NBK Tools

NBK Tools

Prayer Timings

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Loan Calculator

Notifications

  • Important Notice

    Dear Customers, Due to the current situation and as an interim measure, we are pleased to serve you in our branches in Sanayeh and Bhamdoun from Monday to Friday, 9:00 AM to 12:00 PM. For more information, please call us at 00961- 1759700. Thanking you for your cooperation

  • Important Notice

    Dear customer, if you have an account with National Bank of Kuwait- Lebanon for commercial, professional, or services business purposes you should provide us with copy of your registration certificate from the Ministry of Finance before December 2020 as per regulatory requirements, otherwise we will be compelled to stop your transactions and close your account on your full responsibility.

  • Update your Information

    Dear Customer, Please visit any of our branches to update your personal details as soon as possible to avoid any inconvenience in the future while banking with us.

Submitting Complaints

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You may use the designated Complaint Form to file a complaint to NBK Lebanon.

Customer Protection Unit would assist customer in making adequate decision regarding their banking activities and to ensure that customers are not subject to unfair or deceptive practices by guaranteeing adherence to policies and procedures elaborating the following principles:

  • Ensuring a thorough, objective, timely, and fair implementation of all rules and principles related to the banking services provided to its customers

  • Maintain an environment and culture of ethical and professional communication methods throughout all levels of interactions with customers. Ensure customers’ rights and duties are clearly conversed by customer-service staff and are made available to clients whenever required

  • Ensure easily accessible information by customers to their rights and duties. In addition, acknowledging products’ specifications, facilities, and services provided by the Bank

  • Deliver accurate and understandable financial promotional material that is not misleading to customers, by supervising, reviewing and suggesting improvements to marketing campaigns (advertisements), brochures, contracts, statements of accounts and other relevant documents in line with the set policies, procedures and regulations in force

  • Ensure that customers have access to adequate complaints submission procedures that are accessible, independent, accountable, timely and efficient