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  • Important Notice on Online Transactions

    Dear Customers, For your protection, please note that you can now complete only 5 local online purchase transactions per day and the 6th transaction will be declined. Consequently, you need to wait till the next day to use your NBK Debit Card online for transactions. Read More

  • Important PIN Notice

    Dear Customers, For your protection, please note that you have three chances only to enter your PIN on ATMs, Point of Sale, Phone Banking and Online Purchases correctly, after which you have to contact NBK Call Center at 1801801 to unlock your card. Contact Us

  • Important Notice

    NBK will never ask you for your account number, card number, CVV, OTP/PIN numbers over the phone, Viber, WhatsApp or any other means. Please do not disclose your personal information to anyone. Learn more

News & Announcements

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Kuwait: NBK Enhances ATMs and CDMs for Customers to Enjoy Faster and More Convenient Services

23.10.2018

Focused on launching the latest safe and secure technology to improve the banking experience of its customers, National Bank of Kuwait introduces its newly enhanced Automated Teller Machines (ATMs) and Cash Deposit Machines (CDMs).

The new enhancements enable customers to enjoy cardless cash withdrawals by simply using their mobile number or Civil ID. Customers can also use the NBK Tap & Pay debit card or any NFC-enabled debit card to withdraw or deposit money with only a tap and without inserting their card in the machine.

In addition to these features, customers can also easily change their debit or credit card PIN number, update their Civil ID expiry date, transfer between accounts, request checkbooks and account statements and add beneficiaries who will be able to initiate cardless cash withdrawals in the same way.

“Once again, we are focused on delivering faster, more secure and convenient banking experience said Maitham Al-Salem, ATM Channel Supervisor, National Bank of Kuwait. “With the new Tap & Pay enabled feature and cardless transactions, customers can enjoy easy services through our machines.

They can withdraw money without their card and by simply using their Civil ID or phone number. The new features will help customers to complete many of their daily banking transactions without having to visit the branch”.

Al-Salem added: “We have dedicated time and effort to enhance our ATMs and CDMs to provide our customers with a better banking experience.

Our customers will not only save time and effort when using these new services, but will also benefit from features that meet their unique needs. We at NBK, continue to introduce services and enhancements that cater to their lifestyle and ensure they receive the best banking experience.”

Located across Kuwait, NBK’s ATMs and CDMs enable customers to deposit up to 100 notes at one time, 24 hours a day, 7 days a week, and immediately credit the amount into their account in a safe and secure way. NBK also provides customers with the convenience of mobile ATMs to easily withdraw cash. Moreover, NBK’s Multi-Currency ATMs at the airport allow customers to withdraw cash in six different currencies that are the US Dollar, Euro, British Pound Sterling, UAE Dirham, Saudi Riyal and Kuwaiti Dinar. 


NBK makes it even easier, more convenient and safer for customers to withdraw cash in Saudi Riyal when crossing the Nuwaiseeb borders with the multi-currency ATM. Both NBK and non-NBK customers can withdraw in Saudi Riyal when heading to Saudi Arabia and in Kuwaiti Dinar when returning to Kuwait.

Providing convenience and reliability in every step of the banking experience, NBK offers its customers a wide range of exclusive and innovative services and products to satisfy their unique needs and lifestyle.

 



Kuwait: NBK Participates in KFAS’ Fifth “Innovation Challenge”

12.01.2019

The National Bank of Kuwait (NBK) took part once again in the fifth “Innovation Challenge” program that is organized by the Kuwait Foundation for the Advancement of Sciences (KFAS) in collaboration with the Executive Education Center at the Anderson School of Management at the University of California, Los Angeles.

Launched in 2015 by KFAS, the four-month program aims to develop the innovative skills of the private sector’s human capital to enhance the culture of innovation and increase knowledge which in turn will contribute to transforming Kuwait's economy into a knowledge-driven economy.

Emad Al-Ablani, General Manager, Human Resources Group, National Bank of Kuwait, said: “Our participation in the Innovation Challenge stems from the Bank’s firm belief in the importance of innovation and the continued skill development to reinforce NBK’s leading position and in every sector at a regional level.”

Al-Ablani added that the Innovation Challenge program acts as an incubator where employees are stimulated to innovate. NBK has nominated a group of young Kuwaitis who will work together for four months on the development of innovative solutions in response to the challenge presented by this year’s program and in line with the Bank’s business nature.

Al-Ablani further praised the role of KFAS in promoting investments in technology and innovation by benchmarking to global experiences and benefiting from leading professional and academic expertise from around the world.

He added: “Holding the program for the fifth year in a row reflects the success and effectiveness of the program in keeping pace with the rapid advancements in digital transformation and in contributing to the development of innovative solutions away from the traditional tools which limit growth prospects in everyday business in the private sector.



Kuwait: NBK Specialized Hospital for Children Hosts Delegation from King Fahad Specialist Hospital in Dammam

08.01.2019

A delegation from the King Fahad Specialist Hospital in Dammam was hosted at the National Bank of Kuwait (NBK) Specialized Hospital for Children in a tour of the design of the building dedicated to the Stem Cell Transplant Unit.

The delegation comprised Engineer Ahmad Al Moussa, Head of the Planning and Equipment Department at King Fahad Specialist Hospital, Ms. Fatima Al Sihati, Nursing Services Officer and Orders Coordinator, and Engineer Bilal Al Shaaban, representing Malifesto International for Hospitals Equipment.

As part of the tour, Maitham Hussain, Director of the NBK Specialized Hospital for Children, gave a detailed presentation of the development phases of the Stem Cell Transplant Unit’s building, its operational processes which adopt international features and standards, and the various aspects of the building designed to cater to the requirements of daily operations of various divisions. He highlighted that the Hospital has a mission to serve patients and its building design places the needs of patients at the core of its facilities.

On their part, the delegation from the King Fahad Specialist Hospital praised the advanced technologies that have been adopted in the design of the building and optimal usage of spaces and service areas to ease the movement between the facilities.

The delegation also commended the respect of the environment and climate in the design, taking into consideration the direction of the sun and wind which affects the operations of the building and equipment specifically in Kuwait’s unique climate.

NBK Specialized Hospital for Children inaugurated its Stem Cell Transplant Unit in May 2017. The Unit is divided into outpatient clinics, a blood transfusions division, wards for day care and chemotherapy, a division dedicated to the Blood Bank, in addition to the stem cell transplant ward. The Unit entered into operations in phases to guarantee quality standards in cancer care and stem cell transplant.

The Stem Cell Transplant Unit is the first unit in Kuwait for stem cell transplant dedicated for children under the age of 16 years, and is the largest initiative of its kind in the local private sector.

 



Kuwait: Executive Management of NBK Meets with the National Union of Kuwaiti Students – USA

06.01.2019

With a growing commitment to the youth of Kuwait, offering its support within the banking sector and beyond, the Executive Management of the National Bank of Kuwait recently hosted a luncheon for members of the National Union of Kuwait Students (NUKS) - USA Branch and Kuwaiti students who are studying abroad.

The luncheon held discussions with the NUKS - USA members and Kuwaiti students about their banking needs that the Bank can provide to support their studying experience outside of Kuwait.

NBK presented the products and services it has carefully developed to cater to the unique and fast-paced lifestyles of the younger generation, and especially when living outside their home country.

The Bank also discussed the latest introduced updates to enhance NBK Mobile Banking App, ensuring the highest technological standards and features that allow customers to manage their accounts and complete transactions easily.

Speaking of the fruitful luncheon, Mohammed Al Othman, General Manager of Consumer Banking Group, National Bank of Kuwait said, “NBK places significant importance to serving the youth and we are glad to have had the opportunity to meet with the NUKS members and Kuwaiti students studying abroad.

NBK always listens to students and the younger generation to ensure we tailor products that meet their banking needs.”

Al Othman added, “NBK provides many easily accessible services to the youth in addition to holding activities and campaigns all year long to offer them promotions and rewards.

The Bank also offers services that ease their banking experience when traveling or living abroad, all available in 15 international branches and through toll free numbers available for customers to connect with the Bank while traveling.”

Customers can connect for free with NBK through the toll free numbers available in nine countries.

The numbers are available in the most popular travel destinations: UAE, USA, UK, Canada, France, Germany, Turkey, Italy and Spain.

The Bank launched new services on the NBK Mobile Banking Application, introducing e-payments through which customers can make hassle-free electronic payments anytime, anywhere and for service providers in Commercial Liabilities, telecom and entertainment.


The bank recently launched also on its Mobile Banking Application the NBK Quick Pay service which is a fast and easy way to receive money, pay bills and transfer due amounts to friends, anytime and anywhere, even on weekends and official holidays.