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1801801
Kuwait
Complaint FormFor any NBK Customer who would like to file a complaint with our service team
Customer Forms
For any shoppers who believe an error was made when they made a purchase
Complaint Form
To file for a complaint, kindly complete the Complaint Form (also available at all NBK
branches) and submit it through one of our following channels:
- Visit the NBK's Complaint & Customer Protection Unit at NBK Headquarters, 25 th Floor, or any NBK Branch.
- Mail your Complaint Form to NBK's Complaint & Customer Protection Unit (P.O . Box 95 , Safat 13001 , National Bank of Kuwait / Customer Complaints Unit).
- Email your Complaint Form to ComplaintandCustomerProtectionUnit@nbk.com
You can also submit a complaint via NBK's mobile app by selecting:
More/Feedback/Complaints/Submit a Complaint
We commit to responding to your submitted complaint within 15 business days from the date of receipt by the Complaint & Customer Protection Unit . If a resolution is not reached, you have the right to submit an appeal to the Customer Protection Unit at the Central Bank of Kuwait.
Please note that the Complaint & Customer Protection Unit will not respond to the
customer in case his/her issue is under review legally in courts.
Point Of Sale Dispute Form
If you wish to dispute a transaction that was made on either your ATM or Credit Card through a Point of Sale in error, duplication or through fraud, please print the claim form, sign using your authorized bank signature and either scan and email us:
(Cards-Chargebacks&DisputeResolutions-Kuwait@nbk.com)
or fax it to +965 2244 3979.