Kuwait: National Bank of Kuwait Reports Net Profit of KD 116.6 million for the first quarter of 202220.04.2022
Kuwait City, Kuwait, 19 April 2022: National Bank of Kuwait (“NBK”, the “Bank” or the “Group”) has announced its financial results for the three-month period ended 31 March 2022. The Bank reported a net profit of KD 116.6 million (USD 383.6 million), compared to KD 84.3 million (USD 277.4 million) for 1Q 2021, improving by 38.3% year-on-year.
Total assets as of end of March 2022 grew by 8.7% year-on-year to reach KD 33.7 billion (USD 110.9 billion), whereas total loans and advances increased by 12.3% year-on-year to KD 20.1 billion (USD 66.0 billion), and total shareholders’ equity reached KD 3.4 billion (USD 11.2 billion), growing by 3.5% year-on-year.
Commenting on the Bank’s quarterly financial results, Mr. Isam Jasem A. Al-Sager, Vice-Chairman and Group Chief Executive Officer, said: “During the first quarter of 2022, we recorded strong interim profits and continued to build on the operational momentum that we achieved over the past year; delivering another quarter of strong earnings amid continued growth across all of our business lines.”
He added that the operating environment in Kuwait continued to witness signs of recovery during the first quarter of 2022; thanks to the improvement in the pace of consumer spending and the steady increase in oil production that coincided with the noticeable rise in its prices. The hike in oil prices strengthened the fiscal position of the Government which reflected positively on business sentiment and activity. We are expecting an acceleration in the pace of project activities during the year, given the Government's commitment to implementing its strategic objectives and increasing the spend on infrastructure development.
“Our performance is supported by prudent risk management and excellent credit quality; and our investments in talent and technology supports stronger revenue growth, improved efficiency of our operations and maximized returns for our shareholders,” Al-Sager explained.
“The robust volume growth that the Bank achieved has further supported our strong performance delivered in our operating income; reaching KD 236.5 million and growing by 6.8% year-on-year. Furthermore, the significant growth in bottom line stems from the improvement in the cost of risk levels; thanks to proactive provisioning policy adopted by the Bank over the past two years,” Al Sager stressed.
In addition, Al-Sager mentioned that the Bank recorded healthy performance across strategic growth areas including Islamic banking and global wealth management. Moreover, the continuous improvement in the operating environment is expected to reflect positively on corporate credit growth. Moreover, fees and commission income growth benefited from the market activity as well as the strong relationships that the Bank established with its customers over the years.
Al-Sager also stated that the Bank continued to make good progress in advancing its strategic agenda towards digital transformation as well as executing its technological initiatives, including the launch of “Weyay Bank”, with its integrated package of advanced products and services to meet the demands of the Kuwaiti youth.
Al-Sager pointed out that NBK strives to embed ESG practices into its decision making process while developing approaches to assess climate change risk and integrating sustainability into NBK’s business plans. During the first quarter of 2022, and as the Bank continues to build a market leading position in sustainable development, NBK launched its Sustainable Financing Framework.
The framework aims to integrate environmental, social and governance practices into all our operations and support the transition to a more sustainable and low carbon economy; while enabling and promoting responsible business practices supporting Kuwait’s sustainable growth enshrined in New Kuwait Vision 2035.
Al-Sager stressed that in 2022, the Bank will continue to invest heavily in its employees, and focus on its approach to provide the best products and services that are tailored and in line with the ever-changing customers’ needs, while accelerating its commitments aimed at achieving strategic growth towards a sustainable future.
The most prominent results and indicators during the first quarter of 2022
• Net operating income of KD 236.5 million (USD 778.3 million), increasing by 6.8% compared to1Q 2021
• Total assets grew by 8.7% year-on-year, to KD 33.7 billion (USD 110.9 billion)
• Total loans and advances grew by 12.3% year-on-year to KD 20.1 billion (USD 66.0 billion)
• Customer deposits increased by 7.4% year-on-year to KD 18.3 billion (USD 60.3 billion)
• Strong asset quality metrics, with NPL/gross loans ratio at 1.12% and an NPL coverage ratio of 302%
• Robust Capital Adequacy Ratio of 17.8%, comfortably in excess of regulatory requirements
Kuwait: NBK Gold Sponsor of AUM Career Fair19.05.2022
In line with its continuous support of fresh graduates as they make the first step in their professional career, National Bank of Kuwait (NBK) participated as the Gold Sponsor of the American University of the Middle East (AUM) Career Fair 2022 held during May with a view to encourage students to navigate the labor market and get directly in touch with employers.
NBK’s participation in AUM Career Fair reflects its belief in the importance of supporting the young students and fresh graduates and providing them with suitable job opportunities in an important sector like the banking and financial sector, as NBK is an active participant in the events aiming to support promising national talent in Kuwait.
On this occasion, Mr. Emad Al-Ablani, GM – Group Human Resources at National Bank of Kuwait, said: “NBK continues to cement its leading role among private sector institutions in soliciting, training, upskilling national talent and qualifying them for working in the banking sector.”
Al-Ablani pointed out that NBK has the highest employee retention rates and is the employer of choice for national talents in the private sector, adding that the bank is the largest employer of national labor in the private sector.
“Group Human Resources strategy is based on soliciting high-caliber national talent, serving the goals of New Kuwait Vision 2035 by increasing national labor ratio in the banking sector, and supporting the national economy by recruiting local talent,” he elaborated.
He explained that graduates are an important source for the bank to solicit talent, which contribute to its change agenda and the remarkable transformation, thanks to their high potential that require the proper guidance. On the other hand, the Bank provides a unique training and development environment to enhance the skills of its employees and build their professional career.
On her part, Gadeer Al-Kooheji, Recruitment Manager, Group Human Resources at National Bank of Kuwait said: “Career fairs offer NBK a great opportunity to spread its work culture among students and fresh graduates, and encourage them to join the private sector.”
“NBK’s booth witnessed a noticeable turnout from the fair visitors, as Group Human Resources staff provided answers to all inquiries raised by the students who filled out the job applications for available vacancies,” she added.
NBK is committed to provide training programs for young Kuwaiti fresh graduates and students, to equip them with the expertise, professional knowledge, and on-job training, as professional preparation for them to navigate their way into the labor market, reflecting its role as one of the key supporters of the youth among local private sector institutions.
NBK’s efforts in soliciting national talents go in line with its development and training plans aimed to invest in national cadres and prepare a promising banking generation. The bank also offers a number of training courses and professional academic programs, being one of the leading banking institutions in Kuwait in organizing training programs for the youth.
During the fair, the Chairman of the Board of Trustees of the American University of the Middle East (AUM), Dr. Fahad Ibrahim Al-Othman, presented an honorary shield to Mr. Emad Al-Ablani, GM – Group Human Resources, in appreciation of NBK’s role in supporting and nurturing fresh graduates.
Kuwait: National Bank of Kuwait Supports Public Authority for Industry’s Mega Projects25.04.2022
National Bank of Kuwait (NBK) is strongly committed to delivering its national role and supporting the State’s development plans in line with its strategic relationship and continuous communication with all government institutions. In this context, NBK held a meeting at its Headquarters with the Public Authority for Industry’s management, during which they discussed PAI’s vision and strategy as well as its key projects, mainly including: establishing integrated fully-serviced industrial cities, and NBK’s role in securing financing solutions, investment services and banking advisory to support new development projects.
The meeting was attended by Mr. Abdul-Karim Taqi, General Manager- Public Authority for Industry, Mr. Salah Al-Fulaij, CEO of NBK – Kuwait, and Mr. Sulaiman Al-Marzouq, Deputy CEO of NBK-Kuwait, in addition to a number of senior PAI’s officials and senior NBK’s executives from Foreign Corporate, Domestic Corporate, Economics & Research and NBK Capital.
“Our strategy at NBK is mainly focused on supporting development plans and backing the State’s agenda to advance economic growth, by providing all financing solutions, investment services and advisory as a key partner and the largest financier of all government development project”. Mr. Salah Al-Fulaij, CEO of NBK, said.
“We are firmly committed to supporting the industrial sector, and always look forward to supporting that strategic sector as we firmly believe in its pivotal role in diversifying the national economy, especially in light of the strong and extended relations that bind us with all parties involved in the sector, led by the Public Authority for Industry and key players in the industrial sector.” Al-Fulaij added.
Al-Fulaij indicated that PAI’s strategy lays out an integrated framework for its future plans set for developing the national industry and outlines a clear path for strategic partnerships and connecting the government with the private sector. He praised the authority's efforts in developing the legislative and institutional environment to govern the industrial sector and for offering incentives to attract investment opportunities, encouraging research and innovation, and promoting industrial exports.
Al-Fulaij highlighted that the banking sector in Kuwait, spearheaded by NBK, is capable of meeting the substantial financing needs required to support PAI’s projects, most notably, a frontier project like the industrial cities. He reiterated that NBK enjoys a solid financial position and maintains strong capital and liquidity position, positioning it to maintain its position as the bank of choice for financing government projects.
On his part, Mr. Abdul-Karim Taqi, General Manager of Public Authority for Industry said: “We are pleased to communicate with NBK as a leading banking institution, as part of the continuous cooperation between PAI and the Kuwaiti banking sector, as we keep in touch with it to identify how possible it can contribute in financing industrial cities projects as well as to exchange opinions and suggestions, given the extensive experience of its cadres in this field.”
“We focus on accelerating the implementation of the necessary infrastructure projects for the industrial cities, which include mega, advanced projects in the petrochemicals industry, medical and foodstuff sectors, and 4th generation industries, in conjunction with preparing the necessary legislative framework to enable the success of our strategy in implementing these projects in partnership with the private sector,” he added.
Taqi accentuated that the projects are of huge size, which will generate large economic returns, expecting financing operations to witness the participation of Kuwaiti and international banking alliances.
PAI’s vision to establish sustainable, environmentally friendly industrial cities that contribute to creating more diverse job opportunities is fully aligned with NBK’s strategy to promote future growth and maintain its leading position in supporting responsible business practices that contribute to sustainable growth and development of the local economy, as well as NBK’s initiatives, the latest of which was developing its Sustainable Financing Framework.
NBK enjoys a dominant market share across all business sectors thanks to its resilient business model, solid financial position, its key role in financing development projects, and outperforming most key financial indicators compared to its local and regional peers, which is clearly reflected in all its exclusive and distinguished offerings.
NBK continues to enjoy a very prominent position in the market, as Kuwait’s leading banking group in terms of total assets value, customer deposits, loans, and advances to customers. The Bank also maintained its listing in the World’s 50 Safest Banks and was named as one of the top 10 banks in the region. Moreover, NBK was recognized as the most valuable banking brand in Kuwait.
Kuwait: NBK Announces the Winners of Its RPA Hackathon Awards17.04.2022
National Bank of Kuwait (NBK) hosted the NBK RPA Hackathon, the very first RPA (Robotic Process Automation) hackathon in the region. This online hackathon was in collaboration with Blue Prism, where participants were challenged to improve the bank’s operational efficiency and service quality through automation.
Since NBK’s automation journey began four years ago – dozens of processes have been automated throughout the bank – creating a digital workforce that excels at speed and accuracy. Currently, NBK’s intelligent automation lab uses RPA bots to automate routine tasks in the domains of card processing, compliance, fraud detection and more. NBK has since been named a leader in the RPA category by Gartner for three years in a row.
NBK’s RPA team and Blue Prism’s developers welcomed and encouraged participants to kick start the day. Hackathon participants received their challenges to show their automation skills and deliver the best possible automation solution to impress the jury. These projects were then evaluated by both NBK and Blue Prism executives. Awards included cash prizes and potential opportunities to join NBK’s RPA team. During the hackathon day, participants tackled their challenges using Blue Prism’s online platform and were tasked to submit their projects by the end of the day.
On this occasion, Mr. Mohammad Al-Kharafi, General Manager, Head of Group Operations at National Bank of Kuwait said: “With the NBK RPA Hackathon, we sought to both enrich the efforts of our automation processes as well as attract international talent to expand our RPA team. Certified Blue Prism developers from all over the world were encouraged to answer our challenges and participate in the online event. In addition to providing opportunities to join the RPA team, we are recruiting fresh graduate Kuwaitis and are developing them to become experts in this new domain”
Al-Kharafi noted that “The demand for RPA in financial services has continued to increase; with the COVID-19 pandemic acting as a catalyst for this in recent times. The growth for automation has been immense, and is projected to continue growing over the next decade. As NBK, we are keen to invest in automating our processes and increase our work force in this field by hiring top-skilled RPA developers. Congratulations to all the winners on their well-deserved success and well done to all participants.”
Kuwait: NBK participates in “Iftar Cannon Program”14.04.2022
National Bank of Kuwait (NBK) Participates in the “Iftar Cannon” program hosted on Kuwait TV. NBK’s contribution includes the distribution of valuable cash prizes to guests who attend the daily Iftar Cannon Program aired live on KTV.
NBK also serves daily Iftar meals at Naif Palace throughout the holy month of Ramadan, where fasting guests attend the firing of the Iftar cannon. This initiative is part of NBK’s annual Ramadan program "Do Good Deeds in Ramadan".
“NBK maintains its commitment towards this initiative for the fourth year. NBK volunteers distribute iftar meals to fasting people there. We also participated in the Cannon Program on Kuwait TV and rewarding participants with cash prizes in the daily competitions.” NBK Public Relations Manager, Yaqoub Al-Baqer said.
Al-Baqer pointed out “Do Good Deeds in Ramadan program is an integral part of NBK CSR aimed at providing the necessary support to foster better living, education and health as the main pillars of social development and prosperity.”
He also added that NBK provides Iftar meals not only at Naif Palace, but also through field in order to stay closer to the community and closely fulfill the needs of various groups as part of the Bank’s commitment to its CSR mandate.
NBK Ramadan Program is a key part of the Bank's commitment to serve the community. This campaign translates the NBK’s social and humanitarian message and emphasizes its commitment to the community. NBK has affirmed its leadership position in corporate social responsibility as it always embraces and fosters a consistent approach in that domain.
Kuwait: NBK Offers Its Customers 10% Discount on Kuwait Airways Tickets12.04.2022
National Bank of Kuwait (NBK) always seeks to reward its customers with exclusive offers that meet their needs and expectations. In this context, and in view of its strategic partnership with Kuwait Airways, the bank is offering its customers 10% discount on air tickets on Kuwaiti Airways to all destinations and on all classes.
NBK Customers can get the discount by booking through the Kuwait Airways website, using NBK-Kuwait Airways (Oasis Club) Visa Infinite Credit Card, NBK-Kuwait Airways (Oasis Club) Visa Signature Credit Card or NBK-Kuwait Airways (Oasis Club) Visa Platinum Prepaid Card,
This offer is available for NBK Customers from the holders of eligible NBK-Kuwait Airways (Oasis Club) Visa Credit and Prepaid Cards and valid until the end of this year.
NBK Kuwait Airways (Oasis Club) Visa Credit and Prepaid Cards offer customers an array of benefits including earning Oasis Club Miles when using the card, redeeming earned miles for tickets with Kuwait Airways, upgrading to Business or First Class, seat selection, as well as extra baggage.
The cards also allow customers to enjoy more privileges that make travelling a lot more comfortable and luxurious, such as access to major airport lounges, travel insurance and special assistance at airports, as well as earning points with NBK Rewards Program, which can be redeemed at 900+ participating outlets.
On this occasion, Mr. Mohammed Al-Othman, GM - Consumer Banking Group at National Bank of Kuwait said: “We seek to provide exceptional rewards to our customers in addition to the top-notch banking products and services as well as advanced payment solutions, in a way that help enrich their banking experience.”
“NBK maintains solid relationships with leading institutions in many sectors, and we strive to translate our continuous cooperation with them into exclusive benefits, services and offers provided to our customers, in line with their expectations,” he added.
Al-Othman pointed out that the cooperation with Kuwait Airways comes as a continuation of NBK’s strategic long-term relationships with leading institutions, noting that such cooperation yields exclusive services to NBK Customers, and therefore, all parties are keen to maintain and strengthen it in the future.
On his part, Meshal Al-Mutairi, Director, Commercially Important Persons at Kuwait Airways, said: “Kuwait Airways is delighted to tie up with National Bank of Kuwait, being one of the leading and successful banks in Kuwait and the whole the region. We are pleased to work together to provide distinguished services to our valued customers, leveraging our strong and long-standing strategic relationships, which we always strive to reinforce through the various programs launched in partnership with NBK to meet customers’ needs.”
Al-Mutairi stressed that Kuwait Airways is committed to provide a distinguished travel experience for passengers onboard the “Blue Bird” flights, noting that NBK Kuwait Airways (Oasis Club) Visa Cards represent a valuable addition to the aviation and travel package provided to travel lovers. Kuwait Airways always strives to offer integrated services for its valued customers, starting from entering Terminal 4, streamlined check-in process, until boarding and enjoying exceptional level of premium and comfortable services that meet their expectations for travel on their preferred carrier; with a luxurious and safe travel experience, he mentioned.
We also give due attention to all services, mainly including the menus onboard our fleet, which are hand-picked by the best national chefs who choose what suits our passengers and always gains their satisfaction.
Al-Mutairi concluded his statement by saying: “Kuwait Airways continues to launch exceptional programs for its customers by rewarding them with various options and services. In this context, we recently launched Oasis Platinum, the highest category of Oasis Club Cards, offering its holders an array of special benefits, mainly including pre-boarding, priority baggage delivery and extra luggage. In addition, cardholders have access to Kuwait Airways lounges in Kuwait and all the Blue Bird destinations with 2 accompanying guests, as well as date change penalty waiver, and a variety of other services.
We are also pleased to facilitate service options, whether through our website or Call Center on 171, for booking or issuing tickets or various travel packages through KAC Holidays at any hotel of choice at competitive prices. We always aspire to be the preferred airline of choice for all travelers to all destinations, including the new summer destinations that were selected based on the requests of our valued members and travelers.
NBK-Kuwait Airways Visa Credit Cards enable customers to earn up to 15,000 bonus Welcome Elite Tier Miles upon card activation, as well as up to 10,000 additional miles when spending within the first 3 months of card issuance. Customers will then earn up to 4 Oasis Club Miles for every KD 1 spent on their daily purchases, as well as earning double the Oasis Club Miles when travelling on Kuwait Airways.
Kuwait: NBK Human Resource Group Delivers a Guest Lecture at "K-tech"12.04.2022
The Recruitment Department, Human Resource Group at National Bank of Kuwait (NBK) delivered a lecture at Kuwait Technical College "K-tech" to share knowledge on the internal business culture of the private sector and encourage students to experience working in the banking sector.
Commenting on this event, General Manager – Head of Group Human Resources at National Bank of Kuwait, Mr. Emad Al-Ablani said: “Participating in this event stems from believing in the importance of supporting Kuwaiti youth, including students and fresh graduates, by providing appropriate job opportunities in such a vital sector like the banking and financial system.”
Al-Ablani added that NBK continuously strives to participate in various events and initiatives that support youth and students to provide them with an opportunity to hone their skills and qualify them to enter the labor market.
He also highlighted that the bank seeks to attract national talents and pave the way for their growth and success in the banking sector.
He explained that NBK is keenly interested in developing its human capital through partnership with various institutions, in line with the Bank’s commitment to social development. Moreover, NBK maintains its leadership as a pioneer in adopting annual initiatives, believing in the effective impact of these programs aimed at serving the community, reflecting the key role assumed by NBK in this field.
Meanwhile, Mubarak Al-Enezi, Recruitment Manager at NBK said: “This special event is an excellent opportunity to spread NBK’s corporate culture among students and fresh graduates, as it promotes working in the private sector in general and the banking sector in particular”.
Al-Enezi added that NBK offers the best training and development programs to equip students and graduates with professional expertise and knowledge and prepare them for the labor market demand, noting that NBK is one of the top private sector entities in Kuwait in terms of supporting the youth.
Al-Enezi also pointed out that fresh graduates are regarded as a valuable source of recruitment, given the importance of attracting new talents that contribute to NBK’s continuous evolving and transformation with their positive energies and capabilities that need professional guidance. NBK provides a unique training environment to develop employees’ skills and to advance their professional growth.
NBK is focused on attracting young Kuwaiti talents as part of its development and training plans that invest in Kuwaiti nationals to build promising careers. As a leading banking institution, NBK sponsors numerous career fairs throughout the year to provide youth with the tools and knowledge required to explore future careers and fulfill their aspirations.
Kuwait: NBK Announces the Winner of KD 250,000 in Al Jawhara Quarterly Draw05.04.2022
National Bank of Kuwait (NBK) always strives to offer its customers an exceptional banking experience including an exclusive array of draws and prizes that meet their needs and expectations. In this context, the bank organized a special event at Murouj Complex for Al Jawhara Account quarterly draw in which the winner is rewarded with a prize worth KD 250,000.
NBK celebrated its first quarterly draw this year, which was postponed from Tuesday, March 29 to Thursday March 31.
The event featured a number of engaging activities with the customers and audience, at the end of which the draw was conducted at Murouj Complex, as the bank announced Latifah Abdulwahab Alsalahat as the winner of KD 250,000. The attendees included, representative of the Ministry of Commerce and Industry, as well as representatives from NBK and Deloitte.
The activities started at 6 PM with a variety of special games and competitions, all bearing the Jewel logo, during which instant prizes were presented, in addition to leisure activities for kids.
The draw conducted at Murouj included a variety of highly engaging activities with the audience who participated in many contests and received various prizes.
On this occasion, Mr. Mohammed Al-Othman, GM - Consumer Banking Group at National Bank of Kuwait said: “NBK is committed to provide its customers with exceptional rewards that meet their needs and help offer them an integrated banking experience, and Al Jawhara Account is a key part of our endeavors to implement this strategy.”
Al-Othman expressed his pleasure with the high engagement witnessed in the events organized by NBK on the occasion of Al Jawhara quarterly draws, which underscore the bank’s efforts to keep in touch with its customers and to be closer to them.
“Our best-in-class products and services integrate with our banking solutions that help our customers save and invest, as well as the exclusive rewards to enrich their banking experience,” he added.
“We promise our customers to provide more services catering to their needs and to hold more engaging events in which we enjoy communicating with them.”
On the other hand, NBK announced the following winners of March’s weekly prizes of KD 5,000 each: Fatma Mohamed Safer, Borhan Ebrahim Mohammadi, Rajiv Bose Ramesh Bose and Fatemah Abdullah Taqi.
Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives the customer a chance to be one the next lucky winners.
The account can be opened very easily through NBK Mobile Banking or NBK Online Banking for existing customers or by visiting the nearest NBK branch.
The minimum opening balance for Al Jawhara Account is KD 400, and the maximum limit to be held by customer is KD 500,000 in all Al Jawhara Accounts. If no withdrawals or transfers are made on the account during the holding period, the customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.
It is worth mentioning that since 2012, National Bank of Kuwait has been rewarding loyal customers with a total worth of annual prizes amounting KD 2,200,000 in Al Jawhara weekly, monthly and quarterly draws.
For more information about Al Jawhara Account, you can visit nbk.com
Kuwait: NBK Provides Eidiya Cash Delivery for Its Customers04.04.2022
National Bank of Kuwait (NBK) is committed to provide eligible customers with an exceptional experience combining top-notch banking products and services and a variety of offers that suit their unique lifestyle. In this context, the bank will provide Eidiya cash delivery service to its customers at their doorstep anywhere in Kuwait.
Privilege customers can avail this service 24/7 anywhere in Kuwait through NBK Concierge Service, which is easily accessible by calling 22969991.
Requests will be accepted from 4 to 14 April, 2022 and delivered till 27 April 2022. Customers can request Eidiya cash delivery with different cash denominations: KD 1, KD 5, KD 10 and KD 20.
On this occasion, Nora Al-Najjar, Manager, Consumer Banking Group at National Bank of Kuwait said: “NBK is always keen to join its customers in celebrating public occasions, in line with its commitment to enrich their banking experience and offering them highly distinguished services according to their unique lifestyle, which is achieved through tailoring the products and services to fit their expectations.”
Al-Najjar emphasized that NBK strives to further its leadership as a provider of the latest and most advanced banking products and services, as well as to offer various financial solutions to Privilege Banking Customers.
“All NBK’s initiatives during national and religious holidays and occasions are meant to serve customers’ needs, which are accurately identified through active communication with them, as NBK is always closer to its customers,” she noted.
With a presence across 14 countries, NBK offers its customers a global banking experience with excellent services mainly including: Real Estate services, Mortgage finance facility, “Cash at Counter” service, as well as other services related to NBK Credit and Debit Cards.
NBK provides Privilege Banking Customers with an array of services, including: a dedicated Relationship Manager to take care of customer’s banking needs, access to premium lounges, various investment solutions like: SmartWealth and Watani Brokerage, Global Banking & International mortgage, premium teller services giving them priority when making financial transactions and deposits at branches, in addition to card home delivery service. Furthermore, Privilege customers have the priority status when calling the NBK Call Center on 1801801 available 24/7, as well as exclusive Home Banking and Concierge Service.
Eidiya cash delivery is being offered for Private, Thahabi and Business Banking Plus Customers as well.
Kuwait: NBK the First Kuwaiti Bank to Partner With Turkish Airlines03.04.2022
National Bank of Kuwait (NBK) signed a partnership agreement with Turkish Airlines under which it provides the Miles&Smiles loyalty program in the redemption options of KWT Points earned on all payments made using NBK KWT Visa Infinite Credit Card.
This partnership is the first between Turkish Airlines and a Kuwaiti bank. It also enriches NBK KWT Points redemption program on all payments made using NBK KWT Visa Infinite Credit Card, which includes 5 airlines, and is the largest points redemption program in Kuwait.
NBK Customers will have the flexibility to choose the way they want to earn NBK KWT Points on all payments made using the NBK KWT Visa Infinite Credit Card based on their lifestyle; either the Spend Tier or Merchant Category option.
The earned NBK KWT Points can be redeemed through NBK Online or Mobile Banking whether as cashback directly to the card, travel booking at more than 800 airlines and 150,000 hotels, e-vouchers from over 190 merchants, or points exchange with most preferred airlines.
Customers can redeem NBK KWT Points up to KD 1,000 monthly. In addition, NBK KWT Visa Infinite Credit Cardholders can earn NBK Rewards Points at over 900 participating outlets.
On this occasion, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking at National Bank of Kuwait said: “Partnership with leading institutions in all sectors as Türkiye’s national flag carrier, Turkish Airlines who flies to more countries than any other airline in the world, is a key pillar of NBK’s strategy to provide a full-spectrum package of top-notch services and offers to our customers.”
“Our leadership in providing exclusive and exceptional rewards is a key factor in enriching our customers’ banking experience. This leadership is clearly reflected in NBK KWT Visa Infinite Credit Card, with its unique lifestyle, benefits and offers that are designed to meet customers’ needs and expectations,” he added.
Al-Nusif emphasized that NBK strives to be always closer to its customers during travel, shopping and all their daily activities to meet their needs, reward them, and ensure they receive the most advanced services and the best offers that meet their expectations.
On his part, Ahmet Olmuştur, Chief Marketing Officer (CMO) at Turkish Airlines, said: “We are pleased to partner with a leading financial institution of NBK’s stature and to offer Miles and excellent rewards to the bank’s customers by redeeming points using the Turkish Airlines’ advantageous “Miles&Smiles” loyalty program.”
“Redeeming points with the “Miles&Smiles” Program offers customers Miles on a variety of airlines. The earned Miles gain customers award tickets, in-flight service, cabin upgrades, extra baggage allowance, as well as a variety of benefits ranging from education, health, to shopping services and more,” he explained.
Customers can enjoy having the card free for life subject to annual spend threshold.
NBK Credit Cards are the best payment method for the convenience they provide to customers, in addition to the various benefits like eligibility to NBK Miles Program, Purchase Protection and Extended Warranty, as well as eligibility for NBK various draws.
Kuwait: NBK Launches Sustainable Financing Framework29.03.2022
National Bank of Kuwait (NBK) launched its Sustainable Financing Framework as it continues to build a market-leading position in sustainable development, enabling and promoting responsible business practices to help steer the economy towards long-term value creation, as well as supporting Kuwait National Adaptation Plan (NAP) addressing climate change.
The framework details the four core components of the International Capital Market Association (ICMA) and Loan Market Association (LMA) principles, namely, Use of Proceeds, Process for Project Evaluation and Selection, Management of Proceeds and Reporting.
It is also aligned with the Green Bond Principles (GBP), Social Bond Principles (SBP) and Sustainability Bond Guidelines (SBG) published in June 2021 by the International Capital Market Association (ICMA).
Under the Sustainable Financing Framework, NBK can issue three types of instruments; First: Green Financing Instruments – the proceeds of which are exclusively allocated to Green Asset Categories. Second: Social Financing Instruments – the proceeds of which are exclusively allocated to Social Asset Categories. Third: Sustainability Financing Instruments – the proceeds of which are allocated to both Green or Social Asset Categories.
S&P Global Ratings provided its opinion on the alignment of NBK’s Sustainable Financing Framework with the components of the International Capital Market Association (ICMA) and the Loan Market Association (LMA), confirming that the “Use of Proceeds” is strongly aligned with the applicable principles. Process for project evaluation and selection, Management of proceeds and reporting were also aligned with relevant principles.
Commenting on this development, Mr. Isam Al-Sager, Group Vice-Chairman and GCEO said: “The aim of establishing our sustainable financing framework is to integrate environmental and social governance standards into all our operations, in addition guides our transitions in support of a more sustainable and low carbon economy , all while supporting Kuwait’s sustainable growth enshrined in New Kuwait Vision 2035.
Emphasizing the importance of the framework, Al-Sager said that NBK’s sustainable financing framework is an important step bringing NBK closer to global capital markets, further strengthening NBK’s leading market position.
Al-Sager highlighted that NBK strives to embed ESG practices into its long-term strategies, in addition to developing approaches to assess climate change risk and integrating sustainability factors into NBK’s business plans.
He also pointed out that NBK has developed internal targets to reduce gross operational emissions by 25% by the year 2025. The Bank is also considering various technologies and R&D opportunities to expand its dependencies on renewable energy beyond 2025 with an aspiration to become net zero operationally by 2035.
Furthermore, NBK headquarters building has been designed and equipped with several environmentally- responsible aspects, “Being a certified LEED gold building, significantly improving all environmental factors that we collect, measure and report, including greenhouse gas (GHG) emissions and paper and plastic recycling”, Al-Sager said.
He praised NBK’s significant progress in terms of women’s participation in the labour force, as well as female board representation both in Kuwait, and NBK’s international subsidiaries .
Additional governance measures included the restructuring of NBK Board Committees and the appointment of four independent members in the board of directors who bring with them extensive expertise in ESG practices. The Bank has also updated and published its policies to further enhance transparency, business ethics and integrity.
Al-Sager explained that NBK continues to focus on employee training and development, education, cybersecurity and data protection, in addition to the Bank’s commitment to labor and human rights practices.
NBK has expanded the scope of its sustainability disclosures and its commitment towards the principles of the Global Reporting Initiative (GRI) as a main framework for reporting, in addition to aligning its reporting to UN Sustainable Development Goals (SDGs), Kuwait’s National Development, and Boursa Kuwait’s voluntary sustainability disclosures.
It is worth mentioning that NBK is the first banking institution in Kuwait to issue a sustainability report highlighting the bank’s social, economic, and environmental initiatives and the implementation of corporate governance principles in accordance with the standards of Integrated Reporting (IR) Framework and the Global Reporting Initiative (GRI). The bank’s efforts in this regard over the past years were recognized by inclusion in the FTSE4Good Index and the Refinitiv AFE Low Carbon Select Index in MENA, in which NBK ranked first among regionals banks and Kuwaiti companies in terms of the index’s weight.
Kuwait: NBK Launches “Offers Like No Other for Al Shabab”20.03.2022
National Bank of Kuwait (NBK) always thrive to provide Al Shabab Package with the best services and offers that suit their various lifestyles. In its efforts to meet their needs, NBK launched its campaign “Offers Like No Other For Al Shabab”, which offers a range of special and exclusive offers all over the year, in partnership with many leading institutions and brands.
The offers provided in the campaign are meant to cater to all the daily lifestyle needs of the youth, including food and beverage delivery apps, entertainment, educational, health, and telecom services.
The participating brands include:
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The British Council
The Space Arena
On this occasion, Mohammed Akram, Head of segments, Consumer Banking Group at National Bank of Kuwait said: “NBK is a partner for the youth in all their activities and their daily lives, through its top-notch services and exceptional offers, which we strive to tailor to their expectations.”
“Our campaign this year is exceptional considering the participating leading brands, which have strategic partnership with NBK. This is reflected in the services provided to our customers, in addition to the campaign’s exclusive special offers all year round,” he added.
Akram stressed that NBK always seeks to enrich the banking experience of the youth and focus on providing services that suit their modern fast-paced lifestyle, such as quick and easy transactions, in addition to campaigns featuring offers that cater to their daily needs, which we carefully identify through constant communication with customers.
Al Shabab is considered as key segment in NBK Consumer Banking Group for all the services, enhancements, cutting-edge payment solutions, as well as the prizes and exceptional offers we provide them.
Seeking to provide a better service to this segment, NBK allowed issuing NBK Al Shabab Prepaid Card for eligible Al Shabab Customers, without requiring transfer of their student allowance to the bank.
Kuwait: NBK the Platinum Sponsor of GUST Career Fair15.03.2022
In line with its commitment to supporting young national talent and qualifying them to labor market, National Bank of Kuwait (NBK) participated as the Platinum Sponsor of the career fair of private sector job opportunities for the Kuwaiti youth, organized by Gulf University of Science and Technology (GUST).
The Fair, which was held with physical attendance for the first time since the outbreak of the pandemic, over two days (March 13 and 14), aims to open direct communication channels between private sector companies and job seekers, to provide suitable job opportunities for students and fresh graduates.
NBK Group Human Resources staff were present at the bank’s booths to provide counsel to students about choosing the right future career for each of them, as well as to familiarize them with the nature of the banking business and guide them to the process of joining NBK.
On this occasion, Mr. Emad Al-Ablani, GM – Group Human Resources at National Bank of Kuwait, said: “NBK’s vision and mission has always been to invest in local talent, which makes us the employer of choice for Kuwaiti talent.”
“NBK enjoys a strong work environment culture and provides large support to its employees, as well as continuous unique opportunities for career development. This includes training programs and practical experience, which aim to enable them develop their skills and expertise to be qualified leaders of the development of the banking sector in the future,” he added.
Investing in local talent comes as part of the efforts to achieve NBK’s goals related to the Kuwaitization policy, he noted.
Al-Ablani stressed that NBK prides itself as a source of professional talent in the local market, thanks to its various training programs like NBK Academy and “Tamakan” career readiness program, which mainly target fresh graduates demonstrating special skills.
On her part, Gadeer Al-Kooheji, Recruitment Manager, Group Human Resources at National Bank of Kuwait said: “The strategy of Group Human Resources Recruitment Team is to attract the best talent, serve the goals of the New Kuwait Vision 2035, and strive to increase the national labor ratio in the banking sector and support the national economy by attracting local talent.”
Al-Kooheji emphasized that NBK’s employment policies are based on equal opportunities and gender diversity. In 2021, NBK continued to attract high-caliber talent, by recruiting 376 new employees, up by 3.09% compared to 2020, including 335 Kuwaitis, as national labor ratio stood at 74.6% as of end of 2021.
“GUST Career Fair is one of the key events that provide an opportunity for NBK to spread its work culture among students and fresh graduates, and encourage them to work in the private sector in general, particularly in the banking sector, by providing them with training programs qualifying them to navigate their way into the labor market,” she pointed out.
NBK’s efforts in soliciting national talents go in line with its development and training plans aimed to invest in national cadres and prepare a promising banking generation. The Bank also offers a number of training courses and professional academic programs, being one of the leading banking institutions in Kuwait in organizing training programs for the youth.
Kuwait: NBK’s Iconic Headquarters Achieves the Gold Certification for Leadership in Energy and Environmental Design13.03.2022
The iconic National Bank of Kuwait Headquarters, Kuwait has made a new achievement by obtaining the LEED v2009 for New Construction Gold-certified status from U.S. Green Building Council (USGBC).
National Bank of Kuwait Headquarters is the first LEED Gold-certified building in Kuwait under the LEED v2009 Certificate for Building Design and Construction granted by USGBC. It also ranks as the third largest building to receive this certificate in the MENA region, and among the top 2% of the world’s largest buildings in this category.
NBK’s building achieved the Gold-certified status with a total score of 67 points, reflecting the Bank’s commitment to adopt the highest sustainability standards and its strides to reduce its environmental footprint by creating this exemplary model for construction in Kuwait.
LEED (Leadership in Energy and Environmental Design) is the most widely used green building rating system in the world incorporating seven areas of concentration: Sustainable Sites, Water Efficiency, Energy and Atmosphere, Materials and Resources, Indoor Environmental Quality, Innovation in Design Process and Regional Priority.
On this occasion, Mr. Isam Al-Sager, Group CEO of National Bank of Kuwait said: “By receiving this prestigious certificate, NBK demonstrates the progress it is making in achieving the strategic pillars of sustainability.”
Al-Sager mentioned that NBK has set specific goals for sustainable business and formulated standards at the bank level including a pivotal role for climate protection in the future business model. In this context, the new building’s receiving of this certificate reflects the Bank’s commitment to placing environmental protection as a top priority at the heart of its future agenda.
In line with its CSR commitments, NBK supports the global trend of transitioning to low-carbon economy and mitigating the risks of climate change, he added.
Al-Sager noted that NBK strives to develop its ESG practices to become one of the key considerations in developing long-term strategies.
In recognition of its strides in this regard over the past years, NBK was consistently awarded the highest ratings under the global ESG indices, he stated.
The LEED Gold certificate was the fruit of dedicated efforts and strenuous work for months to make this achievement, which came after a series of evaluations and tests. In this phase, it was focused on the building’s various characteristics, innovation in design and other technical aspects, after which the Bank succeeded in joining the list of leading institutions and projects around the world incorporating the principle of green building and sustainable practices in its business, with a view to improve the lives of people and communities.
LEED provides a framework for healthy, highly efficient, and cost-effective green buildings, with positive impacts on environment, by reducing carbon emissions, as well as health risks, by reducing diseases resulting from air pollution, thanks to the use of innovative ventilation systems, designs that reduce water and electricity consumption, recycling, and creating an atmosphere that drives better performance for employees working in LEED-certified buildings.
Caring for the environment is a vital priority for NBK, in conjunction with its commitment to environmental responsibility by actively measuring and assessing the environmental impacts of our business, and managing its operations to reduce water and energy consumption, recycling of materials, and focusing on reducing GHG (greenhouse gas) emissions.
In line with its strides to embrace modern architecture of green buildings, NBK designed its headquarters in a way that ensures harmony with the surrounding environment and reduces any negative environmental impact by using low-emission materials, including the paints, coatings and adhesives, in addition to a construction and building operations waste segregation and management system, and 20% of all materials used are with recycled content.
The new headquarters also features a large open area of 60% of the land footprint and 100% energy-saving light-emitting diode (LED) lighting system.
The building also incorporates vertical shielding fins that plays structural, architectural as well as energy performance role, thermal energy storage; chilling ice overnight for use in the tower’s air conditioning during the day, as well as energy-efficient under-floor air conditioning on all floors that improves both thermal comfort as well as air quality for occupants.
Other green characteristics of the building include grey water recycling system used to offset around 60% of potable water demand for WC flushing, and use of zero ODP and very low GWP refrigerants for HVAC systems to prevent ozone-damaging and reduce Global warming impacts.
The building embodies a rich past and an ambitious future, as reflected in the innovative, environment-friendly design and engineering, as well as world-class specifications, demonstrating the Bank’s prestigious position on the local and regional banking arenas.
The artfully designed building soaring for 300 meters, divided into 63 floors, with a total area of 1.22 million sq.ft., has become one of the new landmarks of the financial district in the heart of Kuwait City.
It is worth mentioning that USGBC measures performance and set the standards that encourage continuous improvement and commitment to promoting sustainability and economic prosperity. Cities and communities that achieve LEED certification reduce carbon emissions and create a healthy environment and strive to improve the lives of their people.
National Bank of Kuwait places ESG as a core principle in its business, continuing its responsible role in supporting the global trend for transition to low-carbon economy, with special focus on assessing the direct and indirect environmental impact of our operations, especially as the risks of climate change continue to emerge.
Kuwait: NBK Wins “Best Retail Bank in Kuwait” at Service Hero 2021 Awards10.03.2022
National Bank of Kuwait (NBK) has received the award of Best Retail Bank in Customer Services in Kuwait for 2021, according to Service Hero Customer Satisfaction Index, for the 11th time.
NBK was named the winner of the award during the virtual ceremony held by Service Hero to announce the index’s results. The award was presented in a ceremony attended by Mr. Salah Al-Fulaij, CEO of National Bank of Kuwait – Kuwait, Mr. Mohammed Al-Othman GM - Consumer Banking Group, as well as a number of the executives of Consumer Banking Group.
Service Hero is a highly reputable customer satisfaction index that collects the voice of customers on service standards and creates a list of service providers ranked by category. The index partners with the American Customer Satisfaction Index, is a member of ESOMAR and is backed by an independent Advisory Council to ensure all results are impartial, objective and accurately reflect the voice of the customer. The Advisory Council includes academics and business professionals representing leading companies and institutions in Kuwait and the UAE, including: American University of Kuwait (AUK), Australian College of Kuwait (ACK), Gulf University for Science and Technology (GUST), Abu Dhabi University and Zayed University.
The award of “Best Retail Bank in Customer Services in Kuwait” is fully based on customers’ assessment of banks in Kuwait. Service dimensions evaluated include reliability, speed, product quality, value, location, staff quality, call center and website. The Index also rates overall satisfaction, loyalty and comparison to an ideal.
On this occasion, Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait said: “We aim to reach the highest level of customer satisfaction by ensuring we provide unique and advanced banking products and services that meet the needs and expectations of our customers.”
Al-Othman noted that before launching and products or services, NBK conducts multiple studies and surveys using scientific methodology and data analysis to ensure that they satisfy the needs of its customers while implementing the most advanced standards available globally.
“Our strategy for digital transformation, specifically our excellence in digital services and solutions, has significantly contributed to increasing customer satisfaction with our service and enriching their banking experience,” he added.
Al-Othman pointed out that during 2021, NBK introduced many new advanced banking services and enhancements to its digital channels, especially NBK Mobile Banking, in addition to providing an exceptional rewards program featuring exclusive draws and valuable prizes.
During the year 2021, NBK launched a variety of high-quality banking products and services that gained the trust of customers, focusing on advanced payment solutions and digital services through the updates of NBK Mobile Banking App and NBK Online Banking, as customers showed an increasing reliance on these channels for their banking transactions over the past period.
To view all information related to the awards granted by Service Hero, please visit their website:
Kuwait: NBK Announces the Winner of KD 125,000 in Al Jawhara Monthly Draw08.03.2022
National Bank of Kuwait (NBK) continues to reward its customers with an exquisite array of draws, prizes and offers all year round. In this context, the bank announced Hesham Abdullah Jassim Al-Qallaf as the winner of Al Jawhara monthly prize worth KD 125,000 for February 2022.
The draw was held live on NBK’s Instagram page in the presence of a representative from the Ministry of Commerce and Industry, as well as representatives from NBK, noting that Al Jawhara monthly and quarterly draws are conducted in the presence of a representative from Deloitte.
NBK recently released an advertising video for Al Jawhara Account, which focused on the possibility of making dreams come true for all family members, since Al Jawhara Account provides a great opportunity to save and win weekly, monthly or quarterly prizes.
Before conducting the monthly draw for February, NBK launched an engaging competition on its Instagram page, which was related to the advertising video with a question about how many times the jewel showed in the video, and 2 winners received KD 50 each.”
On this occasion, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking, National Bank of Kuwait, said: “We congratulate the winner of the monthly draw, and promise our customers more engaging events all year round, and chances to win in the draws and get exceptional rewards and prizes.”
Al-Nusif affirmed that NBK is committed to provide customers with an integrated banking experience including exclusive rewards, top-notch banking products and services, and quick and easy banking.
“Al Jawhara Account provides a saving vessel for customers with chances to win at the same time in Al Jawhara weekly, monthly and quarterly draws, through which we aim to reward our customers” he added.
On the other hand, NBK announced the names of the winners of Al Jawhara weekly draws for February worth KD 5,000 each including: Bibi Rajab Ramadan, Ebrahim Omar Al-Mawash and Mohammad Houmod Al-Enezi.
It is worth mentioning that Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives the customer a chance to be one the next lucky winners, and if no withdrawal or transfers occur on the account during the holding period, customers will receive an additional chance for every KD 50 held in the account, doubling their chance to win.
Since 2012, National Bank of Kuwait has rewarded loyal customers with a total worth of annual prizes amounting KD 2,200,000 in Al Jawhara weekly, monthly and quarterly draws.
In addition to providing top-notch, cutting-edge and highly secure banking services, NBK is keen to give customers a variety of offers, rewards and prizes matching their interests all year round.
Kuwait: NBK Supports “Let’s Be Aware” Campaign for the Second Year in a Row06.03.2022
In line with its commitment to support the initiatives aiming to raise community awareness and to actively participate in promoting financial culture and inclusion among all segments of society, National Bank of Kuwait (NBK) continues to support the activities of “Let’s Be Aware” banking awareness campaign for the second year in a row.
The Bank continues to intensify awareness campaigns by publishing educational materials and awareness content on all its social media platforms digital channels, with the aim of shedding light on the rights of customers and educating them regarding dealing with banks.
On this occasion, Mr. Sulaiman Al-Marzouq, Deputy CEO of National Bank of Kuwait - Kuwait, said: “For the second year in a row, NBK strongly supports “Let’s Be Aware” campaign, which comes as an initiative from the Central Bank of Kuwait and Kuwait Banking Association. This support reflects NBK’s belief in the importance of promoting financial culture among the different segments of society and raising awareness about how to make the utmost benefit from the various services provided by banks.”
Al-Marzouq indicated that NBK is a key and active partner in all initiatives aiming to raise awareness, in collaboration with the Central Bank of Kuwait and all concerned authorities.
As the leading financial institution in Kuwait and the region, NBK is always keen to organize various events that contribute to raising community awareness about all issues related to the banking sector, he added.
The “Let’s Be Aware” campaign adopts a highly important awareness agenda including familiarizing customers with banks’ role as financial intermediaries, the importance of saving and investment and ways to benefit from the products provided by banks, he explained.
It is worth mentioning that the “Let’s Be Aware” campaign aims to raise awareness about customers’ rights in relation to personal finance, whether consumer or housing loans, the mechanism for submitting complaints about banking services, in addition to the different types of bank cards, and main precautions for protection from fraud, and awareness about the risk associated with “loan shark” schemes, and high-risk investments, as well as other key topics.
The campaign comprises many topics such as the process of borrowing, bank cards, awareness of the rights of special needs customers, as well as tips related to cybersecurity and the protection of bank accounts. It also provides guidance regarding complaint submission mechanisms and protection of customers’ rights, and introduces the functions of the banking sector and its role in stimulating and developing the economy, in order to create awareness among all segments of society about banking and financial dealings.
Kuwait: NBK Launches a Photography Competition Themed “My Country Through My Eyes”24.02.2022
As part of its activities marking the celebration of the National Days, National Bank of Kuwait (NBK) launched the biggest photography competition in Kuwait titled “My Country Through My Eyes”.
The competition targets professionals and amateurs to participate in capturing the best of Kuwait City monuments and NBK Headquarters iconic architecture.
It will last until 28 February, and the winners will be selected by a jury of professional photographers including Faisal Al-Bishr, Ali Younes and Abdulaziz Al-Sorayia, and rewarded with total prizes worth KD 6,600 during the first week of next March.
Individuals wishing to participate in the competition can visit the website www.nbkcompetition.com and enter their personal details to be enrolled as contestants, in addition to choosing one of the three categories of the competition they would like to participate in: Landscape Photography, Drone, and Video (Timelapse or Hyperlapse).
The first three winners from each category will be rewarded with KD 1000 for 1st place, KD 700 for 2nd place, and KD 500 for 3rd place.
On this occasion, Yaqoub Al-Baqer, Public Relations Manager at National Bank of Kuwait said: “NBK’s launch of the photography competition, which is the biggest of its kind, comes in line with its endeavors to encouraging creative talents and showcasing the cultural and aesthetic side of Kuwait.”
The competition aims to give Kuwaitis the opportunity to express their love, loyalty and belonging to our bountiful homeland, and to show the beauty of Kuwait to the region and the whole world through a variety of amazing photos, he added.
Al-Baqer pointed out that NBK is always keen to organize activities and events reflecting the celebration of National Days, being a core social commitment in the bank’s culture throughout its history.
Organizing these activities and events demonstrates NBK’s active participation in the various occasions and national days, in line with its CSR and community service commitments.
It has been the tradition of NBK to launch a variety of social initiatives during February every year on the occasion of the National and Liberation Days, as well as patriotic songs that stimulate national pride in local culture and social traditions, underscoring the significance and historical connotations of this occasion. This year, NBK released a song titled “Water is Kuwait’s Past and Future.. Conserve it.” marking the launch of a national initiative for water conservation, which comes in line with its strategy to achieve sustainability.
Kuwait: stc signs strategic financing facility with NBK worth KD50 million22.02.2022
Kuwait Telecommunications Company – stc, signed a long-term financing facility with the National Bank of Kuwait (NBK) Group. The KD50 million facility, extending for a period of 6 years, supports stc’s vision in enabling digital transformation and implementing its expansion strategy across its core businesses through acquisition transactions and expanding the operational activities while covering the capital expenditure.
The Executive Management Teams from both entities attended the signing ceremony held at stc Head Quarters, where the agreement was concluded in the presence of engineer Maziad Alharbi, stc – Kuwait Chief Executive Officer, Salah Al-Fulaij, NBK – Kuwait Chief Executive Officer, Mohammed Al-Faran, stc – Kuwait Chief Financial Officer and Ali Fardan, NBK – Bahrain General Manager.
On this occasion, Alharbi, stc – Kuwait CEO, said, “This agreement reflects the strategic partnership and the mutual trust shared between stc and NBK since the commercial launch of stc in Kuwait. On the side line of this ceremony, I would like to take this opportunity to thank NBK’s & stc executive management along with their respective teams for their ongoing support and cooperation in arranging and executing this mutual beneficial transaction.”
He added, "This agreement supports the Kuwaiti economy and the country’s future growth prospects where stc aims to support the government’s digital transformation journey within the business sector, and to offer innovative solutions. Additionally, this financing facility agreement reflects the banking industry’s trust in stc’s operational & financial performance for the high quality and good cash flows that stc has maintained. This agreement will also support stc in implementing its sustainable business growth and expansion strategy, while switching from providing traditional services to offering digital, cloud, internet of things (IOT), Data Center as well advanced IT solutions within the integrated communications technology sector, in line with Kuwait’s digital transformation journey.”
Alharbi added, “stc’s future plans focuses on gaining market leadership and being a pioneer through providing an effective model based on its digital platforms where stc seeks to enter strategic partnerships within the ICT sector and explore more smart investments to address the challenges in the market”
Alharbi also said, "We will spare no effort towards enhancing the efficiency of our business model and the wide array of offerings and quality services. Our goal is to provide exceptional services to our individual customers and support the needs of our enterprise customers, whether they are large corporations or SMEs, by providing flexible and seamless integrated solutions under one umbrella of unique services, ultimately creating an added value to shareholders and stakeholders alike.”
On his part, Salah Al-Fulaij, the Chief Executive Officer of NBK – Kuwait, said, “This financing deal is a new demonstration of the solid and long-standing relations between NBK Group and stc.”
Al-Fulaij noted that NBK maintains its leading position as the bank of choice for financing major deals and mega projects in Kuwait, thanks to its strong balance sheet and long experience, in addition to the exceptional and sustainable relations with its clients at the local and international levels.
“NBK enjoys a strong financial position and a dominant share in the trade finance market, which ensures its participation in major deals across many vital sectors, thanks to its top-notch customer service and the added value it provides, supported by its regional and international footprint,” he added.
Al-Fulaij stressed that NBK continues to seize opportunities on the local and regional arenas, based on its historical role in leading alliances of mega deals and financing major strategic projects across many sectors, consolidating its leading position as the top partner of leading local and regional companies in financing their expansion plans.
Kuwait: Weyay App Launched on App Store and Google Play22.02.2022
Weyay- Kuwait’s first digital bank, designed and built for the youth by the youth, launched in Apple Appstore and Google Playstore earlier this year. Now, the app is available to all eligible customers to download and sign up at their own convenience, using their Kuwait Mobile ID or scanning their Civil ID.
Within a few weeks of launching in the stores, Weyay has already enabled thousands of young customers to open a bank account in just a few minutes, totally paper-free. Interestingly, over half of these customers chose to open their accounts later in evenings and at night, typically after traditional bank branches’ working hours.
Weyay supports seamless transfer and crediting of the university allowance for Kuwaiti Students to their account. Research with the new users shows they are most excited about the smooth account opening experience, without the need to go anywhere or to sign any documents. They also love the fact that they can choose and customize their debit card and have it delivered to them promptly. Many took to social media to show off their freshly delivered Weyay cards and its unique packaging.
Staying true to its commitment to engaging with the youth in the most exciting ways, Weyay launched its uniquely entertaining Pop-up experience center, starting with the 360 Mall and slated to go around universities and other malls over the coming months. The pop-up store reflects world-class experience and design, inviting customers to get playful, win instant surprises, learn more about the Weyay app or just show off their talents in the special community section of the pop-up.
Speaking on this, Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait said: “Through in-depth researches and studies, we knew that we needed a fundamental change in our approach to banking. We had to provide an experience most relevant to the needs and ambitions of our youth.”
“Weyay provides the youth with innovative, first of its kind services in the Kuwaiti banking sector, and we will continue to offer more banking products and solutions that meet their expectations,” Al-Othman continued.
“We believe in the spirit of You Can and are here to power this young ambitious generation to achieve their goals and unlock new possibilities for themselves and our nation. Therefore, we launched our campaign “Tegdar Weyay” which resonates the brand’s purpose and the ideas of all of the young minds that helped shape Weyay as it is today,” he added.
Al-Othman concluded by saying: “We are proud of the youth’s remarkable interest in opening new accounts, and promise to sustain and enhance their trust by continuing to offer brand new innovative services that are on par with leading international standards.”
Last year in November, National Bank of Kuwait (NBK) had announced that it was introducing a brand new digital bank, Weyay, and opened up the brand for early registrations. In just a few weeks from then, the bank started selectively inviting its first set of registered users to sign up and open an instant bank account.
It is worth mentioning that the exceptional interest of the youth in opening new accounts with Weyay is the fruit of many months of research and close collaboration with groups of GenZ-ers, based on which Weyay was created as a brand and product personalized to the needs of Kuwait’s youth. Weyay is the vehicle of Gen Z’s ambitions helping them grow to progress Kuwait further through their individual success.
Kuwait: NBK Launches Its Salary Acquisition Campaign With Various Superior Rewards20.02.2022
National Bank of Kuwait (NBK) continues launching outstanding campaigns aiming to offer unique rewards to its customers. This year, the bank has launched a new Salary Acquisition Campaign giving customers the opportunity to get a 0% loan, points on the new KWT Visa Infinite Credit Card redeemable as cash, or a free iPhone 13 Pro.
NBK is committed to giving its customers the best options in the market by offering a variety of acquisition gifts to suit all customer needs and expectations.
Salary acquisition benefits leave it to the customer to choose between a 0% loan, exclusive eligibility for the KWT Visa Infinite Credit Card with up to 300 points, or a free iPhone 13 Pro with Ooredoo. The NBK KWT Visa Infinite Credit Card not only offers the highest cashback rates in Kuwait, but earing and using points has never been easier as cardholders receive KD 1 for each point earned. Customers can get the free iPhone 13 Pro device in cooperation with Ooredoo when signing a 2 year Postpaid Shamel package that has unlimited minutes in addition to 100 GB of data.
On this occasion, Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait said: “NBK Salary Acquisition Campaign for this year is exceptional with rewards tailored to our customers’ needs and expectations according to their various lifestyles.”
“Salary transfer to NBK provides customers with integrated investment and finance banking solutions as well as a rich experience including cutting-edge digital banking services and payment solutions,” he added.
Al-Othman affirmed that NBK is keen to strengthen its solid relationships and cooperation with leading institutions in Kuwait in an effort to introduce offers with exquisite benefits for customers.
When transferring their salary to the bank, NBK Customers get a wide range of benefits including access to the largest branch and ATM network in Kuwait, as well as the broad geographical presence across key regional and global markets
NBK Customers can make their banking transactions in a quick and easy way, anytime through the bank’s digital banking channels, mainly NBK Mobile Banking, which the bank is continuously developing and enhancing making it the most popular banking option for customers.
Kuwait: 1.5 Million Views for NBK’s Song in Celebration of the National Days17.02.2022
National Bank of Kuwait (NBK) is keen to celebrate the National Days every year by presenting an exquisite song to share citizens their celebrations of these days. This year’s song titled “Water is Kuwait’s Past and Future.. Conserve it.”, marks the launch of a national initiative water conservation launched by NBK, which comes in line with its strategy to achieve sustainability.
Similar to the songs presented by NBK in celebration of the National Days in the previous years, the song “Water is Kuwait’s Past and Future.. Conserve it.” this year attracted over 1.5 million views on NBK’s YouTube channel on the first days of publishing.
This song brings together poet Bader Bouresli and composer Ghannam Al-Dikan, who, after the absence of cooperation between them for 30 years, reunited to embody their usual creativity in this exquisite national song performed by songstress Haneen.
On this occasion, Basma Khaled Al-Hassan, Advertising Manager at National Bank of Kuwait said: “Our celebration of the National Days has become an annual tradition for NBK. Every year, we aim to present a special work of art that delivers a national message, and through which we share the Kuwaiti people their celebrations of and pride in our Country and to its progress and prosperity.”
“The song this year is exceptional as it marks the launch of a national initiative sponsored by NBK that lasts throughout the year and aims to conserve water and rationalize its consumption. This comes in line with the bank’s intensive efforts to achieve sustainability and its commitment to implementing ESG standards,” she added.
Al-Hassan expressed her pleasure with the massive interest to watch the song, which reflects people’s keenness to watch NBK’s new ads every year, as these songs have become patriotic works of art cherished in the memory of generations.
Conserving water and rationalizing its consumption is one of the key achievements of NBK in sustainability area in 2020, as the bank succeeded in significantly reducing water consumption.
It is worth mentioning that the design and management of NBK’s new headquarters represent a role model for green buildings, as the building was fully designed and implemented in line with LEED Gold requirements, the leading green buildings standards. It also features grey water recycling system for EWC flushing, and an energy-saving light management system.
It has been the tradition of NBK to actively participate in various occasions and national days, as part of its CSR commitments. The bank had launched many initiatives related to the National Days, such as “Watani Al-Kuwait” initiative, “Hatha Hwa lKuweiti”, “Habibityi ya Kuwait” operetta, “Al Sidra” and many other songs that are still engraved in the memory of all Kuwaitis for many years and successive generations
Kuwait: Al-Fulaij to the Youth: Prepare Yourselves for a Future Dominated by AI and Data Analytics08.02.2022
“Tamakan” training program, held with strategic sponsorship from National Bank of Kuwait (NBK), hosted a panel discussion in which Mr. Salah Al-Fulaij, CEO of NBK – Kuwait lectured the participants giving them tips on the best ways to develop their career and shared with them, in an open discussion, his extensive experience in the banking business.
Al-Fulaij reviewed his journey since in the banking sector, which started about 40 years ago. In the early 80’s, he joined NBK for a 6-month training. However, during this short period, he found a great passion that prompted him to decide to make a career shift to banking.
Passion for math
Al-Fulaij said: “I was particularly fond of mathematics since I was young, and I was looking forward to being a university professor in this field, but I turned to studying engineering, which is very similar to business and finance, as I joined The University of Miami College of Engineering, USA.”
Al-Fulaij narrated: “When I first joined NBK, I had much determination and challenge as I pursued my MBA in Business Management while moving between different departments, then I worked at the Credit Department at New York Branch, after I returned to Treasury Department, which I quickly became attached tom due to the dynamic nature of work in this department, which serves as the link between the bank and the local and international financial markets. After that, I moved to investment and asset management at NBK Capital and eventually returned to NBK.”
Al-Fulaij accentuated that the eagerness to develop was always the driver and the positive energy for achieving further progress in his career, noting that in a rapidly changing world, development is an ongoing process, especially in the era of huge amount of data, which we are now learning how to benefit from, as data has become a wealth generating huge returns.
The audience’s interaction with Al-Fulaij’s speech was noticeable, as he affirmed for the trainees that if they do not go to work every day feeling that you enjoy what they are doing, then they are surely in the wrong place and job, calling them to challenge themselves to realize their ambitions and dreams in the future.
Finding creative people
In a question about the challenges he faces as CEO, Al-Fulaij said that finding creative and competent people and high-performance work teams who have great passion and ambition is the biggest concern and challenge for any leader.
“We are always looking for people having creative thinking and searching for innovative solutions. A clear example of this is the Kuwaiti team who worked day and night, and recently achieved a great accomplishment in our digital transformation journey by launching “Weyay” as the first digital bank that embodies the requirements of Kuwaiti youth,” he added.
Al-Fulaij pointed out that the challenges also include the strategic vision and the future steps that we must take for the next five years. People need banks for 3 things, which are deposits, money transfer and borrowing, when needed. Therefore, it is our responsibility to develop these services and provide them to customers in the fastest and best way possible.
“The banking industry is changing rapidly, as we are now living in an era where “your branch is in your pocket” and you can make all your banking transactions with one click or tap. This requires hard work to keep pace with this advancement in a way that enriches the customer experience.
Perseverance in learning
Al-Fulaij called on the trainees to enhance their skills with training programs that are designed according to the requirements of the labor market, which has become rapidly changing. He mentioned that he always advises his children to be perseverant in learning and knowledge acquisition, pointing out that being satisfied with a university degree only means staying behind the world is moving and developing and delay in catching up with this development and wasting opportunities for a better future.
“Raise the ceiling of your ambitions to the highest positions. The youth are part of the success of our institution, as they serve our customers and our community, build technology, take strategic decisions with us, manage risks, lead innovation, and their presence ensures our prosperity at the present time and in the future.”
Giving his advice to the youth navigating their early career, Al-Fulaij said: “You should be well-prepared for a future in which technology and digital trends dominate all aspects of life, which requires a change in educational priorities to include artificial intelligence (AI) software, robotics and data analytics.”
He called on the trainees to make their ambitions sky high and to benefit from the valuable training programs like “Tamakan” to enhance their skills through knowledge and exposure to the labor market and its requirements, which will help them make the right decisions in their future career.
Al-Fulaij advised the trainees to plan early for the future, noting that success requires a passion for development, a mind that is eager to learn and striving to make achievements, explaining that the present generation of the youth is fortunate with this huge advancement offering easy access to the sources of knowledge.
Kuwait: NBK First Bank in the Middle East to adopt SWIFT Payment Pre-validation service.06.02.2022
National Bank of Kuwait (NBK) has successfully launched Payment Pre-validation, a highly advanced solution that helps make cross-border payments faster and more secure, in partnership with SWIFT the world’s leading provider of secure financial messaging services, which is introduced for the first time in the Middle East.
The new service allows to reduce risks by early detection of fraud and avoid many cases of rejection and delay caused by incorrect or missing information about the beneficiary when initiating the payment process. It also allows to validate the beneficiary’s account details with the recipient through an app interface at the beginning of the process to identify and resolve any data or account issues and before payment is executed.
Currently, NBK is piloting with HSBC due to their readiness on this services as more banks are expected to join in due course.
On this occasion, Mr. Mohammad Al-Kharafi, General Manager, Head of Group Operations at National Bank of Kuwait said: “Launching the new service comes in line with NBK’s unwavering efforts over the past years towards developing the main infrastructure of the payment and remittance systems for more efficiency, and better, faster and safer services to customers.”
NBK is always keen to embrace the latest innovations in Fintech to upgrade the banking services provided to its customers through all over its branches across 4 continents and 15 countries worldwide, he added.
Al-Kharafi stressed that NBK is pumping large investments into developing payment solutions and services, in line with its digital transformation roadmap and agenda, seeking to reinforce its leading position, both locally and regionally.
Meanwhile, Onur Ozan, Head of Middle East, North Africa and Turkey at SWIFT said:
“Payment Pre-validation is all about reducing friction and bringing end-to-end efficiency. It is key to enabling fast and frictionless payments across the world and will enable our customers to provide better, faster and new services to their own end clients.”
It is worth mentioning that the National Bank of Kuwait has recently launched SWIFT Payment Controls, which is the latest smart solution that helps in mitigating fraudulent attacks, stopping high-risk payments in addition to enhancing security level, thanks to its unique alert and reporting capabilities. The service provides controls including real-time alerting and blocking of sent payments to detect and prevent high-risk payments, as well as providing protection by blocking suspicious payments and daily reporting of transaction status and recovery.
NBK is also the first bank to introduce the latest technologies in instant payments and transfers in Kuwait, including tracking transfers on its digital channels: NBK Mobile Banking, NBK Online Banking and NBK Online Corporate Banking, enabling customers to check the status of their transfers online in quick and secure way.
Kuwait: NBK Reports Net Profit of KD 362.2 million for FY 202127.01.2022
National Bank of Kuwait (“NBK”, the “Bank” or the “Group”) has announced its financial results for the twelve-month period ended 31 December 2021. NBK reported a net profit of KD 362.2 million (USD 1.2 billion), compared to KD 246.3 million (USD 814.4 million), improving by 47.1% year-on-year.
As of end of December 2021, NBK’s total assets grew by 11.9% on annual basis, to reach KD 33.3 billion (USD 109.9 billion), while customers’ deposits grew by 6.9% to reach KD 18.3 billion (USD 60.4 billion).
Customer loans and advances on the other hand grew by 12.7% compared to the same period last year, to reach KD 19.7 billion (USD 65.2 billion)while total shareholders’ equity stood at KD 3.3 billion (USD 11.0 billion) by end of year 2021.
NBK’s Board of Directors has proposed the distribution of a cash dividend of 30 fils per share, representing 59.6% of net profit, in addition to 5% bonus shares (5 shares for every 100 shares). The cash dividend and bonus shares, if approved by the shareholders’ general assembly, shall be payable to the shareholders after obtaining the necessary regulatory approvals.
Earnings per share (EPS) stood at 47 fils, as compared to 31 fils in 2020.
Commenting on the results, NBK Group Chairman, Nasser Al-Sayer, said:
“NBK delivered strong financial results despite the continued challenges posed by the pandemic on the operating environment and the global economy.”
“NBK’s performance affirmed the flexibility and diversity of the Bank’s business model in 2021 through achieving superior returns for its shareholders. The Bank demonstrated its unique ability to overcome the disruptive operating environment whilst persisting to invest in human resources and in our digital agenda to secure future growth,” he noted.
Al-Sayer added: “The bank enjoys a solid financial position alongside a strong and stable capital base; which supports our ability in meeting the growing needs of clients. Throughout the year, the Bank invested heavily in its strategic digital infrastructure in order to position NBK to grow and prosper over the long term.”
“Despite the continued state of uncertainty stemming from the repercussions of the pandemic, the Bank maintained its commitment towards rewarding and adding value to shareholders through strong cash dividends and bonus shares distributions,” he elaborated
”The operational environment in Kuwait is promising in 2022 and we are optimistic with regards to the opportunities embedded; in light of the high vaccination rates which would eventually enhance business sentiment and contribute positively to economic growth alongside the support to the state’s fiscal standing from the recovery in oil prices,” he mentioned.
“We take pride in the progress that we achieved in implementing the highest standards of corporate governance whilst embedding sustainability as an integral part of our corporate culture and operations. Furthermore, we will continue our promises in achieving responsible and sustainable growth and to sharing our successes with the communities in which we operate,” Al-Sayer stated.
Al-Sayer affirmed that: “NBK will continue in its responsible role in supporting the global objective of low-carbon emissions and mitigating the risks of climate change whilst delivering strides across other sustainability initiatives. In this regard, we have set specific goals for sustainable business, and are keen on embedding climate-related considerations as part of our business model in the future.”
“We will continue to place considerable value on the health and safety of our employees and customers while ensuring the delivery of world class products and highest service quality. Moreover, the Bank will remain committed into supporting and contributing to the recovery of Kuwait’s economy,” he concluded.
On his part, NBK Group Chief Executive Officer, Issam J. Al Sager, commented:
“Despite the resurgence of Covid-19 cases and the uncertainty around economic outlook during 2021, NBK succeeded in recording solid profits and exceeded strategic targets set for the year.
The operating environment in Kuwait witnessed a moderate rebound that was characterized by higher consumer spending, improvement in business activity and volumes as well as gradual recovery in government spending and project awarding, which reached KD 1.5 billion in 2021.”
“NBK delivered robust growth and strong financial performance across business lines. Regardless of the continued low interest rate environment, the Bank’s resilient loans and deposits growth contributed positively and supported in maintaining stable margins,” he added.
“Thanks to the proactive and conservative approach that NBK adopted since the beginning of the pandemic, we now bear the fruits of recording lower cost of risk levels which contributed positively in growing our bottom line profits. Our operating income for the year increased by 7.6% to reach KD 906.3 million; driven by a robust growth in core banking income,” he mentioned.
Al-Sager noted: “The Group continued towards achieving its strategic objectives with wealth management and Islamic banking conveying decent growth and further endorsed its financing dominance and capabilities across retail and corporate segments. Moreover, our non-interest income continues to grow, taking advantage of the different markets where we operate and the strong relationships the Bank has established with its customers over many years.”
“Our digital transformation continued to accelerate this year, driving efficiency and enhanced customer experience, while we also laid the foundation for future growth by launching Weyay, Kuwait’s first digital bank, to better attract and serve the needs of the youth,” he highlighted.
Al-Sager mentioned that “During 2021, NBK added a pool of prestigious awards in recognition of the quality of services and products delivered to clients. Likewise, the Bank asserted itself as a leading global financial institution issuer in the region as we succeeded in issuing two bonds to further enhance its capitalization & liquidity levels and to diversify the Group’s funding profile. The issuances marked a milestone for the Bank and further endorsed investors’ continuous confidence in the Bank’s prudent management and confidence in overcoming crises.”
“In 2022, we will intensify our focus in constantly designing and delivering innovative propositions to our clients. We will also upgrade our digital infrastructure foundations to enrich customers’ experience and to serve as a springboard for regional growth and expansion; as well as investing heavily in our people – who represent the engine of our growth and success,” he promised.
“NBK will remain agile in positioning and endorsing ESG as a core principle to the way we conduct and operate our business, with initiatives in relation to identifying and quantifying ESG already in place. Our commitment is ongoing, with special focus on assessing the direct and indirect environmental impact of our operations, especially as the risks of climate change continue to emerge.”
Performance and operating highlights FY 2021:
• Total assets grew by 11.9% year-on-year, to KD 33.3 billion (USD 109.9 billion)
• Net operating income of KD 906.3 million (USD 3.0 billion), increasing by 7.6% compared to FY 2020
• Customer deposits increased by 6.9% year-on-year to KD 18.3 billion (USD 60.4 billion)
• Total loans and advances grew by 12.7% year-on-year to KD 19.7 billion (USD 65.2 billion)
• Shareholders’ equity stood at KD 3.3 billion (USD 11.0 billion)
• Strong asset quality metrics, with NPL/gross loans ratio at 1.04% and an NPL coverage ratio of 300%
• Robust Capital Adequacy Ratio of 18.1%, comfortably in excess of regulatory requirements
Kuwait: NBK Publishes the All-Inclusive Guide of Its Role at Supporting “Let’s Be Aware” Campaign25.01.2022
Underscoring its intensified efforts in support of the banking awareness campaign “Let’s Be Aware” recently launched by the Central Bank of Kuwait, and its keenness to raise customer’s awareness and spreading the banking culture in society, National Bank of Kuwait (NBK) has published an electronic version of the all-inclusive guide of “Let’s Be Aware” campaign, for easy access and keeping.
The guide has been published on all NBK’s social media platforms, website, as well as via WhatsApp and soon via SMS for convenience of reference.
The document highlights NBK’s role in supporting the campaign, and provides a summary of all covered topics including: bank cards, the process of borrowing and financing, services provided for special needs customers, investment and savings, personal finance, security tips, customer protection, and virtual currencies.
Each topic in the guide includes a concise explanation, in addition to links to all details related to the topic on NBK’s website and social media accounts, giving the reader access to all audio-visual materials as well.
On this occasion, Abdul-Mohsen Al-Rushaid, AGM – Communications and Social Media at National Bank of Kuwait, said: “NBK is keen on supporting all the initiatives of the Central Bank of Kuwait, and we intensify our efforts in support of “Let’s Be Aware” campaign, in line with our endeavors to promote financial culture among all segments of society, and raise awareness about how to make the utmost benefit from the various services provided by banks.”
“Publishing the electronic version of the all-inclusive guide of NBK’s role in supporting the efforts of the “Let's Be Aware” campaign will serve as a reference that is easy to access and keep,” he mentioned.
Al-Rushaid accentuated the importance of the campaign’s awareness agenda, which focuses on educating customers on their rights and all the services they can avail, as well as spreading awareness on the importance of saving and familiarizing customers with appropriate investment channels.
“At NBK, we are committed to play our leading role in raising the awareness in society about all issues related to the banking sector, through our branches as well as all digital platforms, which have the highest penetration levels among all Kuwaiti banks,” he added.
Al-Rushaid noted that NBK is a key partner in all the initiatives and campaigns of the Central Bank of Kuwait aiming to raise financial awareness and banking culture among all segments of society.
It is worth mentioning that the banking awareness campaign “Let’s Be Aware” was launched by by the Central Bank of Kuwait in collaboration with Kuwait banks, with a view to spread the financial culture and enhance bank customers’ knowledge of their rights and obligations, and the best ways to benefit from the banking services. It also aims to promote the saving and investment culture, by publishing a variety of awareness materials provided by the campaign and information related to financial culture.
The campaign covers a variety of topics including the process of borrowing, bank cards, education on the rights of special needs customers, as well as tips on cybersecurity and protection of bank accounts. It also provides guidance regarding complaint submission mechanisms, protection of customers’ rights, introduction of the functions of the banking sector and its role in promoting and developing the economy, in order to familiarize all segments of society with financial and banking transactions.
For more information about the campaign, please visit:
Kuwait: NBK Launching New Services for the First Time in Kuwait on NBK Mobile Banking App23.01.2022
National Bank of Kuwait (NBK) strives to enrich the banking experience of its customers by providing them services and enhancements to meet their needs and enable them to make all their transactions in a quick and easy way. In this context, the bank has added a new bundle of revamped and new services to NBK Mobile Banking App.
The newly released services include the ability to add a beneficiary, transfer money and more using QR Code through NBK Mobile Banking App, as well as adding Widgets to easily view account balance, credit card balance, as well as activation of all card types.
QR Code Transfers
NBK is the first bank in Kuwait to allow adding beneficiaries and transferring money to them in KD using QR code via NBK Mobile Banking App, thus saving the time and effort of adding NBK beneficiaries and making transfers.
The service is only available for NBK Mobile Banking users who can create the QR Code and save it in their photo gallery for convenient future use, or sharing via any app on their mobile.
For the first time in Kuwait, NBK provides new Widgets for viewing the account balance, credit card balance, NBK Rewards Points and locate the nearest NBK Branch.
NBK Mobile Banking App users on iOS can benefit from this feature with one easy tap/ swipe without logging in to the app.
By using this new feature, customers are able to view NBK Rewards Points in Kuwaiti Dinars, better control their spending, as well as locate their nearest branch.
Enhanced Side Menu
With the enhanced side menu of NBK Mobile Banking App, customers can navigate through the services easily and quickly.
The enhancements help customers to view NBK Rewards Program and NBK Miles Program in an easy way without any clicks after downloading the updated version of the app.
This is another new service added to NBK Mobile Banking App enabling customers to activate all cards using the app, as customers are required to activate their cards after receiving them. This includes all card types (Debit, credit and prepaid cards).
Commenting on the newly released services, Hala Al Shoaibi, Head of Digital Service Quality Management, National Bank of Kuwait said: “We are making consistent upgrades to NBK Mobile Banking App to meet our customers’ needs, and allow them to make their transactions quickly and easily, anytime, anywhere.”
By launching the new services, we mainly aim to help our customers better control their spending and access all the services of NBK Mobile Banking App with utmost speed and convenience, she pointed out.
“The new services and enhancements launched for the first time in Kuwait, come in line with our strategy to offer our customers a leading digital experience through NBK Mobile Banking App,” she added.
Al Shoaibi emphasized that NBK will continue to provide the NBK Mobile Banking App users with new and leading services that live up to their expectations; especially after of the significant increase in customers’ reliance on the app for their transactions.
Through NBK Mobile Banking App, NBK aims to provide customers with a secure way to manage their money easily at any time. The app allows them to make various banking transactions that includes: opening a new account, viewing transactions made on account and credit cards, checking NBK Miles Points and NBK Rewards Points balance, paying credit card dues and different e-bills, locating NBK Branches and NBK ATMs/ CDMs across Kuwait, as well as requesting account statement, checkbook and other services.
The app also features a variety of advanced services like managing cards while traveling, and increasing the monthly transfer limit; making it the ideal travel companion.
Kuwait: NBK Unleashes the Potentials of the Kuwaiti Youth in “Tamakan” Program20.01.2022
The new edition of “Tamakan” training program for fresh Kuwaiti university graduates offered by Creative Confidence Consulting Company was launched with the strategic sponsorship of National Bank of Kuwait (NBK) for the third consecutive year.
In this hands-on training experience, NBK hosts 34 trainees at different training locations at its headquarters for 3 months, starting from 18 January until 27 March 2022, during which the bank provides them with courses aimed to develop their skills and qualify them to the labor market.
The program was launched in a ceremony held at NBK’s headquarters following all precautionary and social distancing measures. This included holding a panel discussion with the trainees in the presence of the bank’s executive management, in line of their commitment to support all initiatives aiming to empower and develop the Kuwaiti youth and preparing them to be future leaders.
The panel discussion was headed by Mr. Isam Al-Sager, NBK Group CEO, Mrs. Shaikha Al-Bahar, NBK Group Deputy CEO, Mr. Salah Al-Fulaij, CEO of NBK – Kuwait, Mr. Sulaiman Al-Marzouq, Deputy CEO of NBK- Kuwait, Mr. Faisal A. Al-Hamad, Chief Executive Officer - Global Wealth Management at National Bank of Kuwait, as well as Mr. Emad Al-Ablani, GM - Group Human Resources, and Mr. Mohammed Al-Othman, GM - Consumer Banking Group at National Bank of Kuwait.
Investing into the future
On the sidelines of the panel discussion held at the program’s launch, NBK Group CEO, Mr. Isam Al-Sager noted that sponsoring Tamakan program comes in line with NBK’s unshakable commitment towards the youth and supporting them in their career considering that a real investment into the future.
NBK always places the youth as a top priority to ensure achieving a prosperous future for Kuwait, he added.
Al-Sager highlighted that these and other initiatives come in line with NBK’s commitment to its social responsibility and its role in achieving sustainable development, which depends on preparing an innovative, hardworking generation that is able to take responsibility.
He stressed that, as the largest Kuwaiti private sector institution, NBK always shows a role model in delivering on its social role and responsibility by contributing to qualification of young national cadres.
“The remarkable success achieved by the program over the past years was a great driver to continue our sponsorship of its new version. Therefore, I ask the trainees to show perseverance to realize their future goals, which are only attainable through dedicated efforts and hard work,” he concluded.
The quality of education
On her part, Mrs. Shaikha Al-Bahar, NBK Group Deputy CEO emphasized that investing in the youth is investing in a better future, therefore, the quality of education should be our top priority so that we can build a better future for our country.
Al-Bahar called on the government to work hard to develop the entire educational system, including the various stages of the educational process, in addition to the human factor represented in educational cadres.
“The rapid and changing development we are witnessing in all sectors and different industries by reliance on technology requires us to develop the human capital to keep pace with these developments to achieve sustainable growth, as the absence of well-qualified cadres means the inability to manage the country’s wealth in the future,” she explained.
Al-Bahar mentioned that the coronavirus pandemic showed the importance of digitization, as well as the urgent need to qualify the youth for a rapidly advancing and changing future, stressing the need to make a radical change in education to keep pace with what the labor market requirements, which is now looking for competent and experienced cadres in the areas of advanced technology, including artificial intelligence (AI) and robotic systems and programming.
Al-Bahar urged the youth to work hard to get prepared for the future to be active contributors in the development of Kuwait.
Having the passion
From his side, Mr. Salah Al-Fulaij, CEO of NBK-Kuwait advised the youth to raise the ceiling of their ambitions and have the passion to achieve their desired career development. He pointed out that developing personal skills and perseverance in knowledge acquisition and learning are critical factors for a successful career path and qualification for the highest leadership positions in the future.
Al-Fulaij stressed that to hold a leadership position at NBK, it took a long journey and years of dedicated efforts, giving, and unwavering pursuit of investing in one’s self, noting that success requires striving for development and unquenchable eagerness for learning and accomplishment.
Hard work and dedication
Speaking on this occasion, Mr. Sulaiman Al-Marzouq, Deputy CEO of NBK-Kuwait said that the government sector has an issue in fair job process, which creates much frustration for the youth aspiring for a successful career.
Hard work and dedication are the keys to development in the private sector, which provides proper guidance to enhance personal skills and helps identify the strengths and weaknesses for personal skills development, he elaborated.
Al-Marzouq emphasized that the new generation has much better potentials and capabilities than previous generations, as we are now living in a more developed and open era, and all a successful person needs is to develop a strategic plan to manage their strengths and highlight their skills.
Investing in one’s self
In his speech, Mr. Faisal A. Al-Hamad, Chief Executive Officer - Global Wealth Management at National Bank of Kuwait advised the Kuwaiti youth of the necessity of investing in themselves, early planning for the future, and focusing on joining an encouraging work environment that contributes to learning and development.
Al-Hamad called on the youth to search for an ideal that stimulates the potential energies and helps in development and thinking, which is pivotal in developing one’s personality in his career.
He advised the youth to be flexible, innovative and actively pursue knowledge in order to keep pace with this massive transformation taking place in the labor market.
Tamakan program requires full-time commitment being a full-time job experience; the program aims to develop the personal skills needed to become compelling candidates for employment in addition to motivating Kuwaiti youth to explore the potentials and energies within them, and unleashing the creativity of young cadres.
The program adopts the Blended Learning methodology, and focuses on many themes and workshops about creativity and innovation, design thinking, business model design, career exploration and innovative de-risking solutions.
Given the great success of the program’s first two editions, there was a remarkable interest in joining the program, with 550 applicants and 150 interviews, following which the number of trainees was increased to 34 trainees. The program also witnessed developing the methodology and design of educational materials by hosting international experts and holding workshops to stimulate the creative energies of the trainees.
Enhancing the skills
On the sidelines of the program launch event, Rana Al-Rasheed, Strategy Director at Creative Confidence expressed her pleasure with NBK’s sponsorship of Tamakan program for the third year in a row, noting that for 10 weeks, the program will qualify trainees and enhance their skills to fit in the real life job market, as it constitutes an innovative training experience for Kuwaiti graduates who need support to face the challenges of employment or setting up their own business, by developing required skills as well as providing experience.
Creative Confidence is a Kuwaiti consulting and training company specializing in stimulating innovation and creativity and providing practical training experiences for Kuwaiti graduates with the aim of developing young Kuwaiti cadres.
A major supporter
At the end of the reception ceremony, the trainees extended their thanks to National Bank of Kuwait for sponsoring the program and providing its long-standing expertise to develop their skills and qualify them for the labor market in a professional way, benefiting from the bank’s highly professional organizational approach.
It is worth mentioning that NBK sponsors various social initiatives serving Kuwait National Development Plan, including empowering youth and developing education, in line with its belief that the youth are Kuwait’s most valuable resource, and the cornerstone for the country's development.
Kuwait: NBK Learning Hub.. A Comprehensive Revolution in Staff Digital Training17.01.2022
National Bank of Kuwait (NBK), through Group Human Resources Training and Development Department, has made remarkable achievements in upgrading the staff training system over the last period, whether through Blended Learning platforms represented in NBK Learning Hub or through its efforts to promote a training culture across all its branches spanning across 4 continents and 14 countries worldwide- starting from Beijing in the East and reaching to New York in the West, to align with its Digital Transformation Strategy.
NBK Learning Hub was entirely revamped in 2021, representing a comprehensive revolution in the concept of training, by utilizing technology to make E-Learning more appealing and effective for all employees. In addition, it contributes to implementing the strategic plans of NBK’s training system for “Continuous Learning” with the aim of achieving personal growth as well as enabling investing in employees’ talents and skills, thus driving sustainable growth for the bank.
NBK Learning Hub features a state-of-the-art design that is easy to access and user friendly when navigating relevant trainings when needed. It also boasts a rich digital library that includes multiple of different courses tailored to the needs of all employees and managers from different career paths. Furthermore, it’s up to date features permits employees to have their own personal page to track their past training activities, as well as their mandatory training courses, which contributes to the self-evaluation of the learning process and the extent of development achieved by the employee.
The revamping of NBK Learning Hub involves the incorporation of mandatory training courses, which are set by the regulators in all the international markets in which the bank operates.
To this end, the Human Resources and Compliance teams collaborated together to promote and focus on prioritizing the mandatory training, which resulted in successfully achieving a 94% completion rate for the courses.
The Hub also encompasses induction programs for new employees in different branches and departments, as well as training courses offered by NBK Academy which consist of providing training to newly hired employees, covering various areas of the banking business, such as banking principles, risk management, financial accounting, marketing, negotiation, consumer and commercial lending, as well as focusing on soft skills training related to creativity, innovation and design thinking.
On this occasion, Ahmad Darweesh, Head of Training and Development at National Bank of Kuwait quoted: “We have taken important steps to ensure that the bank’s employees enjoy a more attractive learning experience.
During 2021, we revamped NBK Learning Hub to make training easier and more effective, in line with the commitment of Group Human Resources to promote digital culture, and its comprehensive strategy to improve the learning experience of NBK employees.”
NBK Learning Hub is accessible for all employees anytime, anywhere, providing learning across many topics, that include over 160 educational paths, designed according to the High Impact Learning that Lasts (HILL) Model, in cooperation with IQUAD Learning, Darweesh added.
The Hub’s digital library was enriched and implemented by collaborating with the international Cross Knowledge organization, specialized in creating training content, which is prepared by faculty staff of reputable universities such as Stanford, Harvard, INSEAD, MIT and IE Business, he elaborated.
The Hub also includes 40 training themes available in both English and Arabic, directing employees to a variety of articles, podcasts, videos, book summaries and virtual training sessions.
He emphasized that the Hub witnessed remarkable interaction with the virtual training offerings, which recorded a significant increase during the past months, with 3,000 trainees who received 9.2 thousand training hours from last September until December.
Darweesh noted that Group Human Resources and Training and Development Department are working on further developing the training approach and exploring how technology can support the development of the bank’s human cadres, in addition to designing all learning opportunities to make these cadres well-positioned to embrace digital transformation in the future.
NBK Group Human Resources prides in the progress achieved in implementing a top-notch training program roadmap that aims to help promote a digital culture across NBK Group, in line with the bank’s digital transformation strategy. NBK provides equal opportunities for all its employees, by giving them opportunities to attend training programs that are designed based on assessment of corporate and individual needs, as well as being committed to developing the academic and practical skills of its staff, with a view to prepare them as holistic future leaders.
Kuwait: NBK KWT Visa Infinite Credit Card Provides Exceptional Rewards Combined With a Feeling of National Pride16.01.2022
National Bank of Kuwait (NBK) is always committed to reward its customers and ensure providing them with the most up-to-date top-notch services and enriching their banking experience. In this context, the bank announced providing its customers with an exclusive package of rewards catering to their needs and fitting their different lifestyles when using NBK KWT Visa Infinite Credit Card featuring a totally unique design.
The new NBK Visa card comes in two unique vertical designs - for him and her, with a luxurious metal finish and a QR code incorporated in the card design allowing customers to always be update to date with the latest offers.
For the first time in Kuwait, customers can activate the card using NFC Card activation service, simply by tapping the card on the Smartphone to direct to the Activation page on NBK Mobile Application, without the need to visit an ATM or calling the Contact Center.
The NBK Visa card gives customers the flexibility to choose the way they want to earn rewards based on their lifestyle; either the Spend Tier or Merchant Category option.
Customer can earn NBK KWT Points on all their spends made using NBK KWT Visa Infinite Credit Card when choosing the Spends Tier earning option, based on their monthly spends with up to 5% on Digital Payment, up to 5% on International POS and up to 3% on all other spends.
On the other hand, when choosing the Merchant Category, it allows customers to earn NBK KWT Points on all payments made using NBK KWT Visa Infinite Credit Card at the selected categories, with 10% on Dining and Telecom, 5% on Fitness,Beauty and Jewlery and 3% on Clothing, Grocery and Education.
In addition, customers will enjoy flat 10% NBK KWT Points when using their card at Ikea, Eureka, Farfetch, and booking.com.
The earned NBK KWT Points can be redeemed through NBK Online or Mobile Banking whether as cashback directly to the card, travel booking at more than 800 airlines and 150,000 hotels, e-Vouchers from over 190 merchants, and points exchange with most preferred airlines...
Customers can earn NBK KWT Points up to KD 1,000 every month. In addition, NBK KWT Visa Infinite Credit Cardholders can earn NBK Rewards Points at over 900 participating outlets.
On this occasion, Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait said: “The new NBK Visa card combines an exclusive package of exceptional rewards with a design inspiring national pride’ making it a card like no other.”
NBK KWT Visa Infinite Credit Card gives its holders a unique lifestyle thanks to the included benefits and offers that are tailored to fit customers’ needs and meet their expectations, he added.
Al-Othman noted NBK is keen to stay closer to its customers and to identify all their banking needs, stressing that he fully trusts that this card will be the apt option for them during travel and shopping.
On his part, Shashank Singh, Visa’s General Manager for Kuwait and Qatar, said: “We are pleased to cooperate with the NBK in providing NBK KWT Visa Infinite credit card to consumers in Kuwait. The design and benefits of the card are truly an embodiment of how Visa brings unmatched experiences to a select group of customers whose lives are defined by distinction. At Visa, we continuously strive with our partners like NBK to bring such rewarding products so that our cardholders can benefit from secure and seamless payment experiences as well as the peace of mind of worldwide acceptance at 70 million merchant locations while travelling abroad.”
NBK has also partnered with Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, offering customers a chance to convert NBK KWT points to Skywards Miles. Customers can redeem Miles on a wide-range of benefits and privileges, including flight rewards with Emirates and partner airlines, upgrades, hotel stays and money-can’t-buy experiences.
Dr. Nejib Ben Khedher, Divisional Senior Vice President Emirates Skywards said: “We’re very happy to be partnering with a leading financial institution, National Bank of Kuwait, to offer customers a chance to convert Points into Skywards Miles, and access incredible rewards and privileges the award-winning loyalty programme is famed for. From flight rewards, hotel stays, and hospitality tickets to world renowned sporting events – customers can now truly experience flying better with Emirates in the air, and on-ground.
Customers can enjoy having the card free for life subject to annual spend threshold.
NBK Credit Cards are the best payment method for the convenience they provide to customers, in addition to the various benefits like eligibility to NBK Miles Program, Purchase Protection and Extended Warranty, as well as eligibility for NBK various draws.
Terms and conditions apply and for more information about NBK services and offers, please visit nbk.com
Kuwait: NBK Academy Celebrates the Graduation of the 25th Batch13.01.2022
National Bank of Kuwait (NBK) Academy celebrated the graduation of the 25th batch, the 2nd in 2021, of newly hired employees who successfully met admission criteria for this intensive course, specially designed for fresh Kuwaiti university graduates.
The graduation ceremony was attended by Mr. Emad Al-Ablani, GM – Group Human Resources and Najla Al-Sager, Head of Talent Management, Group Human Resources at National Bank of Kuwait, subject to all precautionary measures taken by the bank against coronavirus.
The Academy’s training program, which lasted for four months, hosted 13 participants and covered various areas of the banking business, such as banking principles, risk management, financial accounting, marketing, negotiation, consumer and commercial lending, as well as training on creativity, innovation and design thinking. Various blended learning interventions occurred through in person and virtual courses. Furthermore, their development continues through eLearning after the academy ends.
On this occasion, Najla Al-Sager, Head of Talent Management, Group Human Resources at National Bank of Kuwait, said: “NBK Academy is one of the initiatives we are proud of, aiming to qualify professional national banking leaders.”
NBK pays great attention to enhancing the skills of its employees, harnessing all its capabilities to contribute to their career development by providing training and development programs in cooperation with the most prestigious educational institutions, she added.
Al-Sager emphasized that NBK’s strategy to develop its human cadres is placed at the heart of its strategic plans, due to its belief that an efficient work team guarantees the provision of high- quality banking services of all kinds, and across the different markets, the bank operates in.
Launched 13 years ago, NBK Academy embodies the bank’s strategy to recruit fresh graduate national talents as well as develop and qualify them to work in the banking sector.
It is worth mentioning that the program content is regularly enhanced to keep pace with the latest international researches and studies related to the banking sector and administrative sciences.
The Academy reflects NBK’s vision to support sustainable human capital development as one of its top strategic priorities and a shared responsibility between the various governmental institutions and the private sector.
NBK Academy was launched in 2008 with a view to pave the way for fresh Kuwaiti graduates to join the banking services sector. The Academy provides graduates with the best training programs developed in cooperation with leading international institutions and universities to meet the demands of the labor market.
Kuwait: NBK Announces the Winners of Al-Jawhara Quarterly Draw and 2 “Tesla Model 3” Cars09.01.2022
Al-Othman: At NBK, we are committed to offer our customers an inclusive banking experience satisfying all their needs
We are keen to organize special events, in line with our strategy to be closer to customers
National Bank of Kuwait (NBK) is keen on holding special events for Al-Jawhara Account quarterly draws, and the summer campaign to win “Tesla Model 3” cars, as part of the endeavors to ensure providing its customers with an exclusive array of draws and prizes that meet their needs and expectations.
In this context, NBK organized an exceptional event at Kuwait Motor Town (KMT) on Saturday 8 January, which included conducting the two postponed Al-Jawhara draws; the quarterly draw of 28 December 2021 and the weekly draw of 4 January 2022, as well as two draws of the summer campaign to win “Tesla Model 3” cars.
The event was attended by Mr. Haitham Al-Khaled, Board Member of National Bank of Kuwait, Mr. Salah Al-Fulaij, CEO of National Bank of Kuwait - Kuwait, , Mr. Abdulaziz Al-Babtain, CEO of Ooredoo Kuwait, and Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait.
NBK was the official sponsor of KMT’s first edition of KMTC-Kuwait Motor Town Championship. We announced 12 winners from Street, Super Street, GT and Unlimited.
During the event, NBK announced Balqis Bai Anwar as the winner of the quarterly draw worth KD 250,000 which postponed from 28 December 2021 and the minor, Hussain Mohammad Hajjiyah as the winner of the weekly draw worth KD 5,000 which postponed from 4 Januaty 2022. The bank also announced Mubarak Fahad Nabih Al-Khurainej and Fahad Sharek Hassan Al-Maqseed as the winners of “Tesla Model 3” cars- all in the presence of a representative from the Ministry of Commerce and Industry, as well as representatives from NBK and Deloitte.
On the other hand, the winners of other December weekly prizes of KD 5,000 each were: Fouad Omar El Nassar, Sawsan Abdul Aziz Al Remih and Hawraa Adel Abbas.
The event witnessed various entertainment activities for all family members, in addition to many booths showcasing NBK’s key services provided to Private Banking and Premium Family Banking Customers, which also involved Business Banking Customers.
Besides, food trucks provided a variety of free meals to the visitors in cooperation with the V-Thru app, and a dedicated kids’ area including many entertaining games was also available for all our younger guests.
The awards were presented in a festive atmosphere featuring many artistic shows, in the presence of the signers Salman Al-Ammari and Bader Nouri, and Almas Band.
On this occasion, Mr. Mohamed Al-Othman, GM - Consumer Banking Group at National Bank of Kuwait said: “We are keen to offer our customers an inclusive and exceptional banking experience satisfying all our customers’ needs and fitting their different lifestyles.”
“Our strategy in rewarding our customers is based on a unique package of draws and prizes that meet our customers’ expectations while reflecting NBK’s leadership in providing innovative and outstanding banking experience,” he added.
Al-Othman noted that Al-Jawhara Account is a key pillar in NBK’s customer rewarding strategy, in addition to being an outstanding saving channel that encourages customers to make savings, in line with the bank’s strategy to achieve financial inclusion and promote the saving culture.”
NBK is committed to organize engaging events in line with its strategy to be closer to customers, which include introducing the top-notch products and services products and services provided by Consumer Banking Group to all customer segments, he concluded.
Al-Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al-Jawhara Account gives the customer a chance to be one the next lucky winners.
The account can be opened very easily through NBK Mobile Banking or NBK Online Banking or by visiting the nearest NBK branch. For more information about Al-Jawhara Account, you can visit nbk.com
NBK also launched its annual summer campaign, the first of its kind in Kuwait, enabling customers to win 9 “Tesla Model 3” cars. As per the campaign, NBK Credit or Prepaid Cardholders can get the opportunity to enter a draw on 7 “Tesla Model 3” cars when using their eligible cards during the campaign. NBK also allows students who transfer their student allowance to the bank and apply for Al-Shabab Prepaid Card or NBK Visa Credit Cards to get 3 chances to enter the draw on 2 “Tesla Model 3” cars.
Kuwait: NBK Social Media Platforms are Exquisite and Unique04.01.2022
In 2021, National Bank of Kuwait (NBK) Social Media Platform was a key tool to stay closer to its customers, thanks to its widespread channels as the bank managed to effectively interact with customers and was able to promptly respond to all their inquiries, meet their needs and provide them with the latest news and developments related to the bank and its activities.
In 2021, NBK’s social media pages saw a significant growth in followers, up by 8.8%, with about 150,000 new followers, bringing the total number of followers to 1.85 million, a testament that NBK always keeps pace with all its customers’ needs, providing innovative solutions and constantly opening all channels of communication around the clock.
The content of NBK social media pages witnessed remarkable interaction all year round, as the number of interactions grew by 12.5% YoY, reaching 4.5 million, compared to 4 million the previous year, thus maintain our leading ranking among our peers.
As for NBK’s website, which is one of the key channels of communication with the bank’s customers and a vital means for them to carry out their transactions, it witnessed growing interest during the year, as site visits increased by 16% compared to last year, bringing total visits to 5.8 million visits, with a daily average of about 30,000 visits.
Commenting on the accomplishments made throughout the year, Abdul-Mohsen Al-Rushaid, Assistant General Manager of Communications Department at National Bank of Kuwait said, “Our Social media platform is a key element of our success as it positively contributes to increasing our customers satisfaction rates as we effectively and promptly respond to their queries and help speed up managing their banking needs anytime, anywhere.”
“At NBK, we successfully managed over the past years to establish a comprehensive digital mindset in which social media pages play a key role in raising awareness about our products and presenting new opportunities to attract more customers. This also allows us to analyze their feedback, leading to the development of our banking products and services”. Al-Rushaid added.
He explained that over the last couple of years, followers of the bank’s social media sites grew by about 25%, pointing out that this steady growth and the large amount of interaction with NBK’s content reflect our leading position on social media and our keenness to present engaging content that manifests NBK’s leading role.
Al- Rushaid highlighted that NBK’s social media pages provide its followers with the latest news, answer their inquiries, and inform them of the latest offers and exclusive discounts. It is also a key platform to launch innovative challenges and competitions to reward its customers and encourage them to constantly communicate with the bank.
He stressed that NBK social media platforms play a major role in supporting various initiatives promoted by the regulatory authorities in Kuwait, as it partnered up with the Central Bank of Kuwait (CBK) in launching its awareness campaigns including “Let’s Be Aware”, in an effort to increase financial inclusiveness and disseminate educational materials and informative content through all social media platforms and other electronic channels. NBK is always keen on fostering a culture that promotes financial and banking awareness as part of its mission to further develop and promote customers' skills and assist them to make informed financial decision.
Al-Rushaid added that the popularity of NBK’s official pages reflects that we are on the right path in term of the content we offer to our customers, as we successfully managed to maintain a stable growth rate in the banking sector. Our platform proved to be an effective tool to supporting numerous campaigns, especially in presenting distinctive competitions and exceptional prizes that are catered to our younger audience.
During the COVID-19 pandemic, NBK’s social media accounts constantly provided comprehensive and integrated content for all segments of its followers, directed to raising their awareness toward the health impacts of the virus and encourage them to get vaccinated to do their part, so we can all go back to live a normal life.
NBK continuously updates the content of its pages on social media sites, including educational and media awareness campaigns, in addition to entertainment content and challenging competitions that offers NBK followers the opportunity to enter draws for valuable prizes and exceptional rewards. NBK pages span across a wide range of social media platforms including Facebook, Twitter, Snapchat, Instagram, LinkedIn, and YouTube, underscoring its keenness to keep pace with all developments to meet its customers’ needs and wishes, in addition to its constant endeavors to optimize its communication with followers on these platforms.