NBK Tools

NBK Tools

Prayer Timings

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Loan Calculator

Notifications

  • Update your Information

    Dear Customer, kindly visit your nearest branch or contact your Service Officer to update your NBK - Lebanon record details to avoid account block and/or late charge fees. For more: (961) 1 759700

  • BDL Circular 161

    In connection with Basic Decision No. 13384 issued on 12/16/2021 regarding exceptional procedures for cash withdrawals Read More

  • BDL Circular # 158

    Exceptional measures for the gradual withdrawal of deposits in Foreign Currencies. Read More

  • BDL Circular 151

    Related the Basic Decision 13221 of 21/4/2020, relating to Exceptional Measures for cash withdrawals from – Currency Accounts Read More

Submitting Complaints

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You may use the designated Complaint Form to file a complaint to NBK Lebanon.

Customer Protection Unit would assist customer in making adequate decision regarding their banking activities and to ensure that customers are not subject to unfair or deceptive practices by guaranteeing adherence to policies and procedures elaborating the following principles:

  • Ensuring a thorough, objective, timely, and fair implementation of all rules and principles related to the banking services provided to its customers

  • Maintain an environment and culture of ethical and professional communication methods throughout all levels of interactions with customers. Ensure customers’ rights and duties are clearly conversed by customer-service staff and are made available to clients whenever required

  • Ensure easily accessible information by customers to their rights and duties. In addition, acknowledging products’ specifications, facilities, and services provided by the Bank

  • Deliver accurate and understandable financial promotional material that is not misleading to customers, by supervising, reviewing and suggesting improvements to marketing campaigns (advertisements), brochures, contracts, statements of accounts and other relevant documents in line with the set policies, procedures and regulations in force

  • Ensure that customers have access to adequate complaints submission procedures that are accessible, independent, accountable, timely and efficient