards represent a testimony of NBK's leading position as the largest and the most prominent financial entity in Kuwait, which was committed to launching an array of services, initiatives, and products for both customers and the whole society," stated Mohammed Al Othman, General Manager of Consumer Banking Group, NBK.
In addition, the best customer service award is recognition of NBK's keenness to exceed its customers' expectations by offering his clients highly competitive services and banking products, and through fulfilling the top-notch and most modern requirements including the mass media penetration and the introduction of digitalized services, Al Othman added.
Kuwait Public Relations and Customer Service Prize is gaining momentum due to compliance with the global standards, assessed by international experts, said Al Othman, adding that these trophies encourage companies and other institutions to maintain their leadership and pursue their development plans.
"NBK boasts its track-record of social initiatives; these prizes encourage us to proceed with our efforts to develop these initiatives and serve the society," NBK Public Relations and Communications Assistant General Manager, Manal Faisal Al Mattar, said.
Throughout the year, NBK has sponsored several useful social programs in fields of healthcare, childcare, social development, environment, sports, in addition to awareness campaigns, which boosted its leading position as the top contributor to the social responsibility programs in Kuwait and the sustainable development in light of Kuwait's development plan, Al Mattar noted.
NBK recorded a robust performance in terms of sustainability in an array of services, and initiatives in several fields including environment, healthcare, society and education.
Kuwait’s Public Relations Association dedicates this prize to shed light on the distinguished efforts and achievements of companies and organizations in the fields of public relations and customer service across all industries in both public and private sectors. The event also featured a number of workshops about the strategies of PR and customer service targeted at employees of ministries and organizations.
Kuwait: NBK “First Bank Locally, in Kuwait Launches Fitbit Pay”30.01.2020
National Bank of Kuwait (NBK) has today announced that Fitbit Pay™ is now available to its customers, which will enable them to make contactless payments via select Fitbit® (NYSE:FIT) devices; thus becoming the first bank locally to offer this service.
Fitbit helps people lead healthier, more active lives by empowering them with data, inspiration and guidance to reach their goals.
NBK is committed to offering its clients easy-to-use, enhanced payment solutions, as it continues to stay at the forefront of emerging technology meant to meet customers’ ever-changing needs. Launching Fitbit Pay illustrates how the bank is taking steps to meet the growing demand for innovative ways to pay for goods and services.
Fitbit Pay will provide NBK customers with seamless and secure one-touch payments directly on their Fitbit Ionic, Fitbit Versa 2, Fitbit Versa 2 Special Edition, Fitbit Versa, Fitbit Versa Special Edition and Fitbit Charge 3 Special Edition.
Commenting on the new service launch, Mohammed Al Othman, General Manager of Consumer Banking Group, National Bank of Kuwait said: “We are committed to offering our customers the highest-quality tech options to guarantee an easy and secure payment experience.”
“Users can make faster and secure payments for their purchases anywhere that offers contactless payments by adding select credit cards to their Fitbit Wallet via the Fitbit app.” Al Othman added.
NBK customers with the applicable Fitbit devices can now conveniently use the free Fitbit app (Android and iOS) to add up to six cards to their Fitbit Wallet. Paying for products in stores that accept contactless payments could not be more straightforward: simply press the left button on the tracker or smartwatch until the card appears on the screen, and then hold your wrist next to the payment terminal until confirmation is displayed on the watch's screen. Fitbit Pay transactions feature enhanced security measures, requiring users to create and use a PIN code to activate Fitbit Pay.
NBK provides its clients with an exceptional banking experience, aligned with its well-established position locally, and in the GCC region, as the provider of the most outstanding financial services.
The Bank constantly updates the NBK Mobile Banking App to offer a safe and secure way for customers to conduct transactions such as opening accounts, applying for loans, cards and credit card limit increase, advanced payment features like e-Payments to enable online payment for purchases and NBK Quick Pay for fast and easy transfers, managing the accounts and credit cards while travelling, checking their NBK Miles and NBK Rewards Points, activating dormant accounts, establishing standing orders, finding the nearest NBK Branch, ATM or CDM in Kuwait and abroad, requesting an account statement or new checkbook, and many more services that make using NBK Mobile Banking App the perfect companion in Kuwait and when travelling.
NBK was awarded the “Best Consumer Digital Bank” and the “Best in Mobile Banking” in Kuwait by Global Finance Magazine for 2019.
Kuwait: STC inks KWD 40 mln financing agreement with NBK23.01.2020
National Bank of Kuwait (NBK) and Kuwait Telecommunications Company (STC) inked a KWD 40 million worth of a long-term financing agreement.
The 10-year financing will go for implementing operating expansionary plans and settling capital expenses.
The agreement signing ceremony was attended by Maziad Al Harbi, Chief Executive Officer at STC, Salah Al Fulaij, Chief Executive Officer at NBK-Kuwait, Mohammed Al-Assaf, Chief Financial Officer at STC, and Ali Fardan, General Manager at NBK-Bahrain.
"I am conveying my thanks to NBK executive members for their endeavours to conclude the agreement, which came as a result of long-term mutual cooperation and confidence," Al Harbi indicated.
"As STC launches the new brand, the financing agreement came within its strategy of sustainable operating growth and in line with our organic expansion policy, as the financing facility will cover STC's operating and capital expenses for future business blueprints," Al Harbi added.
"We will save no efforts to provide our customers with full-fledged and better-than-expected services and offers, and enhance our digitalized products in a way that will benefit shareholders," he noted.
"NBK is the primary option for bankrolling the major transactions and ventures of private companies in Kuwait thanks to its immense balance sheet, proven trackrecord and its well-established position in the banking industry," stated Al Fulaij.
Signing the agreement underscores NBK's strong, long-term ties with STC, Al Fulaij added.
"We seek to boost our presence as a provider of high-profile banking services to the local companies, thanks to our strong ties with our customers, exceptional customer care, wide-scale operations, and our diversified top-notch product base," he noted.
Local market dominance, wide-scale international operations
NBK is Kuwait's largest financial institution with a market dominance in the commercial banking market. NBK has been consistently awarded the highest credit ratings of all banks in the region from Moody’s, Standard & Poor’s, and Fitch Ratings. NBK Group has the largest network of local and international branches, covering four continents around the world and spread across China, Geneva, London, Paris, New York, Singapore, in addition to its regional hubs in Lebanon, Jordan, Egypt, Bahrain, Saudi Arabia, Iraq, Turkey and UAE.
High-Profile Services, Proven Track-record
STC strives to introduce its corporate and retail clients with an array of outstanding products and services that meet their aspirations. It offers a distinguished client experience around the clock in fields of telecommunications, entertainment, digital services and data transfer.
STC lured private sector investments and managed to re-position the telecommunications industry as one of the most vital sectors in the global technology market. It provided the best wireless coverage in Kuwait, in addition to upgrading the local technological infrastructure.
STC has been revamping Kuwait's telecommunications market since 2008, including call tariffs. In 2016, STC became a member of the International Telecommunications Union (ITU). In 2018, the telecom operator became the first operator to offer the 5G services across several locations in Kuwait via the most-advanced network.
Kuwait: NBK sponsors “TAMAKAN” training program for fresh Kuwaiti university graduates23.01.2020
National Bank of Kuwait (NBK) sponsors “TAMAKAN” training program for fresh Kuwaiti graduates, as part of the strategic partnership with “Creative Confidence”.
The program is an innovative training experience especially tailored for fresh Kuwaiti university graduates. It aims to support young Kuwaiti graduates to develop their skills, expand their capabilities and grow their knowledge in a way that will make them compelling candidates for employment.
NBK will be hosting the program and providing a real business challenge that participants will work on into the final stages of the training sessions. The program will start on the 10 February until 20 April 2020. TAMAKAN is a full-time commitment for 10 weeks, 5 days a week, from 8:30pm-3:30 pm.
NBK Public Relations and Communications Assistant General Manager, Manal Faisal Al Mattar, said, “NBK’s sponsorship and participation in the program comes as a part of its strategic partnership with Creative Confidence. NBK is dedicated towards supporting talented young graduates and empowering Kuwaitis”
“TAMAKAN” is one of these initiatives that help invest and support young youths. NBK is looking forward to the outcome of the program and to seeing the participants moving into key leadership roles in their near future,” she added.
“NBK believes that investing in human resources is investing in our future. TAMAKAN program goes along with NBK’s initiatives to invest in Kuwaiti youth and support their aspirations,” Al Mattar noted.
In her turn, the Founder and Managing Director of Creative Confidence, Sumayah Mohamad Aljasem expressed her sincere thanks to NBK for sponsoring TAMAKAN. “ we are proud of this strategic sponsorship that results in supporting and investing in the Kuwaiti youths”
Al Jasem added that graduates will gain real, relevant experience and develop their skills without the commitment of a job. They will get exposed to the latest methods and tools that will help them in designing solutions and shaping ideas in any field.
TAMAKAN Program offers recent graduates a unique development opportunity before starting their first job. TAMAKAN is organized by Creative confidence in collaboration with NBK. Creative Confidence is a Kuwaiti based consulting and training company that specializes in creativity, innovation and collaboration training.
Kuwait: NBK Participates in the Sixth Edition of the “Innovation Challenge”22.01.2020
National Bank of Kuwait (NBK) announced that it will be participating in the sixth edition of the Innovation Challenge Program organized by Kuwait Foundation for the Advancement of Sciences (KFAS) in collaboration with the Wharton University of Pennsylvania.
A ceremony was held to welcome the new program participants with the attendance of Mr. Salah Al-Fulaij, CEO - NBK Kuwait and Mr. Emad Ahmed Al Ablani, General Manager, Group Human Resources at NBK.
The four-months program aims to develop innovative human capabilities in the private sector and foster a culture of creativity and knowledge growth to transform Kuwait's economy into a knowledge-based economy.
The program covers numerous topics and activities including the successful implementation of innovative initiatives, business model innovation, innovative delivery models and innovation tournament workshop. Moreover, participants will visit Silicon Valley companies in San Francisco, USA.
The Innovation Challenge program, launched by KFAS for the first time in 2015, is one of the most prominent executive training programs held annually, bringing together a small group of selected companies to collaborate with prestigious business schools as they seek to develop new initiatives and projects that foster a culture of innovation within each company. Following the competitive application process, participants spend four months learning and training, as they explore innovative ways to make positive changes and add great value to their customer experiences.
NBK always strives to develop its human capital and enrich their experiences as they are the main pillar for the bank’s excellence and leadership. This is accomplished through constantly providing the world’s best specialized training programs that meet the highest industry international standards in order to encourage professional development and successfully position our workforce to take charge as future leaders.
Kuwait: NBK reports 2019 net profit of KD 401.3 million, increasing 8.2% Y-o-Y20.01.2020
National Bank of Kuwait (“NBK”, the “Bank” or the “Group”), today announced its financial results for the year ended 31 December 2019. The Group delivered strong annual performance with net profit of KD 401.3 million (USD 1.3 billion) compared with KD 370.7 million (USD 1.2 billion) in 2018, increasing by 8.2% year-on-year.
Total assets in 2019 stood at KD 29.3 billion (USD 96.6 billion), increasing by 6.7%, with customer deposits increasing by 10.7% to reach KD 15.9 billion (USD 52.6 billion) and customer loans and advances growing by 6.8% to KD 16.6 billion (USD 54.6 billion). NBK’s Board of Directors has proposed the distribution of a cash dividend of 35 fils per share, representing 56.4% of net profit, in addition to 5% bonus shares.
The proposed dividend is subject to shareholders’ approval at the Annual General Meeting. Earnings per share (EPS) stood at 60 fils, as compared to 55 fils in 2018, and equity attributable to shareholders increased by 8.8% to KD 3.21 billion (USD 10.6 billion).
Nasser Musaed Abdulla Al-Sayer, NBK Group Chairman, commented: “2019 was another strong year as we delivered healthy profitability while maintaining a robust balance sheet – demonstrating the quality and diversity of both our operations and earnings.
The Bank remains firmly committed to New Kuwait 2035 and is taking confident steps towards supporting its delivery. These financial results are driven by the execution of our strategy for growth and innovation, while contributing to the country’s socioeconomic development.
A highlight of the year was the heavy oversubscription of our USD 750 million perpetual tier-1 capital securities issuance, which was well-received by global fixed income investors and reflects solid investor confidence in NBK.”
Net operating income grew by 1.4% to KD 895.5 million (USD 3.0 billion), while non-interest income increased by 7.0% to KD 206.3 million (USD 680.7 million). Our international operations continued to play an important role in mitigating Group-level risk and diversifying income from across geographies. The total bottom line contribution of international operations accounted for 28% of the Group’s net profit in 2019.
Isam J. Al-Sager, NBK’s Group Chief Executive Officer, said: “Despite operating conditions remaining below expectations, with a volatile oil prices environment, NBK recorded another set of strong results, as the breadth of its operations and the scale of its international footprint mitigated risks and ensured consistent profitability.
Non-oil GDP growth in Kuwait is projected to reach 2.5% in 2020, and the pipeline of scheduled project awards is healthy. There is a broad expectation that the year will bring positive operating conditions, as the government continues to stimulate economic activity and the appetite for credit improves.
NBK is deeply committed to its digitalization strategy, in an effort to develop an established foothold in its regional markets. In 2019 we were proud to launch our in-house Digital Factory, which is playing a vital role in driving the progress of our digital roadmap. This will soon become a unique competitive advantage in the region.”
NBK’s asset quality metrics remained strong with the ratio of non-performing loans to gross loans at 1.10%, compared with 1.38% in 2018, and an NPL coverage ratio of 272.2%, compared with 228.1% in 2018. The Bank maintained healthy levels of capitalization, with a capital adequacy ratio of 17.8% at year-end, compared with 17.2% in 2018. This level of capitalization is aligned with the Group’s risk appetite and in excess of the Central Bank of Kuwait’s requirements.
Al-Sager concluded: “NBK’s strategy for 2020 will not deviate from its current trajectory. The Group will continue to increase the diversity of its income across geographies and segments, with the primary objective of achieving superior returns and offering exceptional service to customers.”
In 2019, NBK was recognized by Global Finance and The Banker as the Best Bank in Kuwait, as well as ranking in the World’s 50 Safest Banks list by Global Finance for the 14th consecutive time. The awards are evidence of NBK’s strong financial position, market leadership and of its ability to meet the ever-changing needs of its customers.
Kuwait: Kuwait Institute of Banking Studies Honors 20 Employees at NBK20.01.2020
Kuwait Institute of Banking Studies (KIBS) has graduated 20 employees at the National Bank of Kuwait, who took part in the training programs organized by the institute for those working at the banking institutions.
The Professional Certificate Programs for 2018-2019 are accredited by the London Institute of Banking and Finance, one of the world's most prestigious institutions in the field of vocational education related to banking and financial services.
The certification ceremony was held at the Kuwait Foundation for the Advancement of Sciences (KFAS), at the Kuwait Chamber of Commerce and Industry, and under the patronage of His Excellency the Governor of Central Bank of Kuwait, Dr. Mohammed Y. Al-Hashel. The ceremony was also attended by Mr. Isam J. Al-Sager, Group Chief Executive Officer. Director General of the Institute of Banking Studies, Dr. Yacoub Al-Rifai. Mr. Emad Al-Ablani, General Manager, Human Resources Group and Mr. Mohamed Al-Othman, Head, Consumer Banking Group, Mohammed Al Kharafi, General Manager- Operations Group at NBK.
The certificates which the trainees received included, Certified Bank Branch Manager (CBBM), Strategic Management Performance System Certificate (SMPS), Certified Manager (CM), Certified Bank Branch Operations Manager (CBBOM), and Risk Management Certificate (RMC).
"The bank's strategy encourages the employees to proceed with their studies and continue to develop their skills and knowledge. The bank has set scientific certificates and training courses, which the employees receive, among other criteria required to build career, attain promotion, and receive incentives," stated Emad Al-Ablani, General Manager – Group Human Resources at NBK.
“As a prominent financial institution, NBK is committed to help employees earn professional certificates and continuously improve their professional skills. These certificates are considered among the most internationally-applied learning tools, which help boost the professional capabilities of those working in the banking industry, in line with the global developments in the field," he added.
Kuwait: NBK Academy Welcomes the 23rd Batch of Fresh Graduates14.01.2020
National Bank of Kuwait (NBK) recently welcomed to its annual “NBK Academy” program the 23rd batch and the first in 2020 of fresh Kuwaiti graduates who have successfully met the acceptance criteria specifically designed for this intensive program.
The NBK Academy Program, launched 12 years ago, has been supporting NBK’s strategy to employ, train and develop the professional skills of newly graduated Kuwaiti talents, in addition to attracting them to work in the financial services industry.
The fresh group of trainees was welcomed by Mr. Emad Al-Ablani, Head, Group Human Resources and Mr. Mohamed Al-Othman, Head, Consumer Banking Group, in addition to several officials from talent management and training and development divisions.
The program that will be delivered to 20 participants, extends over a period of 4 months and covers various aspects of banking operations including: banking principles, risk management, financial accounting, marketing, negotiation, consumer and commercial lending.
It is worth noting that the program’s content is subject to constant revision and update in order to keep pace with the latest research and studies in the global banking sector. New and innovative elements were recently added to the program, including design thinking and banking simulation as well as creativity and innovation in the banking environment.
NBK Academy reflects NBK’s vision to support sustainable human capital development as one of its top strategic priorities and a shared responsibility between the various governmental institutions and the private sector.
NBK Academy was inaugurated in 2008 with the aim to pave the way for newly Kuwaiti graduates to join the banking sector. The Academy provides graduates with the best training programs developed in cooperation with leading international institutions and universities to meet the demands of the labor market.
Kuwait: NBK and LOYAC arrange a cultural trip to Cambodia08.01.2020
National Bank of Kuwait (NBK) and LOYAC concluded their cultural trip to Cambodia. The trip goes with NBK’s support to LOYAC’s annual activities and events including the trips.
A group of volunteers from different backgrounds ages between 14 and 18 participated in this trip which was designed to build the leadership skills in their personality. This 8 days trip included a group of social initiatives, interacting with different cultures, volunteering and donating. During this trip, Participants were introduced to the Cambodians’ different cultures and learn their daily life routine.
This support reflects NBK’s commitment to its Corporate Social Responsibility as well as the vital role it plays in supporting students, youths and self-building initiatives in Kuwait.
“Cambodia is truly an inspiring cross-cultural learning experience that added profound value to the young people involved”, said Asmaa Bin Hussain, NBK Public Relations Officer. “This is the first-time we go with Loyacers to Cambodia. We were happy to join Loyacers in lots of inspiring cultural trips around Asia and Africa. In Cambodia , we visited Phnom Penh, Kampong Cham and Siem Reap. We hung out with the youth, contributed to the community and explored the treasures of its cities”.
“NBK always strives to empower Kuwaiti youth to realize their potentials, build their personalities and motivates their ambition. This trip with LOYAC comes in line with our strategy to invest in youth and develop their capabilities,” Bin Hussain added.
Throughout the program, Loyacers and Cambodian youth were engaged in stimulating discussions about various aspects of each society to gain a deeper understanding of what makes our cultures unique and beautiful. In addition, the trip included historic tours and urban adventures exploring the bazaars, and landmark.
LOYAC is a nonprofit organization that runs several programs for the youth to develop their professional skills, enhance their personal growth and help them find their sense of purpose by extending themselves to others.
Kuwait: NBK Group Human Resources discusses means to boost strategic partnership with KOC06.01.2020
A staff mission from the Group Human Resources at the National Bank of Kuwait (NBK) has made a visit to the Kuwait Oil Co. (KOC) to discuss means to boost strategic partnership between both parties especially in field of development.
During the visit, NBK’s staff mission discussed the Group Human Resources’ business model, in addition to the bank’s development tools, best methods to enhance positive behavior as well as employees’ incentive plan. The mission also touched upon methods to bolster the teamwork, productivity, comprehensive quality system in addition to the best digital solutions.
Then, the staff mission comprising Anwar AlSabti, Team Leader – Personnel Services; Haneen Al-Mansour, Senior MIS Officer - Group Human Resources; Sarah Al-Rayes, Employee Relations Officer and Faisal Dashti, Manager in Foreign Corporate, Oil and Trade Finance Group, has paid a visit to KOC Ahmed Al Jaber Oil & Gas Exhibition. This exhibition represents a prominent cultural icon that helps the documentation of the oil history in Kuwait, in addition to the latter’s role in the petroleum industry.
NBK continues to play a key role for the oil sector companies, given its strong commitment to KPC and its affiliated units, together with its prominent role in developing the human capital in the state-owned entities, thanks to being the strategic partner to public sector.
The NBK is also keen on developing the human capital especially in the state-owned entities in line with its social responsibility framework. The NBK’s annual initiatives underline its profound strategy aimed at investing in the human resources, and further echo its primary role in the community service for decades. NBK’s programs continue to reflect the leadership role it has undertaken for decades in the local sector.
Last year, the bank’s Human Resources completed the second phase of the training program held for employees of the Kuwait Petroleum Corporation (KPC) and its subsidiaries. The program was aimed at developing the technical skills of KPC employees and covered several business divisions including treasury, finance and accounting.
Kuwait: NBK Reveals Winner of the KD 250,000 Prize in Al Jawhara’s Quarterly Draw05.01.2020
National Bank of Kuwait announced the winner of the KD 250,000 prize in Al Jawhara Account’s Quarterly draw for the month of December 2019. The winner, Amnah Abdullateef Mohammad Abduljader, was announced live on FM 88.8 Kuwait Pulse, in the presence of a representative from the Ministry of Commerce and Industry as well as representatives from NBK. Al Jawhara monthly and quarterly draws are supervised and audited by Deloitte.
Al Jawhara Account customers are automatically entered in Al Jawhara’s weekly, monthly and quarterly draws, giving them the chance to win KD 5,000 weekly, KD125,000 monthly and the grand prize of KD 250,000 quarterly. Every KD 50 deposited in the Al Jawhara Account gives customers one entry into the draw. The minimum opening amount for the account is KD 400 while the maximum amount that can be held is KD 500,000. Customers’ chances of entering the draws double for every KD 50 when no debits are done for a given period of time.
“We seek to reward our customers, especially Al Jawhara Account clients, with a diversified package of prizes throughout the year, in line with their interests. We also provide them with the safest and the most innovative banking services,” stated Bader AlJanah, Consumer Banking Group at National Bank of Kuwait, while commenting on the quarterly draw.
“We are committed to develop the money-saving culture among the different categories of the retail clients, which will reflect positively on our products and services. Al Jawhara Account is one of the key tools that boost the money-saving culture,” AlJanah added.
In addition to the draws, Al Jawhara Account gives customers access to many features and benefits which include a free NBK Visa Debit Card that can be used anywhere around the word,
Since 2012, NBK has rewarded loyal customers with prizes worth a total of up to KD 2,200,000 annually through its weekly, monthly and quarterly Al Jawhara draws.
In addition to its attractive and most innovative and safe products and services, NBK is committed to providing customers with ongoing offers and rewards in line with the needs and lifestyles of its customers.