NBK Tools

NBK Tools

Al Jawhara Calculator

The minimum deposit is KD 50 and maximum deposit is KD 500,000.
In case of no withdrawal within the holding period, extra chances will apply

NBK Miles Points Calculator

Loan Calculator

Loan Refinancing Calculator

Term Deposit Calculator

Currency Convertor

Notifications

  • Important Announcement

    Dear Customers, On the occasion of Holy Prophet’s Birthday, National Bank of Kuwait will be closed on Thursday 28 September 2023. Duty will resume on Sunday 1 October 2023. NBK will continue providing its banking services at its branches in Kuwait International Airport, The Avenues, Grand Plaza-The Avenues, Khairan Outlet Mall & The Warehouse Mall, in addition to the ITM service, and NBK self-service branches. You can also contact us via our electronic channels NBK Call Center or NBK WhatsApp on 1801801, Mobile Banking service that is available at your convenience to serve your banking needs anywhere, anytime 24/7 or on our NBK Social Media channels. NBK wishes you a happy holiday.

  • Important Notice

    NBK will never ask you for your account number, card number, CVV, OTP/PIN numbers over the phone, Viber, WhatsApp or any other means. Please do not disclose your personal information to anyone. Learn more

Customer Forms

Customer Forms

For any NBK Customer who would like to file a complaint with our service team

Download

Download

For any shoppers who believe an error was made when they made a purchase

Download

Download

Complaint Form

For complaints, please fill out the Complaint Form (also available in all NBK branches) and submit it by one of the following:

  • By visiting the NBK Customer Complaints Unit located in NBK Headquarters, 25th Floor or any NBK Branch
  • Mailing your Complaint Form to the NBK Customer Complaints Unit (P.O. Box 95, Safat 13001, National Bank of Kuwait / Customer Complaints Unit)
  • Emailing your Complaint Form to ComplaintandCustomerProtectionUnit@nbk.com

The response of the complaint submitted by the customer will be made within 15 business days from the date of the receipt of the complaint by the Customer Complaint Unit.

In case of not reaching a solution to customer issue, the customer has the right to file a complaint to Customer Protection Unit in Central Bank of Kuwait.

Customer Complaint Unit will not respond to the customer in case his issue is seen with the court.

Point Of Sale Dispute Form

If you wish to dispute a transaction that was made on either your ATM or Credit Card through a Point of Sale in error, duplication or through fraud, please print the claim form, sign using your authorized bank signature and either scan and email us:
(Cards-Chargebacks&DisputeResolutions-Kuwait@nbk.com)
or fax it to +965 2244 3979.