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  • Important Announcement

    Dear Customers, On the occasion of the Holy Prophet’s Birthday, National Bank of Kuwait will be closed on Thursday 21 October 2021, with the exception of the branches at Kuwait International Airport and Grand Plaza, The Avenues. Duty will resume on Sunday 24 October 2021. NBK will continue providing its banking services via ITM service at the Avenues & T4 Airport Branches as well as on its electronic channels 24/7: NBK Mobile Banking, NBK Online Banking, nbk.com, NBK Call Center and NBK WhatsApp on 1801801 and NBK’s social media channels. NBK wishes you a happy holiday.

  • Important Notice

    NBK will never ask you for your account number, card number, CVV, OTP/PIN numbers over the phone, Viber, WhatsApp or any other means. Please do not disclose your personal information to anyone. Learn more

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Kuwait: NBK Opens Its Newest Advanced Self-service Branch at Khairan Square

12.10.2021

As part of its continuous efforts to provide the most advanced, top-notch banking services, National Bank of Kuwait (NBK) announced the opening of its newest advanced self-service branch at Khairan Square, which features exceptional banking services and solutions that enable customers to conduct all their transactions quickly and easily, using state-of-the-art interactive devices.

NBK Customers will be able to conduct their transactions by themselves 24/7, as the branch embraces ATM, CDM and ITM. In addition, the bank is offering a conference room for customers to meet with officers, through NBK Mobile Banking, NBK Call Center, or by scanning the QR code at the branch and booking an appointment, from 10 am to 10 pm, all week round.

The new branch also features screens displaying all new and revamped services, and available offers, as well as meeting spaces all encompassed in a modern design to ensure customer convenience and a unique banking experience.

The new branch underscores NBK’s care to ensure customers’ convenience while conducting their banking transactions; starting from the design embracing the latest technologies, and the display screens available all over the branch.

On this occasion, Mr. Mohamed Al-Othman, GM - Consumer Banking Group at National Bank of Kuwait said: “The new branch reflects our keenness to provide top-notch and exceptional banking services to our customers to ensure offering them banking solutions that are on par with the latest international standards. This comes in line with our efforts to implement the Group’s digital transformation roadmap, which aims to strengthen our position as a leading provider of digital banking services.”

Khairan Square Branch located in Khairan, in conjunction with The Grand Avenues Branch, are considered as a revolution to the concept of traditional banking branches. Starting from the design and the mechanism of providing interactive services and adopting state-of-the-art technological solutions, these branches represent a qualitative leap in the way of providing banking services and a milestone in our digital evolution journey, he added.

Al-Othman highlighted that NBK strives to provide the utmost benefit to its customers through its strategy aiming to create integration between its branch network covering all areas in Kuwait, and its advanced digital offerings. This comes in line with its digital transformation roadmap, which opens the way to offer customers a wider spectrum of products and services.

NBK continues to strengthen its leading position in the banking sector, boasting the largest domestic banking network in Kuwait with 68 branches all over Kuwait, in addition to a large POS network exceeding 15,000 terminals, including the largest market share of NFC-enabled POS terminals in Kuwait. In addition, NBK has the largest owned ATM network comprising 355 ATMs, including more than 116 CDMs.
 



Kuwait: NBK Reports Net Profit of KD 254.8 million for 9M2021

19.10.2021

National Bank of Kuwait (“NBK”, the “Bank” or the “Group”) has announced its financial results for the nine-month period ended 30 September 2021. NBK reported a net profit of KD 254.8 million (USD 844.8 million), compared to KD 168.7 million (USD 559.2 million), improving by 51.1% year-on-year.

Net profit for the three-months ended 30 September 2021 reached KD 94.1 million (USD 311.8 million), a year-on-year increase of 63.3% from KD 57.6 million (USD 190.9 million).

Performance and operating highlights 9M 2021:

 

 

  • Net operating income of KD 681.1 million (USD 2.3 billion), increasing by 7.7% compared to 9M 2020

  • Total assets grew by 7.0% year-on-year, to KD 32.5 billion (USD 107.8 billion)

  • Total loans and advances grew by 7.5% year-on-year to KD 19.0 billion (USD 62.9 billion)

  • Customer deposits decreased by 0.8% year-on-year to KD 17.4 billion (USD 57.6 billion)

  • Strong asset quality metrics, with NPL/gross loans ratio at 1.43% and an NPL coverage ratio of 230%

  • Robust Capital Adequacy Ratio of 18.1%, comfortably in excess of regulatory requirements

Commenting on the results, NBK Group Chairman, Nasser Al-Sayer, said:

“During the third quarter, we saw a gradual improvement in the macroeconomic environment with restrictions to mitigate the impact of the Covid-19 pandemic continuing to ease. Movement and travel restrictions continue to be relaxed, and governments across the region have delivered a comprehensive vaccination program which has had a positive effect on business confidence and activity levels.

Rising consumer spending and growth in household credit continues to be one of the main drivers of Kuwait’s economic recovery, with this trend expected to gradually continue alongside authorities envisaging greater business participation in executing the national development plan as the virus gets contained. Higher oil prices have also contributed positively to government revenues and to the business environment. Moreover, the currently ongoing National Dialogue between the government and the parliament in a bid to lessen tensions and resolve legislative impasse may improve economic reform prospects; including restructuring the public sector, expediting the privatization process and paving the way for crucial approval of several laws.

We remain cautiously optimistic that these trends will continue, and result in continuous improvements in Kuwait’s economy and the banking sector. The future of the pandemic on economic activity remains uncertain, however we expect gradual improvements to continue, an expectation that has also been reflected in our outlook for growth and potential risks.

Our alignment to ESG principles remains core to the way we conduct business and how we operate and deliver on our social and economic responsibilities. As a Group, we continue to integrate ESG principles across the business strategies, and we are beginning to identify and quantify risks and opportunities vis-a-vis climate change and social trends. Our environmental commitment is ongoing, with initiatives to further reduce energy use and water consumption being rolled out, as well as looking after the health and development of our staff.  

In the context of a shifting macroeconomic environment, we remain agile in our response to short-term challenges, while continuing to focus on our fundamentals and institutional strength. We continue to drive excellence in performance by maintaining a conservative approach to risk and prudent balance sheet management.”

 

NBK Group Chief Executive Officer, Issam J. Al Sager, commented:

“Our performance in the first nine months continues to build on the significant strides made during the period and on a supportive macroeconomic environment characterized by lower cost of risk and improved income generation. As the effects of the Covid-19 pandemic continue to ease, we are seeing signs of improvement across the economy as demonstrated by an increase in consumer spending and borrowing, including for housing and personal consumption. A gradual increase in business credit growth is also evident as business activity continues to normalize and the acceleration of project activity in Kuwait continues into 2022.

NBK proved once again the institutional strength and capabilities embedded in the Bank’s business model; to be the largest beneficiary from the gradual recovery of the operating environment, supported by digitization excellence. NBK maintained a strong position including robust asset growth, driven by increasing loans and advances in line with macroeconomic trends whilst sustaining margin levels despite challenges presented by the low interest environment.

Our strategy remains focused on digitalization and on diversifying our operations, through our geographic footprint and breadth of services. Our various segments continue to make significant contributions to our bottom line, with wealth management and digital services making significant strides.

The Bank also continued to enhance its capitalization & liquidity levels and further diversified its funding profile. Within a period of 10 months, NBK succeeded in issuing four different bonds, asserting itself as the only global financial institution issuer in the region; that marked as a milestone for the Bank and further endorsed investors’ continuous confidence in the Bank’s prudent management and confidence in overcoming crises.”

 

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Kuwait: NBK Launches its First “Data Analytics Academy” Program, in Partnership With SAS

17.10.2021

As part of its continuous efforts to invest in human resources and qualify them with the best training programs that are on par with international standards, National Bank of Kuwait (NBK) announced the launch of “Data Analytics Academy” program, in partnership with SAS, with the aim of imparting its employees with the required skills in Data Analytics.

“Data Analytics Academy” program will be held virtually over 6 months through March 2022. It will be attended by 22 trainees from different departments, and will cover 9 modules ranging from beginner to advanced levels.

The program launch was attended by Mr. Sulaiman Al-Marzouq, Deputy CEO of National Bank of Kuwait – Kuwait, Mr. Emad Al-Ablani, GM – Head of Group Human Resources, and Mr. Mohamed Al-Othman, GM- Consumer Banking Group, Mr. Sudhakar Nibhanupudi - Chief Data Officer, in addition to other executive leaders and a group of officials from Training and Development Department at the bank.

This program aims to enable participants to learn SAS programming for data science, machine learning, and artificial intelligence, whilst training them on how to access, explore, prepare, and analyze data, through data manipulation techniques.

The in-depth 9-module program will cover basic statistical concepts that are critical in understanding and using statistical methods, and predictive modeling within the SAS/STAT software, as well as enhancing the skills required to assemble analysis flow diagrams, and how to process SAS data by using Structured Query Language (SQL).

The program will focus on improving the understanding of patterns within the data, and the discovery of values using algorithms, techniques and systems to extract knowledge and insights, thus enabling more innovative decisions and solutions, which contributes to improve and develop the performance of all the bank’s units.

On this occasion, Mr. Emad Al-Ablani, GM – Head of Group Human Resources at National Bank of Kuwait Group said: “Through the professional training courses provided to employees, NBK Group Human Resources plays a vital role in driving the bank’s journey towards shaping its digital future.”

“Our training and development strategy at NBK Group Human Resources is focused on contributing to qualify its human cadres to be both capable of and committed to embracing innovation, which has become a key constituent of the bank’s digital culture,” he added.

Al-Ablani noted that the program comes in line with NBK’s consistent efforts over the past years to invest heavily in data analytics and processing to understand customers’ needs and behaviors. In this regard, the bank established a state-of-the-art Data Center in Kuwait back in 2019, for the purpose of analyzing huge amounts of data to study customers’ trends and needs to enable it to make quick and well-informed decisions that constantly meet customers’ expectations.

It is worth mentioning that SAS is one of the international companies specialized in Data Analytics and Management and Information Technology.

NBK pays paramount attention to developing the capabilities of its employees, harnessing all its resources to progress their career by providing top-notch training and development programs, in cooperation with the most reputable educational institutions around the world, in order to keep pace with the key changes in the banking industry. The bank’s human capital development strategy is placed at the heart of its strategic plans, as the efficiency of the work ensures the quality of all types of banking services provided across the different markets in which it operates.
 



Kuwait: NBK has the Largest NFC-enabled POS Network in Kuwait

14.10.2021

National Bank of Kuwait (NBK) is keen to provide the latest and most advanced payment solutions to ensure quicker and easier banking experience for its customers. In this context, the bank provides the largest NFC-enabled POS network in Kuwait.

NBK increased its market share of the advanced NFC-enabled POS terminals to more than 15,000 POS terminals, representing the largest market share among banks in Kuwait.

NFC services rely on executing payments by enabling the bank card to communicate with POS terminals or ATMs by waving the card, without inserting it into the device.

The NFC-enabled POS support advanced contactless payments in which customers do not use credit cards, such as smartwatch and smartphone payments, the service that NBK was the first to introduce in Kuwait.
NBK had launched Fitbit Pay and Garmin Pay last year, using Fitbit and Garmin smartwatches, as well as Samsung Pay, which link NBK Credit Cards with compatible Samsung smartphones.

On this occasion, Prasad Srinivasa, Head of Payment Acceptance and Customer Loyalty, Consumer Banking Group, National Bank of Kuwait, said: “We strive to provide advanced payment methods that offer customers and merchants quick and convenient service. To this end, we seek to increase the coverage of our POS network, which is the largest NFC-enabled network in Kuwait, given its many advantages, as well as our commitment to ensure its security as a payment solution.”

“We are always in touch with our customers to identify their needs, which we seek to meet by providing the latest technology in the banking industry that are on par with most advanced international levels. This comes in line with our digital transformation strategy and within our efforts to maintain our leadership in providing top-notch digital banking services in Kuwait and the region,” he added.

Srinivasa stressed that advanced payment solutions are a key part in our endeavours to enrich customers’ banking experience, noting that NBK seeks to introduce more advanced services and continuous improvements for all the distinguished digital banking services provided to our customers.
NBK continues to enhance its leading position in the banking sector through the largest domestic banking network in Kuwait, with 68 branches all over the Country, as well as a large POS network exceeding 15,000 terminals, all NFC-enabled. In addition, NBK has the largest owned ATM network all over Kuwait.

Furthermore, NBK Customers can choose from a wide range of NBK Credit Cards providing them with the first and largest rewards program in Kuwait with up to 900 participating outlets. In addition to the bank’s widespread branch network all over Kuwait and across 15 countries worldwide, and its large ATM/CDM network, as the bank always provides customers with the best, highly advanced and secure banking experience.
 



Kuwait: NBK Receives Lord Mayor of London

07.10.2021

National Bank of Kuwait (NBK) hosted William Russell, Lord Mayor of the City of London, and his accompanying delegation for a luncheon at its headquarters, on the sidelines of his annual visit to Kuwait, during which he is always keen to visit the bank.

Lord Russell and his accompanying delegation, including H.E. Belinda Lewis – Her Majesty's Ambassador to the State of Kuwait, and a group of London City officials, were received by NBK Group Chairman, and a number of board members and executive management.

On this occasion, NBK Group Chairman, Mr. Nasser Al-Sayer, delivered a speech in which he welcomed the visitors, expressing his appreciation for the leading role played by the Lord Mayor of London in strengthening relations between Kuwait and the City hosting many major Kuwaiti financial institutions.

Al-Sayer stressed that the strong, long-standing ties between the business communities in the two countries for decades yielded successful commercial and financial relations, extending to the exchange of expertise and visions, and significantly contributing to serve the mutual interests of the two countries.

NBK is keen to be present in the main financial markets, foremost of which is the City of London, in line with the bank’s strategy to support trade exchange between developed economies and countries in the region, in addition to serving its customers around the world. It also aims to strengthen relations with major London-based international companies seeking to launch their business in Kuwait and the region, Al-Sayer noted.
NBK had established its branch in London back in the late 1970s, becoming the first Gulf bank to enter the British market, as part of its international expansion strategy.

During his visit to Kuwait, Lord Russell will meet with senior economic officials to discuss strengthening economic and trade relations between the two countries, in addition to exploring the prospects of investment opportunities and aspects of cooperation in many sectors, and reviewing the latest financial and economic developments on the local and global arenas.

National Bank of Kuwait enjoys a widespread international footprint with overseas branches and subsidiaries in China, Geneva, London, Paris, New York and Singapore, in addition to its regional presence in Lebanon, Jordan, Egypt, Bahrain, Saudi Arabia, Iraq and UAE.
 



Kuwait: NBK sponsors “Safe Education” campaign to ensure a safe return of students to the in-class learning

06.10.2021

National Bank of Kuwait (NBK) supports "Safe Education" awareness campaign. The campaign came as a result of collaboration of the ministries of Education, Health, Interior and information.

The campaign aims to raise awareness and encourage students and their families to support the governmental efforts for a safe return to the academic year 2021-2022.

“Safe Education” campaign targets a safe start for the school year, making the school a place to learn and communicate with colleagues safely. It encourages students and teachers to abide by the health protocols put in place.

On this occasion, a delegation from the Department of Relations and Security Media at the Ministry of Interior, represented by Colonel Abdulelah Al-Abdul Salam and Colonel Yousef Mershed visited NBK and were received by Head of the Security Department, Khaled Al-Matrouk and NBK Public Relations Assistant General Manager, Manal Al-Mattar

AL Mattar expressed her sincere appreciation to the national efforts in this campaign to ensure a safe return of students to their schools and a safe educational environment of the highest levels of prevention.

“The safety of students and workers in the school is a top priority. This campaign aims to provide a safe educational environment of the highest levels of prevention after an absence of almost a-year-and-a-half due to the outbreak of the Covid-19 pandemic”, she noted.

“NBK is a key supporter of the current safety efforts. Since the Coronavirus (COVID-19) pandemic, NBK continued to fulfill its social responsibility and support to the government efforts”, Al Mattar added.

The campaign comes from the keenness of the concerned authorities and sponsors about the health and safety of the students and an embodiment of cooperation, solidarity and coordination between the state ministries to provide a safe educational environment of the highest levels of prevention.

The campaign aims to confirm the commitment of students, parents, and the administrative and educational bodies to apply the precautionary and health requirements and procedures, from the moment they leave the house and arrive at the school building.

NBK maintains its leading position among the private sector institutions through its commitment to fully support social programs in the areas of healthcare, childcare, social, environmental, sports and education.
 



Kuwait: NBK Announces the Winner of KD 250,000 in Al Jawhara Quarterly Draw

04.10.2021

National Bank of Kuwait (NBK) continues to hold special events for Al Jawhara Account quarterly draw, as part of its endeavors to ensure providing its customers with an exclusive array of draws and prizes that meet their needs and expectations.

In the third quarterly draw this year, NBK held an event that included a number of interactive activities with customers and attendees and was concluded by conducting the draw at the Avenues, during which the bank announced Abdulrahman Hamad Ghanim Al-Ali  as the winner of KD 250,000, in the presence of Abdulaziz Ashkanani as a representative of the Ministry of Commerce and Industry, as well as representatives from NBK and Deloitte.

The event started by launching a competition on the bank’s Twitter account to answer the question: “Mention the person you would take to dinner if you win Al Jawhara Account draw worth KD 250,000”, and giving cash prizes of KD 250 for the winners in a random draw of the answers.

The winner of the draw, which was held at the Avenues Mall, was a special event that witnessed remarkable interaction from the audience, as the visitors of the Avenues were surprised when the journalist Bibi Al-Khodari communicated with them through a screen not bearing NBK logo asking them some questions to enter a competition and win various prizes.

On the other hand, NBK announced the following winners of September’s weekly prizes of KD 5,000 each: Ahmad Ghassan Mulla Ali, Rehab Sayed Abo-Ghariba and Minor Khaled Hassan Al-Kandary.

On this occasion, Mr. Mohamed Al-Othman, GM - Consumer Banking Group at National Bank of Kuwait said: “Al Jawhara Account is a key pillar in our customer rewards program, which comes in line with our strategy to offer them a richer banking experience including top-notch banking services, advanced digital solutions and exceptional rewards.”

“We are committed that all our services and rewards meet our customers’ needs and expectations. To this end, we are always keen to communicate with them to accurately identify these needs and expectations,” he added.

Al-Othman noted that the special events held by NBK reflect its keenness to maintain its leading position as the bank closer to its customers, expressing his pleasure with the return of special events and direct communication with customers.

“Our events for Al Jawhara Account quarterly draw are in line with our strategy to achieve financial inclusion and promote the saving culture,” Al-Othman concluded.

From his side, the winner expressed his pleasure with receiving the prize, extending thanks to NBK, and wishing it continued success and progress. He also noted that he has been an NBK Customer since 1995, when he was a member of “Zeina Friends Club”.

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives the customer a chance to be one the next lucky winners.

Al Jawhara Account can be opened very easily through NBK Mobile Banking or NBK Online Banking or by visiting the nearest NBK branch.

The minimum opening balance for Al Jawhara Account is KD 400, and the maximum limit to be held by customer is KD 500,000. If no withdrawals or transfers are made on the account during the holding period, the customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

It is worth mentioning that since 2012, National Bank of Kuwait has rewarded loyal customers with a total worth of prizes amounting KD 2,200,000 in Al Jawhara weekly, monthly and quarterly draws.

For more information about Al Jawhara Account, you can visit nbk.com



Kuwait: NBK launches its annual campaign to raise female health awareness of Breast Cancer

03.10.2021

On the occasion of Breast Cancer Awareness Month, National Bank of Kuwait (NBK) launches its annual campaign to raise awareness for female health during the month of October. The campaign is a part of NBK’s continuous efforts to increase social awareness on breast cancer and promote ways of prevention.

NBK’s Public Relations Officer, Joanne Al Abdul Jaleel, said that this awareness campaign reflects NBK’s commitment towards corporate social responsibility.  NBK strives to highlight its support to its employees as part of this commitment through health and well-being activities and events.

“The breast cancer initiative aims at educating our employees on the importance of early detection and encouraging our female employees to get routine checkups”, Al Abdul Jaleel added. “This awareness campaign reflects NBK’s commitment towards our employees who represent a completely foundational priority at NBK, and is one of our six main sustainability focus areas,” she noted.

The campaign is shared with employees through NBK social media channels by including awareness tips and videos about the treatment of breast cancer and early warning signs with Dr Anwar Munawer Al Nouri- Medical Oncology Consultant. In support to raising awareness against breast cancer, NBK collaborated with breast cancer survivors to share their stories and offer patients knowledge and inspiration.

Breast cancer is the second most common cancer in women and men worldwide. The survival rate of early stage breast cancer is 80–90%. Get checked.



Kuwait: NBK organizes a workshop on modern concepts in business development

26.09.2021

National Bank of Kuwait (NBK), in collaboration with the Institute of Banking Studies and the attendance of various NBK Group Heads , organized a workshop on “How (and how not) to lead change in Organizations”, conducted by Professor Jim Dowd, Senior Lecturer and Executive Director of Harvard Business School.

NBK offered the remote workshop for 37 executive leaders, with the aim of introducing them to the most prominent modern concepts in the field of business development, in cooperation with lecturers from world renowned institutions, such as Harvard Business School.

Professor Dowd presented various modern and significant concepts in the business world that directly impact the work of various departments across the bank. He also highlighted the importance of how to develop work and improve teamwork to achieve strategic goals.

The workshop also touched on the latest methods and mechanisms that both leaders need to successfully deal with the challenges introduced by rapid changes in the work environment and technological advancements, in addition to knowing how to effectively and efficiently overcome such obstacles. The workshop was met with huge interest, as attending executive leaders and managers exchanged visions, real-life situations and challenges they encountered.

Professor Jim Dowd has extensive experience in leadership development, organizational culture and change. He is the Faculty Chair in Leadership and Change Programs, and was a former Professor of Organizational Behavior at IMD Business School - Switzerland. In 1993, he co-authored the book Vision, Values and Courage: Leadership for Quality Management.

As quoted by Mr. Emad Al-Ablani, Head of Group Human Resources: “Our people are the true wealth, they are the cornerstone of our successes. Therefore, we are keen to continue developing and expanding their expertise and skill sets through organizing unique events”.

“This workshop is a continuation of the Collective Executive program we provided for group heads in the bank with the most prestigious international educational and training institutions, including INSEAD Business School and Harvard Business School, in line with our strategy to provide the best training programs for executive leaders.” he added.

Mr. Emad Al-Ablani emphasized that NBK is committed to provide the best training and development opportunities for its employees, showcasing their exceptional talents and capabilities, as it continues to promote its excellence and leadership in the local and regional markets.

He also highlighted the importance of the ongoing development and training process of NBK’s employees, across all levels, to ensure that they constantly stay up to date with the latest developments, in order to successfully handle any challenges they are faced with. This process asserts NBK’s leadership and unique position in offering top-notch banking services and products to its customers.

Furthermore, NBK is keen to continuously support, empower and qualify its Leaders & employees by providing specialized training programs designed according to the utmost methodological and scientific standards, , in order to develop specialized professional leaders.



Kuwait: NBK Branches Across the Country Fully Equipped to Serve Special Needs Customers

26.09.2021

National Bank of Kuwait (NBK) is committed to best serve its customers with special needs, dedicating branches with the latest services to accommodate and facilitate their banking experience. This comes in line with NBK’s commitment to social corporate responsibility as it establishes a business culture that caters to serving all segments of society. The Bank continues to focus its efforts to support “Let’s Be Aware” financial campaign launched by the Central Bank of Kuwait (CBK), aiming to promote financial inclusion.

NBK now has dedicated branches with the latest services to accommodate and facilitate banking for customers with special needs. Several modifications were introduced to facilities and equipment, as well as adopting the necessary procedures to provide all banking services and products to customers with disabilities. 

The services provided in these branches include ATMs which have braille keyboards and earphones, enabling visually impaired customers to withdraw money, braille printing facilities, staff trained to provide services in sign language, for hearing-impaired customers, ATMs with voice commands, and iPads providing speech to text functionality for visually impaired customers.

Moreover, NBK equipped its special needs friendly bank branches with wheelchair access, which is available in all its branches, reserved and clearly marked parking spaces, and easily accessible safe deposit boxes.

On this occasion, Mr. Ali Al-Mulla, Head of Domestic Branches at National Bank of Kuwait, said: "We strive to best fulfill our duties and serve our customers with special needs by developing and introducing services especially dedicated to them. We also equipped our branches with all necessary accommodation to make banking comfortable for them.”

He also pointed out that NBK is keen to fulfill its responsibilities towards all segments of society, especially towards its customers with special needs, in line with the Bank’s leading position in performing its social responsibility, a key component of NBK’s 6 pillars of sustainability.

He stressed that NBK harnesses all its capabilities and its digital channels to support CBK’s efforts to protect customers and the economy.

It is worth mentioning that NBK is committed to providing accommodations to hire employees with special needs in cooperation with the Public Authority for Disabled Affairs and Public Authority for Manpower.

NBK is a key supporter and partner in all CBK’s initiatives and campaigns aiming to raise financial awareness and spread banking culture among all segments of society. As a leading financial institution in Kuwait and across the region, NBK frequently organizes various activities that contribute to raising awareness about all topics related to the banking sector. It also organizes various activities and training courses on combating fraud and financial crimes.

CBK launched “Let’s Be Aware” banking awareness campaign, in cooperation with Kuwaiti banks, as part of its efforts to spread financial culture and raise awareness among banks’ customers of their rights and responsibilities and the best ways to benefit from banking services. The campaign also aims to promote the saving and investment culture, as well as other related topics, by publishing a variety of awareness material and information relevant to financial culture.

For more information about the campaign, please visit:

NBK website: https://www.nbk.com/en/kuwait/services-and-support/let-s-be-aware.html     

Campaign’s website:

https://www.dirayakw.com/   



Kuwait: NBK Academy Welcomes 25th Batch of Trainees

22.09.2021

National Bank of Kuwait (NBK) welcomed the 25th batch of new employees to its annual program, “NBK Academy,” as part of the bank’s strategy to attract and retain national talents. This unique programme is designed to contribute to NBK employees’ professional development and sharpen their skills to provide added value to the banking industry.

The event was attended by the new trainees and the welcome ceremony was attended by Mr. Salah Al-Fulaij, CEO of National Bank of Kuwait – Kuwait, Mr. Sulaiman Al-Marzouq, Deputy CEO of National Bank of Kuwait – Kuwait, Mr. Emad Al-Ablani, GM – Group Human Resources, Mr. Mohamed Al-Othman, GM- Consumer Banking Group, Mr. Ahmed Bourisly, GM – Corporate Banking Group, and Mr. Mohammed Al-Kharafi, Head of Group Operations, in addition to several officials from Talent Management & Training & Development.

The program extends over a period of four months, during which 14 trainees will be trained in various areas of the banking industry, Design Thinking, Boosting Productivity, Innovation, Digital Trends in Banking, in addition to core banking topics and fully understanding all the departments and groups within NBK. The participants on a later stage of the program go through rotation in various departments in order to better understand the banking sector.

The Academy's programs are specifically designed to cater to university graduates who have successfully passed the selection criteria qualifying them to join the program. It also includes engaging internationally accredited trainers to enable employees to acquire specialized banking skills.

On this occasion, Najla Al-Sager, Head of Talent Management, Group Human Resources at National Bank of Kuwait, said: “The NBK Academy Program reflects the Bank’s commitment to develop national banking leaders in line with the latest and best international standards. Our strategy aims to achieve sustainable development, in addition to our mandate to fulfill our national role and maintain our social responsibility.”

Al-Sager highlighted the uniqueness of NBK Academy as the first of its kind in the Kuwaiti private sector, which is specifically focused on providing training and development to the bank’s national youth. “I am extremely confident in the abilities and qualifications of all participants and their ability to successfully graduate thanks to their qualifications, skills and efforts”. Al-Sager confirmed.

Al-Sager called on the participants to strive for excellence, as this training provides a crucial step in paving the way for professional advancement and is considered a milestone in preparing them to assume leadership positions, pointing out that NBK encourages all its employees to continue personal and professional development to maintain their qualifications and enhance their expertise.

NBK Academy was launched in 2008 to pave the way for young graduates to join the banking sector, through providing best in class training approaches that have been developed in cooperation with world renowned institutions and universities to keep pace with skills required to enter the job market.



Kuwait: NBK Supports “Let's Be Aware” Campaign in Raising Awareness About the Risks of Dealing in Virtual Assets

20.09.2021

National Bank of Kuwait (NBK) is always keen to promote financial culture and raise awareness among different segments of society. To that end, the Bank focused its efforts to support “Let’s Be Aware” campaign launched by the Central Bank of Kuwait (CBK). Through its platform on social media and other channels, NBK continuously raises awareness about the risks of trading cryptocurrencies and investing in virtual assets, due to potential losses.

Recently, the Bank stepped up its awareness campaign, adding new content and publishing experts’ opinions, interviews, and discussions to raise public awareness of the numerous risks associated with these high-risk assets.

This campaign supports CBK’s efforts to raise customers' awareness of the risks associated with trading virtual assets.

On this occasion, Mr. Mohammad Al-Kharafi, Head of Group Operations at National Bank of Kuwait said: “We work to ensure that the public is aware of the inherent risks of investing in virtual currencies due to the high degree of uncertainty and their unregulated nature. Therefore, we strive to promote financial culture and banking awareness, in addition to fully support CBK’s campaign to educate customers about their rights and how to protect their data, banking information and funds.”

“While we caution our customers of risky investment channels, we also offer safe and diversified investment and savings alternatives to suit everyone,” Al-Kharafi added.

Al-Kharafi stressed that NBK harnesses all its capabilities and its digital channels to support CBK’s efforts to protect customers and the economy.

It is worth mentioning that NBK is a key supporter and partner in all CBK’s initiatives and campaigns aiming to raise financial awareness and spread banking culture among all segments of society. As a leading financial institution in Kuwait and across the region, NBK frequently organizes various activities that contribute to raising awareness about all topics related to the banking sector. It also organizes various activities and training courses on combating fraud and financial crimes.

CBK launched “Let’s Be Aware” banking awareness campaign, in cooperation with Kuwaiti banks, as part of its efforts to spread financial culture and raise awareness among banks’ customers of their rights and responsibilities and the best ways to benefit from banking services. The campaign also aims to promote the saving and investment culture, as well as other related topics, by publishing a variety of awareness material and information relevant to financial culture.

For more information about the campaign, please visit:

NBK website: https://www.nbk.com/en/kuwait/services-and-support/let-s-be-aware.html  

 

Campaign’s website:

https://www.dirayakw.com/ 



Kuwait: NBK Celebrates the Graduation of the 8th Cohort of “Moody’s Credit Curriculum Program”

19.09.2021

National Bank of Kuwait (NBK) celebrated the graduation of a new cohort of the “Moody's Credit Curriculum Program”, which was designed and organized in partnership with the international credit rating agency, Moody's Analytics.

The ceremony was attended by Mr. Salah AlFulaij – CEO NBK Kuwait, Sulaiman AlMarzouq – Deputy CEO NBK Kuwait, Mr. Emad Al AlAblani – GM – Head of Group Human Resources, as well as other bank executives.

The training program was attended by 19 trainees from various departments across the bank, including Domestic Corporate Banking Group, Consumer Banking Group, Foreign Corporate and Group Risk Management. The program was provided over a period of three months through virtual & E-Learning platforms.

The course covered a variety of topics, such as introduction to banking services, Financial Analysis, Corporate Credit Risk Analysis, Structure Risk, credit and finance challenges, cash flow forecasts, and corporate solutions. It also shed light on Relationship Management Fundamentals and Collaborative Business Conversations.

Developing NBK’s employees is one of the key priorities and strategic pillars for sustainable growth, maintaining the Bank’s excellence and consolidating its leadership. To embed this vision, NBK seeks to keep pace with the latest training and development trends to continuously support, empower, and qualify its employees.

All training and development programs are designed according to methodological and scientific standards in cooperation with the best banking experts and the most prominent international training institutions.

Moody's is one of the best and oldest financial corporations specializing in economic research, financial analysis, and evaluation of private and government institutions in terms of strength, financial position and creditworthiness.

A training partnership extending nearly 5 years with Moody’s Analytics reflects NBK’s strategy to upgrade its human assets, by being the cornerstone of all leading institutions, through organizing the best training programs. It also  incorporates the Bank’s endeavors in establishing a growing path in the career of its employees, by providing them with training programs organized in partnership with leading universities and international institutions, in addition to training them to bring solutions to challenges in the banking sector.



Kuwait: NBK Supports Students Through “Back To School” Initiative Launched at NBK Children’s Hospital

14.09.2021

National Bank of Kuwait (NBK) is fully committed to meet its social responsibility. With the “back-to-school season” upon us, NBK, in cooperation with both Bayt Abdullah Children's Hospice (BACCH) and Kuwait Association for the care of Children in Hospital (KACCH) organized an event to provide school supplies to students at NBK Children’s Hospital.

School supplies giveaways included backpacks with varying items according to different age groups.  

NBK adhered to enhanced public health requirements to protect kids’ health and safety, therefore, all backpack and school supplies were fully sanitized and disinfected. Moreover, all social distancing rules and internal hospital regulations were followed while delivering the backpacks to the children.

The initiative was praised by the children and their families, as they expressed their appreciation to the Bank's initiatives that caters to entertaining and raising the morale of frequently hospitalized children.

On this occasion, Joanne Al Abdul Jaleel, NBK Public relations Officer said: “We are proud of NBK Children’s hospital and we consistently strive to make meaningful contributions to support its role."

“We are extremely pleased with the positive impacts of our initiatives, not only as reflected on the patients, but on their families and the hospital staff as well.” Al Abdul Jaleel added.

She also stressed that NBK continues to lead by example on assuming social responsibility, promising to carry on its ongoing contributions towards improving health care. The Bank is involved in numerous social contribution activities, especially NBK Children’s Hospital.

NBK contributes to supporting the hospital by continuing to invest in developing all its units and sponsoring all its activities that go beyond treatment services to include various activities aiming to relieve the suffering of patients and their families.

In line with NBK Hospital’s strategy to provide integrated care for patients, the hospital’s management embeds the welfare of children and their families as a key competent of the treatment programs and healthcare services. To this end, the hospital organizes many various activities to ensure continuous communication with patients and their families, as well as to raise patients’ satisfaction and encourage them to socialize and be distracted from the treatment pain.



Kuwait: NBK honors Paralympic Games medal winners

13.09.2021

National Bank of Kuwait’s (NBK) executive management honored the Tokyo 2020 Paralympic Games winners, celebrating their success in raising the Kuwaiti flag at such a major international sports event.

Paralympic champions Ahmed Naga Al-Mutairi and Faisal Sorour were welcomed by Mr. Essam Al-Sager, NBK Group Chief Executive Officer, Ms. Shaikha Al-Bahar, NBK Group Deputy Chief Executive Officer, and Mr. Salah Al-Fulaij, Chief Executive Officer - Kuwait.

NBK executives congratulated Ahmed Al-Mutairi for winning the silver medal in the 100-meter wheelchair race and Faisal Sorour for winning the bronze medal in the men's standing shot put -F63 at the Tokyo Paralympics 2020.

The Kuwaiti champions expressed their deep appreciation for NBK’s initiative to support and honor Kuwaiti athletes.

This event reflects NBKs pride in our national champions and their outstanding achievements in the most prestigious global sports event. NBK is committed to supporting all national athletes who strive to raise the Kuwaiti flag in international sports events that attract worldwide attention.

NBK expressed its confidence in Kuwaiti athletes’ ability to achieve spectacular results. The Bank is also proud of our athletes’ participation in the Olympics, Paralympics and other international championships, wishing them continued successes in the future.

NBK also appreciates the champions’ achievements as great role models who motivate and inspire others through their perseverance and dedication, proving that the road to success isn’t easy to navigate, but with hard work, drive and passion, it's possible to achieve your dreams.

NBK is a key supporter of all national athletes as part of its active enrichment to sporting activities. The Bank is committed to encourage and promote sports and athletes who successfully advance to a higher level of competitions and proudly step on the podium raising the Kuwaiti flag.

NBK maintains its leading role among banking sector institutions in supporting national competencies across various fields, including sporting activities, through its participation in honoring their achievements and highlighting their successes in the international arena, in addition to providing them with all necessary support to achieve their goals.



Kuwait: NBK Wins Visa GSQA Award for “Pursuit of Excellence – Card-Not-Present Adoption”

05.09.2021

National Bank of Kuwait (NBK) was honored with 2020 Visa Global Service Quality Award for Pursuit of Excellence - Card not Present Adoption – Issuer., which are granted to banks across the Middle East and North Africa (MENA) region.

This award recognizes issuers based on a set of criteria; mainly including the growth in card-not-present (CNP) transactions in 2020, in addition to the bank’s excellence in providing convenient payment solutions enabling customers to make CNP transactions.

The Visa Global Service Quality Awards (GSQA) program was established in 1992 for clients in the U.S. region and was further expanded in 2009 to include international regions. This annual program honors some of Visa’s highest-performing acquirers, issuers and issuer processors. GSQA recipients exemplify the Visa-client partnership, fulfilling our brand promise through excellence in innovation, operational efficiency and cardholder satisfaction.

On this occasion, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking, Na-tional Bank of Kuwait, said: “We are pleased to win this award, which reflects our excellence in providing advanced payment solutions and digital leadership in Kuwait and the region.”

“We are reaping the fruits of accelerating the implementation of our digital transformation roadmap, as the exceptional circumstances witnessed last year reaffirmed our prudent anticipation of the changes taking place in the banking industry at the present time.”

Al-Nusif noted that the year 2020 was completely exceptional, as the closures led to increased reliance on digital channels to make transactions, which NBK was fully prepared for, thanks to its tremendous technological infrastructure and action plans through which we succeeded in providing world-class cutting-edge payment solutions in the Kuwaiti market, he concluded.

On his part, Mr. Ankush Devadason, Visa’s Country Manager for Kuwait said: “National Bank of Kuwait (NBK) was honored with the Award for Pursuit of Excellence – Card-Not-Present Adoption – Issuer in Visa Global Service Quality Awards (GSQA) for 2020, which are granted across the Middle East and North Africa (MENA) region. This award recognizes issuers based on a set of criteria, including the growth in card-not-present (CNP) transactions in 2020,”.

Over the past years, NBK succeeded in maintaining top-notch banking services, and constantly strived to provide the most innovative payment solutions to its customers, which are always in line with their growing and changing needs, the fact that enabled it to maintain its leading regional position.

During 2020, NBK launched various high-quality banking products and services that gained the trust of customers, focusing on advanced payment solutions and digital services through the enhancements and updates introduced on NBK Mobile Banking App and NBK Online Banking, in view of customers’ increased reliance on both services for their banking transactions during the past period.

National Bank of Kuwait was named “Best Consumer Digital Bank- Middle East” for 2020 by the reputable international magazine Global Finance, in the annual survey of the World’s Best Digital Banks 2020. Additionally, it received the award of “Best Retail Bank in Customer Services in Kuwait” for 2020, according to Service Hero Customer Satisfaction Index, for the 10th time.



Kuwait: NBK Announces the Winner of KD 125,000 in Al Jawhara Monthly Draw

01.09.2021

National Bank of Kuwait (NBK) continues to reward its customers with an outstanding array of draws, prizes and offers all year round. In this context, the bank announced Ahmad Nabeel Ahmad Alnaqeeb as the winner of Al Jawhara Monthly prize worth KD 125,000 for August 2021.

On the other hand, NBK announced the names of the winners of Al Jawhara Weekly Draws worth KD 5,000 each including: Narjes Issa Husain Yousef AlYousefi, Nadiah Khaled Al Abdulghafour, Alaa Ibrahim Abdulrahman Alturki and Fadel Mohamad Issa Al Rasheed

The draw was held at NBK Head Office in the presence of a representative from the Ministry of Commerce and Industry, as well as representatives from NBK, noting that Al Jawhara monthly and quarterly draws are conducted in the presence of a representative from Deloitte.

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives the customer a chance to be one the next lucky winners, and if no withdrawal or transfers occur on the account during the holding period, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

On this occasion, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking, National Bank of Kuwait, said: “At NBK, we are committed to reward our customers through a range of special, exceptional prizes that meet their expectations and reflect our keenness to continuously communicate with them and to meet their needs, as part of our endeavors to enrich their banking experience.”

Al Jawhara Account and the prizes it offers are one of the key pillars of our strategy to encourage our customers to save, as part of the efforts to achieve financial inclusion, he added.

Al-Nusif affirmed that NBK ensures a quick and easy process for opening Al Jawhara Account by visiting the nearest NBK Branch, or simply through NBK Mobile Banking or NBK Online Banking, in line with our Digital Transformation Strategy that provides our customers with integrated banking experience by enabling them to make all their banking transactions without visiting branches.

Since 2012, National Bank of Kuwait has rewarded loyal customers with a total worth of prizes amounting KD 2,200,000 in Al Jawhara weekly, monthly and quarterly draws.

In addition to providing top-notch, cutting-edge and highly secure banking services, NBK is keen to give customers a variety of offers, rewards and prizes that suit their expectations all year round.



Kuwait: NBK Announces the First Winner of Its Summer Campaign

31.08.2021

National Bank of Kuwait (NBK) announced the first winner of a Tesla Model 3 car as part of the Bank’s one-of-a-kind summer campaign, offering customers the chance to win 1 of 9 Tesla cars. The lucky winner’s name was announced during an event organized at NBK's headquarters.

NBK continues to reward its customers with exquisite campaigns all year round, in line with customers’ expectations and modern lifestyle needs, offering them the opportunity to enter multiple draws and win unique prizes.

NBK Credit or Prepaid Cardholders can use their eligible cards for the opportunity to enter a draw to win 1 of 9 Tesla Model 3 cars including 2 Tesla cars for NBK Al Shabab Prepaid Cardholders.

Eligible NBK Credit and Prepaid Cardholders will have greater chances to enter the draw as they use their cards locally and internationally, by getting 1 chance for every KD 1 spent locally, and 2 chances when using their cards overseas. 

NBK’s Summer Campaign was launched at the beginning of June 2021 and extends until December 31, 2021.

On this occasion, Mr. Mohammed Al-Othman, General Manager of Consumer Banking Group, National Bank of Kuwait, said: “I would like to congratulate our first lucky winner in this year’s Summer Campaign, the first of its kind in Kuwait, affirming our commitment to offer our customers exceptional rewards”.

“We offer our customers a unique compressive banking experience with unparallel services and products and state of the art digital services. Rewarding our customers is a fundamental pillar in our strategy to enrich their experience”. Al-Othman added.

Al-Othman pointed out that NBK strives to offer its customers unique prizes and special campaigns, reflecting its leading position and constant efforts to meet its customers’ needs and exceed their expectations.

“We are pleased with the great interaction and momentum we are witnessing as we see the growing number of our customers participating in our events and campaigns. This is a testimony to our close relationship with our customers, thanks to our commitment to identifying their needs and designing all our products and services to suit their different lifestyles.” Al-Othman concluded.

As we begin to go back to normal, National Bank of Kuwait launched a variety of exceptional rewards for its customers, including cashback campaigns, salary acquisition rewards, and other exclusive offers and draws that were well-received and appreciated by customers.

NBK Credit Cards provide the best payment method given the various benefits they offer customers when using their cards for shopping, including NBK Rewards Program, NBK Miles Program, purchase protection and extended warranty, as well as many other benefits.

Eligible NBK credit card holders can get up to 3 chances for every KD1 when they register to join the campaign by visiting NBK website:

https://www.nbk.com/ar/kuwait/nbk-rewards/summer-campaign-2021-registeration.html



Kuwait: NBK and Loyac concluded “KON” Training Program

30.08.2021

National Bank of Kuwait (NBK) and Loyac concluded the Training Program “KON”. More than 50 interns participated in this program that consisted of 6 weeks online training sessions divided over two phases.

NBK sponsored this program as part of its commitment to Corporate Social Responsibility as well as towards supporting students, youths and self-building initiatives in Kuwait.

Commenting on this occasion, Manal Al Mattar, NBK Public Relations Assistant General Manager said: “We are proud of the outcome of this program.  Even in this time of uncertainty, the program continued to provide its expertise to young people through online training sessions and workshops.”

Al Mattar added: “NBK is dedicated towards supporting talented young people and empowering them towards achieving their goals. “KON” is one of these initiatives that help invest and support young youths. NBK is elated with the outcome of the program and looks forward to seeing the participants moving into key leadership roles in their near future.”

“NBK always strives to empower youth to realize their potentials, providing career and training opportunities,” she added. She also stressed the importance of development programs in shaping the youth and preparing them for the job market and even more so the importance of employers supporting such programs.

NBK continues to promote a range of philanthropic missions and social welfare programs as part of its corporate social responsibility to assert its leadership in supporting Kuwait’s social development standing as a model in serving all aspects of the community.

LOYAC is a nonprofit organization that runs several programs for the youth to develop their professional skills, enhance their personal growth and help them find their sense of purpose by extending themselves to others.



Kuwait: NBK Supports "Let's Be Aware" Campaign in Raising Customers’ Awareness About Their Rights When Seeking Personal Finance

26.08.2021

National Bank of Kuwait continues to support "Let's Be Aware" campaign launched by the Central Bank of Kuwait, as part of the bank's endeavors to spread financial culture and increase financial inclusion. NBK uses its social media platforms and communication channels to provide advice and guidelines through sharing premium content to support various topics.

The campaign promotes a variety of topics aimed at raising customers’ awareness and assisting them to make the best financial decisions. One of the key topics covered by the campaign is raising awareness on personal finance issues by providing all the relevant information on loans and accessible personal finance options, informing customers of the required steps in a way that enables them to benefit from such facilities without being exposed to default risk.

NBK offers premium content suitable for all customer segments to clarify the difference between investments and saving, in order to assist customers in making financial decisions that suit their needs.

In its efforts to educate customers about appropriate personal finance methods and how to make financial decisions, the campaign focuses on raising awareness on how to protect banking information.

On this occasion, Mr. Abdulla Al-Faras, Assistant General Manager – Direct Sales Department, National Bank of Kuwait said: “We strive to spread financial culture on financing and personal banking decisions, as part of our support of CBK’s campaign and its various initiatives”.

"Our campaign aims to educate customers about their rights when obtaining a loan and spread financial awareness on savings and investments, as well as other personal finance tools as part of our endeavor to provide various investment and saving channels that suit all customer segments." He added.

He stressed that NBK harnesses all its capabilities and its digital channels to support CBK’s efforts to protect customers and the economy.

It is worth mentioning that NBK is a key supporter and partner in all CKB’s initiatives and campaigns aiming to raise financial awareness and spread banking culture among all segments of society. As a leading financial institution in Kuwait and across the region, NBK frequently organizes various activities that contribute to raising awareness about all topics related to the banking sector. It also organizes various activities and training courses on combating fraud and financial crimes.

CBK launched “Let’s Be Aware” banking awareness campaign, in cooperation with Kuwaiti banks, as part of its efforts to spread financial culture and raise awareness among banks’ customers of their rights and responsibilities and the best ways to benefit from banking services. The campaign also aims to promote the saving and investment culture, as well as other related topics, by publishing a variety of awareness material and information relevant to financial culture.

For more information about the campaign, please visit:

NBK website: https://www.nbk.com/en/kuwait/services-and-support/let-s-be-aware.html   

Campaign’s website:

https://www.dirayakw.com/  



Kuwait: NBK Organizes a Workshop for LOYAC Trainees on Creating Pitch Decks

25.08.2021

National Bank of Kuwait (NBK) organized an interactive workshop focused on creating pitch decks for trainees of the “KON” Social Entrepreneurship Program, which comes as part NBK’s platinum sponsorship of the program, and in line with the bank’s strategic partnership with the LOYAC Volunteer Foundation.

The workshop was presented by Abdullah Al-Othman, Senior Analyst, Investment Banking at NBK Capital. It discussed the fundamental elements of creating a compelling and effective business presentation for entrepreneurs.

The workshop focused on ways that participants could implement storytelling techniques to effectively explain their business plans and capture the attention of an audience.

The workshop, which witnessed proactive participation from participants, further highlighted best practices for presenting business strategy and financial data in an compelling manner that can support the business idea.

The workshop included an interactive feedback session, where each group had the opportunity to present their pitch decks to Mr. Al-Othman and ask specific questions to improve their presentations.

On this occasion, Al-Othman stated: “The workshop aimed to introduce the concept of a “Pitch Deck” to the young participants, and its importance in explaining their business plans to external parties to encourage potential investment, acquire customers and attract partnerships that are critical for the growth of an enterprise.

Al-Othman added that visual and interactive presentations are more likely to capture the attention of an audience, emphasizing the importance of presenting accurate information that can support your business arguments while also having a thorough understanding of your audience to align the presentation accordingly.

It is worth noting that the “KON” Social Entrepreneurship Program welcomes a large and diverse participation of students between 12 and 16 years (males and females), and includes training sessions, discussions, online lectures and virtual workshops, aimed to establish and strengthen the ability of youth to create pioneering social businesses in the future. The program hosts speakers from NBK executives, as well as experts from participating companies and institutions to further enrich the participants’ experience.

In the program, students also benefit from training courses delivered by professional supervisors and trainers with expertise in social entrepreneurship. They also engage in a number of discussion sessions and interactive activities, designed to broaden their exposure to fundamental business concepts and social and environmental issues, that aim to unlock their creativity and heighten their future ambitions. The program will be concluded with a competition to evaluate the business ideas of participants, by a panel of judges that will look to select the best three projects in terms of quality, excellence and innovation.



Kuwait: NBK Provides Premium Family Banking Services Customers 50% Discount from Samsonite

24.08.2021

National Bank of Kuwait (NBK) is keen to offer best services for all customers, and as part of its endeavors to meet their needs and provide a wide range of services that suit their lifestyle, the bank is offering premium Family Banking Services Customers 50% discount from Samsonite.

Simply using the promo code they will receive by SMS, customers will get 50% off when purchasing the Cosmolite Bundle from Samsonite website, or present the code at the cashier when shopping in-store at Marina Mall, The Avenues, Al Kout, and 360 Mall.

Customers can avail the offer by making their purchases using eligible NBK Credit Cards including: NBK Visa Infinite Credit Card, NBK-Kuwait Airways (Oasis Club) Visa Infinite Credit Card, NBK Visa Signature Credit Card, NBK-Kuwait Airways (Oasis Club) Visa Signature Credit Card, and NBK World Mastercard Credit Card.

Speaking on this offer, Mr. Mohammed Akram Hashim, Head of Segments, Consumer Baking Group at National Bank of Kuwait: “At NBK, we are keen to keep pace with our customers’ needs and to ensure offering them exceptional banking experience packed with exclusive offers and rewards for all family members from different segments.”

“NBK always seeks to add various special offers to Family Banking Services Customers, as part of its efforts to provide exclusive benefits and offers to all family members,” he added.

Hashim indicated: “We promise our customers to continue introducing innovative banking services that are in line with their lifestyle so as to offer them a richer banking experience.”

Family Banking Services are available for new and existing Kuwaiti customers and their families. Eligibility conditions for Privilege Family Banking Customers are minimum KD 5,000 combined salaries, or minimum KD 150,000 combined deposits/AUM of family members, whereas for Thahabi Family Banking Customers, minimum KD 2,500 combined salaries, or minimum KD 50,000 combined deposits/AUM of family members.

All family members are eligible to enjoy Family Banking Services (parents, spouse and children ), up to 6 members in total.

For more information about the requirements to apply for Family Banking Services, please visit the nearest branch, contact NBK Call Center, or visit the website nbk.com



Kuwait: NBK Maintains Its Inclusion as a Constituent of the Leading ESG Index “FTSE4Good Index Series”

15.08.2021

National Bank of Kuwait (NBK) maintained its inclusion as a constituent of the leading Environment-Social-Governance (ESG) index “FTSE4Good Index Series”, after FTSE Russell’s semi-annual review of the index last June.

Maintaining the inclusion is a recognition of NBK’s ESG achievements, as it is the only Kuwaiti bank to be included in this prestigious Index.
FTSE Russell’s FTSE4Good Index Series, widely regarded as one of the world’s leading ESG indexes, is a key tool in helping investors identify companies and banks that meet globally recognized sustainability standards.

The FTSE4Good Index Series was launched in 2001 to provide investors with a benchmark index to track the performance of sustainable investment portfolios. The FTSE4Good Index Series is designed to measure the performance of companies demonstrating strong ESG practices, offering investors potential improvements to the risk reward ratio, whilst maintaining full allocation to the relevant equity market.

NBK prides in the accomplishments made over the past years towards achieving its sustainability pillars, and looks forward to continue progress in making ESG standards a basis for dialogue with customers, and to embed sustainable finance in all its operations, and building sustainability as an integral part of its corporate culture.

Additionally, the bank strives to strengthen its position as a leading provider of sustainable banking services, and it is committed to maintaining this approach. NBK has always defended the essential role of banking services in achieving the aspirations of individuals and companies, along with looking forward to embed ESG issues at the heart of its business.

Furthermore, ESG generally is becoming a top priority across the NBK Group and for its operations in various markets. In recent years, the bank has expanded its sustainability disclosures and has been issuing a detailed sustainability report since 2017.

The bank also expects to announce initiatives to better measure ESG impacts, with the highest priorities focused on assessing direct and indirect environmental impact, as climate change risks continue to emerge.

It is worth mentioning that for the fifth year in a row, NBK issues a sustainability report highlighting the bank’s social, economic and environmental initiatives and the implementation of corporate governance principles in accordance with the standards of Integrated Reporting (IR) Framework and the Global Reporting Initiative (GRI). The bank’s efforts in this regard over the past years were recognized by inclusion in the FTSE4Good Index and the Refinitiv AFE Low Carbon Select Index in MENA, in which NBK ranked first among regionals banks and Kuwaiti companies in terms of the index’s weight. In 2020, NBK also maintained its MSCI ESG Index rating at BBB.
 



Kuwait: NBK Celebrates the Educational Excellence of Its Employees’ Children

13.08.2021

National Bank of Kuwait (NBK) celebrated the educational excellence of its employees’ children in different educational stages for the academic year 2020/2021, in a ceremony held at its headquarters in the presence of the bank’s executive management.

In the ceremony, NBK’s executive management honored the outstanding students from employees’ children, in recognition of their efforts in the academic study, in the presence of Mrs. Shaikha Al-Bahar, NBK Deputy Group CEO, Mr. Sulaiman Al-Marzouq, Deputy CEO, NBK-Kuwait, along with a group of NBK executives.

It has been the tradition of NBK to honor employees’ outstanding children in an annual ceremony that aims to support and encourage those students, and recognize their efforts made for academic excellence, as well as to motivate them to continue working hard to achieve their goals. Additionally, it aims to recognize the parents who save no effort in meeting all the needs of their children and providing them with the due care to ensure their success.

NBK is keen to continue its supportive approach to education, believing in its importance as one of its top social responsibility priorities and an integral part of its social strategy for sustainable development.

The bank also supports the youth segment through educational and training activities aiming to raise their educational level and enhance their practical experience by providing all means to continue their endeavors towards excellence and realizing their ambitions, thus driving the country’s development and progress.

NBK has a rich track record in providing all sorts of support to the educational sector with a wide variety of initiatives including the annual honoring ceremony for high school students, in line with its social responsibility towards the educational sector. This stems from the fact that investment in this sector is instrumental to the development and progress of societies, as the outstanding students are of the most valuable national resources that should be given paramount care to serve as a key pillar of a promising future for Kuwait.

In line with its social responsibility, NBK hosts various groups of school and university students, all year round, in a variety of professional training programs aiming to help them meet future graduation requirements, in preparation for navigating the labor market. This is key to ensure a sustainable future for the society, a national and social duty, and a tangible investment for the future.

NBK is also committed to provide training programs for fresh graduates and students from young national cadres, to provide them with expertise, professional knowledge and on-job training, in an effort to prepare them professionally to navigate the labor market, as NBK is one of the top private sector entities in Kuwait in terms of supporting the youth.

Furthermore, NBK gives special attention to the Kuwaiti youth by supporting educational activities aimed at developing national talents, and equipping them with academic qualifications and knowledge, being one of the priorities of its social responsibility. To this end, the bank provides various sorts of support to students of both genders through its regular educational and training initiatives, including specialized training courses that are custom-made for the fresh graduate national cadres.
 



Kuwait: NBK Provides Its Customers With Exclusive Discounts at Eureka

11.08.2021

National Bank of Kuwait (NBK) is keen to provide its customers with the best services, rewards and exceptional offers all year round, according to their different lifestyles and segments. In this context, the bank provides exclusive monthly offers, in partnership with Eureka for Thahabi, Privilege and Private Banking Customers.

These monthly offers that are provided for a limited time are available for NBK Customers when making purchases on Eureka website or app using eligible NBK Visa Credit Cards, including NBK Visa Infinite Privilege Credit Card, NBK Visa Infinite Credit Card, NBK-Kuwait Airways (Oasis Club) Visa Infinite Credit Card, and NBK-Kuwait Airways (Oasis Club) Visa Signature Credit Card.

The discounts that lasted for three days last July included the following select of products: up to 15% discount on Apple iPhone 12 Pro, 15% discount on Apple AirPods Pro and iPad 10.2", in addition to 10% discount on JBL Bluetooth speakers.

On this occasion, Mr. Mohammed Akram Hashim, Head of Segments, Consumer Baking Group, Consumer Baking Group at National Bank of Kuwait said: “Rewarding our customers is a key pillar of NBK’s strategy, as we are always keen to launch exquisite campaigns all year round, in line with customers’ expectations and modern lifestyle needs.”

“We promise our customers more of the exceptional offers and rewards that give them a banking experience matching their lifestyle and with the best conditions and preferential benefits,” he added, asking them to stay tuned for the upcoming August offer.

Hashim indicated that NBK Credit Cards provide exclusive benefits and offers to cardholders, in line with customers’ interests, which the bank identifies through constant communication with them, as part of its endeavors to provide top-notch banking products and services and enrich their banking experience.

NBK Visa Credit Cards give the best payment experience for the convenience they provide to customers, in addition to the various benefits when using their cards for shopping, including NBK Rewards Program, NBK Miles Program, Purchase Protection and Extended Warranty.
Additionally, NBK Visa Credit Cards provide a unique lifestyle, and eligibility for exceptional campaigns all over the year, which are well-received and popular among customers.
 



Kuwait: NBK Gives Its Customers the Chance to Win Zero Interest Loan, Travel Miles for Salary Transfer

10.08.2021

National Bank of Kuwait (NBK) always strives to provide its customers with exceptional rewards through its outstanding campaigns, which aim to meet their expectations. This year, the bank is offering customers various options under its Kuwaiti Salary Acquisition Campaign including a 0% interest auto loan, 0% interest personal loan, or travel miles for their favorite destinations.

In this campaign, NBK offers new salaried customers the opportunity to choose between a 0% interest auto loan up to KD 25,000 from leading car dealerships including Land Rover, BMW, and Mini Cooper (AAS), Toyota and Lexus (Al Sayer), Mercedes-Benz (Al Mulla) and Nissan (Al Babtain).
For customers who do not need an auto loan, they can get a 0% interest loan up to KD 15,000 for anything they like.

In addition, the NBK Kuwaiti Salary Campaign gives new salaried customers the choice to earn up to 80,000 miles with NBK-Kuwait Airways (Oasis Club) Visa Card, allowing them to travel to any destination of their choice included in the Kuwait Airways Oasis Club Program.

On this occasion, Mr. Abdullah Alnajdi, Marketing Segment Manager, Consumer Banking Group at National Bank of Kuwait said: “Rewarding our customers is a key part of our strategy to enrich their banking experience, and we strive to diversify the rewards to meet the various needs of their different segments. NBK maintains solid partnerships with leading brands in Kuwait, which contributes to providing our customers with offers that meet their expectations.

Al Najdi noted that transferring salary to NBK provides customers with various benefits that are not limited to rewards, but also a full-fledged banking experience including top-notch products and services as well as cutting-edge payment solutions.

When transferring their salary to the bank, NBK Customers get various benefits including an array of the most advanced digital banking services and payment solutions, in addition to access to the largest branch and ATM network in Kuwait. NBK also has a broad geographical footprint across key regional and global markets.

Furthermore, NBK Customers can easily make quick and easy transactions any time, through NBK Digital Banking Channels, mainly NBK Mobile Banking, which the bank strives to continuously upgrade by adding updates that are well-received by customers.

Customers can also choose from a wide range of NBK Credit Cards providing them with the first and largest rewards program in Kuwait with up to 900 participating outlets. In addition to the bank’s widespread branch network all over Kuwait and across 15 countries, and its large ATM/CDM network, as the bank always provides customers with a highly advanced and secure banking experience.

 



Kuwait: NBK Honors the Winners in the NBK Online Hackathon

05.08.2021

National Bank of Kuwait (NBK) strives to provide top-notch digital services to its customers by continuously developing all its digital channels. In this context, the bank honored the winners in the “NBK Online Hackathon”, organized in partnership with CODED academy, with the aim of delivering new ideas and innovations to develop in NBK mobile banking.

The prizes were distributed to the winning teams in a ceremony organized by NBK, in the presence of the bank’s jury panel Mr. Mohammed Al-Othman, Head of Consumer Banking Group, Mr. Nikolaos Sfikas, Head of Group IT, Mr. Mehmet Darendeli, Head of Group Strategy, Mr. Mohammad Al Kharafi, Head of Group Operations and Mr. Ahmad Marafi, CODED CEO and Co-Founder, and Mr. Jason Jiang, General Manager of Huawei.

Mr. Mohamed Al-Othman, Head of Consumer Banking Group at National Bank of Kuwait presented the prizes to the winning team named “Olympus” which ranked first and received KD 2500 prize, whereas “Coffee Addicts” and “ta git” teams came second and third, respectively, and received valuable prizes from Huawei.

In this Hackathon held from 24 to 26 June, 2021 saw the participation of 25 teams of FinTech programmers, of which 15 teams completed their projects successfully with ready-to-present functional prototypes, which were evaluated and three winning teams were announced.

On this occasion, Mr. Mohamed Al-Othman said: “We are keen to build strong relationships with the digital community and Kuwaiti youth, in line with our endeavors to maintain digital excellence as a key objective of all our strategies and operations.”

“This competition witnessed introducing many innovative ideas that support our strategic digital transformation goals, and reflect Kuwaiti youth’s efforts to achieve financial inclusion goals, and promote the saving culture.”
Al-Othman emphasized that NBK will continue to provide cutting-edge digital products and services, as part of the bank’s endeavors to offer its customers a richer banking experience.

On a related note, NBK’s Digital Office received the Best Financial Innovation Lab Award in Kuwait for 2021 in the annual survey conducted by the international Global Finance magazine, based on the input from a large panel of experts, analysts, consultants and corporate executives around the world.
 



Kuwait: NBK Named Best Bank in “Innovation in Digital Banking” in the Middle East

04.08.2021

National Bank of Kuwait (NBK) maintains a leading position and obvious superiority as a provider of the most advanced digital services in the region. In this context, the bank has won the “Innovation in Digital Banking” Award in the Middle East in The Banker international magazine’s annual survey.

The “Innovation in Digital Banking” Award recognizes the outstanding efforts made by institutions in the area of innovation and digital technology, with a focus on digital initiatives demonstrating banks’ progress achieved in innovation and digital transformation.

The initiatives and efforts of all participating institutions are evaluated in seven categories: innovative mobile banking, advanced digital payment solutions, data analytics, artificial intelligence (AI) and robotics, cybersecurity, financial inclusion initiatives, and open banking.

NBK outperformed its peers in 4 categories namely mobile banking, data analytics, AI and robotics, and digital payment solutions.

The initiatives of the participating banks are evaluated by an independent panel of judges comprising a group of experts and specialists in banking and technology ranging from analysts, executives and academics.

On this occasion, Mr. Mohamed Al-Othman, GM- Consumer Banking Group at National Bank of Kuwait said: “The current crisis has brought about radical changes in the banking industry. At NBK, we were fully prepared for these transformations, thanks to our digital transformation strategy, which contributed to strengthen our leadership and excellence as a provider of advanced digital services and payment solutions.”

“Our digital channels are seeing a massive demand from our customers, who have become highly dependent on them for their transactions, in view of the services we provide and continuous enhancements made to meet their needs, as well as our keenness to communicate with them to identify these needs using the latest data analytics methods.”

Al-Othman indicated that NBK was proactive and ahead of peers in providing cutting-edge payment solutions in the market, mentioning: “A few weeks before the crisis, we had successfully launched Garmin Pay and Fitbit Pay early last year, and before the end of the year, we launched Samsung Pay all first introduced in Kuwait by NBK.”

On the excellence in mobile banking, Al-Othman said: “We regard NBK Mobile Banking App as our largest branch, and we are investing heavily in making continuous enhancements to it.”

Al-Othman accentuated that NBK succeeded in intensive robotic automation of its operations over the past period, thus boosting its capabilities and huge technological infrastructure, which is the key pillar for its digital banking excellence.

NBK Mobile Banking App provides a secure platform to manage money easily, at any time, allowing customers to make various banking transactions, pay for their purchases, view offers and discounts while shopping, in addition to other enhancements and new services that are regularly introduced in the app.

The Banker is a UK-based Financial Times publication founded in 1926. It is one of the most reputable financial intelligence magazines that conducts surveys to select and recognize top performing and leading banks and financial institutions in 120 countries around the world.
 



Kuwait: NBK Honors Al Rashidi For Olympic Medal

03.08.2021

National Bank of Kuwait (NBK) honored the skeet shooter Abdullah Al-Rashidi for winning the bronze medal in the Tokyo 2020 Olympics.

The Kuwaiti Olympic champion was received in NBK headquarters by Mr. Isam Al-Sager, NBK Group CEO and Mr. Salah Al-Fulaij, CEO of NBK – Kuwait, as an expression of the great pride of his bronze medal win in men’s skeet championship.

In this ceremony, NBK executive management congratulated the Olympic champion on his achievement, saying that this honoring demonstrates the pride in his remarkable accomplishment and raising Kuwait’s flag high in this international competition.

NBK stressed that these achievements are a continuation for the series of successes made by the Kuwaiti sport, noting that this success is the deserved great reward for talent, character and years of dedicated hard work and training.

NBK management addressed words of particular gratitude to Al-Rashidi, as well as all Kuwaiti players who took part in the games, the trainers, mentors and families, who have all made a great contribution to Kuwait’s presence in the Olympics.

NBK pays a profound attention to different kinds of sports and is committed to provide all the required support to Kuwaiti international champions who raise Kuwait’s flag high in a major international event like the Olympics.
On his part, the Kuwaiti champion Abdullah Al-Rashidi expressed his deep appreciation for NBK’s initiative to support and honor Kuwaiti athletes.

It is worth mentioning that NBK maintains its leading position among banking sector institutions in supporting national talents in all fields, including sports, by honoring them and highlighting their successes and achievements in international competitions, in addition to providing them with all sorts of support.
 



Kuwait: NBK Announces the Winner of KD 125,000 in Al Jawhara Monthly Draw

02.08.2021

National Bank of Kuwait (NBK) continues to reward its customers with an outstanding array of draws, prizes and offers all year round. In this context, the bank announced Anwar Taher Swaila-ti as the winner of Al Jawhara Monthly prize worth KD 125,000 for July 2021.

On the other hand, NBK announced the names of the winners of Al Jawhara Weekly Draws worth KD 5,000 each including: Nabeel Asaad Ibrahim, Margo Georges El Khouly and Rabih Assem Sidani.

The draw was held at NBK Head Office in the presence of a representative from the Ministry of Commerce and Industry, as well as representatives from NBK, noting that Al Jawhara monthly and quarterly draws are conducted in the presence of a representative from Deloitte.

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives the customer a chance to be one the next lucky win-ners, and if no withdrawal or transfers occur on the account during the holding period, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

On this occasion, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking, Na-tional Bank of Kuwait, said: “At NBK, we are committed to reward our customers through a range of special, exceptional prizes that meet their expectations and reflect our keenness to con-tinuously communicate with them and to meet their needs, as part of our endeavors to enrich their banking experience.”

Al Jawhara Account and the prizes it offers are one of the key pillars of our strategy to encour-age our customers to save, as part of the efforts to achieve financial inclusion, he added.

Al-Nusif affirmed that NBK ensures a quick and easy process for opening Al Jawhara Account by visiting the nearest NBK Branch, or simply through NBK Mobile Banking or NBK Online Banking, in line with our Digital Transformation Strategy that provides our customers with inte-grated banking experience by enabling them to make all their banking transactions without visit-ing branches.

Since 2012, National Bank of Kuwait has rewarded loyal customers with a total worth of prizes amounting KD 2,200,000 in Al Jawhara weekly, monthly and quarterly draws.

In addition to providing top-notch, cutting-edge and highly secure banking services, NBK is keen to give customers a variety of offers, rewards and prizes that suit their expectations all year round.
 



Kuwait: NBK Organizes an Awareness Campaign on Cybercrime in Cooperation with Ministry of Interior and LOYAC

01.08.2021

As part of its efforts to enhance financial culture, and in support of the anti-cybercrime efforts, National Bank of Kuwait (NBK), in cooperation with the Ministry of Interior and LOYAC volunteer organization, is launching an awareness campaign on social media for combating cybercrimes and protecting the society from the related challenges.

This campaign includes awareness messages aiming to raise social awareness of the basics of cybersecurity, including videos by a group of experts and specialists from the Cybercrime Department of the Ministry of Interior, on the social media platforms of NBK, MOI and LOYAC.

This sponsorship comes in support of anti-cybercrime efforts and the Central Bank of Kuwait’s “Let’s Be Aware” campaign. Awareness messages cover key topics in this area including protection from fraudulent banking messages, hacking of banking applications, and identification and reporting of suspicious activities, ATM withdrawals, identification of phishing messages, the importance of frequently changing the PIN of bank cards, and other topics directly related to the security of customers and their accounts.

On this occasion, the Acting Head of the Technical Support Section in the Cybercrime Department, Major Ammar H. Al-Sarraf, said that the Cybercrime Department at the Ministry of Interior saves no effort in educating the community about the risks of these crimes through specialists, aiming to support the efforts of institutions in Kuwait in this regard.

On his part, Yaqoub B. Al-Baqer, Public Relations Team Leader at National Bank of Kuwait, stated that NBK’s launching of this campaign comes in line with its social responsibility and role to increase awareness, as a leading regional financial institution, on how to deal with cybercrime risk and guiding society and customers make the utmost benefit from the technological revolution in easy and secure banking transactions.

Al-Baqer described NBK’s cooperation with the Ministry of Interior in this awareness-raising campaign as vital and effective, highlighting MOI dedicated efforts to combat this type of crimes.

He also commended LOYAC’s participation referring to its strong links with different segments of society, especially the youth, which will help create a quick positive impact in raising banking awareness.

As the leading financial institution in Kuwait and the region, NBK frequently organizes various activities that contribute to raising awareness about all topics related to the banking sector. It also organizes a wide range of training courses in the areas of combating fraud and financial crime, and frequently posts related awareness material on its social platforms.
 



Kuwait: Graduating the 13th Batch of “Yalla Watani” Trainees during 2021

01.08.2021

National Bank of Kuwait (NBK) has graduated the 13th batch of trainees for the “Yalla Watani” program, leading to a total of 146 Yalla Watani graduates during 2021. The Yalla Watani program aims to qualify new Kuwaiti talent amongst local branches.

The 13th batch included a total of 11 trainees, both male and female, who received intensive training on work mechanisms within local branches to enhance their skills and prepare them for the work environment.

The graduation ceremony was attended by Mr. Emad Al-Ablani, General Manager of Group Human Resources and, Mr. Mohammed Al Othman, General Manager of Consumer Banking Group, and a number of senior executives as well as the Training and Development team from Group Human Resources.

The program lasted for two weeks of concentrated training, followed by on-job training at relevant branches, which focuses on developing personal skills and help enhance work performance through building excellent performance, change and innovation, management science and effective communication, anti-money laundering, anti-fraud awareness, anti-bribery and corruption, principles of professional conduct and business ethics, and Bank Customers Protection Manual.

The program covered many areas of the banking industry including banking principles, credit cards, loans, account types, and insurance.

Yalla Watani trainees were exposed to and familiarized with the bank’s systems and platforms that aim to promote the bank’s digital culture strategy through the latest learning methods and approaches, both incorporating digital mindset training techniques within traditional ones.

On this occasion, Mr. Emad Al-Ablani, General Manager of Group Human Resources quoted: “Yalla Watani is one of the most important career qualification programs in Kuwait for talented fresh graduates in the private sector. The program aims to provide proficient training for young graduates on various aspects of the banking business to qualify them to be part of the bank’s professional organization.”

NBK is the top Kuwaiti private sector employer of national labor by 73.8%. The bank also has a strategy to attract and solicit qualified national talents and enhance their skills in order to build highly qualified leaders for the future, as he elaborated.

Al-Ablani added that NBK boasts the highest retention rates of Kuwaiti employees, reflecting its successful human capital management plans, and special appreciation of its people.

During the previous year, “Yalla Watani” program witnessed a drastic change and need for adopting the blended learning approach and methodology, to stay in line with the coronavirus containment measures, in order to maintain everyone’s safety.

The new Blended Learning approach combines virtual training and NBK’s E-Learning platform, which is designed to meet international standards, by including a variety of topics such as: working under unstable circumstances, developing leaders, innovation, and digital transformation, cyber security awareness and data protection.

It is worth mentioning that NBK provides equal opportunities for all its employees, by giving them opportunities to attend training programs that are designed based on assessment of corporate and individual needs, as well as being committed to developing the skills of its staff.

“Yalla Watani” is one of the various training programs annually launched by NBK, which aims to attract young national talent. The program is designed to suit the requirements of the labor market by providing training opportunities to outstanding fresh graduates who successfully surpassed all qualification requirements.
 



Kuwait: S&P Affirms NBK’s Credit Rating at “A”

28.07.2021

S&P announced that it has affirmed National Bank of Kuwait’s (NBK) Long-Term Issuer Default Rating (IDR) at “A”, and cut the Outlook to “Negative”.

Affirming NBK’s credit rating proves that the bank maintains one of the highest standalone credit ratings among all regional banks, according to all international credit rating agencies.

S&P attributed cutting the bank’s outlook to the downgrade of Kuwait’s long-term sovereign credit rating to “A+” from “AA-”, and maintaining the “negative” outlook, in the absence of a long-term funding strategy due to the failure to adopt the Public Debt Law.

The affirmed credit rating reflects the bank’s high ability to meet its financial obligations, despite the implications of the pandemic on the economy and the downgrade of the country’s sovereign credit rating. It also confirms the bank’s strong franchise, diversified business model, high asset quality, solid capital base, as well as stabile funding and liquidity ratios.

NBK maintains strong capitalization, ample liquidity, as capital adequacy ratio stands at 18.2%; ahead of all regulatory requirements.

NBK also succeeded in pricing its latest bond issues at the lowest rates among conventional banks in the region, which reflects global investors’ appetite for NBK name, despite the current exceptional circumstances, and confirms the bank’s leadership and its strong credit position enabling it to attract international investors.

It is worth mentioning that National Bank of Kuwait reported a net profit of KD 160.8 million for 1H ended 30 June 2021, growing by 44.7% compared to the same period of 2020, and a net profit of KD 76.5 million for 2Q ended 30 June 2021, with a year-on-year increase of 128.8%.



Kuwait: Al-Bahar: Banks Are a Bright Spot in the Economy in the Middle of the Crisis

27.07.2021

Mrs. Shaikha Al-Bahar, the Deputy Chief Executive Officer of National Bank of Kuwait (NBK) Group said that the Kuwait economy faces unprecedented crisis that created long-term implications, noting that the structural imbalances in Kuwait’s economy and its high dependence on oil revenues have worsened these implications.

In her participation in the symposium unveiling the Financial Satiability Report 2020 organized by the Central Bank of Kuwait, Al-Bahar indicated that the fallout of the crisis in the Kuwaiti economy was clearly seen in the recent S&P sovereign downgrade report, where the agency states that Kuwait’s 2020/2021 government deficit could have reached 33% of GDP, the highest ratio of all sovereigns they rate globally.

In the middle of all these implications of the pandemic, the banking system remains the bright spot in the Kuwaiti economy thanks to CBK efforts over the years to build a robust system with exceptionally strong capitalization, ample liquidity and solid asset quality trends, Al-Bahar added.

Al-Bahar pointed out that since the financial crisis in 2008 and following the challenges we faced in 2009, the banking system in Kuwait recovered in relatively a short period of time. And despite the regional and international challenges over that past decade, Kuwaiti banks stood up very well and developed significantly and are well-position today to lead an economic recovery.

Al-Bahar referred to the S&P report that, despite all the negativity around the downgrade of Kuwait’s sovereign ratings, clearly indicated how strong the banking system was going into the pandemic and how the regulator’s prompt actions to implement support measure have cushioned the banks and positioned them well to support the local economy.

Banks still have many challenges ahead, as the pandemic and its implications on the economy are not over yet. Additionally, the economic imbalances will continue to put pressure on economic growth and limit the role of banking sector to lead a long-term sustainable economic development that is built on empowering the private sector and promoting its contribution to GDP and creating job opportunities, she highlighted.

Al-Bahar underscored the great strides the Central Bank is making to face the challenges that have emerged as the banking industry matures and develops further in areas like customer protection, enabling and adopting banking technologies and combatting cybercrime and financial fraud.

On the macro level, Al-Bahar mentioned that the Kuwaiti economy faces many challenges; mainly the political tension and the resulting stand-off as seen in the pending approval of the Public Debt Law and the resulting continued liquidity shortage. In addition, the lack of economic diversity and dependence on government spending and the arising negative impacts on the economy’s ability to create jobs, which underlines the need to increase dependence on the private sector in driving economic growth.

NBK Deputy Group CEO affirmed that for long years, the political scene in Kuwait was marked by between the government and parliament, explaining that this tension did not significantly stymie the development process, despite occasionally causing slowdown.

She said that banks need to work together to address the key challenges facing them including the ability in achieving sustainable development, and intensifying efforts in the ESG area.

Al-Bahar noted that banks have done very well under CBK’s supervision in reaching international standards of Governance, but on the other two aspects of ESG (social and environmental), there is a long way of improvement that we should embark on at the earliest to remain a leading banking sector by regional standards.

I would like to specifically address the environmental aspect here as it, not only is a growing responsibility for all institutions but also it can impose a significant risk if not well addressed, Al-Bahar mentioned.

Climate change is a major concern across the world and soon enough non-environmental business practices will not be tolerated and will be penalized directly through financial fines of indirectly through reputational damage, she added.

Al-Bahar stated that banks’ responsibilities go beyond the direct impact on the environment that results from operational practices. Today, we are responsible for our financing activity and its environmental impact. We need to develop approaches to evaluate the ESG practices of all our stakeholders, we need to understand the impact of our lending activity on climate change and greenhouse emissions. We have to work closely with our stakeholders to ensure they follow our commitment to sustainable development goals and ESG practices.

Al-Bahar pointed out that there are many benefits banks can get from growing the commitment to ESG practices, including increasing the attractiveness of Kuwaiti banks to global investors allowing for sustainable funding, noting that total outstanding ESG bonds reached USD 1.6 trillion globally, with estimates that global ESG assets will exceed USD 53 trillion by 2025.

Concluding her speech, Al-Bahar advised that banks need to understand on a system level the physical exposure they have to climate change and how the changing climate will affect their operations and the financial risk embedded in their balance sheets. She also called for preparing for more rigid standards for compliance with ESG disclosures, as they are becoming mandatory in several markets around the world.



Kuwait: NBK Concludes Its Campaign to Reward the Users of NBK Mobile Banking

26.07.2021

National Bank of Kuwait (NBK) has concluded the campaign for rewarding its customers signing up to NBK Mobile Banking or opting to NBK Push Notifications instead of SMS notifications after completing all bimonthly draws conducted throughout the campaign, in which many customers won valuable prizes from Huawei.

This campaign comes in line with NBK’s keenness to provide the most advanced digital banking services and payment solutions to its customers and enabling them to make all their transactions quickly and easily.

The campaign that lasted for three months with the last draw conducted on 13 July, 2021, gave all customers who switched from SMS notifications to NBK Push Notifications available for all NBK Mobile Banking users, since it was first launched, the chance to enter draws and win prizes.

NBK announced the names of the following winners:

  • Fatimeh Ali Melyouni

  • Shemali Ali Al Shemali

  • Phani Kumar Katuri

  • Ghina Qasem Moosoully

  • Wejdan Faisal Al Hammadi

  • Mohammad Fahad Al Mutairi

     

On this occasion, Hala Al Shoaibi, Head of Digital Service Quality Management, National Bank of Kuwait said: “We aim to encourage our customers to use digital channels for all their transactions and payments.”

“We have a huge technological infrastructure that enables us to provide top-notch digital services, especially through NBK Mobile Banking, under which we strive to provide continuously updated services,” she added.

Al-Shoaibi emphasized that NBK is keen to launch unrivaled campaigns all year round, in line with its strategy to reward customers through an array of exquisite draws, prizes and offers.

NBK Push Notifications enables NBK Mobile Banking users to receive real-time alerts about all transactions made on their accounts and credit cards through mobile notifications including transaction details as an alternative for SMS notifications. The service allows customers to receive notifications 24/7, wherever they are, inside or outside Kuwait, as long as they are connected to the internet.

NBK Push Notifications is a continuation of a number of services added to NBK Mobile Banking App to cope with the fast-paced modern lifestyle, with dramatically increasing reliance on smartphones in daily life. These services include NBK Geo Alerts, which allows customers to receive notifications about available offers and discounts on their smartphones at specific locations while shopping nearby.

 

Winners: A top-notch digital experience packed with exceptional prizes

The winners who showed various reactions, agreed on the top-notch digital banking experience provided to them by NBK, which is also packed with exceptional rewards and prizes.

The participants said that NBK Mobile Banking helps them make all transactions easily and quickly anytime, anywhere. Some of them pointed out that their close connection with NBK stems from being NBK Customers since childhood, and throughout those years, it was always the bank they know and trust.

The winners also expressed their pleasure with the prizes they received, which encourage them to do sport and lead a healthy life.



Kuwait: NBK introduces revamped customer experience for their Miles Program with a new partner

25.07.2021

National Bank of Kuwait (NBK) is keen to fulfil its customers’ needs to provide them with top-notch services and exceptional rewards to meet their expectations. For the first time in Kuwait, NBK has expanded the horizon of redemption options on Miles points earned by partnering with Q’go. This partnership will ensure that the redemption is not only restricted to travel related options but much more.

The new service will enable NBK Customers to not only book air tickets, hotels, and car rental but also to experience new prime services like buying tourist trips to different cities around the world or booking tickets for sporting events like world’s best soccer matches and buying international travel insurance policies using NBK Miles Points.

The partnership with Q’go gives NBK Customers more convenience and flexibility by allowing their access to exceptional services, including premium 24/7 customer service to answer all their inquiries and manage their bookings. In addition, customers will have access to 24/7 dedicated WhatsApp number, and Q’go local branches to service their requirements, which include a branch at Kuwait International Airport operating 24/7 across the year. NBK has always endeavoured to enrich its customer experience. Keeping in line with NBK’s vision, the expiry of the miles points has been extended until December 2022 for eligible NBK Credit Cardholders.

On this occasion, Mr. Bader AlJanah, Consumer Banking Group at National Bank of Kuwait said: “We seek to allow our customers to make the utmost benefit from their NBK Miles Points, as part of our endeavours to fulfil their needs and provide them with excellent services and exceptional rewards that meet their expectations."

“NBK’s partnership with Q’go represents a key step in the efforts to revamp NBK Miles Program and by adding more services and enhancements for customers’ convenience and quick, easy redemption of their earned points,” he noted.

AlJanah added: “NBK Credit Cards give the opportunity to participate in all the campaigns launched by the bank all year round, and also offer a unique lifestyle for customers with the various benefits available for their holders, which contribute to giving them a richer banking experience.”

Customers earn NBK Miles Points every time they shop in stores or online, withdraw cash, or make any other payment transaction inside or outside Kuwait as well as when using their cards while traveling. They can redeem their points online to book flights with 800 airlines, or an accommodation with 150,000 hotels or rent a car at leading car rentals from around the world. In addition to buying tourist trips to different cities around the world or booking tickets for sporting events and buying international travel insurance policies using NBK Miles Points.

NBK Customers can also exchange the miles earned on their credit cards to their memberships in leading airlines and retail loyalty programs through Point Exchange option available at miles.nbk.com.



Kuwait: NBK Reports 1H2021 Net Profit of KD 160.8 million

18.07.2021

The National Bank of Kuwait (“NBK”, the “Bank” or the “Group”) has announced its financial results for the six-month period ended 30 June 2021. NBK reported a net profit of KD 160.8 million (USD 534.0 million), improving by 44.7% year-on-year.

Net profit for the three-months ended 30 June 2021 reached KD 76.5 million (USD 254.0 million), a year-on-year increase of 128.8% from the comparable period in 2020.

Performance and operating highlights 1H 2021:
• Net operating income of KD 452.5 million (USD 1.5 billion), increasing by 9.2% compared to 1H 2020
• Total assets grew by 6.4% year-on-year, to KD 31.6 billion (USD 104.9 billion)
• Total loans and advances grew by 5.3% year-on-year to KD 18.5 billion (USD 61.5 billion)
• Customer deposits decreased by 0.9% year-on-year to KD 17.4 billion (USD 57.8 billion)
• Solid asset quality metrics, with NPL/gross loans ratio at 2.45% and an NPL coverage ratio of 152%
• Robust Capital Adequacy Ratio of 18.2%, comfortably in excess of regulatory requirements   

Commenting on the results, NBK Group Chairman, Nasser Al-Sayer, said:
“Macroeconomic challenges and disruption caused by the Covid-19 pandemic continued to create headwinds in the first half of 2021. Despite this, the gradual recovery that we achieved in the first quarter continued into the second, with increased vaccine penetration and some easing of mobility and other restrictions leading to improved business confidence and activity.

We are cautiously optimistic that this trend will continue as the year progresses, which bodes well for the national economy and for the banking sector. The expansionary budget announced by the Kuwait government for 2021-2022, together with higher oil prices contributing more to state revenues, are positive for the business environment. However, the future course of the pandemic and its impact on economic activity remains uncertain and we expect return to normal levels of activity to remain gradual.”

NBK remains committed to supporting the economies where it operates including that of Kuwait, its businesses, citizens, and residents. By delivering on our social as well as economic responsibilities to the country, we are helping to build a stronger future for all. In this respect, we are more committed than ever before to integrating impactful ESG strategies across all aspects of our business.

Our headquarters relocation to a new LEED gold building has led to considerable reductions in energy use, greenhouse gas emissions, and water consumption. Meanwhile, our support for the vaccination rollout, including for our own staff, is an important part of our social commitment.
The soundness of NBK’s fundamentals, our focus on efficiency, and our institutional strength as a national and regional leader are enabling us to respond effectively to the temporary challenges that we face.

We are maintaining a conservative approach to risk, and to prudent balance sheet management, and focused on continuing to drive excellence in performance against these metrics across our operating markets.”

NBK Group Chief Executive Officer, Issam J. Al Sager, commented:
“NBK’s performance in the first half demonstrated a number of strengths including solid asset growth, driven by increasing loans and advances as business volumes have begun to gradually normalize.

The Group’s net operating income grew by 9.2% year-on-year to KD 452.5 million (USD 1.5 billion). Moreover, the stability and diversity of our funding mix on the other hand proved its vitality to the Group and the trustworthiness embedded in clients towards NBK in such times.

We are seeing positive signs across sectors including buoyant demand for credit by households and a tentative acceleration in project activity in Kuwait, with about KD 2.2 billion (USD 7.3 billion) expected to be tendered in 2021.

Although the low interest rate environment continues to challenge and pressure margins, the Bank proved resilient in preserving margin levels. Moreover, our flagship digital investments, a key pillar of our strategy, continues to be on track and we are effectively managing its related costs.
 
Our strategy remains anchored in the diversity of our operations, with business various segments making strong contributions to bottom line. Our scope to increase digitalization has achieved further success in delivering efficiencies within the organization and improving the convenience and quality of our products and services to customers. We are now focused on accelerating our drive towards digital excellence as we look forward after an extended period of uncertainty. 

We are proud to report that NBK continues to receive international recognition and respected awards, including ranking first among Kuwaiti banks in The Banker magazine’s list of the Top 1,000 World Banks, and 9th in the Middle East, in June 2021.”



Kuwait: NBK Supports “Let’s Be Aware” Campaign in Raising Awareness About the Risks of Dealing in Virtual Currencies

18.07.2021

National Bank of Kuwait (NBK) is always keen to promote financial culture and raise awareness among different segments of society. In this context, and as part of its intensified efforts to support the activities of “Let’s Be Aware” banking awareness campaign launched by the Central Bank of Kuwait, NBK uses all its social media platforms and communication channels to warn against the risks of dealing in virtual currencies and the grave losses that may be incurred as a result of such dealings.

Over the past days, the bank has published awareness content including messages and videos warning people from dealing in virtual currencies, as they are not subject to any regulators, and therefore, may expose them to fraudulent activities.

On this occasion, Abdul-Mohsen Al-Rushaid, Assistant General Manager of Communications Department at National Bank of Kuwait said: “We are keen to spread financial culture among different segments of society, as part of our support of the activities of the campaign launched by the Central Bank of Kuwait, which aims to raise customers’ awareness of their rights, and the precautions that should be taken to protect their information, accounts and money.”

“In conjunction with raising awareness about the risks of dealing in virtual currencies, we strive to provide various investment and saving channels that suit all our customers’ segments,” he added.

Al-Rushaid accentuated that NBK harnesses its huge capabilities in communicating with customers as well as all its digital channels, which the most popular among all Kuwaiti banks, to support the efforts of the Central Bank of Kuwait in protecting customers and the economy.

The campaign showed success in creating a tangible impact among banks’ customers about all its focus topics over the past period, including raising awareness about customers’ rights, key precautions for protection from fraud, and awareness about the risk associated with “loan shark” schemes, and high-risk investments, he pointed out.

It is worth mentioning that NBK is a key supporter and partner in all the initiatives and campaigns of the Central Bank of Kuwait aiming to raise financial awareness and spread banking culture among all segments of society. As a leading financial institution in Kuwait and across the region, NBK frequently organizes various activities that contribute to raising awareness about all topics related to the banking sector. It also organizes various activities and training courses on combating fraud and financial crimes.

The Central Bank of Kuwait launched “Let’s Be Aware” banking awareness campaign, in cooperation with Kuwaiti banks, as part of the efforts to spread financial culture and raise awareness among banks’ customers of their rights and responsibilities and the best ways to benefit from banking services. The campaign also aims to promote the saving and investment culture, as well as other related topics, by publishing a variety of awareness material and information relevant to financial culture.

 

For more information about the campaign, please visit:



Kuwait: NBK Provides Customers With 50% Cashback on “Cinescape” and “talabat” Purchases During Eid Al-Adha

11.07.2021

Underscoring its keenness to join its customers in celebrating all public occasions, and in line with its strategy to reward them all year round, National Bank of Kuwait (NBK) is giving eligible NBK Credit and Prepaid Cardholders 50% cashback on their purchases from “Cinescape” and “talabat” App & Website during Eid Al-Adha.

NBK Customers can get the cashback on their payments for cinema tickets and snacks at “Cinescape”, as well as all purchases from restaurants or groceries through “Talabat”, when using their eligible NBK Credit or Prepaid Cards.

Additionally, NBK Customers get a chance to enter the draw on Tesla Model 3 cars for every KD 1 spent using the eligible NBK Credit and Prepaid Cards.

The eligible cards for this cashback campaign are as follows:

  • NBK Visa Platinum Credit Card

  • NBK Visa Signature Credit Card

  • NBK Visa Infinite Credit Card

  • NBK Visa Infinite Privilege Credit Card

  • NBK-Kuwait Airways (Oasis Club) Visa Signature Credit Card

  • NBK-Kuwait Airways (Oasis Club) Visa Infinite Credit Card

  • NBK-Kuwait Airways (Oasis Club) Visa Platinum Prepaid Card

  • NBK Platinum Mastercard Credit Card

  • NBK World Mastercard Credit Card

  • NBK World Mastercard Miles Credit Card

  • NBK World Elite Mastercard Credit Card

  • NBK UEFA Champions League World Mastercard Credit Card

  • NBK UEFA Champions League Platinum Mastercard Prepaid Card

 

On this occasion, Anwar Al Ballam Cards Products Manager, at Consumer Banking Group, at National Bank of Kuwait said: “We congratulate our customers on the occasion of Eid Al-Adha, and affirm our keenness to celebrate with them our way during special occasions by providing exquisite offers and campaigns.”

NBK’s rewards are designed to suit the needs of its customers and according to their lifestyles, especially on those occasions in which the bank seeks to provide exceptional offers, based on its customers’ celebration traditions, he noted.

Al Ballam added that NBK is committed to create a richer banking experience for NBK Credit and Prepaid Cardholders through special offers and campaigns all year round, to cater to their unique lifestyle.

With returning to normal life, National Bank of Kuwait launched a variety of exceptional rewards for its customers, including cashback campaigns, salary acquisition rewards, and other exclusive offers and draws that were well-received and appreciated by customers.

NBK Credit Cards provide the best payment method given the various benefits they offer customers when using their cards for shopping, including NBK Rewards Program, NBK Miles Program, purchase protection and extended warranty, as well as many other benefits.



Kuwait: NBK Announces the Winners of the NBK Online Hackathon Prizes

11.07.2021

National Bank of Kuwait (NBK) seeks to maintain its position as a leading provider of top-notch digital services through continuous development of its digital channels. In this context, the bank partnered with CODED academy to organize “NBK Online Hackathon” for programmers with the aim of delivering new ideas and innovations to develop NBK mobile banking.

In the Hackathon held from 24 to 26 June, 2021 saw the participation of 25 teams of FinTech programmers, of which 15 teams completed their projects successfully with ready-to-present functional prototypes, which were evaluated and three winning teams were announced.

The winners included “Olympus” team, which ranked first and received KD 2500 prize, whereas “Coffee Addicts” and “ta git” teams came second and third, respectively, and were awarded valuable prizes from Huawei.

Throughout the Hackathon, NBK team supported all participating teams and shared keynote workshops and their experiences with them about NBK Mobile Banking, cyber- security and testing. In addition, workshop sessions were supported by Huawei with their presentation on AppGallery ecosystem to participants.

On this occasion, Mr. Nikolaos Sfikas, Head of Group IT at National Bank of Kuwait, said: “Our digital excellence is a core aspect of our strategies and operations, though which we aim to provide our customers with top-notch digital banking services and advanced payment solutions, in a way that contributes to enriching their banking experience.”

“We are always happy to establish connections with all the stakeholders of Kuwait’s digital community, as well as support and cooperate with talented youth, as reflected in this Hackathon organized in partnership with the premier coding academy CODED,” he added.

Sfikas noted that NBK is continuously improving its digital channels experience, mainly NBK Mobile Banking, with new value propositions, features and services as well as advanced world-class payment solutions, with a customer-first perspective, by placing their needs at the center.

On his part, Mr. Ahmad Marafi, CODED CEO and Co-Founder, said: “We are honored at CODED academy to partner with a leading institution of NBK’s stature to organize and launch the NBK Online Hackathon, the first of its kind in the region, offering opportunities for creative programmers. We also appreciate NBK’s consistent support of the creative Kuwaiti youth in all fields, especially digital-savvy youth.”

On a related note, NBK received the Best Financial Innovation Lab Award in Kuwait for 2021 in the annual survey conducted by the international Global Finance magazine based on the input from a large panel of experts, analysts, consultants and corporate executives around the world.

NBK’s Digital Office, with the Digital Factory organization under its umbrella, is the largest financial technology accelerator in the region, which plays a key role in driving the bank’s digital transformation strategy by enabling it to foresee future growth opportunities related to FinTech domain.

Furthermore, the Office acts as an incubator and a meeting point for innovators and emerging companies in the FinTech domain through the new Digital Factory established as per the highest standards adopting the creative thinking approach as a key basis.



Kuwait: NBK Announces the Winner of KD 250,000 in Al Jawhara Quarterly Draw

04.07.2021

National Bank of Kuwait (NBK) is keen to provide its customers with an exceptional experience comprising a carefully chosen, exclusive array of draws and prizes satisfying their needs and expectations. In this context, the bank organized a special event themed “Save, Win and Realize Your Dreams with Al Jawhara Account” for Al Jawhara quarterly draw worth KD 250,000.

The draw was broadcasted live on Diwaniyat Al-Yaqout and Al-Ansari program on Kuwait Pulse Radio, during which the bank announced Nada Hasan Khashawi as the winner of KD 250,000 Al Jawhara quarterly prize. This was in the presence of Abdulaziz Ashkanani as a representative of the Ministry of Commerce and Industry, as well as representatives from Deloitte and NBK.

In a step to engage its customers in this special event, NBK launched a competition on its social media accounts to answer the question “What would you do if you win KD 250,000?”. The prizes ranged between KD 50-400, in addition to 10 prizes of KD 50 each for the first ten radio callers.

The event witnessed broad participation in the competitions, which were well-received by all participants, who expressed their pleasure with all the exceptional events organized by NBK, which always reflect the exquisite draws, prizes, offers and services provided by the bank, in testimony of its leadership and superiority.

On the other hand, NBK announced the following winners of June’s weekly prizes of KD 5,000 each: Naser Habes Al-Mutairi, Ahmad Mohammad Al-Mobarak, Faisal Adnan Al-Hunaif and Amnah Redha Dashti.

On this occasion, Mr. Mohamed Al-Othman, GM- Consumer Banking Group at National Bank of Kuwait said: “We are committed to provide our customers with exceptional rewards that satisfy their needs as part of offering them an integrated banking experience.”

“The event’s theme reflects our strategy to achieve financial inclusion and promote the saving culture, as well as our keenness to provide exclusive prizes to our customers through Al Jawhara Account, which is considered a key pillar in implementing this strategy,” he added.

Al-Othman affirmed: “Customers’ interest and satisfaction with the provided rewards and services drive us to offer more, and reflect our unrivalled ability to communicate with them to identify their expectations, and tailor our rewards, products and solutions accordingly.”

Concluding his speech, Al-Othman thanked everyone who participated in the event and contributed to make it a success, and congratulated the winners, promising customers to provide more exceptional programs, and rewards and special events.

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives the customer a chance to be one the next lucky winners.

Al Jawhara Account can be opened very easily by through NBK Mobile Banking or NBK Online Banking or by visiting the nearest NBK branch.

The minimum opening balance for Al Jawhara Account is KD 400, and the maximum limit to be held by customer is KD 500,000. If no withdrawals or transfers are made on the account during the holding period, the customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

It is worth mentioning that since 2012, National Bank of Kuwait has rewarded loyal customers with a total worth of prizes amounting KD 2,200,000 in Al Jawhara weekly, monthly and quarterly draws.

For more information about Al Jawhara Account, you can visit nbk.com

 

What would you do if you win KD 250,000?

Many dreams are waiting to come true, said many participants in a video report with the journalist Bibi Al-Khodari when asked: “What would you do if you win KD 250,000?”. The answers showed many dreams and wishes varying from buying a house, financial investment and starting a new project. The answers also reflected the Kuwaiti society’s benevolence and willingness to help the poor and support their families.

The participants said that they always anticipate the weekly, monthly and quarterly draws of Al Jawhara Account, with the hope to win one of the prizes that will help them realize their dreams as well as the dreams of their families and beloved ones.



Kuwait: NBK Releases Its Annual Sustainability Report for 2020

03.07.2021

National Bank of Kuwait (NBK) has issued its annual Sustainability Report for the year 2020 under the theme “Maintaining Course”, underscoring its leading role and institutional approach to integrate sustainability into systems for managing environment, social and governance (ESG) impacts.

In this fifth Sustainability Report, which is aligned with the guidelines of the Global Reporting Initiative (GRI), NBK shares its key sustainability-related accomplishments for 2020 through a proactive and comprehensive response to support customers, employees and its community in responding to the COVID-19 pandemic, as well as initiatives in environment, healthcare, social contribution, education and sports.

In developing this report, NBK continued to follow a stakeholder-focused and standards-aligned approach to sustainability. Accordingly, the report was developed with consideration given to a range of global and local sustainability frameworks and drivers, including the Global Reporting Initiative (GRI), UN Sustainable Development Goals (SDGs), and the Kuwait National Development Plan (KNDP).

NBK boasts its accomplishments over the past years towards achieving its sustainability pillars, and looks forward to continued progress in making ESG standards a basis for dialogue with customers, embedding sustainable finance in all its operations, and building sustainability as an integral part of its corporate culture.”

NBK strives to strengthen its position as a leading provider of sustainable banking services, and is committed to maintaining this approach. NBK has always defended the essential role of banking services in achieving the aspirations of individuals and companies, along with its rigorous approach in integrating ESG issues at the heart of its business.

The year 2020 has been one-of-a-kind for NBK, as COVID-19 presented a range of challenges, well-met by the coordinated efforts of NBK staff in every business unit.

NBK’s Resilience throughout COVID-19

The annual Sustainability Report highlights the bank’s response to the challenges brought about by the COVID-19 pandemic across its functions and operations.

NBK’s readiness and incisive early action helped manage the emerging COVID-19-related risks.  Every department played a role in NBK rapidly implementing and scaling up digital solutions and electronic services for remote work and for security and continuity in financial services provision.  NBK’s IT team supported the transition from on-site operations to a remote access infrastructure, enabling employees to work from home and to serve customers through virtual financial transactions.  NBK also amplified customer support services to aid customers in this forced transition to mobile banking.  Further, NBK leveraged all their social media channels and brand to inform, educate, and motivate both customers and community members regarding pandemic safety measures.

Internal Governance

The report summarizes NBK’s governance structure, Board of Directors (BoD), Board Committees, governance disclosures and compliance processes.  It describes the bank’s ethical and transparent business practices, highlighting its code of conduct, commitment to human rights, prioritization of investor relations, and a range of ethical business areas that include anti-corruption, anti-fraud, and anti-money laundering. 

NBK strengthened its commitment to the highest standards of governance by initiating the process to add two new independent members to the board of directors (completed this year), enhancing the role of the Risk and Compliance Committee in surfacing and managing a wide range of risks, and emphasizing its long-standing commitment to human rights by creating and approving a new Human Rights policy.

Enhancing Business Practices and Building a Richer Customer Experience
In 2020, because in-person visits to branches decreased 44% and use of mobile banking increased 41%, NBK implemented numerous initiatives and programs to build a satisfying customer experience within that new environment, including digital transformation infrastructural changes, local delivery banking, youth programs and discounts, partnerships with popular retail outlets, and social-media-mediated education and support for customers as they navigated the COVID-19 pandemic.  Customer satisfaction remained essentially steady at 93% satisfaction despite the unprecedented changes forced by COVID-19.

Caring for People

Another key sustainability dimension reported for the previous year is the workplace, where the bank exhibits sustainable management of and engagement with its people. Some highlights this year include implementation and achievement of: dozens of leading-edge practices to support the health of employees in the midst of the pandemic; 72.7% Kuwaitization rate; 45.8% female employees’ proportion of the workforce, the highest among all regional banks; 51,924 employee training hours delivered; and the provision of NBK Clinic services to employees.

Impacting Community

NBK has a very long-standing commitment to being a responsible corporate citizen in the community, especially by giving back through contributions, awareness raising, and community engagements.

Social media was a vital tool for NBK in 2020, enabling virtual engagement with NBK’s community by achieving nearly 2 million engagements across their six major social media platforms. 

The report outlines NBK’s social initiatives ranging from healthcare to COVID-19 awareness to education and youth, including the provision of around 375 volunteering hours by staff concerning COVID-19 awareness, and training 32 youth students through “Tamakan” career readiness program for fresh Kuwaiti graduates.

Managing Environment Impacts

The report highlighted the substantial progress made in reducing environmental impacts, including energy, water, waste and resource management, headquarter relocation, and the calculation of NBK’s footprint in terms of greenhouse gas (GHG) emissions. Because of both COVID-19 demand reductions and moving to the new green headquarters building, the bank achieved 70% and 80% reductions in their electricity and water consumption, respectively.  NBK also both reduced paper use and recycled nearly 100 metric tons of paper, lowering their GHG emissions by 615 metric tons just from those two efforts alone.  The bank also was able to recycle over 3,600 electronic devices.

It is worth mentioning that NBK is the first banking institution in Kuwait to issue a sustainability report highlighting the bank’s social, economic and environmental initiatives and the implementation of corporate governance principles in accordance with the standards of Integrated Reporting (IR) Framework and the Global Reporting Initiative (GRI).

The bank’s efforts in this regard over the past years were recognized by inclusion in the FTSE4Good Index and the Refinitiv AFE Low Carbon Select Index in MENA, in which NBK ranked first among regionals banks and Kuwaiti companies in terms of the index’s weight. In 2020, NBK also maintained its MSCI ESG Index rating at BBB.



Kuwait: NBK Academy Celebrates the Graduation of the 24th Batch

30.06.2021

National Bank of Kuwait (NBK) Academy celebrated the graduation of the 24th batch, the 1st in 2021, of newly hired employees who successfully met admission criteria for this intensive course, specially designed for fresh Kuwaiti university graduates.

The graduation ceremony was attended by Mr. Salah Al-Fulaij, CEO of NBK – Kuwait, Mr. Sulaiman Al-Marzouq, Deputy CEO of NBK – Kuwait, Mr. Emad Al-Ablani, GM – Group Human Resources and Mr. Mohammed Al-Othman, GM- Consumer Banking Group, in addition to other executives from the bank, in line with all precautionary measures and social distancing to keep everyone safe.

The Academy’s training program, which lasted for four months, hosted 13 participants and covered various areas of the banking business, such as banking principles, risk management, financial accounting, marketing, negotiation, consumer and commercial lending, as well as training on creativity, innovation and design thinking. Various blended learning interventions occurred through in person and virtual courses. Furthermore, their development continues through eLearning after the academy ends.

On this occasion, Najla Al-Sager, Head of Talent Management, Group Human Resources at National Bank of Kuwait, said: “NBK Academy, launched 12 years ago, embodies the bank’s strategy to recruit fresh graduate national talents, and aims to develop and enable them to work in the banking sector.”

NBK has a firm belief in the importance of investing in its people by providing a unique environment in the areas of employee training and development, which contributes to enhance their skills and help them build a successful career path that supports sustaining the bank’s growth in the future, she added.

It is worth mentioning that the program content is regularly enhanced to keep pace with the latest international researches and studies related to the banking sector and administrative sciences.
The Academy reflects NBK’s vision to support sustainable human capital development as one of its top strategic priorities and a shared responsibility between the various governmental institutions and the private sector.

NBK Academy was inaugurated in 2008 with the aim to pave the way for new Kuwaiti graduates to join the banking services sector. The Academy provides graduates with the best training programs developed in cooperation with leading international institutions and universities to meet the demands of the labor market.



Kuwait: NBK Ranks First Among Kuwaiti Banks in the Banker’s List of Top 1000 World Banks

30.06.2021

In a new testimony of its powerful brand and solid financial position, National Bank of Kuwait (NBK) ranked first among Kuwaiti banks in The Banker magazine’ list of Top 1000 World Banks, whereas it ranked 9th in the Middle East.

NBK maintained its 9th position in the Middle East rankings, despite the decrease in the number of regional banks in The Banker’s list for 2021 to 64 banks, compared to 68 banks in 2020.

The Banker’s annual ranking of Top 1000 World Banks was based on a set of criteria; basically total assets, Tier 1 capital, profitability, asset quality, return on capital and return on assets.

NBK topped the ranking at the level of Kuwait in terms of total assets and Tier 1 capital criteria, as the bank’s total assets amounted to $98 billion as of end of 2020, whereas Tier 1 capital reached $11.2 billion as of end of 2020.

Thanks to its solid financial position and strong financial results posted, NBK ranked 156th globally in The Banker’s list of Top 1000 World Banks.
The Banker magazine mentioned that the average return on assets (ROA) for the banks of the Middle banks recorded 0.87% in 2020, while the return on equity (ROE) was 7.32%, and the return on capital (ROC) reached 7.88%.

By the end of 2020, aggregate Tier 1 capital held by the world’s 1000 largest banks stood at $9.9tn, the highest total on record, and a 12.7% increase compared to the year before, it added.

The selection of NBK on this list is a testimony of its leadership at the regional and global levels, as well as its strong balance sheet and outperformance of regional banks in terms of many key financial indicators, despite the challenging conditions posed by the coronavirus pandemic.

Additionally, this listing among top world banks reflects the bank’s profit quality, depending on solid metrics across all its business lines, as well as its unique geographical footprint spanning 4 continents and 15 countries worldwide.

It is worth mentioning that over the past year, and in recognition of its efforts in supporting customers and employees, NBK was one of the few banks around the world to be recognized by a number of prestigious awards in the areas of innovation in digital banking services, and also scored a high rating in customer satisfaction index.

Meanwhile, NBK continues to collectively enjoy one of the highest credit ratings among most major banks of the Middle East from the top three international credit rating agencies: Moody’s, Fitch and Standard & Poor’s. The Bank’s ratings are supported by its strong capitalization, prudent lending policies, disciplined approach to risk management, as well as its highly experienced and very stable management team.

The Banker is a UK-based Financial Times publication founded in 1926. It is one of the most reputable financial intelligence magazines that conducts surveys to select and recognize top performing and leading banks worldwide.
 



Kuwait: Al-Matrouk: NBK Firmly Supports the Initiatives to Raise the Youth’s Awareness of Cybercrime and Protective Measures

29.06.2021

As part of its initiatives aiming to raise social awareness, National Bank of Kuwait (NBK) continued to support LOYAC’s Cybercrime Committee Program, organized in cooperation with the Cybercrime Department of the Ministry of Interior.

The 3-week program included an online workshop with the youth, to raise awareness about cybercrime laws and programs that fall under the law, with the aim of raising social awareness about the fundamentals of cybersecurity. This awareness program also hosted a group of experts and specialists in this type of crimes from the Ministry of Interior.

In his speech during the program, Mr. Khalid Al-Matrouk, Chief Security Officer and Head of Anti-Financial Crime-Kuwait at National Bank of Kuwait said: “NBK’s participation and sponsorship of this cybercrime awareness program aims to raise the youth’s awareness on the necessary measures to protect themselves, as well as society, from the challenges posed by these crimes.”

NBK is a key partner and player in all the initiatives aiming to raise awareness on the risks of cybercrime and fraud, in cooperation with the Central Bank of Kuwait and the Cybercrime Department of the Ministry of Interior, he indicated.

Al-Matrouk added that the youth are currently falling victim to exploitation, as a result of misuse of the Internet and social media platforms, as well as various fraud schemes using fraudulent text messages, e-mails, and even phone calls.

The youth should be aware of not responding the requests for personal information from anonymous people via e-mail, text messages or phone calls, noting that these are fraudulent attempts aiming to obtain banking information to steal money or personal data, he emphasized.

Al-Matrouk called for cautious dealing with links, because just clicking the link may lead to stealing confidential banking information.
One of the fraudulent schemes used by scammers is to inform the customer that their debit card was stopped due to not updating their information. Then, they ask them to contact a phone number to update the information, which allows them to obtain customer’s data, and thus steal his money through online transactions on or transfers to intermediary accounts, to pass that money through the financial systems inside and outside Kuwait, which makes tracking and recovering these amounts very difficult, Al-Matrouk explained.

He stressed that NBK is constantly working on enhancing its systems and procedures to ensure security for its customers and employees, and offer them top-notch banking services in a convenient and secure manner.

Al-Matrouk noted that NBK is keen to spread awareness and means of protection from the fraud risk among customers. To this end, the bank is intensifying awareness campaigns through its various channels, including providing tips, with the aim of familiarizing customers with the risks of theft and fraud using enticing methods via the phone or the Internet.

It is worth mentioning that NBK, in cooperation with the Cybercrime Department of the Ministry of Interior, sponsors LOYAC’s Cybercrime Committee Program within its Awareness Committee Program, which is organized online via Zoom during the period from 6 to 22 June, 2021, and attended by participants from the youth.

As the leading financial institution in Kuwait and the region, NBK frequently organizes various activities that contribute to raising awareness about all topics related to the banking sector. It also organizes a wide range of training courses in the areas of combating fraud and financial crime.
 



Kuwait: NBK Rewards New Zeina Package Customers in Cooperation With Fairyhub

27.06.2021

National Bank of Kuwait (NBK) is keen to reward its customers from all segments. In this context, the bank is offering a KD 10 gift voucher to new Zeina Package Customers, in cooperation with FairyHub.

According to the offer valid for one year from the launching time, new Zeina Package Customers can redeem the gift vouchers in purchases from all FairyHub apps.

Zeina Package is tailored to young customers from birth until below 13 years of age, providing children with the basic tools they need to learn about saving and banking through a package including a bank account, debit card, and a variety of services and activities that aim to familiarize children with the basics of saving and how to manage their financial affairs.

On this occasion, Monira AlKharafi Marketing Segment Officer from Consumer Banking Group at National Bank of Kuwait said: “We are keen to reward our customers with prizes that meet their needs. This offer comes as part of the package of outstanding draws and prizes that offered to Zeina Package Customers all year round.”

Zeina Package gives access to a variety of rewards and activities, through which we seek to instill the saving culture in children, and provide an exquisite banking experience that suits their ages. It also provides a unique opportunity for parents to plan for the future of their children,” she continued.

Al Kharafi added: “We seek to organize various activities that suit the needs of our children, despite the prevailing exceptional circumstances. We also promise our customers more distinguished activities as life returns to normal.”

Zeina Package offers an array of special services and rewards, as customers get free NBK Zeina Debit Card, choose from an interest-bearing Savings Account or an interest-free Trust Account, as well as participating in special activities and events for Zeina Package Customers throughout the year, and various discounts when shopping with NBK Zeina Debit Card.

Parents can open Zeina Account for their children by visiting one of NBK Branches or through the website nbk.com.



Kuwait: NBK Mobile Banking.. A Leading Digital Experience to Promote Customers’ Convenience and Fulfill All Their Needs

27.06.2021

National Bank of Kuwait (NBK) strives to enrich the banking experience of its customers and enable them make all their transactions with ease and convenience, utilizing the most advanced technologies. In this context, the bank is working on upgrading NBK Mobile Banking, in a way that contributes to meet all customer needs without the need to visit the branch.

NBK Mobile Banking allows customers to make most of their transactions anytime, anywhere, including the following key services:

  • Local and international transfers

  • NBK Quick Pay

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    Bill Splitting

  • Adding beneficiaries

  • Increasing monthly transfer limit

  • Viewing account statement

  • Paying credit card dues

  • Opening accounts and term deposits

  • Cardless cash withdrawal

  • Transfer money from your credit card to your account (Cash Advance)

  • Updating contact information

  • eQMatic Service for getting a queue number digitally

  • NBK Geo Alerts Service.  

  • NBK Push Notifications service via NBK Mobile Banking App where customers receive the notifications around the clock whether they are in Kuwait or abroad as long as they are connected to the internet.

NBK Customers can download the NBK Mobile Banking App, which is available in Arabic and English, on all app stores, and install it on more than one device.

On this occasion, Hala Al Shoaibi, Head of Digital Service Quality Management, National Bank of Kuwait said: “We are consistently upgrading the NBK Mobile Banking App to enable our customers enjoy an exquisite digital banking experience that allows them make all their transactions anytime, anywhere, without the need to visit our branches.”

“NBK Mobile Banking has become our largest branch, as it has the largest share of transactions made among all digital channels, which reflects our digital excellence and our leadership that builds on our superior capabilities and huge technological infrastructure,” she added.

Al Shoaibi pointed out that NBK encourages customers to use digital channels by giving them the chance to enter draws and win prizes when using the NBK Mobile Banking, in line with the bank’s strategy to achieve financial inclusion and its care for customer convenience.

NBK Customers’ interest in using NBK Digital Channels during the pandemic manifests NBK’s efforts to offer the most advanced technological solutions and digital services, she noted.

It is worth mentioning that over the past period, NBK added many new services and updates to the NBK Mobile Banking App, which contributed to increase customer satisfaction, by enabling them to do their banking quickly and easily, including Bill Splitting and NBK Push Notifications that keeps customers notified of all transactions made on their accounts.



Kuwait: NBK Supports LOYAC’s “KON” program

23.06.2021

As a platinum sponsor, National Bank of Kuwait (NBK) welcomes the participants from LOYAC’s  program “KON”. This social entrepreneurship program is co-created with Babson College, the most prestigious entrepreneurship college in the United States and the number one institution in the world for entrepreneurship education. The program aims to introduce young adults between the ages of 12 to 16 to the world business and to turn their ideas into action.

NBK will take part in the training sessions that will be ongoing until the 15th  of July 2021. Throughout the three weeks program, leaders from NBK along with a group of professional leaders mentors and trainers, locally and regionally will encourage the participants to create a profitable business that solves social challenges.

NBK Public Relations Assistant General Manager, Manal Al Mattar said, “NBK’s sponsorship and participation in the program comes as a part of its strategic partnership with LOYAC. NBK is dedicated towards supporting talented young people and empowering them towards achieving their goals.”
 

“KON” is one of these initiatives that help invest and support young youths. NBK supported KON for five consecutive years. Even in this time of uncertainty, the program continue to provide its expertise to young people through online training sessions and workshops and looks forward to seeing the participants moving into key leadership roles in their near future,” Al Mattar added.

“KON” students will experience different stages during the program, thinking, planning and doing. The experiential learning journey the students undertake throughout the three weeks supports them to learn skills that include creativity, critical thinking, problem solving, communication and collaboration. The students also learn technical skills to write up a successful business plan, and how to pitch their business ideas to investors. By the end of the program, students will be able to present their business ideas before a jury panel, in addition to a professor from Babson College.

NBK believes that investing in human resources is investing in our future. The KON program goes along with NBK’s initiatives to invest in youth and support their aspirations.

LOYAC is a nonprofit organization that runs several programs for the youth to develop their professional skills, enhance their personal growth and help them find their sense of purpose by extending themselves to others.
 



Kuwait: NBK Launches Its Summer Campaign by Giving Customers the Chance to Win 9 Tesla Model 3 Cars

20.06.2021

National Bank of Kuwait (NBK) is keen to reward its customers all year round by continuing to launch unique and exceptional campaigns that give them the chance to enter draws to win prizes tailored to their expectations. In this context, NBK launched its annual summer campaign 2021, enabling customers to win 9 Tesla Model 3 cars.

It is worth mentioning that NBK’s campaign for this summer is the first of its kind in Kuwait.

NBK Credit or Prepaid Cardholders can get the opportunity to enter a draw and win 7 Tesla Model 3 cars when using their eligible cards during the campaign that started early June 2021 and ending 31 December 2021. NBK also allows students who transfer the student allowance to the bank and apply for Al Shabab Prepaid Card to get 3 chances to enter the draw on 2 Tesla Model 3 cars.

Eligible NBK Credit and Prepaid Cardholders will have greater chances to enter the draw as they use their cards locally and internationally, by getting 1 chance for every KD 1 spent locally, and 2 chances when using their cards outside Kuwait.

The eligible cards are as follows:

  • NBK Visa Platinum Credit Card

  • NBK Visa Signature Credit Card

  • NBK Visa Infinite Credit Card

  • NBK-Kuwait Airways (Oasis Club) Visa Signature Credit Card

  • NBK-Kuwait Airways (Oasis Club) Visa Infinite Credit Card

  • NBK Visa Infinite Privilege Credit Card

  • NBK-Kuwait Airways (Oasis Club) Visa Platinum Prepaid Card

  • NBK Platinum Mastercard Credit Card

  • NBK World Mastercard Credit Card

  • NBK World Mastercard Miles Credit Card

  • NBK World Elite Mastercard Credit Card

  • NBK UEFA Champions League World Mastercard Credit Card

  • NBK UEFA Champions League Platinum Mastercard Prepaid Card

     

On this occasion, Mr. Mohammed Al-Othman, General Manager of Consumer Banking, National Bank of Kuwait, said: “Our summer campaign this year is totally exceptional and was designed to meet the expectations of all our customers, including providing special offers, draws and special valuable prizes.”

“We are keen to be closer to our customers from the youth, by carefully identifying their preferences, which helps us in our efforts to meet their needs and helps us design offers and rewards to suit their lifestyles, in addition to our digital services and payment solutions, which are considered the most advanced in Kuwait,” he added.

Al-Othman emphasized that NBK strives to enrich the banking experience of NBK Credit Cardholders by offering them an exquisite lifestyle, and the opportunity to participate in unique and exceptional campaigns all year round, which are always well-liked and popular.

With returning to normal life, National Bank of Kuwait launched a variety of exceptional rewards for its customers, including cashback campaigns, salary transfer rewards, and other exclusive offers and draws that were well-received and appreciated by customers.

NBK Credit Cards provide the best payment method given the various benefits they offer customers when using their cards for shopping, including NBK Rewards Program, NBK Miles Program, purchase protection and extended warranty, as well as many other benefits.



Kuwait: NBK Provides Fridges to the Drive-thru Vaccination Station of the Sheikh Jaber Causeway Bridge

17.06.2021

In support to the Ministry of Health and the Kuwait Red Crescent Society (KRCS) efforts in facing Covid-19, National Bank of Kuwait (NBK) provided fridges to the drive-thru vaccination station on the southern island of the Sheikh Jaber Al-Ahmad Al-Sabah Causeway Bridge.

NBK Volunteers will tour around to ensure that water is delivered on daily basis to the donated 20 fridges in collaboration with Aqua Gulf .

This initiative is a part of the NBK’s donation to Kuwait Vaccination Centers in different governorates.

On this occasion, Talal Al Turki, NBK Public Relations Senior Manager expressed his sincere appreciation to the national efforts in providing support to face the Covid-19 pandemic. “Since the Coronavirus (COVID-19) pandemic, NBK continued to fulfill its social responsibility and support to the government efforts”.

Al Turki added, “NBK is a key supporter of the current vaccination efforts”.

 Previously, NBK provided fridges to five different vaccination centers in addition to Kuwait International Fair Grounds in Mishref Area. NBK’s donation also included Golf Carts to provide free rides for elderly patients and people with disability from and to the parking area as well as shelters to the outdoor waiting areas at the Kuwait Vaccination Center in Kuwait International Fair Ground, Mishref.  

“Throughout the bank’s history, we have been committed to meeting our responsibilities towards society and to support the efforts of governmental institutions and civil society for the farewell of our community”, he noted.

It’s worth mentioning that in response to the pandemic, NBK donated KD1 million to the Kuwait Red Crescent Society (KRCS) to purchase medical devices and ventilators in addition to deploy a field hospital fully equipped with the latest medical equipment, an ICU, a medical laboratory, a radiology center, and a fully-equipped pharmacy.

NBK maintains its leading position among the private sector institutions through its commitment to fully support social programs in the areas of healthcare, childcare, social, environmental, sports and education.



Kuwait: NBK Provides Birthdays Gifts to Zeina Customers in Collaboration With Teeela App

16.06.2021

In line with its strategy to be closer to its customers, National Bank of Kuwait (NBK) aims to share its customers the celebration of all occasions and keep in touch with them. In this context, the bank will celebrate the birthdays of eligible Zeina Package Customers by sending them special gifts, in collaboration with Teeela toys app.

The bank will send an SMS to the guardians of eligible customers (with 5 or more years relationship with NBK) informing them that they will be contacted by Teeela team to arrange for the gift delivery. Otherwise, Zeina Customers can contact NBK Contact Center at 1801801 if they wish to arrange for a different way to receive the gift.

Zeina Package is tailored to young customers from birth until below 13 years of age, providing children with the basic tools they need to learn about saving and banking through a package including a bank account, debit card, and a variety of services and activities that aim to familiarize children with the basics of saving and how to manage their financial affairs.

On this occasion, Monira Alkharafi, Marketing Segment Officer, Consumer Banking Group at National Bank of Kuwait said: “Our goal is to remain closer to all our customers, and keep continuously in touch with them, as well as share with them all special moments, demonstrating our care to offer them an exquisite banking experience.”

“Zeina Account offers a variety of rewards and activities all year round whereby we seek to instill the culture of saving in children, and to offer them a unique age-appropriate banking experience. The account also provides a unique opportunity for parents to plan for the future of their children,” he added.

Alkharafi emphasized that NBK strives to reward its customers with a variety of prizes, draws and offers all year round, in addition to providing the most advanced digital banking products and services, and cutting-edge payment solutions.

Zeina Account offers an array of special services and rewards, as customers get free NBK Zeina Debit Card, choose from an interest-bearing Savings Account or an interest-free Trust Account, as well as participating in special activities and events for Zeina Customers throughout the year, and various discounts when shopping with NBK Zeina Debit Card.

Parents can open Zeina Account for their children by visiting one of NBK Branches or through the website nbk.com.



Kuwait: NBK Officially Launches the New MX.3 Solution for its Treasury and Investments Operations

13.06.2021

Treasury Group of National Bank of Kuwait (NBK) has announced the successful launch of phase one of the transformation of its Treasury and Investment systems to the advanced MX.3 platform in collaboration with Murex, the global leader in trading, risk management and processing solutions for capital markets.

NBK’s Treasury Group earlier signed a contract with Murex to provide the bank with its integrated platform solution, MX.3. The new solution supports all day-to-day trading and risk management operations. It was first tested in Kuwait and Bahrain before going live recently.

MX.3 provides innovative solutions across all activities related to front-to-back-to-risk management and processing. The solutions provided by the new platform cover the Dealing Room, Treasury and Investment Operations and Risk Management in Kuwait as well as all of NBK’s overseas branches and subsidiaries.

On this occasion, Mr. Jad J. Zakhour, General Manager – Head of Treasury Group at National Bank of Kuwait, said: “The launch of the phase one of the new MX.3 platform is in line with the steps we have taken over the past years to develop our front-to-back infrastructure and implement a full-fledged digital transformation across the Group, in an effort to provide the most competitive Treasury solutions, regionally and internationally.”

The three-stage rollout of the new platform will support Treasury Group’s strategy to comply with existing and future regulations across all the markets in which the Group operates, as well as expand its product offering and price products more efficiently, he added.

In phase one of the rollout of the MX.3 platform, the trading, operations and risk management solution went live for multiple asset classes in Kuwait and Bahrain, Zakhour noted.

Zakhour explained that the MX.3 platform will allow NBK to build on its strengths as a key global player in providing Treasury solutions and supporting its regional customers, indicating that Treasury Group is working to develop its IT systems and infrastructure with the aim to improve customer service and thus increase customer satisfaction.

“As one of the leading banks in the region, we will continue to capitalize on our global experience and profound market insight to provide top-notch products and services to our customers,” he added.

For his part, Mr. Philippe Helou, Managing Partner and Co-founder at Murex, commented: “We are pleased with accomplishing the transformation of NBK’s Treasury and Investments system by finishing phase one of the MX.3 platform implementation. This milestone will strengthen our long-standing partnership with NBK and our continued efforts to accelerate its digital transformation roadmap, working closely to provide cutting-edge IT solutions.”

“Murex is an experienced partner with a well-established track record of supporting financial institutions’ efforts toward excellence and innovation for the future by providing them with its most advanced IT platforms,” he added.

Zakhour and Helou praised the collaboration between NBK’s business and support teams and Murex teams, which worked tirelessly over the past year to ensure a smooth and efficient transition to the new platform, despite the challenging context of COVID-19, including business closures and remote working.

For more than 30 years, multi-awarded Murex has provided enterprise-wide, cross-asset financial technology solutions to capital markets players. Its cross-function platform, MX.3, supports trading, treasury, risk and post-trade operations, enabling clients to better meet regulatory requirements, manage enterprise-wide risk, and control IT costs. With more than 57,000 daily users in more than 60 countries, Murex has clients across the financial services industry, from banking and asset management to energy and commodities. Murex has a presence in 18 locations around the world, including New York, Singapore, Paris and Beirut.

NBK was named “Best Foreign Exchange Provider in Kuwait and the Middle East for 2021” for the ninth consecutive time in the annual survey of the reputable international magazine Global Finance. The ranking is based on input from industry analysts, corporate executives and technology experts around the world.
 



Kuwait: NBK Offers Its Customers a 20% Discount on English Courses at the British Council

13.06.2021

National Bank of Kuwait (NBK) is committed to provide its customers with exclusive offers that suit the needs of their different segments. In this context, and in a step showing the special attention given to customers from the youth, NBK offered a 20% discount on all English language courses at the British Council in Kuwait for its Al Shabab Package Customers.

NBK Customers from the holders of NBK Al Shabab Debit or Prepaid Card are eligible for this discount on all English language courses provided by the British Council till 31 December 2021.

Through this offer, Al Shabab Package Customers can improve their English language skills to help them pursue their educational goals, prepare for the IELTS test and plan to study abroad.

On this occasion, Mr.  Yousef Alawadhi, Consumer Banking Group at National Bank of Kuwait said: “We are keen to support the Kuwaiti youth and develop their skills, as part of our commitment to our social responsibility, believing that enhancing the skills of the youth is a key pillar in our efforts to achieve sustainable growth.”

“We constantly communicate with our customers from the youth to identify their needs and introduce offers that suit their lifestyle, in partnership with leading institutions in all fields,” he added.

Alawadhi mentioned that recently, there is a significantly growing interest in Al Shabab Package Account, thanks to the services provided by the bank to its customers of this age group, as well as the remarkable excellence of its digital services and advanced payment solutions.

NBK strives to provide its customers from the youth with an exceptional banking experience combining a package of cutting-edge digital services and payment solutions, and a rewards program and exclusive offers that satisfy their needs and meet their expectations.

On the other side, NBK sponsors various social initiatives aiming to develop the skills of the youth in line with its consistent support of Kuwait National Development Plan, which accentuates empowering the youth and developing education, reflecting the bank’s belief that the youth are Kuwait’s most valuable resource and the key driver of national development.

One of the key initiatives sponsored by NBK in this regard is “Tamakan” program, which aims to develop the personal skills of the Kuwaiti youth to enable them navigate their way into the labor market, as well as motivate them to explore their inherent potentials, and unleash the creativity of young cadres.



Kuwait: NBK Releases the Documentary “The Path Towards A Sustainable Future”

10.06.2021

Underscoring its unwavering efforts towards achieving a future of sustainable growth, National Bank of Kuwait (NBK) has released the documentary narrating the construction journey of its new headquarters, whereby NBK presented a role model of sustainable modern architecture that will become a source of inspiration for all outstanding works of engineering for many years to come.

In the 35-minute documentary, the project executives present all the details, challenges, critical moments and difficult times that the work team consisting of 2,000 workers, engineers and administrators, succeeded in transforming into successes accumulated over 21 million working hours that translated the idea into a reality and a new headquarters for the bank, and gifted Kuwait with an outstanding architectural icon.

All the details of the documentary reflect the main objective of building the new headquarters of the bank, which did not compete to be the tallest and most glamorous, but rather focused on creating a sustainable and green headquarters the bank, bringing all employees under one roof to provide them with a work environment accommodating innovation and excellence    .

With the completion of the works, the bank's new headquarters, which rises 981 feet tall divided into 63 floors, with a total area of 1.36 million sq. ft, has become one of the new landmarks of the financial district in the heart of Kuwait City.

NBK’s management is proud of the completion of the new headquarters, not because it is a high-rise and outstanding building, but because it symbolizes a long history of excellence, a present of development and leading institutional work that provides a role model for modern banking entities, and also reflecting a futuristic vision to consolidate the bank’s leadership and maintaining the course towards sustainable growth.

This edifice is one of the key achievements of NBK’s management, which accentuates its proactive and insightful vision and prudent policies, which make the bank always able to overcome any challenges and sustain growth. It is also a continuation of the sincere efforts started seven decades ago by Kuwaiti merchant families who anticipated the future by establishing a national banking entity that was always an active contributor in promoting national growth and prosperity.

The new headquarters also represents a cornerstone in NBK’s integrated strategy to achieve sustainable development, a beacon for all in the field of modern architecture, and a role model for green buildings, as the building was fully designed and implemented in line with LEED Gold requirements, the leading green buildings standards.

Over one year after the employees moved to the bank’s new headquarters, all energy and water consumption ratio and GHG emission have improved.

Additionally, in line with NBK’s belief that employees are its most valuable resource, and the key pillar for its sustainable success, the bank was keen that all the elements of the building integrate to provide them with a work environment accommodating innovation and self-realization, and to give them the privacy and all the necessary tools for development and increasing efficiency at work.

NBK’s unwavering efforts in the sustainability area over the past years were appreciated by FTSE Russell which selected the bank to be a constituent of its FTSE4Good Index Series, as the only Kuwaiti bank to be included in the prestigious sustainability index. NBK was also listed on Refinitiv AFE Low Carbon Select Index in the Middle East and North Africa (MENA) launched in cooperation with the Arab Federation of Exchanges (AFE).

You can watch the full documentary on the following link:

Youtu.be/9po-f2NFXtw



Kuwait: NBK: Remarkable Success for the Campaign to Encourage Employees to Get the COVID-19 Vaccine

09.06.2021

National Bank of Kuwait (NBK) announced a remarkable success of the campaign it launched over the past months to encourage its employees to get the COVID-19 vaccine, with the percentage of employees who received one or two doses of the vaccine reaching 82% of total employees, reflecting the high responsibility and awareness of the bank’s employees to combat the pandemic.

According to the results of the bank’s recent surveys, the last samples showed that 8% of total employees are willing to receive the vaccine or already registered in the vaccination platform, whereas 10% are undecided, unwilling or from the categories that should not receive it.

The survey about the level of employees’ awareness of and confidence in the precautionary health measures taken by the bank under the work resumption plan showed a significant increase in the level of employees’ awareness of the precautionary health measures taken by the bank to 94%, as well as an increase in the level of employees’ confidence in these measures to 88%.

The Executive Management thanked the bank’s employees for their strong sense of responsibility towards their colleagues, families and society as shown in the noticeable interest in receiving the vaccine or registering for it as soon as possible, in order to eradicate the pandemic and return to normal life.

On this occasion, Mr. Emad Al-Ablani, General Manager of Group Human Resources at National Bank of Kuwait said: “Since the beginning of the pandemic, NBK has been making unwavering efforts to ensure the safety of its employees through several initiatives and campaigns to ensure a safe work environment and help contain the spread of the virus.”

As the largest private sector institution, NBK has a national responsibility to act as a role model, as the bank is one of the first private sector institutions to launch a program to encourage employees to receive the vaccine to actively support the country’s national vaccination drive, he added.

Al-Ablani pointed out that the bank’s employees showed high awareness and responsibility to speed up the process of achieving herd immunity and accelerate the pace of social and economic recovery by ensuring to get vaccinated.

“We are always urging our employees to maintain their health and safety through the awareness messages regularly published on the bank’s various digital platforms, and posters displayed at its headquarters and branches. Additionally, as part of our social responsibility, we publish and support awareness campaigns on social media, with a view to encourage people to get the COVID-19 vaccine, in support of the national efforts to eliminate of the virus and return to normal life,” he mentioned.

Al-Ablani noted that the bank ensured a thorough sterilization process of all its facilities, as well as applied health controls at all its branches, in addition to conducting many surveys to assess employees’ awareness of and confidence in the precautionary measures implemented by the bank.

Direct communication channels

Over the past months, the bank enhanced direct communication with its employees and provided them with reliable and credible information about the safety, effectiveness and side effects of available vaccines, including information about approved vaccines and how to register for the vaccine, in cooperation with the concerned authorities in Kuwait.
In addition, through its social media platforms, the bank held several discussion sessions with doctors and leading public health figures to share scientific information and answer employees’ inquiries about the effectiveness of the vaccine, and how it contributes to returning to normal life.

Moreover, the bank’s executive management and different department heads shared their vaccination experiences through videos published on internal communication channels with a view to support vaccination efforts and encourage employees to get vaccinated.

A key supporter of the national vaccination drive

In addition to encouraging its employees to receive the vaccine, NBK continued its initiatives to support the national vaccination drive over the past months. In this context, the bank donated shelters and outdoor waiting areas, as well as fridges for vaccination centers in all the governorates of Kuwait, in addition to the main vaccination center in Mishref. NBK’s donations also included providing golf carts to transport people receiving the vaccine to and from the car parks at the Kuwait Vaccination Center located in the Kuwait International Fairground.

Over the past months, NBK participated in campaigns aiming to boost the volume and diversity of available sources of information about COVID-19 vaccination and combat misleading information.

NBK also donated KD1 million to procure ventilators and a fully equipped mobile hospital.

NBK recognizes the importance of improving the health and safety of its key stakeholders, including employees and customers, as an integral part of its sustainable development approach. To this end, the bank continuously updates its health and safety policy developed based on regional and international best practices in relation to health and safety matters.

The bank also raises the motto of “employees’ health and safety first” in all measures and decisions that have been taken since the beginning of the coronavirus pandemic. This is manifested in launching many programs and activities that focus on promoting a healthy lifestyle and raising awareness on the importance of conducting medical examinations for the bank’s employees to avoid physical and psychological exhaustion during the pandemic.

 



Kuwait: NBK Provides Its Customers With Exclusive Discounts on Their Purchases From Eureka

07.06.2021

National Bank of Kuwait (NBK) is keen to provide rewards to its customers all year round, according to their different lifestyles and segments. In this context, the bank provides Exclusive Monthly Offers for two days in partnership with Eureka for Thahabi Package, Privilege and Private Banking Customers.

These monthly offers are available for NBK Customers when making purchases on Eureka website or app using eligible NBK Visa Credit Cards including NBK Visa Infinite Privilege Credit Card, NBK Visa Infinite Credit Card, NBK-Kuwait Airways (Oasis Club) Visa Infinite Credit Card, and NBK-Kuwait Airways (Oasis Club) Visa Signature Credit Card.

The discounts include a select of products every month for two days. The bank provides a range of offers including the following products:

  • 15% discount on Samsung Galaxy S21 Ultra

  • Pre-booking for PS5 (bundled with accessories)

  • 10% discount on Arzum Turkish coffee Machine

  • 5% discount on Sony TV 85″ 4K

On this occasion, Mr. Mohammed Akram Hashim, (Head of Segments, Consumer Baking Group) at National Bank of Kuwait said: “We strive to launch rewarding campaigns for our customers from NBK Credit/Prepaid Card holders all year round, by providing exceptional offers that meet their needs and reflect NBK’s leadership as a provider of integrated banking experience.

Hashim accentuated the importance of NBK’s close partnerships with leading brands in Kuwait, which always translates into exclusive and exquisite offers and services provided to its customers.

We are committed to provide exclusive and unique offers to our customers, in line with our strategy to give them an integrated banking experience top-notch banking services and rewards that match their lifestyles and meet their expectations.”

NBK Visa Credit Cards are the best payment experience for the convenience they provide to customers, in addition to the various benefits when using their cards for shopping, including NBK Rewards Program, NBK Miles Program, Purchase Protection and Extended Warranty.

Additionally, NBK Visa Credit Cards provide a unique lifestyle, and eligibility for exceptional campaigns all year round, which are always gain customers’ satisfaction and interaction.

For more information about NBK Credit Cards, please visit nbk.com.



Kuwait: NBK Receives Best Financial Innovation Lab Award in Kuwait for 2021

30.05.2021

NBK’s Group Digital Office won the award of Best Financial Innovation Lab in Kuwait for 2021 in the annual survey conducted by the international Global Finance magazine based on the input from a large panel of experts, analysts, consultants and corporate executives around the world.
NBK is the first bank in Kuwait to receive this prestigious award, which comes in recognition of the successful initiatives launched by the bank as part of its digital transformation roadmap with a view to uplift the services provided to its customers.
This year’s awards honor the leading players and emerging trends in fostering FinTech innovation including labs run by banks, governments, venture capitalists, universities and NGOs.
Global Finance announced the winners from innovative institutions, exceptional labs, banks and FinTechs, as well as the innovations in original new products and services from seven global regions (Africa, Asia Pacific, Central & Eastern Europe, Latin America, the Middle East, North America and Western Europe).
It is worth mentioning that NBK’s Group Digital Office with the Digital Factory organization under its umbrella is the largest financial technology accelerator in the region, which plays a key role in driving the bank’s digital transformation strategy by enabling it to foresee future growth opportunities related to FinTech domain. With a broad network spanning 4 continents and 15 countries worldwide, NBK acts as an incubator and meeting point for innovators and emerging companies in the FinTech ecosystem through the new Digital Factory established as per the highest standards adopting the creative thinking approach as a key basis.
Digital innovation is also a key pillar of the bank’s strategy to maintain its leading position in digital banking services, regionally and globally, by transferring and implementing the most advanced technologies in banking services across all its operations.
Global Finance, founded in 1987 and headquartered in New York, is one of the most reputable magazines specialized in finance and economics. It has a circulation of 50,000 readers in 191 countries around the world, including senior corporate and financial officers responsible for making investment and strategic decisions at multinational companies and financial institutions.
The magazine conducts various surveys annually about innovation and profitability for banks and financial institutions all over the world, based on which it selects top performers on the regional and international levels.

For more information about Global Finance’s Awards for World’s Best Financial Innovation Labs, please visit the website:
https://www.gfmag.com/media/press-releases/global-finance-names-worlds-best-financial-innovation-labs



Kuwait: NBK Signs a Partnership Agreement With Rafa Nadal Academy Kuwait

27.05.2021

As part of its commitment to its social responsibilities and its endeavors to achieve sustainable development, National Bank of Kuwait (NBK) is keen to promote public health and the practice of sports activities. In this context, the bank signed a partnership and sponsorship agreement with Rafa Nadal Academy Kuwait (RNAK), the leading sports institution specializing in tennis and fitness, to sponsor all their exquisite sports activities and events.

The signing ceremony was attended by Mr. Mohammed Al-Othman, General Manager of Consumer Banking Group at National Bank of Kuwait, Mr. Mohammed Mustafa Al Marzouq, CEO of Tamdeen Sports, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking Group at National Bank of Kuwait, and Mr. Martijn Belgraver, General Manager, Rafa Nadal Academy Kuwait.

The Academy provides members with a wide range of activities including professional training for those wishing to play tennis, fitness classes under the supervision of a specialized international team of professional athletes.

On this occasion, Mr. Mohammed Al-Othman, General Manager of Consumer Banking Group at National Bank of Kuwait said: “At NBK, we are committed to offer our customers a holistic banking experience, including top-notch banking services, advanced technological solutions, and exceptional benefits and offers allowing a unique lifestyle for all their segments.”

NBK seeks to establish partnerships with leading institutions in all fields, in a way that contributes to support its efforts to meet all its customers’ needs and expectations, he pointed out.

Al-Othman emphasized that NBK encourages its customers to do sports and follow a healthy lifestyle in line with its leading strategy to achieve sustainability.

On his part, Mr. Mohammed Mustafa Al Marzouq, CEO of Tamdeen Sports said: “Rafa Nadal Academy Kuwait is delighted and proud to be partnering with NBK Group and to be sharing this journey together in creating an impact for the future generation in Kuwait.”

“The Academy’s vision is to lead the way for tennis in the Middle East, and develop a unique, high-end sports facility with the highest level of service and care. Our greatest asset in achieving this is our partners, and we are thrilled that NBK leadership is playing an important role in helping us become the leading tennis Academy in the Middle East and redefine sport, fitness, health and leisure across the region,” he added.

Rafa Nadal Academy hosts a variety of world-class sports facilities, including 15 tennis courts, a swimming pool, a 1500 sqm Gym, 2 squash courts, a boxing ring, a padel court, in addition to a members’ lounge.

NBK strives to provide customers with an array of offers, rewards and prizes all year round which are designed to suit their interests, as well as to offer them top-notch, highly advanced and secure banking services.

For more information about the sports facilities and activities, you can visit the Academy’s website:

https://www.rafanadalacademykuwait.com/



Kuwait: NBK Announces the Winner of KD 125,000 in Al Jawhara Monthly Draw

26.05.2021

National Bank of Kuwait (NBK) continues to reward its customers with an outstanding array of draws, prizes and offers all year round. In this context, the bank announced Ahmad Abdulrahman Alabduljader as the winner of Al Jawhara Monthly prize worth KD 125,000 for May 2021.

On the other hand, NBK announced the names of the winners of Al Jawhara Weekly Draws worth KD 5,000 each including: Wilson Xavier Castelino, Mosaab Ahmad Khalaf and Mohammad Faisal Hajeyah.

The draw was held at NBK Head Office in the presence of a representative from the Ministry of Commerce and Industry, as well as representatives from NBK, noting that Al Jawhara monthly and quarterly draws are conducted in the presence of a representative from Deloitte.

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives the customer a chance to be one the next lucky winners, and if no withdrawal or transfers occur on the account during the holding period, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

On this occasion, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking, National Bank of Kuwait, said: “Rewarding our customers is one of our top priorities, as we consider it a fundamental part of our strategy to enrich their banking experience. Therefore, we are keen to provide a variety of draws and prizes, in addition to our top-notch banking products and services.”

As part of the efforts to achieve financial inclusion, we encourage our customers to make savings and provide them with a variety of integrated banking products that meet their needs and suit all their segments, he added.

Al-Nusif affirme that NBK ensures a quick and easy process for opening Al Jawhara Account by visiting the nearest NBK Branch, or simply through NBK Mobile Banking or NBK Online Banking, in line with our Digital Transformation Strategy that provides our customers with integrated banking experience by enabling them to make all their banking transactions without visiting branches.

Since 2012, National Bank of Kuwait has rewarded loyal customers with a total worth of prizes amounting KD 2,200,000 in Al Jawhara weekly, monthly and quarterly draws.

In addition to providing top-notch, cutting-edge and highly secure banking services, NBK is keen to give customers a variety of offers, rewards and prizes that suit their expectations all year round.



Kuwait: NBK Continues to Support Vaccination Centers in Kuwait

19.05.2021

National Bank of Kuwait (NBK) continues to support Ministry of Health’s vaccination efforts in facing Covid-19.

NBK provided fridges to five different vaccination centers in addition to Kuwait International Fair Grounds in Mishref Area. These five centers are located in Farwaniya, Al Assimah, Hawally, Al Ahmadi and Al Jahraa governorates. 

NBK Volunteers will tour around to ensure that water is delivered on daily basis to the fridges in the selected governorates.

The fridges are part of NBK’s donation that included previously Golf Carts to provide free rides for elderly patients and people with disability from and to the parking area as well as shelters to the outdoor waiting areas at the Kuwait Vaccination Center in Kuwait International Fair Ground, Mishref.  

“NBK is a key supporter of government vaccination efforts”, said Talal Al Turki, NBK Public Relations Senior Manager. “NBK has long been engaging in launching and managing numerous campaigns and social development initiatives.”

Al Turki expressed his sincere appreciation to the national efforts in providing support to face the Covid-19 pandemic.

“Throughout the bank’s history, we have been committed to meeting our responsibilities towards society and to support the efforts of governmental institutions and civil society for the farewell of our community”, he noted. “Since the Coronavirus (COVID-19) pandemic, NBK continued to fulfill its social responsibility in line with its sustainable growth”.

It’s worth mentioning that in response to the pandemic, NBK donated KD1 million to the Kuwait Red Crescent Society (KRCS) to purchase medical devices and ventilators in addition to deploy a field hospital fully equipped with the latest medical equipment, an ICU, a medical laboratory, a radiology center, and a fully-equipped pharmacy.

NBK maintains its leading position among the private sector institutions through its commitment to fully support social programs in the areas of healthcare, childcare, social, environmental, sports and education.



Kuwait: NBK Named Silver Winner at MMA 2020 Smarties MENA Awards

17.05.2021

National Bank of Kuwait (NBK) has received the Silver Award in “Location-based Services” category at MMA SMARTIES in the MENA region for 2020. This comes in recognition of NBK Geo Alerts provided via NBK Mobile Banking App that was launched at the end of last year.

NBK is the only bank in Kuwait to win this award, and the only bank in Kuwait that provides this unique service as well.

SMARTIES Awards provided by Mobile Marketing Association (MMA) are presented to the most innovative and effective modern marketing campaigns that ran across the Middle East and North Africa region during 2020. The New York-based association is comprised of over 800 leading global brands operating in a variety of sectors across over 50 countries worldwide.

On this occasion, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking Group at National Bank of Kuwait said: “We are pleased to receive this prestigious award, which reflects our leadership in providing digital banking services and our keenness to provide the latest and most advanced services to our customers.”

“NBK Geo Alerts reflects our keenness to provide technological solutions that offer convenience to our customers and suit their different daily lifestyles, in line our strategy to enrich their integrated banking experience,” he added.

Al-Nusif stressed that NBK is keen on continuously upgrading NBK Mobile Banking App by adding new services and improvements that are designed based on an analytical study of customers’ needs, expectations and different consumer patterns from all segments.

Through NBK Geo Alerts, customers can receive location-based notifications about offers, discounts and promotions on their phones while shopping. This service came in line with the bank’s continuous endeavors to upgrade NBK Mobile Banking App by providing the most advanced digital solutions to meet customers’ needs.

NBK Customers can activate the service when they download or update NBK Mobile Banking App, through which they will receive notifications for discounts and offers at specific stores on their phones while shopping nearby, in addition to receiving exclusive, tailor-made promotions at The Avenues Mall, and Kuwait International Airport (Terminals 1 and 4).

NBK recently launched a number of updates including enabling customers to update their information, including mobile number and e-mail using the NBK Mobile Banking App, without the need to visit the branch. It also launched eQMatic service for getting a queue number digitally through the App, as well as a campaign to reward the App users opting to NBK Push Notifications instead of SMS notifications.

For more information about the MMA SMARTIES Awards for the best services provided in the MENA region for 2020, please visit their website:

https://www.mmamena.org/post/mmasmartiesmena2020winners



Kuwait: NBK Launches Business Concierge Service

10.05.2021

As part of its efforts to provide various services and solutions supporting entrepreneurs and helping them develop their businesses, National Bank of Kuwait (NBK) launched Business Concierge Service for Business Banking Plus customers, through the Service Provider Peacock Concierge, to cater to their needs in a quick and easy way anytime.

Business Concierge Service launched by NBK for the first time in Kuwait includes many services, basically business messenger service including: renewing and applying for ministry documentation, visa assistance, delivery of supplied goods, CID, passport and driving license renewal, car service, registration and roadside assistance, and delivery of car/travel insurance.

These services also include business special consultation and setup, business call center set-up, airport transportation and limo service, and airport Meet & Assist in Kuwait.

On this occasion, Mr. Mohammed Akram Hashim, Head of Segments, Consumer Banking Group, National Bank of Kuwait, said: “Launching the new service comes as part of our endeavors to develop the solutions provided to entrepreneurs, in a way that contributes to enrich their banking experience and promote our mutual partnership.”

“We are proud of our role in supporting Business Banking customers, in view of our partnership that we are keen to develop as we believe in the vital role of their businesses in achieving sustainable development for the national economy,” he added.

Hashim noted that NBK has tremendous capabilities that enable Business Banking customers to develop their businesses, especially in light of the bank’s excellence in providing digital services and advanced payment solutions, in addition to meeting their needs in a quick and easy manner.

Business Banking Plus provides a variety of services including: a dedicated relationship manager taking care of all customer’s banking needs, fee waivers, access to NBK branch network worldwide, in addition to various Business Banking services including: point of sale (POS), Business Banking debit cards, employee payroll processing service (Salary Portal), Business Banking insurance, business loans, letters of credit (LC), letters of guarantee (LG), and local bills discounted (LBD).

Business Banking Plus customers can avail Business Concierge Service, by simply calling NBK Call Center or directly contacting service provider “Peacock Concierge” at 22969991.  For more information about the service, please visit our website:

https://www.nbk.com/ar/kuwait/business/Business-Solutions/business-concierge-service.html



Kuwait: NBK Assigns Surra Branch to Provide International Banking Services

06.05.2021

As part of its efforts to offer customers utmost convenience and allow them make their international banking transactions from Kuwait quickly and easily, National Bank of Kuwait (NBK) announced assigning its Surra Branch as a new location to provide international banking services, in addition to Ras Al-Salmiya Branch.

The new location will allow NBK Customers to avail a comprehensive range of innovative cross-border banking products and services provided by the bank’s international banking branches.

Through international branches locations, NBK Customers will have access to the real estate services provided by the bank in London and France, including real estate and loans up to 65% of the property value. They will also have access to the various real estate services provided by NBK in UAE at competitive prices and flexible terms, including loans up to 60% of the value of the property.

All NBK Customers can enjoy top-notch banking services in Egypt, including opening an account with NBK - Egypt from Kuwait, in addition to access to many products, including certificates of deposit and money transfers.

The NBK international branches offices that are located at key regional and global capitals provide customers with a wide range of services. Moreover, the bank has dedicated employees to cater to customers’ needs in the best way, including real estate financing services from Kuwait.

NBK employs its international branch network, covering key business capitals to provide high-quality products and services that help its customers manage their lives and businesses with utmost convenience and efficacy.

In addition, NBK keeps its commitment to be always closer to its customers wherever they are. It also offers them a wide range of banking services, investment and financing solutions that give them access to key regional and global markets from Kuwait.

It is worth mentioning that NBK stands out in terms of its local and international network with over 150 branches spanning 4 continents and 15 countries worldwide. This includes branches, associates and subsidiaries in China, Geneva, London, Paris, New York, and Singapore alongside its regional presence in Lebanon, Jordan, Egypt, Bahrain, Saudi Arabia, Iraq, Turkey, and the UAE.
 



Kuwait: NBK Is Keen to Spread Banking Awareness and Promote Financial Culture

03.05.2021

National Bank of Kuwait (NBK) is keen on promoting financial culture among different segments of society, and raising the awareness of banks’ customers on the best ways to protect their rights, and to keep their banking accounts and information secure. In this context, the bank continues to extend all sorts of support to “Let’s Be Aware” campaign launched by the Central Bank of Kuwait in cooperation with banks in Kuwait earlier this year.

As part of supporting this campaign, NBK has been publishing awareness material on its social media platforms as well as a dedicated webpage on the bank’s website including all guidance and related topics.

On this occasion, Abdul-Mohsen Al-Rushaid, Assistant General Manager of Communications Department at National Bank of Kuwait said: “We are keen to extend all sorts of support for the initiatives of the Central Bank of Kuwait, which always have a tangible positive impact on the economy and society. To this end, we utilize our huge capabilities and all our digital channels that are the most popular among all the digital channels of all Kuwaiti banks.”

“At NBK, we are committed to informing customers of their rights and protecting the security of their information and accounts. We believe that the campaign launched by the Central Bank of Kuwait which lasts until the end of the year is a major step in to promote these efforts,” he added.

Al-Rushaid emphasized that NBK’s efforts are focused on achieving the campaign’s goals of raising customers’ awareness of their rights and means of protecting their information, as well as achieving financial inclusion and introducing safe and appropriate savings and investment channels for all segments, in addition to the bank’s commitment to provide designated fully equipped branches to service special needs customers.

The campaign comes at a time witnessing rapid transformation towards reliance on digital banking services and products in view of the impact of the pandemic, thus requiring more caution and knowledge on the part of customers, he noted.

The Central Bank of Kuwait launched “Let’s Be Aware” banking awareness campaign, in cooperation with Kuwaiti banks, as part of the efforts to spread financial culture and raise awareness among banks’ customers of their rights and responsibilities, the best ways to benefit from banking services and to promote saving and investment culture, as well as other related topics, by publishing a variety of awareness material and information related to financial culture.

For more information about the campaign, please visit:



Kuwait: NBK Announces the Winner of KD 125,000 in Al Jawhara Monthly Draw

02.05.2021

National Bank of Kuwait (NBK) continues to reward its customers with an outstanding array of draws, prizes and offers all year round. In this context, the bank announced Zainab Salah Fahad Al-Mohammad as the winner of Al Jawhara Monthly prize worth KD 125,000 for April 2021.

On the other hand, NBK announced the names of the winners of Al Jawhara Weekly Draws worth KD 5,000 each including: Sheikh Salman Khalifah Abdullah Alsabah, Salma Saod Awad Alselaimany, and Abeer Hamad Khalaf Alejel.

The draw was held at NBK Head Office and broadcasted live on NBK Instagram page in the presence of a representative from the Ministry of Commerce and Industry, as well as representatives from NBK, noting that Al Jawhara monthly and quarterly draws are conducted in the presence of a representative from Deloitte.

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives the customer a chance to be one the next lucky winners, and if no withdrawal or transfers occur on the account during the holding period, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

Commenting on Al Jawhara Monthly Draw, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking, National Bank of Kuwait, said: “We are keen to award our customers all year round, and Al Jawhara Account is a key part in this regard, in addition to serving as an outstanding means to encourage customers to make savings, in line with our efforts towards financial inclusion.”

“We seek to enrich our customers’ banking experience by integrating our top-notch banking products and services with a variety of draws and prizes that offer them exceptional rewards,” Al-Nusif added.

Al-Nusif affirmed that NBK is keen on making the process of Al Jawhara Account opening quick and easy by visiting the nearest NBK Branch, or simply through NBK Mobile Banking or NBK Online Banking, as part of our Digital Transformation Strategy that provides our customers with integrated banking experience by enabling them to make all their banking transactions without visiting branches.

Since 2012, National Bank of Kuwait has rewarded loyal customers with a total worth of prizes amounting KD 2,200,000 in Al Jawhara weekly, monthly and quarterly draws.

In addition to providing top-notch, cutting-edge and highly secure banking services, NBK is keen to give customers a variety of offers, rewards and prizes that suit their expectations all year round.



Kuwait: NBK Launches New Updates for NBK Mobile Banking App

02.05.2021

NBK Mobile Banking App comes at the forefront of services providing customers with a simple and convenient way to make their transactions quickly and easily from the comfort of their homes. Therefore, NBK is constantly developing this service, enabling customers to make various services by themselves; thus, minimizing the need to visit branches.

To this end, the bank has recently launched a number of updates including enabling customers to update their information, including mobile number and e-mail using the NBK Mobile Banking App, without the need to visit the branch. It also launched eQMatic service for getting a queue number digitally through the App, as well as a campaign to reward the App users opting to NBK Push Notifications instead of SMS notifications.

 

Updating Information

Underscoring its care to provide the most advanced digital services to enable customers make all their transactions in an easy and convenient way, while ensuring their safety, NBK launched the enhanced information update feature through NBK Mobile Banking App, as part of the updates introduced in the new release of the app.

NBK Customers can now update their information, including mobile number and e-mail using the NBK Mobile Banking App, without the need to visit the branch.

To ensure the security and confidentiality of customers’ personal information, an NBK Contact Center Officer will call customers who updated their information via mobile within one business day from updating the information to verify their identity and the updated information.

 

eQMatic Service

NBK also launched eQMatic service via the NBK Mobile Banking App.

The new service helps to save customers’ time spent inside the branch by making their transactions as quickly as possible, and contributes to minimizing crowding inside the branch. This comes in line with NBK’s keenness to provide a more convenient experience to customers and maintain their safety, at the same time.

NBK also allows customers to easily book an appointment to visit any branches through the service page on the bank’s website nbk.com or via NBK Mobile Banking, and successful booking is confirmed by e-mail sent to customer.

 

Opting to Push Notifications

In an effort to increase its customers’ reliance on digital channels for their transactions and encourage them to use e-payment solutions, NBK launched a campaign that gives the chance to customers signing up to NBK Mobile Banking App or opting to NBK Push Notifications instead of SMS notifications to enter a draw on valuable prizes. This campaign comes in line with NBK’s commitment to reward its customers all year round, through a variety of campaigns, draws and prizes that are tailored to meet their needs and expectations.

The campaign starts on 26 April, and lasts for three months until 8 July 2021.

This campaign allows customers to enter a bimonthly draw on valuable Huawei prizes in case of one-time signing up to NBK Mobile Banking App or replacing SMS notifications with NBK Push Notifications. Additionally, the chance to enter the draw is also available for all customers who switched to NBK Push Notifications since it was launched in November 2020.

On this occasion, Hala Al Shoaibi, Head of Digital Service Quality Management, National Bank of Kuwait said: “We strive to enrich our customers’ banking experience, and aim to provide them with all means ensuring their convenience and quick completion of their transactions. In this, we rely on the NBK Mobile Banking App, which we are constantly working to develop by introducing more services and upgrades.”

“The new eQMatic service via the NBK Mobile Banking App will significantly improve branch visiting experience, which comes as part of our attempts to provide cutting-edge digital banking services to our customers and to take all precautions to ensure their safety.” added Al Shoaibi.

NBK is committed to maintain its customers’ safety as well as the confidentiality and security of their personal information, while offering them cutting-edge banking services and payment solutions, and updating their information is a key procedure in this regard, she emphasized.

Al Shoaibi highlighted that NBK is committed to reward its customers and encourage them to use digital services, especially the youth segment who are more reliant on e-payment solutions and digital banking services that suit their lifestyle.

It is worth mentioning that over the past period, NBK added many new services and updates to the NBK Mobile Banking App, which contributed to increase customers’ satisfaction, as these updates enabled them to do their banking quickly and easily. Among the latest services introduced in the app were Bill Splitting, and NBK Push Notifications that keeps customers notified of all transactions made on their accounts.

NBK Mobile Banking enables customers to make their various banking transactions quickly and easily, with key services including: money transfer (locally and internationally), NBK Quick Pay, e-Payments, adding new beneficiaries, increasing monthly transfer limit, viewing account statement and paying credit card dues.



Kuwait: NBK Distributes Ayadi Through Mobile ATM Vans During Curfew Hours

29.04.2021

National Bank of Kuwait (NBK) is keen to join all segments of society in celebrating public occasions all year round. In this context, the bank organized a special activity, as part of the exceptional initiatives and activities organized by it during the holy month of Ramadan, which included distribution of Gergean to children within an activity for distribution of valuable prizes to joggers, as well as distribution of Ayadi through mobile ATM vans during curfew hours.

The event lasted for days, moving between the walking areas in different areas, and saw noticeable interaction from all age groups, and remarkable interest in receiving Ayadi early.

The distribution of Gergean this year was marked by the participation of children in a special way and a new design that allows them to write down their own stories on the Gergean distributed by the bank.

To encourage physical activity during the walking time in the curfew hours, NBK provided valuable prizes during its daily activities by challenging individuals to exceed 10,000 steps of walking.

On this occasion, Mr. Ali Al-Mulla, Head of Domestic Branches at National Bank of Kuwait, said: “At NBK, we are keen to join our customers in celebrating public occasions, as part of our commitment to enrich their banking experience.”

Al-Mulla pointed out that NBK was the first bank in Kuwait to provide Ayadi service for its customers through mobile ATM vans across many areas, as part of this special activity.

All NBK initiatives for Ramadan, as well as all other occasions, are designed based on customers’ needs and within the bank’s efforts to promote a healthy lifestyle, especially in view of the prevailing exceptional circumstances, he added.

Al-Mulla concluded by emphasizing that NBK consistently follows all precautionary measures in all its activities, in line with the instructions issued of concerned official authorities.

It is worth mentioning that since the early days of the coronavirus crisis, NBK has been keen to provide customers with all kinds of support through its various channels, including the operating branches, in addition to the digital channels comprising NBK Mobile Banking and NBK Online Banking, NBK Contact Center and NBK WhatsApp on 1801801, and even through NBK Social Media Platforms, where all inquiries are answered as quickly as possible. Furthermore, the bank shares information and guidance related to all aspects of current circumstances on its social media accounts @nbkgroup which witness noticeable interaction from customers.

During the Holy Month, NBK organizes unprecedented initiatives aimed at supporting frontliners and the social segments most impacted by the pandemic. It also continues to show commitment in general towards its other social responsibility programs in the areas of health, education, youth… etc, as well as pursuing its sustainable development goals, taking into consideration the current health conditions, and acting in full compliance with the general health instructions and guidelines for protection from the coronavirus.



Kuwait: NBK Social Program Leverages Innovative Approaches This Ramadan

25.04.2021

NBK’s Public Relations Assistant General Manager, Manal Al Mattar, said that NBK’s “Do Good Deeds in Ramadan” philanthropic drive initiated by NBK 30 years ago, is leveraging innovative approaches this year in response to covid-19 pandemic.

“At NBK, we are driven to better understand how social responsibility can be used as an opportunity to support the front liners efforts, marginalized communities and lifesaving needs such as food and other kinds of social support”, she added.

For almost three decades, the Ramadan program comprised a series of activities and initiatives aimed at encouraging community engagement and solidarity in Kuwait. “During these unprecedented times, NBK hopes to encourage a greater sense of responsibility during the holy month”, Al Mattar noted.

Food Rescue

NBK Ramadan Social Program includes more than 3000 “Ramadan Baskets” to low-income families. This initiative is a-food solidarity initiative that is launched in partnership with Refood to make a difference in the community.

The basket contains a variety of items that meet the needs of the beneficiary families during the holy month. Through this initiative, rescuing food and saving the environment goes hand in hand. Refood’s initiative works to bridge-the gap between excess food in the industry that would’ve gone to waste and instead give it to those in need across Kuwait.

Supporting Kuwait Vaccination Center

 In addition, NBK presented a donation to the KRCS to support its efforts and help smoothing the vaccination process in Kuwait Vaccination Center in Kuwait International Fair Ground in Michref. The donation included providing golf carts to give elderly patients and people with disability free rides from and to the parking area.

Supporting National Vaccine Campaign

 Throughout NBK social media channels, awareness videos from doctors are posted to highlight the effectiveness and safety of vaccines and correcting misinformation being shared.

Promoting Health and Wellbeing

 NBK Mobile ATM will be visiting different parks in Kuwait during the outdoor exercise period allowed during the curfew. NBK will be challenging people who achieved or exceeded 10 thousand steps walking to win prizes. This initiative aims at promoting positive health effects and wellbeing.

Social Media Activities

 NBK Ramadan Social Program will include daily awareness videos, competitions and health tips through the official social media channels of NBK.

Supporting Employees

 Despite social distancing, NBK is organizing a group of health events for staff that includes clinical visits to doctors for consultation. These events focus mainly on mental health and online education. In addition, NBK has a schedule full of fun and rewarding activities for staff including the traditional Graish celebration, which was, organized Live this year through the employees Instagram channel I Am NBK. It witnessed an array of entertaining activities and contests.

These staff activities aim to bring NBK family closer and find a way to demonstrate the ties between NBK family members are stronger in these difficult times.



Kuwait: NBK Offers Its Customers up a 10% Savings on Their Purchases on “Talabat” During Ramadan

25.04.2021

Seeking to share with its customers the celebration of different public events and occasions, and to provide them with rewards that suit their needs, National Bank of Kuwait (NBK) announces offering an exceptional shopping experience for its customers during Ramadan when using eligible NBK Credit Cards to pay for their purchases made through “Talabat”.

According to the offer, NBK Customers from the holders of eligible credit cards will get a 10% savings on their food purchases made through “Talabat” during Ramadan from 5 to 7 p.m.

Eligible credit cards include: NBK Visa Signature Credit Card, NBK Visa Infinite Credit Card, NBK-Kuwait Airways (Oasis Club) Visa Signature Credit Card, NBK-Kuwait Airways (Oasis Club) Visa Infinite Credit Card, NBK Miles World Mastercard Credit Card, NBK UEFA Champions League Mastercard Credit Cards, NBK World Mastercard Credit Card, and NBK World Elite Mastercard Credit Card.

Speaking on this offer, Mr. Bader AlJanah, Consumer Banking Group at National Bank of Kuwait said: “It is always a pleasure to share with our customers the celebration of different public events and occasions by providing exclusive offers that cater to their needs and reflect NBK’s leadership in providing an integrated banking experience that we are always keen to enrich.”

“We seek to ensure that our customers get an exceptional shopping experience through the offers that suit their consumer needs and lifestyle during the holy month of Ramadan,” he added.

AlJanah emphasized that NBK will continue to provide exclusive and outstanding offers to NBK Credit Cardholders, in line with the bank’s strategy to offer an integrated banking experience combining cutting-edge digital banking services and frequent rewards all year round.

Abdullah Almansour, Comms, PA & CR Senior Manager of Talabat Kuwait, added - ‘We are very excited to collaborate with NBK once again during the Holy Month of Ramadan to continue providing the best offers and the best costumer experience’

The goal of Talabat has always been to build strategic partnerships that enable our customers to have the best shopping experience, as this is our top priority” – added Almansour

It is worth mentioning that NBK Credit Cards are the best and convenient method to make payments and give customers access to many benefits, especially when using their credit card in shopping, including NBK Rewards Program, NBK Miles Program, NBK Secure Shopping, extended warranty, just to name a few.



Kuwait: Unprecedented Interest in Watching NBK Ramadan Ad

18.04.2021

National Bank of Kuwait (NBK) published its ad for the holy month of Ramadan, which saw unprecedented interest, making it the most watched among all ads within the first two days of publishing.

The total number of viewers of the ad videos in less than 48 hours has exceeded 847 thousand users, whereas they achieved a combined view count of 2.5 million during the same period.

The audience interacted with the bank’s ad videos in an impressive and unprecedented way, gaining 2.9 million engagements in the form of views, likes, comments, reactions and retweets in less than two days.

NBK published Ramadan ad videos on all its social media platforms, in which it provided a constructive content in a comic context, to promote the saving culture and spread financial awareness among all segments of society.

On this occasion, Basma Al Hassan, Advertising Manager at National Bank of Kuwait said: “We are keen to participate in community celebrations of the holy month of Ramadan through many events including banking offers and social responsibility activities, as well as publishing relevant content on the bank’s social media accounts.”

“We are pleased with the great interest in watching the bank’s ad videos, as well as the remarkable interaction with it within the first hours of publishing, reflecting NBK’s leading social media presence and followers’ passion and anticipation of the bank’s ads that feature engaging material every year,” added Al-Hassan.

Al-Hassan pointed out that NBK always seeks to include in its ads a constructive content aimed at spreading financial culture and promoting saving among all segments of society. This comes as part of NBK’s efforts to enhance financial inclusion, which is gaining momentum recently in view of the bank’s support of “Let’s Be Aware” campaign launched by the Central Bank of Kuwait earlier this year.

It is worth mentioning that NBK is keen to spread financial culture and banking awareness among the different segments of society. As the largest financial institution in Kuwait and the region, it has been consistently organizing various activities and events that contribute to educate society on all financial topics, spread the saving culture and enhance financial inclusion.
 



Kuwait: NBK Donates to KRCS in support of Kuwait Vaccination Center

14.04.2021

National Bank of Kuwait (NBK) continues to support the Kuwait Red Crescent Society (KRCS) efforts in facing Covid-19.

NBK’s donation included Golf Carts to provide free rides for elderly patients and people with disability from and to the parking area at the Kuwait Vaccination Center in Kuwait International Fair Ground, Mishref. 

The donation was presented by NBK Public Relations representatives to theChairman of Kuwait Red Crescent Society (KRCS) Dr. Hilal Al Sayer.
“NBK has long been engaging in a strategic partnership with Kuwait Red Crescent Society, as they both join hands in launching and managing numerous charitable campaigns and social development initiatives”, said Manal Al Mattar, NBK Public Relations Assistant General Manager.
Al Mattar expressed her sincere appreciation to KRCS efforts in providing support to those in facing the Covid-19 pandemic.

“Throughout the bank’s history, we have been committed to meeting our responsibilities towards society and to support the efforts of governmental institutions and civil society for the farewell of our community”, she noted. “Since the Coronavirus (COVID-19) pandemic, NBK continued to fulfill its social responsibility in line with its sustainable growth”.

“We are looking forward to boost our corporation with the KRCS efforts in all areas of health and social care. It’s our duty to support the vaccination efforts in Kuwait and we will be proud to do this with our strategic partner, KRCS”, Al Mattar added.

It’s worth mentioning that in response to the pandemic, NBK donated KD1 million to KRCS to purchase medical devices and ventilators in addition to deploy a field hospital fully equipped with the latest medical equipment, an ICU, a medical laboratory, a radiology center, and a fully-equipped pharmacy.

NBK maintains its leading position among the private sector institutions through its commitment to fully support social programs in the areas of healthcare, childcare, social, environmental, sports and education.
 



Kuwait: NBK Organized a Pre-Ramadan Gathering “Graish” Event for Its Employees Despite Social Distancing

13.04.2021

Despite social distancing, National Bank of Kuwait (NBK) Public Relations Department recently organized a live Pre-Ramadan gathering (Graish) through the employees’ Instagram Page “I Am NBK”.

NBK’s Executive Management and staff members celebrated Graish together from home. NBK Group CEO, Mr. Issam Al Sager, NBK Deputy Group CEO, Ms. Sheikha Al Bahar, NBK-Kuwait CEO Mr. Salah Al Fulaij and NBK-Kuwait Deputy CEO, Mr. Sulaiman Al Marzouq attended the virtual occasion alongside a large number of other NBK Executives.

This annual celebration to welcome Ramadan brought NBK family closer. It aimed to find a way to show that the ties between the NBK family members are as stronger in these difficult times.

The Graish virtual event witnessed an array of entertaining activities and contests. Many NBK employees were awarded valuable prizes; they received calls from NBK PR team to inform them that they were one of the lucky winners. 
 



Kuwait: Concluding “Tamakan” Training Program for Fresh Kuwaiti Graduates

12.04.2021

A ceremony was held to mark the end of “Tamakan” training program for fresh Kuwaiti university graduates, organized “Creative Confidence” with the strategic sponsorship of National Bank of Kuwait (NBK) for the second year in a row.

The closing ceremony was attended by Mr. Isam Al-Sager, NBK Group CEO, Ms. Shaikha Al-Bahar, NBK Deputy Group CEO, Mr. Salah Al-Fulaij, CEO of NBK – Kuwait, Mr. Sulaiman Al-Marzouq, Deputy CEO of NBK – Kuwait, Mr. Emad Al-Ablani, GM – Group Human Resources , Mr. Mohamed Al-Othman, GM- Consumer Banking Group and Mr. Faisal Al Hamad, Head of Global Wealth Management.

The event held at NBK’s headquarters, with strict adherence to all precautionary measures and social distancing rules, featured a discussion session in which the bank’s executive management watched a presentation by the trainees of their outstanding graduation projects which demonstrated creative ideas and visions.

For three months, the bank hosted 40 trainees at different training sites at its headquarters, starting from 20 January to 8 April 2021, where it provided them with courses aimed to develop their skills, qualify them and boost their readiness to navigate their way into the labor market.

During this period, the program worked on qualifying trainees and enhancing their skills to fit in the real labor market. Through this, it presented an innovative training experience for Kuwaiti graduates who need support to face the challenges ahead as they seek to start their career or set up their own business, thanks to developing the required skills, as well as expertise.

“Tamakan” program aims to develop the personal skills needed to become compelling candidates for employment, in addition to motivating Kuwaiti youth to explore their inherent potentials and energies and unlocking the creativity of young cadres. The program adopts the Blended Learning approach, and focuses on many themes and workshops about creativity and innovation, design thinking, business model design, career exploration and innovative.

A career gateway

The trainees expressed their pleasure with participation in this program and extended thanks to National Bank of Kuwait for supporting them and providing the bank's long-standing expertise to develop their skills and qualify them for the labor market in a professional manner, thanks to the bank’s highly professional organizational approach.

The trainees pointed out that they achieved significant development and acquired knowledge adding value to their future career path during the program time. They also highlighted they benefited from skill enhancement on various sides, and regarded “Tamakan” as their gateway from the academic world to career exploration and pursuing practical life.

A great success

On the sidelines of the closing event, Sumayah Al-Jasem, the Founder of Creative Confidence expressed her pride with the cooperation with National Bank of Kuwait, the most reputable financial institution in Kuwait, in organizing and sponsoring “Tamakan” program.

Al-Jasem mentioned that the program’s second edition saw great success and turnout, as shown in the number of applicants that reached 600, noting that “Tamakan” represents an innovative training experience for Kuwaiti fresh graduates who need support to face the challenges of employment or setting up their own business, by developing the required skills and experience, and this opportunity is important as a bridge to becoming a real workforce.

Creative Confidence is a Kuwait-based consulting and training company specialized in stimulating innovation and creativity and providing hands-on training experience across all sectors with the aims of teamwork and celebration.



Kuwait: NBK Provides Its Customers With up to 15% Cashback on Purchases From All Coop Societies

07.04.2021

National Bank of Kuwait (NBK) is keen to provide exceptional rewards to its customers all year round. In this context, the bank announces providing an exclusively unique shopping experience for NBK customers during the holy month of Ramadan, in cooperation with the Union of Consumer Cooperative Societies (UCCS), when shopping at the coop societies all over Kuwait.

In the campaign scheduled from 1st of April to 15th of May, customers will get a 15% cashback on their purchases from coop societies when using digital payment solutions (Samsung Pay, Garmin Pay & Fitbit Pay), and 5% cashback when using eligible NBK Credit/Prepaid Cards.

On this occasion, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking Group at National Bank of Kuwait, said: “We congratulate our customers with the approaching holy month of Ramadan. At NBK, we always care to share moments with our customers all year round by providing exclusive rewards that suit their needs.”

Al-Nusif praised the cooperation with UCCS, affirming that NBK strives to harness all its capabilities and its strong relationships with leading institutions to provide exceptional services and offers to the bank's customers.

“We are rewarding our customers for their use of eligible digital payment solutions and credit/prepaid cards, as part of our efforts to keep them safe and promote the use of NBK’s cutting-edge digital payment solutions,” he added.

Al-Nusif emphasized that NBK is committed to organize outstanding campaigns for the bank's customers from eligible NBK Credit/Prepaid Cardholders all over the year, which contribute to offer them a unique lifestyle matching their expectations and meeting their needs.

On his part, Mr. Fahad AlKeshty, the UCCS Chairman said: “We congratulate the people of Kuwait as we are approaching the holy month of Ramadan, and express our pleasure with cooperation with a leading institution of NBK’s stature, and contributing to provide the bank's customers with a special shopping experience.”

AlKeshty emphasized that coop societies are always ready to meet all consumers’ needs during Ramadan and to provide special offers commensurate with this occasion.

Customers wishing to participate in this campaign can register through NBK Official Website, and spend a minimum of KD 400 on total purchases made during the campaign period, and each customer will receive a cashback up to KD 100, KD 50 for each payment method, respectively.

NBK Credit Cards are the best and convenient method to make payments and give customers access to many benefits, especially when using their credit card in shopping, including NBK Rewards Program, NBK Miles Program, NBK Secure Shopping, extended warranty, just to name a few.



Kuwait: NBK Announces the Winner of KD 250,000 in Al Jawhara Quarterly Draw

04.04.2021

National Bank of Kuwait (NBK) is keen to reward its customers by providing them with a distinguished array of draws and prizes all year round, as part of its endeavors to provide top-notch services and offers to its customers and to reward them with prizes that meet their expectations. In this context, the bank organized a special radio activity for Al Jawhara quarterly draw worth KD 250,000 in the presence of a representative from the Ministry of Commerce and Industry, a representative from Deloitte as well as representatives from NBK.

The draw was broadcasted live on Diwaniyat Al-Yaqout and Al-Ansari program on Kuwait Pulse Radio, during which the bank announced Abeer Dehrab Ameer Ahmed as the winner of Al Jawhara quarterly prize worth KD 250,000.

In addition, the activity featured a competition over the radio including questions about Al Jawhara Account, after which a live “random draw” was conducted, and two winners received a jewelry voucher worth KD 700 from Ali Al-Arbash- Al Hamra Tower.

The activity witnessed noticeable interaction from the followers of NBK’s social media accounts.

In March, NBK also announced the following winners of the weekly prizes of KD 5,000 each: Aref Mordhi AlAzmi, Abdulaziz Mohamed Hasan, Aziz Fakhruddin Chakkiwala, Ahmed Fouad Behbehani.

Al Jawhara Account can be opened very easily by through NBK Mobile Banking or NBK Online Banking or by visiting the nearest NBK branch.

On this occasion, Mr. Mohamed Al-Othman, GM- Consumer Banking Group at National Bank of Kuwait said: “Organizing a special activity for Al Jawhara Account quarterly draw this time comes in line with our commitment to reward our customers in an exceptional way all year round, which is a key part of our strategy to enrich their banking experience.”

"Despite the exceptional circumstances and imposed restrictions, we remained closer to our customers through our digital channels that enable them to make all their transactions quickly and easily, as well as to keep them safe and maintain continuous communication with them to meet all their needs and expectations," he added.

Al-Othman pointed out that customers’ increased reliance on the bank's digital channels reflects NBK’s leadership and excellence in providing top-notch digital banking services to its customers and its successful proactive digital transformation strategy, noting that the number of Al Jawhara Accounts opened through NBK Mobile Banking App increased by 87% compared to last year.

Al-Othman continued: "We aim to instill the culture of saving in customers from all categories, as part of our endeavors to achieve financial inclusion. Al Jawhara Account is one of the key products offering various benefits, thus contributing to encourage saving."

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives the customer a chance to be one the next lucky winners.

The minimum opening balance for Al Jawhara Account is KD 400, and the maximum limit to be held in the account by customer is KD 500,000. If no withdrawals or transfers are made on the account during the holding period, the customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win. Since 2012, National Bank of Kuwait has rewarded loyal customers with a total worth of prizes amounting KD 2,200,000 in Al Jawhara weekly, monthly and quarterly draws.

For more information about Al Jawhara Account, you can visit nbk.com



Kuwait: Al-Sager: Companies’ Embracement of ESG Will Lead to Faster, More Sustainable Recovery

24.03.2021

Mr. Isam Al-Sager, the Group CEO of National Bank of Kuwait (NBK) stated that although negatively impacted as a result of the lower interest rate environment, the lower business volumes and the higher provisions that were mainly precautionary in nature in anticipation for the pandemic’s fallout, Kuwaiti banks remained very solid demonstrating ample liquidity, strong capitalization and stable asset quality trends.

During the virtual roundtable organized by Global Finance under the theme “Banking and Finance”, Al-Sager said: “Thanks to the efforts of the Central Bank over the past decade, building one of the strongest banking systems in the region, banks can be part of the recovery of economic activity in Kuwait. The solid position that the banking sector enjoys today will be a key enabler to support a macro recovery once the virus is controlled.”

We are optimistic with the efforts carried by the government to control the spread of the virus and to accelerate the vaccination of the population in order to bring life back to normal, he mentioned.

The imminent economic recovery will reflect positively on some sectors allowing them to be early beneficiaries like consumer, retail, travel and aviation, while others will lag but with limited permanent damage in the future, Al-Sager highlighted.

Al-Sager indicated that recent GDP data are showing some recovery compared to previous quarters, and we are expecting 2021 GDP growth to reach around 3%, noting that a rebound in government spending on infrastructure projects can also lead to a pickup in non-oil GDP growth and improve economic diversification, in addition to creating opportunities for the private sector.

The future of consolidations

On the impact of COVID-19 pandemic on the future of consolidations at the country and regional level, Al-Sager mentioned that the pandemic has led to extreme instability in markets as it disrupted the global business trends and reshaped many industries.

Al-Sager explained that the disruption caused by the pandemic has also affected the banking sector across various geographies and its protracted consequences will remain felt in the future as recovery takes place gradually, noting that the post-COVID world will offer opportunities for cross-border mergers and acquisitions as various financial institutions will face challenges to remain operational while others strive to become larger and more diversified to withstand regional and global competition.

Cross-border consolidation can also create many synergies allowing for cross selling in different markets, cost savings, transfer of knowledge, technology and talent, he added.

Al-Sager indicated that higher compliance costs associated with the increase requirements are also adding to the costs for banks, compounding pressure on small and medium-sized lenders to consolidate, referring to the estimates that more than twenty Gulf financial institutions with total assets exceeding USD1 trillion were in merger talks in 2020.

Banks in KSA, UAE and Qatar are merging to create larger financial institutions to support the transformational efforts that are underway in their relevant economies, he added.

Al-Sager stressed that Kuwaiti banks need to be well-prepared and positioned to leverage any emerging opportunities and remain competitive on the regional front.

Faster and more sustainable recovery

Speaking on the new prominence of Environmental, Social and Governance (ESG) considerations during the pandemic, Al-Sager mentioned that companies’ embracement of ESG will undoubtedly lead to a faster and more sustainable recovery.

ESG disclosures and transparency help mainly in building public trust and enable all stakeholders to make a better-informed decision, he noted.
Al-Sager highlighted the growing importance of ESG practices and reporting, thanks to the growing demand for sustainable investments globally, with more investors focusing on ESG investing.

Additionally, premium valuations and pricing are being paid for companies with a strong ESG program and satisfactory reporting, Al-Sager added, noting that all NBK’s recent bond issuances, and its discussions with investors in the process of promotion of these issuances, reflected their increased focus on ESG practices and disclosures.

Al-Sager mentioned that in 2020, ESG funds captured USD 51 billion in net money from investors compared to USD 21 billion in 2019, whereas more than USD 30 trillion of sustainable assets are professionally managed globally.

ESG disclosures have recently been evolving from an optional, best-practice concept into a prerequisite and a reporting requirement by various industry practiosioners. Most recently, we have seen various initiatives and proposals by the likes of ESFS (European System of Financial Supervision) and IFRS Foundation (International Financial Reporting Standard) all aiming to improve ESG transparency through a standardized set of sustainable reporting standards, he added.

Al-Sager saw that, very soon, all rating agencies will include ESG reporting and scoring into their rating criteria, creating a framework where ESG practices can have a direct impact on credit ratings.

In Kuwait, we have seen significant developments taking place on the Governance front thanks to the CBK’s efforts in developing and advancing the framework in the banking sector, he added, noting that the recent appointment of independent board members in banks is a great example of these ongoing developments.

Al-Sager concluded that many initiatives were introduced by Boursa Kuwait to promote sustainability reporting by listed companies and potential plans to establish an ESG index to further stimulate ESG disclosures, emphasizing that there is more to be done to accelerate the trend through more country-wide efforts to prepare Kuwait companies to the upcoming changes in the regulations and reporting standards that are focused on ESG.



Kuwait: Khalaf: The Private Sector is the Right Place to Achieve Career Ambitions

23.03.2021

As part of the activities of “Tamakan” career readiness program sponsored by the bank, National Bank of Kuwait (NBK) held a seminar in which Ms. Ghada Khalaf, Director of Investment Advisory at Asiya Investments gave a lecture and answered a number of questions raised by participants. During the seminar, Khalaf stressed the importance of developing education considering this as a shared responsibility for all parties in society, starting from the family to civil society organizations and the government.

 

Continuous development

In her discussion with the youth navigating their career path, Khalaf accentuated the importance of continuous development of skills and capabilities, teamwork and not rushing in pursuit of alluring benefits, as these will be attainable in the future with time and effort, and advised attendees saying: “You have to be flexible and persistent throughout your career and focus on self-realization.”

Khalaf pointed out that every person has unique talents and capabilities similar to the genetic footprint, which should be explored and continuously developed, as these skills represent the key factor for excellence in work and life.

She explained that academic degrees and professional experience are necessary for achieving career success, but it is required to possess various skills to sustain this success, basically teamwork, initiative-taking, creative thinking and commitment.

 

Education first

Khalaf stressed the importance of education, being the cornerstone of the progress of nations, highlighting the various risks resulting from closure of educational institutions due to the coronavirus outbreak. She called on all concerned parties, including government authorities, the private sector and civil society, to resume the educational activity, subject to all necessary precautions, to put an end to the losses resulting from closure of this sector at all levels, emphasizing that the gradual return to normal life should begin with education.

“Education first” should be the motto of the next stage, as it is the only way to achieve the progress for nations. This is only attainable through the cooperation of all parties including government authorities, civil society organizations and the private sector, in shaping a new vision and an ambitious plan to promote the educational sector, and revitalize education which is the foundation for the progress and flourishing of Kuwait, she noted.

 

Private sector’s leadership

Khalaf praised NBK’s role in enhancing the skills of young national cadres from fresh graduates and qualifying them to join the labor market, in addition to the numerous contributions reflecting its commitment to perform its social responsibilities as a leading national institution, representing a role model for other institutions.

Khalaf mentioned that the Kuwaiti private sector is always proactive in accommodating creativity, enhancing skills, unleashing the potentials of the youth, leading all government and civil society sectors and supporting all their activities in this regard.

Khalaf advised attendees: “If you are pursuing a career ambition, you should join the private sector where competitiveness, development, learning and opportunities are available for serious people aspiring for success.”



Kuwait: Kuwait: NBK Academy Welcomes the First Batch of Trainees for 2021

18.03.2021

NBK Academy recently welcomed the 24th batch of its annual program and the first in 2021 of newly hired employees who have successfully met the admission criteria of this intensive program specifically designed for Kuwaiti fresh university graduates.

The NBK Academy Program, launched 12 years ago, has been supporting NBK’s strategy to solicit and recruit national cadres, by developing and qualifying Kuwaiti fresh graduates to start their career in the banking sector.
The new trainees welcome ceremony was attended by Mr. Salah Al-Fulaij, CEO of National Bank of Kuwait – Kuwait, Mr. Sulaiman Al-Marzouq, Deputy CEO of National Bank of Kuwait – Kuwait, Mr. Emad Al-Ablani, GM – Group Human Resources and Mr. Mohamed Al-Othman, GM- Consumer Banking Group, Mr. Ahmed Bourisly, GM – Corporate Banking Group, Mr. Mohammed Al-Kharafi, GM – Head of Group Operations, in addition to several officials from talent management and training and development division at the bank.

During the ceremony, the bank followed all precautionary measures including social distancing to protect public safety during these exceptional circumstances.

The program that will be delivered to 12 participants, will last for 4 months, and covers various areas of the banking business including: banking principles, risk management, financial accounting, marketing, negotiation, consumer and commercial lending, in addition to creativity, innovation and design thinking training.

It is worth noting that the program’s content undergoes continuous enhancements to keep pace with the latest research and studies in the global banking sector and management science.

NBK Academy reflects NBK’s vision to support sustainable human capital development as one of its top strategic priorities and a shared responsibility between different governmental institutions and the private sector.

NBK Academy was inaugurated in 2008 with the aim of paving the way for Kuwaiti fresh university graduates to join the banking sector. The Academy provides graduates with the best training programs developed in cooperation with leading international institutions and universities to meet the demands of the labor market.



Kuwait: NBK Announces the Winners of NBK Mobile Banking App Draw

16.03.2021

National Bank of Kuwait (NBK) seeks to promote its customers’ reliance on the bank’s digital channels to make their transactions, and encourage them to use electronic payment solutions. In this context, the bank gives NBK Mobile Banking App users the opportunity to enter a draw and win wonderful prizes, as part of the bank’s endeavors to reward its customers all year round, through a variety of campaigns, draws and prizes that are tailored to meet their needs and expectations.

NBK announced the names of the winners of smart watches: Garmin, Fitbit, and Samsung, which can be linked to NBK Credit Cards and used to make all payments. Also, Apple Watches were given to winners where they can manage their accounts and credit cards via this smartwatch.The new winners are as follows:

  • Ahmad Khalil Al Refaie

  • Jafaar Sadeq Al Bather

  • Wafaa Shuaib Al Ali

  • Loulwa Faihan Al Muhaisen

  • Eman Abdulreda Buftain

  • Abdullah Sameer Asaad

In addition, Ali Rahmeh Janami Nia was the lucky winner of the GAC Motor car GS5.

Participants get two chances to the draw when they sign up for NBK Mobile Banking App for the first time, and use NBK Quick Pay, or open a Term Deposit, whereas they get one chance when they use the following services in the app: transfers to local or international beneficiaries, applying for a loan or credit card, increasing credit card limit, or increasing monthly transfer limit.

On this occasion, Hala Al Shoaibi, Head of Digital Service Quality Management, National Bank of Kuwait said: “We are keen to continuously develop NBK Mobile Banking App. During last year, we added more updates to it, which is reflected in customers’ growing interest in using it along with other digital channels to make their transactions, especially during the prevailing exceptional circumstances.”

Al Shoaibi emphasized that rewarding customers is a key part of NBK’s strategy to enrich their banking experience, therefore, the bank seeks to launch outstanding campaigns all year round, which are tailored to meet their needs and expectations.

Al Shoaibi also highlighted NBK's endeavors to promote the use of digital banking services and advanced electronic payment solutions, which the bank is continuously working to develop.

The winners in the campaign expressed their great pleasure with winning NBK’s valuable prizes offered in the campaign, showing their appreciation of the advanced digital services and solutions provided on NBK Mobile Banking App that help them meet their needs and expectations in view of the rapid changes in their daily lifestyles, especially by enabling them to make all their banking transactions anywhere, 24/7.

They also emphasized their connection with the banking services provided by NBK since their childhood, when they were Zeina Account holders, as their families sought to instill in them the culture of saving at an early age, and being part of a large financial institution like NBK. As they grew up, this connection evolved into a new form, as they opened an account with their first salary, and started to use NBK Digital Channels, mainly NBK Mobile Banking App, and participate in the exceptional draws available for the bank's customers.

It is worth mentioning that over the past period, NBK added many new services and updates to the NBK Mobile Banking App, which contributed to increase customers’ satisfaction, as these updates enabled them to do all their banking quickly and easily.



Kuwait: NBK concludes its training program for MOI Ports Security Affairs Staff

10.03.2021

National Bank of Kuwait (NBK) finished its training program for the staff of Ports Security Affairs of the Ministry of Interior, which was attended by 75 participants and comprised of several training sessions and workshops.

The program’s closing ceremony, which was held at NBK’s headquarters, with strict adherence to all precautionary measures and social distancing rules, was attended by Mr. Isam Al-Sager, National Bank of Kuwait Group CEO, and Mr. Salah Al-Fulaij, CEO of National Bank of Kuwait – Kuwait, as well as Major General Mansour Al-Awadhi, Assistant Undersecretary of the Ministry of Interior for Ports Security Affairs, and Mr. Emad Al-Ablani, General Manager of Group Human Resources at National Bank of Kuwait.
During the program activities, the participants showed noticeable interaction with the training content, which focused on the protocols for dealing with the public and customer service.

Through all its initiatives with government bodies, NBK aims to actively contribute to enhancing the skills and developing the capabilities of the human capital, reflecting the trust placed in it as the leading bank with a strong relationship with the local community.

NBK harnesses all its capabilities and takes it upon itself to develop human resources, as part of its partnerships with all institutions, especially government, and in line with the bank's social and development commitments, and stemming from its belief in the effective impact of these programs aimed to serve the society and its people.

It is worth mentioning that over the past years, Group Human Resources at NBK made relentless efforts to develop the bank’s training and development platforms infrastructure by introducing the latest technological solutions and interactive digital tools in cooperation with the most reputable universities around the world. In addition, the bank made substantial changes to the methodology of the training programs provided to its employees as well as to government bodies.
 



Kuwait: NBK Participates in Ring the Bell Event Promoting Empowerment of Women

09.03.2021

Celebrating International Women's Day (8 March 2021), NBK participated in Ring the Bell Event, organized by UN Women and in cooperation with the Supreme Council for Planning and Development (SCPD) and Boursa Kuwait to promote the empowerment of women in various fields.

UN Women themed this year's event “Women in leadership: Achieving an equal future in a COVID-19 world, in celebration of the great efforts made by women for recovery from the coronavirus pandemic.

NBK participated in the event, which was held virtually represented by Mrs. Shaikha Al-Bahar, Deputy Group CEO, and Mr. Emad Al-Ablani, GM- Group Human Resources, who shed light on the bank's achievements in promoting gender diversity and inclusion as a cornerstone of the bank's system.

The event discussed ways to consolidate efforts and visions to promote the seven principles of the empowerment of women launched by UN Women and UN Global Compact. In 2021, the focus was on the third and fifth of these principles regarding guaranteeing the health, safety, and well-being of all women and men workers, and implementing enterprise development, supply chain and marketing practices that empower women.

On this occasion, Al-Bahar said: “Commemorating International Women's Day gives us an opportunity to reflect on women's achievements and the progress made in achieving gender equality globally. Moreover, it encourages business leaders to act proactively to accelerate realization of this goal in the coming years.”

Al-Bahar pointed out that all organizations and institutions are required to proactively support the principle of equal opportunities in all job roles, and that career progression should be based on key criteria basically skill, experience and competence.

Al-Bahar emphasized that women leaders showed great examples in addressing the coronavirus pandemic and contributed to putting countries on the track of recovery, noting that achieving gender equality in women's leadership and representation is a global prerequisite to create an environment that promotes sustainable development and creates a positive impact on society in the long term.

Al-Bahar added that supporting women to reach their full potential has always been one of NBK’s priorities, stemming from the bank’s belief in the importance of gender diversity and inclusion as critical factors to sustain its success in the future.

“At NBK, we are proud to be one of the first private sector institutions in the region to endorse UN Women's Empowerment Principles (WEPs), as we were early to adopt a more systematic approach towards gender equality, which contributed to comprehensive adoption of these principles, and also provided us with a framework to work on the overall UN Sustainable Development Goals including gender equality as one of its key pillars,” she pointed out.

Al-Bahar noted: “NBK follows a unique approach with regards to guaranteeing equal opportunities, as it ensures equal opportunities for all its employees, with no exception, with the aim to motivate them to innovate. This approach is also clearly manifested in having no salary gap between women and men employees in the bank.”

Al-Bahar indicated that gender-diverse workforce gives added value to the bank’s business, operating across 4 continents and 15 countries worldwide. We are proud that women employees represent 46% of the workforce, which is a remarkable achievement across the banking sector and the regional labor market. Moreover, the bank is keen to empower more women through mentoring and offering them career development opportunities.

Over the past years, the bank adopted many initiatives that help attract and retain female talents, in addition to helping working parents create a better work-life balance.

Social media campaigns

Participation in commemorating International Women's Day was exceptional this year, as the bank, through all its social media platforms including Twitter, Instagram and LinkedIn, intensified the posts highlighting this event, which captures global attention and follow-up.

NBK as a role model
− Women represent 46% of NBK’s total NBK employees.
− Women represent 52.4% of the national cadres holding senior management positions and above in NBK.
− NBK prides in having no salary gap between men and women employees.
− Over the past years, the bank adopted many initiatives that help attract and retain female talent.
− Helping the bank’s parent employees create a better work-life balance.
− The bank is committed to empowering more women through mentoring and providing them career development opportunities.

It is worth mentioning that in 2017, NBK Group endorsed UN Women Empowerment Principles (WEPs), which is a joint initiative between UN Women and UN Global Compact.



Kuwait: NBK Announces the Winner of KD 125,000 in Al Jawhara Monthly Draw

03.03.2021

National Bank of Kuwait (NBK) continues to reward its customers with an outstanding array of draws, prizes and offers all year round. In this context, the bank announced, Nasra Mansour Abdulsaied AlQalaf as the winner of Al Jawhara Monthly prize worth KD 125,000 for February 2021.

On the other hand, NBK announced the names of the winners of Al Jawhara Weekly Draws worth KD 5,000 each including:  Osamah Abdullah Eissa Ali Bash, Yousef Ibrahim Abdulla AL Mutawa, Min Taiba Khalid A Aziz Al Fouzan.

 

The draw was held live on NBK Instagram page in the presence of a representative from the Ministry of Commerce and Industry, as well as representatives from NBK, noting that Al Jawhara monthly and quarterly draws are conducted in the presence of a representative from Deloitte.

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives the customer a chance to be one the next lucky winners, and if no withdrawal or transfers occur on the account during the holding period, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

Commenting on Al Jawhara Monthly Draw, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking Group at National Bank of Kuwait, said: “Rewarding our customers is a key pillar of our strategy, and Al Jawhara Account represents a main part of our endeavors to providing them with exceptional rewards all year round.”

Al Jawhara Account represents a secure saving scheme, in addition to giving chances to enter periodic draws. The bank also ensures quick and easy opening account opening procedures for Al Jawhara Account, whether by visiting the nearest NBK Branch, or simply through NBK Mobile Banking or NBK Online Banking, which comes in line with the bank's digital transformation strategy, he pointed out.

Al-Nusif added: “We are always closer to our customers under all circumstances, thanks to our constant communication with them through our digital channels, in order to identify their needs. We also seek to measure their satisfaction with the offered products, as part of our commitment to enrich their banking experience.”

Since 2012, National Bank of Kuwait has rewarded loyal customers with a total worth of prizes amounting KD 2,200,000 in Al Jawhara weekly, monthly and quarterly draws.

In addition to providing top-notch, cutting-edge and highly secure banking services, NBK is keen to give customers a variety of offers, rewards and prizes that suit their expectations all year round.



Kuwait: NBK’s Song “Al Sidra” attracts more than 2 million views on YouTube

01.03.2021

National Bank of Kuwait (NBK) hosted a unique online event at its Headquarters and streamed it online via NBK Social Media Channels to celebrate the occasion of Kuwait's Anniversary of Independence and the Anniversary of Liberation.
During this event, NBK launched a special musical work presented as a commemorative gift to Kuwait, titled “Al Sidra”.  The song attracted more than two million views on NBK YouTube channel since its launch.
NBK has teamed up with youth Kuwaiti singers and musicians to produce this special event.
Also, as part of the National Celebrations, NBK sponsored a photography competition organized by "Belmokhba" on social media channels for young talents. NBK will reward the winner a virtual learning course from the New York Academy of Filmmaking.
Basma Al Hasan, NBK Advertising Manager said, “This time has been exceptional for everyone, and so it was our duty to celebrate our National days together in an exceptional and unique manner.”
“NBK is committed to reflect the spirit of national unity and commitment and was one of the very first national organizations that supported the country’s efforts in combating the COVID-19 pandemic. NBK highlighted the spirit of responsibility by making its resources available to shoulder the community and maintain the nation’s wellbeing”, she added. “While we must encourage social distancing, our message this year was to affirm that we will get through this pandemic together”.
NBK reinforced its position as a lead contributor to the development of the Kuwaiti society through its commitment to corporate social responsibility. This commitment became evident in the numerous social and philanthropic initiatives and national responsibilities including the special musical operetta “Hatha Hwa lKuweiti”, “Habibityi ya Kuwait” and a lot more.
 



Kuwait: NBK Adds Web/In-app Payment to Samsung Pay

01.03.2021

As part of its constant endeavors to meet its customers’ needs, National Bank of Kuwait (NBK) strives to provide world-class cutting-edge payment solutions. In this context, NBK has added Web/In-app Payment feature to Samsung Pay, for the first time in Kuwait.

This service is the first of its kind in Kuwait that allows customers to make their online payments in one step using Samsung Pay Wallet, without the need to enter card data and wait for OTP, providing a quick, easy and secure payment method for Samsung Pay enabled customers.

The service is currently available through the websites of eligible stores for credit cards and debit cards.

NBK offers the service for merchants who wish to provide customers with Samsung Pay Web/In-app checkout, as well as for customers from Samsung smartphone users for seamless and secure payment experience.

NBK was the first bank in Kuwait to launch Samsung Pay last September, which is an innovative wallet payment solution, based on MST and NFC technologies, that allows customers to use their Galaxy smartphones to make their payments at most NFC-enabled POS terminals at their favorite stores as well as in online purchases.

On this occasion, Prasad Srinivasa, Head of Payment Acceptance and Customer Loyalty, Consumer Banking Group, National Bank of Kuwait, said: “We always strive to provide cutting-edge payment solutions, as part of our keenness to provide a top-notch banking experience to our customers and to consolidate our leadership in providing digital banking services.”

NBK’s Digital Transformation Strategy yielded many advanced digital services and payment solutions, as part of the efforts to keep pace with the rapid technological advancement and to meet customers’ needs, in view of the highly increasing reliance on digital channels and services for their transactions, as a result of the exceptional circumstances imposed by the coronavirus pandemic, he pointed out.

Srinivasa concluded: "We promise our customers more of the advanced digital services and solutions that meet their needs, enrich their banking experience, and reflect NBK’s capabilities, tremendous technological infrastructure, and strong partnerships with leading brands."

To activate Samsung Pay, you can download the Samsung Pay App from Galaxy Store, log in to your Samsung account from Samsung Pay App to set your PIN and fingerprint, then tap on "add card" and scan or manually enter the card number, and finally, verify your card through SMS/e-mail option and enter the OTP.

It is worth mentioning that NBK was named "Best Consumer Digital Bank - Middle East” for 2020 by the reputable international magazine Global Finance, in the annual survey of the World’s Best Digital Banks 2020. The New York-based magazine selects winners based on the evaluation of a world-class panel of judges at Infosys, a global leader in consulting and technology, whereas Global Finance editors are responsible for the final selection of all winners.



Kuwait: 25-26% Cashback on Purchases Made With NBK-Kuwait Airways (Oasis Club) Visa Cards

23.02.2021

Underscoring its care to celebrate with its customers on the occasion of national days, National Bank of Kuwait (NBK) is launching special exclusive offer, as the bank has increased the cashback to 25% on purchases made on 25th February and 26% on 26th of February when using NBK-Kuwait Airways (Oasis Club) Visa Cards.

NBK’s national days cashback offer comprises a wide variety of leading participating brands including: Abyat, ASOS, Bershka, Best Al Yousifi, Boggi Milano, Carrefour, City Centre, Decathlon, Eureka, Farfetch, LuLu Hypermarket, Massimo Dutti, Namshi, Ooredoo, Pottery Barn, SHEIN, STC, talabat, The Sultan Center, Trafalgar, X-cite, and Zain.

NBK-Kuwait Airways (Oasis Club) Visa Cards enable customers to earn up to 15,000 Welcome Elite Tier Miles upon card activation, as well as up to 10,000 additional miles when spending within the first 3 months of card issuance. Customers will then earn up to 4 Oasis Club Miles for every KD 1 spent on their daily purchases.

Additionally, NBK has provided a 3-year annual fee waiver for new customers applying for NBK-Kuwait Airways (Oasis Club) Visa Infinite Credit Card or NBK-Kuwait Airways (Oasis Club) Visa Signature Credit in an offer valid for a limited period.

On this occasion, Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait said: “At NBK, we are keen to join our customers in their celebrations of the historic national days, and in commemoration of these glorious days, we seek to offer exceptional rewards that are different from other offers throughout the year.”

"Cashback campaigns are designed very carefully to meet the needs and expectations of customers from different segments, as they are based on our customers’ preferences that we identify through NBK’s different communication channels on which we are in touch with them around the clock. This is reflected in how popular and well-received all are our offers all year round,” he added.

Al-Othman stressed that NBK is committed to enrich customers’ banking experience by providing top-notch and cutting-edge banking products and services that meet all their needs, in addition to a rewards program packed with exclusive offers.

On his part, Mr. Meshal Lafa Al Mutairi, Director, Commercially Important Persons from Kuwait Airways said: “We have the pleasure to cooperate with NBK, and to work side by side to provide distinguished services to our customers and join them in celebrating the national days, as part of our well-established strategic relationships.”

"We congratulate the people of Kuwait on the national days, promising to continue our efforts to provide a distinguished array of services and exclusive offers to NBK - Kuwait Airways (Oasis Club) Visa Cardholders," he added.

NBK Credit Cards provide the best payment method, given the exclusive features they offer, including NBK-Kuwait Airways (Oasis Club) Visa Credit Cards that give travel lovers unlimited services and rewards.

NBK-Kuwait Airways (Oasis Club) Visa Infinite Credit Card and NBK-Kuwait Airways (Oasis Club) Visa Signature Credit Card, as well as NBK-Kuwait Airways (Oasis Club) Visa Platinum Prepaid Card offer customers an array of benefits; including: earning Oasis Club Miles when using the card, redeeming earned miles for tickets with Kuwait Airways, upgrading to Business or First Class, in addition to many other benefits.

Furthermore, NBK - Kuwait Airways (Oasis Club) Visa Cards allow customers to enjoy more privileges that make travelling a lot more comfortable and enjoyable, such as access to airport lounges worldwide, travel insurance, special assistance at airports NBK Rewards Program allowing customers to earn points that can be redeemed at more than 900 participating outlets, as well as a 10% cashback when shopping at selected outlets until 5 March 2021.



Kuwait: NBK Named Best Retail Bank in Customer Service in Kuwait for 2020

21.02.2021

National Bank of Kuwait (NBK) received the award of “Best Retail Bank in Customer Services in Kuwait” for 2020, according to Service Hero Customer Satisfaction Index, for the 10th time.

NBK was named the winner of the award during the virtual ceremony held by Service Hero to announce the index’s results last Tuesday.

Service Hero is a highly reputable customer satisfaction index that collects the voice of customers on service standards and creates a list of service providers ranked by category. The index partners with the American Customer Satisfaction Index, is a member of ESOMAR and is backed by an independent advisory council to ensure all results are impartial, objective and accurately reflect the voice of the customer.

The award of “Best Retail Bank in Customer Services in Kuwait” is fully based on customers’ assessment of banks in Kuwait. Service dimensions evaluated include reliability, speed, product quality, value, location, staff quality, call center and website. The Index also rates overall satisfaction, loyalty and comparison to an ideal.

On this occasion, Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait said: “When you are serving 1/3 of the country’s population you must be focused on putting the customer at the center of all we do. Dedication and commitment to our customers is a must. Today, we reap the fruits of our digital transformation strategy, which consolidated our superiority in providing the most advanced digital services and payment solutions. The exceptional circumstances that prevailed last year reaffirmed the prudence of our proactive approach in view of the changes that the banking industry is witnessing these days."

“The year 2020 was absolutely exceptional, due to the precautionary measures and shutdown of economic activities in response to the coronavirus pandemic, which prompted increased reliance on digital channels for making transactions, as our customers used NBK Mobile Banking and NBK Online Banking for 85% of their transactions made all over the year,” he added.

Al-Othman added: “We continued to launch initiatives throughout the year to meet our customers’ needs despite the challenges we faced, as we provided a mobile branch that reaches customers at their doorsteps to allow them make all their transactions, and enhanced NBK Mobile Banking App by adding 22 new services and updates during the year.”

Al-Othman concluded that focusing on customer service and customer experience is one of the core values of NBK’s employees and a key part in all the bank’s strategies that places customer satisfaction as a top priority. This is implemented by a professional team working in a distinguished environment characterized by the highest levels of coordination between all departments to ensure the best customer service.

It is worth mentioning that NBK received the award of Best Consumer Digital Bank in the Middle East for 2020 from the reputable international magazine Global Finance, in the annual survey of the World’s Best Digital Banks. In this survey, winners are selected based on the evaluation of a world-class panel of judges at Infosys, a global leader in consulting and technology, whereas Global Finance editors were responsible for the final selection of all winners.

During the year 2020, NBK launched a variety of high-quality banking products and services that gained the trust of customers, focusing on advanced payment solutions and digital services through the updates of NBK Mobile Banking App and NBK Online Banking, as customers showed an increasing reliance on these channels for making their banking transactions over the past period.

To view all information related to the awards granted by Service Hero, please visit their website:

https://www.servicehero.com/en/?country=kw



Kuwait: NBK Gives Its Customers the Chance to Win Alyasra Fashion Gift Cards

21.02.2021

National Bank of Kuwait (NBK) is keen to provide its customers with exceptional rewards through exclusive offers and rewards within NBK Rewards Program. In this context, and in cooperation with Alyasra Fashion, NBK gives its customers the chance to enter a draw to win the company’s gift cards.

The offer allows eligible NBK Cardholders to redeem NBK Rewards Points for a chance to enter the draw, 1 entry for every KD 5 spent using NBK Rewards Points at Alyasra Fashion participating stores.

Customers participating in the draw can win Alyasra gift card worth KD 600 or one of the 20 Alyasra gifts cards, each worth KD 100.

The participating Alyasra Fashion stores are: DKNY, ECCO, Triumph, ONTIME, Fossil, Trinkets, Comfort Zone.

On this occasion, Mr. Sanad Al Shatti, Senior Manager at Consumer Banking Group at National Bank of Kuwait commented: "Rewarding our customers is one of the key pillars of their banking experience with NBK, so we are keen to design campaigns that suit their needs, expectations and daily lifestyles from all segments."

"We are always striving to ensure that our customers benefit from our strong relationships with the leading institutions across all different businesses sectors, which contributes to providing them various exclusive offers and prizes, in addition to the top-notch banking services and products provided to them by NBK," he added.

Al Shatti pointed out that NBK Credit Cards give customers the chance to participate in exceptional campaigns all year round, in addition to the unique lifestyle and benefits provided to cardholders.

On his part, Mr. Hussein Hammoud, Head of Marketing at Alyasra Fashion said: “Alyasra and NBK have a strategic partnership, as both institutions seek to make their customers happy".

"We invite all NBK Credit Cardholders to join the program, and visit some of their favorite stores like DKNY, ONTIME, Comfort Zone, and Triumph to enjoy modern fashion, excellent customer service, matchless shopping experience, in addition to the chance to win great prizes," Hammoud added.

NBK always proves it is closer to its customers, as it continues to reward them during the exceptional circumstances imposed by the coronavirus pandemic over the past months, and its endeavors to continue its campaigns that are carefully designed to meet its customers’ needs and expectations.”

For more information about Alyasra Fashion gift cards, please visit the bank's website:         

https://www.nbk.com/ar/kuwait/nbk-rewards/offers/gift-card-from-al-yasra-fashion-1.0a882334-0e97-4695-88b7-b14ca5b6c636.html



Kuwait: Al-Othman: "Diraya" Campaign is Necessary to Protect the Economy and Society

17.02.2021

Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait (NBK) affirmed that NBK is keen to provide awareness to customers regarding their rights, and to protect them from fraud, achieve financial inclusion, and provide all prerequisites for top-notch services to all customers, which is the main goal of "Diraya" campaign recently launched by the Central Bank of Kuwait.

Al-Othman said: "NBK extends all types of support to key strategic initiatives of the Central Bank of Kuwait, the latest of which is “Diraya” campaign, which targets the best interests of the national economy and society."

In an interview with Kuwait TV, Al-Othman pointed out that NBK harnesses all its capabilities and digital channels to provide awareness to customers, as part of the bank’s endeavors to participate in the success of the campaign lasting until the end of this year.

Ongoing Awareness

Al-Othman noted that NBK exerts consistent efforts to provide awareness to its customers being a fundamental part of its strategy, and it always uses all communication channels to make them aware of the need to keep their PIN codes, and the data of their financial and personal accounts private, and not to share them with anyone contacting them and claiming to represent the bank, as the same applies to one-time password (OTP).

Al-Othman said, "Today, with the launch of the campaign, the stimulus will be greater for these efforts. We are confident that the campaign will bear its fruits, and banks, led by the Central Bank of Kuwait, will be stronger than fraudsters, and we will succeed in protecting our customers' data and accounts."

Al-Othman pointed out that the Central Bank’s initiatives to protect customers’ rights are not a new thing, as its decisions and guidelines for the banks have always targeted their best interests.
Digitization and Increased Responsibility

Al-Othman mentioned that the coronavirus pandemic accelerated customers' reliance on digital channels for their transactions, which required doubled and accelerated efforts, and this shows that the Central Bank has chosen the right time to launch the initiative.

“The mobile is now NBK’s largest branch, and most of the transactions are made using NBK Mobile Banking and NBK Online Banking. Supervisory. This places a great responsibility on the bank and its customers, as the acceleration in the pace of digital transformation is associated with risks that require the combined efforts of banks, customers and regulatory authorities.” he added.

Customers’ Rights

In line with the campaign's focus on protecting customers’ rights, Al-Othman explained that banks are committed to informing customers of their rights in compliance with the instructions of the Central Bank in this regard, saying: “We provide our customers with all information related to financing including interest, installments, loan amount, payment method and the monthly deduction to income ratio, then we allow a two-day contemplation period before concluding the transaction, even if the customer provided immediate acceptance in order to give them enough time to review all the details."

Al-Othman urged customers to follow banks’ accounts on social media platforms, which are keen to educate customers and help them protect their rights, money and data.

Financial Inclusion

“Diraya” campaign focuses on achieving financial inclusion, involving all segments of society in the formal financial system, and introducing them to safe and appropriate saving and investment channels for all segments.
In this context, Al-Othman explained that NBK started launching Zeina Account for the children segment decades ago, and is constantly working on developing banking products and services for the youth, and providing services that meet the needs of the salaried segment of employees, in addition to investment solutions and private banking services for high net worth customers with the aim of covering all segments of the society.

Social Responsibility

Al-Othman highlighted to NBK’s efforts in serving customers with special needs, which are of the key pivots of the campaign and which is paid special attention by the Central Bank, as seen in its mandate for banks to assign a fully-equipped branch for servicing special needs customers in every governorate.

Al-Othman added, "We are committed to assigning a fully-equipped branch in every governorate to service our special needs customers by making many modifications to the facilities, equipment and procedures necessary to provide all banking products and services to them."

Al-Othman enumerated the various facilities provided by NBK to its special needs customers including: ATMs equipped with Braille keyboards and earphones, which allow visually impaired customers to make easy and secure withdrawals, Braille printing facilities, trained staff to provide services in sign language to hearing-impaired customers, offering iPads with speech-to-text functionality for visually impaired customers, as well as wheelchair access to branches, and reserved, clearly marked parking spaces for them.



Kuwait: NBK Lectures Tamakan Trainees on "High-Impact Tools for Teams"

16.02.2021

National Bank of Kuwait (NBK) organized a lecture for “Tamakan” program trainees titled “High Impact Tools for Teams”. The lecture was given by Professor Stefano Mastrogiacomo, one of the world's leading experts in the field of project management and building highly professional teams.

The lecture comes as part of the activities of "Tamakan" training program, which is hosted by the bank at various training sites at its headquarters for three months, until 8 April 2021, in which the bank provides trainees with courses aimed to develop their skills and qualify them to navigate their way into the labor market.

This virtual lecture aimed to discuss tools Mastrogiacomo has been crafting for the past 20 years, as well as sharing his powerful toolkit to create alignment, build trust and get results fast. He also shared his expertise on how to rediscover the joy of teamwork using high-impact tools for teams which he recently published in his new book in January 2021.

Mastrogiacomo presented concepts related to the psychological safety of the team and boosting confidence in speaking out and participation by raising new ideas or inquiries, as well as expressing any concern about a specific issue within the work environment, without the fear of being punished.

The lecture shed light on the conditions for a successful teamwork environment, as well as the cooperation skills that are the main characteristic sought by successful managers in their employees.

The lecture showcased inspiring creative examples around the world such as Google, addressing the ideas of managers looking for ways to motivate teams, create a constructive work environment and improve group productivity within the organization.

Stefano Mastrogiacomo is one of the leading experts in the fields of project management, team building and design thinking. He has been leading digital projects and advising project teams in international organizations for more than 20 years (Cartier, Doctors Without Borders, Pictet, Rothschild, Caterpillar, World Economic Forum). He is also an author, consultant and professor at Lausanne University in Switzerland, and has many publications including “High-Impact Tools for Teams”.

It is worth mentioning that “Tamakan” program aims to develop the personal skills needed to become compelling candidates for employment, in addition to motivating Kuwaiti youth to explore their inherent potentials and energies and unleashing the creativity of young cadres.

The program attended by 40 trainees adopts the Blended Learning approach, and focuses on many themes and workshops about creativity and innovation, design thinking, business model design, career exploration and innovative de-risking solutions.

It is worth mentioning that National Bank of Kuwait sponsors various social initiatives serving Kuwait National Development Plan, including empowering youth and enhancing education, stemming from the bank’s belief that the youth are Kuwait’s true wealth, and the cornerstone for national development.
 



Kuwait: NBK Strongly Supports “Diraya” Campaign on all Its Social Media Platforms and Digital Channels

15.02.2021

National Bank of Kuwait (NBK) continues its effective participation in the banking awareness campaign "Diraya" recently launched by the Central Bank of Kuwait, by publishing educational material and awareness content on all the bank’s social media platforms and digital channels, with the aim of shedding light on customers’ rights of and raising their awareness in relation to their dealings with banks.

On this occasion, Abdul-Mohsen Al-Rushaid, Assistant General Manager of Communications Department at National Bank of Kuwait said: “NBK strongly supports “Diraya” campaign, which comes as an initiative from the Central Bank of Kuwait and Kuwait Banking Association, out of its belief in the importance of enhancing financial culture among the different segments of society and raising awareness about how to make the utmost benefit from the various services provided by banks.”

Al-Rushaid pointed out that the campaign, which is the largest across the region, aims in the first place, to raise the banking and financial awareness of banks’ customers, noting that this campaign is the fruit of relentless efforts exerted over more than two years, as the launching was postponed last year due to the exceptional circumstances of the coronavirus pandemic.

“Diraya" campaign adopts a highly important awareness agenda that includes acquainting customers with the role of banks as financial intermediaries, the importance of saving and investment, and ways to benefit from the products provided by banks,” he noted.

Al-Rushaid mentioned that the campaign aims to raise the awareness about customers’ rights in relation to personal finance operations, whether consumer or housing loans, the mechanism for submitting complaints about banking services, in addition to various bank cards, and key precautions for protection from fraud, and awareness about the risk associated with “loan shark” schemes, and high-risk investments, as well as other important topics.

He also stressed that the campaign focuses on an important aspect, which is introducing the services provided to special needs customers, noting that NBK has taken the lead in extending all types of support for special needs customers by developing services and providing the necessary equipment to facilitate their access to the branches dedicated to servicing them.

Al-Rushaid said that NBK provides ATMs equipped with Braille keyboards and earphones, which allow visually impaired customers to make withdrawals. It also trains its employees to provide services in sign language to hearing-impaired customers, and offers iPads with speech-to-text functionality for visually impaired customers, as well as wheelchair access to branches, and reserved, clearly marked parking spaces for special needs customers.

Al-Rushaid emphasized that NBK is a key supporter and partner in all the initiatives and campaigns of the Central Bank of Kuwait which aim to raise financial awareness and spread banking culture among all segments of society. He also noted that, as the leading financial institution in Kuwait and the region, NBK frequently organizes various activities that contribute to raising awareness about all topics related to the banking sector. It also organizes a wide range of training courses for its employees to enhance their expertise in the areas of combating fraud and financial crimes.

NBK, with a branch network spanning 4 continents and 15 countries worldwide, launches campaigns to raise their awareness of its customers about the risks of cybercrime and fraud, through its branches, all digital channels and social media platforms, he added.

It is worth mentioning that the banking awareness campaign "Diraya" has recently been launched in an initiative from the Central Bank of Kuwait and Kuwait Banking Association, with a view to raise credit, financial and banking culture among banking sector customers and the society at large.

The campaign comprises many topics such as the process of borrowing, bank cards, awareness of the rights of special needs customers, as well as advice related to cybersecurity and the protection of bank accounts. It also provides guidance regarding complaint submission mechanisms, and protection of customers’ rights, and introduction of the functions of the banking sector and its role in promoting and developing the economy, in order to create awareness among all segments of society about banking and financial dealings.
 



Kuwait: Al-Hamad: Supporting and Developing the Kuwaiti Youth is Our Top Priority

14.02.2021

As part of the career readiness program "Tamakan" sponsored by it, National Bank of Kuwait (NBK) held a seminar in which Mr. Faisal Al-Hamad, CEO of NBK Capital, gave a lecture and answered a number of questions raised by the participants.

In the seminar, Al-Hamad stressed that investing in enhancing skills and developing capabilities through learning and training is the best investment with ever growing return and gains accumulating day after day, and never fails. In that context, Al-Hamad advised the program’s trainees and all Kuwaiti youth, saying: “Be keen to learn and develop yourself, and do not rush in search for salary and position, as both will be attained at the right time.”

Our Cadres are Our Most Valuable Resource
Al-Hamad pointed out that academic qualifications are necessary to start a career, but that there are basic personal skills that must be met by those willing to join leading institutions.

Al-Hamad said: "At NBK Capital, we have our own school, as we require basic qualities in those willing to join our team, most notably ethics, professionalism, the ability to learn and one-team spirit.”

"We have a clear path for training our employees and enhancing their skills, in line with an unshakable strategy that aims to invest in our human capital, being the company’s key asset and most valuable resource," he added.
Al-Hamad noted that NBK Capital is committed to performing its national duties and social responsibility by launching innovative initiatives all year round, which focus on training the Kuwaiti youth, developing their skills, and spreading the culture of savings and investment to help them properly manage their savings and invest them using up-to-date mechanisms and strategies.

Invest Early

Answering a question about the appropriate timing to start investing, Al-Hamad replied: "Start from now, and do not postpone the decision. The best financial investments are those you start early, and diversify between stocks, sectors and asset classes, while continuing to pump money into them regularly, no matter how little, as this guarantees building good investment positions."

On the importance of starting early, Al-Hamad gave an example that the total return of an investment started at an early age of 20, with annual savings of KD 5,000 for 10 years is the same as that of an investment that starts at the age of 30, with annual savings in the same amount for 30 years.

Al-Hamad highlighted the importance of diversifying investments and not concentrating them in any of the stocks, regardless how leading the company or strong its performance is, as changes in the operating environment come all of a sudden, and strike major institutions, noting: "We have a lesson to learn from the coronavirus pandemic."

SmartWealth

Al-Hamad mentioned that "Digital transformation in the financial sector will not stop or retreat; that is why we are keen to provide investment platforms that cope with cutting-edge international levels in areas of artificial intelligence and digital investment solutions."

Al-Hamad emphasized that SmartWealth adopts a prudent investment strategy offering access to international markets and ensuring the diversification of asset classes to be suitable for all levels of financial solvency and income, no matter how small. This makes it suitable for the youth and an ideal solution for a hard equation, in case of starting investment with a small amount.

"SmartWealth draws up a carefully designed investment plan according to your investment goals and your risk tolerance, regardless of the size of the investment or the level of income," he added.

GameStop

In response to a question about a possible contagion of the GameStop craze and the momentum of individual trading on the US stock exchanges to the Kuwait and regional markets, and how NBK Capital’s is ready for this phenomenon, Al-Hamad said that the booms in stock prices are not a new phenomenon in the financial markets, but always occur, for varying reasons from one time to another.

"We are investors, not speculators. As long as your investments are diversified, based on sound financial grounds and you are keen to accumulate and increase these investments regularly, you will be safe from such sharp changes," he added.

Al-Hamad warned against speculation in the hope of good luck and making a fortune quickly, saying: "There are more losers than winners from markets crazes like GameStop’s.”

The best investment is to develop your capabilities

The attendees listened eagerly to the advices given by Al-Hamad during the discussions about career development and how to design a successful savings and investment strategy, which mainly included the following:

− Invest in developing your capabilities, as this has an ever-growing return and accumulating gains, and never fails.
− Be keen to learn and develop yourself, and do not rush in search for salary and position, as both will be attainable at the right time.
− Start your investment early, no matter how small, and make regular savings from your income to accumulate investments over time.
− Keep your investments well-diversified according to sound financial principles, and do not involve in insecure speculations.

 



Kuwait: NBK - Kuwait Airways Visa Credit Cards Free of Charge for Three Years

10.02.2021

National Bank of Kuwait (NBK) always seeks to reward its customers with exclusive offers that meet their needs and expectations. In this context, and in celebration of the first anniversary of its successful partnership with Kuwait Airways, NBK has decided to provide its customers with a 3-year annual fee waiver for NBK-Kuwait Airways (Oasis Club) Visa Infinite Credit Card or NBK-Kuwait Airways (Oasis Club) Visa Signature Credit Card, for a limited period.

NBK-Kuwait Airways Visa Credit Cards enable customers to earn up to 15,000 bonus Welcome Elite Tier Miles upon card activation, as well as up to 10,000 additional miles when spending within the first 3 months of card issuance. Customers will then earn up to 4 Oasis Club Miles for every KD 1 spent on their daily purchases.

The cards also allow customers to enjoy more privileges that make travelling a lot more comfortable and enjoyable, such as accessing airport lounges worldwide, enjoying travel insurance and special assistance at airports, as well as earning points with NBK Rewards Program which can be redeemed at more than 850 participating outlets, as well as a 10% cashback when shopping at any of these outlets until 5 March 2021.

On this occasion, Anwar Al Ballam Cards Products Manager, at Consumer Banking Group, at National Bank of Kuwait said: “At NBK, we are committed to provide our customers with an integrated banking experience combining the most advanced banking services and payment solutions with a comprehensive rewards program that includes exclusive offers and prizes that are tailored to fit their needs.”

“We have well-established relationships with major leading institutions across many sectors, and we are keen to ensure that our continuous collaboration with them is reflected in the exclusive benefits offered to our customers, which contribute to enrich their experience and provide services and offers that live up to their expectations,” he added.

 

Al Ballam affirmed that NBK-Kuwait Airways (Oasis Club) Visa Credit Cards are especially designed for travel lovers, as clearly reflected in the nature of the offers and rewards provided by these cards, which suit the unique lifestyle of this customer segment.

NBK Credit Cards provide the best payment method, given the exclusive benefits they provide, including NBK-Kuwait Airways (Oasis Club) Visa Credit Cards, which give travel lovers unlimited services and rewards.

NBK-Kuwait Airways (Oasis Club) Visa Infinite Credit Card and NBK-Kuwait Airways (Oasis Club) Visa Signature Credit Card, as well as NBK-Kuwait Airways (Oasis Club) Visa Platinum Prepaid Card offer customers an array of benefits including earning Oasis Club Miles when using the card, redeeming earned miles for tickets with Kuwait Airways, upgrading to Business or First Class, in addition to many other benefits.



Kuwait: Al-Othman: NBK Gave an Inspiring Example for Digital Transformation and Youth Engagement

09.02.2021

As part of the activities of the career readiness program "Tamakan" sponsored by the bank, National Bank of Kuwait (NBK) held a seminar in which Mr. Mohammed Al-Othman, GM-Consumer Banking Group at National Bank of Kuwait gave a lecture and answered a number of questions raised by participants.

 

A Turning Point

Al-Othman said that continuous training and learning after joining work is a key pillar of career excellence and a pressing need to enhance the skills and bridge the gaps between what distinguishes a person and the changing work needs, in light of the rapid developments seen across all business sectors.

Al-Othman said: "No matter how prestigious the position and leading the institution, joining a job is not the end of the story, but rather the beginning of a process that is based on two main factors to achieve success: doubling the efforts and continuing education and training so that you can represent an added value for the work team and the institution."

Al-Othman gave an example to the attendees about the impact of continuous learning and training on career development through his joining Harvard and Columbia Business Schools saying: “It was a major turning point in my career that contributed to significantly enhance my skills, which was reflected on my performance and had a great impact on the development my career path."

Al-Othman affirmed the importance of institutions and private sector companies’ role in focusing on training their employees and setting a path for continuous learning, in order to enrich their skills with a view to help the institution achieve its goals. He stressed that the training and learning opportunities provided by NBK to its employees are a key pillar of the bank's strategy to achieve sustainable growth and consolidate its leading position, which makes it an example to follow, in this regard.

 

Youth and Digitization

Discussing the challenges facing institutions and ways to overcome them, Al-Othman discussed the key challenges facing the banking industry including the rapid technological developments and the boundless expectations of customers form the youth segment.

Al-Othman indicated that NBK remarkably succeeded in giving a successful banking model and an inspiring experience in digital transformation and attracting customers from the youth segment.

The key challenges faced by Consumer Banking Group team were the necessity to provide digital services that meet the needs of all customers, especially the youth, while abiding by a prudent strategy that maintains NBK's principles in providing secure services and following a conservative risk management strategy. These services also had to reflect the bank’s leading position and conservative approach, while offering advanced and up-to-date solutions, he noted.

Al-Othman explained that NBK’s strategy showed remarkable success, as reflected in the continuously growing number of customers from the youth segment, and clearly manifested in the massive demand for the bank’s digital offerings and advanced payment solutions during the exceptional circumstances imposed by the coronavirus pandemic.

 

A Lifetime Journey

Al-Othman explained how banks, through the banking product, services and payment solutions they provide, have become an essential part of the daily life of people who rely on these services in most of their investment, spending and saving decisions, at all times.

In this regard, Al-Othman highlighted NBK’s comprehensive strategy that aims to cater to the needs of all segments of society from all ages, goals and financial positions. This has made NBK a lifetime partner, starting from opening Zeina children’s account, to the products and services provided to students and youth, financing entrepreneurship projects and meeting the ambitions and expectations of all family members, as well as the various investment solutions and savings channels it offers. In addition, the bank provides advanced payment solutions and exceptional rewards program that makes the bank part of every detail of their daily life.

 

NBK’s Unique Environment

Al-Othman highlighted the emerging changes in work culture and environment, as the success of institutions is no longer attainable without working as one team, and focusing on innovation. The work environment has become largely dependent on technology and advanced communication technologies, which must be part of the qualifications of fresh graduates as they navigate into the labor market, as well as acquiring the necessary experience and skills to quickly engage in this culture and work efficiently within this environment.

Al-Othman emphasized that NBK is characterized by well-established organizational work nature that sets a general framework of principles defining work culture and all aspects related to work environment and communication between team members. This represents a melting pot in which all ideas and various management trends, at all levels, are fused, with open-door policy and one-team spirit representing essential characteristics of NBK’s work environment



Kuwait: NBK Adds Exclusive Benefits to it’s Family Banking Customers

09.02.2021

In line with its continuous efforts to enrich the services provided to all customer segments, and as part of its endeavors to meet their needs and provide a variety of services that suit their unique lifestyles, National Bank of Kuwait (NBK) has added many exclusive benefits by providing premium services to members of the entire family banking customers.

The new exclusive benefits for Premium Banking Customers include: adding Senior Citizens of the family in the family banking proposition, Senior Citizens are now eligible to avail credit card free for life, consumer loan without interest, one complimentary concierge service per quarter from limo or messenger services, access to local and international lounges at airports and premium concierge services.

On the other hand, for Al Shabab Package Customers under family banking, the new exclusive benefits include: Smart Wealth investment tool with free subscription starting at a lower amount of $100 per month, Multicurrency Prepaid Card, supplementary Premium credit card from the age of 15 and above), Shabab customers will enjoy the premium experience, ease of account opening and complimentary premium concierge services offered by NBK.

NBK was the first bank to introduce Family Banking Services in Kuwait, which enables Privilege and Thahabi Package Customers to share their unique experience with their families, by allowing them to share the exclusive services and benefits received, as well as an array of outstanding products and solutions that are tailored to fit their various banking needs.

Family Banking Services offers customers a wide range of exclusive services for the family members of Privilege Banking Customers including: Dedicated Relationship Manager, NBK Visa Infinite Credit Card free of charge for the 1st year, reduced fees on NBK Prepaid Cards and safety deposit boxes, free access for family members at many airport lounges worldwide, as well as a higher amount of 0% interest loan for newly employed family members who transfer salaries.

For the family members of Thahabi Packages Customers, they also receive a variety of exclusive services including: Dedicated Personal Banking Officer, NBK Visa Signature Credit Card free of charge for the 1st year, reduced fees on NBK Prepaid Cards and safety deposit boxes, in addition to a higher amount of 0% interest loan for newly employed family members who transfer Salaries.

On this occasion, Mohammed Akram Hashim, Head of Segments, Consumer Banking Group, National Bank of Kuwait, said: "At NBK, we are committed to provide our customers with an exceptional banking experience combining top-notch services, and exclusive offers and rewards for all family members across all segments."

Hashim pointed out that adding a distinguished package of exclusive offers to Family Banking Services comes in line with the bank's efforts to provide exceptional benefits to all family members, by allowing parents and children to enjoy these services.

He also promised customers that the bank will continue to introduce top-tier innovative banking services that match their lifestyle, thus contributing to enrich the banking experience we provide to them."

Hashim affirmed that the new banking services give the entire family the opportunity to enjoy an international banking experience that has long distinguished NBK services. The bank is proud of its large network of local and international branches in four continents around the world, covering the United States, Europe, GCC Countries, the Middle East, China and Singapore.

NBK Family Banking Services are available for new and existing Kuwaiti customers and their families. Eligibility conditions for Privilege Banking Customers include minimum KD 5,000 combined salaries with family members, or minimum KD 150,000 combined deposits/AUM of family members, whereas for Thahabi Package Customers, minimum KD 2,500 combined salaries, or minimum KD 50,000 combined deposits/AUM of family members.

All family members are eligible to enjoy NBK Family Banking Services up to 6 members in total.

For more information about the requirements to apply for Family Banking Services, please visit the nearest branch, call NBK Contact Center toll-free number, or visit the bank's website nbk.com.



Kuwait: Al-Marzouq: NBK enjoys a solid position, able to seize recovery opportunities

07.02.2021

Mr. Sulaiman Al-Marzouq, Deputy CEO of National Bank of Kuwait - Kuwait said: "The year 2020 was a very challenging year, however, NBK clearly demonstrated that it is stands on solid grounds in the face of the fallout of the coronavirus pandemic.”

In an interview with Global Finance magazine, Al-Marzouq added: “The challenge was even doubled due to the sharp fall in oil prices combined with the outbreak of COVID-19 pandemic, and the subsequent measures taken by governments to contain the spread of the virus, including partial and full lockdown, severely weakening operating environment, diminishing financing opportunities, and impairing main income streams.”

At NBK, since the early beginning of the crisis, we activated emergency plans to ensure business continuity and took all necessary measures to protect both our employees and our customers, he pointed out.
Al-Marzouq noted that during the year 2020, the bank significantly reinforced its capital and liquidity ratios through two issuances of subordinated tier 2 bonds: one worth KD 150 million, and the other US$ 300 million, which both saw record subscription, reflecting the bank’s strong credit position locally and internationally, despite these challenging times.


Digital Transformation Strategy
The Deputy CEO of NBK – Kuwait mentioned that over the past years, NBK increased its investments in IT infrastructure and digital transformation strategy, which provided it with more dynamic data, and  it showed proactive examples in anticipating the trends and levels of customer satisfaction.

Al-Marzouq added that the bank's digital channels provided effective and practical alternatives for branches, giving the bank a resilient operating model that is capable of changing the way it operates and adapting to the exceptional circumstances imposed by the pandemic, noting that NBK Mobile Banking App emerged as the bank’s largest branch and key digital channel, with the number of app users increasing by 38% during 2020, and the number of mobile-based transactions boosting by 51%, compared to last year.

For 2021, Al-Marzouq stated that NBK is looking forward to continue building and investing in technology and digital platforms that simplify operations and support growth in key areas such as wealth management and banking transactions, with a view to keep pace with our growing aspirations, the fact that makes us well-positioned to continue to be a source of strength for all our stakeholders.

NBK has made tremendous investments in the selective development and implementation of the most advanced automation solutions, upgrading IT infrastructure, and ensuring the resilience and capabilities of cybersecurity, he noted.

He also highlighted that NBK focuses on directing its investments to technologies that improve the efficiency and effectiveness of back office operations in the long term, as well as investing heavily in robotic process automation and focusing on improving efficiency in terms of saving time and costs.

International Markets

Al-Marzouq stressed that in 2021, NBK will carry on its strategy aimed to strengthen its footprint in the markets in which it operates, by striving to expand in the Egyptian and Saudi markets as well as to consolidate its position as a leading regional player in the area of wealth management.
Al-Marzouq said: “We hope that the Kuwaiti economy will restore the momentum in the new year, and we are also optimistic about Kuwait's ability to recover rapidly, despite the challenges and uncertainty surrounding the business environment, as social distancing and tight restrictions on movement continue to limit the extent and pace of economic recovery.”

There is a set of factors that would help the Kuwaiti economy restore the momentum, including recovery of the economic growth from the current low levels, in addition to restoring pre-pandemic government spending levels, and stability of oil prices, which would promote investors’ confidence, and finally, that the pandemic crisis comes to an end, and normal activities are resumed across different economic sectors, with the rollout of the vaccine worldwide, which should be made on fair basis, including  poor countries, in order to avoid a setback to square one, he affirmed.

 

Well-positioned for Recovery

Al-Marzouq said that NBK will be the biggest beneficiary from the recovery, thanks to its competitive edges that ensure faster growth than other banks under natural circumstances. These edges mainly include our excellence as a provider of digital banking, locally and regionally, in addition to well-diversified income sources, geographically and sectorally, thanks to our broad geographical footprint, dominant local market share, provision of both conventional and Islamic banking (through Boubyan Bank), the Group’s Islamic banking arm, as well as investment services through NBK Capital.

NBK will also be at the forefront of beneficiaries from the expected momentum of government investment spending with economic recovery, and accelerated pace of project implementation to make up for the disruptions during the lockdown, as we are the largest financier of government projects with a share exceeding 30% of the trade finance market, and NBK is the bank of choice for foreign companies engaged in these projects, being the “house bank” for about 75% of them, he noted.

Quick Response

Al-Marzouq stated that Kuwait was one of the first countries to take various measures to contain the spread of the virus though quick decisions, including partial and full lockdown.

He also mentioned that the Central Bank of Kuwait showed an early and quick response, which aimed to maintain monetary and financial stability and stimulate the economy, including cutting the discount rate to a historic low of 1.5%, with the aim of reducing the cost of funds for all economic sectors to create an environment promoting economic growth.

Al-Marzouq stressed that the Kuwaiti banking sector played an instrumental role in supporting the private and public sectors, acting as a pivotal part in the recovery from this crisis. This was the fruit of the conservative strategy and measures adopted by the Central Bank of Kuwait over the past years, which gave the sector more strength, making it one of the main drivers of recovery from this crisis, given that Kuwaiti banks are well capitalized, with an exceptionally strong balance sheet in terms of liquidity and asset quality.



Kuwait: Kuwait Red Crescent Society Honors NBK

07.02.2021

Kuwait Red Crescent Society (KRCS) presented an honorary shield to National Bank of Kuwait (NBK) in appreciation of its leading social role and its constant commitment towards society, especially its recent contributions and its proactive support for the efforts made to combat the pandemic in Kuwait.

On this occasion the Chairman of Kuwait Red Crescent Society (KRCS), Dr. Hilal Al-Sayer presented the honoring to the bank, represented by NBK Group CEO, Mr. Isam Al-Sager in the presence of NBK Group Deputy CEO, Mrs. Shaikha Al-Bahar, NBK - Kuwait CEO, Mr. Salah Al-Fulaij, as well as KRCS representatives including Mr. Anwar Al-Hasawi, the Vice Chairman of Kuwait Red Crescent Society, and Mrs. Maha Al-Barjas, the Secretary-General of Kuwait Red Crescent Society.

Dr. Al-Sayer praised NBK’s generous donation, which promoted healthcare and supported national efforts to face the coronavirus pandemic, saying: “Our honoring of NBK comes in recognition of their relentless efforts aimed at support healthcare services, especially in view of the circumstances imposed by the pandemic.”

Dr. Al-Sayer also pointed out that KRCS’s strategic partnership with NBK aims to achieve integration of the humanitarian and social efforts to support the society, commending the fruitful joint projects implemented with the bank, which have a direct and effective impact on the development and growth of society.

On his part, Mr. Isam Al-Sager, NBK Group CEO expressed his pleasure with the visit of KRCS delegation and this honoring initiative, which is considered as a culmination of a long record of strategic partnership and cooperation in support of society, saying: “We are always working to harness all our capabilities to support achieving community development, especially during the exceptional times of combating the coronavirus pandemic.”

Al-Sager affirmed that NBK has a rich social record full of initiatives and projects, making it today a national example for social responsibility.

“For over six decades, the bank has been the largest contributor to community development among the Kuwaiti private sector institutions. And despite the challenges witnessed during the past year, it has continued to fulfill this responsibility," Al-Sager added.

It is worth mentioning that in response to the pandemic, NBK donated KD1 million to KRCS to procure medical equipment and ventilators, in addition to deploying a field hospital equipped with the latest medical devices, an ICU, a medical laboratory, a radiology center, a fully-equipped pharmacy, in addition to providing emergency service.

NBK maintains its leading position among banking institutions in the private sector on the humanitarian level, through its commitment to support humanitarian organizations and social initiatives with different goals, including KRCS, which has a clear humanitarian impact and plays a major role in this regard.



Kuwait: NBK Extends Validity of NBK Miles

01.02.2021

National Bank of Kuwait (NBK) is keen to preserve the rights of its customers and to meet all their needs in an easy and convenient way, while keeping them safe under the prevailing exceptional circumstances. To this end, the bank has extended the validity of NBK Miles Points available for NBK Credit Cardholders expiring in January 2021 until June 2021.

 

This extension gives NBK Customers the opportunity to use NBK Miles at a later time to allow them get the utmost benefits when life returns back to normal.

 

Customers earn NBK Miles Points when using the following NBK Credit Cards: Visa Infinite Credit Cards, World Elite Mastercard, NBK Miles World Mastercard and Visa Signature

 

On this occasion, Surajit Banerjee Head of Credit Cards Product, National Bank of Kuwait said: “NBK is keen on the safety of its customers and is committed to preserve their rights and give them the utmost benefit from the reward programs provided to them, in view of the prevailing exceptional circumstances.”

 

Banerjee pointed out that the extension of the validity of NBK Miles Points comes as part of the bank's endeavors to provide the required support to customers by all means, so that they benefit from their points in an easy and convenient way once these exceptional circumstances come to an end.

 

Banerjee noted that NBK Credit Cards give customers the opportunity to take part in the campaigns launched all year round. Customers also enjoy a unique lifestyle thanks to the many benefits offered by these cards to their holders, ensuring they enrich their banking experience at all times.

 

Customers earn NBK Miles Points every time they shop in stores or online, withdraw cash, or make any other payment transaction inside or outside Kuwait as well as when using their cards while traveling. They can redeem their points online to book flights with 800 airlines, or an accommodation with 150,000 hotels or rent a car at leading car rentals from around the world. Customers can also exchange their points with any other airline rewards program participating in the NBK Miles Program.

 

 

NBK Credit Cards are the best and convenient method to make payments and give customers access to many benefits, especially when using their credit card for shopping, including the NBK Rewards Program, NBK Miles Program, NBK Secure Shopping, and warranty extension service.

 

Customers can review their point's statements online on NBK Online Banking or by calling 1801801.



Kuwait: NBK and Ooredoo Ink a MoU to Collectively Provide Digital Services and Solutions

01.02.2021

National Bank of Kuwait (NBK), the leading provider of digital banking services in Kuwait and the region, and Ooredoo Telecom - Kuwait, the first telecom company to provide innovative digital services in Kuwait, signed a memorandum of understanding to develop digital services, products and solutions that contribute to enriching customer experience in both institutions.

The signing ceremony held at NBK Headquarters on Monday, 1 February 2021, was attended by Mr. Salah Al-Fulaij, CEO of National Bank of Kuwait - Kuwait, Mr. Abdulaziz Al-Babtain – CEO of Ooredoo - Kuwait, Mr. Mohammad Al-Othman, GM of Consumer Banking Group, National Bank of Kuwait, Mr. Fadi Kawar – COO of Ooredoo – Kuwait, Mr. Tapan Tripathi – CMO of Ooredoo – Kuwait, Mr. Hisham Al-Nusif, Deputy GM of Consumer Banking Group, National Bank of Kuwait, Mrs. Sundus AlShatti – Director  Digital Service of Ooredoo – Kuwait, and Mr. Mijble Alayoub- Senior Director,Corporate Communications of Ooredoo – Kuwait.

·       

The MoU was signed by Mr. Salah Al-Fulaij, CEO of National Bank of Kuwait - Kuwait, and Mr. Abdulaziz Al-Babtain, CEO of Ooredoo - Kuwait.

The signing of the MoU comes as part of the strategic partnership and well-established relationships between NBK and Ooredoo, and their keenness to provide cutting-edge digital services and solutions that contribute to meeting the needs of all customers to get an exceptional experience from leading institutions in both the financial services and telecommunications sectors.

Commenting on the signing, Mr. Salah Al-Fulaij, CEO of National Bank of Kuwait - Kuwait, said: “We are pleased to sign a cooperation agreement with an institution of Ooredoo’s stature, as part of our endeavors to create partnerships with the leading brands with a view to meeting the needs of all our customers, and enriching their banking experience.”

"We are keen to accelerate the implementation of digital transformation roadmap in line with our strategy started years ago, which contributed to our success in providing the most advanced digital services and payment solutions to our customers," Al-Fulaij added.

Al-Fulaij affirmed that NBK is committed to upgrading its digital channels, basically NBK Mobile Banking App and NBK Online Banking, which saw unprecedented popularity during the exceptional circumstances prevailing all over the world, demonstrating the bank's readiness for the successive changes in the banking industry.

On his part, Mr. Abdulaziz Al-Babtain, CEO of Ooredoo Kuwait, expressed his pleasure for signing this MoU with NBK, saying: “Given its leading position, especially in the IT sector, Ooredoo Kuwait seeks to establish effective partnerships with renowned institutions that contribute to the development and progress of Kuwait. This partnership stems from the Company’s effective role, most notably by providing the unique 5G technologies. This also helps improve the quality of customers’ digital experience by providing more innovative products and services that redefine both the digital telecommunications technology and the banking sectors in the country."

Al-Babtain added: "We have the pleasure to conclude this agreement between the two leading institutions, each in its sector, and we pride in such high-value partnerships, which will yield the introduction of new financial and technological services that meet the needs of all segments of society, especially considering NBK’s leading position as a provider of world-class financial services, leading banking expertise, and digital culture that keeps pace with the era of advanced technology."

Al-Babtain pointed out that, in light of the COVID-19 pandemic, the entire world is looking forward to new technologies and efficient digital solutions to help people cope with the new prevailing conditions and emerging working methods.

While this partnership offers promising opportunities to empower businesses in the country, in line with Kuwait’s Development Plan (New Kuwait 2035), both NBK and Ooredoo - Kuwait, seek to enhance their digital capabilities in supporting business environment and providing innovative solutions for financial technology platforms, promoting digital transformation process in the telecommunications sector, achieving the new Kuwait 2035 development vision, and creating direct job opportunities in the business environment.



Kuwait: NBK Announces the Winner of KD 125,000 in Al Jawhara Monthly Draw

31.01.2021

National Bank of Kuwait (NBK) continues to reward its customers with an outstanding array of draws, prizes and offers all year round. In this context, the bank announced Abeer Abdulrahman Saadat as the winner of Al Jawhara Monthly prize worth KD 125,000 for January 2021.

On the other hand, NBK announced the names of the winners of Al Jawhara Weekly Draws worth KD 5,000 each including: Saad Shayhan Najm Aldhafeeri, Salah Abdulla Ahmad AlAli and Khaled Abdullah Hamad Al Sultan.

The draw was held live on NBK Instagram page in the presence of a representative from the Ministry of Commerce and Industry, as well as representatives from NBK, noting that Al Jawhara monthly and quarterly draws are conducted in the presence of a representative from Deloitte.

Al Jawhara Account gives customers the opportunity to enter draws and win prizes of KD 5,000 weekly, KD 125,000 monthly as well as the grand prize of KD 250,000 quarterly. Every KD 50 deposited into Al Jawhara Account gives the customer a chance to be one the next lucky winners, and if no withdrawal or transfers occur on the account during the holding period, customers will receive an additional chance to enter the draw for every KD 50 held in the account, doubling their chance to win.

Commenting on Al Jawhara Monthly Draw, Mr. Hisham Al-Nusif, Deputy General Manager of Consumer Banking, National Bank of Kuwait, said: “We are keen to award our customers all year round, and Al Jawhara Account gives them the opportunity to enter periodic draws, as well as provides them with an outstanding means of saving, with big chances to win.”

“We are continuously communicating with our customers to identify their needs, and also work on measuring their satisfaction with provided products, as part of our commitment to enrich their banking experience,” Al-Nusif added.

Al-Nusif affirmed that NBK is keen on making the process of Al Jawhara Account opening quick and easy by visiting the nearest NBK Branch, or simply through NBK Mobile Banking or NBK Online Banking, as part of our Digital Transformation Strategy that provides our customers with integrated banking experience by enabling them to make all their banking transactions without visiting branches.

Since 2012, National Bank of Kuwait has rewarded loyal customers with a total worth of prizes amounting KD 2,200,000 in Al Jawhara weekly, monthly and quarterly draws.

In addition to providing top-notch, cutting-edge and highly secure banking services, NBK is keen to give customers a variety of offers, rewards and prizes that suit their expectations all year round



Kuwait: NBK Reports 2020 Net Profit of KD 246.3 million

27.01.2021

National Bank of Kuwait (NBK) posted a net profit of KD 246.3 million (USD 812.3 million) for the year ended 31 December 2020, compared to KD 401.3 million (USD 1.3 billion) for the same period last year; dropping by 38.6% year-on-year.

As of end of December 2020, NBK’s total assets grew by 1.5% on annual basis, to reach KD 29.7 billion (USD 98.0 billion), while customer loans and advances grew by 5.7% compared to the same period last year, to reach KD 17.5 billion (USD 57.7 billion) while customers’ deposits grew by 7.4% to reach KD 17.1 billion (USD 56.4 billion).

NBK’s Board of Directors has proposed the distribution of a cash dividend of 20 fils per share, representing 55.6% of net profit, in addition to 5% bonus shares (5 shares for every 100 shares). The cash dividend and bonus shares, if approved by the shareholders’ general assembly, shall be payable to the shareholders after obtaining the necessary regulatory approvals. Earnings per share (EPS) stood at 32 fils, as compared to 57 fils in 2019, while shareholders’ equity stood at KD 3.2 billion (USD 10.5 billion)

Commenting on the Bank’s results, Mr. Nasser Al-Sayer, The Chairman of the Board of Directors of National Bank of Kuwait, said: “In a profoundly challenging year, NBK performed well and we are pleased with the results achieved by the Group in light of exceptionally challenging operating conditions.

This demonstrates the strength and resilience of our business model, the positive impact of our digital strategy and the dedication of our employees in performing their duties in such critical times.”

“The year 2020 was characterized by unprecedented challenges combined with a high level of uncertainty. NBK held up well in the face of extraordinary market conditions and clearly demonstrated its governance and prudent risk management. Furthermore, NBK reaffirmed its solid financial position alongside its commitment to supporting clients and the communities in which it operates.”

“Besides the growth in Islamic banking through our subsidiary, Boubyan Bank, remaining an important driver for earnings diversification, our international operations proved to play a vital role in mitigating risks and further diversifying our income streams.”

Al Sayer added: “The solid profits of the Bank and its strong capital base provided enough flexibility allowing for a sustained dividend policy despite the operational challenges. Throughout the year 2020, NBK boosted its capital levels by issuing KD subordinated Tier 2 bonds along with USD Tier 2 notes. The issuances being oversubscribed by 1.5x and 3.6x respectively were a testament to NBK’s strong credit profile.”

“Today, our main focus is to strength our operations in our international markets, leveraging the loyalty of our customers, while building a digitally driven culture to be fully prepared for the future.”

“Looking ahead, and although uncertainty continues to dominate the global macro scene, NBK is very well-prepared and positioned for different recovery scenarios, thanks to our flexible operational model and strong financial position.”

Al-Sayer concluded by extending his sincere appreciation to NBK employees for their devotion and commitment in supporting the bank’s customers with all their financial needs during these challenging times.
On his part, Mr. Isam Al-Sager, NBK Group CEO said: “Our 2020 profits is testimony to our dynamic business model and strategy, as well as our ability to adapt promptly to the adverse operating conditions that the pandemic imposed on us.”

Al-Sager highlighted that “the Bank has delivered good performance in 2020 considering the unprecedented operating environment that prevailed following the outbreak of COVID 19, along with the drop in oil prices and low interest rates.”

“The partial and full lockdown of activities that was introduced to limit the spread of the virus weighed heavily on businesses leading to a drop in transaction volumes. Our profitability was also negatively impacted by an increase in provisions that is mostly precautionary in nature as we maintain a conservative approach to risk”, Al-Sager pointed.

Al-Sager also highlighted that looking ahead, “The Group is moving rapidly to enhance fees and commission income streams and will stringently monitor costs, and this discipline has already enabled us to maintain operating expenses at an appropriate level. Moreover, NBK’s regional focus will be to grow organically in key markets, in particular Egypt and Saudi Arabia, where in the case of the former both the retail and wholesale markets offer compelling opportunities, while in KSA the Group’s wealth management proposition has strong momentum.”

Concluding his statements, Al-Sager said: “As we turn our attention to 2021, we have good reason to be confident in our future. We have created a strong position for ourselves through the strategic investments in our employees, operations and digital platforms”. In parallel, supported by a strong balance sheet, healthy asset quality and comfortable liquidity levels, we will be able to withstand the current crisis, and continue to deliver on our commitment towards all our stakeholders and returning to profitable growth”.
 



Kuwait: Al-Bahar: NBK Anticipated A Digital Pandemic and Prepared Well for It

26.01.2021

As part of the activities of “Tamakan” career readiness program sponsored by the bank, National Bank of Kuwait (NBK) held a panel discussion in which Ms. Shaikha Al-Bahar, NBK Group Deputy CEO gave a lecture and answered a number of questions raised by the participants in the program.

Commencing her meeting with the participating youth, Al-Bahar said: "It is always a great to be with the promising Kuwaiti youth. I’m here to present to you my experience and practical knowledge that I hope will help you in your career, and I will also to be inspired by your enthusiasm and innovativity."

 

A digital Pandemic

On the pandemic’s impact of on digital transformation in the business sector, Al-Bahar said that the crisis underscored the necessity of digital banking and electronic payment solutions to maintain customers’ safety and make their transactions easier, in view of the increased reliance on online transactions and use of mobile applications due to the exceptional circumstances resulting from the pandemic. She also indicated that the banking industry faced the challenge of increasing reliance on digital services and the financial applications of Fintech, telecom and  other companies providing advanced payments solutions, which accelerated during the pandemic, therefore, it had to move at a faster pace than planned.

Al-Bahar pointed out that NBK gave an exceptional example in this regard, saying: “We did not anticipate the crisis, but we were well prepared for a digital pandemic that would bring opportunities for those possessing the infrastructure, qualified cadres and a flexible work model capable of adapting to changes.” She also indicated that the bank started its digital transformation strategy years ago, including pumping huge investments and building tremendous infrastructure, which contributed to the bank's digital excellence during the pandemic.

 

Technological Partnership

Answering a question about the successful Kuwaiti projects for financial applications and electronic payment, Al-Bahar expressed her pleasure with seeing inspiring success stories of Kuwaiti entrepreneurs who started their projects in Kuwait, then expanded in other regional markets, driving more of these examples to emerge in the future.

Regarding the competition between the bank and emerging Fintech companies, Al-Bahar said: “At NBK, we have a strategy that is based on the partnership between banks and Fintech companies, whereby these companies can benefit from the infrastructure of banks to provide their services, and in return, banks can utilize their digital platforms to create more advanced banking products."

 

The Future is for the Private Sector

In response to a question about Kuwaiti youth preference to work in the government sector and how to motivate them to work in the private sector, Al-Bahar said that most job opportunities are available in the private sector, in light of the overstaffed government sector, with over 320,000 of national employees. And given the doubling of the population by 2035, opportunities will be limited to the private sector.

Al-Bahar mentioned that the government’s increase of investment spending to stimulate economic growth is a mandatory path to create job opportunities to contain this increase, in addition to providing financial stimulus to mitigate the fallout of the crisis and sustain existing jobs, as well as developing education to make its outputs suitable for the labor market needs.

Al-Bahar noted that NBK gives an example to follow in training students and fresh graduates, and providing them with distinguished training, which resulted in that most key leaders in the business sector are graduates of NBK training and work school.

 

Preparation for Labor Market

Speaking on the gap between educational outputs and labor market needs, Al-Bahar said that this gap can be narrowed by continued training and qualification after graduation, but the problem remains in the insufficiency of specializations required in the market. Given the nature of Kuwait’s demographics, where young Kuwaitis under the age of 30 represent over 60% of the population, this gap becomes clearer, thus requiring faster solutions.

Al-Bahar noted that there is collective responsibility in this regard, as the government should provide educational programs in the required specializations, maximize the benefits from scholarships, and give priority and incentives to scholarship students in those specializations.

There is also an important role for the private sector in focusing on training national cadres as part of its social responsibility.

 

Golden Tips for a Successful Career:

Ms. Shaikha gave the participants the following key tips to start a successful career:

  • The study represents the first stage of learning and from today onwards, there will be new stages of continuous learning throughout your career.
  • Be sure that the time spent in reading and the efforts made in learning and training are assets that grow and accumulate to generate a return increasing day by day.
  • Make your goal not limited to career advancement or earning money, rather always make sure that your contributions represent an added value, and your efforts stimulate and inspire your colleagues in the work team.
  • Do not settle except for the best, and make the difference wherever you are, that is the only way to make your dreams come true.
  • Do not limit your ambition with challenges, as the future holds changes that are full of opportunities, as well as difficulties.. Focus on the opportunities it brings to you, and prepare to overcome the challenges it imposes on you.


Kuwait: NBK Promotes the Creativity of Kuwaiti Youth through "Tamakan" Program

24.01.2021

The new edition of "Tamkan" program for training fresh Kuwaiti university graduates was launched last week. The program is organized by Creative Confidence and sponsored by National Bank of Kuwait (NBK) for the second year in a row.

The bank hosts 40 trainees at different training positions at its HQ for three months, starting from 20 January until 8 April 2021, during which the bank provides them with courses aimed to develop their skills and qualify them to the labor market.

The program was launched in a ceremony held at the bank’s HQ following all precautionary and social distancing measures. This included holding a panel discussion with the trainees in the presence of the bank’s executive management, as part of its keenness to support all initiatives that contribute to empower and develop the Kuwaiti youth and prepare them to be future leaders.The panel discussion was headed by Mr. Isam Al-Sager, NBK Group CEO, Ms. Shaikha Al-Bahar, NBK Group Deputy CEO, Mr. Salah Al-Fulaij, CEO of NBK – Kuwait, Mr. Sulaiman Al-Marzouq, Deputy CEO of NBK- Kuwait, as well as Mr. Emad Al-Ablani, General Manager of Group Human Resources, and Mr. Mohammed Al-Othman, General Manager of Consumer Banking Group.

NBK.. An Example to Follow

On the sidelines of the panel discussion held on the occasion of program launching , NBK Group CEO, Mr. Isam Al-Sager, stressed that sponsoring Tamakan program comes as part of the bank's commitment to its social responsibility and national duty to achieve sustainable development that mainly depends on preparing an innovative and hard-working generation that is able to take responsibility.

Al-Sager added that, as the leading private sector institution in Kuwait, NBK is always committed to show an example for other institutions in performing their national duties and responsibilities towards society and qualifying national cadres.

Al-Sager said that the bank believes that sustainable development guarantees the continued growth and profitability of the bank’s business in the future. Therefore, continuing to support the initiatives aimed at educating, training and developing the skills of the youth is a key pillar for achieving such development.

Al-Sager called on the trainees to be persistent and determined in order to achieve their future goals, noting that these goals are attainable only through dedicated efforts and hard work.

Investing in Human Capital

On her part, Ms. Shaikha Al-Bahar, NBK Group Deputy CEO emphasized that developing human capital is a key pillar to achieve sustainable growth, noting that the absence of well-qualified cadres would result in the inability to manage the country's abundant resources.

Al-Bahar pointed out that governments in general are doing their best to invest in education, but there is a big gap between labor market needs and the outputs of government education. Therefore, there is a pressing need to invest in the human capital through quality education that serves the needs of labor market, noting that the private sector is capable of creating real job opportunities, since the government sector will not be able to secure job opportunities for all fresh graduates.

Al-Bahar affirmed the need for educational outputs that meet the current requirements of the labor market, which has evolved and is looking for competent and experienced candidates in the areas of advanced technologies including artificial intelligence, robotic systems, programming, as well as digitization.

Al-Bahar invited the trainees to work hard and keep their ambitions sky high, and to be truly active contributors in the economic development of Kuwait.

Qualifying Future Leaders

On his part, Mr. Salah Al-Fulaij, CEO of NBK-Kuwait pointed out that throughout the bank's long history, training and development have always constituted the cornerstone of its successive strategies, which are based on the development of human cadres.

Al-Fulaij added that NBK organizes various activities and training programs starting with training newly hired employees to enhance their skills and help develop and qualify them to be future leaders.

The bank has the best training programs including NBK Academy that provides graduates with the best training courses developed in cooperation with leading international institutions and universities, in addition to social entrepreneurship program for young students, “Innovation Challenge” program organized by Kuwait Foundation for the Advancement of Sciences (KFAS) which aims to develop innovative human capabilities in the private sector and foster a culture of creativity and knowledge growth, he noted.

NBK and Creative Energies

From his side, Mr. Sulaiman Al-Marzouq, Deputy CEO of NBK-Kuwait advised the trainees to have the passion to achieve the desired career development, noting that developing personal skills through persistence in knowledge acquisition is a critical factor to take the highest leading positions in the future.

Al-Marzouq emphasized that NBK promotes the creative energies of its employees, which places the bank in a leading position on the regional level, noting that the work environment in NBK is distinguished by fostering the spirit of cooperation and harmonious work among employees.
NBK considers its human capital as the key pillar for its excellence, therefore, it always strives to develop and train them being the bank’s most valuable investment, he added.

Motivating Kuwaiti Youth

Tamakan program requires full-time commitment being a full-time job experience. The program aims to develop the personal skills necessary to become compelling candidates in real life, in addition to motivating Kuwaiti youth to explore their potentials and energies, and unleashing the creativity of young cadres.

The program adopts the Blended Learning methodology, and focuses on many themes and workshops about creativity and innovation, design thinking, business model design, career exploration and innovative de-risking solutions.

Remarkable Interest

Given the great success of the program’s first edition, there was a remarkable interest to apply for the program’s second edition, as applicants reached 600 and 150 interviews were held, following which the number of trainees was increased to 40 trainees. The program also witnessed developing the methodology and design of educational material by hosting international experts and holding workshops to stimulate the creative energies of the trainees.

Development of Skills

On the sidelines of the program launch event, Sumayah Al-Jasem, the Founder of Creative Confidence expressed her pleasure with NBK’s sponsorship of Tamakan program for the second year in a row, noting that for 3 months, the program will work on qualifying the trainees and enhancing their skills to fit in the real-life job market, as it represents an innovative training experience for Kuwaiti fresh graduates who need support to face the challenges of employment or setting up their own business, by developing the required skills and experience.

Creative Confidence is a Kuwait-based consulting and training company specialized in stimulating innovation and creativity and providing hands-on training experiences for Kuwaiti fresh graduates with the aim of developing young national cadres.

Thanks to NBK

At the end of the reception ceremony, the trainees extended their thanks to National Bank of Kuwait for sponsoring the program and providing its long-standing expertise to develop their skills and qualify them for the labor market in a professional way, benefiting from the bank’s highly professional organizational approach.

It is worth mentioning that National Bank of Kuwait sponsors various social initiatives serving Kuwait National Development Plan, including empowering the youth and enhancing education, out of the bank’s belief that the youth are Kuwait’s most valuable resource, and the key pillar for the country's development.



Kuwait: NBK Launches Business Banking Plus

18.01.2021

As part of its efforts to provide all possible support to SMEs owners, National Bank of Kuwait (NBK) launched Business Banking Plus, which provides many services and solutions that help entrepreneurs grow their businesses and achieve their goals.

Business Banking Plus provides a variety of services including: dedicated experienced Business Banking relationship manager, fee discounts, Premium business concierge, preferential access for teller services, and complimentary Thahabi package to business owner, in addition to many other distinguished services provided by NBK for Business Banking Customers.

Mr. Bader Al-Mutawa, Assistant General Manager - Head of Business Banking at National Bank of Kuwait said: "Launching the new service comes as part of endeavors to provide support, advice and top-notch banking services to entrepreneurs, with whom we maintain close relationships that grow and develop as they transform their ideas into economic entities that enrich the diversity of the national economy and competition on the local and regional levels.”

SMEs entrepreneurs rely on technological solutions in which NBK excels, locally and regionally, thanks to its progress in implementing its Digital Transformation Strategy, which was reflected in providing advanced digital services and adding many improvements to existing services, basically NBK Mobile Banking," he added.

Al-Mutawa stressed that the bank strives to develop the solutions provided to entrepreneurs, in a way that contributes to enrich their banking experience and strengthen the existing partnership with them.

It is worth mentioning that during the COVID-19 pandemic, NBK was quick to take actions aimed to support SMEs and mitigate the fallout of the crisis on their business. Since the early days, it stopped charging fees on POS terminals and exempted customers from the monthly rental fees of POS terminals for 3 months. In addition, the bank did not stop communicating with entrepreneurs, despite the crisis, but rather intensified virtual meetings through different digital platforms to discuss with them integrated banking solutions available in an easy and safe way. As we gradually returned to normal life, the bank assigned 8 additional branches to serve Business Banking Customers in addition to Ahmad Al-Jaber Branch, with 5 of them tailored specifically for the benefit of our Business Banking Plus customers.

NBK Business Banking provides an array of banking products & services including: - Dedicated relationship officers, POS, Business Banking Credit Cards, electronic payroll processing, NBK Online Banking, business loans, LCs, LGs and local bill payment.

For more information about NBK Business Banking products and services, please visit nbk.com.



Kuwait: NBK Named Best Trade Finance Provider in Kuwait for 2021

17.01.2021

National Bank of Kuwait (NBK) was named “Best Trade Finance Provider in Kuwait for 2021” in the annual survey of the reputable international finance magazine Global Finance. The rankings are based on input from industry analysts, corporate executives and technology experts worldwide.

NBK was selected as one of world’s and MENA’s best trade finance providers in Global Finance’s 21st annual survey that comprised 102 countries representing eight global regions and eight regions of the US.

Global Finance stated that the criteria for choosing the winners included transaction volume, scope of global coverage, customer service, competitive pricing and innovative technologies.

It is worth mentioning that, despite the challenging circumstances posed by the coronavirus pandemic, NBK succeeded consistently, to extend trade services, giving priority to medical supplies and food items, to various customer segments, to weather the crisis caused by the pandemic.

This reputable award comes in recognition of NBK’s leadership in providing innovative banking solutions and high-quality services that meet its customers’ needs. Meanwhile, the bank has been consistently awarded higher credit ratings amongst most major banks in the region from all the big three credit rating agencies: Moody’s, Standard & Poor’s, and Fitch. The bank’s ratings are supported by its strong capitalization, prudent lending policies, disciplined risk management approach, in addition to its highly experienced and stable management team.

Global Finance, founded in 1987 and headquartered in New York, is one of the most reputable magazines specialized in finance and economics. It has a circulation of 50,000 readers in 191 countries around the world, including senior corporate and financial officers responsible for making investment and strategic decisions at multinational companies and financial institutions.

The magazine conducts various annual surveys about innovation and profitability for banks and financial institutions worldwide, based on which it selects top performers on the regional and international levels.



Kuwait: NBK Announces the Winners of NBK Mobile Banking App Draw

06.01.2021

National Bank of Kuwait (NBK) seeks to promote its customers’ reliance on the bank’s digital channels to make their transactions, and encourage them to use electronic payment solutions. In this context, the bank gives NBK Mobile Banking App users the opportunity to enter a draw and win wonderful prizes, as part of the bank’s keenness to reward its customers all year round, through a variety of campaigns, draws and prizes that are tailored to meet their needs and expectations.

NBK announced the names of the winners of smart watches: Garmin, Fitbit, and Samsung, which can be linked to NBK Credit Cards and used to make all payments, who are as follows:

  • Ahmet Salamah

  • Arwa Behbehani

  • Kawthar Mohammed

  • Hussain Ashkanani

In addition, Sarah Mustafa Sayed Ahmed Almousawi was the lucky winner of the GAC Motor car.

Participants get two chances to the draw when they sign up for NBK Mobile Banking App for the first time, and use NBK Quick Pay, or open a Term Deposit, whereas they get one chance when they use the following services in the app: transfers to local or international beneficiaries, applying for a loan or credit card, increasing credit card limit, or increasing monthly transfer limit.

On this occasion, Hala Al Shoaibi, Head of Digital Service Quality Management, National Bank of Kuwait said: “At NBK, we seek to provide the most advanced digital banking services, and increase our customers’ reliance on these channels to make all their transactions. In this regard, our strategy is seeing great success and growing interest in using our digital channels, especially NBK Mobile Banking.”

Al Shoaibi stressed that NBK is keen on rewarding customers by launching outstanding campaigns all year round, which are tailored to meet their needs and expectations; thus contributing to enrich their banking experience.

She also highlighted NBK's endeavors to promote the use of digital banking services and advanced electronic payment solutions, which the bank is continuously working to develop.

Participants in the campaign expressed their great pleasure with the advanced digital services and solutions provided on NBK Mobile Banking App that help them meet their needs and expectations in view of the rapid changes in their daily lifestyles, especially by enabling them to make all their banking transactions anywhere, 24/7.

They also emphasized their connection with the banking services provided by NBK since their childhood, when they were Zeina Account holders, as their families sought to instill in them the culture of saving at an early age, and being part of a large financial institution like NBK. As they grew up, this connection evolved into a new form, as they opened an account with their first salary, and started to use NBK Digital Channels, mainly NBK Mobile Banking App, and participate in the exceptional draws available for the bank's customers.

It is worth mentioning that over the past period, NBK added many new services and updates to the NBK Mobile Banking App, which contributed to increase customers’ satisfaction, as these updates enabled them to do all their banking quickly and easily. Among the latest services introduced in the app were Bill Splitting, and Push Notifications service that keeps customers notified of all transactions made on their accounts.



Kuwait: Registration in “TAMAKAN” training program continues

05.01.2021

The online registration for TAMAKAN” training program for fresh Kuwaiti graduates continues through https://www.creativeconfidence.co/tamakan/  until 14th of January 2021.

For the second year in a row, National Bank of Kuwait (NBK) sponsors “TAMAKAN” training program for fresh Kuwaiti graduates, as part of its strategic partnership with “Creative Confidence”.

The program will start on January 18 until 8th of April 2021. TAMAKAN is a full-time commitment program that extends for 11 weeks, 5 days a week, from 8:30pm-3:30 pm.

The program is a full-time commitment. NBK will be hosting the program and providing a real business challenge that participants will work on into the final stages of the training sessions.

Emad Ahmed Al Ablani, NBK General Manager, Group Human Resources, said: “We encourage Kuwaiti nationals who recently graduated from university and are currently unemployed, from all majors to apply”. 

“The program helps participants gain real, relevant experience and develop their skills”, Al Ablani noted. “Participants will get exposed to the latest methods and tools that helps them in designing solutions and shaping ideas in any field. After completing the program, participants can add this experience to their resume.”

As to the process of joining the program, the applicants should fill an online form needs to be and accordingly if the candidate fits the required profile, they will be contacted via email and for an interview. Following all interviews, the candidates will be notified of the results.

NBK believes in the youth of Kuwait and is very keen and committed to support youth development.  Its partnership in this program reflects the bank’s beliefs and effort in offering unique opportunities for the Kuwaiti youth.

Creative confidence is a Kuwaiti based training company that specializes in collaboration, innovation, creativity and entrepreneurship training. They will be running the program in collaboration with NBK .