NBK Tools

NBK Tools Close tools

Al Jawhara Calculator

The minimum deposit is KD 50 and maximum deposit is KD 500,000.

In case of no withdrawal within the holding period, extra chances will apply.

NBK Miles Points Calculator

Loan Calculator

Loan Refinancing Calculator

Term Deposit Calculator

Currency Convertor

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  • Important Notice

    NBK will never ask you for your account number, card number, CVV, OTP/PIN numbers over the phone, Viber, WhatsApp or any other means. Please do not disclose your personal information to anyone. Learn more

Customer Forms

Customer Forms

For any NBK Customer who would like to file a complaint with our service team



For any shoppers who believe an error was made when they made a purchase



Complaint Form

To file for a complaint, kindly complete the Complaint Form (also available at all NBK
branches) and submit it through one of our following channels:

  • Visit the NBK's Complaint & Customer Protection Unit at NBK Headquarters, 25 th Floor, or any NBK Branch.
  • Mail your Complaint Form to NBK's Complaint & Customer Protection Unit (P.O . Box 95 , Safat 13001 , National Bank of Kuwait / Customer Complaints Unit).
  • Email your Complaint Form to ComplaintandCustomerProtectionUnit@nbk.com

You can also submit a complaint via NBK's mobile app by selecting:
More/Feedback/Complaints/Submit a Complaint

We commit to responding to your submitted complaint within 15 business days from the date of receipt by the Complaint & Customer Protection Unit . If a resolution is not reached, you have the right to submit an appeal to the Customer Protection Unit at the Central Bank of Kuwait.

Please note that the Complaint & Customer Protection Unit will not respond to the
customer in case his/her issue is under review legally in courts.

Point Of Sale Dispute Form

If you wish to dispute a transaction that was made on either your ATM or Credit Card through a Point of Sale in error, duplication or through fraud, please print the claim form, sign using your authorized bank signature and either scan and email us:
or fax it to +965 2244 3979.