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  • Announcement of System Maintenance

    Dear customers, To better serve our clients, a system maintenance will take place on Friday 25 September 2020 between 3:00 AM & 6:00 AM. You may experience some difficulties when using: - One Time Password Service (OTP) - SMS If you face any difficulty using our electronic channels, please contact us via NBK Contact Center or NBK WhatsApp on 1801801 or on our NBK Social Media channels. Thank you for your cooperation.

  • Important Announcement

    Aiming to answer your banking needs, we welcome you at our operating branches as follows: The residential branches from 8:30 AM to 3 PM, The Avenues and Al-Salam Mall branches from 10 AM to 1:30 PM & from 5 PM to 8 PM, The commercial branches from 9 AM to 1 PM & from 5 PM to 7 PM, Kuwait International Airport branches in T1 and T4 operating 24/7.

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    You Awareness Guide About the Virus Read More

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Kuwait: NBK “First Bank Locally, in Kuwait Launches Fitbit Pay”

30.01.2020

National Bank of Kuwait (NBK) has today announced that Fitbit Pay™ is now available to its customers, which will enable them to make contactless payments via select Fitbit®  (NYSE:FIT) devices; thus becoming the first bank locally to offer this service.

Fitbit helps people lead healthier, more active lives by empowering them with data, inspiration and guidance to reach their goals.

NBK is committed to offering its clients easy-to-use, enhanced payment solutions, as it continues to stay at the forefront of emerging technology meant to meet customers’ ever-changing needs. Launching Fitbit Pay illustrates how the bank is taking steps to meet the growing demand for innovative ways to pay for goods and services.

Fitbit Pay will provide NBK customers with seamless and secure one-touch payments directly on their Fitbit Ionic, Fitbit Versa 2, Fitbit Versa 2 Special Edition, Fitbit Versa, Fitbit Versa Special Edition and Fitbit Charge 3 Special Edition.

Commenting on the new service launch, Mohammed Al Othman, General Manager of Consumer Banking Group, National Bank of Kuwait said: “We are committed to offering our customers the highest-quality tech options to guarantee an easy and secure payment experience.”

“Users can make faster and secure payments for their purchases anywhere that offers contactless payments by adding select credit cards to their Fitbit Wallet via the Fitbit app.” Al Othman added. 

NBK customers with the applicable Fitbit devices can now conveniently use the free Fitbit app (Android and iOS) to add up to six cards to their Fitbit Wallet. Paying for products in stores that accept contactless payments could not be more straightforward: simply press the left button on the tracker or smartwatch until the card appears on the screen, and then hold your wrist next to the payment terminal until confirmation is displayed on the watch's screen. Fitbit Pay transactions feature enhanced security measures, requiring users to create and use a PIN code to activate Fitbit Pay.

NBK provides its clients with an exceptional banking experience, aligned with its well-established position locally, and in the GCC region, as the provider of the most outstanding financial services.

The Bank constantly updates the NBK Mobile Banking App to offer a safe and secure way for customers to conduct transactions such as opening accounts, applying for loans, cards and credit card limit increase, advanced payment features like e-Payments to enable online payment for purchases and NBK Quick Pay for fast and easy transfers, managing the accounts and credit cards while travelling, checking their NBK Miles and NBK Rewards Points, activating dormant accounts, establishing standing orders, finding the nearest NBK Branch, ATM or CDM in Kuwait and abroad, requesting an account statement or new checkbook, and many more services that make using NBK Mobile Banking App the perfect companion in Kuwait and when travelling.

NBK was awarded the “Best Consumer Digital Bank” and the “Best in Mobile Banking” in Kuwait by Global Finance Magazine for 2019.



Kuwait: NBK Gives Customers Daily Chances to Win When Using Samsung Pay with NBK Visa Cards

20.09.2020

As part of its efforts to reward customers with exclusive promotions all year round, National Bank of Kuwait (NBK) is launching a new campaign starting 17-September and continuing until 30 November. The campaign gives NBK Customers chances to win Galaxy Note 20 5G 256GB phones with Galaxy Buds Live, when using Samsung Pay with NBK Visa Cards.

Customers will earn 3 entries to the draw for every KD 1 spent (with minimum weekly spend of KD 20) when using Samsung Pay with NBK Visa Credit Cards inside and outside Kuwait, and have chances to enter daily draws and win prizes including 75 Galaxy Note 20 5G (256GB) devices and Galaxy Buds Live, where winners will be announced weekly.

Samsung Pay allows the users of Galaxy devices to make contactless payments through NFC-enabled POS terminals. This new payment technology is also highly secure, as users are required to authenticate their payments using fingerprint, iris verification, or to enter Samsung Pay PIN.

Commenting on this new campaign, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking, National Bank of Kuwait, said: "At NBK, we pride ourselves on launching many distinguished campaigns for our customers all year round, with the aim of rewarding them and giving them an integrated banking experience that meets all their expectations."

Al-Nusif added: "Samsung Pay contactless payment service recently launched by the bank enables customers to make their transactions quickly and seamlessly, as customers will be able to make their payments after adding the card on their smartphones, then use it for various payments through NFC-enabled POS terminals.

"NBK is a regional pioneer in providing cutting-edge payment solutions, in line with the bank's strategy to enhance its regional and global digital banking position and footprint," Al-Nusif noted.

Al-Nusif affirmed that all new campaigns, products and services, as well as the outstanding promotions launched by the bank all year round are tailored to provide added value in line with customers’ needs and expectations, which makes the bank closer and more familiar with their interests and even exceed their expectations with innovative products and services.

Ankush Devadason, Visa’s Country Manager for Kuwait, said: “With the increased usage of connected devices in so many aspects of our lives – and more so during COVID-19, we are seeing more people turning to mobile devices to make payments in both the physical and online worlds. 

And with Kuwait being home to tech-savvy, mobile-first consumers, we can only expect a great response to this campaign and to the introduction of Samsung Pay to the market.”

Devadason added: “Visa cardholders in Kuwait will now be able to experience how much simpler and quicker it is to shop and pay with Samsung Pay. And they’ll be able to enjoy the experience with the peace of mind of knowing that Samsung Pay is also secure thanks to Visa’s best-in-class tokenization technology.

Visa is delighted to partner with NBK on this exciting new campaign to incentivize Visa cardholders in Kuwait to adopt Samsung Pay. This is an important step in ramping up the acceptance of contactless payments in Kuwait, and in supporting the government’s efforts to promote digital-first commerce in the country.”
 



Kuwait: NBK Organizes a Workshop on Diversity and Inclusion for Its Employees

17.09.2020

National Bank of Kuwait (NBK) has organized an interactive online workshop entitled "Diversity and Inclusion" to provide participants with an overview of leadership in the workplace and how to ensure inclusion and diversity in all aspects of our work. The workshop lasted for four days and included a batch of 20 female and male participants.

The workshop discussed topics including how to manage tasks, the know-how, the practice in communication and relationships and how to optimize differences between men and women by finding their corresponding features that make each of them unique, as well as balancing personal and team goals, and work life.

In an open discussion and a debate session with the trainees, several topics were highlighted including: “What does leadership mean to men and women?” the differences between being the leader and 'being the boss', the difference between ‘authority’, ‘power’ and ‘responsibility’, the challenges facing leadership today, and how to establish confidence and trust with our employees”, etc.

On this occasion, Mr. Emad Al-Ablani, General Manager of Group Human Resources said: "The main goal of this workshop is to develop an awareness of gender differences, and how to utilize them to improve productivity, innovation, decision making and growth."

“This is the second intervention hosted by NBK in less than one year, after the great success in the first intervention back in Q4 2019,” he added.
Al-Ablani pointed out that NBK adopts a unique approach to ensure diversity and equal opportunities, as the bank guarantees balanced and equal opportunities for all its employees without exception.

“The diversity of the workforce adds a distinct value to NBK’s business, as a widely spread bank with branches covering 4 continents and 15 countries around the world. In addition, the bank is committed to empower all its staff through mentoring and providing opportunities for their career development” he noted.

Al-Ablani mentioned that employee development is one of the top priorities of NBK, and it is considered one of the six sustainability pillars adopted by the bank, as NBK seeks to manifest it across various elements, including talent management, diversity and inclusion, career development, employee engagement as well as training and development programs.

Furthermore, NBK is keen to continuously support, empower and qualify its employees by providing specialized training programs designed according to methodological and scientific standards, ranging from training to empowerment, in order to qualify specialized professional leaders.
 



Kuwait: NBK Announces UEFA Champions League Draw Winners

16.09.2020

National Bank of Kuwait (NBK) announced the names of the UEFA Champions League draw winners, whose prizes have been changed due to (COVID-19), to become travel vouchers worth USD 25,000 instead of attending the game.

Four lucky customers namely: Ali Mohammad Hashem Al-Jazzaf, Pradhan Pradeep Kumar, Sobeeh Abdul-Aziz Abdul-Mohsen Al-Mukhaizim and Sanjay Fuller, received travel vouchers worth USD 25,000 from NBK in collaboration with Qgo.

The campaign that started 1st of January and was extended until August 31, 2020 gave NBK Customers the chance to automatically enter the draw when using NBK Mastercard Credit Cards, as every KD spent locally gives the customer one entry to the draw, whereas using the card at restaurants and food delivery services gives the customer two entries, and three entries when using the card outside Kuwait, including online purchases.

Additionally, NBK Customers had the chance to get 100 bonus entries when participating in NBK’s competition and predicting the winning team of the UEFA Champions League through the bank’s website nbk.com.
It also provided NBK Mastercard Credit Cardholders the chance to win one of 4 prizes, including travel vouchers.

Commenting on this campaign, Surajit Banerjee Head of Credit Cards Product, National Bank of Kuwait said: “We wanted to dedicate this unique opportunity to our customers to express our appreciation of their renewed trust in us. We have also conducted the draws of this campaign that were extended due to the current exceptional circumstances, as part of our endeavors to reward our customers all year round and enrich their banking experience.”

“NBK is committed towards its customers, not only by providing them with top-notch services and cutting-edge banking technology, but also by launching outstanding and unique campaigns that match customers' needs and lifestyle, and we promise to continue providing the best services and rewards," Banerjee added.

It’s worth mentioning that NBK Mastercard Credit Cards offer a wide range of exclusive benefits and promotions to customers, including NBK Rewards Program with more than 850 partner outlets, free access to luxurious lounges at airports worldwide, free travel insurance, NBK Secure Shopping, free valet parking, local concierge service, as well as many outstanding exclusive offers.
 



Kuwait: Noticeable Demand for NBK Branch Visit Appointment Booking

14.09.2020

National Bank of Kuwait (NBK) announced that appointment booking service for branch visits witnessed noticeable demand over the past period. The service allows customers to select the branch, date and time of visit during working hours.

Customers can easily book an appointment to visit any branches through the service page on the bank's website nbk.com or via NBK Mobile Banking, and successful booking is confirmed by email sent to customer.

Launching the new service comes as part of the bank's digital transformation strategy and in a step to enhance the role of digital channels in meeting all customers’ needs, as well as to maintain social distancing rules in order to keep customers and employees safe.

On this occasion, Assistant General Manager – Consumer Banking Group at National Bank of Kuwait, Ghadeer Al-Awadhi, said : "Our aim is that our customers get the utmost benefit from our strategy, which seeks to integrate our cutting-edge digital services and our branch network spread all over Kuwait, in a way that guarantees an outstanding banking experience that reflects our relentless efforts to serve our customers and meet their needs."

Al-Awadhi added: "Appointment pre-booking service for branch visits contributes to cutting waiting times and shortening customers' stay time at the branch. It is a step ahead towards providing all possible means to ensure the convenience of all our customer segments who need to visit branches to make their transactions, in a very easy way through our website or NBK Mobile Banking."

“We are keen on our customers convenience and on giving them quick and easy access to all services, relying in this on meeting their needs through our Digital Channels around the clock, in addition to continuing to re-open branches according to the Council of Ministers’ “Back to Normal Plan”, as well as the requirements and instructions of health and regulatory authorities,” She continued.

NBK serves all customer segments 24/7 under all circumstances through its various Digital Channels, mainly via NBK Online Banking and NBK Mobile Banking which provides customers with an easy and convenient way to bank quickly and hassle-free from the comfort of their homes. Therefore, NBK continuously works on developing this service, with more than 17 new updates added to the application last year, enabling customers to make various transactions by themselves, without visiting branch.

NBK provides its banking services through NBK ATMs and CDMs available all over the country, comprising 327 ATMs, including more than 100 CDMs. Customers can also reach the bank through multiple channels including NBK Contact Center on 1801801 and NBK WhatsApp on the same number, or through the bank’s social media platforms, where all inquiries are answered.

Furthermore, NBK shares information and guidance related to all aspects of the current circumstances on its social media accounts @nbkgroup, in addition to engaging content for all age groups.



Kuwait: NBK Named Best Consumer Digital Bank in Kuwait for 2020

13.09.2020

National Bank of Kuwait (NBK) received the award of "Best Consumer Digital Bank- Kuwait” for year 2020 from the reputable international magazine Global Finance, in the annual survey for Best Consumer Digital Banks in the Middle East

NBK received this award based on the following criteria: strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, and web/mobile site design and functionality.

The New York-based magazine selects winners based on the evaluation of a world-class panel of judges at Infosys, a global leader in consulting and technology, whereas Global Finance editors were responsible for the final selection of all winners.

Commenting on this recognition, Dimitrios Kokosioulis, DCEO, Group Head of Operations & IT at NBK said: "This award is a new addition to the bank’s rich record of prestigious awards, which consolidate the bank’s unique position as a leading bank in Kuwait and the region, and is a confirmation of the bank’s superiority in providing innovative digital banking services.”

Kokosioulis stressed that over the past years, NBK has accelerated the pace of Digital Transformation Program, and has taken key steps towards achieving long-term goals, which are to prepare for the next generation of cutting-edge digital services in order to ensure maintaining a leading position, locally and internationally.

“Our investments in technology and digital services over the recent years contributed to expand the range of quick and effective solutions offered to customers during COVID-19 pandemic, as the bank’s digital channels played a vital role in meeting all of our customers’ needs, demonstrating our superiority in consumer and corporate digital banking, both locally and regionally," Kokosioulis pointed out.

Global Finance, founded in 1987, is one of the most reputable magazines specialized in finance and economics. It has a circulation of 50,000 readers in 187 countries, including senior corporate and financial officers responsible for making investment and strategic decisions at multinational companies and financial institutions.

The magazine conducts various surveys annually about innovation and profitability for banks and financial institutions all over the world, based on which it selects top performers on the regional and international levels.
NBK has been consistently awarded the highest credit rating of all banks in the region from Moody's, Standard & Poor's, and Fitch Ratings thanks to its strong capital base, prudential lending policies, systematic approach to asset management, in addition to highly experienced and stable management. Furthermore, NBK maintains its ranking among the World’s 50 Safest Banks for 14th consecutive time, and in 2019, it was recognized by Global Finance and The Banker as the Best Bank in Kuwait.

For more information about Global Finance's World’s Best Digital Bank Awards 2020, please visit their website:
https://www.gfmag.com/advertising/press-releases/



Kuwait: NBK Launches the New Version of Its Training Program “Yalla Watani”

12.09.2020

National Bank of Kuwait (NBK) launched the new version of its “Yalla Watani” program for Kuwaiti newly recruited employees after significant development for the program over the past period. The new version of the program includes a change in the methodology and design by adopting blended learning, which comes in line with the measures recently taken to contain the spread of the coronavirus (COVID-19) and to keep trainees safe.

The 4th batch of 2020 trainees, includes 23 participants to be trained over a period of two weeks. The trainees were welcomed by Mr. Emad Al-Ablani, General Manager of Group Human Resources and Mr. Mohammed Al Othman, General Manager of Consumer Banking Group, and senior executives from Consumer Banking group and Recruitment and Training and Development team from Group Human Resources.

The new blended learning methodology of "Yalla Watani" program is based on virtual training and NBK’s E-Learning platform, which is designed to meet international standards, and includes a variety of topics such as: compliance training, working under unstable circumstances, Cyber security awareness and data protection and other soft skills courses.

The program covers many areas of the banking industry including banking principles, credit cards, loans, account types, and banking systems. It also includes on-job training at the bank branches.

On this occasion, Mr. Emad Al-Ablani, General Manager of Group Human Resources said: “NBK is the top Kuwaiti private sector employer of national labor by 71.2%. The bank also has its own strategy to attract and solicit qualified national talents and enhance their skills in order to build highly qualified leaders for the future.”

Al Ablani mentioned: “Yalla Watani program is one of the most important professional development programs for Kuwaiti fresh graduates in the private sector in Kuwait. It reflects NBK’s vision to support sustainable human capital development as one of its top strategic priorities.

The program aims to provide graduates with professional training on various areas of banking in preparation to integrate them into the bank’s local branch network.”

“NBK has the highest retention rates of Kuwaiti employees, which reflects the bank’s successful plans to retain human capital and demonstrates NBK’s appreciation of its human resources,” he added.

“Over the past years, Group Human Resources has developed employee training platforms by introducing cutting-edge technologies and interactive digital tools. These tools have proven successful and effective during the coronavirus pandemic, as the pandemic did not prevent the bank from continuing to improve the efficiency of its employees by offering them many training programs,” noted Al-Ablani.

Al-Ablani indicated that the development also included the training content, in line with the requirements of the Central Bank of Kuwait, as well as cooperation with the largest educational institutions around the world to implement training programs in accordance with the developments and requirements of the labor market.



Kuwait: NBK Supports SMEs to Weather Coronavirus Crisis

09.09.2020

Since the early days of coronavirus pandemic, National Bank of Kuwait (NBK) has been keen on staying closer to customers by providing various types of support and assistance  to meet all their banking needs, as well as keeping in touch with them through all its digital channels and social media platforms, to ensure they overcome the negative impact and repercussions of the pandemic.

Business Banking provided support to customers during the crisis  by going live with business owners on the bank's social media platforms and promoting our customers businesses. During the live sessions the Business Owners of different industries ranging from Fintech to Food and Beverages talked about their business, in addition to discussing how they were impacted and quickly adapted during this time and provided advice to fellow business owners .

Driven by its efforts to meet customers’ needs as we go back to normal life in order to ensure service continuity with the same efficiency, NBK designated a new location that serves Business Banking Clients at Ahmad Al Jaber Branch. 

In addition to 8 other branches to serve Corporate Banking Customers, namely: (NBK Headquarters, Ghazali, Shuwaikh, Sharq, Surra, Fintas and Mubarak Al-Kabeer, Ras Al Salmiya branches).

As quick and effective solutions, NBK stopped collecting rent on all Point of Sale terminals to support SMEs during these hard times. Additionally, NBK Digital Channels contributed to provide integrated banking solutions to companies in a safe and smooth way during the full lockdown period, through NBK Quick Pay, NBK Salary Portal and NBK Online Banking.

Furthermore, the bank and in line with the directives and guidelines issued by the Central Bank of Kuwait announced granting Emergency line of credit via flexible loans to support customers affected by the current crisis and dedicated a team to manage all loan the requests.

Loans were granted to customers that used to be operating efficiently, adding value to the national economy, and capable of creating opportunities for national labour, but their activity was partially or fully impaired by coronavirus crisis, resulting in inability to cover the required basic periodic contractual expenses.

The loans were directed to cover these expenses such as salaries and rents from March 2020 to December 2020, as well as due payments for previous obligations until 31 March 2020.

On this occasion, Mr. Bader Al-Mutawa, Assistant General Manager - Head of Business Banking at National Bank of Kuwait affirmed: “Since the early days of coronavirus crisis, we, at NBK, have activated business continuity plans to ensure helping our customers to overcome the difficulties they face. In this context, we provided support to customers going through financial distress, thanks to our long experience and investments in technology and digital services, which contributed to expand the range of quick and effective solutions provided to our partners during this crisis."

Al-Mutawa  added: "This crisis proved the leadership of our banking brand, as we were closer to our customers despite the exceptional circumstances, and helped companies keep resilient during difficult times and supported them in planning for recovery."

Al-Mutawa emphasized that the bank has taken upon itself to support vital sectors and activities with added value to the national economy including individuals, SMEs and companies, that used to be working efficiently and able to create job opportunities for nationals before this crisis.

Al-Mutawa stated that NBK will continue to meet customers’ banking needs and support them in recovering from the current crisis, as part of its commitment to its national duties.
 



Kuwait: NBK Announces Expansion of NBK Geo Alerts

08.09.2020

As part of its continuous efforts to provide customers with cutting-edge digital banking services and solutions, National Bank of Kuwait (NBK) announced the expansion of NBK Geo Alerts through which customers receive notifications about exclusive discounts and offers at major shopping malls, car dealerships and other locations in Kuwait.

NBK Geo Alerts service is available for all NBK Customers. Once they download or update the NBK Mobile Banking App and activate notifications, they will be able to receive notifications about available offers and discounts on their mobile at specific locations while shopping nearby.

This includes hundreds of shops in addition to Kuwait International Airport at T1 and T4.

On this occasion, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking, National Bank of Kuwait, said : “NBK Geo Alerts available on the NBK Mobile Banking, through which customers receive notifications about discounts and offers based on customer’s location, is one of the most advanced services added to the App, as NBK is the first bank to launch this service in Kuwait”.

"We are constantly working on upgrading the NBK Mobile Banking App by adding new innovative services, as well as developing existing ones, in an effort to meet our customers’ needs and offer them an integrated package of top-notch banking products and services at their fingertips," he added.
Al-Nusif  noted:

"NBK continues to provide more and more cutting-edge digital services to its customers, thanks to the bank’s successes in implementing Digital Transformation Strategy, which set the strong pillars of technological infrastructure required to provide such services.”

Al-Nusif affirmed: “NBK Digital Channels played a key role to meet all our customers’ needs during the exceptional circumstances we have gone through. They also provided effective and handy alternatives for branches, especially considering the record level electronic transactions have reached over the past months.”

Noteworthy is that many new services were added to the NBK Mobile Banking App, key among which are: applying for a loan or credit card, increasing credit card limits, opening a new account or a term deposit at the same time, updates for smartwatches, re-activation of dormant accounts through the App without the need to visit the branch, transferring funds to investment accounts, creating a standing order and the “Dark Mode” feature.

NBK Geo Alerts activation steps:
ꟷ Update the NBK Mobile Banking App
ꟷ Once the App is updated, a notification message will appear, tap on "Accept" to activate NBK Geo Alerts
ꟷ If you have previously declined this service, you can still manage it by going to settings and selecting "NBK Geo Alerts"
ꟷ The first time you log in after updating the NBK Mobile Banking App, a pop-up message will be displayed asking you to allow the App to access the location. Tap on "Accept"
ꟷ A pop-up message will ask your permission to use your device’s Bluetooth. Tap on "Accept"
ꟷ A pop-up message will be displayed asking for access to your location after subscribing to this service even when you are not using the App. Tap on "Always Allow"
ꟷ In order to get the notifications, make sure you enable Bluetooth and Wi-Fi
ꟷ Now, you will start receiving notifications when you are near any of the participating shops



Kuwait: NBK’s Executive Management Visits Its New Branch at Boursa Kuwait

06.09.2020

A delegation from the Executive Management of National Bank of Kuwait (NBK), led by NBK Group CEO, Mr. Isam Al-Sager, NBK - Kuwait CEO, Mr. Salah Al-Fulaij, and GM- Consumer Banking Group, Mr. Mohammad Al-Othman, accompanied by Boursa Kuwait CEO, Mr. Mohammad Saud Al-Osaimi, paid a visit to the bank’s new branch at Boursa Kuwait building, recently added to NBK branches network, which is the largest and most widespread all over Kuwait.

Commenting on this visit, NBK Group CEO, Mr. Isam Al-Sager said: “We are pleased with the inauguration of our latest branch in at Boursa Kuwait building, which reflects the bank’s confidence in the promising prospects that await Boursa Kuwait, especially after its upgrade to Emerging Market, which is a milestone and the outcome of organizational and administrative reforms made over the past years, which contributes to strengthening Kuwait's economic position at the global level.

Al-Sager pointed out that NBK strives to provide its customers with utmost benefit through its strategy aiming at the integration of its branch network all over Kuwait and its cutting-edge digital services, as part of the digital transformation plan, which paves the way to provide a wider range of products and services to our customers.

On his part, the CEO of Boursa Kuwait Company, Mr. Mohammad Saud Al-Osaimi, commented on this occasion: “I am pleased to participate with NBK’s executive management in inauguration of the bank’s branch at Boursa Kuwait building, wishing the Kuwaiti banking sector in general, and NBK in particular, more progress and prosperity.”

NBK continues to hold a dominant share and position across all key banking business sectors in the local market, as reflected in the high trust placed by our customers in all products and services we offer them, Al-Sager affirmed.

NBK is committed to adhere with safety guidelines, including measuring customers' temperature before entering the branch, wearing masks and gloves, in addition to abiding by all social distancing rules, in order to ensure the safety of customers and employees.

Noteworthy is that NBK continues to consolidate its leading position in the banking sector through the largest domestic banking network in Kuwait with 68 branches all over Kuwait, with branches designated to serve special needs customers, in addition to a large POS network exceeding 14,000 terminals, including 12,300 NFC-enabled devices, which is the largest all over Kuwait. In addition, NBK has the largest owned ATM network comprising 330 ATMs, including more than 100 CDMs.



Kuwait: NBK Gives Customers the Opportunity to Win GAC Cars or Smartwatches When Using NBK Mobile Banking App

01.09.2020

As part of its constant efforts to reward its customers with exclusive offers and promotions all year round, National Bank of Kuwait (NBK) announced the launch of a new campaign starting this September and continuing until end of February 2021. The campaign qualifies customers to win new GAC cars, as well as smartwatches, when downloading or using the NBK Mobile Banking App.

This campaign gives NBK Customers the opportunity to win a car from Mutawa Alkazi, the dealer of GAC Motor, as customers will have the chance to enter a monthly draw on GAC GS3, GS4 and GS5 models, as well as a weekly draw on Apple, Android, Fitbit and Garmin smartwatches.

Customers will be eligible for one entry to the draw upon making transfers to other local or international accounts, applying for a credit card or increasing transfer/credit card limit, or applying for a loan using NBK Mobile Banking

Meanwhile, customers will be eligible for 2 entries to the draw upon downloading NBK Mobile Banking App, using NBK Quick Pay, opening NBK Term Deposit.

In view of the current circumstances that required taking precautionary and preventive measures, NBK is keen on staying closer to customers and providing them with banking services around the clock, in order to enable them do their banking quickly and easily from the comfort of their homes, through the NBK Mobile Banking App.

Commenting on this new campaign, Hala Al Shoaibi, Head of Digital Service Quality Management, National Bank of Kuwait said: “We are pleased to announce the launch of this new campaign aiming at rewarding our customers and encouraging them to use the NBK Mobile Banking App, which allows them to do their banking quite easily and safely, without the need to visit the branch.”

Al Shoaibi indicated: “We always strive to provide rewards and special offers that are in line with our customers’ interests. Additionally, we are always keen on upgrading the NBK Mobile Banking App in order to provide top-notch banking service around the clock. At the same time, we provide tutorials on how to use the service on the bank’s social media accounts as well as official website nbk.com.”

“From the weekly draws on smartwatches, we aim to encourage our customers to use contactless payment solutions using Fitbit and Garmin smartwatches, being a quick and secure method of making daily payments, as well as a means of maintaining social distancing,” she added.

Al Shoaibi  noted: “Coronavirus crisis brought about radical changes in banking services, and contributed to increasing the demand for digital channels, as well as limiting the use of cash. Therefore, we encourage our customers to do their banking through NBK Mobile Banking, being an easy and secure way to bank that ensures their safety.”

Using NBK Mobile Banking, NBK Customers can make a variety of banking transactions quite easily and conveniently, including the following key features:


• Transfers both locally and internationally
• NBK Quick Pay
• e-Payments
• Adding beneficiaries
• Increasing monthly transfer limit
• Viewing transactions
• Making credit card payments
 



Kuwait: NBK Mobile Banking App Added to Huawei AppGallery

31.08.2020

National Bank of Kuwait (NBK) is keen on providing top-notch banking services to customers. In this context, the bank announces adding the NBK Mobile Banking App to Huawei AppGallery, enabling Huawei smartphone users to download the app and enjoy a full banking experience in their hands.
NBK Mobile Banking App is now available on Huawei AppGallery, which is the world’s 3rd largest app marketplace with more than 400 million monthly active users.

NBK Mobile Banking comes at the forefront of services that provides customers with an easy and convenient way to do their banking quickly and hassle-free from the comfort of their homes. Therefore, NBK continuously works on upgrading this service, with more than 17 new updates added to the app last year, enabling customers to make various transactions by themselves, without the need to do them in branch.

On this occasion, Hala Al Shoaibi, Head of Digital Service Quality Management, National Bank of Kuwait said: "At NBK, we remain committed to place the best digital banking solutions in the hands of our customers, and strive to provide innovative digital banking options that enhance customer experience and meet all their needs."

Al Shoaibi added: "We are always keen on upgrading the NBK Mobile Banking App, with the aim of providing top-notch banking service to customers 24/7, thus enabling them to do their banking safely, quickly and easily.

Al Shoaibi pointed out that the bank is working diligently to provide all new services to customers, in addition to upgrading existing services to ensure enriching their banking experience.

NBK Mobile Banking allows customers to make various banking transactions quickly and easily, including: local and international transfers, NBK Quick Pay, e-Payments, adding new beneficiaries, increasing monthly transfer limit, viewing transactions, making credit card payments.

Furthermore, e-Payments that is available on NBK Mobile Banking is a quick and easy way to avail a variety of advanced services that enable customers to make hassle-free electronic payments at any time, including bill payment for the following companies: Telecom companies, iTunes, Google Play, Amazon, Apple Music, Skype and Spotify.
 



Kuwait: NBK Inaugurates Its New Branch at Boursa Kuwait Building

30.08.2020

As part of its continuous endeavors to provide top-notch services to its customers, National Bank of Kuwait (NBK) announced the inauguration of its new branch at Boursa Kuwait building. NBK Customers can now visit the new branch that provides all banking services from 8:30 AM until 3 PM.

NBK is committed to adhere with safety guidelines, including measuring customers' temperature before entering the branch, wearing masks and gloves, in addition to abiding by all social distancing rules, in order to ensure the safety of customers and employees.

Commenting on the inauguration of the new branch, Assistant General Manager – Consumer Banking Group at National Bank of Kuwait, Ghadeer Al-Awadhi, said: “NBK is keen to consolidate its leading position in the local market through its largest network in Kuwait, in order to ensure providing top-notch banking experience to its customers and help them obtain all their banking needs.”

Al-Awadhi added: “The bank always strives to be closer to its customers and to provide them with the best, most advanced and secure services while keeping them their safe through strict adherence with all precautionary measures and health authorities’ guidelines.”

Al-Awadhi affirmed that the bank’s branch network covering Kuwait is integrated with its digital channels, mainly NBK Mobile Banking and NBK Online Banking serving customers around the clock, noting that these channels have become highly popular, in view of the current exceptional circumstances, which proves NBK’s superiority in providing digital services and its keenness on continuous upgrade of its digital channels.

NBK provides its banking services through NBK ATMs and CDMs available all over the country, comprising 327 ATMs, including more than 100 CDMs.

Customers can also reach the bank through multiple channels including NBK Contact Center on 1801801 and NBK WhatsApp on the same number, or through the bank’s social media platforms, where all inquiries are answered.
Furthermore, NBK shares information and guidance related to all aspects of the current circumstances on its social media accounts @nbkgroup, in addition to engaging content for all age groups.

Additionally, as part of its efforts to provide integrated banking solutions, NBK is continuously upgrading NBK Mobile Banking to enable customers avail banking services easily and conveniently at any time.

These services include applying for a loan, increasing credit card limit, advanced payment solutions like e-Payments to pay at various sectors, and NBK Quick Pay to receive money, pay bills or even pay an amount owed to a friend. Moreover, customers can manage their accounts and credit cards during travel, view transactions made on the accounts and credit cards, view NBK Miles Points and NBK Rewards Points balance, re-activate dormant accounts, create a monthly standing order, locate NBK Branches and NBK ATMs/CDMs all over Kuwait, as well as request account statement, checkbook and other services that make NBK Mobile Banking App the best choice inside and outside Kuwait.
 



Kuwait: NBK - Bahrain Reports a Net Profit of BHD 60.89 Million (KWD 49.793 Million) in 1H 2020

26.08.2020

National Bank of Kuwait – Bahrain (“NBK – Bahrain”) reported a net profit of BHD 60.89 million (KWD  49.793 million) for 1H 2020, compared to BHD 59.95 million (KWD 48.283 million) for the same period in 2019, recording an increase of 1.6% year-on-year.

As of end of June 2020, NBK-Bahrain’s total assets grew by 4.6% y-o-y, to reach BHD 7.135 billion, compared with BHD 6.824 billion for the same period in 2019, while total shareholders’ equity recorded BHD 692.426 million. 

Commenting on the Bank’s 1H 2020 results, NBK Group CEO, Mr. Isam Al-Sager said; “NBK – Bahrain managed to post good profits for the 1st half of 2020, despite the unprecedented challenges facing the operating environment and the uncertainty following coronavirus pandemic outbreak, combined with the sharp fall collapse in oil prices, in addition to global interest rates cuts, which added more pressure on net interest margins.”

Al-Sager pointed out that NBK Group’s strategic investments over the last years in the main areas supporting growth and performance of international operations had a major impact on boosting the group's profits and minimizing risk.

This once again demonstrates the success of the diversification policy adopted by the group for a long time, especially in Bahrain, given the promising growth prospects and positive outlook of this market."

Al-Sager added that NBK-Bahrain continues to consolidate its position year after year in the Bahraini market, which is one of the key growing markets for NBK Group, especially considering that the bank’s profits are operating profits.

On his part, General Manager of NBK - Bahrain, Mr. Ali Fardan said: “The bank has achieved good results for the 1st half of the year despite the challenges facing the banking sector, thanks to the continued reliance of NBK Group’s clear strategy and sound vision on focusing on core banking activities.”

Fardan affirmed that the bank took upon itself to support its customers during these exceptional circumstances, by deferring their loan and credit card installment payments, as part of the bank’s commitment to its national duties.

Fardan stated that the bank activated business continuity plans during the crisis to ensure helping our customers make it through the prevailing difficult circumstances, and also worked closely with the Central Bank of Bahrain to support the stimulus package that aimed at mitigating the fallout of coronavirus crisis on the local economy.

Additionally, he indicated out that the bank continues to enhance its activity in the Kingdom of Bahrain to provide top-notch banking and financial services to both its individual and institutional customers.

Fardan commended the efforts of the Central Bank of Bahrain, in particular, and government authorities, in general, which supported the performance of the bank and the banking sector in Bahrain at large. He also stressed that the support provided by NBK Group to the bank in Bahrain, through its wide regional and international branch network, has clearly contributed to promote the bank's activities in the Bahraini market, capitalizing on its high credit ratings, extensive relationship network, and leading reputation as the best bank in the Middle East and one of the Safest Banks all over the world.
 



Kuwait: NBK Announces the Winner of KD 125,000 in Al Jawhara Monthly Draw

25.08.2020

National Bank of Kuwait (NBK) continues to reward its customers with an outstanding ar-ray of draws, prizes and offers all year round. In this context, the bank announced (MO-HAMED ABDULJAWAD AHMED ABDULJAWAD) as the winner of Al Jawhara Monthly prize worth KD 125,000 for August 2020.

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives the customer a chance to be one the next lucky winners, and if no withdrawal or transfers occur on the account during the holding period, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

Commenting on Al Jawhara Monthly Draw, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking, National Bank of Kuwait, said: “Al Jawhara Account is an outstand-ing means for customers to save and get a chance to win prizes, and we stress our keen-ness to reward our customers through weekly, monthly and quarterly draws. Additionally, we continue to offer our customers more exceptional rewards and campaigns to consoli-date their distinction benefits from NBK’s excellence and leadership.”

Al-Nusif added: “We are continuously in touch with our customers to identify their needs, and also work on measuring their satisfaction with provided products, which shows no-ticeable increase in customer satisfaction with the services and benefits offered by the bank, which come as part of our commitment to enrich their banking experience.”

Al-Nusif affirmed: “NBK is keen on making the process of Al Jawhara Account opening quick and easy by visiting the nearest NBK Branch, or simply through NBK Mobile Bank-ing or NBK Online Banking, as part of our Digital Transformation Strategy that provides our customers with integrated banking experience by enabling them to make all their banking transactions without visiting branches.”

On the other hand, NBK announced the names of the winners of Al Jawhara Weekly Draws including: Bashayer Fareid Abdulmajeid Abdul Sayed , Dana Ali Sayed Hashem, Moham-mad Abdul-samad Abd Alnabi Abdulkareem.

The draw was held live on NBK Instagram page in the presence of a representative from the Ministry of Commerce and Industry, as well as representatives from NBK, noting that Al Jawhara monthly and quarterly draws are conducted in the presence of a representa-tive from Deloitte.

Since 2012, National Bank of Kuwait has rewarded loyal customers with a total worth of prizes amounting KD 2,200,000 in Al Jawhara weekly, monthly and quarterly draws.

In addition to providing top-notch, cutting-edge and highly secure banking services, NBK is keen to give customers a variety of offers, rewards and prizes that suit their expecta-tions all year round.
 



Kuwait: Exclusive Benefits and Financing Solutions for NBK Customers to Buy Their Dream Cars

19.08.2020

As part of its efforts to meet customers’ needs, while adhering to safety and social distancing measures, National Bank of Kuwait (NBK), through its Direct Sales Team present at 30 locations and auto dealerships in Kuwait, continues to provide outstanding and exclusive financing solutions and products that suit all customers’ needs and meet all their requirements to buy their dream cars.

On this occasion, Head of Direct Sales at National Bank of Kuwait, Mr. Abdullah Al-Faras said: “Despite the circumstances imposed by COVID-19 pandemic, NBK’s Direct Sales Team, present at key auto dealerships, has been available and working side by side with customers throughout the past period to meet their needs and provide the best solutions to finance car purchase, starting from flexible conditions to easy application submission and approval process.

Al-Faras affirmed that NBK Direct Sales Team adhere to all health authorities’ guidelines regarding social distancing and take precautionary measures to keep our customers and employees safe.

He pointed out that NBK always seeks to offer added-value products to its customers by providing various highly advanced and innovative banking services. Additionally, the bank has the largest presence at auto dealerships in Kuwait, thanks to its wide geographical spread, covering more than 30 locations and car dealerships.

Al-Faras added that the long experience, in addition to creativity and ability to provide effective solutions, are unique edges for NBK, which enable us to understand our customers' financial needs more deeply and contribute to providing appropriate advice in line with their needs and expectations.

Al-Faras pointed out that, as part of the bank’s continuous keenness to provide exclusive offers to its customers, it has recently launched, in cooperation with Kuwait Automobile & Trading Co.( Al Zayani), and Mutawa Alkazi auto dealerships, discounts and offers on selected cars offered by Jaguar and Maserati, in addition to GAC cars with 0% interest for up to five years.

Al-Faras emphasized that NBK is distinguished by providing top-notch banking services and solutions for customers looking for Auto Loan, in terms of facilitated conditions as well as easy application submission and approval process, whether by visiting the bank or through NBK Online Banking, and speedy review and approval of applications with flexible conditions.

Al-Faras added that NBK Customers can get all the details of these discounts as well as the terms and conditions through the sales staff at auto dealerships or NBK Representatives available at the showrooms.

NBK Customers benefit from the various banking services provided through its largest network of branches locally, which includes branches, ATMs and POS terminals, and through NBK Online Banking and NBK Mobile Banking, enabling customers to complete their banking transactions anytime, anywhere.
 



Kuwait: Al-Ablani: A Significant Increase in the Level of Employees' Awareness of Health and Safety Measures Taken by the Bank to about 96%

16.08.2020

National Bank of Kuwait (NBK) announced that the results of its recent employees’ survey showed high levels of awareness and confidence of its employees in the health and safety measures taken by the bank during Work Resumption Plan.

The survey conducted during the period from the end of July until the first week of August showed a significant increase in the level of employees’ awareness of the health and safety measures taken by the bank to about 96%, which is higher than the score registered in the May survey, as well as an increase in the level of employees’ confidence in the measures taken under Work Resumption Plan to 87%.

Commenting on the results of the survey, General Manager – Head of Group Human Resources at National Bank of Kuwait, Mr. Emad Al-Ablani said that the bank conducts many surveys periodically to measure the level of employees’ adherence to and confidence in the measures implemented to contain the spread of coronavirus pandemic, in order to ensure their safety, as well as ensure smooth work flow.

Al-Ablani added that the bank's Human Resources Group have exerted diligent and great efforts since the early days of COVID-19 pandemic to ensure that preventive and precautionary measures are in place at all the bank’s facilities, in line with the guidelines of health authorities and in cooperation with Central Bank of Kuwait, in order to maintain a safe work environment.

He pointed out that the employees’ Work Resumption Guide and Plan developed during the past months included detailed protocols for the measures taken by the bank, as well as a thorough sterilization process for different facilities, as well as applying health controls at all branches of the bank.

Al-Ablani noted that social distancing and wearing masks always during official working hours are an essential part of the strict rules applied by the bank, since the early days of the pandemic. Additionally, the bank took precautionary actions by installing hand sanitization stations, frequent distribution of masks and sanitizers, measuring the temperature of employees, as well as sterilizing all floors on a daily and weekly basis, putting social distancing ground marks, and use of electronic forms and digital services to prevent any possible spreading of infection.

Al-Ablani indicated that Human Resources Group is greatly intensifying awareness campaigns to keep employees continuously updated with all measures through the bank's social media platforms, which is witnessing noticeable interaction from employees.

On the other hand, Al-Ablani stressed that the bank, in general, encourages its employees to lead a healthy life. To this end, the bank recently launched a 3-month special Health Care Program for its employees, as part of its continuous efforts to keep them in good mental and physical health during this exceptional period.

Al-Ablani said that this pandemic demonstrated the bank’s possession of highly professionally competent and responsible human cadre, as, despite these difficult circumstances, they were able to extend all kinds of support and assistance to the bank’s customers to get through this crisis. Noting that the bank spares no effort to provide utmost support to and investment in its employees, which places it at the top of private sector institutions attracting talented, experienced and competent individuals.

NBK recognizes the importance of improving the health and safety of key stakeholders, including employees and customers, as an integral part of Sustainable Development Approach. Therefore, the bank works to update its Health and Safety Policy formalized according to the best regional and international practices related to health and safety issues.
 



Kuwait: NBK Offers Free Safe Wristbands and Stickers to Its Customers

12.08.2020

National Bank of Kuwait (NBK) continues to reward its customers by offering them the most advanced innovative payment solutions during the crisis of coronavirus outbreak, in order to avoid the use of cash and to abide by social distancing rules. In this context, the bank provide its customers with a safe way to  pay using Wristbands and Stickers for free, as part of its continuous efforts to upgrade contactless payment solutions and making it faster and easier.

Wristbands and Stickers allow customers to pay for their daily purchases seamlessly at NFC-enabled POS terminals in Kuwait in a faster and secure way. This comes as part of the bank’s strive to keep customers safe and to encourage them to use contactless payment solutions.

Additionally, the bank has increased the limit of payments without entering the pin to KD 25, whereas purchases exceeding KD 25 will be paid through the normal payment process.

In addition, customers can issue the stickers or wristband by visiting any of NBK branches or calling 1801801.

Bader AlJanah, Consumer Banking Group at National Bank of Kuwait, said: “Providing customers with Wristbands and Stickers for free comes as part of our keenness to enrich the banking experience of our customers and giving them more convenience by offering them all fast and easy banking services, while keeping them safe.”

AlJanah added: “NBK provides cutting-edge contactless payment solutions to avoid using cash, and to allow our customers to make faster, easier and secure payments, in view of social distancing rules, as these payment methods proved to be highly effective, especially during coronavirus pandemic outbreak.”

“The bank is keen to be always closer to its customers by providing its services 24/7 through its various digital channels, which undergo continuous development and upgrade by adding many new services that keep pace with its customers’ expectations,” AlJanah pointed out.

AlJanah affirmed that all new payment solutions provided by NBK, as well as the upgrade of existing ones, are part of its endeavors to meet customers’ needs, and to provide them with services that suit their different lifestyles, with their safety in mind.

Noteworthy is that NBK recently launched “Garmin Pay”, which enables customers to make their payments with one tap using their Garmin smartwatches. Besides,  NBK was the first local bank to introduce “Fitbit Pay” using Fitbit smartwatches.

Furthermore, e-Payments that is available on NBK Mobile Banking is a fast and easy way to avail a variety of advanced services that enable customers to make hassle-free electronic payments at any time, including bill payment for the following companies: Telecom companies, iTunes, Google Play, Amazon, Apple Music, Skype and Spotify.
 



Kuwait: Al-Sager: NBK Stands on Solid Grounds ... And the Pandemic Demonstrated Our Digital Strength

09.08.2020

CEO of National Bank of Kuwait Group, Mr. Isam Al-Sager stated that: “The past few months witnessed challenges on all levels as a result of COVID-19 outbreak and the subsequent extreme measures taken by governments around the world in an effort to control the outbreak. However, these measures reflected very negatively on the economic activity and business sentiment globally.”

On the sidelines of the Analysts' Conference Call/Webcast for the results of 1Q and 1H 2020, Al-Sager added that the Group’s business was impacted in most of our locations leading to more challenging operating environment across our network. Net profit for 1Q2020 recorded KD77.7mn and KD33.4mn for 2Q2020. This led to 1H2020 profits of KD111.1mn, down 47% year-on-year compared to last year.

Al-Sager noted that the domestic economy was pressured and the impact of the long period of lockdown has had its toll on our operations as well. We are expecting this year’s GDP to contract by 6% because of the expected non-oil GDP contraction by around 4%.

Al-Sager pointed out that: “From business shutdowns to curfews and border closures, all these actions along with the change in sentiment created a severe shock to world economies. The impact of the pandemic in the GCC region was even more severe because of the large drop in oil prices and its impact on economic activity and budget deficits. In the first half of 2020, most GCC countries have seen their fiscal positions weakening with exceptionally large budget deficits projected for 2020.”

“The full closure and slower economic activity, especially during Q2 of the year, had significant impact on our operations. The drop in transaction volumes has resulted in lower fees and commissions income, whereas the low interest rate resulted in more pressure on our interest margin.

Additionally, the impact of non-oil GDP contraction, the lower oil prices and the lock down period, had all increased the level of uncertainty around the cash flows outlook for many of our customers, which led to higher provision charges,” added Al-Sager.

Proactive Measures

NBK Group CEO affirmed that: “From day one of COVID-19 pandemic outbreak, the bank took proactive measures and activated emergency plans at the very early stages of the crisis, in order to protect our employees and ensure business continuity.”

Al-Sager added that NBK business model showed great flexibility during the crisis, which enabled it to provide support and advice to our customers facing financial difficulties and relying heavily on our digital capabilities to maintain the level of service quality and accessibility that our customers would expect in normal times.

Al-Sager indicated that since the early days of the crisis, we realized that the virus spread and the control measures implemented by governments around the world would have a negative impact on the bank’s profitability. Therefore, we immediately introduced some cost-savings initiatives to be implemented across the Group in an effort to ease the pressure on the bottom line, without affecting our future business plans.

Al-Sager stressed that NBK, in coordination with the Central Bank of Kuwait and Kuwait Banking Association, participated in all initiatives aimed at relieving our customers and lifting some of the pressures they were facing. We extended support to our customers by suspension of fees on POS terminals, ATMs and digital channels for 3 months, in addition to increasing the limit for contactless payments. Moreover, we provided support to individuals by the deferment of consumer/installment loans and credit card installments for a period of 6 months for all our customers. We have also provided support financing to individuals, SMEs, and economic entities impacted by COVID19 crisis.

Strong Capital Base

Al-Sager emphasized that despite all the challenges that faced the bank in 1H, the Bank’s balance sheet strength remains intact and still stands on firm grounds;  noting that the bank’s strong capital base, comfortable liquidity levels and the quality of its profits will give it great capacity to absorb the impact of COVID-19.

Al-Sager pointed out that the impact of COVID-19 reaffirmed some of NBK’s key strengths, thanks to its strategic investments over recent years to accelerate the development of digital banking services, which provided the bank with high operational flexibility during this period.

He also mentioned that digital channels delivered virtual alternatives to branches allowing the bank to serve its customers in the best way possible, noting that the bank’s disaster recovery and crisis management plans all proved very successful when tested during the early days of the outbreak, the fact that gives the bank more comfort as we move ahead towards a recovery phase.

Al-Sager stated that it is too early to have a well-informed discussion on dividend distribution for 2020 as we are still in the half year. In addition, dividend is a function of earnings and capital and normally this happens at year-end after the Bank assesses the closing capital position and future capital needs; noting that the priority will be to maintain the bank’s solid capital position, with the proper buffers similar to what we have maintained over the years.

Regarding the intended government cut in its budget by 20% and how that will affect capital expenditure and if there are any delays on expected mega projects, Al-Sager said that Kuwait as well as other GCC countries, will feel the pressures, not only from the spread of COVID-19, but also because of the drop in oil price as Oil GDP and oil receipts remain a significant contributor to the country’s GDP and to budget revenues.

The immediate response to that would be budget cuts and rationalization of spending. Capital expenditure will be among those planned cuts, and accordingly, we do expect some project delays and/or cancellations and have witnessed already.

Al-Sager added that despite that negative trend, we still see some activity with the value of projects awarded in 1H2020 totaling some KD 900mn, noting that he is also hopeful to see some rebound in activity on both the execution side as well as the awards with the planned gradual opening of the economy.

On his part, Head of Group Management Accounting at National Bank of Kuwait, Mr. Shyam Kalyanaraman affirmed that the Group’s balance sheet remains strong with high credit quality and stable capital levels. NBK’s capital base along with its ability to generate healthy operating profits provides a strong credit loss absorption capacity.

Kalyanaraman added that the bank’s operating income is from a well-diversified asset mix, which is unique to NBK amongst Kuwaiti banks in terms of its geographical spread of operations, and due to its ability to conduct business in both conventional and Islamic banking. This diversification gives a significant degree of resilience to Group’s earnings and provides it with a strong competitive edge.

He also added the bank has resilient operating income from Domestic and International Operations, upbeat lending in 1Q2020, although impacted in 2Q2020 due to the slower pace of economic activity, good growth in core franchise deposits, reasonable cost growth, comfortable liquidity levels and solid capital base.

With regard to the deferral of consumer loans installments for a period of 6 months, Kalyanaraman explained that, as instructed by the Central Bank of Kuwait, the modification loss has been charged to equity not to the P&L. Our equity has been charge, after adjusting for our holding in Boubyan Bank, with KD 130mn, which will be phased-out in capital adequacy ratio calculation over 4 years starting from 2021.

Regarding the increase of provisions and impairments, he mentioned that it was notably due to the charge in respect of investment book to cater for the effects of volatility that may arise in anticipation of worsening macroeconomic factors due to the impact of COVID-19, and in respect of the bank’s operations in Lebanon while NMC exposure is covered fully as part of the credit provision.

He also affirmed that the cost of risk in the previous years normalized at around 82bps, and given the impact of COVID-19, we do see some provisions with respect to some of our Kuwaiti corporate and retail portfolios, in addition to some precautionary charges as well in anticipation of future circumstances.

“There has been no big issue with respect to credit quality. What we have seen today is only with respect to liquidity issues with our corporate customers, but we have not seen any deterioration in credit quality,” Kalyanaraman said.

He also pointed out that despite the relaxation offered by the Central Bank of Kuwait regarding some regulatory requirements; the Group was able to maintain the original mandated liquidity levels.



Kuwait: NBK Offers its Customers “Fitbit Pay” on NBK Debit Cards

09.08.2020

The National Bank of Kuwait (NBK) has made Fitbit Pay available for NBK Debit Cards. NBK was the first bank in Kuwait to make  Fitbit Pay available to its credit card customers earlier this year, and starting today, debit card customers can make easy and secure contactless payments from their select Fitbit (NYSE:FIT) devices. 

NBK has always been committed to providing its customers with an integrated banking experience by offering the highest standard of banking services and advanced e-payment solutions in order to meet their needs, , especially now during the COVID-19 outbreak.

On this occasion, Mr. Homoud Al-Nasrallah, Deputy Head- Domestic Branches at National Bank of Kuwait, said: "Offering Fitbit Pay on NBK Debit Cards is a continuation of our efforts to develop cutting-edge e-payment solutions which we seek to make available to all our customers segments for faster and easier banking services in order to enrich their banking experience.”

“In addition, under the current circumstances, we are striving to provide advanced contactless payment solutions that help our customers follow social distancing rules and stay safe,” he added.

“We are keen on the convenience and safety of our customers, especially under the current exceptional circumstances following Coronavirus pandemic outbreak. Therefore, we strive to provide highly advanced contactless payment solutions that help our customers follow social distancing rules and stay safe,” he added.

Fitbit Pay is available on select Fitbit devices, including the new Fitbit Charge 4 fitness tracker. Fitbit Pay is also available on Fitbit Ionic, Fitbit Versa 2, Fitbit Versa 2 Special Edition and Fitbit Charge 3 Special Edition.
To activate Fitbit Pay, customers can use their Fitbit App (Android and iOS) to add valid NBK cards to their Fitbit Wallet.
 



Kuwait: NBK Warns Customers Against the Spread of Coronavirus Related Fraud

05.08.2020

National Bank of Kuwait (NBK) is always committed to educate its customers about the latest types of fraud and ways to prevent them, in light of the recent increased fraudulent activities due to the coronavirus outbreak.

In this context, the bank continues to run its awareness campaigns and provide customers with advice and guidance on bank account fraud and ways to protect themselves.

The bank advices its customers to be aware of the most recent types of fraud that include:

− Selling Medical Products:
Fraudsters claim to sell medical products and personal protective equipment using fake websites, e-mail addresses, e-commerce platforms and social media accounts created to facilitate fraud. Some of them even use the names of renowned companies in the area of production and distribution of medical products, and request to complete the payment process by transferring funds to obtain customers’ banking details.

− Winning a Prize:
Fraudsters may contact customers through phone calls, claiming to be an NBK representative and informing them that they have won a prize. They will ask customers to disclose their account or card details to receive the prize.

− Requesting Data Update:
Fraudsters ask customers to update their information through SMS or social media applications like WhatsApp, claiming that their debit card has been blocked because they had not updated their personal information.

− Loan  Postponement:
Fraudsters send messages to customers via SMS or social media applications like WhatsApp asking them to call a dedicated number in order to postpone their loan installment, which allows fraudsters to obtain their bank details.

− Impersonating Health Authorities:
Fraudsters claim to be a representative from the health authorities through e-mails. They ask customers to visit a dedicated webpage and log in using their e-mail and password; they will therefore use this data to obtain personal information.

− Business Email Compromise (BEC)
Business email compromise is a type of fraud in which businesses receive emails from fraudsters pretending to be their suppliers or vendors. Through these emails, scammers usually inform a business that the bank account details of the vendor or supplier have been changed.

NBK urges its customers to confirm requests for funds transfer and changes in vendor payment accounts through alternate channels such as a previously used phone number.

Should a customer become a victim of a business email scam, they need to immediately notify the bank. A repayment claim can then be sent to the beneficiary bank by the remitting bank and if funds are available in the beneficiary account, they may be returned.

Commenting on the NBK’s efforts to educate its customers on recent fraud methods, Mr. Ali Al-Mulla, Head of Domestic Branches, National Bank of Kuwait said: “We always strive to keep our customers aware on the latest methods employed for fraud by constantly communicating with them through our different channels. We always aim to give our customers tips on how to protect their personal and banking information.”

"We have monitored a significant change in the fraud schemes since the outbreak of coronavirus. Scammers are constantly trying to steal personal information and obtaining private data. This is why at NBK, we ensure that we are always close to our customers and provide them with the best ways to protect their accounts from increasing suspicious activities.”  He added.

Al-Mulla stressed that NBK Employees will never ask customers to disclose their personal bank details like account, card details or OTP, therefore customers shouldn’t share there confidential banking information with anyone.

Al-Mulla affirmed that customers should immediately report any suspicion of fraud attempts by calling 1801801.

NBK also advises customers to follow the bank's social media channels, where they can find information and instructions to guide them. They can also visit nbk.com to learn more about fraud types and ways to prevent them.



Kuwait: NBK reports KD 111.1 million net profit for the 1H 2020

29.07.2020

National Bank of Kuwait (“NBK”, the “Bank” or the “Group”) has announced its financial results for the 3-months period ending 31 March 2020 and the 6-months period ending 30 June 2020. NBK reported a net profit of KD 77.7 million (USD 251.7 million) for the 3-months period ended 31 March 2020 and a net profit of KD 111.1 million (USD 360.9 million) for the 6-months period ended 30 June 2020, recording a drop of 27.9% and 46.9% year-on-year, respectively.


Commenting on the Bank’s 1H 2020 results, NBK’s Chairman of the Board, Mr. Nasser Al-Sayer said;  “The spread of COVID-19 and the constrains imposed by governments around the world to limit its spread, including social distancing measures and lockdowns, have weighed negatively on supply chains and production levels leading to severe disruptions in the global economy.”

Al Sayer added, “The Kuwaiti economy similarly faced unprecedented challenges in the first half of the year. In addition to the negative impact of the pandemic outbreak and spread, the large drop in oil prices added further pressures.

This has generally led to a challenging operating environment that will have a negative impact on the overall economy as well as the banking sector in Kuwait. In the meantime, the timely responses we have seen from the Government and Central Bank of Kuwait including various policy measures and macro prudential initiatives are all expected to lift some of these pressures ensuring the stability of the financial sector and healthy economic recovery.”

“Our economic forecasts indicate a contraction of around 6% in Kuwait’s GDP in 2020 as a result of the economic headwinds resulting from the disruption in commercial activities and the sharp decrease in government revenues as oil prices plunged.”

Al-Sayer also highlighted the role of NBK in supporting all Government and Central Bank of Kuwait efforts in lifting the pressures caused by the pandemic and contributing to the wellbeing of its local communities. “At the early stages of the outbreak, the Bank clearly defined the level of its commitment to support the government efforts to combat the spread of COVID-19 as part of the responsibility to our community.

NBK contributed to the establishment of a KD 10 million CBK fund to support State efforts in facing the virus as well as donating KD 1 million to KRCS to provide ventilators and the deployment of fully equipped mobile clinics to quarantined areas.” Al-Sayer added.

“The health and safety of our employees and customers will remain our top priority along with our efforts to ensure the delivery of efficient and quality banking services. At last, I would like to take this opportunity to thank all the first-liners from across all organizations for their exceptional efforts in combating the pandemic” Al-Sayer concluded. 

From his side, NBK’s Group CEO, Mr. Isam Al-Sager affirmed that: “the consequences of the spread of COVID-19 have weighed heavily on the Bank’s profits mainly during the second quarter.

The full shutdown of commercial and financial activities has affected transaction volumes, which in turn reflected negatively on the different revenue lines of our operations. Additionally, the interest rate cuts both domestically and internationally added more pressure on interest margins.

On the other hand, higher provisions and impairment charges has also impacted our profitability during the two opening quarters of 2020.”

Al Sager also added, “We are facing unprecedented challenges that will have a protracted impact on the global economy and the banking sectors across the world.

Our 1H profitability trends reflected some of these challenges in the form of lower revenues and higher provisions and we continue to expect further pressures throughout the year. These pressures will negatively affect economic activity as well as banking sector profitability. That said, NBK remains in a very strong position to withstand the impact of the crisis.

Our strong and quality core banking earnings, comfortable liquidity and capital levels will enable us to have enough capacity to absorb the impact of the pandemic on the economy and the banking sector. 

Al-Sager also highlighted that:” the strategic investments the Bank has made over recent years and most importantly the ones that led to the acceleration of digital banking services, provided the bank with operational flexibility. Our digital channels provided effective and practical alternatives to our branches and thus the Bank was able to adapt to the unforeseen conditions in the operating environment.”

“We provided support and advice to our customers to help them overcome the financial challenges given the Bank’s history of professionalism and expertise. We will continue to meet our clients banking needs and support the society in overcoming those challenging times. The Bank will also continue to work closely with governments, regulatory bodies and other stakeholders in order to continue contributing to economic recovery across all the geographies where the Bank operates” Al-Sager clarified.

Furthermore, Al-Sager indicated that the Bank has empowered its employees to work remotely and took measures to ensure their safety. He also admired the dedicated efforts made by the employees towards the quality and smoothness of the Bank’s operations during this challenging period.

Performance and operating highlights: 1H 2020

• Net operating income of KD 414.6 million (USD 1,346.8 million), decreasing 8.3% on the first half of 2019
• Total assets stood at KD 29.7 billion (USD 96.4 billion), increasing by 6.5% year-on-year
• Customer loans and advances increased by 8.4% year-on-year to KD 17.6 billion (USD 57.1 billion)
• Customer deposits at KD 17.6 billion (USD 57.1 billion), increasing by 13.6% year-on-year
• Strong asset quality metrics, with NPL/gross loans ratio at 1.77% and an NPL coverage ratio of 185.5%
• Robust Capital Adequacy Ratio of 16.8%, comfortably in excess of regulatory requirements

NBK initiatives in Facing COVID-19 Challenges

• Took the initiative to support businesses through ceasing collection fees on POS machines and other electronic channels for 3 months; in addition to increasing NFC limit
• Deferral of loans and credit card installments for 6 months including the waving of interest fees associated
• Facilitating financing to individuals and businesses
• Provided support and consultation to clients to overcome their financial challenges
• Building on our investment in digital transformation, our digital channels played a vital role in servicing customers, with electronic transactions reaching a record high of 98.4% of total transaction during the crisis



Kuwait: NBK Provides 24/7 Concierge Service to Its Customers

26.07.2020

National Bank of Kuwait (NBK) strives to provide its customers with convenient top-notch banking services that suit their lifestyles. In this context, it offers them concierge service 24/7, which provides them with a variety of services that meet their needs under the current exceptional circumstances, and give them more convenience, as part of the bank's aim to enrich their banking experience.

In this regard, NBK provides an integrated program for Premium Banking Customers (Private Banking, Privilege Banking and Thahabi Package) in partnership with Peacock Concierge.

Concierge service provides Premium Banking Customers with all their needs delivered to their doorsteps, as they can take advantage of express delivery service to receive orders and deliver them to their homes or chalets on the same day.

Concierge service also includes various services including: cash delivery up to KD 10,000 (this service is available for Private Banking and Privilege Banking Customers), renewal of car insurance, delivery of grocery and pharmacy supplies, sterilization of house or office, hotel and restaurant reservations, limo service and luggage pickup from Kuwait Airport.

On this occasion, Amal Al-Duwaisan, Executive Manager- Consumer Banking Group, National Bank of Kuwait, said: “At NBK, we are committed to provide top-notch banking services to our customers, as part of our efforts to stay closer to them and add more convenience to their life while keeping them safe, especially in view of the exceptional circumstances caused by coronavirus pandemic.”

Al-Duwaisan added: “The wide range of services included in concierge service reflects our full understanding of customers’ needs and expectations, which we identify through multiple communication channels and advanced analytical tools. It also affirms our keenness to provide them with ultimate convenience that suits the lifestyle of our Premium Banking Customers.”

“We attempt to upgrade concierge service by adding more services to meet customers’ needs, especially in light of the current social distancing rules. To this end, we are keen to deliver our customers’ requests to their doorsteps, and promise them to provide all new services to be up to their expectations,” She concluded.

NBK Customers may start enjoying concierge services 24/7, even during curfew hours, by simply contacting the service provider “Peacock Concierge” on: 22969991

Customers can also learn more about the concierge service by visiting the following link:

https://www.nbk.com/ar/kuwait/private/cards/card-services/concierge-service.html

 



Kuwait: Graduation of NBK Academy Wave 23 program through Blended Learning

21.07.2020

National Bank of Kuwait (NBK) celebrated the graduation of NBK wave 23 program for newly hired employees who have successfully met the admission criteria for this intensive Academy Program that is especially designed for young Kuwaiti university graduates.

The program activities were completed through blended learning, in line with the measures taken to fight coronavirus (Covid-19) and to keep trainees safe.

The Academy’s training program, that included 19 trainees, covered various areas of the banking industry such as banking principles, risk management, financial accounting, marketing, negotiation, consumer and commercial lending. Moreover, the participants went through training related to creativity and innovation, design thinking and data analysis. Indeed, the program focused on acquainting trainees with work principles and ethics, NBK core values, as well as intensive behavioral skills courses.

It is worth noting that the Academy program content undergoes continuous reviews and additions in order to keep it up to date with the latest international researches and studies related to the banking sector.

The NBK Academy Program, that was launched 12 years ago, has been supporting NBK’s strategy to employ, train and develop the professional skills of newly graduated Kuwaiti talents, in addition to attracting them to work in the financial services industry.

The Academy reflects NBK’s vision to support sustainable human capital development as one of its top strategic priorities and a shared responsibility between the various governmental institutions and the private sector.

The NBK Academy was inaugurated in 2008 with the aim to pave the way for new Kuwaiti graduates to join the banking services sector. The Academy provides graduates with the best training programs developed in cooperation with leading international institutions to meet the demands of the labor market.
 



Kuwait: NBK Launches Its Salary Transfer Campaign for 2020

19.07.2020

National Bank of Kuwait (NBK) is keen on rewarding its customers by launching unmatched and exceptional campaigns. In this context, the bank launched its annual Salary Transfer Campaign for 2020, which is specifically designed to meet customers’ needs and provide them with a unique opportunity to get their dream car or travel to their destination of choice.

Through its Salary Transfer Campaign this year, NBK offers new customers who transfer their salaries to the bank, the opportunity to choose between a 0% interest auto loan up to KD 25,000 from participating car dealers, or earning miles with NBK-Kuwait Airways (Oasis Club) Visa Cards, allowing them to travel to London or any other favorite destination included in Kuwait Airways Oasis Club Program, noting that the participating car dealers are: Lexus - Al Sayer, Mercedes-Benz - Al-Mulla and Nissan - Al-Babtain.

Additionally, customers who are not willing to apply for an auto loan can get a 0%-interest loan up to KD 15,000.

Commenting on launching the campaign, Amal Al Duwaisan, Executive Manager - Consumer Banking Group, National Bank of Kuwait said: "Our Salary Transfer Campaign this year is totally exceptional, as it offers our customers various financing opportunities that are tailored to meet their expectations."

"The current crisis has not dissuaded us from maintaining a close relationship with our customers to identify their needs and to tailor campaigns and offers accordingly, that is why our campaigns are well-received by our customers," she added.

Concluding his statements, said: "The benefits of salary transfer to NBK are not limited to the unique and exceptional offers our customers can get, but extend to include an integrated banking experience of top-notch banking services and cutting-edge payment solutions that reflect NBK’s leadership, huge potentials and professional team working passionately to meet customers’ needs all over the year."

When transferring their salary to the bank, NBK Customers get many benefits including an array of banking services using cutting-edge, highly secure technology, as customers can make their banking transactions quickly and easily at any time through NBK Digital Banking Channels, basically NBK Mobile Banking.

NBK always strives to add frequent upgrades to NBK Mobile Banking, as some services have witnessed great demand from customers, such as NBK Quick Pay, which is an easy and quick way to transfer and receive money, and e-Payments, which enables customers to shop and pay online conveniently at any time, including bill payment for the following companies: Telecom companies, iTunes, Google Play, Amazon, Apple Music, Skype and Spotify.

Customers can also choose between a wide range of NBK Credit Cards that best suit their needs while offering a distinctive lifestyle, benefits and rewards. Moreover, the bank’s wide network of branches spread all over Kuwait and abroad in 15 countries, as well as its network of ATMs and CDMS ensure the bank’s availability to serve its customers whenever they are around the globe. The bank constantly strive to offer its customers the best, most advanced and secure banking experience, coupled with outstanding campaigns all year round.



Kuwait: NBK Enables Its Customers to Apply for Loans or Credit Cards Electronically

19.07.2020

National Bank of Kuwait (NBK) strives to enrich the banking experience of its customers by providing convenient top-notch banking services that can be accessed quickly and easily, while keeping them safe. In this context, the bank allows customers to apply for a loan or credit card, or open a bank account electronically, quickly and easily, in simple steps on NBK Digital Channels.

Customers enrolled in the NBK Online Banking or NBK Mobile Banking can apply for these services and products easily through any of these channels.

As for NBK Customers who do not have access to NBK Online Banking or NBK Mobile Banking or non-NBK Customers, they can apply for the same services and products through the bank’s website, and also get Al Shabab Package by completing the form available on the website through the following link:

https://www.nbk.com/ar/kuwait/Apply-Easily.html

Commenting on providing these services online, Hala Al Shoaibi, Head of Digital Service Quality Management, National Bank of Kuwait said: “We are always striving to make our customers comfortable by meeting their needs and providing them with top-notch banking services that are accessible easily and quickly. To this end, we have introduced the service to apply for a loan or credit card online, study customer’s application and respond without the need to visit the branch, as part of our digital transformation strategy and consolidation of our leadership in providing top-tier digital banking services.”

"Upgrading our digital services is mainly based on our survey of the needs and expectations of our customers and working to meet them. And as we pay special attention to the youth segment, we worked on providing online applications for Al Shabab Package," Al Shoaibi added.

Al Shoaibi stressed that NBK upgrade of its digital services and cutting-edge payment solutions pre-empted the current exceptional circumstances and helped our customers to adhere to the social distancing rules and keep them safe by meeting the needs of some of them to avail finance during the current circumstances.

Concluding his statements, Al Shoaibi stressed on the continuous efforts of Consumer Banking Group team to upgrade the digital banking channels, especially NBK Mobile Banking to cater to the needs and expectations of NBK Customers.

NBK seeks to support its customers to meet their expectations by offering a variety of loans that enables them own a house through a Housing Loan or buy a new car through Auto Loan, as well as Consumer Loan, which helps the bank’s customers to attain a higher academic degree, or buy new products.

Furthermore, NBK also offers a wide range of banking products and services that suit customers' lifestyles, as they can choose from NBK Credit Cards tailored to meet their different needs, which provide them with numerous benefits and rewards, including NBK Rewards Program and LoungeKey Program, as well as benefiting from discounts, concierge services, and other international services.

NBK Credit Cards are the ideal payment method during the current emergency health circumstances, which increases the importance of relying on digital payment solutions instead of cash. Customers can enjoy many advantages when shopping with a credit card, including NBK Rewards Program, in which they can earn and redeem points from shopping at more than 850 participating outlets, NBK Miles Program, as well purchase protection service, extended warranty service and entering the many NBK draws.

NBK also offers Al Shabab Package to customers between 13 to 24 years of age or those who are attending a college or university. Knowing that NBK Al Shabab Debit Card and NBK Al Shabab Visa Prepaid Card are available for free to enjoy safe online shopping (in case of transferring student allowance to NBK), in addition to a wide range of exclusive offers and discounts all year round.

To learn more about how to apply for a loan online, please visit the following link:

https://www.nbk.com/ar/kuwait/personal/loans/Apply-for-a-Loan-Form.html



Kuwait: NBK Launches Its Summer Cashback Campaign in Collaboration With Visa

13.07.2020

National Bank of Kuwait continues to reward its customers all over the year through a variety of campaigns, draws and prizes that are tailored to meet their needs and expectations. In this regard, the bank launched its annual Summer Campaign for 2020 that allows eligible NBK Visa Credit cardholders to receive a guaranteed 10% cashback on purchases made locally or internationally at a variety of participating merchants.


The campaign will last for three months until 5 October 2020, and cashback amount will be credited to eligible NBK Visa Credit Card accounts no later than November 2020, for customers who registered for the campaign through the bank’s website and met the conditions.

The list of participating merchants include: Talabat, Xcite, Eureka, Zain, Ooredoo, stc, Namshi, Farfetch, Pottery Barn, Carrefour and The Sultan Center.

Eligible NBK Visa Credit Cards are: NBK Visa Signature Credit Card, NBK Visa Platinum Credit Card, NBK Visa Infinite Credit Card, NBK-Kuwait Airways (Oasis Club) Visa Signature Credit Card, NBK-Kuwait Airways (Oasis Club) Visa Infinite Credit Card and NBK Visa Infinite Privilege Credit Card.

In addition, NBK-Kuwait Airways (Oasis Club) Visa Credit cardholders will also earn 3 Oasis Club Miles for every Kuwaiti Dinar spent locally, and 4 Oasis Club Miles for every Kuwaiti Dinar spent internationally. 

Cardholders can accumulate miles now and redeem them later for tickets and more.

On this occasion, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait, said: "Our seasonal cashback campaign this Summer is totally exceptional; not only in terms of the rewards and participating merchants, but in view of the emergency health conditions of coronavirus pandemic, which confirms our keenness to reward our customers all year round, and that no circumstances will dissuade us from enriching their banking experience that integrates with the top-notch banking services and products we provide to them.”

"NBK is always closer to its customers, so all campaigns and rewards are tailored to their needs and expectations. In addition, our campaigns are based on detailed monitoring of their preferences, which we identify through various communication channels available around the clock, as well as a huge database and sophisticated analytical tools,” he continued.

Al-Nusif stressed on NBK's keenness to enrich the banking experience of NBK Visa Credit cardholders by offering them a distinctive lifestyle, and the opportunity to participate in unique and outstanding campaigns all over the year, which have always been well-received with remarkable interaction from them.

NBK Visa Credit Cards are the best way to pay by giving customers more convenience as well as access to many benefits, especially when using their credit cards for shopping, including NBK Rewards Program, NBK Miles Program, purchase protection and extended warranty.
 



Kuwait: NBK Re-opens 17 New Branches to Serve Its Customers

12.07.2020

National Bank of Kuwait strives to meet its customers’ needs while adhering to the instructions of concerned health authorities regarding safety standards and social distancing rules to ensure the safety of both customers and employees. In this context, NBK has re-opened 17 additional branches, bringing the total number of operating branches as of today (Sunday 12th July) to 52 branches serving customers from 8:30 AM to 1:00 PM, in line with the instructions of health and regulatory authorities.


NBK abides by safety measures, including checking customers’ temperature before entering the branch, asking them to wear medical masks and gloves, and implementing social distancing rules to protect both customers and employees.


And in order to cater to the needs of customers from all segments, NBK has assigned branches to serve individuals and Corporate Banking Customers as follows


 Branches serving individual customers: Dasma, Faiha, Qurtoba, Nuzha, Public Instiution for Social Security (PIFSS), Yarmouk, Rumaithya, Fahaheel Al-Sahely, Ali Sabah Al-Salem, Qurain, Saad Al-Abdullah and Qadsiya.

 Branches serving individual and corporate customers: Shuwaikh, Fahed Al-Salem, Fahaheel, The Avenues and Khaitan.

Commenting on the re-opening of more branches, Mr. Homoud Al-Nasrallah, Deputy Head- Domestic Branches at National Bank of Kuwait, said: "We continue to re-open more branches as part of the Back-to-Normal Plan, as we have re-opened 17 additional branches to ensure meeting all our customers’ needs, and to make all services available quickly and easily, in continuation to our efforts since the beginning of coronavirus pandemic outbreak.

Our main concern has always been to provide our customers with an integrated banking experience while keeping them safe through full compliance with all the instructions of the concerned authorities as well as precautionary measures."

"We are always keen to stay closer to our customers despite the exceptional circumstances. Throughout this crisis, we have continued to provide our services around the clock through our various digital banking channels, which we continue to develop by adding more services and upgrades, in addition to the exceptional services including the mobile branch,” he added.

Concluding his statements, Al-Nasrallah said: “NBK team, led by our front-liners, have always shown commitment, especially under exceptional circumstances, by saving no effort to ensure the continuation of the bank's success journey, and these efforts are highly appreciated by all parties.”

NBK provides its banking services through NBK ATMs and CDMs for cash deposit and withdrawal available all over the country, comprising 327 ATMs, including more than 100 CDMs. Customers can also reach the bank through multiple channels including, NBK Contact Center on 1801801 and NBK WhatsApp on the same number, or through the bank’s social media platforms, where all inquiries are answered.

Furthermore, NBK shares information and guidance related to all aspects of current circumstances on its social media accounts @nbkgroup, in addition to engaging content for all age groups.
 



Kuwait: NBK Re-opens Its KOC Branch

09.07.2020

National Bank of Kuwait strives to make all banking services available to its customers in an easy and quick way to ensure their safety as per the instructions of concerned authorities regarding safety guidelines and social distancing rules. In this context, NBK announces the re-opening of its branch at Kuwait Oil Company (KOC), thus increasing the total number of branches serving customers from 8:30 AM to 1:00 PM to 35 branches, except for Grand Avenue branch, which serves customers from 10:00 AM to 2:00 PM.

NBK always adheres to safety guidelines including checking customers’ temperature before entering the branch, wearing masks and gloves, as well as following all social distancing rules, in order to keep both customers and employees safe.

In an effort to meet the needs of all customers, NBK has assigned branches to serve individual customers; including: NBK Headquarters, Ministries Complex, Kuwait International Airport T4, Rawda, Daiya, Dahiyat Abdullah Al-Salem, Shamiya, Kaifan, Surra, Bayan, South Surra, Salwa, Mishref, Jabriya, Sabah Al-Nasser, Ardiya, Al- Andalus, Hadiya, Rihab, Sabahiya, Riqqa, Mubarak Al-Kabeer, Sabah Al-Salem, Jahra and Jahra Commercial.

Other branches serve both individual and corporate customers; including: Ahmed Al-Jaber, Sharq, Ghazali, Cinema Salmiya, Al-Salam Mall - Salmiya, Ahmadi, Fintas and Grand Avenue.

Meanwhile, Sabhan Branch serves individual, corporate and Al Amil customers.

On this occasion, Mr. Ali Hussain, Executive manager, Consumer Banking Group at National Bank of Kuwait, said: "We always strive to be closer to our customers, meet their needs and ensure their convenience. To this end, we are re-opening more branches, as part of our efforts to ensure serving all our customers all over Kuwait, in line with the decisions of the Council of Ministers and the instructions of concerned authorities in this regard.”

“With the re-opening of more branches, NBK adheres to all the instructions of health authorities regarding safety guidelines and social distancing rules in order to keep both our customers and employees safe,” he added.

Hussain affirmed that NBK’s services are available to all its customers 24/7 through its various digital channels, mainly NBK Mobile Banking and NBK Online Banking, which have become very popular in light of the current exceptional circumstances, the fact that proves NBK’s excellence in providing digital services and its keenness to upgrade its digital channels that integrate with its branch network to enrich customers’ banking experience.

In addition, NBK provides its banking services through NBK ATMs and CDMs for cash deposit and withdrawal available all over the country, comprising 327 ATMs, including more than 100 CDMs. Customers can also reach the bank through multiple channels including, NBK Contact Center on 1801801 and NBK WhatsApp on the same number, or through the bank’s social media platforms, where all inquiries are answered.

Furthermore, NBK shares information and guidance related to all aspects of current circumstances on its social media accounts @nbkgroup, in addition to engaging content for all age groups.



Kuwait: NBK Supports Its Employees during Coronavirus Pandemic with a Special Healthcare Program

08.07.2020

National Bank of Kuwait (NBK) launched a special healthcare program for its employees for 3 months (until next September), as part of its continuous efforts during coronavirus pandemic to preserve the mental and physical health of employees, which the bank regards as its true wealth and a key pillar of its long-standing success.

The program engaging a number of physicians and specialists, has four key pillars: Mental health, general health, nutrition and physical fitness in order to support the bank's employees during this exceptional period.

The program will provide medical advice in mental and general health in addition to various training sessions covering the basics of fitness given by certified trainers, through special visits, as well as through interactive platforms and the bank’s social media channels.

The program features interactive content and virtual meetings that provide awareness medical advice and guidance offered by specialized physicians, and health topics will be discussed through online lectures, especially those posing challenges during the period of combating Coronavirus pandemic outbreak.

On this occasion, Assistant General Manager, Public Relations and Communications of National Bank of Kuwait, Manal Al-Mattar said that NBK extends all kinds of support to its employees in these exceptional circumstances to preserve their safety and health, which is a top priority for the bank.

She added that the bank raised the slogan of “Health and Safety of Our Employees Come First” in all the measures and decisions that have been taken since the outset of Coronavirus pandemic outbreak, noting that the bank has held many programs and activities that focus on promoting a healthy lifestyle and raising awareness on the importance of medical checkups to avoid any negative impacts on the physical and psychological wellness of bank employees during this pandemic.

She pointed out that the bank will continue to give priority to promoting physical health and other activities to reduce stress and exhaustion caused by the psychological pressures resulting from coronavirus pandemic, and will also work on motivating its employees and spreading positive energy among them to get through this hard times, which will ultimately help them return to work in good health.

Al-Mattar stressed that, in manifestation of NBK's leading position in the local and regional banking sector, the bank spares no effort in providing utmost support to its employees and investing in them, the fact that sets it as the employer of choice among private sector institutions attracting talented, experienced and competent people.

National Bank of Kuwait recognizes the importance of improving the health and safety of key stakeholders, including employees and customers, as an integral part of the sustainable development approach, as the bank is working to update its health and safety policy formulated according to regional and international best practices in relation to health and safety matters.
 



Kuwait: NBK Announces the Winner of KD 250,000 in Al Jawhara Quarterly Draw

07.07.2020

National Bank of Kuwait continues to reward its customers all over the year through a variety of draws, prizes and offers. In this context, the bank conducted Al Jawhara quarterly draw and announced Sawsan Mohammad Wahbi as the winner of the prize worth KD 250,000, in the presence of a representative from the Ministry of Commerce and Industry, as well as representatives from NBK.

Al Jawhara monthly and quarterly draws are supervised and audited by Deloitte.

Having completed all postponed draws suspended due to the exceptional circumstances in the country because of coronavirus pandemic by end of June, NBK resumes conducting Al Jawhara draws on the regular dates, after obtaining the approval of the Ministry of Commerce and Industry to conduct the postponed draws during the past business closure period, while adhering to all precautionary health measures.

In the past few weeks, NBK announced the names of the winners of postponed draws as follows:

  • Badriya Khedear Bo Shaaboun, the winner of the KD 125,000 prize of the postponed monthly draw dated 26th May 2020

  • Ismail Abdulreda Qasem, the winner of the KD 5,000 prize of the postponed weekly draw dated 12th May 2020

  • Yaqoub Mohammad Al-Awadh, the winner of the KD 5,000 prize of the postponed weekly draw dated 19th May

  • Hadhel Mesri Al-Subaiei, the winner of the KD 5,000 prize of the postponed weekly draw dated 2nd June

  • Hooreyah Mohammed Al-Baharnah, the winner of the KD 5,000 prize of the postponed weekly draw dated 9th June

  • Badoor Salah Al-Hazeem, the winner of the KD 5,000 prize of the postponed weekly draw dated 16th June

  • Asrar Jaber Hashem, the winner of the KD 5,000 prize of the postponed weekly draw dated 23rd June

Commenting on resuming Al Jawhara draws, Mr. Mohammed Al-Othman, General Manager of Consumer Banking Group, National Bank of Kuwait, said: “Rewarding our customers is a key pillar in the  unique banking experience we are offer them; and the exceptional circumstances will not dissuade us from rewarding them, but will rather make us more persistent on exerting extra efforts to give them more exceptional rewards that make them feel special and enable them to benefit from NBK excellence and leadership.”

Al-Othman added: "Our strategy in rewarding our customers is characterized by being tailored to meet their needs and expectations thanks to our ability to identify these expectations by continuous communication with them through various channels, as well as our excellence in building a huge database over the past years and having sophisticated analytical tools.”

"The coronavirus pandemic and resulting repercussions proved NBK’s commitment to protect its customers rights by giving them the chance to enter all the postponed draws as well as extending the validity of NBK Miles Points and NBK Rewards Points to compensate them for the safety measures taken during the crisis to keep our customers’ safe in line with the instructions of the concerned authorities."

Al-Othman concluded by expressing his happiness with resuming Al Jawhara regular draws after completing the postponed draws. He stressed on NBK’s strive to keep customers safe which is a top priority, as reflected in all measures and efforts made throughout the crisis, and further demonstrate its keenness to put customers’ interest at the top of its endeavors and efforts throughout its history.

Since 2012, NBK has rewarded loyal customers with a total worth of prizes amounting KD 2,200,000 in the weekly, monthly, and quarterly Al Jawhara draws.

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, and KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives customers a chance to be one the next lucky winners, and if no withdrawal or transfers occur on the account during the required period, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

NBK strives to provide a variety of offers, rewards and prizes all year round, which are customized to meet the interests of all customers, in addition to providing them with first-class banking services that are highly advanced and secure.



Kuwait: NBK Moves Its Head Office Branch to the New Head Office

01.07.2020

National Bank of Kuwait always strives to be closer to its customers and provide them with top-notch banking services. In this context, the bank relocated its Head Office branch (Abdullah Al-Ahmad) to the new Head Office in Kuwait City, which will serve individual customers from 8:30 AM to 1:00 PM.

NBK continues to reopen its branches as per the directions of Kuwait’s Council of Ministers concerning the Normalization Plan, as well as the instructions of the Central Bank of Kuwait, as it recently added 7 branches, including its branch at Grand Avenue – The Avenues to the list of operating branches, which reached 34 branches serving customers. Noting that The Grand Avenue- The Avenues branch serves customers from 10:00 AM to 2:00 PM. 

And as part of its  aim to keep both customers and employees safe amidst the current emergency health conditions and the resulting exceptional measures, NBK always adheres to the instructions of concerned authorities regarding safety guidelines and social distancing rules, as customers’ temperature is checked upon arrival to the branches and wearing masks and gloves is mandatory.

On this occasion, Mr. Ali Al-Mulla, Head of Domestic Branches, National Bank of Kuwait, said: "Moving our Head Office branch to the new NBK Head Office comes as part of our efforts to be closer to our customers, and is considered a good step on the way to upgrade branches' performance in a way that supports offering top-notch banking services that reflect our historical leadership, and emphasize our endeavors to consolidate this leadership in the future."

“With the commencement of phase two of the Normalization Plan, we continue to reopen our branches, and in the meantime, we are ensuring the safety of our customers and employees, which is our top priority, by strict adherence to all safety measures and social distancing rules mandated by the concerned authorities,” he added.

Al-Mulla affirmed the integration between branches operation and NBK Digital Channels resulted in providing first-class banking services that are accessible to customers in a quick, easy and safe way, with the aim of enriching their banking experience.

Concluding his statements, extended thanks to NBK front-line employees for their dedication in performing their jobs, stressing that their relentless efforts will remain a source of pride and appreciation.

The National Bank of Kuwait provides its services 24/7 under all circumstances through its various digital channels, mainly NBK Online Banking and NBK Mobile Banking.

In addition, NBK provides its banking services through ATMs and CDMs available all over the country, comprising 327 ATMs, including 100 CDMs. Customers can also reach the bank through multiple channels including, NBK Contact Center on 1801801 and NBK WhatsApp on the same number, or through its social media platforms where all inquiries are answered.

The bank also shares information and guidance related to all aspects of current circumstances on its social media accounts @nbkgroup, as well as interesting entertainment content suitable for different age groups through these channels.



Kuwait: NBK Increases the Number of its Operating Branches to 17

29.06.2020

Since the beginning of the health crises, National Bank of Kuwait (NBK) has committed to remaining at the service of its customers by providing its services without interruption through various channels that included 9 operational branches. NBK is now increasing the number of operational branches from 9 to 17.

These 17 branches will provide services during the Holy Month of Ramadan from 10 AM until 1 PM. Nine of these branches will serve individuals and Corporate Banking Customers and these comprise: Abdullah Al Ahmad (previously head office), Cinema Al Salmiya, Ahmed Al Jaber, Sabah Al Salem, Al Andalus, Ahmadi, Hawalli, Saad Al Abdullah and Al Salam Mall – Salmiya. The rest of the branches will only serve individual customers and they are: Mishref, Kaifan, Surra, Mubarak Al Kabeer, Al Rehab, Hadiya, Al Daiya and Shamiya.

The bank is also taking precautionary measures to ensure the safety of customers and employees, and will be measuring the temperature of customers whom will also be asked to wear face masks and gloves before entering any of the operating branches. The number of customers allowed inside each branch is also limited, while safe distances are mandated and supervised as per the preventative and health guidelines issued for social distancing and the safety of everyone.

Commenting on the expansion in the number of operating branches, Head of Local Branches at National Bank of Kuwait, Ghadeer Al-Awadhi, said: “Since the beginning of the global health crisis, we have endeavored to remain close to our customers by all means and provide them with all the support to meet their needs, while ensuring taking precautionary measures to facilitate the completion of banking transactions. We have therefore increased today the number of operating branches in order to serve our customers with the best banking services no matter the circumstances.”

Al-Awadhi added: “We are committed to satisfying the needs of our customers whether through our operating branches or other channels while abiding to the highest standards of security and safety within each branch in order to safeguard the safety of our employees and customers.”

She encouraged customers to benefit from the easy and fast services that are available at their convenience and at any time of the day through NBK Mobile Banking and NBK Online Banking. Customers do not need to visit the branch under the current circumstances thanks to these two services.

Al-Awadhi concluded by saying: "We hope everyone remains safe and healthy and that the current situation comes to an end at the earliest. We take this opportunity to also congratulate everyone on the arrival of the Holy Month of Ramadan, may God bless everyone.”

The bank is also ensuring that customers who are outside of Kuwait continue to benefit from its banking services without interruption. Customers with an expiring NBK Credit or Debit Card within a month can call the dedicated numbers and request delivery of the renewed cards to them wherever they are in the world.

NBK continues to offer its banking solutions to customers through its various channels. They can manage their accounts and make transactions at their convenience and at any time with NBK Mobile Banking and NBK Online Banking. During this period as well, the bank continues to provide its banking services through the ITM located at Terminal 4 in Kuwait International Airport. NBK’s ATMs and CDMs also remain at the service of customers across Kuwait thanks to a network of 327 ATMs, including more than 100 CDMs. Customers can also connect with NBK on its many platforms that include the NBK Contact Center and NBK WhatsApp at 1801801, as well as through its social media platforms where all inquiries are answered. The bank also provides the latest updates and guidelines relative to the current circumstances on the bank’s social media platforms at nbkgroup.



Kuwait: NBK Extends Validity of NBK Miles and Rewards Points

29.06.2020

National Bank of Kuwait (NBK) remains at the service of its customers and amidst the difficult conditions imposed by the Novel Coronavirus and affecting the country and the world, the bank has taken several measures to protect the rights of customers and ensure their needs are met.

The bank has therefore extended the validity of NBK Miles Points available for NBK Credit Cardholders that expired after April 1, 2020 and NBK Rewards Points that expired after March 24, 2020 for eligible NBK Credit and Prepaid Cardholders until further notice to give customers the opportunity to benefit from them at a later time once these particularly difficult times come to an end and life returns back to normal. Customers earn NBK Miles Points when using the following NBK Credit Cards: NBK Miles World Mastercard, Visa Signature, World Elite Mastercard and Visa Infinite Credit Cards. While customers can earn NBK Rewards Points when using their eligible NBK Credit and Prepaid Cards at the participating merchants.  

Bader AlJanah, Consumer Banking Group at National Bank of Kuwait, said: “We strive at NBK, and especially in these exceptional circumstances, to serve our customers as best as we can to meet their needs, all while prioritizing their safety and the highest level of quality in an integrated banking experience that is unaffected by current conditions.”

AlJanah added that the extension of the validity of NBK Miles Points and NBK Rewards Points comes as part of the bank's endeavors to protect customers' rights and to guarantee that they receive all the necessary support and continue to benefit from these services when these difficult times come to an end.

AlJanah said: “NBK Rewards Program is a leading loyalty program that is exclusive to our customers. As we move forward, we are committed to continue developing the program by adding many more benefits and launching campaigns that suit their diverse needs.”

He confirmed that NBK Credit Cards give customers the opportunity to take part in these campaigns which are launched throughout the year. Customers also enjoy a unique lifestyle thanks to the many benefits offered by these cards to their holders, ensuring they enrich their banking experience at all times.

Customers earn NBK Miles Points every time they shop in stores or online, withdraw cash, or make any other payment transaction inside or outside Kuwait as well as when using their cards while traveling. They can redeem their points online to book flights with 800 airlines, or an accommodation with 150,000 hotels or rent a car at leading car rentals from around the world. Customers can also exchange their points with any other airline rewards program participating in the NBK Miles Program.

NBK Rewards Program is the largest loyalty program in Kuwait with over 850 participating outlets, offering eligible NBK Credit and Prepaid Cardholders guaranteed rewards at hundreds of leading local and international brands that satisfy all tastes in fashion, restaurants and other brands that suit the unique lifestyle of every customer segment.

NBK Credit Cards are the best and convenient method to make payments and give customers access to many benefits, especially when using their credit card for shopping, including the NBK Rewards Program, NBK Miles Program, NBK Secure Shopping, and warranty extension service.

Customers can review their point's statements online on NBK Online Banking or by calling 1801801.



Kuwait: NBK Provides its Services to Customers in 6 Branches from 9 am to noon

29.06.2020

In light of the present situation in the country, the National Bank of Kuwait (NBK) is committed to serving its customers through the following six branches: Head Office, Cinema Salmiya, Andalus, Al Ahmadi, Sabah Al Salem, and Saad Al Abdullah. These branches will be open to customers from 9 am to 12 noon until 26th of March 2020, as per the guidelines of the Central Bank of Kuwait.

The bank is also taking precautionary measures to ensure the safety of customers and employees, and will be measuring the temperature of customers whom will also be asked to wear face masks and gloves before entering any of the operating branches. NBK has implemented strict precautionary measures since the beginning of the health situation to ensure it protects and preserves the safety of everyone.

Alternatively, customers can manage their accounts and make transactions at their convenience and at any time with NBK Mobile Banking and NBK Online Banking, without the need to visit a branch. During this period as well, the bank continues to provide banking services through the ITMs located at The Avenues and Terminal 4 at Kuwait International Airport. NBK’s ATMs and CDMs also remain at the service of customers across Kuwait thanks to a network of 327 ATMs, including more than 100 CDMs.

Speaking of the measures implemented, Head of Local Branches at National Bank of Kuwait, Ghadeer Al-Awadhi, said: “NBK is committed to continue serving its customers through these specifically-dedicated branches. We have also ensured securing all necessary precautions in our branches to preserve the health and safety of both our customers and employees.”

Al-Awadhi added that customers can complete their transactions by visiting these specific branches during the designated working hours or through NBK Mobile and Online Banking. She added that the bank has increased the payment limit not requiring a PIN to KD 25 when using the NBK Tap & Pay service. The step facilitates the payment process for daily purchases in an easy and secure method.

Al-Awadhi concluded saying: “NBK is invested as part of its social responsibility to providing every mean of support and to raising awareness in every way possible, specifically on social media. The bank continues to provide its services without interruption to customers within the strict limits of public safety, and stresses the importance of joining forces and working together in the best interest of Kuwait.

Customers can also benefit of NBK’s latest services recently, Fitbit Pay and Garmin Pay, which provide them with an easy and secure one-touch payment and enable customers to make contactless payments via select Fitbit and Garmin devices.

Customers can connect with NBK any time on 1801801 or by WhatsApp. NBK’s agents are always ready to assist them and answer all of their inquiries.



Kuwait: National Bank of Kuwait… Closer to Its Customers

29.06.2020

National Bank of Kuwait strives to meet its customers’ needs by keeping in touch with them and providing its services during the prevailing circumstances in Kuwait and around the world, using all of its channels including branches that reached 17 operating branches (before the full lockdown), NBK Mobile Banking and NBK Online Banking, as well as NBK Contact Center with toll-free numbers in many countries worldwide, and NBK WhatsApp. In addition to many other channels such as the bank’s social media accounts, ATMs and ITM, all subject to the bank's adherence with social distancing rules in order to ensure customers’ safety.

After imposing the full lockdown, NBK continues to take various precautious measures to ensure the protection of customers, and to provide them with an uninterrupted banking experience 24/7, in line with the instructions of the Council of Ministers, Ministry of Health, the Central Bank of Kuwait and all concerned authorities.

Commenting on the bank’s efforts to stay in touch with customers during the crisis, Mr. Mohammed Al Othman, General Manager of Consumer Banking Group, National Bank of Kuwait, said: “At NBK, we strive to keep in touch with our customers, especially during the prevailing circumstances, which brought about new changes to the provision of banking services, and increased the importance of indirect communication channels with customers. That is why we ensured to optimize all of these channels to stay in touch with them.”

Al Othman stressed that meeting customers’ needs comes at the top of NBK’s priorities under all normal and exceptional circumstances, which will not depress the bank from keeping in touch with them subject to the applicable precautionary measures to ensure their safety in the first place. He affirmed the bank’s constant adherence to all directives and instructions of the Central Bank of Kuwait.

He added: "Our success in keeping in touch with our customers is one of the key pillars to provide them with a top-notch banking experience. We have witnessed a remarkable demand from them to stay in touch with us through our digital channels, especially via NBK Mobile Banking, which we upgrade and enhance constantly as part of our digital transformation strategy, and the pioneering digital banking services provided to our customers. "

Al Othman concluded by promising to continuously provide NBK Customers with new services and to develop existing ones, so they can benefit from a rich banking experience. He also thanked NBK Team, especially the frontliners at the branches, the call center and social media officers, for their efforts to keep in touch with customers around the clock since the beginning of the crisis.

NBK Mobile Banking App

NBK Mobile Banking App comes at the top of services providing customers with an easy and convenient way to complete their transactions quickly from the comfort of their homes, and therefore, NBK is constantly working on upgrading this service, enabling customers to make various transactions by themselves, without visiting branches.

NBK Customers can make various banking transactions with ease and convenience through NBK Mobile Banking, including the following main transactions: Transferring funds locally and internationally, NBK Quick Pay, NBK e-Payments, adding new beneficiaries, increasing the monthly transfer limit, viewing history of transactions and paying credit card dues.

NBK Mobile Banking is witnessing an unprecedented demand from customers under the current circumstances, as the number of new subscribers to the service has increased by 14%. In addition, NBK Quick Pay saw a remarkable increase in the amount of transfers by 29%, whereas the percentage of transactions made through e-Payments increased by 40%.

Branch Network

Since the coronavirus outbreak, NBK has been working to provide its services through various channels, including branches, by increasing the number of operating branches to 17. However, in view of the Council of Ministers’ instructions to impose full lockdown in the country, work was halted in all the bank’s branches, and will be resumed after the full lockdown ends.

And as part of the implementation of social distancing rules, and for everyone’s safety during the period of partial lockdown, NBK took a set of precautionary measures including checking customers’ body temperature upon arrival to the branch, and asking them to wear medical masks and gloves before entry, in addition to controlling the number of customers inside the branch and keeping the required safe distance between them.

The bank also provides its services through NBK ATMs for cash deposit and withdrawal available all over the country, comprising 327 ATMs, including 100 CDMs, as well as the ITM at Kuwait International Airport branch (T4), that was operating before the full lockdown.

Furthermore, the bank provided its mobile ATM in Mahboula area to meet the needs of its customers in that area and to support the government efforts in this regard, the mobile ATM was daily present (before the full lockdown) in Mahboula area from 9 AM to 3 PM.

 Customer Support

NBK provided many services and took many decisions and initiatives, mainly including postponing installments of individual loans (Consumer and Housing Loans) from April till September 2020, as well as credit card installments (excluding full payment credit cards), in addition to a 3-month fee waiver for POS terminals rental and a fee waiver for debit cards transactions when making online payments.

Furthermore, NBK increased the maximum limit for transfers through NBK Quick Pay to

KD 5,000 per day, with a total of 10 transactions, and KD 10,000 per month to provide a better service due to the demand for NBK Quick Pay being a quick and easy way for sending and receiving money. The bank has also increased e-Payments transactions daily limit from KD 250 to KD 500, with a total of 10 transactions, and the monthly limit from KD 500 to KD 1,000.

NBK also increased the maximum limit for NBK Tap & Pay transactions without PIN to

KD 25, in order to keep the safety of customers and encourage them to use contactless payment solutions.

Always in Touch

NBK is keen to stay in touch with customers through various communication channels, mainly NBK Contact Center and NBK WhatsApp on 1801801, through which the services continued to get customers’ inquiries as usual to meet their demands and provide them with full support 24/7. Through these services, customers can perform many transactions and inquire about different services in regards to cards and loans. Also, they can report forgotten passwords, lost cards, as well as ask for support to transfer between accounts by contacting one of the customer service agents. Additionally, NBK provides a “Live Chat” service through NBK Mobile Banking App and nbk.com to support customers and assist them in all their banking needs.

For customers outside Kuwait, NBK provides toll-free numbers in 9 countries: United States, Britain, Canada, France, Germany, Turkey, Italy, Spain, and UAE. Customers outside Kuwait were also provided with a renewed NBK Credit or Debit Card delivery service.

NBK is also keen to stay in touch with customers through its social media platforms, with almost 1 million followers, where guidance is provided regarding the current situation, as well as tips to protect customers from fraud.

NBK continues to reinforce its leading position through its largest local banking network in Kuwait, with 68 branches all over Kuwait, in addition to a large POS network exceeding 13,500 devices, including over 11,700 NFC-enabled devices. Besides, NBK has the largest own ATM network locally, with 327 ATMs, including over 100 CDMs.



Kuwait: NBK Greets Customers in Its Own Way

29.06.2020

Since the outset of the global health crisis, NBK has been providing its customers with distinguished services, ensuring that the bank is always by their side at all times while enabling them to complete their banking transactions without disruption. In addition, the bank has provided customers with all the needed support and health guidance, as well as entertainment content through its channels on social media.

On the occasion of Eid Al-Fitr, NBK wanted to greet customers in its own way. The bank has prepared a guide showcasing the key services that customers can benefit from during Eid, by introducing some applications to provide them with various services, such as methods of sending the Eidiya, ways to display the Eid table and household arrangements, video chat applications to send greetings to family and friends, as well as entertainment apps for children.

Commenting on this topic, Hisham Al-Nusif, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait, said: “Since the outbreak of the Novel Coronavirus (COVID-19), NBK has been working to provide support to customers by all means. And as part of our endeavors to offer them a top-notch banking experience, not only by meeting their banking needs, we have gone the extra mile to provide customers with all the required support, as well as various important guidelines, which witnessed remarkable interaction from customers.”

"Today, we wanted to send greetings to our customers in our own way through this guide, which we hope will help them spend special moments in celebrating  the traditional joyful times of the Eid in spite of these exceptional circumstance, while adhering to all precautionary measures to keep them safe,” Al-Nusif continued.

“During this period, we worked also on providing entertainment content suitable for different age groups on our social media accounts nbkgroup, where we posted various interesting topics ranging from cooking to home workouts and training sessions, given by a number of experts in various fields. We also offered Zeina Coloring Book to kids that can be downloaded from our website, which is also an amusing way to develop their skills," he added

Al-Nusif concluded: "We extend our greetings to all customers, wishing them good health and safety. We also hope that this health crisis will end soon, and we promise our customers with more distinguished services during the coming period."

It’s worth mentioning that NBK has provided customers with a special guide for all the bank's digital services, where customers can simply click on the service to view the tutorials to get familiar with the services, as well as a guide for the key services available during full lockdown, in order to meet all customers’ essential needs and health services they may require.

And in a step to reinforce its leadership in providing cutting-edge services to its customers, NBK has updated many services on NBK Mobile Banking App enabling customers to make their banking transactions quickly and easily. Besides, as part of its endeavors to offer convenient and safe services to its customers, NBK provided, for the first time in Kuwait, a mobile branch comprised of a truck with ATM and ITM devices, which reaches customers at their doorsteps to make their banking transactions while adhering to precautionary health measures to keep them safe



Kuwait: NBK Resumes Al Jawhara Draws and Announces the Winner of KD 125,000 in the Monthly Draw

23.06.2020

National Bank of Kuwait (NBK) is always keen to reward its customers and provide them with top-notch banking experience. And as part of its commitment to always provide customers with the best services and rewards that meet their expectations, the bank resumed Al Jawhara draws that had been postponed due to the exceptional circumstances in the country because of coronavirus pandemic, after obtaining the approval of the Ministry of Commerce and Industry while adhering to all precautionary measures.

The draws were held live on NBK Instagram page in the presence of a representative from the Ministry of Commerce and Industry, as well as representatives from NBK. Al Jawhara monthly and quarterly draws are supervised and audited by Deloitte.

Al Jawhara weekly draws were conducted on Thursday 18th June, in which Mohammad Mustafa Al Abdulrazzaq was announced as the winner of the KD 5,000 prize for 14th April 2020 postponed draw, and Ahmad Adnan Al-Herz as the winner of the KD 5,000 for 21st April 2020 postponed draw.

On Sunday 21st June, the bank conducted Al Jawhara KD 125,000 draw for 28th April 2020 postponed monthly draw and announced Mohammad Khalifa Baddah Quraieet as the winner.

On the same day, NBK conducted the weekly postponed draw for 5th May 2020 and announced Mahmoud Jasem Al-Shatti the winner of the KD 5,000 prize.

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly and the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives the customer  a chance to be one the next lucky winners, and if no withdrawal or transfers are performed on the account during the holding period of each draw, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

Commenting on resuming the Al Jawhara draws, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait, said: “We are always keen on preserving our customers’ rights, that’s why we resumed Al Jawhara draws that had been postponed due to the recent circumstances, after obtaining the approval of the Ministry of Commerce and Industry. This comes in line with our efforts to reward our customers all year round, which is a key pillar in our goal to enrich their banking experience.”

“Al Jawhara Account offers various services and benefits, and every customer have the chance to win”, he added.

Al-Nusif also affirmed that Al Jawhara Account can be opened easily by visiting the nearest NBK Branch, while NBK Customers can open the account through NBK Online Banking or NBK Mobile Banking.

He further said that NBK continues to reward its customers by providing them with the most advanced and secure banking experience.

Al Jawhara Account provides customers with a unique opportunity to save money and win at the same time, while offering them a variety of services and benefits, including free NBK Debit Card, as well as the ability to manage the account through NBK Online Banking and NBK Mobile Banking.

Since 2012, National Bank of Kuwait has rewarded its loyal customers with a total worth prizes of KD 2,200,000 in the weekly, monthly, and quarterly Al Jawhara draws.

The bank will be conducting additional Al Jawhara draws for the period during which the draws were postponed. All draw dates will be announced in advance on the bank's social media pages @nbkgroup.



Kuwait: NBK Serves Its Customers through 27 Branches

21.06.2020

National Bank of Kuwait strives to meet its customers’ needs while adhering to the instructions of concerned health authorities regarding safety standards and social distancing rules to ensure the safety of both customers and employees. In this context, NBK has re-opened 8 additional branches in coordination with the Central Bank of Kuwait and Kuwait Banking Association, bringing the total number of operating branches as of today (Sunday 21st June), to 27 branches serving customers from 8:30 AM to 1:00 PM.

NBK abides by safety measures, including checking customers’ temperature before entering the branch, asking them to wear medical masks and gloves, and implementing social distancing rules to protect both customers and employees.

And in order to cater to the needs of customers from all segments, NBK has assigned branches to serve individuals and Corporate Banking Customers and Al Amil Package based on the following governorates:

  • Capital Governorate (a total of 10 branches): Rawda, Daiya, Dahiyat Abdullah Al-Salem, Shamiya, Kaifan, Surra, Abdullah Al-Ahmad (Previously Head Office), Ahmed Al-Jaber, Sharq and Ghazali

  • Hawalli Governorate (a total of 5 branches): Bayan, South Surra, Salwa, Cinema Al-Salmiya and Al-Salam Mall, Salmiya

  • Farwaniya Governorate (a total of 3 branches): Sabah Al-Nasser, Ardiya and Al-Andalus

  • Ahmadi Governorate: (a total of 5 branches): Hadiya, Sabahiya, Riqqa, Ahmadi and Fintas

  • Mubarak Al Kabeer Governorate (a total of 3 branches): Mubarak Al-Kabeer, Sabah Al-Salem and Sabhan

  • Al-Jahra Governorate (a total of 1 branch): Jahra

Commenting on the re-opening of additional branches, Mr. Ali Al-Mulla, Head of Domestic Branches, National Bank of Kuwait, said: "We have re-opened 8 additional branches after coordinating with the Central Bank of Kuwait and Kuwait Banking Association to meet our customers’ needs, as part of our constant efforts to provide them with the most convenient services since the beginning of coronavirus pandemic outbreak. Our main concern has always been to provide our customers with an integrated banking experience while keeping them safe through full compliance with all the instructions of the concerned authorities as well as precautionary measures."

He added: "We are always keen to stay closer to our customers despite the exceptional circumstances. Throughout this crisis, we have continued to provide our services around the clock through our various digital banking channels, which we continue to develop by adding more services and upgrades, in addition to the exceptional services including the mobile branch.”

Al-Mulla stressed that NBK provides an outstanding example in crisis management with a proactive strategy to deal with exceptional circumstances through quick and comprehensive actions to minimize the impact and to ensure the continuation of providing our services with the same efficiency to all customers.

"NBK’s team, led by our front-liners, have always demonstrated their commitment especially during these exceptional circumstances, by saving no effort to ensure the continuation of the bank's success journey, and these efforts are highly appreciated by all parties," Al-Mulla concluded.

NBK provides its banking services through NBK ATMs and CDMs for cash deposit and withdrawal available all over the country, comprising 327 ATMs, including more than 100 CDMs. Customers can also reach the bank through multiple channels including, NBK Contact Center on 1801801 and NBK WhatsApp on the same number, or through the bank’s social media platforms, where all inquiries are answered.

Furthermore, NBK shares information and guidance related to all aspects of current circumstances on its social media accounts @nbkgroup, in addition to engaging content for all age groups.



Kuwait: NBK Provides Its CustomersWitha Mobile Branch Bringing Bankingto Their Doorsteps

17.06.2020

NBK always strives to provide innovative and exceptional solutions to its customers. To this end, since the outset of the global health crisis, the bank has taken various measures and actions to enable customers conduct their banking transactions easily, while keeping in mind the precautionary and preventive measures, in line with the instructions of Ministry of Health and concerned authorities, to protect both customers and employees.

In view of the current circumstances, and in a step to serve NBK Customers in a better way, NBK has assigned a mobile branch toreach customers at their doorsteps and help them with their banking transactions.

The mobile branchis a truck vehicle supported with an ATM and an ITM that provides the following services to customers: cash withdrawal and deposit, debit card issuanceand NBK check deposit and cashing.

The NBK mobile branch will provide cash withdrawals from KD 2,000 up to KD 5,000, cash deposit from KD 2,000 up to KD 3,000, andNBK check cashing fromKD 2,000 up to KD 5,000.

The branch will also feature an ITM that allows customers to interact through audio and video with an NBK Agent to help them with their banking transactions.

The mobile branch will provide services to customers from 8:00 PM to 12:00 midnight.

Furthermore, and as part of NBK’s adoption of the highest safety standards under the current circumstances, the bank has taken all necessary preventive measures includingchecking customers’ body temperature before entering the mobile branch, and providing them with medical masks and gloves. An NBK staff will also be available in the mobile branch to assist customers and facilitate their banking transactions.

Commenting on the provision of that service, Maitham Al-Salem, ATM Channel Supervisor, National Bank of Kuwaitsaid: “It is not new for NBK to provide exceptional solutions to support its customers, as we consider customer convenience a top priority. And in view of the current circumstances, we have assignedthe mobile branch to provide them with various services at their doorsteps."

"Customers can easily request this service through NBK WhatsApp on 1801801. The mobile branch will arrive directly to theirdoorsteps and provide them with various banking services.” Al-Salem added.

He pointed out that the bank will announce the area schedule for the mobile branch in advance on the bank’s social media channels @nbkgroup, so that customers can book their appointment ahead of time, stressing that this service is available only for NBK Customers and thatthey should have their Civil ID to benefit from the service.

Al-Salem concluded by saying, that NBK tries by all means to provide the best service to customers, and the mobile branch is an important and unique way of facilitating their transactions. The bank is continuouslyworking on providing new solutions to customers underdifferent circumstances and promising them with more in the near future.

Since the outbreak of the novel Coronavirus, NBK provided customerswith ongoing banking services through its different channels with a number of branches that were operating before the full lockdown, as well as the digital channels including NBK Mobile Banking and NBK Online Banking, NBK Contact Center and NBK WhatsApp on 1801801, and even through NBKSocial Media Channels, where all inquiries are answered as quickly as possible. Furthermore, the bank shares information and guidance related to all aspects of current circumstances on its social media accounts @nbkgroupthat attract noticeable interaction from customers.



Kuwait: NBK Resumes Al Jawhara Draws and Announces the Winner of KD 250,000 in the Quarterly Draw

17.06.2020

As part of its continuous commitment to offer a variety of prizes and rewards to its customers all year round, National Bank of Kuwait resumed Al Jawhara draws that have been postponed due to the exceptional circumstances in the country because of Coronavirus pandemic, and after obtaining the approval of the Ministry of Commerce and Industry while adhering to all precautionary health measures.

Al Jawhara weekly draw was conducted on 14th June, in which Amirah Ali Ibrahem Ashkanani was announced as the winner of the KD 5,000 prize for 17th March 2020 postponed draw, and Yahya Abdulhafedh Yousef Yahya as the winner of the KD 5,000 for 24th March 2020 postponed draw.

The bank also conducted Al Jawhara KD 250,000 quarterly postponed draw for 31st March 2020 on 16th June 2020 and announced minor Ali Rashid Ali Alqalaf as the winner.

On the same day, the bank conducted the weekly postponed draw for 7th April, and announced Maha Ali Mohamed Alsahaf the winner of the KD 5,000 prize.

The draws were held live on NBK Instagram page in the presence of a representative from the Ministry of Commerce and Industry, as well as representatives from NBK. Al Jawhara monthly and quarterly draws are supervised and audited by Deloitte.

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, and KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives customers a chance to be one the next lucky winners, and if no withdrawal or transfers occur on the account during the required period, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

Commenting on resuming the Al Jawhara draws, Mr. Mohammed Al Othman, General Manager of Consumer Banking Group, National Bank of Kuwait, said: “We, at NBK, are always keen on rewarding our customers and offering them a top-notch banking experience. Al Jawhara Account provides customers with an opportunity to win through weekly, monthly and quarterly draws, in addition to saving money and planning for their future. "

"We are always committed to rewarding our customers and protecting their rights to benefit from all draws, rewards and prizes that have been postponed due to the current exceptional circumstances. In the coming days, we will be conducting all of Al Jawhara draws that were postponed during the past period,” he added.

Al-Othman pointed out that NBK resumed Al Jawhara Draws after obtaining the approval from Ministry of Commerce and Industry, affirming that NBK follows all the guidelines of health authorities to ensure the safety of everyone during the draw process.

“Al Jawhara Account offers a variety of services and benefits, including free NBK Visa Debit Card, as well as the ability to manage the account through NBK Online Banking and NBK Mobile Banking,” he noted.

Al-Othman also affirmed that anyone could open an Al Jawhara Account by visiting the nearest NBK Branch, while NBK Customers can open an account through NBK Online Banking or NBK Mobile Banking.

Since 2012, the National Bank of Kuwait has rewarded loyal customers with a total worth of prizes up to KD 2,200,000 in the weekly, monthly, and quarterly Al Jawhara draws.

The bank will be conducting additional Al Jawhara draws for the period during which the draws were postponed. All draw dates will be announced in advance on the bank's social media pages @nbkgroup.



Kuwait: NBK Digital Solutions for Quick and Convenient Money Transfers and Bill Payments

11.06.2020

National Bank of Kuwait continues to provide its customers with the latest digital banking solutions to serve their needs anytime and anywhere through NBK Mobile Banking App, especially during the current circumstances of the coronavirus pandemic affecting the country and the world, while imposing strict precautionary and preventive measures.

The NBK Mobile Banking App has recently become the service of choice for customers, providing them with an easy and convenient way to make their transactions from home.

Given the precautionary measures and exceptional circumstances, NBK Mobile Banking App allows users to send and receive money and pay their bills in an easy and quick way through NBK Quick Pay and e-Payments. And due to the high demand for these two services, NBK has increased the maximum limit for transfers and bill payments through the two services to help customers conduct their banking transactions easily from the comfort of their homes.

Commenting on this, Hala Al Shoaibi, Head of Digital Service Quality Management, National Bank of Kuwait said: “Enabling our customers to make their money transfers and pay for their bills through digital banking solutions has become increasingly important in the exceptional circumstances we are living in today. We, therefore, have ensured to develop services that meet the needs of our customers with the NBK Quick Pay and e-Payments, both available on NBK Mobile Banking App.”

Al Shoaibi noted: “To provide the best service to our customers under the current circumstances and due to the high demand for NBK Quick Pay, being a quick and easy way for sending and receiving money, NBK has increased the maximum transfer limit through NBK Quick Pay to KD 5,000 per day, with a total of 10 transactions, and KD 10,000 per month. The bank has also increased e-Payments transactions daily limit from KD 250 to KD 500 with a total of 10 transactions, and the monthly limit from KD 500 to KD 1,000.”

 “Through NBK Mobile Banking App, our customers can also conduct various transactions with ease and convenience, including: money transfer (locally and internationally), adding beneficiaries, increasing monthly transfer limit, viewing account statements, and paying credit card dues, as well as buying and selling currencies, where customers can control all these transactions by themselves quickly and easily," she added.

Al Shoaibi affirmed that NBK is ready to offer all types of support to customers and to provide services that enable them to make banking transactions from the comfort of their homes, thanks to NBK’s leading digital banking services and the success of its digital transformation strategy.

“We aim to provide an integrated banking experience to our customers while keeping their safety in mind under the current conditions, and we promise to provide them with the most advanced and safest digital banking services solutions.” she concluded.

NBK Quick Pay enables customers to send a request to receive money from any bank account at NBK or any other local accounts in a fast and convenient way. Customers can now send a payment link through the payer’s WhatsApp, email or mobile number (SMS), to securely receive transfers 24/7.

Besides, e-Payments available on NBK Mobile Banking App is an easy and quick way to benefit from an array of advanced services that enable customers to shop and pay online at any time, such as making payments for telecom bills, iTunes, Google Play, Amazon, Apple Music, Skype and Spotify.

For more information about NBK Quick Pay and e-Payments, you can visit nbk.com.



Kuwait: NBK Serves Its Customers Through 19 Branches

03.06.2020

NBK strives to meet its customers’ needs by providing them with all banking services even under prevailing circumstances. The bank resumed its operations through 19 branches in all governorates, while abiding by the safety guidelines mandated by the concerned authorities, including checking customers’ temperature before entering the branch, making sure they are wearing medical masks and gloves and observing social distancing practices to ensure the safety of our customers and employees.

NBK provides its services according to the decision of the Council of Ministers and in compliance with instructions of the Central Bank of Kuwait and KBA, through 19 branches operating from 9:00 AM to 1:00 PM. Some of these branches serve individual customers only and they are: Al Daiya, Shamiya, Sabah Al Salem, Al Andalus, Saad Al Abdullah, Salwa, Kaifan, Surra, Mubarak Al Kabeer, Al Rehab and Hadiya. The rest of the branches will serve individuals and Corporate Banking Customers and these comprise: Abdullah Al Ahmad (Previously Head Office), Cinema Al Salmiya, Al Salam Mall - Salmiya, Ahmed Al Jaber, Ahmadi, Sharq, Ghazali and Sabhan.

Meanwhile, NBK continues to provide its services under all circumstances through its various digital channels, mainly NBK Online Banking and NBK Mobile Banking.

Commenting on the reopening of some branches, Mr. Ali Al-Mulla, Head of Branches, National Bank of Kuwait, said: “We are committed to meet our customers’ needs under all circumstances, and with the gradual return to normal life we re-opened 19 branches and work in line with our digital channels to provide top-notch banking services to our customers, while following the instructions of the concerned authorities and taking all the precautionary measures to ensure the safety of both our customers and employees.”

"During the exceptional circumstances we are going through, not only we continued to provide our banking services to meet our customers’ needs 24/7 through our digital channels, but we also enhanced those channels to ensure quick and easy banking services to our customers," he added.

Al-Mulla affirmed that NBK was also keen to enrich customers’ banking experience during the full lockdown, by providing them with a mobile branch for the first time in Kuwait, which reached customers at their doorsteps and helped them with their banking transactions.

Al-Mulla Concluded: "We hope that the current health situation comes to an end soon, so we can return to serving our customers in all our branches across Kuwait. We also pray for the Almighty Allah to protect everyone from all harm."

NBK continues to provide banking services through its ITM at Kuwait International Airport Branch T4, as well as through NBK ATMs and CDMs for cash deposit and withdrawal available all over the country, comprising 327 ATMs, including more than 100 CDMs. Customers can also reach the bank through its various channels including, NBK Contact Center on 1801801 and NBK WhatsApp on the same number, or through the bank's social media platforms @nbkgroup, where all inquiries are answered. Furthermore, the bank shares information and guidance related to all aspects of current circumstances on its social media accounts, as well as entertainment content suitable for different age groups with various interesting topics ranging from cooking to home workouts and training sessions, given by several experts in multiple fields.



Kuwait: NBK is Leading in Cutting-Edge Payment Solutions and Well Prepared to Provide Advanced Digital Services

01.06.2020

As part of its efforts to provide cutting-edge payment solutions to its customers, NBK is committed to developing the technological infrastructure required to operate these innovative services, thanks to the progress achieved in implementing its digital transformation strategy and working closely with international companies that provide these services. In addition to the bank’s leadership in providing digital banking services locally and regionally, and its strong relationships with these institutions, subject to the regulatory instructions and technical requirements set by the Central Bank of Kuwait for providing these services.

NBK was the first bank to introduce top-notch digital payment services through smart devices such as smartwatches, fitness trackers and stickers early this year, the latest of which was Fitbit Pay and Garmin Pay using  smartwatches supporting this feature.

Commenting on this subject, Mr. Mohammed Al Othman, General Manager of Consumer Banking, National Bank of Kuwait, said: "We are committed to offering cutting-edge digital payment solutions to our customers to be the first to use them in Kuwait. The latest of these solutions were Fitbit Pay and Garmin Pay service, which reflect our leadership in providing digital banking services that would enrich our customers’ banking experience."

"We are well prepared to provide more pioneering digital payment services, thanks to our proactive efforts in implementing digital transformation strategy, which established our strong foundations of technological infrastructure required to provide these services,” he added.

Al Othman praised the efforts of the Central Bank of Kuwait in supporting the banking sector in providing progressive digital banking services in general, especially the advanced digital payment solutions to the Kuwaiti market by providing the appropriate regulatory and supervisory environment.

Al Othman continued: "We will spare no effort to carry on the diligent endeavors we have already started to provide leading-edge digital banking services and payment solutions to our customers. I also confirm that we are working to provide more advanced digital payment solutions in the near future, in light of our huge capabilities and inventive technological infrastructure, which make us ready to provide these services to our customers in Kuwait and the region, once they are provided in Kuwait.”

Al Othman affirmed that Consumer Banking Group sets the digital transformation and technological advancement as the basis of new banking services and products offered to customers, which we will continue to focus on during the coming period, as significant steps have already been taken, especially with regard to digital platforms and applications used by our customers.

Al Othman indicated that NBK continues to serve its customers under the current exceptional circumstances through its e-channels and various digital services, in addition to the new services provided, the latest of which was the mobile branch that witnessed unprecedented response from customers.

During the first months of this year, the Consumer Banking Group launched several advanced payment solutions to minimize the use of cash, most notably the Fitbit Pay and Garmin Pay service.

Fitbit Pay allows NBK Customers to make seamless payments in a safe, convenient way using supported Fitbit smartwatch models.

Similarly, NBK Customers can use Garmin Pay service to make contactless payments using their Garmin smartwatches at any NFC-enabled POS terminals, as they can activate it by entering their credit card details to the Garmin smartwatch, and use it to make payments quickly and easily.

It’s worth mentioning that NBK was awarded the “Best Consumer Digital Bank” and the “Best in Mobile Banking” in Kuwait by “Global Finance” Magazine for 2019.

NBK continues to consolidate its leading position through its largest local banking network in Kuwait, with 68 branches all over the country, in addition to a large POS network topping 13,500 devices, including over 11,700 NFC-enabled devices. Besides, the bank owns the largest ATM network in Kuwait, with 327 ATMs, including over 100 CDMs.



Kuwait: Al-Sager: "NMC" Maintains Strong Assets and Cash Flows and We Have Taken the Necessary Measures to Safeguard Our Interests as Creditors

14.05.2020

Commenting on the exposure to NMC Healthcare Company, the CEO of National Bank of Kuwait Group said that, like other banks, NBK granted credit to the Company in line with regulatory standards and credit conditions required to be met in case of providing credit to any company, including examining the Company’s legal and financial position, and other credit requirements according to the regulations and conditions applicable in the Group, which are in line with the instructions of the Central Bank of Kuwait in this regard.

In an interview with CNBC Arabia, Al-Sager noted that the Company has been operating in one of the strategic sectors, namely healthcare sector, since 1975 and has witnessed various expansions over many years, as well as listing NMC Group on London Stock Exchange in 2012, and in 2018, it became a component company of FTSE 100 index. Furthermore, NMC Group was assigned a “Ba1” credit rating from Moody's, with market cap of the Group’s shares at US$10 billion, which is the best performance of an Arab company in 2018.

Al-Sager pointed out that the Company's assets and cash flows are strong, which is evidenced by their continuing regularity in paying loan installments and debt servicing, and that the Company continues to operate in many countries where its provides its services, especially the UAE, amidst the health crisis we are currently going through.

With regard to reports about misrepresentation of the Company's financials, Al-Sager stressed that NBK, being one of the Company’s creditors, has been monitoring recent developments, and took all necessary measures in that regard to safeguard its interests, by classifying the Company’s facilities in “under liquidation” category, so that the obligations are paid according to its due dates, which resulted in a decrease in its debt to US$91.3 million.

Earlier, NBK stated in a disclosure to Boursa Kuwait last week that the Group’s exposure to NMC Healthcare Company in the UAE amounts to US$ 91.3 million, equivalent to KD 28.18 million, and that there are no exposures to any other NMC Healthcare Group company, and that this exposure represents only 0.14% of the Bank's total loan portfolio, and therefore, has no significant impact on the Bank's financial position.

NBK has always adopted a proactive strategy contributing to risk mitigation, as the Bank is committed to implementing its strategy to diversify income sources through geographical expansion, beside the implementation of digital transformation strategy that enables the Bank to expand and increase its market share in the markets in which it operates.

Furthermore, NBK is committed to compliance with all regulations and procedures issued by regulatory authorities, and always strives to enhance the capabilities of managing the risk associated with new products.

Noteworthy is that NBK maintains the highest credit ratings in the MENA region from all global credit rating agencies, reflecting the Bank's robust financial indicators, high asset quality, strong capitalization, stable financing base, extensive management experience and clear strategic vision, as well as excellent reputation.

NBK has a wide local and global network, and its global presence encompasses many international financial hubs in London, Paris, Geneva, New York, Singapore and China (Shanghai), aside from its presence in MENA countries including Lebanon, Jordan, Iraq, Egypt, Bahrain, Saudi Arabia, UAE and Turkey.



Kuwait: NBK Donates KWD 1 million to KRCS

12.04.2020

National Bank of Kuwait (NBK) announced that it is donating KWD 1 million to Kuwait Red Crescent Society (KRCS) as part of its humanitarian and social role to support in Coronavirus (COVID-19) pandemic response.
NBK’s donation will be directed to support Kuwait Red Crescent Society’s efforts to purchase ventilators and the deployment of fully equipped mobile clinics to quarantined areas.

This initiative highlights NBK’s commitment towards cementing its Corporate Social Responsibility (CSR) vision in supporting the efforts geared towards combating the novel Coronavirus, as it maintains its continued collaboration with various volunteer programs and relief efforts.
Meanwhile, NBK commended Kuwait Red Crescent Society’s relief and humanitarian efforts provided to the internally displaced persons in Kuwait, as well as its outstanding initiatives to providing humanitarian relief overseas, especially in certain countries where refugees have been impacted by wars and conflicts.

NBK also expressed its appreciation for the tireless efforts undertaken by KRCS as one of the most prestigious and deep-rooted societies working in the humanitarian and charitable field, as well as its vital role in providing relief efforts to many countries across the world, further highlighting Kuwait’s prominent international role and reflecting the spirit of human solidarity exhibited by all Kuwaitis.

NBK has long been engaging in a strategic partnership with Kuwait Red Crescent Society, as they both join hands in launching and managing numerous charitable campaigns and social development initiatives, including the “Winter Supplies Campaign” and “Donate to their Education Campaign” to assist children of low-income families, in addition to participating in various social welfare programs supporting children.

NBK has an unwavering commitment to contribute to humanitarian organizations and social initiatives that support children welfare, in addition to its participation in various social welfare programs in cooperation with numerous institutions, as part of the bank’s leading CSR role.

NBK has become the biggest contributor to CSR and is at the forefront of all private institutions that have introduced various initiatives across a wide range of sectors including health care and child welfare, in addition to social, environmental, sports and educational development.
 



Kuwait: NBK Mobile Banking...The First Destination for Customers

11.04.2020

Under the present circumstances that are facing Kuwait and the world following the novel Coronavirus outbreak and the precautionary and preventive measures that were imposed subsequently, National Bank of Kuwait (NBK) has ensured that it remains at the service of its customers by providing them with uninterrupted banking services and enabling them to complete their transactions quickly and easily around the clock and from the comfort of their homes through NBK Mobile Banking App.

NBK has since before the current crisis committed to providing its customers with top-notch digital solutions through NBK Mobile Banking and NBK Online Banking, in addition to many other services available around the clock like NBK Contact Center. The bank’s contact center officers are available around the clock to support customers and respond to their queries, while the NBK WhatsApp and social media channels are also available to respond to customers’ queries at record speed.

NBK Mobile Banking comes at the forefront of these services by enabling customers to enjoy a fast and easy banking experience from home.

NBK has therefore continued to introduce new services, including 17 new features and updates last year alone to enable customers to complete transactions without the need to visit their nearest branch. These services have proven their significance to customers under the current circumstances as the number of new subscribers for NBK Mobile Banking has increased by 14%.

The number of transfers through the app has also increased by 12%, while the amount transferred for NBK Quick Pay increased by 29% and e-Payments increased by 24%. NBK has also ensured increasing the amount limit on transfers for the NBK Quick Pay to KD 5,000 per day and a total of 10 transactions, and up to KD 10,000 per month. The step comes in an aim to facilitate sending and receiving money.

There is no doubt that today’s difficult circumstances have imposed a change in banking transactions, making them less dependent on cash exchange and more dependent on payments by debit or credit cards, and especially cards supporting the contactless technology.

Therefore, and in order to encourage customers to avoid using cash during this period, NBK increased the limit of paying without entering a PIN code up to KD 25 when paying with NBK Tap and Pay. For that purpose, the bank is currently updating all POS machines that are NFC-enabled and which cover 86% of the POS network, the largest in Kuwait.

Commenting on the services available to customers, Mr. Mohammed Al Othman, General Manager of Consumer Banking, National Bank of Kuwait, said: “We have made sure to take every precautionary and preventive measure since the beginning of the health crisis, following strictly guidelines provided by the Government of Kuwait and Central Bank of Kuwait.

The protection and safety of our customers and employees is our priority and NBK has therefore reduced its operating branches to nine while encouraging customers to use NBK Mobile Banking to complete their banking transactions. We have indeed seen a great response from our customers with a surge in the number of subscribers to the service, as well as an increase in the number of transactions completed with NBK Quick Pay or e-Payments.”

Al Othman added: “We are constantly developing our NBK Mobile Banking App to provide customers with an uninterrupted, easy and convenient banking service 24 hours a day, 7 days a week, without having to visit a branch in light of limited branch operations that aim to safeguard our customers and employees. To ensure our customers are able to use the services and features they need during the current period, we have provided them with tutorial videos on how to use the services and complete their transactions safely. These videos are available on our social media channels as well as on the bank's website nbk.com.”

He continued: “Since the beginning of the crisis, we have formed a specialized team to follow the developments of the situation and ensure we provide the best service to customers while complying to the decisions of the Government and regulatory authorities.

We are also providing our customers with guidelines about the current situation on our social media platforms and have seen a remarkable increase of  up to 50% in the number of interactions on both NBK Social Media Channels and WhatsApp, while we continue to respond to our customers’ questions 24/7”.

He continued: "I take this opportunity to extend our deepest gratitude and sincerest appreciation to every NBK employee, especially those working in the front rows. They are the soldiers who work continuously to provide the best service to our customers, whether at our operating branches or through our call center, and social media platforms, as well as different departments who are committed to ensuring the comfort and safety of our customers in these circumstances."

Al Othman said: “The current health crisis has imposed significant changes on the global banking industry, leading it to move to digital channels, limiting the exchange of cash money, and encouraging our customers to rely on NBK Mobile Banking to complete their banking transactions for its ease, safety and security. We promise our customers to continue investing in new digital features and services.”

Al Othman concluded that NBK is always ready to support customers and provide them with services that enable them to complete their transactions from the comfort of their home so they can stay safe in light of the current circumstances. He said: “We hope everyone remains safe and that the crisis ends soon and may God protect Kuwait and its people from all harm.”
NBK customers can enjoy many banking services with ease and convenience through NBK Mobile Banking. The services include:

- Transfers funds locally and internationally
- NBK Quick Pay
- e-Payments
- Adding beneficiaries
- Increase the monthly transfer limit
- Access banking transactions history
- Make credit card payments

NBK has been fully prepared and ready to provide services to customers through its various channels, starting with nine operating branches to serve customers, ATMs and CDMs located throughout Kuwait, direct communication with the bank through its NBK Contact Center at 1801801, NBK WhatsApp and even on the bank's social media platforms where all queries are answered. The bank is also committed to providing information and instructions on matters affected by the current health situation on its social media platforms at nbkgroup where interaction with customers has been remarkable.



Kuwait: National Bank of Kuwait Continues to Raise Awareness About Fraud Risks

08.04.2020

Ensuring its customers are well aware of fraud risks and ways to protect themselves against possible threats, National Bank of Kuwait continues to run its awareness campaigns and provide customers with advice and guidance on fraud.

In that line, NBK intensified its efforts to raise awareness through various communication channels in which it provides instructions that aim to educate customers about the risks of theft and fraud that take place by employing tempting methods over the phone or online.

With the current circumstances amidst the global outbreak of the novel Coronavirus (COVID-19), third parties may take advantage of the situation or the decision to postpone loan installments and credit card payments for six months to obtain customers’ private information about their bank accounts. Therefore, customers must be alert at all times of suspicious emails, SMS or phone calls that ask for information related to their bank accounts, debit card, credit card or request immediate payments.

NBK warns from sharing any type of information with anyone or any party, such as information related to bank accounts, credit and debit cards as well as the PIN code, CVV card verification code, account passwords for NBK Mobile Banking and NBK Online Banking and one-time passwords (OTP).

The bank has also warned its customers of suspicious attempts that are made via text messages, WhatsApp and the Viber app. These fraudulent methods delude customers to share private and sensitive information about their personal account in return of winning valuable financial prizes.

One of the fraudulent methods informs customers that their debit card has been blocked because they had not updated their personal information.

They then request the customers’ phone number to unblock the card, giving them direct access to identify the customers’ data and steal their money by conducting online transactions or make transfers to intermediary accounts, passing money in and out of Kuwait and making it difficult to track and retrieve.

NBK requested customers to be vigilant of fraudulent operations made by hacking the emails of suppliers who deal with customers, whether individuals or companies. The bank stressed on the importance of being cautious at all times when obtaining information about the beneficiary account to make transfers and which includes the beneficiary’s name, account number, bank information and other via email.

The bank asked customers to consider requesting a confirmation of this information through other communication channels such as a phone call or SMS before submitting them to the bank and ensure they complete transfers with the correct information.

NBK stressed the importance of using its digital channels, which include NBK Corporate Online Banking or NBK Online Banking for individuals, when completing transfers instead of traditional methods such as having a company representative make transfers manually. Digital methods reduce a number of risks and avoid theft of transfer orders, counterfeited when a third party person modifies the beneficiary information, IBAN or account number to which the payment should be sent.

Transfers completed by a bank cannot be reversed and customers are fully responsible of the information being correct in the transfer orders, including the beneficiary information or other appendices supporting the transfer such as invoices and other documentations.

Commenting on the bank's awareness campaigns, Mr. Ali Al-Mulla, Executive Manager, Consumer Banking Group, National Bank of Kuwait, said: “NBK is committed to educating its customers about the latest methods employed for fraud and ways to prevent them.”

Al-Mulla added: "Fraudulent parties are constantly seeking to bypass security measures by stealing personal information and obtaining private data. This is why at NBK, we ensure we are always close to our customers and provide them with the ways that protect them and their accounts from increasing suspicious operations that have claimed victims.”

Al-Mulla explains that new fraud methods have been introduced lately, some performed by phone and through which the customer is deluded to share private banking information in return of winning a prize.

NBK has therefore intensified campaigns to educate customers and warn them of fraudulent text messages or phone calls requesting for their personal or financial information, and confirming that the bank will never request for their personal information. He added that scammers are taking advantage of the current situation to get access to customers’ information and advises customers to take precautions and never share their bank information with anyone.

He asked customers to immediately report any suspicion of fraud by calling 1801801 where an agent will assist them. NBK also requires customers to follow the bank's social media channels where they can find information and instructions to guide them. They can also visit nbk.com to learn more about fraud methods and ways to prevent them.

NBK also held educative events for the community about the banking sector. The bank organized as well training courses for its employees to increase their knowledge and expertise in mitigating fraud operations and combating financial crimes.
 



Kuwait: NBK Pioneers in Introducing e-Dividend Services

04.04.2020

As part of National Bank of Kuwait’s (NBK) continued efforts to better serve NBK shareholders and provide them with the most convenient and easiest options to receive their cash dividend distributions, NBK announced that it offers e-Dividends service to its shareholder, enabling NBK Online Banking customers to receive their dividends payments directly into their bank accounts.

NBK is the first Kuwaiti bank to offer e-Dividend service to its shareholders in cooperation with Kuwait Clearing Company (KCC).

Individual shareholders may register through NBK Online Banking service to have their cash dividends directly deposited into their bank accounts, while corporate shareholders may register through NBK Corporate Online Banking (Watani Online Corporate “WOLC”) to utilize this convenient service offered by NBK, the first bank to participate in this service offered by KCC. 

Eligible shareholders entitled to receive the cash dividend distributions who were holding the bank’s shares as of March 23rd and were registered in KCC’s records have started to receive the proceeds since Monday, March 30.

Mohammed Al-Khorafi, General Manager- Operations Group at NBK said: “In keeping up with our continued efforts to better serve NBK shareholders and customers, we have introduced the e-Dividends service that allows shareholders to quickly and easily receive the proceeds directly  into their bank accounts once they sign up for the service.

Al- Khorafi highlighted that NBK’s values the health and safety of its clients and shareholders as one of its main priorities, especially through these unprecedented times we are going through due to the Coronavirus (COVID-19) outbreak. The new service provides an easy and convenient option to have the cash dividends deposited into NBK customers’ bank accounts through following few simple and easy steps to register for the service without the need to step foot in the bank branch.

“The e-Dividends service is a step forward in our digital transformation journey, as we strive to expand on our convenient online banking services and products through various electronic channels to reach different stakeholders including our customers and shareholders. This service is conveniently offered through NBK Online and NBK Mobile service, as we continue to lead the way in delivering first-in-class digital experience in the local and regional markets.” Al- Khorafi added.

In 2016, KCC launched electronic transfers as an optional service. NBK was the first bank in Kuwait to provide the service to its clients and shareholders as soon as it was introduced. KCC, in cooperation with banks, continued to develop the service to successfully cover all banks and a large segment of dividend-paying companies. This year, the services became mandatory to all companies registered with KCC so that payments would be paid electronically going forward. 

Meanwhile, Mr. Khaldoun Al-Tabtabaie, CEO, Kuwait Clearing Company (KCC) said: “We highly value NBK’s role in supporting our digital transformation efforts and we appreciate the strategic cooperation that ties us with such a leading financial institution.”

“Digital transformation is a main pillar of KCC’s corporate strategy as we move forward with the implementation all of our strategic plans aimed at providing the best quality in investor services. We will continue to cooperate with our partners in the Kuwaiti capital market to optimize all the services we offer.” Al-Tabtabaie added.

“We encourage all investors to sing up for the service at their earliest convenience through following the simple steps offered through the digital channels provided by their banks. The process requires a one-time registration to sign up for the service that allows shareholders to have their cash dividends deposited directly by the companies through KCC.”  Al-Tabtabaie concluded.

NBK held its Annual General Meeting (AGM) on March 7, 2020 and approved the Board of Directors’ recommendation to distribute 35% cash dividends to shareholders (equivalent to 35 fils per share) for FY2019.
Individual shareholders may register for the e-Dividend service through the online service through NBK online Service available on the bank’s website https://online.nbk.com.kw/WOLWebUI/PMlogin.aspx 


Corporate shareholders may register for the e-Dividend service through NBK Corporate Online Banking service (Watani Online Corporate) available on the bank’s website   https://wolcorp.nbk.com/wolcotp/, alternatively, an email may be sent to WOLCUnit@nbk.com   to assist corporate clients to sign up for the service.

 



Kuwait: NBK’s AGM was held with a 77.86% quorum and approved all BOD’s proposals

08.03.2020

National Bank of Kuwait (NBK) held today (Saturday, 7 March 2020), its 2019 Annual General Meeting (AGM) and Extraordinary General Meeting (EGM), at which there was a quorum of 77.86 %. The AGM and EGM approved the Board of Directors’ recommendation to distribute 35% cash dividends to shareholders (equivalent to 35 fils per share) and the distribution of 5% bonus shares (5 shares for every 100 shares owned).

Sustained growth

NBK’s Chairman Mr. Nasser Al-Sayer delivered his speech at the 2019 AGM and EGM affirming that NBK had another year of stellar performance in 2019 across all business units and markets. That performance was clearly reflected in the continued profitable growth and the solid financial results, a testament that NBK is on the right track to consolidate its leadership in the local market and solidifies its prominent position in expanding its geographical footprint across regional markets in line with its diversification  and digital transformation strategies; the cornerstones of NBK’s future growth.

Al-Sayer added that in 2019 NBK reported over KWD 401 million in net profits which was mainly driven by core banking activities and strong volumes across most business segments. Customer loans and advances grew by 7% y-o-y, maintaining the Group’s robust balance sheet and demonstrating the quality and diversity of both operations and earnings. “That confirms that the Group’s diversification strategy is an important factor in our strong and consistent financial performance, as we continually seek to maintain diversity in both the markets we operate in and services we provide in such a way that guarantees operational excellence in the ever-changing banking environment”, Al-Sayer commented. 

Al-Sayer said that he was pleased to host the AGM and EGM at NBK’s new headquarters which is considered a milestone in the Bank's sustainability practices, resulting in NBK’s selection to be a constituent of the prestigious sustainability FTSE4Good Index Series.  NBK Tower is a new landmark green-building built in line with LEED Gold requirements, being one of the first with such high certification in Kuwait and the region based on its energy saving and environment preservation designs. “We are very optimistic regarding conserving energy and water consumption, as well as reducing greenhouse gas emissions.” Al-Sayer stressed.

Al-Sayer confirmed that in the backdrop of a challenging global economic environment Kuwait has been a beacon of stability thanks to its solid economic foundations that supported the stability of the operating environment despite global trade uncertainties and regional geopolitical tensions.
NBK showed a great deal of resilience in facing such challenges, thanks to its leadership position, its dominant market share and its strong financial position, thus positioning NBK to be the trusted bank of choice for financing public and private projects, as it maintains its leading role in supporting economic growth and the agenda of ‘New Kuwait 2035’”, Al-Sayer concluded.

Strong Balance Sheet

Isam J. Al-Sager, NBK’s Group Chief Executive Officer, said: “We are extremely proud of our solid financial performance over the past year. NBK fared well and delivered strong results despite the challenging operating environment which was negatively impacted by volatile oil prices.  NBK’s performance in 2019 highlighted the strength of our business model and strategic focus driven from our diversification strategies as clearly reflected in the strong growth of our balance sheet. Total assets grew by 6.7% y-o-y, reaching KWD 29.3 billion and equity attributable to shareholders stood at KWD 3.21 billion. Meanwhile, customer loans and advances increased to KWD 15.9 billion, up by 10.7%.

Al-Sager confirmed that NBK maintained healthy levels of capitalization, with a capital adequacy ratio of 17.8% at year-end, exceeding the Central Bank of Kuwait’s guidelines and Basil III requirements. NBK’s asset quality metrics remained strong with the ratio of non-performing loans to gross loans at 1.10% and an NPL coverage ratio of 272.2%.  Return on average equity was 12.3% while return on average assets was 1.42%.

Al-Sager highlighted that towards the end of 2019, NBK issued USD 750 million RegS/144A perpetual Non-Call 6-Year Tier 1 capital securities. The issuance was well received by fixed income investors and financial institutions around the world, reflecting NBK’s well-established reputation, solid investor confidence and its highest credit ratings among Kuwaiti and regional banks. 

Diversification Strategy

Al-Sager indicated that NBK’s financial and operational performance is a testament to its solid foundations and confirms its ability to grow in the medium and long terms, as the Group’s strategies continues to focus on its forward-looking development and sustainable growth.

“The diversification of our income sources by focusing on Islamic Banking through our subsidiary, Boubyan Bank, and the diversity of our customer base in the MENA region were key drivers for consistently reporting strong profits. Our international operations accounted for 28% of the Group’s profit. This is a huge step in building a global banking network that fulfills the Kuwaiti economy’s need in supporting “New Kuwait 2035” though playing our role as a deeply rooted bank with a vastly expanded international network and the prestigious reputation of NBK’s name”. Al-Sager added.

Going forward, Al-Sager stressed that NBK is focused on increasing operational efficiency through its investments in technology and digital transformation in order to reach a more efficient operational performance and provide the best solutions to the Bank's retail and corporate clients as it strives to maintain its leadership position in providing the best digital banking solutions.

Digital Future

Commenting on NBK’s solid performance throughout 2019, NBK’s Deputy GCEO Ms. Shaikha Al Bahar said: “2019 was an outstanding year, not only in terms of the Bank’s solid financial performance but it was a great year for NBK all around.  NBK successfully managed to achieve huge strides in establishing its digital footprint and consolidating its leadership position in advanced banking technologies across the region. We continue to reap the benefits of building digital disruptive businesses to diversify income sources and mitigate risks by expanding our international operations, which is considered one of the Group’s unique competitive advantages.”

Al-Bahar added that these achievements were reflected in NBK’s financial results, as profits continued to grow despite operational challenges and as the Bank accelerated its drive towards establishing its digital age through the implementation of its digitization roadmap in order to maintain its strategic competitive advantage over its peers. In the meantime, NBK’s balance sheet continued to expand while keeping strong asset quality metrics, demonstrating our deep commitment towards sustainable growth within the guidelines of the Bank’s prudent risk mitigation policies.

“We are proud of launching our in-house Digital Factory, which is playing a vital role in driving the Group’s progress towards a digital future and supporting our digital offering in the region. With its client-centric approach, the Digital Factory is staffed by the market’s sharpest and most capable FinTech minds”. Al Bahar added.

Global Expansion

Al Bahar emphasized that the continued expansion of the Group’s footprint represents its most significant competitive advantage, thanks to the unique offerings that sets NBK apart from its competitors. Therefore, international operations is an essential pillar in maintaining the Bank’s leadership and its continued growth as its contribution to the group’s net profit reached 28% despite the lower cost of risks in the Kuwaiti market, and its contribution also increased to 25% of the total operating revenue.

“We maintain our focus on expanding our operations and continue to heavily invest in the deployment of our digital offerings across our main markets, especially Egypt and Saudi Arabia”, Al Bahar confirmed.

Speaking of the Egyptian market, Al Bahar pointed out that NBK is focused on building digital platforms to complement the traditional branch-based sales and service model. NBK Egypt is also focused on expanding its footprint in the Egyptian market as the country’s economy gathers further momentum in the rollout of the wide-reaching economic reform programme, as we maintain our focus on increasing our share of the burgeoning retail banking segment and continue to expand our presence throughout various Egyptian governorates.

As for the Saudi market, NBK is working on launching an unconventional banking model that will represent a fundamental pillar in supporting its expansion strategy in the Saudi market. Moreover, NBK successfully inaugurated two new branches as it maintains a permanent presence in three of the Kingdom’s major cities: Jeddah, Riyadh and Khobar. NBK Saudi is also targeting to capitalize on growing its Assets Under Management (AUM) through Watani Wealth Management Company.

As for the remaining international markets, Al Bahar indicated that NBK has established a unique banking framework which mainly maintains a strong emphasis on promoting cross-selling culture across the Bank’s locations and units through its international operations in 15 countries across 4 continents. NBK also continues to expand its presence in EU markets as it strives to support international trade between Europe and the regional countries through NBK France.

 Operational Excellence

Meanwhile, NBK-Kuwait CEO, Mr. Salah Al Fulaij said: “NBK had unique operational performance in 2019 as it successfully managed to achieve outstanding growth rates across our main business segments despite adverse headwinds that negatively impacted the non-oil sector and the delay in project award and execution, thanks to the continued development of the bank’s business model in the Kuwaiti market, our primary market, which constitutes 44% of total assets and 63% of net profits”.

Al-Fulaij pointed out that last year, NBK mainly focused on corporate banking services to maintain its dominant share in the local market through skillfully maintaining close relations with former and current clients thanks to its exceptional customer service and specialized professional advice, in addition to its international presences. Moreover, NBK Capital provides further support through the comprehensive and wide range of financing solutions and investment offerings, which are key elements in maintaining the Group’s leading position in financing mega deals.

“NBK continued to consolidate its position at the forefront of Kuwait’s oil & gas, as it remains the ‘house’ bank for lending to KPC and its subsidiaries as demonstrated by the KWD 350 million revolving facility it arranged in 2019”, Al-Fulaij added.

Al-Fulaij highlighted that Private Banking Group successfully maintained its leadership position as a leading provider of wealth management services in the Kuwaiti market with improved liquidity and significant increase in its AUM which enabled the Group to record strong growth in its revenues.

Technological Excellence

Speaking on digital banking products and services, Al-Fulaij confirmed that NBK has the best mobile banking applications across local and regional markets thanks to the continuous development and improvements efforts. In 2019, 17 new and updated services were launched, as Mobile app users can now book term deposits in various currencies and may also benefit from NBK Geo Alerts, the first of its kind service that allow customers to receive notifications about discounts, offers and NBK Rewards Points on their phone while shopping, in addition to further developing NBK Quick Pay. That was reflected in a significant increase of 55% in NBK Mobile users y-o-y, and Mobile users satisfaction rate jumped to 95%.

As for Social Corporate Responsibility (CSR), Al-Fulaij said: “We are very pleased that NBK has become the biggest contributor to CSR, and we are proud to be at forefront of all local and regional institutions that have introduced environmental, social and economic sustainability initiatives. Our CSR initiatives grew by approximately 11% in 2019, including our contributions to NBK Children’s Hospital, in addition to numerous initiatives covering various sectors, including: health, education, youth, environment, sports, and culture”.

Team Spirit

Al-Fulaij concluded his message by stressing on NBK’s role in achieving these accomplishments and maintaining its leadership position as a leading franchise in the private sector that attract talented and experiences employees as it continues to heavily invest in its human capital with over KWD 1.5 million spent last year towards training programs in cooperation with the most prestigious universities and institutes around the world including Harvard Business School and INSEAD.

Al-Fulaij also stressed that NBK’s strength stems from employing national manpower, as NBK brought its Kuwaitization ratio to 70.6%, exceeding regulatory requirements. Moreover, 45% of the workforce consists of female employees, which is an unprecedented achievement across the local and regional banking sector.



Kuwait: NBK Announces Winner of KD 125,000 in Al Jawhara Monthly Draw

03.03.2020

In a commitment to always provide customers with the best services and products as well as rewarding them, National Bank of Kuwait (NBK) announced Esraa Ali Abdullah Alhajeri as the winner of the KD 125,000 prize in Al Jawhara monthly draw for February 2020.

The draw was held live from the NBK branch at T4 at Kuwait International Airport and was attended by representatives from the Ministry of Commerce and Industry and NBK. Al Jawhara monthly and quarterly draws are supervised and audited by Deloitte.

Customers of Al Jawhara Account are automatically enrolled in the draws. For every KD 50 deposited into their account, they receive a chance to win KD 5,000 weekly, KD 125,000 monthly and KD 250,000 as the quarterly grand prize. If no withdrawal or transfers occur on the account during the required period, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

“Al Jawhara account is a pillar in our strategy that aims to spread a culture of saving among every segment of our customers.

The account also enables us to provide an exceptional banking experience to our customers by supporting them in saving as well as win and successfully plan for their future," stated Hisham Al-Nusif, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait, said.

“We are committed at NBK to rewarding our customers and providing them with the unique services, offers and prizes, and are very pleased to be announcing the winner in Al Jawhara’s monthly draw”, he added.


Al-Nusif affirmed that anyone can open an Al Jawhara Account by visiting the nearest NBK Branch, or directly through NBK Mobile Banking App and NBK Online Banking which is possible thanks to the bank’s digital transformation strategy which aims to enable customers to complete all their transactions online without the need to visit the branch.

NBK also announced the winners in Al Jawhara’s weekly draws for the month of February who were: Mohammed Jawad Mohammed Taqi, Ghanem Farag Salem Braisim AlThufiri and Musaed Hameed Mohammad Alazmi. 


Since 2012, the National Bank of Kuwait has rewarded loyal customers with a total worth of prizes up to KD 2,200,000 in the weekly, monthly, and quarterly Al Jawhara draws.

NBK is committed to introduce customers with a diversified set of offers and rewards that meet their aspirations throughout the year. It also offers them the most outstanding, disruptive and secure banking services.
 



Kuwait: Phenomenal show by JACC “Kuwait Calling”, sponsored by NBK

02.03.2020

As part of the bank’s continuous efforts to maintain the social and cultural institutions’ initiatives in Kuwait, National Bank of Kuwait (NBK) collaborates with Sheikh Jaber Al-Ahmed Cultural Centre (JACC) by sponsoring the Centre’s most phenomenal show of the season, Kuwait Calling.

NBK’s participation in Kuwait Calling reflects the bank’s distinguished legacy economically and socially. Kuwait Calling will run from March 11 until March 14, 2020.

NBK’s Public Relations and Communications Assistant General Manager, Manal Al Mattar, said that NBK’s sponsorship of Kuwait Calling is a gesture of recognition of the important and pivotal role that this leading cultural institution plays in promoting Kuwait’s culture and shedding light on its arts and rich heritage.

“Our CSR strategy focuses on supporting cultural activities that aim at building bridges between generations and different backgrounds,” she added.

“We trust that cultural and historical related events will attract a large segment of the society. It is our duty as a leading institution to spread cultural activities as doing so engages the youth with Kuwait’s multi-faceted history in a completely new and innovative manner.”

Over the past six and a half decades, NBK has committed itself to supporting social and cultural ceremonies in Kuwait as part of its social responsibility. As a leading and prestigious institution, NBK has a track record of serving and supporting the Kuwaiti society. Its partnership with JACC supports promoting the richness of Kuwait’s history as it is expressed through dance, music and technological innovations such as projection mapping and motion capture suits that together will tell the story of Kuwait. 

With its inspiration firmly rooted in innovative music derived from Kuwait’s rich past and modern dance, “Kuwait Calling” will transport audiences on a time-travelling journey.

Starting from the desert origins of Kuwaiti culture to the sea and back to the city and current-day civilization, the show will create a story that is both historical and fantastical through three different phases: Emergence in the desert, opportunity at sea and finally arriving at civilization, Kuwait’s people.
Everyone attending Kuwait Calling will be seated outdoors, facing the glimmering walls of JACC’s jeweled buildings.

While the story is about Kuwait, the merging of motion capture technology, projection mapping, music, dance and the architecture of the Centre’s buildings make Kuwait Calling an unmissable show that is for all ages, backgrounds and nationalities.

JACC is a multidisciplinary public space that strives to entertain, educate, engage and enlighten everyone in Kuwait. It offers a range of events in music, theater, film, workshops and spoken word for every generation.

JACC provides a space for dialogue to share and showcase skills and knowledge and it also demonstrates the cultural aspirations of Kuwait by hosting, producing and presenting various types of local, regional and international artistic and cultural events.

JACC is a direct reflection of the rich cultural heritage of the State of Kuwait, which has always been open to the international community, extending its reach to world cultures and arts.
 



Kuwait: NBK Welcomes Customers at its Airport Branches during the National Holidays

23.02.2020

Serving customers round-the-clock, National Bank of Kuwait (NBK) remains at their service throughout the National and Liberation holidays at its Kuwait International Airport branches located in T1 and T4, giving them access to the various banking services available at other branches across Kuwait.

The branches exclusively carry Multi-Currency ATMs to allow travelers to withdraw from six currencies that are the Kuwaiti Dinar, US Dollar, Euro, British Pound Sterling, UAE Dirham, and Saudi Riyal. The ATMs are conveniently located between the departure gates and the arrival area, serving all travelers whether they are NBK customers or not.

The bank will also have Mobile ATMs placed in a number of areas around Kuwait during the National and Liberation days, in addition to the Interactive Teller Machines (ITMs) which are available every day from 9 am to 11 pm at Kuwait International Airport T4 and The Avenues.

NBK has also made it possible to withdraw in Saudi Riyal and Bahraini Dinar at the Multi-Currency ATMs located at the Nuwaiseeb border crossing.

In addition to the branches and ATMs, NBK has made available toll-free numbers for all customers to contact the bank 24 hours, seven days a week while traveling, responding to their queries about any service while ensuring they enjoy a safe and comfortable holiday. The numbers are available in nine countries and for free at any time of the day. The countries in which these numbers are available are: US, UK, Canada, France, Germany, Turkey, Italy, Spain and UAE.  Customers can also contact the bank anytime through the NBK WhatsApp at +965 1801801.

Customers will continue to manage their accounts and finances and benefit from all the value-added services and solutions available on NBK Mobile Banking and NBK Online Banking. NBK Contact Center will also be available to customers round-the-clock to serve their needs and answer their questions.

Ghadeer Al-Awadhi, Assistant General Manager of Consumer Banking Group, National Bank of Kuwait, said: “I would like to congratulate our customers on the occasion of the National and Liberation days of Kuwait and assure them that we will stay at their service around the clock at our airport branches during these holidays, in addition to having our ATMs ready for the increasing number of withdrawals by enhancing them with the latest technology for an even higher level of security.”

Al-Awadhi added: “We make sure at NBK that our customers enjoy a pleasant travel experience during the holidays by providing them with services that guarantee withdrawals in the main currencies while staying in direct contact with us through our call center and meeting all their banking needs at our airport branches.”

Al-Awadhi added: “We monitor our ATMs and ensure they are filled whenever they drop below the limit, especially in locations where our customers tend to withdraw the most such as shopping malls, markets and leisure parks.”

Providing convenience and reliability when travelling, NBK continues to offer its customers a wide range of exclusive services for their specific needs when they travel. These services accompany customers from the moment they get on their flight and until they land safely in Kuwait.

NBK continues to maintain its leadership position in the banking sector supported by the largest local banking network comprising of 68 branches in Kuwait, in addition to an extensive network that exceeds 13,500 Point of Sale devices, including more than 11,700 NFC-enabled devices, the largest in Kuwait. NBK also has the largest network of ATMs owned by a bank in Kuwait, with 327 ATMs, including more than 100 CDMs.



Kuwait: NBK Offers Largest NFC-capable POS Network in Kuwait

22.02.2020

Aiming to provide its customers with the most rewarding, seamless and secure payment experiences, National Bank of Kuwait (NBK) said 86% of its points of sale (POS) network is currently NFC-enabled as it seeks to increase the NFC technology penetration to 95% in 2020, thus offering Kuwait’s largest NFC-capable POS network.

The near-field communication (NFC) technology enables customers to make contactless payment at ATMs and POS terminals.

On this occasion, Hisham Al-Nusif, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait, said, “We continuously seek to fulfill the needs of our customers by introducing the most innovative and top-notch banking services that comply to the highest global standards, and that are in line with our digital transformation strategy and supported by our leadership as a provider of advanced digital banking solutions locally and regionally.”

“We are committed to providing our customers with easy-to-use and disruptive payment solutions; that’s why we seek more penetration of the NFC-enabled devices as they provide faster and more secure payment options,” Al Nusif added.

NBK is constantly introducing enhancements and new solutions that aim to enrich the banking experience of our customers and where they can learn about new digital payment services that complement their lifestyle, Al Nusif confirmed.

The bank is also committed to providing customers the most advanced payment solutions, having launched two new services recently: Fitbit Pay and Garmin Pay. The first bank in Kuwait to offer these services, Fitbit Pay and Garmin Pay provide customers with an easy and secure one-touch payment and enable customers to make contactless payments via select Fitbit and Garmin devices.

NBK continues to enhance its position in the banking industry by maintaining the largest network of banking services in Kuwait, which comprises 68 branches, more than 13,500 Points of Sale (POS), including more than 11,700 NFC-enabled devices. NBK also has the widest ATM-owned network with over 327 ATMs, including more than 100 Cash Deposit Machines (CDM).



Kuwait: Traveling The World is Easier & More Enjoyable with NBK Seasonal Deals

17.02.2020

Launching exclusive and unique offers all year long to satisfy the needs of its customers in line with their interests and preferences, the National Bank of Kuwait (NBK) introduced a new season of these exclusive offers and discounts tailored for travelers when using their eligible NBK Credit or Prepaid Cards to book for flights this year.

The new offers and discounts give NBK Customers the opportunity to travel to any destination in the world and onboard leading airlines while enjoying up to 20% discounts on tickets when paying with their eligible NBK Credit or Prepaid Cards.

Kuwait Airways

NBK Customers avail to a 10% discount when booking a flight on Kuwait Airways and on any cabin class including first, business and economy. Customers can book with their eligible NBK Credit or Prepaid Cards on the dedicated link and travel until 1st July 2020.

British Airways

NBK Customers receive up to 15% discounts when booking a flight on any cabin class on British Airways with their eligible NBK Credit, Debit or Prepaid Cards. They also receive a 10% discount on First Class flights from Kuwait to UK, Europe, USA and Canada. Reservations can be made on the dedicated link while the travel period is valid until 30th June 2021.

Emirates Airline

NBK Customers will also enjoy exclusive discounts when travelling with Emirates Airline and booking with their NBK Credit, Debit or Prepaid Cards. Customers receive a discount of 12% on Business Class and 6% on First Class when traveling on regular fares to all Emirates destinations, excluding Jeddah and Madinah. Customers can purchase tickets from the Emirates Airline dedicated link using the promo code KWNBK17. Travel period is valid until 30th October 2020.

Etihad Airways

Customers can purchase tickets on Etihad Airways on the dedicated link with their NBK Credit or Prepaid Cards to avail for a 10% discount on first, business and economy classes. Travel period is valid until 30th April 2022.

Jazeera Airways

NBK Credit and Prepaid Cardholders also avail to up to 12% discount on Business Class for flights to Cairo only and up to 15% discounts on Economy Class when travelling with Jazeera Airways. Customers can purchase tickets from the Jazeera Airways dedicated link using the promo code NBK20. Travel period is valid until 31st March 2020.

KLM – Royal Dutch Airlines

NBK Customers receive a 15% discount on Business Class and 20% on Economy Class when purchasing a ticket with KLM on the dedicated link. Customers avail to the discounts using the promo code KLM4NBKECO for Economy Class tickets, and the promo code KLM4NBKBUS for Business Class tickets. Travel period is valid until 31st December 2020.

Commenting on the exclusive discounts now available to customers, Ghadeer Al-Awadhi, Assistant General Manager of Consumer Banking Group, National Bank of Kuwait said: “We are always looking for ways to reward our customers with the most attractive and exclusive offers while ensuring we provide them with these offers on services and products that satisfy their needs. Our seasonal offers in this first quarter of the year reveal exceptional discounts reaching 20% on travel tickets onboard the world’s most popular airlines. We have no doubt that our customers will enjoy a unique travel experience with these discounts.”

Al-Awadhi added: “NBK is constantly introducing unique offers that enrich the banking experience of our customers. We promise many more offers to come, all of which will be tailored to their needs and specific lifestyle requirements as they came accustomed to receiving in 2019. We are focused on ensuring their aspirations are heard and that our offers complement them.”

Al-Awadhi highlighted that the NBK Credit and Prepaid Card offer their holders an array of privileges and exclusive promotions that enable them to enjoy a unique lifestyle at all times.

NBK offers a wide variety of banking products and services that are tailored to the lifestyle of customers. Customers can choose between NBK’s Credit Cards that are designed to meet their different needs and provide them with an array of benefits and rewards.

You can visit nbk.com to learn more about NBK Credit Cards and their features.



Kuwait: NBK sponsors Kuwait Science Club’s eighth Science and Engineering Competition

17.02.2020

National Bank of Kuwait (NBK) sponsored Kuwait Science Club’s eighth Science and Engineering Competition for developing skills and scientific research for youth. It has 22 fields and is held under the patronage of his highness Sheikh Nasser Al Mohammad Al Ahmad Al Sabah.

NBK’s sponsorship comes in line with the Bank’s keenness on adopting and encouraging youth to innovation and scientific research, referring to the events importance in investing in Human capital.

NBK Public Relations Manager, Talal Al-Turki, said that NBK believes in the importance and value of this competition in encouraging and developing young talents. “It is important to encourage scientific research and support students’ creativity.”

Al-Turki noted that the competition goes in line with the bank’s vision and strategy towards national talents and youth. NBK believes in the importance of developing the spirit of creativity among students and youth in the science and technology fields, by encouraging them to do more research and develop themselves through competitions.

Al Turki added: “Our students need to do more researches and innovate in a competitive environment that saturates their interests”.

The competition is considered the biggest competition of its kind in Kuwait. It contains 22 participating researches and projects. It targets male and female students of high schools to practice scientific research and innovation.

Students will be presenting a scientific project in science or technology, engineering, or mathematics field, which contributes in solving one of the society’s problems through scientific research or engineering design. A competent jury will evaluate all submitted projects.

In the end, an awarding ceremony is held to honor the participants and winners. The registration of the competition continues throughout the year.



Kuwait: NBK Enables Customers to Win Dream Trip to UEFA Champions League 2020 Finals

17.02.2020

As part of its commitment to provide customers with exclusive experiences all-year-round, the National Bank of Kuwait launched its annual UEFA Champions League campaign in collaboration with Mastercard to enable customers to enter a draw and win a fully-covered trip to the semi-final and final matches of the UEFA Champions League 2020 in Istanbul, Turkey.

NBK customers automatically enter the prize draw when using their eligible NBK Mastercard Credit Cards. For every KWD 1 spent locally, customers receive one entry into the draw, while every KWD 1 spent at restaurants, cafes and food delivery platforms gives them two entries and every KWD 1 spent internationally gives them three entries. In addition to these entries, this year’s campaign enables customers to maximize their chances of winning a trip by receiving 100 bonus chances for correctly predicting the winning team in the UEFA Champions League matches through the dedicated page on nbk.com.

NBK Mastercard Credit Cardholders will have the chance to win one of the four trip prizes, two of them to the semi-final matches and another two to the final match.

All four winners will be announced during the draw held on April 7th, 2020. Each winner will receive an all-expense paid trip for two people. Each trip package will include business class roundtrip air tickets, semi-final or final match tickets, 5-star hotel accommodation, free transportation, in addition to a cash prize of KWD 1,000 that will be deposited in the winner’s credit card account.

Speaking of the campaign, Hesham Al Nusif, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait said, “We are always committed to rewarding our customers with exceptional and exclusive prizes throughout the year, while providing them with an array of unique products and services. Our aim is to consistently enable them to enjoy a rich and advanced banking experience."

“NBK offers its customers the most exclusive rewards in Kuwait. We provide them with diversified promotions that are in line with their needs and our position as a provider of outstanding rewards campaigns," Al Nusif added.

“NBK and Mastercard continue to partner in unique campaigns that have received positive responses from customers, and launch once again this campaign to ensure our winning customers enjoy an exceptional trip, luxurious accommodation and an overall unique experience in the globally awaited UEFA Champions League,” Al Nusif concluded.  

Somu Roy, General Manager, Qatar, Kuwait and Iraq, Mastercard said, “We are proud to partner with our longstanding partner, National Bank of Kuwait, to offer cardholders in Kuwait a truly priceless experience that will bring their love for the beautiful game to life. Mastercard has been closely associated with UEFA for more than 25 years, and we are delighted to share our passion for football with NBK’s most ardent fans.”

The eligible NBK Mastercard Credit Cards for the UEFA Champions League campaign are: NBK World Elite Mastercard, World Mastercard, Miles World Mastercard, Platinum Mastercard, Laki Titanium Mastercard and Titanium Mastercard Credit Cards.

NBK Mastercard Credit Cards offer a number of privileges including the NBK Rewards Program covering more than 850 participating outlets, free access to airport lounges around the globe, free travel insurance, NBK Secure Shopping, free valet parking, local concierge service, and many other exclusive offers.



Kuwait: NBK organizes Umrah trips to its employees and their families

06.02.2020

National Bank of Kuwait (NBK) has organized the annual Umrah trip to Al Bayt Al-Haraam for the bank’s employees and their families as part of its annual social activities, in line with the bank’s endeavor to spiritually strengthen the one family approach adopted by NBK.

“NBK has been organizing this trip for nearly 20 years as part of its initiatives and social activities that the bank strives to organize for its employees in order to enhance the spirit of family togetherness." Yacoub Al Baqer, NBK Public Relations Officer said.

Al Baqer added that employees from various departments and their families have joined this trip to perform the Umrah trip, inclusive of a visit to Medina and the Prophet's Mosque, mountain of Uhud and the burial site of Uhud battle’s martyrs, in addition to visiting the first mosque ever built in Islam, Masjid Quba, then conclude by visiting the Holy Mosque in Mecca.

He also pointed out that the organization of the Umrah trip falls within the annual programs framework that NBK develops for its employees. NBK has organized a number of beneficial religious meetings and seminars that shed light on the bright stages of Islam and Islamic Sharia.



Kuwait: NBK organizes “NBK Digital Talks” at Al Shaheed Park

05.02.2020

National Bank of Kuwait (NBK) organizes “NBK digital Talks” at Al Shaheed Park, as part of the bank’s continuous efforts to support the social and economic development in Kuwait.

The first “NBK Digital Talk” took place last Tuesday 28th of January 2020 at the Multipurpose Hall in Shaheed Park. The speakers Abdulaziz Al-Loughani, CEO, Floward, Ali Al-Matrook, Managing Director, TONS and Nasser Al Humaidi, CEO Upayments. NBK will be arranging different digital events all the year round as part of its support to and partnership with Al Shaheed Park.  

NBK’s Public Relations Manager, Yaqoub Al Baqer, said that NBK will be organizing a number of events at Shaheed park in line with our digital strategy that aims to creating a digital community between NBK and its customers.

Al Baqer noted that as part of our annual support and partnership with Al Shaheed Park, NBK chose this year to lead the change and arrange digital Talk events.

 “Part of NBK’s commitment to sustainability and to provide our community and customers with responsible products and services, we are committed to creating digital engagement with our customers,” he added. “This improves our customer satisfaction, increases resources efficiency, helps in creating a digital community and empowering SMEs to embrace the technological developments to stay in the race.”

Al-Baqer added “NBK Digital Talks will allow our Business Banking customers to share their success stories and emphasis the role that NBK has played in their success”. These events are held in collaboration between NBK Business Banking, NBK Digital Factory and other digital departments in the bank.

It is worth mentioning that Al Shaheed Park is managed by LOYAC. The park management’s vision is to help in enhancing the cultural and civilized dimensions of the country, as well as support the development of the heritage.



Kuwait: NBK Announces Winner of KD 125,000 in Al Jawhara Monthly Draw

04.02.2020

In a commitment to always provide customers with the best services and products as well as rewarding them, National Bank of Kuwait (NBK) announced Ahmad Abdulhadi Marzouq Ahmad as the winner of the KD 125,000 prize in Al Jawhara monthly draw for January 2020. The draw was held live on FM 88.8 Kuwait Pulse, with the attendance of representatives from the Ministry of Commerce and Industry and NBK. Al Jawhara monthly and quarterly draws are supervised and audited by Deloitte.

Customers of Al Jawhara Account are automatically enrolled in the draws. For every KD 50 deposited into their account, they receive a chance to win KD 5,000 weekly, KD 125,000 monthly and KD 250,000 as the quarterly grand prize. If no withdrawal or transfers occur on the account during the required period, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

"We are pleased to be announcing Al Jawhara winner in this monthly draw. This account is ideal for every member of the family as it is an efficient account to earn interest, grow savings as well as plan for the future," stated Hisham Al-Nusf, Deputy General Manager of Consumer Banking Group, National Bank of Kuwait.

“Al Jawhara Account offers many services and benefits, and every account holders have the chance to win”, he added.

Al Nusf affirmed that anyone could open an Al Jawhara Account by visiting the nearest NBK Branch, while NBK Customers can open an account through NBK Mobile Banking or NBK Online Banking.

He further said that NBK continues to work on rewarding its customers and providing them with a unique banking experience that is advanced and secure.

 

NBK also announced the winners in Al Jawhara’s weekly draws for the month of January who were: Esraa Khudhair Ahmad Khdhair Abdullah, Zaher Yousef Mahmoud Alhamadi and Fadhah Sulaiman Jassim Alghanim.

Since 2012, the National Bank of Kuwait has rewarded loyal customers with a total worth of prizes up to KD 2,200,000 in the weekly, monthly, and quarterly Al Jawhara draws.

NBK is committed to introduce customers with a diversified set of offers and rewards that meet their aspirations throughout the year. It also offers them the most outstanding, disruptive and secure banking services.



Kuwait: NBK First Bank to Launch ‘Garmin Pay’ Service in Kuwait

03.02.2020

National Bank of Kuwait (NBK) announced the launch of “Garmin Pay” service, which enables its customers to make payments at a touch on their wearable Garmin Pay-compatible watch. The new Garmin Pay service comes as part of NBK’s continued efforts to provide its customers with top-notch, digitalized payment solutions that meet their aspirations and complements their unique lifestyle.

NBK is the first bank in Kuwait to offer contactless payments on Garmin watches, further emphasizing on its leading position as a provider of high-tech services and disruptive payment solutions.

Customers are required to add the details of their NBK Credit Cards to the compatible device to activate the service and then enjoy making fast and easy payments via their wearable device.

“We are happy to announce the launch of this new service, which came in line with NBK's efforts to introduce its customers with easy-to-use, fast, innovative and time-saving payment solutions. We are always looking for more unique and exceptional banking services that cater to the needs of all our customers," stated Mohammed Al Othman, General Manager of Consumer Banking Group, National Bank of Kuwait commenting on the new service.

"Garmin Pay is a payment solution specially designed for people who are always on the move. Customers can use this service in their daily purchases at retailers that support contactless payments," Al Othman added.

"NBK is always keen on providing its customers with innovative and full-fledged banking solutions by expanding its product base and while ensuring more secure and easier services. The bank always thrives to build strategic partnerships with the leading global service providers to offer the safest and most disruptive banking services. This is part of its well-established position locally and in the GCC region as the top provider of the most advanced financial services," Al Othman noted.

“We are celebrating the launch of Garmin Pay, the innovative payment service, for the first time in Kuwait, in coordination with NBK, the top bank in the Middle East, which has a leading position locally and regionally. This service will represent a qualitative transition in users’ lifestyles as the smart watch will stand as a GPS navigator, a mobile notification center, a sports mate and a wallet,” stated Ahmad Al-Ameeri, General Manager of Seas & Deserts Group, the exclusive agent of Garmin firm in Kuwait.

“Our company always takes the lead to introduce its customers and the Kuwaiti market with the top-notch and most disruptive services. Launching Garmin Pay in coordination with a distinguished partner like NBK came within this policy," he stated, adding that "our partnership with NBK is well-established; their confidence in our products and our services is a reflection of a long-term strategic partnership."

NBK has successfully maintained a long-standing leading regional position, thanks to offering the highest-quality banking services, in addition to its effort to provide the top-notch and the most innovative payment solutions to meet customers' ever-changing needs.



Kuwait: NBK won 'Best Customer Service Bank', 'Best Social Responsibility Program' Excellence Awards

30.01.2020

National Bank of Kuwait (NBK) was awarded with the Excellence in the Corporate Social Responsibility Programs and also received the Best Customer Service Bank Excellence Award in Kuwait by Kuwait's Public Relations Association during the conclusion ceremony of the Kuwait Public Relations and Customer Service Prize.

The event was been held at Jaber Al-Ahmad Cultural Center (JACC) under the patronage of His Highness Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah.

The awarding ceremony witnessed the attendance of the Minister of Social Affairs Ghadeer Aseeri, and Head of Kuwait’s Public Relations Association Jamal Al-Nasrullah.

"These two excellence awards represent a testimony of NBK's leading position as the largest and the most prominent financial entity in Kuwait, which was committed to launching an array of services, initiatives, and products for both customers and the whole society," stated Mohammed Al Othman, General Manager of Consumer Banking Group, NBK.

In addition, the best customer service award is recognition of NBK's keenness to exceed its customers' expectations by offering his clients highly competitive services and banking products, and through fulfilling the top-notch and most modern requirements including the mass media penetration and the introduction of digitalized services, Al Othman added.

Kuwait Public Relations and Customer Service Prize is gaining momentum due to compliance with the global standards, assessed by international experts, said Al Othman, adding that these trophies encourage companies and other institutions to maintain their leadership and pursue their development plans.

"NBK boasts its track-record of social initiatives; these prizes encourage us to proceed with our efforts to develop these initiatives and serve the society," NBK Public Relations and Communications Assistant General Manager, Manal Faisal Al Mattar, said.

Throughout the year, NBK has sponsored several useful social programs in fields of healthcare, childcare, social development, environment, sports, in addition to awareness campaigns, which boosted its leading position as the top contributor to the social responsibility programs in Kuwait and the sustainable development in light of Kuwait's development plan, Al Mattar noted.

NBK recorded a robust performance in terms of sustainability in an array of services, and initiatives in several fields including environment, healthcare, society and education.

Kuwait’s Public Relations Association dedicates this prize to shed light on the distinguished efforts and achievements of companies and organizations in the fields of public relations and customer service across all industries in both public and private sectors. The event also featured a number of workshops about the strategies of PR and customer service targeted at employees of ministries and organizations.



Kuwait: STC inks KWD 40 mln financing agreement with NBK

23.01.2020

National Bank of Kuwait (NBK) and Kuwait Telecommunications Company (STC) inked a KWD 40 million worth of a long-term financing agreement.

The 10-year financing will go for implementing operating expansionary plans and settling capital expenses.

The agreement signing ceremony was attended by Maziad Al Harbi, Chief Executive Officer at STC, Salah Al Fulaij, Chief Executive Officer at NBK-Kuwait, Mohammed Al-Assaf, Chief Financial Officer at STC, and Ali Fardan, General Manager at NBK-Bahrain.

"I am conveying my thanks to NBK executive members for their endeavours to conclude the agreement, which came as a result of long-term mutual cooperation and confidence," Al Harbi indicated.

"As STC launches the new brand, the financing agreement came within its strategy of sustainable operating growth and in line with our organic expansion policy, as the financing facility will cover STC's operating and capital expenses for future business blueprints," Al Harbi added.

"We will save no efforts to provide our customers with full-fledged and better-than-expected services and offers, and enhance our digitalized products in a way that will benefit shareholders," he noted.

"NBK is the primary option for bankrolling the major transactions and ventures of private companies in Kuwait thanks to its immense balance sheet, proven trackrecord and its well-established position in the banking industry," stated Al Fulaij.

Signing the agreement underscores NBK's strong, long-term ties with STC, Al Fulaij added.

"We seek to boost our presence as a provider of high-profile banking services to the local companies, thanks to our strong ties with our customers, exceptional customer care, wide-scale operations, and our diversified top-notch product base," he noted.

 

Local market dominance, wide-scale international operations

NBK is Kuwait's largest financial institution with a market dominance in the commercial banking market. NBK has been consistently awarded the highest credit ratings of all banks in the region from Moody’s, Standard & Poor’s, and Fitch Ratings. NBK Group has the largest network of local and international branches, covering four continents around the world and spread across China, Geneva, London, Paris, New York, Singapore, in addition to its regional hubs in Lebanon, Jordan, Egypt, Bahrain, Saudi Arabia, Iraq, Turkey and UAE.

High-Profile Services, Proven Track-record

STC strives to introduce its corporate and retail clients with an array of outstanding products and services that meet their aspirations. It offers a distinguished client experience around the clock in fields of telecommunications, entertainment, digital services and data transfer.

STC lured private sector investments and managed to re-position the telecommunications industry as one of the most vital sectors in the global technology market. It provided the best wireless coverage in Kuwait, in addition to upgrading the local technological infrastructure.

STC has been revamping Kuwait's telecommunications market since 2008, including call tariffs. In 2016, STC became a member of the International Telecommunications Union (ITU). In 2018, the telecom operator became the first operator to offer the 5G services across several locations in Kuwait via the most-advanced network.



Kuwait: NBK sponsors “TAMAKAN” training program for fresh Kuwaiti university graduates

23.01.2020

National Bank of Kuwait (NBK) sponsors “TAMAKAN” training program for fresh Kuwaiti graduates, as part of the strategic partnership with “Creative Confidence”.

The program is an innovative training experience especially tailored for fresh Kuwaiti university graduates. It aims to support young Kuwaiti graduates to develop their skills, expand their capabilities and grow their knowledge in a way that will make them compelling candidates for employment.

NBK will be hosting the program and providing a real business challenge that participants will work on into the final stages of the training sessions. The program will start on the 10 February until 20 April 2020. TAMAKAN is a full-time commitment for 10 weeks, 5 days a week, from 8:30pm-3:30 pm.

NBK Public Relations and Communications Assistant General Manager, Manal Faisal Al Mattar, said, “NBK’s sponsorship and participation in the program comes as a part of its strategic partnership with Creative Confidence. NBK is dedicated towards supporting talented young graduates and empowering Kuwaitis”

 “TAMAKAN” is one of these initiatives that help invest and support young youths. NBK is looking forward to the outcome of the program and to seeing the participants moving into key leadership roles in their near future,” she added.

“NBK believes that investing in human resources is investing in our future. TAMAKAN program goes along with NBK’s initiatives to invest in Kuwaiti youth and support their aspirations,” Al Mattar noted.

In her turn, the Founder and Managing Director of Creative Confidence, Sumayah Mohamad Aljasem expressed her sincere thanks to NBK for sponsoring TAMAKAN. “ we are proud of this strategic sponsorship that results in supporting and investing in the Kuwaiti youths”

Al Jasem added that graduates will gain real, relevant experience and develop their skills without the commitment of a job. They will get exposed to the latest methods and tools that will help them in designing solutions and shaping ideas in any field.

TAMAKAN Program offers recent graduates a unique development opportunity before starting their first job. TAMAKAN is organized by Creative confidence in collaboration with NBK. Creative Confidence is a Kuwaiti based consulting and training company that specializes in creativity, innovation and collaboration training.



Kuwait: NBK Participates in the Sixth Edition of the “Innovation Challenge”

22.01.2020

National Bank of Kuwait (NBK) announced that it will be participating in the sixth edition of the Innovation Challenge Program organized by Kuwait Foundation for the Advancement of Sciences (KFAS) in collaboration with the Wharton University of Pennsylvania.

A ceremony was held to welcome the new program participants with the attendance of  Mr. Salah Al-Fulaij, CEO - NBK Kuwait and Mr. Emad Ahmed Al Ablani, General Manager, Group Human Resources at NBK.

The four-months program aims to develop innovative human capabilities in the private sector and foster a culture of creativity and knowledge growth to transform Kuwait's economy into a knowledge-based economy.

The program covers numerous topics and activities including the successful implementation of innovative initiatives, business model innovation, innovative delivery models and innovation tournament workshop. Moreover, participants will visit Silicon Valley companies in San Francisco, USA.

The Innovation Challenge program, launched by KFAS for the first time in 2015, is one of the most prominent executive training programs held annually, bringing together  a small group of selected companies to collaborate with prestigious business schools as they seek to develop new initiatives and projects that foster a culture of innovation within each company. Following the competitive application process, participants spend four months learning and training, as they explore innovative ways to make positive changes and add great value to their customer experiences.
 
NBK always strives to develop its human capital and enrich their experiences as they are the main pillar for the bank’s excellence and leadership. This is accomplished through constantly providing the world’s best specialized training programs that meet the highest industry international standards in order to encourage professional development and successfully position our workforce to take charge as future leaders.



Kuwait: NBK reports 2019 net profit of KD 401.3 million, increasing 8.2% Y-o-Y

20.01.2020

National Bank of Kuwait (“NBK”, the “Bank” or the “Group”), today announced its financial results for the year ended 31 December 2019. The Group delivered strong annual performance with net profit of KD 401.3 million (USD 1.3 billion) compared with KD 370.7 million (USD 1.2 billion) in 2018, increasing by 8.2% year-on-year.

Total assets in 2019 stood at KD 29.3 billion (USD 96.6 billion), increasing by 6.7%, with customer deposits increasing by 10.7% to reach KD 15.9 billion (USD 52.6 billion) and customer loans and advances growing by 6.8% to KD 16.6 billion (USD 54.6 billion). NBK’s Board of Directors has proposed the distribution of a cash dividend of 35 fils per share, representing 56.4% of net profit, in addition to 5% bonus shares.

The proposed dividend is subject to shareholders’ approval at the Annual General Meeting. Earnings per share (EPS) stood at 60 fils, as compared to 55 fils in 2018, and equity attributable to shareholders increased by 8.8% to KD 3.21 billion (USD 10.6 billion).

Nasser Musaed Abdulla Al-Sayer, NBK Group Chairman, commented: “2019 was another strong year as we delivered healthy profitability while maintaining a robust balance sheet – demonstrating the quality and diversity of both our operations and earnings.

The Bank remains firmly committed to New Kuwait 2035 and is taking confident steps towards supporting its delivery. These financial results are driven by the execution of our strategy for growth and innovation, while contributing to the country’s socioeconomic development.

A highlight of the year was the heavy oversubscription of our USD 750 million perpetual tier-1 capital securities issuance, which was well-received by global fixed income investors and reflects solid investor confidence in NBK.”

Net operating income grew by 1.4% to KD 895.5 million (USD 3.0 billion), while non-interest income increased by 7.0% to KD 206.3 million (USD 680.7 million). Our international operations continued to play an important role in mitigating Group-level risk and diversifying income from across geographies. The total bottom line contribution of international operations accounted for 28% of the Group’s net profit in 2019.

Isam J. Al-Sager, NBK’s Group Chief Executive Officer, said: “Despite operating conditions remaining below expectations, with a volatile oil prices environment, NBK recorded another set of strong results, as the breadth of its operations and the scale of its international footprint mitigated risks and ensured consistent profitability.

Non-oil GDP growth in Kuwait is projected to reach 2.5% in 2020, and the pipeline of scheduled project awards is healthy. There is a broad expectation that the year will bring positive operating conditions, as the government continues to stimulate economic activity and the appetite for credit improves.

 NBK is deeply committed to its digitalization strategy, in an effort to develop an established foothold in its regional markets. In 2019 we were proud to launch our in-house Digital Factory, which is playing a vital role in driving the progress of our digital roadmap. This will soon become a unique competitive advantage in the region.”

NBK’s asset quality metrics remained strong with the ratio of non-performing loans to gross loans at 1.10%, compared with 1.38% in 2018, and an NPL coverage ratio of 272.2%, compared with 228.1% in 2018. The Bank maintained healthy levels of capitalization, with a capital adequacy ratio of 17.8% at year-end, compared with 17.2% in 2018. This level of capitalization is aligned with the Group’s risk appetite and in excess of the Central Bank of Kuwait’s requirements.

Al-Sager concluded: “NBK’s strategy for 2020 will not deviate from its current trajectory. The Group will continue to increase the diversity of its income across geographies and segments, with the primary objective of achieving superior returns and offering exceptional service to customers.”

In 2019, NBK was recognized by Global Finance and The Banker as the Best Bank in Kuwait, as well as ranking in the World’s 50 Safest Banks list by Global Finance for the 14th consecutive time. The awards are evidence of NBK’s strong financial position, market leadership and of its ability to meet the ever-changing needs of its customers.



Kuwait: Kuwait Institute of Banking Studies Honors 20 Employees at NBK

20.01.2020

Kuwait Institute of Banking Studies (KIBS) has graduated 20 employees at the National Bank of Kuwait, who took part in the training programs organized by the institute for those working at the banking institutions.

The Professional Certificate Programs for 2018-2019 are accredited by the London Institute of Banking and Finance, one of the world's most prestigious institutions in the field of vocational education related to banking and financial services.

The certification ceremony was held at the Kuwait Foundation for the Advancement of Sciences (KFAS), at the Kuwait Chamber of Commerce and Industry, and under the patronage of His Excellency the Governor of Central Bank of Kuwait, Dr. Mohammed Y. Al-Hashel. The ceremony was also attended by Mr. Isam J. Al-Sager, Group Chief Executive Officer. Director General of the Institute of Banking Studies,  Dr. Yacoub Al-Rifai. Mr. Emad Al-Ablani, General Manager, Human Resources Group and Mr. Mohamed Al-Othman, Head, Consumer Banking Group, Mohammed Al Kharafi, General Manager- Operations Group at NBK.

The certificates which the trainees received included, Certified Bank Branch Manager (CBBM), Strategic Management Performance System Certificate (SMPS), Certified Manager (CM), Certified Bank Branch Operations Manager (CBBOM), and Risk Management Certificate (RMC).

"The bank's strategy encourages the employees to proceed with their studies and continue to develop their skills and knowledge. The bank has set scientific certificates and training courses, which the employees receive, among other criteria required to build career, attain promotion, and receive incentives," stated Emad Al-Ablani, General Manager – Group Human Resources at NBK.

“As a prominent financial institution, NBK is committed to help employees earn professional certificates and continuously improve their professional skills. These certificates are considered among the most internationally-applied learning tools, which help boost the professional capabilities of those working in the banking industry, in line with the global developments in the field," he added.
 



Kuwait: NBK Academy Welcomes the 23rd Batch of Fresh Graduates

14.01.2020

National Bank of Kuwait (NBK) recently welcomed to its annual “NBK Academy” program the 23rd batch and the first in 2020 of fresh Kuwaiti graduates who have successfully met the acceptance criteria specifically designed for this intensive program.

The NBK Academy Program, launched 12 years ago, has been supporting NBK’s strategy to employ, train and develop the professional skills of newly graduated Kuwaiti talents, in addition to attracting them to work in the financial services industry.
The fresh group of trainees was welcomed by Mr. Emad Al-Ablani, Head, Group Human Resources and Mr. Mohamed Al-Othman, Head, Consumer Banking Group, in addition to several officials from talent management and training and development divisions.

The program that will be delivered to 20 participants, extends over a period of 4 months and covers various aspects of banking operations including: banking principles, risk management, financial accounting, marketing, negotiation, consumer and commercial lending.

It is worth noting that the program’s content is subject to constant revision and update in order to keep pace with the latest research and studies in the global banking sector. New and innovative elements were recently added to the program, including design thinking and banking simulation as well as creativity and innovation in the banking environment.

NBK Academy reflects NBK’s vision to support sustainable human capital development as one of its top strategic priorities and a shared responsibility between the various governmental institutions and the private sector.

NBK Academy was inaugurated in 2008 with the aim to pave the way for newly Kuwaiti graduates to join the banking sector. The Academy provides graduates with the best training programs developed in cooperation with leading international institutions and universities to meet the demands of the labor market.  



Kuwait: NBK and LOYAC arrange a cultural trip to Cambodia

08.01.2020

National Bank of Kuwait (NBK) and LOYAC concluded their cultural trip to Cambodia. The trip goes with NBK’s support to LOYAC’s annual activities and events including the trips.

 A group of volunteers from different backgrounds ages between 14 and 18 participated in this trip which was designed to build the leadership skills in their personality. This 8 days trip included a group of social initiatives, interacting with different cultures, volunteering and donating. During this trip, Participants were introduced to the Cambodians’ different cultures and learn their daily life routine.

This support reflects NBK’s commitment to its Corporate Social Responsibility as well as the vital role it plays in supporting students, youths and self-building initiatives in Kuwait.

“Cambodia is truly an inspiring cross-cultural learning experience that added profound value to the young people involved”, said Asmaa Bin Hussain, NBK Public Relations Officer. “This is the first-time we go with Loyacers to Cambodia. We were happy to join Loyacers in lots of inspiring cultural trips around Asia and Africa.  In Cambodia , we visited Phnom Penh, Kampong Cham and Siem Reap. We hung out with the youth, contributed to the community and explored the treasures of its cities”.

  “NBK always strives to empower Kuwaiti youth to realize their potentials, build their personalities and motivates their ambition. This trip with LOYAC comes in line with our strategy to invest in youth and develop their capabilities,” Bin Hussain added.

Throughout the program, Loyacers and Cambodian youth were engaged in stimulating discussions about various aspects of each society to gain a deeper understanding of what makes our cultures unique and beautiful.  In addition, the trip included historic tours and urban adventures exploring the bazaars, and landmark.

LOYAC is a nonprofit organization that runs several programs for the youth to develop their professional skills, enhance their personal growth and help them find their sense of purpose by extending themselves to others.



Kuwait: NBK Group Human Resources discusses means to boost strategic partnership with KOC

06.01.2020

A staff mission from the Group Human Resources at the National Bank of Kuwait (NBK) has made a visit to the Kuwait Oil Co. (KOC) to discuss means to boost strategic partnership between both parties especially in field of development.


During the visit, NBK’s staff mission discussed the Group Human Resources’ business model, in addition to the bank’s development tools, best methods to enhance positive behavior as well as employees’ incentive plan. The mission also touched upon methods to bolster the teamwork, productivity, comprehensive quality system in addition to the best digital solutions.


Then, the staff mission comprising Anwar AlSabti, Team Leader – Personnel Services; Haneen Al-Mansour, Senior MIS Officer - Group Human Resources; Sarah Al-Rayes, Employee Relations Officer and Faisal Dashti, Manager in Foreign Corporate, Oil and Trade Finance Group, has paid a visit to KOC Ahmed Al Jaber Oil & Gas Exhibition. This exhibition represents a prominent cultural icon that helps the documentation of the oil history in Kuwait, in addition to the latter’s role in the petroleum industry.


NBK continues to play a key role for the oil sector companies, given its strong commitment to KPC and its affiliated units, together with its prominent role in developing the human capital in the state-owned entities, thanks to being the strategic partner to public sector.

 

The NBK is also keen on developing the human capital especially in the state-owned entities in line with its social responsibility framework. The NBK’s annual initiatives underline its profound strategy aimed at investing in the human resources, and further echo its primary role in the community service for decades.  NBK’s programs continue to reflect the leadership role it has undertaken for decades in the local sector.


Last year, the bank’s Human Resources completed the second phase of the training program held for employees of the Kuwait Petroleum Corporation (KPC) and its subsidiaries. The program was aimed at developing the technical skills of KPC employees and covered several business divisions including treasury, finance and accounting.



Kuwait: NBK Reveals Winner of the KD 250,000 Prize in Al Jawhara’s Quarterly Draw

05.01.2020

National Bank of Kuwait announced the winner of the KD 250,000 prize in Al Jawhara Account’s Quarterly draw for the month of December 2019. The winner, Amnah Abdullateef Mohammad Abduljader, was announced live on FM 88.8 Kuwait Pulse, in the presence of a representative from the Ministry of Commerce and Industry as well as representatives from NBK. Al Jawhara monthly and quarterly draws are supervised and audited by Deloitte.

Al Jawhara Account customers are automatically entered in Al Jawhara’s weekly, monthly and quarterly draws, giving them the chance to win KD 5,000 weekly, KD125,000 monthly and the grand prize of KD 250,000 quarterly. Every KD 50 deposited in the Al Jawhara Account gives customers one entry into the draw. The minimum opening amount for the account is KD 400 while the maximum amount that can be held is KD 500,000. Customers’ chances of entering the draws double for every KD 50 when no debits are done for a given period of time.

“We seek to reward our customers, especially Al Jawhara Account clients, with a diversified package of prizes throughout the year, in line with their interests. We also provide them with the safest and the most innovative banking services,” stated Bader AlJanah, Consumer Banking Group at National Bank of Kuwait, while commenting on the quarterly draw.

“We are committed to develop the money-saving culture among the different categories of the retail clients, which will reflect positively on our products and services. Al Jawhara Account is one of the key tools that boost the money-saving culture,” AlJanah added.

In addition to the draws, Al Jawhara Account gives customers access to many features and benefits which include a free NBK Visa Debit Card that can be used anywhere around the word,

Since 2012, NBK has rewarded loyal customers with prizes worth a total of up to KD 2,200,000 annually through its weekly, monthly and quarterly Al Jawhara draws.

In addition to its attractive and most innovative and safe products and services, NBK is committed to providing customers with ongoing offers and rewards in line with the needs and lifestyles of its customers.